violence – Page 2 – The NEN – North Edinburgh News

Knife Crime: Pooja Kanda’s story

Pooja’s son Ronan was fatally stabbed in 2022. On Monday 9 September, Pooja attended the first annual Knife Crime Summit at Downing Street.

Within seconds, my whole life was shattered.

I miss talking to him. I miss hugging him, hearing his giggles, his laugh, his loud noise, his cheeky look in his eyes.

It’s horrifying to know that a beautiful child of yours – a good person, a good human being – has been taken by something so cruel and for no reason. Because they mistook him for somebody else.

On the evening of 29th June 2022, Ronan went to play snooker with his friend. It was the first time he’d gone out after finishing his GCSEs. It was a treat.

I was out of the house at a meditation class. My neighbour, who was at the class with me, got a call. I got up, hearing the commotion.

“What’s happened?” I asked.

“There’s been a stabbing on our street, we need to get home,” she replied.

I didn’t know then that it was my own child. You don’t think it can happen to you.

I remember ringing Ronan, but he wasn’t picking up the phone. That’s not like Ronan – Ronan knows, he knows me, he knows to answer. But he didn’t.

My husband was at home, so I rang him and asked him to go outside to find out what was happening. He told me that Ronan had popped out for five minutes to go to his friend’s house. We both agreed to phone Ronan to tell him to get home as soon as possible.

My husband rang back crying.

“It’s Ronan, Pooja. They’re saying it’s an Asian-Indian boy.”

The perpetrators had stabbed him in his abdomen, 20 centimetres deep with a 20 inch Ninja sword. When he turned around, they stabbed him again with a Ninja sword that went through his heart. The blood was pouring out of his body.

He tried running home, but he collapsed two doors away from his house.

On my way from class, I remember asking my friend to drive me quicker and I jumped out of the moving car. Running towards the police taped area and begging the police officers to let me through, to let me hold my child.

Even though the paramedics tried to operate to save him, my Ronan died on the very street he grew up. He didn’t stand a chance.

An innocent child walking home. Murdered, just like that.

In the court case, we found out how the online sale of these threatening bladed articles played a massive role in my son’s murder. Since then, we have been and will continue fighting for a ban on machetes, zombie knives, Ninja swords and other bladed weapons. There is no need for these deadly knives to be in our society. In the wrong hands they are lethal weapons.

For each murder that happens, there have been clear failures in our system. Ronan’s murder happened because a Ninja sword was bought using a parent’s credit card with no ID checks. We also hear about the failures within the education system, within the policing system, within online sales and more. Now all these failures are being addressed so we can start correcting them.

We’re going down the right path.

If it takes a bit of time, so be it. But we need to understand that this needs to be dealt with from now on.

I would like to thank Sir Keir Starmer, the Home Secretary Yvette Cooper, Idris Elba and my MP Pat McFadden. These are the people who are passionate about this issue and do want to make a difference. So, thank you to them.

I feel very grateful to be here, so I can share my child’s story and can fight for him. I feel like there are other people who don’t get heard.

What happened to Ronan should never have happened. My Ronan was a good, funny, humble, charismatic, intelligent and kind boy. He was every mother’s dream son.

From his school, a mother approached me to tell me how Ronan stopped their child getting bullied – now that child remembers my child and was heartbroken to learn what had happened.

He was a beautiful person and he was too good for this world. I apologise to him every morning for bringing him into this cruel world and not being able to protect him. So, this is my way of doing something for him.

Ronan’s Law will be a strong move and bring, I hope, much-needed change. Banning these weapons should be the basic start to combatting knife crime.

In my son’s memory, I have a tattoo on my arm of his heartbeat – the words underneath say: ‘Mom is proud of you, Ronan’ and his name is in his own writing. His mantra was to make me proud.

I’d give my life today for Ronan, if I could.

I wish I gave my heart to him to save him. Every child deserves to grow up safely and I wish my son had this opportunity.

I am the proud mother of Ronan Kanda.

I’M JUST A MOTHER FIGHTING FOR WHAT’S RIGHT.

Muirhouse Park incident: Man to appear in Court

A 52-year-old man has been arrested and charged in connection with a serious assault on Muirhouse Park at around 5.20am yesterday morning (Wednesday, 14 August, 2024).

A 43-year-old woman was taken to hospital for treatment.

This is being treated as an isolated incident and there was no wider risk to the public.

The man is due to appear at Edinburgh Sheriff Court today.

More than 150 people have already in court following violent disorder across England

More than 150 of the people arrested in connection with this month’s violent disorder have already faced their day in court, data released on Friday has revealed.

The rapid action taken across the justice system by police, prosecutors and those working in courts has led to 118 of those individuals being remanded into custody in a collective effort to keep communities safe and free from further violence.

More than 500 prison places are also being brought online to boost capacity over the coming weeks and ensure there are cells ready to receive all those sent to custody by the courts.

The latest data released shows that as of Thursday 8 August 2024:

176 defendants had a first hearing scheduled in the magistrates’ court and 154 have already taken place
6 were sentenced in the magistrates’ court
50 have been sent to Crown Court for sentencing
72 have been sent to Crown Court for trial
26 cases will have another hearing in the magistrates’ court

All these numbers will increase over the coming days and weeks as more and more suspects are arrested, charged and sent to court.

Lord Chancellor and Justice Secretary, Shabana Mahmood, said:  “The mindless minority who caused and took part in the disgraceful scenes we witnessed were warned they would soon feel the full force of the law.

“This data shows that many have already seen the inside of a courtroom and will see a stint behind bars too. Where they have gone, more will follow.

“I would like to pay tribute to the thousands of dedicated professionals across the criminal justice system who have worked tirelessly so such swift action could be taken.”

Public Protest: Plans remain in place to keep communities safe

First Minister John Swinney held further talks with Police Scotland yesterday to receive a further update on preparedness should any disorder emerge in Scotland over the weekend.

Throughout the week the First Minister has remained in regular contact with Police Scotland to discuss the ongoing situation and support work to promote community cohesion across the country.

Earlier this week he brought faith and refugee community leaders together and held talks with leaders of political parties and Police Scotland to unequivocally condemn all forms of violence, prejudice and Islamophobia.

The First Minister has also written to X, Meta and TikTok to ask what action they are taking to combat the spread of misinformation, and to address racist and hateful material on their platforms.

The First Minister said: “The last few days have been a challenging and worrying time for many with the scenes of violence unfolding in other parts of the United Kingdom.

“I would like to thank Police Scotland for their continued work to protect our communities. Their ongoing engagement across Scotland and enhanced patrols are vital to support community cohesion and ensure public safety.

“We remain vigilant to the potential for disorder in Scotland and I have been reassured by Police Scotland that it has the capability and resources in place to respond should we face similar challenges, and that plans and preparations are in place to ensure everybody is kept safe.

“While officers and staff are doing their part to keep us all safe – there is no place in Scotland for hatred of any kind, and each of us has a responsibility to confront racism and religious prejudice, including islamaphobia, wherever and whenever it appears, and do all we can to strengthen community cohesion.”

Assistant Chief Constable Gary Ritchie said: “Officers right across Scotland continue to provide reassurance to communities across the country through enhanced patrols and direct engagement.

“You may see more officers in our towns and cities and we are closely monitoring the situation to ensure any potential for violence or disorder in Scotland is identified quickly and responded to immediately.”

‘This is not protest. It is organised, violent thuggery’

Prime Minister Keir Starmer delivered a statement from Downing Street yesterday:

I utterly condemn the far-right thuggery we have seen this weekend.

Be in no doubt: those who have participated in this violence will face the full force of the law.

The police will be making arrests.

Individuals will be held on remand.

Charges will follow. And convictions will follow.

I guarantee you will regret taking part in this disorder.

Whether directly or those whipping up this action online, and then running away themselves.

This is not protest. It is organised, violent thuggery.

And it has no place on our street or online.

Right now, there are attacks happening on a hotel in Rotherham.

Marauding gangs intent on law breaking. Or worse.

Windows smashed.

Fires set ablaze.

Residents and staff in absolute fear.

There is no justification – none – for taking this action. And all right-minded people should be condemning this sort of violence.

People in this country have a right to be safe.

And yet, we’ve seen Muslim communities targeted.

Attacks on Mosques.

Other minority communities singled out.

Nazi salutes in the street.

Attacks on the police.

Wanton violence alongside racist rhetoric.

So, no, I won’t shy away from calling this what it is: Far-right thuggery.

To those who feel targeted because of the colour of your skin…

Or your faith…

I know how frightening this must be.

I want you to know this violent mob do not represent our country.

And we will bring them to justice.

Our police deserve our support, as they tackle any and all violent disorder that flares up.

Whatever the apparent cause or motivation we make no distinction.

Crime is crime.

And this government will tackle it.

Thank you.

The Prime Minister will hold an emergency COBRA meeting this morning.

Mosques to be offered new emergency security

Mosques are being offered greater protection with new emergency security that can be rapidly deployed

The new rapid response process means mosques at risk of violent disorder can be offered additional security personnel, providing communities with vital support and reassurance. This will boost the work already being done by local police forces to protect these important places of worship.

Under the new process now in place, the police, local authorities and mosques can ask for rapid security to be deployed, protecting communities and allowing for a return to worship as quickly as possible.

This announcement will build on the existing Protective Security for Mosques Scheme, with up to £29.4 million already available this year to fund security at mosques and Muslim faith schools.

Home Secretary, Yvette Cooper said: “Britain is a proud and tolerant country, and nobody should make any excuses for the shameful actions of the hooligans, thugs and extremist groups who have been attacking police officers, looting local shops or attacking people based on the colour of their skin.

“In light of the disgraceful threats and attacks that local mosques have also faced in many communities, the government is providing rapid additional support through the Protective Security for Mosques Scheme, alongside the support from local police forces and we repeat that anyone involved in this disorder and violence will face the full force of the law.

“As a nation we will not tolerate criminal behaviour, dangerous extremism, and racist attacks that go against everything our country stands for.”

The Government has made clear that targeted attacks on Muslim communities will not be tolerated. All those involved in violent disorder, including attacks on the police, local communities, arson and looting should expect to face the full force of the law.

The new arrangements have been deployed and are already providing additional security for mosques across the country this weekend. The scheme also remains open for general applications and all those eligible are encouraged to apply.

TUC ANTI FAR RIGHT STATEMENT

We stand together in peace and solidarity with the people of Southport following the horrific events that took place on Monday 29th July have left us all in shock.

Our thoughts are with the families and loved ones of those who have died and are receiving treatment for their injuries. They should be the priority for everyone who cares about what has happened

Instead some have sought to use the tragic event in Southport to divide and spread hate – based on mistruths and false information. Far right thugs have taken to the streets of Southport, Hartlepool and London to attack Police and emergency service workers, to target Muslim communities with xenophobic hatred and to despoil the memories of those whose lives were so tragically cut short.

We must not let them get away with their lies and division. Trade unions have always been at the heart of efforts to unite communities and stand against hate. But the challenge feels even more urgent now.

Whilst what took place in Southport leaves a dark shadow, we have seen some of the best of us. Our emergency service workers who rushed to danger, who provided and continue to provide life-saving care. Our public service workers providing ongoing care and support and practical help. Our teachers and support staff in the schools attended by young people affected and our community organisations who have stepped up to help and provide counselling.

So many other individuals, local businesses and organisations who are giving their time and expertise. They all deserve our gratitude. They have discharged their duty professionally, diligently and with compassion for their community.

Once again, it is a diverse range of front-line workers and community activists who have stepped up to repair the damage – material, physical and emotional.

Southport and our communities across the country do not need to meet violence with further violence. Whipping up hate and fear is not acceptable.

As trade unions, we will continue to work with our members in workplaces across the country, to provide practical support and solidarity and defeat the narrative of hate.

Our unions call for an end to the violence and intimidation, and for all those who perpetrate these acts to be brought to justice.

Unity is our strength, and we will stand firm against those that aim to pit different workers and communities against each other.

Theft and violence costing retailers hundreds of thousands of pounds per year

Shopkeepers step up measures to combat rising crime

Almost three-quarters of retailers surveyed have suffered from crime in the last 12 months
Crime costing retailers nearly £60,000 per year on average – with some losing more than £500,000
Retailers forced to adopt protective measures like bodycams, panic alarms and self-defence training
British Retail Consortium says ‘scourge in retail crime must be stamped out’
NFU Mutual issues key prevent and protect advice

New figures lay bare the true cost of crime to the UK’s high-street, as retailers look to take desperate measures in the face of an alarming rise in theft and violence.

The research* from commercial insurer NFU Mutual shows that nearly three-quarters of retailers (74%) surveyed have suffered from crime over the past 12 months – costing shops an average of almost £60,000 in that time. Shockingly, NFU Mutual found that one in 20 retailers had lost half a million pounds to crime over the same time period.

In a bid to try and combat the costly and widespread issue, almost two-thirds of retailers say they have had to take security measures in the last year alone. That includes a variety of physical and technological protection, with a quarter employing full-time security and 66% installing CCTV.

Some businesses have resorted to more drastic measures to protect staff, with 32% training employees on safety and self-defence, and just shy of a quarter giving staff both bodycams (24%) and nearly as many giving staff panic alarms on their person and on counters (23%).

The rise in crime is felt beyond monetary loss alone, with more than a third of retailers (37%) saying it’s impacted their mental health and three in 10 admitting they live in fear of theft or violence on their store.

Zoe Knight, Head of Commercial at NFU Mutual, said: “Our study shows a worrying number of our retailers are falling victim to crime, which continues to plague our shops, and more than eight in 10 (81%) believe it has increased in the last year.

“With retailers on average suffering losses of around £60,000 a year as a result of theft, the results of this survey will concern the industry.

“And the impact of this ongoing crime wave clearly extends way beyond a cost perspective, with a worrying number saying incidents have had a negative impact on their mental health and others constantly living in fear they will be targeted.

“What is clear, and important to see, is people are making a huge effort to protect their stock, staff and premises. While it does come at a cost, we would urge all retailers to do everything they can to deter thieves to feel as protected and supported as they can, should the worst happen.”

The most common type of crime retailers have suffered was the theft of goods from the shopfloor or stockroom in working hours (48%), with verbal violence or assault against staff and customers (38%), overnight theft (23%), criminal damage (20%) and theft of money from tills or safe (13%) also featuring highly.

The British Retail Consortium’s (BRC) crime survey, revealed in February, further highlighted the issue and the action that needs to take place to tackle incidents in the sector.

Tom Ironside, Director of Business & Regulation at the BRC, said: “Violence and abuse take a huge toll on retail workers, their families, and their friends. While incidents might be over in a few minutes, victims can carry these experiences with them for a lifetime – and can have a severe impact on victims physical and mental health.

“Everyone has a right to go to work without fearing for their safety, and we must stamp out this scourge in retail crime once and for all for the sake of all the hardworking people in retail.”

NFU Mutual Risk Management Services’ advice for retailers to protect against shoplifting:

Use customer service as a tool to deter thieves – greeting them lets them know they have been acknowledged and may deter them as they have been identified
Make sure store layouts are organised and tidy, placing high-value or items which are more desirable for thieves in monitorable areas. Consider adding mirrors to the store to reduce blind spots
If possible, limit the number of high value items on display and secure remaining stock within a robust, lockable area
Train staff to recognise shoplifting tactics and ensure they know how to keep themselves safe from the risk of violence
Consider displaying signage in-store notifying thieves that they will be prosecuted
Try to minimise cash takings and use counter caches to deposit cash during opening hours. Install a good quality compliant safe which is fixed in place and preferably kept in an alarm protected area

NFU Mutual Risk Management Services’ advice for retailers to protect against break-ins:

Ensure all doors and windows have good quality locks (to BS3621) which cannot be opened from the outside or from the inside without the use of a key
Always keep keys to doors, windows, and safes, in a secure location. Always remove them from your premises outside of business hours and limit their distribution amongst managers or staff.
Consider investing in good shutters, grilles and bars on doors and windows.
If investing in an intruder alarm, ensure it is installed by a NSI or SSAIB approved company, compliant to EN1350-1 and provides remote signalling to an alarm receiving centre
If investing in surveillance (CCTV) ensure it provides good quality images, is recorded to the cloud with links to mobiles and/or remote monitoring, and meets requirements of GDPR
Be aware of cyber threats and make sure you have cyber insurance in place should the worst happen
Consider hiring data protection specialists to provide ongoing security of your data
Have a robust policy in place for responding to intruder alarm activations – i.e. don’t let a keyholder turn up on their own

Find out more about NFU Mutual’s information for retailers: https://www.nfumutual.co.uk/insurance-for-retailers/

CASE STUDY – BRADBEERS DEPARTMENT STORE

For Bradbeers Department Store, the issue of theft has been a problem which has cost thousands in both stock loss and prevention.

Over the last seven years, Bradbeers – which has five department and furniture stores in Hampshire and Wiltshire – has seen thousands of pounds worth of stock stolen and thousands of pounds spent on various deterrents.

A family-owned, independent retailer, Bradbeers stocks male and female clothing brands including Barbour, Gant, Joules, Ben Sherman, Hobbs and Phase Eight, while also selling high-end fragrance and beauty products, fashion accessories and homewares.

The most recent incident in December saw thieves smash through a toughened window in the early hours of the morning and make their way to steal men’s stock, including Gant and Barbour.

“Staff are called, and police alerted by the alarm monitoring company as soon as an incident happens, which can be at any time of the night,” Mark Hall, Bradbeers’ Property and Procurement Manager, said.

“The problem isn’t just the stock loss but it’s the whole process afterwards – getting the glass cleared, boarding up and re-securing, police reporting and forensics, quotations for repairs, alarm resetting – it is a time-consuming process.

“Attempted theft in our geographical area has been on the increase from what we have noticed. It could well be to do with the cost of living with thieves trying to get expensive goods they can then sell on easily – some stock has been recovered by police, but it’s often been the sort of items that criminals can move on fairly quickly, that never get found.”

A further incident in December last year highlighted another increasing issue in the industry – violence towards staff, as thieves engaged in an altercation with shop workers who tried to stop them from stealing vacuum cleaners.

“It was an afternoon incident and thieves took four vacuum cleaners and tried to run out with them,” said Mark. “Two of our female members of staff managed to recover some items after trying to fight them off.

“Staff safety is paramount, but sometimes the adrenaline kicks in. We are an independent, family business and people that work here feel upset that others would come in and try to steal from us.”

The company has installed metal roller shutter doors and smoke cloak fogging devices among a host of other protection measures, and extensive CCTV which has proved useful to police in identifying perpetrators.

“It really is a big issue and not just for us, but for the retail sector as a whole,” said Mark. “However, we have certainly seen the benefit of the investments we have made to minimise incidents.”

Scottish shopworkers speak out after an Usdaw survey finds that violence has more than doubled in the last year

Retail trade union Usdaw has today (13 March) launched shocking statistics from their annual survey of over 5,500 retail staff showing that 18% of shopworkers suffered a violent attack last year, compared to 8% in 2022.

The increase in assaults comes during an epidemic of retail crime with official stats and reports from retailers showing significant increases in theft from shops. Usdaw’s survey shows that levels of violence, threats and abuse all increased compared to pre-pandemic figures. In the last twelve months (pre-pandemic levels in brackets, from the 2019 survey):

· 70% (68%) have experienced verbal abuse.

· 46% (43%) were threatened by a customer.

· 18% (5%) were assaulted.

Full report: www.usdaw.org.uk/FFFReport2023

These findings follow similar trends to recent reports from British Retail Consortium and the Association of Convenience Stores.

Both retail trade associations found significant increases in violence and abuse against shopworkers alongside much higher levels of shoplifting, which is costing the industry £3 billion in lost stock and security measures.

Scottish voices from the frontline:

These are some of the comments Scottish shopworkers shared when responding to Usdaw’s survey:

Central Scotland: “Customer wasn’t happy about something and took it out on me with shouting.” – “Most abuse when asking for ID for age identification.” – “Customer wasn’t sold alcohol and became verbally aggressive, they left but I felt shaken.”

Glasgow: “Shouting at me, getting in my face, calling me names, saying I’m useless, swearing, using derogatory female terms.” – “Pregnant member of staff got assaulted with a solar light.” – “Attacked in the car park finishing shift.”

Highlands and Islands: “Have been pushed and punched.” – “Called horrible name and barged past by a customer who I asked to leave because he is barred for shoplifting.”

Lothian: “Threats to stab us, wait for us to finish etc.” – “Customers who are drunk issuing vague threats, personal insults.” – “Touched by a male customer, he got angry, called me a rat and a lesbian because I didn’t want to be touched.”

Mid-Scotland and Fife: “Verbal abuse daily, at Christmas get threats.” – “Threatened to get punched and verbal abuse.” – “Challenging shoplifters on a daily basis and dealing with antisocial behaviour.” – “Grabbed me from behind.”

North East Scotland: “Customer said they liked my hair then pulled it.” – “Intentionally swung his basket at me after being told the alcohol aisle was closed.” – “Swearing directed towards me when asking shoplifter to leave the store.”

South Scotland: “Abuse from youths on a daily basis – threats and violence from shoplifters under the influence of drink and drugs.” – “Customer spit in my face after assaulting security.” – “Hit with packs of cakes and called a fat lazy cow.”

West Scotland: “Hit in the face by a drunk man with a basket.” – “Someone tried to hit me with a bottle.” – “Shouted at about queues, items not in stock or wanting a refund on an item that has been used and no receipt.”

Paddy Lillis – Usdaw General Secretary says: “It is heart-breaking to hear these testimonies from Scottish shopworkers who deserve far more respect than they receive. Our latest survey results clearly show the scale of the appalling violence, threats and abuse faced by retail staff.

“No-one should feel afraid to go to work, but our evidence shows that too many retail workers are. It is shocking that nearly a fifth of our members working in retail are being assaulted for simply doing their job and serving the community. They provide an essential service and deserve our respect and the protection of the law.

“Our members have reported that they are often faced with hardened career criminals and we know that retail workers are much more likely to be abused by those who are stealing to sell goods on. Our latest survey results show that 7 in 10 retail workers suffered abuse from customers, with far too many experiencing threats and violence. Theft from shops and armed robbery were triggers for 61% of these incidents.

“Violence and abuse is not an acceptable part of the job and much more needs to be done to protect shopworkers. We were delighted to have won the campaign for a protection of workers law in the Scottish Parliament, but that is the beginning not the end. We have to ensure that the legislation is central to tackle a growing wave of retail crime and Usdaw looks forward to working with Police Scotland to make that happen.”

FFF-Survey-Results-Report-2023-0324-150dpi Download

Retail crime a “crisis that demands action’

BRC survey shows a 50% increase in levels of retail violence and abuse, to 1,300 incidents a day
Cost of theft doubled to £1.8 billion in 2022/23 with over 45,000 incidents a day
60% of respondents say police response is “poor” or “very poor”

Violence and abuse against retail workers soared last year, with the latest figures from the British Retail Consortium’s (BRC) crime survey revealing that the number of incidents rose to 1,300 per day in 2022/23 from almost 870 per day the year before.

This rise comes despite retailers investing heavily in crime prevention, spending £1.2bn on measures such as CCTV, increased security personnel, and body worn cameras, up from £722m the previous year. The cost of theft to retailers went up to £1.8bn from £953m the previous year, meaning the total cost of crime to retailers stood at £3.3bn – double the previous year.

The BRC’s annual crime survey highlights the scale of violence and abuse faced by people working in retail. Incidents, which include racial abuse, sexual harassment, physical assault, and threats with weapons, are now on a par with the levels seen during the pandemic, when staff bore the brunt of some people’s frustration with Covid safety measures.

While the total number of incidents climbed, dissatisfaction with the police increased, with 60% of respondents describing the police response to incidents as ‘poor’ or ‘very poor’.

Retailers are calling on the Government to introduce a standalone offence of assaulting, threatening, or abusing a retail worker. This would send a clear message that this behaviour will not be tolerated, making retail workers feel safer in the workplace.

It would also mean the police have data that allows them to understand the scale of the issue, and to allocate sufficient resources to deal with it.

This would ensure that retail workers have the same protection under the law as they do in Scotland, where a similar offence was introduced in 2021.

Helen Dickinson OBE, Chief Executive of the British Retail Consortium, said:
“Despite retailers investing huge sums in crime prevention, violence and abuse against retail workers is climbing.

“With over 1,300 incidents every day, government can no longer ignore the plight of ordinary, hardworking retail colleagues. Teenagers taking on their first job, carers looking for part-time work, parents working around childcare.

“And while the violence can be over in a moment, the victims carry these experiences with them for a lifetime. And we all know the impact does not stop there – it affects their colleagues, friends, and the family our colleagues go home to. This is a crisis that demands action now.

“Criminals are being given a free pass to steal goods and to abuse and assault retail colleagues. No one should have to go to work fearing for their safety.

“The Protection of Workers Act in Scotland already provides additional protection to retail workers, so why should our hardworking colleagues south of the border be offered less protection?

“It is vital that government takes action – introducing a new standalone offence for assaulting or abusing a retail worker.”

Katy Bourne OBE, Sussex Police & Crime Commissioner and APCC Lead for Business Crime, said: “The levels of retail crime described in this report reveal an unprecedented level of selfish lawlessness.

“Every day, retail staff are facing the consequences of shoplifters’ brazen behaviour and that’s why I have supported the call for a specific offence of assault on a shopworker.

“Our courts need to work more efficiently, and shoplifters need to be deterred from re-offending. That’s why I’m calling for my fellow Police & Crime Commissioners to focus their police forces on tackling shoplifting by making it a priority in their local Police & Crime Plans.”

Fear of theft and violence putting a strain on tradespeople with more than nine in 10 targeted by criminals

More than nine in 10 tradespeople say they or someone they know have been victims of theft
Research shows 88% of those surveyed are concerned about the ongoing issue
Almost a third of tradespeople admit the fear of theft contributes to negative mental health
60% in the industry do not believe mental health is spoken about openly
NFU Mutual is a proud supporter of Samaritans, whose volunteers offer emotional support to anyone who is struggling

More than nine in 10 tradespeople have been targeted by criminals as the fear of theft and violence puts a strain on the industry, alarming stats reveal.

New research* from commercial insurer NFU Mutual found that more than nine in 10 tradespeople (92%) say they or someone they know have been a victim of theft.

In the last 12 months alone, 53% of those surveyed said they had experienced tool or equipment theft, just shy of half had materials pinched, almost three in 10 had a vehicle stolen and 23% were victims of organised crime.

And those figures clearly weigh heavily on those in the industry, with almost a third of tradespeople (29%) admitting that the fear of theft and violence on their business contributes towards difficulties with mental health.

The rising cost of living (42%), financial worries (41%), stress of the job (39%), long hours (35%) and a lack of regular work (33%) were the other factors.

With almost nine in 10 tradespeople concerned about the threat of their equipment being stolen, NFU Mutual is urging workers to remain vigilant.

Zoe Knight, Commercial Specialist at NFU Mutual, said: “Theft of tradespeople’s tools or equipment continues to blight the industry and the fact 92% of people surveyed say they – or someone they know – have been a victim speaks volumes.

“Tradespeople rely on this equipment for their income and livelihood, with crime hitting not just their pocket but, as our research shows, also having a huge and negative impact on their mental health.

“To see a third of tradespeople fearing theft or violence in their day-to-day job is worrying and we would urge tradespeople to do all they can to offput the threat of that happening – via security measures and recording serial numbers of equipment.

“We want tradespeople to feel supported and protected should the worst happen and know there is also help available for those struggling.”

A report by Builders Merchants News* revealed in December that texts to a construction charity helpline had seen an increase of 105% after the launch of an initiative to take the mental health message across the UK.

That could pave the way for more open conversations, with NFU Mutual’s survey showing that more than half of respondents believe that mental health isn’t spoken about openly in the trades industry.

While more than three-quarters of tradespeople did say they were confident or fairly confident they would know where to go for support if they were struggling, worryingly, almost four in 10 (36%) said it is unlikely they would seek help if they had mental health problems.

Commercial insurer NFU Mutual is a proud supporter of Samaritans, a charity which offers round the clock emotional support to anyone struggling to cope.

Jason Jaspal, Assistant Director of Business Development at Samaritans, added: “Samaritans offers a listening ear and a safe space to share how you’re feeling 24 hours a day, 365 days a year.

“It’s vital that tradespeople reach out for support when they are finding life tough, rather than letting things build up and potentially reaching a crisis point. It doesn’t matter what they’re finding challenging, Samaritans is here so they don’t have to face things alone.”

NFU Mutual Risk Management Services is sharing the following advice to tradespeople:

Minimise storage of tools and equipment in vans: a robust, lockable building is preferable. Consider intruder alarms for high value equipment.
If you have to leave tools and equipment in a van, make sure it’s alarmed and, as a minimum, park against a wall so that doors cannot be opened easily.
Don’t make it easy for thieves to guess that equipment is kept inside (a van or a building) e.g. by leaving items on display and leaving tools around which may assist an intruder.
Store portable items within a robust, lockable store that is fixed in place.
Restrict and control vehicular access to the work site.
Consider video security system (temporary systems and temporary intruder alarm systems are available for site use).
Security mark your tools and equipment (e.g. forensic, engraving or permanent marking) to deter thieves and aid recovery.
Don’t stockpile high value materials such as lead and copper or leave them around for longer than necessary.
For construction vehicles use CESAR marking, tracking and immobilisation to prevent and trace thieves.
Check all locks and security measures before leaving any site e.g. alarms switched on, cameras facing the right direction and security lights working.

For quality trades insurance to suit all sizes, search NFU Mutual Builders and Trades Insurance at www.nfumutual.co.uk/trades-insurance/.

For more information about Samaritans and the work the charity does, visit https://www.samaritans.org/

Usdaw asks customers to ‘keep your cool’ at Christmas

Scottish shopworkers speak out about violence, threats and abuse

Retail trade union Usdaw is asking customers to ‘keep your cool’ as the busy pre- Christmas shopping gets underway, which will culminate in what the retail industry has already dubbed ‘Super Saturday’, with 23 December being the last full shopping day before Christmas.

Shocking statistics from Usdaw’s annual survey of shopworkers shows there are still far too many incidents of violence, threats and abuse against shopworkers. Interim results from over 3,000 retail staff responses show that in the last twelve months:

· 65% have experienced verbal abuse.

· 42% were threatened by a customer.

· 5% were assaulted.

· 71% of verbal abuse was caused by customer frustration.

Scottish voices from the frontline:

These are some of the comments Scottish shopworkers shared when responding to Usdaw’s survey:

Highlands and Islands: “Have been pushed and punched.” – “Called horrible name and barged past by a customer who I asked to leave because he is barred for shoplifting.”

Mid-Scotland and Fife: “Verbal abuse daily, at Christmas get threats.” – “Threatened to get punched and verbal abuse.” – “Challenging shoplifters on a daily basis and dealing with anti-social behaviour.” – “Grabbed me from behind.”

Paddy Lillis – Usdaw General Secretary says: “It is heart-breaking to hear these testimonies from Scottish shopworkers who deserve far more respect than they receive. Our latest survey results clearly show the scale of the appalling violence, threats and abuse faced by retail staff.

“It is shocking that two-thirds of our members working in retail stores are suffering abuse from customers, with far too many experiencing threats and violence. Seven in ten of these incidents were triggered by customers being frustrated with stock shortages, lack of staff or problems with self-service checkouts.

“All of these problems are largely outside the control of retail staff, but they are the people who bear the brunt of shoppers’ anger. Our members tell us that incidents of verbal abuse are much worse in the run up to Christmas, when shops are busy, customers are stressed and things can boil over.

“That is why we are asking customers to ‘keep your cool’ and respect shopworkers, to make the Christmas shopping experience better for everyone.”