Retail crime a “crisis that demands action’

  • BRC survey shows a 50% increase in levels of retail violence and abuse, to 1,300 incidents a day
  • Cost of theft doubled to £1.8 billion in 2022/23 with over 45,000 incidents a day
  • 60% of respondents say police response is “poor” or “very poor”

Violence and abuse against retail workers soared last year, with the latest figures from the British Retail Consortium’s (BRC) crime survey revealing that the number of incidents rose to 1,300 per day in 2022/23 from almost 870 per day the year before.

This rise comes despite retailers investing heavily in crime prevention, spending £1.2bn on measures such as CCTV, increased security personnel, and body worn cameras, up from £722m the previous year. The cost of theft to retailers went up to £1.8bn from £953m the previous year, meaning the total cost of crime to retailers stood at £3.3bn – double the previous year.

The BRC’s annual crime survey highlights the scale of violence and abuse faced by people working in retail. Incidents, which include racial abuse, sexual harassment, physical assault, and threats with weapons, are now on a par with the levels seen during the pandemic, when staff bore the brunt of some people’s frustration with Covid safety measures.

While the total number of incidents climbed, dissatisfaction with the police increased, with 60% of respondents describing the police response to incidents as ‘poor’ or ‘very poor’.

Retailers are calling on the Government to introduce a standalone offence of assaulting, threatening, or abusing a retail worker. This would send a clear message that this behaviour will not be tolerated, making retail workers feel safer in the workplace.

It would also mean the police have data that allows them to understand the scale of the issue, and to allocate sufficient resources to deal with it.

This would ensure that retail workers have the same protection under the law as they do in Scotland, where a similar offence was introduced in 2021.



Helen Dickinson OBE, Chief Executive of the British Retail Consortium, said:
“Despite retailers investing huge sums in crime prevention, violence and abuse against retail workers is climbing.

“With over 1,300 incidents every day, government can no longer ignore the plight of ordinary, hardworking retail colleagues. Teenagers taking on their first job, carers looking for part-time work, parents working around childcare.

“And while the violence can be over in a moment, the victims carry these experiences with them for a lifetime. And we all know the impact does not stop there – it affects their colleagues, friends, and the family our colleagues go home to. This is a crisis that demands action now.

“Criminals are being given a free pass to steal goods and to abuse and assault retail colleagues. No one should have to go to work fearing for their safety.

The Protection of Workers Act in Scotland already provides additional protection to retail workers, so why should our hardworking colleagues south of the border be offered less protection?

“It is vital that government takes action – introducing a new standalone offence for assaulting or abusing a retail worker.”



Katy Bourne OBE, Sussex Police & Crime Commissioner and APCC Lead for Business Crime, said: “The levels of retail crime described in this report reveal an unprecedented level of selfish lawlessness.

“Every day, retail staff are facing the consequences of shoplifters’ brazen behaviour and that’s why I have supported the call for a specific offence of assault on a shopworker.

“Our courts need to work more efficiently, and shoplifters need to be deterred from re-offending. That’s why I’m calling for my fellow Police & Crime Commissioners to focus their police forces on tackling shoplifting by making it a priority in their local Police & Crime Plans.”

Police CCTV appeal following assault and robbery at Inchmickery Court 

POLICE have released images of two men who may be able to assist with enquiries into an assault and robbery which occurred around 9.30pm on Saturday, 20 January, at the Inchmickery Court area in Muirhouse.

Both men are thought to be Eastern European.

The first man is described as white and 20- 30 years of age. He was wearing a black and red jacket, black trousers and a white baseball cap. The second man is described as white and 30-40 years of age. He was wearing a black jacket, jeans and black shoes.

Detective Constable William Doughty said: “I urge the men or anyone who may recognise them to contact us.

“If you have any information about this incident, please contact us through 101 quoting incident number 1095 of 21 January 2024. Alternatively, call Crimestoppers on 0800 555 111 where anonymity can be maintained.”

Vandalism in St Andrew Square: Police release CCTV images

Officers in Edinburgh have released images of a man they would like to speak to as part of an ongoing investigation into an incident that involved vandalism within St Andrew Square.

The incident happened at about 4.50pm last Saturday (9 December, 2023).

The man in the images is described as white and aged between 20 – 30 years old with short brown hair. He was wearing a flat cap, knee-length coat, blue jeans and carrying a backpack.

Anyone who can help in identifying and tracing the man should report this to Police Scotland via 101, quoting incident number 2618 of 9 December, 2023.

Alternatively, Crimestoppers can be contacted on 0800 555 111, where anonymity can be maintained.

Serious assault on George Street: Do you recognise this man?

Detectives in Edinburgh have released images of a man that they believe may have information that can assist with an ongoing investigation into a serious assault which took place at around 10.30pm on Saturday 18th November 2023 at George Street near to North Castle Street, Edinburgh.

The man police believe may be able to assist is described as white and in his 30s with dark-coloured hair. He was wearing a blue and white tie dye t-shirt, with jeans, and black and white trainers.

Detective Constable Christina Yeoman of Gayfield CID said: “This was an unprovoked attack at a busy time of night in the city centre.

“Violent crime such as this is of the utmost concern to police in Edinburgh so I would urge the male or anyone who recognises him to contact us as soon as possible through 101 quoting incident number 743 of 20 November.

“Alternatively contact Crimestoppers on 0800 555 111, where anonymity can be maintained.”

Appeal for information following Greendykes gunshots

Police are appealing for information after a number of gunshots were fired in Edinburgh.

Around 10.15am yesterday (Thursday, 2 November), police were called to a report of shots being fired at block of flats on Greendykes Road . Subsequent enquiries have identified shots were also fired towards the property around 3.05am the same morning.

There were no injuries in either incident, however windows were damaged.

This is being treated as a targeted attack.

Detective Sergeant Gavin Howat, Gayfield CID, said: “Whilst this may have been intended as a targeted attack, the fact is that a number of shots were fired indiscriminately. The second incident was in broad daylight and there were people in the street at the time.

“Thankfully no one was injured but this was a reckless act with no regard for members of the public.

“It is imperative that we find those responsible and for that we need the help of the local community.

“I know that people may be reluctant to come forward and so I would encourage the use of Crimestoppers where information can be given anonymously.

“Officers have been in the area since the attack checking CCTV and speaking to local residents.

“From our enquiries so far we believe that there was male on an electric motorcycle with a pillion passenger around the time of both incidents. On the second occasion they were seen to make off towards Craigmillar Castle Avenue.

“I am keen to hear from anyone who has private CCTV or doorbell camera footage, or from motorists driving on Greendykes Road or the surrounding roads between 3am and 3.30am, and 10am and 10.30am. Their footage could prove very useful to our enquiry.

“High visibility officers remain on patrol in the area, and I would urge people to speak to officers with regard to any concerns or provide information.”

Information can be passed to police via 101 quoting reference number 0961 of Thursday, 2 November, 2023, or anonymously to Crimestoppers on 0800 555 111.

Appeal following incident on X55 bus 

Police Scotland have released images of a man they believe may be able to assist their enquires into an incident which occurred on a Stagecoach bus between Dunfermline and Edinburgh on Wednesday 12 October 2022 at approximately 4.20pm.

The man was travelling on the Stagecoach X55 bus having boarded the bus at Dunfermline bus station.

He is described as white, aged between 25 and 40, dark facial hair, wearing a dark hooded top, striped tracksuit bottoms and carrying a holdall type bag.

Police Scotland are appealing for the man pictured, or anyone who knows him to get in touch via 101 quoting incident reference number 2550 of 12 October 2022. Alternatively, please call Crimestoppers on 0800 555 111 where information can be passed anonymously.

Police appeal launched after three Ukrainian youths assaulted in Niddrie

POLICE are appealing for information after three youths were assaulted in Niddrie.

Around 8.30pm on Sunday, 3 September, 2023, three Ukrainian youths, two males aged 13, and one male aged 15 were walking towards a bus stop in Niddrie Mains Road, Edinburgh. 

Around this time, they were approached by a group of eight youths dressed in dark clothing. Two youths from the group assaulted one of the 13-year-old males, leaving him with a laceration to his ear. Other members of the group then attacked the other two youths. The 15-year-old was punched and the 13-year-old was stabbed.  

The group, who were all wearing dark clothing, ran off following the incident. 

The injured boys were treated at hospital and the incident was reported to police yesterday (Monday, 4 September, 2023).

Officers are treating the incident as racially aggravated and relevant CCTV footage is being reviewed for any additional information on the group of youths. 

Detective Inspector Keith Fairbairn said: “I know there were members of the public in the area at the time of the attack and I am asking them to contact us with any information they may have.

“We are appealing for details on the group of youths, who were dressed in dark clothing, perhaps you saw them somewhere else, did you see them running off? Any small piece of information could assist us in identifying those responsible for these attacks.”

Anyone with information is asked to call Police Scotland via 101, quoting incident number 2523. You can also call Crimestoppers and give your information anonymously. They can be contacted on 0800 555 111.

Hanover Street assault: Do you know this man?

POLICE have released images of a man who may be able to assist with their enquiries into an assault which took place in Edinburgh on Saturday, 20 May 2023. The incident happened on Hanover Street at around 4.15am.

The man is described as aged between 20-30 years old, medium build, black hair with a tattoo on his left hand. He was wearing a grey and white two-tone puffer jacket, blue jeans and dark shoes.

Detective Sergeant Steven Dick said: “We are keen to speak to this man who may have information which could assist with our enquiries. I would encourage him or anyone who may recognise him to contact us.”

Anyone who can assist is asked to contact Police Scotland via 101, quoting incident number 0804 of 20 May 2023.

Alternatively, you can contact Crimestoppers on 0800 555 111 where information can be given anonymously.

Council condemns dangerous vandalism in Corstorphine

ANGER AND CONFUSION OVER MANSE ROAD SAFETY MEASURES

Council officers have responded to an incident at the weekend involving vandalism and graffiti to a controversial trial bus gate on Manse Road, which left a pylon in a precarious and dangerous position.

Councillor Scott Arthur, Transport and Environment Convener, said:There’s no excuse for dangerous criminal behaviour like this. We are lucky a member of the public reported it to us early on Sunday morning so that our crews could quickly attend and make the column safe, and I’d like to thank them for this.

“The trial road safety measures in Corstorphine aim to address the fact the majority of local residents (67%) feel there is an issue with vehicles in area. Ultimately, however, improving safety in the street does have some impact on vehicle use – primarily for traffic cutting through the area on the way to somewhere else.

“Given that context, this type of reckless criminal behaviour is shameful, and I know that local people both for and against the scheme are concerned about what’s happened. The damage to council property and the graffiti is completely unacceptable and all it achieves is disruption, expense and a damaging effect on the reputation of a great local community.

“We’ll be reviewing CCTV footage and speaking to Police this week, and I’d urge anyone who knows who may be responsible for this senseless criminal act to reach out to Police too.

“Given the risk the damage posed to the people in the adjacent retirement housing, I hope those responsible are promptly brought to justice.”

The design for Corstorphine Connections was approved by the Transport and Environment Committee in August 2021.

As part of the development of the designs for the project the Council carried out a significant amount of engagement with the local community, many of whom highlighted concerns about the volume and speed of traffic in the area.

Independent market research carried out showed that 67% of people living in the area thought vehicle traffic was a problem, and those with disabilities were more likely to be concerned about the situation.  

By limiting through traffic and providing spaces to sit, relax and interact, Corstorphine Connections aims to create a much safer and more welcoming environment for people living there.

Cllr Arthur added: “I know already that many parents have enjoyed being able to walk and cycle more easily with their children in the area since the Council started implementing the scheme, particularly during the recent warmer weather.   

“The Council retained access for all residents travelling by car too, alongside these changes, so that those who choose to drive can still do so. It is now much harder, however, for delivery drivers etc to cut through the residential area on the way to somewhere else.  

“There are plenty safe and sensible ways to share your views on this trial which we are keen to listen to. I have now attended the local Community Council twice to listen to residents, and I’ve made sure a Council Officer attended every time it met over the past year to answer questions and collect feedback.

“I have also said I will return whenever they want. Additionally, I have done the school run with a local parent, met with a second resident and have a further meeting with a local resident in the pipeline.”

Leith murder: Youth charged

A murder inquiry has been launched following the death of a 33-year-old woman in Constitution Street, Leith..

Around 7.55pm on Thursday, 18 May, 2023, officers were called to a report of a disturbance.

The woman was taken to the Royal Infirmary of Edinburgh for treatment where she died a short time later.

A post mortem examination is being carried out to establish the exact cause of death, however, police are currently treating the death as suspicious and a murder inquiry has been launched.

Her next of kin have been made aware.

A 16-year-old male youth has been arrested and charged in connection with the death.

Detective Inspector Bob Williamson of the Major Investigation Team (East) said: “I want to reassure the community that we are treating this as an isolated incident.

“You will see a significant police presence in the area whilst we carry out investigations. Officers will be carrying out door-to-door enquiries and gathering CCTV footage which could provide the inquiry team with additional information.

“Through our investigation so far, we are aware that a number of members of the public were in the area at the time, some of whom witnessed the incident and others who came to her aid and we are asking them to come forward.

“I would asked anyone who was in the area of Constitution Street between 7.45pm and 8pm to get in touch.”

Detectives have set up an online portal to encourage members of the public to submit information, including any recorded footage.

The Major Incident Public Portal (MIPP) is a website that gives the public access to a form so they can send information directly to the major investigation team and can be accessed here: https://mipp.police.uk/operation/SCOT23S22-PO1

Police can also be contacted by calling 101 and quoting incident number 3555 of Thursday, 18 May, 2023. Alternatively, Crimestoppers can be contacted anonymously on 0800 555 111.