
Thousands of A&E patients across the UK every day, including patients in mental health crisis and children, are being forced to receive care on chairs or trolleys, in waiting rooms or in corridors, according to a new survey conducted by the Royal College of Emergency Medicine (RCEM).
This new survey, the results of which were first published by ITV News yesterday, asked clinical leads – doctors who lead Emergency Departments (EDs) – from 106 hospitals across the four nations of the UK to count the number of patients experiencing corridor care at a given moment in time at the start of November.
Corridor care is where patients are treated in inappropriate spaces in EDs. These spaces include ambulances, corridors, chairs in waiting rooms, converted storerooms, offices or cupboards.
According to the survey, around one in five (19.5%) patients in EDs at the time were experiencing corridor care, and there was at least one patient subject to it in the vast majority (88.7%) of hospitals.
Patients experiencing a mental health crisis were more likely to experience corridor care, with more than a quarter (27.6%) receiving care in inappropriate spaces at the time of the survey. Meanwhile, around one in 30 children (3.5% of paediatric patients) in A&E at the time of the survey were experiencing corridor care.

Dr Ian Higginson, RCEM President, said: “Corridor care is awful and represents a stain on our health service. It is undignified and dangerous for our patients, and it’s a symptom of the wider crisis facing our Emergency Departments.
“Our data today shows that the scale of the problem remains enormous. Health service leaders must pay attention to this and take action. Despite attempts to paint a rosy picture, the harsh reality is that most clinical leads think things are worse than this time last year, and have low confidence going into winter.
“Those of us working on the frontlines are struggling to explain to people why they may have to spend the night on a chair or trolley in a waiting room or busy corridor – despite the pain and fear that they are experiencing. It’s awful.
“It impacts everyone including, as our survey showed, some of the most vulnerable in our society: children, the elderly, and people suffering from a mental health crisis. These patients are not statistics, they are humans who deserve better.”
Corridor care is, predominantly, not driven by too many people attending A&E – but by an inability to get the sickest patients into inpatient hospital beds or alternative services, an issue itself caused by inadequate capacity, hospitals not working effectively, or difficulties discharging patients back home or into social care.
Today, RCEM urges the governments of the UK to take immediate action to reduce overcrowding in Emergency Departments by:
- Opening up all available beds now, in hospitals with overcrowded Emergency Departments
- Removing recruitment freezes in services contributing to urgent and emergency care
- Ensuring that services needed to avoid admission or free up beds are open for longer hours, and seven days a week, with adequate staffing to support this. This includes the Christmas period
- In the longer term ensuring that delays to discharge are minimised, and that there are enough hospital beds and community options available for patients who need them
RCEM is further calling on health system leaders to ensure that corridor care in all of its forms is properly measured. The College, earlier this year, raised concerns about the definition of corridor care adopted by NHS England on the grounds that it was too narrow. Our survey shows just how narrow it is.
Dr Higginson added: “For this crisis to be tackled meaningfully, we need to understand its full scale. To do that we must collect the right data and get a true picture on just how many patients – and their families – are affected by corridor care.
“We have been working with politicians in some of the devolved nations ahead of plans to begin formally recording corridor care. We urge all governments to adopt an improved definition of corridor care to ensure that the problem is fully appreciated, and so that there is transparency in discussions.”























