A man has been arrested and charged in connection with an ongoing operation to tackle retail crime.
This operation forms part of Operation Dynos, with officers gathering information over the last few months. Following enquiries, officers believe that vulnerable young people are being targeted to steal alcohol from stores across the west of Scotland.
On Friday (10 April, 2026), officers arrested and charged a 42-year-old man in connection with human trafficking and exploitation offences. He is due to appear at Glasgow Sheriff Court tomorrow – Monday, 13 April, 2026.
Constable Sharon McDermott said: “We remain committed to tackling retail crime, while at the same time safeguarding young people from harm and coercion into criminal behaviour.
“We continue to gather evidence and utilise all resources at our disposal to tackle this type of crime.”
Scotland has seen a drastic 129% rise in shoplifting since 2021, with 48,564 recorded incidents in the year ending September 2025, according to figures from Police Scotland. Yet only 2,854 people were convicted in 2023/24, showing a growing gap between crime and accountability.
Tracy Gilbert MP, who worked on the Protection of Workers (Retail and Age-Restricted Goods and Services) Scotland Bill before her election to Parliament and has a long history in the trade union movement advocating for worker rights, said: “These figures are deeply concerning. Retail workers are on the frontline, facing increasing risk from shoplifting and associated crime, yet our laws and policing are not keeping pace. Workers and communities deserve better protection.
“This is not just about crime statistics, it’s about real people, and real communities. Adequate resources are required to ensure effective policing, and support for retail staff is urgently needed to tackle this growing problem.”
The Protection of Workers Bill, which Tracy contributed to before her parliamentary career, provides a vital framework for safeguarding retail staff, ensuring they can carry out their roles safely and without fear.
Tracy Gilbert added: “We must act now to ensure that Scotland’s workers and communities are protected.
“I will continue to advocate for better policing and laws that safeguard those on the frontline by working with trade unions and employers to ensure retail crimes are reported and prosecuted.”
A female was arrested on 28th of January in Edinburgh city centre wanted on multiple warrants for theft shoplifting. Working in conjunction with Essential Edinburgh, CCTV and security officers in the city centre, the female was identified in a busy shopping area and arrested.
It was confirmed that she had committed a further two theft by shoplifting offences that morning. After appearing at court, she was remanded awaiting trial for 22 outstanding charges of theft by shoplifting for high value items.
In recent weeks, the Edinburgh #RetailCrimeTaskforce have arrested 29 persons for theft by shoplifting and charged them with over 350 offences.
We will continue to work in partnership with retailers and the public to target those choose to commit retail crime as it is #NotAVictimlessCrime.
If you have any information relating to retail crime or the resale of stolen property, please report this to the police or anonymously to Crimestoppers on 0800 555 111 or online at https://orlo.uk/lZlFY
Scottish Government recorded crime data shows that shoplifting continues to rise in Edinburgh.
In 2024 and 2025, there were 8,007 reported shoplifting incidents across the city, representing a 129% increase over the past decade. According to the Charity Retail Association’s 2024 survey, the majority of respondents said shoplifting had risen in the past 12 months, underscoring the growing challenge for charitable organisations and their volunteers.
Ansvar Insurance, a specialist charity insurer, is urging vigilance and proactive risk management to help protect charity shops, their assets and their people.
Adam Tier, Head of Underwriting at Ansvar, commented: “Charity shops play an essential role in our communities, raising vital funds and offering affordable goods to local people.
“Every item stolen from a charity shop represents funds that could have been used for essential services, whether that’s supporting vulnerable individuals, funding research or providing community programmes.
“Unlike larger commercial retailers, many smaller charity shops rely on volunteers and operate on slim margins, making them particularly vulnerable. Protecting their premises, stock and, most importantly, their people, is paramount to ensuring operational continuity.”
Ansvar has outlined five essential tips that charity shops and not-for-profit organisations are being encouraged to incorporate into their security protocols:
Secure cash handling: Minimise the amount of cash held on the premises. Make regular bank deposits, preferably with at least one other person and varying the time and route. Securely store the till float out of sight overnight, and never leave cash unattended.
Train staff and volunteers: Provide basic security awareness training to help recognise suspicious behaviour and respond appropriately without confrontation. Ensure volunteers understand they should never put themselves at risk by physically confronting suspected thieves.
Protect valuable donations: Keep higher-value items, such as jewellery or electronics, in locked display cases or behind the counter.
Have the right insurance protection: Ensure an insurance policy provides cover for theft, damage and business interruption. Specialist policies tailored for charities can help minimise financial losses and support the charity’s ability to recover quickly, allowing employees and volunteers to focus on continuing their work in the community.
Install security equipment: Consider installing visible deterrents such as CCTV cameras and mirrors to eliminate blind spots, and display clear signage to indicate security measures.
Adam Tier added: “Theft can be scary and disheartening for those who give their time to support good causes. By staying alert and putting sensible safeguards in place, charity shops can continue to provide safe, welcoming spaces that make a real difference across Edinburgh’s communities.”
Ansvar is part of the Benefact Group, a charity-owned, group of financial services companies that gives all available profits to charity and good causes.
The Benefact Group is the UK’s third-largest corporate donor, underscoring Ansvar’s dedication to supporting the wider charitable community.
Independent charity Crimestoppers Scotland in partnership with Police Scotland’s Retail Crime Taskforce has launched a national campaign to help tackle the growing problem of organised theft and sale of stolen goods from Scotland’s shops.
With increasing reports of theft, violence and abuse targeting retail workers, the campaign aims to empower communities and the industry to report incidents anonymously to independent charity Crimestoppers.
Scotland’s retail sector has seen a rise in theft linked to organised crime gangs.
Police Scotland figures show that between April 2024 and October 2025, goods worth an estimated £3.6-£5 million were reported stolen through shoplifting, which accounts for almost 40% of all recorded acquisitive crime across the country.
It is thought that organised crime groups are responsible for around a third of these thefts. Retail groups, believe the true cost is far higher, with losses across Scotland exceeding £170 million a year.
In response to the ongoing rise in retail offences, Police Scotland received a funding allocation of £3m for the year 2025/26 and used this capital to launch the Retail Crime Taskforce.
The unit is dedicated to ensuring police, retailers and stakeholders can work together to try to stop retail crime through crime prevention and deter people becoming involved in such offences through education and diversionary support.
Where retail crime occurs, the Taskforce seeks to help mitigate the impact by improving processes such as reporting of offences to Police Scotland and conducting regular enforcement activity to bring those responsible to justice.
Since April, dedicated Taskforce officers and operations supported by the Taskforce have helped detect more than 2000 retail offences within Scotland.
In addition to the financial impact of shoplifting, the human cost of retail theft is incalculable. As part of the Crimestoppers initiative, the charity spoke to the public and retail staff about the impact of theft from the shops they worked in.
Many said they felt ‘afraid’ and ‘anxious’ at work. Several who witnessed crimes were left unable to return to work. Some smaller, local businesses were considering closing because of the daily threat of thefts.
Two recent incidents shared by Retailers Against Crime underline the human impact:
A man was stopped by -staff, and this caused him to produce a large kitchen knife before threatening them with it. The male then fled the premises, and the store called the police. He was stopped, arrested and the knife was retained.
Another worker was assaulted after confronting a man who had left a store without paying for items. The offender later returned and physically attacked the security guard.
Angela Parker, National Manager of Crimestoppers Scotland said: “Our charity wants to empower communities and retail staff to pass on information anonymously about WHO is behind, organised shop theft.
“Your information could help prevent serious abuse and violent incidents and help Scotland’s shop workers feel safer at work. You will never be asked for your name or any personal details, and your information could make a real difference.”
Minister for Victims and Community Safety Siobhian Brown said: “The Scottish Government recognises the harm caused by retail crime to businesses and those that work there.
“Our budget for 2025/26 has made an additional £3 million available to Police Scotland to help tackle the issue, which has led to the establishment of their Retail Crime Taskforce.
“Alongside our partners we want to prevent such incidents and pursue those responsible. I commend Crimestoppers, Police Scotland and all involved for raising awareness of this important issue as we approach the festive season, and their continuing efforts in this area.”
Assistant Chief Constable Tim Mairs, Strategic Lead for Acquisitive Crime, said: “We recognised that retail offences were contributing to the overwhelming majority of acquisitive crimes taking place across Scotland and having a significant impact on businesses and retail staff.
“In response, and through engagement with the Scottish Government, we set out a strategy for addressing this.
“Thanks to a £3m funding allocation for the year 2025/26, we were able to establish the Retail Crime Taskforce and since April, this dedicated unit has supported local policing divisions across Scotland to address retail crime, work closely with those in the retail sector to consider and enhance their security measures and bring offenders to justice.
“We also know that partnership work, such as this campaign, helps raise the profile of retail crime, so all relevant groups and individuals can reflect on the role they can play in tackling offences of this nature.”
Detective Chief Inspector Jackie Knight from the Retail Crime Taskforce added: “Our mission statement could not be simpler. We must reduce retail crime in all its forms and ensure that we work closely with the retail sector and retail workers to mitigate against the devastating impact of retail crime on those affected.
“Enforcement plays a key role and over the last seven months, thousands of offences have been detected by dedicated Taskforce resources supporting their local policing colleagues.
“However, Police cannot solve this problem alone and that is why we are collaborating with Crimestoppers to raise awareness around the impact of Retail Crime on retailers, their staff and local communities, and urge those who have information about individuals committing retail crime, or those selling and buying stolen retail property to report it. Retail crime is not victimless and together we can make a difference”
Lucy Brown, Retail Industry Leadership Co Chair, said, on behalf of the Retail Industry Leaders Group (RILG) “I am pleased to see the progress the Retail Crime Task Force is making, and look forward to continuing to work collaboratively with Police Scotland and the Scottish Government to ensure its continued success.”
Stephanie Karte, CEO Retailers Against Crime: “Retail crime is not a victimless offence and partnership working is key to tackling the growing threat faced by retailers and their staff.
“At Retailers Against Crime, we are seeing a sharp rise in incidents across our member network, with offenders becoming increasingly bold and organised. By working together in partnership, we can address this problem more effectively.
“We are stronger together and we urge the public to report any activity that may help identify or deter those responsible. The more eyes and ears we have, the greater our ability to disrupt criminal behaviour and make a real difference in keeping our communities safe.”
Retail trade union Usdaw has launched shocking statistics from its UK-wide annual survey during this year’s Respect Week, which runs from 10-16 November.Usdaw members are raising awareness of the union’s year-round ‘Freedom from Fear’ campaign and talking to the public to promote a message of ‘respect for retail workers’.
Interim results from over 3,000 retail staff across the UK show that in the last twelve months (change from last year):
· 71% (-6) have experienced verbal abuse.
· 48% (-5) were threatened by a customer.
· 9% (-1) were assaulted.
Scottish voices from the frontline:
These are some of the comments Scottish retail workers shared when responding to Usdaw’s survey:
Central Scotland: “I got a knife pulled on me and was cut on the hand holding it away from him trying to stab me.” – “Sexual harassment, threats of violence for challenging theft and abusive behaviour, name calling.”
Glasgow: “Refused a customer alcohol because they were intoxicated – screamed abuse at me, told me I was a jobsworth.” – “Headbutted and pushed by customer.” – “Verbal abuse, called names, threatened to be hit etc.”
Highlands and Islands: “I have been spat on, called a faggot and loads of other names.” – “Pushed and threatened by shoplifter trying to steal spirits.” – “Customer shouting, throwing items and aggressive behaviour.”
Lothian: “Rude language, swearing, raised voices, intimidating behaviour.” – “Punched by an angry customer.” – “Customer threatened to cut us like fish. Every day, we have verbal abuse. Called names – cow, slag etc.” – “Told me to f**k off.”
Mid-Scotland and Fife: “Pushed, verbally harassed, customer gotten in my face.” – “Verbal abuse, cussing, homophobic and threats of harm.” – “Been swore at, sexual comments, followed to car.” – “Aggressive over being ID’d, stock thrown at me.”
North East Scotland: “Called an ignorant b*tch by a customer who was refused a refund.” – “Pushed by a customer in anger over prices.” – “Shouting, swearing, threatened with bottle person was stealing.”
South Scotland: “Coupons ripped up and thrown at me.” – “Hit by item of food. Threatened with a gun.” – “Customers swearing and threatening me when they have no receipt, can’t get a refund, have waited in the queue for too long.”
West Scotland: “Refused underage sale, tried to punch me.” – “Older man shouting at me at night to distract me so someone else could steal.” – “Called awful names, threatened to follow me after work.”
Tony Doonan – Usdaw regional secretary for Scotland says: “Retail workers deserve far more respect than they receive and these experiences from Scottish retail workers make very difficult reading.
“This year’s UK-wide annual survey interim results show a welcome, but slight, downturn in the level of incidents retail workers are experiencing while doing their jobs. However, it remains shocking that nearly three-quarters of those working in retail are regularly facing abuse from customers, with far too many experiencing threats and violence.
“Violence and abuse is not an acceptable part of the job and much more needs to be done to protect retail workers.
“We were delighted to have won the campaign for a protection of workers law in the Scottish Parliament, but that is the beginning – not the end. We have to ensure that the legislation is central to tackling a growing wave of retail crime, and Usdaw looks forward to working with Police Scotland to make that happen.
“This week, Usdaw activists will be campaigning in their workplaces and communities calling on the shopping public to ‘respect retail workers’ and ‘keep your cool’, particularly in the run-up to Christmas when the number of incidents increases as shops get busy and customers become frustrated.
“This is a hugely important issue for our members, and they are saying loud and clear that enough is enough.”
Four men have been charged with more than 30 retail crime offences following enforcement carried out in Edinburgh.
On Tuesday (4 August) local officers, acting on intelligence gathered by the Retail Crime Taskforce, arrested a 45-year-old and 37-year-old in connection with 21 shoplifting incidents from supermarkets and convenience stores in Causewayside and Marchmont.
A 36-year-old man was also arrested for five shopliftings that took place at supermarkets in Gorgie and Chesser, while a 41-year-old was arrested in connection with five separate warrants that were all in relation to shoplifting offences in the Chesser and Gorgie areas.
Inspector David Duthie said: “These arrests are further example of the successful collaboration between divisional officers and Retail Crime Taskforce colleagues to address retail crime within the Capital.
“All reports of retail crime are treated with the utmost seriousness, and whether it’s one shoplifting incident, or several, we will use all resources at our disposal to bring offenders to justice.”
Retail trade union Usdaw is concerned by the continued growing trend of shoplifting incidents, which have more than doubled since the pandemic, alongside a persistent decline in police ‘clear-up’ rates for the offence.
The union welcomes that the protection of retail workers law has been effective in nearly 8,000 assaults, but calls for greater priority to be given to retail crime.
Police recorded retail crime in Scotland:
Shoplifting increased from 20,557 during the pandemic to 44,730 last year (2024/5), which is a 118% increase and includes a 16% rise on the previous year (2023/4).
The ‘clear-up’ rate for shoplifting has fallen every year over the past 10 years from 74.6% in 2014/5 to 49% in 2024/5, an overall decrease of over one-third.
Since the Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Act 2021 came into effect on 24 August 2021, there have been 7,861 police recorded incidents of common assault of a retail worker.
Tony Doonan – Usdaw regional secretary for Scotland says:“Scottish retail workers suffer far too many incidents of violence, abuse and threats. No-one should feel afraid to go to work, but far too many retail workers are.
“Usdaw’s own survey shows that nearly three-quarters of our members working in retail are being abused, threatened and assaulted for simply doing their job and serving the community. They provide an essential service and deserve our respect and the protection of the law.
“The scale of the epidemic of retail crime is laid bare in these shocking police recorded crime statistics. It is increasingly common for retail stores to be targeted by organised crime gangs stealing to order.
“This is in no way a victimless crime, with weapons and violence used to ensure these criminals are not stopped.
“Having to deal with repeated and persistent offences can cause issues beyond the theft itself, like anxiety, fear and physical harm to retail workers.
“Scotland’s protection of retail workers law has made a difference, having been used for nearly 8,000 assaults, but more needs to be done.
“We continue to work with retailers, the Scottish Government and Police Scotland to help ensure that legislation is fully utilised so that all retail workers receive the protection and respect they deserve.”
Recorded crime has more than halved since 1991, according to newly-published official statistics.
The Recorded Crime in Scotland 2024-25 bulletin shows that total crime remains at similar levels to 2023-24, with a small reduction in the headline figure.
Levels of non-sexual crimes of violence have also dipped slightly over the year and continue to be 23% lower than in 2006-07 – with serious assault and attempted murder now at their lowest level since 1977.
There was a 6% decrease in 2024-25 in recorded incidents of damage and reckless behaviour – now at its lowest level since 1976, with vandalism down 73% from 2006-07.
The detection of overall crime by police has increased, with clear-up rates rising to 56%.
The recording of crimes of dishonesty are now at pre-pandemic levels and down 74% from the peak in 1991 – however there was has been a 16% rise in shoplifting.
There was a rise in recorded sexual crimes (up 3%), with rape and attempted rape up by 15%. A quarter of these crimes were reported at least one year after they had occurred.
Justice Secretary Angela Constance said: “These figures show that Scotland continues to be safe place to live with reported crime falling by more than half since 1991. This comes on the back of the flagship Scottish Crime and Justice Survey which also showed people feel safer in their communities.
“Violent crime is down significantly in the past 20 years, with serious assaults and homicide levels at record lows. However, we cannot afford to be complacent and I have been consistently clear that any instance of violence is one too many. That is why we are taking a wide range of actions to prevent, reduce and tackle violence, with more than £6 million funding invested over the past three years.
“I am concerned these figures also show a rise in reported sexual crimes. Multiple factors will lie behind this and our action to tackle sexual offending includes increasing confidence in the justice system so more victims come forward, improving support for victims and modernising the law on sexual offences.
“I also recognise the significant harm and disruption caused by retail crime, which is why we have made £3 million available in this year’s Budget for Police Scotland to work with the retail sector to help tackle this issue.
“This year we will invest £4.2 billion across the justice system including a record £1.64 billion for policing – an increase of £70 million on 2024-25.
“As part of the Scottish Government’s broader package to tackle violence, we have increased funding to the Scottish Violence Reduction Unit from £1.17 million last year to over £1.2 million this year. Projects supporting young people at risk of being drawn into criminal activities, under the Cashback for Communities programme, will receive up to £26 million over the next three financial years.”
Retail trade union Usdaw has launched shocking statistics from its annual survey during this year’s Respect for Shop Workers Week, which runs from 11-17 November.
Usdaw members are raising awareness of the union’s year-round Freedom From Fear Campaign and talking to the public to promote a message of ‘respect for shop workers’.
Interim results from over 4,000 retail staff responses show that in the last twelve months:
69% have experienced verbal abuse.
45% were threatened by a customer.
17% were assaulted.
70% of these incidents were triggered by shoplifting and two-thirds of those were linked to addiction.
Scottish voices from the frontline:
These are some of the comments Scottish shop workers shared when responding to Usdaw’s survey:
Central Scotland: “Punched in the shoulder and verbal abuse – being called names and sworn at.” – “Shouted at for tills not working.” – “Customer tried to grab my face.” – “Colleague got stabbed with screwdriver.” – I get deliberately misgendered.”
Glasgow: “Daily verbal abuse even when asking customers to scan their bags.” – “Held up at knife point.” – “Couple stole jars of coffee, asked for them back and they smashed a jar of coffee on my head” – “Punched on chin and chest.”
Highlands and Islands: “Threatened with a bottle after customer stole beer.” – “Aggression over being asked for ID, unwanted sexual attention.” – “Customer came behind cash desk and was in my face, telling me she’d be waiting on me.”
Lothian: “Racially abusive statements made to me and about me,” – “Grabbed by the scruff of my work jacket and shook me whilst yelling i had ruined their son’s Christmas because we were out of a specific chocolate” – “Being called a bitch.”
Mid-Scotland and Fife: “Men following to the car” – “Customers unhappy with self-service. Shouting at me or talking in a bad way.” – “Customers being volatile when you will not sell them age restricted items due to no ID.”
North East Scotland: “Theft and threatening behaviour towards myself or my colleagues is a daily occurrence. Worst I have experienced.” – “Referred to as a bloody shelf stacker.” – “Customers shouting at you pushing trollies into you.”
South Scotland: “Kick up the bum by customer.” – “Customers grabbing my waist, pulling my hair, grabbing my shoulder/arms/legs, telling me they stalk me, telling me to meet them after work, making sexual comments toward me.” –
West Scotland: “Called an f**kng moron because I was pulling a trolley on the shop floor.” – “Drunk football fans – alcohol purchase rejection – backed against wall poked in the eye – grabbed by others in the group preventing me from alerting security.”
Tony Doonan, Usdaw regional secretary for Scotland, says:“Shop workers deserve far more respect than they receive and these experiences from Scottish retail workers make very difficult reading.
“It is shocking that over two-thirds of our members working in retail are suffering abuse from customers, with far too many experiencing threats and violence.
“Seven in ten of these incidents were triggered by theft from shops, which is clearly the result of a near doubling in police recorded shoplifting across Scotland since the pandemic. It has become increasingly common for retail stores to be targeted by organised crime gangs stealing to order in the midst of a retail crime epidemic.
“Our survey demonstrates that theft from shops is not a victimless crime, with incidents regularly being a major flashpoint for violence and abuse against shop workers. Having to deal with repeated and persistent theft and even looting can cause issues beyond the incident itself like anxiety, fear and in some cases physical harm to retail workers.
“Our members are reporting that they are often faced with hardened career criminals in their stores and much of the abuse they suffer is from those who are stealing to sell goods on, often to fund an addiction.
“Violence and abuse is not an acceptable part of the job and much more needs to be done to protect shop workers. We were delighted to have won the campaign for a protection of workers law in the Scottish Parliament, but that is the beginning not the end.
“We have to ensure that the legislation is central to tackle a growing wave of retail crime and Usdaw looks forward to working with Police Scotland to make that happen.
“This week, Usdaw activists will be campaigning in their workplaces and communities calling on the shopping public to ‘respect shop workers’ and ‘keep your cool’, particularly in the run-up to Christmas when the number of incidents increases as shops get busy and customers become frustrated.
“This is a hugely important issue for our members, and they are saying loud and clear that enough is enough.”
