Usdaw asks customers to ‘keep your cool’ at Christmas

Scottish shopworkers speak out about violence, threats and abuse

Retail trade union Usdaw is asking customers to ‘keep your cool’ as the busy pre- Christmas shopping gets underway, which will culminate in what the retail industry has already dubbed ‘Super Saturday’, with 23 December being the last full shopping day before Christmas.

Shocking statistics from Usdaw’s annual survey of shopworkers shows there are still far too many incidents of violence, threats and abuse against shopworkers. Interim results from over 3,000 retail staff responses show that in the last twelve months:

·         65% have experienced verbal abuse.

·         42% were threatened by a customer.

·         5% were assaulted.

·         71% of verbal abuse was caused by customer frustration.

Scottish voices from the frontline:

These are some of the comments Scottish shopworkers shared when responding to Usdaw’s survey:

Central Scotland: “Customer wasn’t happy about something and took it out on me with shouting.” – “Most abuse when asking for ID for age identification.” – “Customer wasn’t sold alcohol and became verbally aggressive, they left but I felt shaken.”

Glasgow: “Shouting at me, getting in my face, calling me names, saying I’m useless, swearing, using derogatory female terms.” – “Pregnant member of staff got assaulted with a solar light.” – “Attacked in the car park finishing shift.”

Highlands and Islands: “Have been pushed and punched.” – “Called horrible name and barged past by a customer who I asked to leave because he is barred for shoplifting.”

Lothian: “Threats to stab us, wait for us to finish etc.” – “Customers who are drunk issuing vague threats, personal insults.” – “Touched by a male customer, he got angry, called me a rat and a lesbian because I didn’t want to be touched.”

Mid-Scotland and Fife: “Verbal abuse daily, at Christmas get threats.” – “Threatened to get punched and verbal abuse.” – “Challenging shoplifters on a daily basis and dealing with anti-social behaviour.” – “Grabbed me from behind.”

North East Scotland: “Customer said they liked my hair then pulled it.” – “Intentionally swung his basket at me after being told the alcohol aisle was closed.” – “Swearing directed towards me when asking shoplifter to leave the store.”

South Scotland: “Abuse from youths on a daily basis – threats and violence from shoplifters under the influence of drink and drugs.” – “Customer spit in my face after assaulting security.” – “Hit with packs of cakes and called a fat lazy cow.”

West Scotland: “Hit in the face by a drunk man with a basket.” – “Someone tried to hit me with a bottle.” – “Shouted at about queues, items not in stock or wanting a refund on an item that has been used and no receipt.”

Paddy Lillis – Usdaw General Secretary says: “It is heart-breaking to hear these testimonies from Scottish shopworkers who deserve far more respect than they receive. Our latest survey results clearly show the scale of the appalling violence, threats and abuse faced by retail staff.

“It is shocking that two-thirds of our members working in retail stores are suffering abuse from customers, with far too many experiencing threats and violence. Seven in ten of these incidents were triggered by customers being frustrated with stock shortages, lack of staff or problems with self-service checkouts.

“All of these problems are largely outside the control of retail staff, but they are the people who bear the brunt of shoppers’ anger. Our members tell us that incidents of verbal abuse are much worse in the run up to Christmas, when shops are busy, customers are stressed and things can boil over.

“That is why we are asking customers to ‘keep your cool’ and respect shopworkers, to make the Christmas shopping experience better for everyone.”

Ban and tagging for directors who abused Bounce Back Loan scheme

Three businessmen each claimed the maximum £50k Bounce Back Loan and one dissolved his company to avoid repayment

Ivan Hristov Fratev, 57 and Bradley Malone, 57, both from London, and Ryan William Moir, 34, from East Sussex, have been banned from running businesses for a total of 26 years, after each separately claimed £50,000 for their companies in breach of the loan scheme’s rules.

Fratev was also given a 2-year suspended sentence with 4 months’ electronically tagged curfew, at Snaresbrook Crown Court on 23 June 2023, in addition to a 6-year ban, for dissolving his business after taking out the loan. The judge also included 15 days rehabilitation activity requirement (RAR) as part of his suspended sentence.

Fratev was the sole director of Chingford-based BI&F Ltd, which traded as a construction, security and extermination business from premises in Alpha Road. In May 2020 he applied for the maximum £50,000 Bounce Back Loan, designed to help businesses keep afloat through the pandemic.

But within two weeks of the money arriving in the company bank account, Fratev applied to dissolve BI&F Ltd, without informing the bank that had loaned him the money. Failure to notify creditors of plans to strike off a company is a criminal offence.

He was caught through powers granted to the Insolvency Service in December 2021, which allow it to investigate directors of dissolved companies who are suspected of closing their business to avoid repaying Covid-19 support loans.

Peter Fulham, Chief Investigator of the Criminal Investigation Team at the Insolvency Service said: “Covid-19 financial support schemes were funded from the public purse to support genuine businesses during the pandemic. Directors who abused the scheme have exploited taxpayers.

“This two-year suspended prison sentence, along with a curfew order and a 6-year disqualification, reflects the thoroughly dishonest conduct of Ivan Fratev and should serve as a warning to others who engaged in such behaviour.

“The Insolvency Service will act to remove directors who abused Bounce Back Loans from the business arena.”

In another case in London, Bradley Malone, the sole director of ONENETPRINT Ltd, a print business trading from Palmers Road in East London, applied for the maximum £50,000 Bounce Back Loan in June 2020, stating that his company’s previous year’s turnover was £200,000.

The Bounce Back Loan scheme allowed a business to borrow between £2,000 and up to 25% of the company turnover in calendar year 2019, with a maximum loan of £50,000.

The company went into liquidation in February 2022 owing the full amount of the loan, which triggered an investigation by the Insolvency Service.

Malone told investigators that, during the application process, he had merely clicked ‘next’ on his phone, and the money arrived within the hour. But investigators discovered that Malone had in fact overstated the company’s turnover for 2019 in the application, to claim the maximum £50,000 loan.

They found that the company’s actual turnover for that year had been around £90,200, meaning ONENETPRINT Ltd had received around £27,400 more than it was entitled to, under the rules of the scheme.

In a third case, Ryan Moir, sole director of East Sussex-based Croxton Group Ltd, which traded as a builder from Green Street industrial estate in Eastbourne, applied for the maximum £50,000 Bounce Back Loan on behalf of his company in May 2020. He stated on the application that Croxton Group Ltd’s turnover the previous year had been £250,000.

When the company went into liquidation in May 2022, it owed around £184,500, including more than £49,400 towards the Bounce Back Loan. An investigation by the Insolvency Service showed that the company’s 2019 turnover had in fact been less than £21,000, meaning that Croxton Group Ltd had received almost 10 times more than it had been entitled to under the rules of the scheme.

The company’s liquidators are taking action to recover the money.

Malone and Moir were both banned from being company directors for 10 years, after the Secretary of State for Business and Trade accepted disqualification undertakings from each director. Malone’s ban began on 17 July 2023, and Moir’s began on 19 July 2023. Fratev’s court-ordered 6-year disqualification started on 23 June 2023.

The bans prevent the former directors from becoming involved in the promotion, formation or management of a company, without the permission of the court. In addition to his ban and two-year suspended sentence, Fratev is also subject to 4 months’ electronically monitored curfew between 7pm and 7am, and was ordered to pay court costs of £500.

Police Scotland’s Strategy to tackle violence against women and girls

Police Scotland’s strategy to tackle violence against women and girls was presented to the Scottish Police Authority Policing Performance Committee yesterday (Monday 17 April).

The strategy is subject to final discussion by the full SPA Board next week.

Based on wide-ranging and unprecedented engagement with the general public, women and girls, survivors of violence, key partners, academics and experts, the strategy builds on the Service’s commitment to improve and future-proof its response.

Proposals within the strategy include:

  • tackling and diverting incel culture through education
  • expanding the use of sexual offences liaison officer (SOLO) led visually recorded interviews (VRI)
  • delivery of trauma-informed training to all police officers and staff

Launching the strategy, Deputy Chief Constable Jane Connors, Police Scotland, said: “We are committed to creating a society where women and girls live free from violence, abuse, exploitation and harassment.

“Women, girls, and men, have shared their experiences, their thoughts and their views on how we can tackle violence, create a service that is responsive to victims and how we prevent violence against women and girls.

“We have listened and their voices and experiences thread through our strategy.

“They have informed and influenced our approach, our commitment to act and to improve how we tackle the sexual violence and domestic abuse that disproportionately affects women and girls.

“We will work with our partners across criminal justice, and support services, to improve the opportunities and support for women to report.

“It is up to us to improve how we respond at that first point of contact. To be compassionate, to listen, to signpost to help, and to ensure women are kept informed from the moment they report.

“We are committed to continually improving the service we provide, to build confidence in reporting and in policing more widely. Our service must be trauma-informed, we will prioritise the needs of victims and survivors.

“As an organisation we are not immune from the sexism and misogyny that is at the root of this violence. Our strategy recognises the work that needs to be done internally.

“Our role is crucial, but policing alone cannot stop violence against women and girls. Our strategy outlines the actions we will take as a service, together with our partners.

“We will continue to engage, to work with our partners, to improve our response and to drive the change needed to end violence against women and girls.”

Access the Violence Against Women and Girls Strategy.

SNP Leadership contenders asked to commit to Safer Ageing in Scotland


Hourglass (Safer Ageing) calls on the SNP leadership contenders to support safer ageing

Hourglass has asked the three contenders for the Scottish National Party leadership to commit to safer ageing and to support older victim-survivors of abuse.

Older people are at risk of becoming victims of physical, financial, sexual or psychological abuse. Many others suffer abuse due to simple neglect. Older people are much less likely to report abuse and when they do the experience can be traumatic.

At present, insufficient data is collected on abuse of older people in Scotland. This lack of information is one reason this issue does not get the attention or resources it desperately needs.

Hourglass have called on the three leadership contenders Kate Forbes, Ash Regan and Humza Yousaf to commit to the following actions if they become the Scottish First Minister:

1.            Collecting all relevant data on the abuse of older people.
2.            Develop a safer ageing strategy for Scotland
3.            Host a Safer Ageing forum with Hourglass at Holyrood later this year. 

Richard Robinson, CEO of Hourglass said: “The Scottish Government need to take action to prevent abuse of older people.

“The first step is to collect the data on reported abuse. The second is to develop a safer ageing strategy which will outline how the Scottish Government intend to tackle this problem. Thirdly, this is an issue that is seldom talked about. We need the Scottish Government to work with us to raise awareness of this issue.

“Hourglass (Safer Ageing) is the only charity in Scotland that specialises in supporting older victims of abuse. We have nearly 30 years of working in Scotland and throughout the UK and Ireland, where we have continued to see an increase in demand for our services.”

George Foulkes, Hourglass Patron said: “We have an ageing population and the next First Minister of Scotland needs to be to take this seriously.

“The Scottish Government need a safer ageing strategy to protect older people from abuse and neglect.”

The charity is urging those keen to support the charity to make a donation by visiting https://wearehourglass.org/donate or Text SAFER to 70460 to donate £10.

Texts cost £10 plus one standard rate message and you’ll be opting in to hear more about our work and fundraising via telephone and SMS.

If you’d like to give £10 but do not wish to receive marketing communications text SAFERNOINFO to 70460.

Charity calls for urgent Government action to combat abuse of older people

At the start of Safer Ageing Week, Hourglass (Safer Ageing) calls on the Government to meet with the charity as calls to helpline surge

After months of trying to secure a meeting with the Safeguarding Minister, delayed due to changes in Ministers and turmoil in the heart of Government, Hourglass is frustrated that the Home Office has now cancelled another scheduled meeting with Minister Sarah Dines for Wednesday 14 December.

The meeting has been cancelled due to the Home Office launching a commercial competition for funding as part of Violence Against Women and Girls VAWG) strategy. Hourglass (Safer Ageing) is the only specialist UK wide charity supporting older victim-survivors of abuse, with 40% of the casework being with older men.

Hourglass, the only UK-wide charity focused on ending the abuse and neglect of older people, believes there needs to be a separate strategy and funding pool to address abuse of older people, as they have specific needs that a different to other demographics.

Hourglass has seen a 96% increase in calls to its 24/7 helpline this year. It is unacceptable that every request made by the charity to meet with Ministers has fallen on deaf ears when older people are suffering.

On 29 July this year, the Ready for Rishi Campaign made the following commitment to Hourglass: “If he is fortunate enough to be elected as Prime Minister, a Rishi-led government would seek to engage with organisations supporting victims, such as Hourglass, in order to ensure that no one is left behind and the needs of all those who need help are met.”

The Prime Minister now needs to honour his campaign pledge and ensure his Ministers meet with Hourglass to tackle abuse of older people.

Richard Robinson, CEO of Hourglass, said: “With Safer Ageing Week looming, it is incredibly sad that the charity has had this vital meeting cancelled once again. This is not just disappointing; it is a dereliction of duty.

“We are seeing significant increases in calls to our helpline and casework referrals, yet the government still do not take this issue seriously. 

“The Violence Against Women and Girls strategy is designed to address this important issue. The criteria for VAWG funding applications will obviously be based on addressing violence against women and girls, not abuse of older people which needs a separate strategy and funding model.

“Support to stem sexual violence in the Ukraine was this week confirmed at £3.45 million with an additional £12.5 million to tackle sexual violence in conflict globally. These, like the equally essential child abuse and domestic abuse charities deserve this support, we are simply asking why are older people last in line? The £300k committed to date seems to underline how far towards the bottom of the list of priorities the 2.7m people affected by elder abuse seem to be.”

The charity confirms it will apply for Government funding from their newly announced VAWG grant scheme.

However, with the enormous pressures of the cost of living crisis and a huge spike in calls to the Hourglass 24/7 helpline, the organisation believes it needs to be at the heart of a Safer Ageing Strategy for older people.

The charity is urging those keen to support the charity to make a donation by visiting www.wearehourglass.org.uk/donate or Text SAFER to 70460 to donate £10.

Texts cost £10 plus one standard rate message and you’ll be opting in to hear more about our work and fundraising via telephone and SMS. If you’d like to give £10 but do not wish to receive marketing communications, text SAFERNOINFO to 70460.

New laws to better protect victims from abuse of intimate images

Victims will be better protected from abusers who share intimate images without their consent, under a raft of changes to the law announced today (25 November 2022).

  • new offences to be created in crackdown on abusers who share intimate images without consent
  • changes will strengthen law and deliver on Prime Minister’s pledge to outlaw ‘downblousing’
  • comprehensive package of measures to modernise legislation following Law Commission review

Under a planned amendment to the Online Safety Bill, people who share so-called ‘deepfakes’ – explicit images or videos which have been manipulated to look like someone without their consent – will be among those to be specifically criminalised for the first time and face potential time behind bars.

The Westminster government will also bring forward a package of additional laws to tackle a range of abusive behaviour including the installation of equipment, such as hidden cameras, to take or record images of someone without their consent.

These will cover so-called ‘downblousing’ – where photos are taken down a woman’s top without consent – allowing police and prosecutors to pursue such cases more effectively.

This will deliver on Prime Minister Rishi Sunak’s pledge to criminalise the practice, in line with previous measures this government has taken to outlaw ‘upskirting’.

Deputy Prime Minister and Secretary of State for Justice, Dominic Raab, said: “We must do more to protect women and girls, from people who take or manipulate intimate photos in order to hound or humiliate them.

“Our changes will give police and prosecutors the powers they need to bring these cowards to justice and safeguard women and girls from such vile abuse.

Today’s announcement builds on the campaign of Dame Maria Miller MP, as well as recommendations from the Law Commission, to introduce reforms to the laws covering the abuse of images.

The amendment to the Online Safety Bill will broaden the scope of current intimate image offences, so that more perpetrators will face prosecution and potentially time in jail.

The Domestic Abuse Commissioner, Nicole Jacobs, said: “I welcome these moves by the government which aim to make victims and survivors safer online, on the streets and in their own homes.

“I am pleased to see this commitment in the Online Safety Bill, and hope to see it continue its progression through Parliament at the earliest opportunity.”

Around 1 in 14 adults in England and Wales have experienced a threat to share intimate images, with more than 28,000 reports of disclosing private sexual images without consent recorded by police between April 2015 and December 2021.

The package of reforms follows growing global concerns around the abuse of new technology, including the increased prevalence of deepfakes. These typically involve the use of editing software to make and share fake images or videos of a person without their consent, which are often pornographic in nature. A website that virtually strips women naked received 38 million hits in the first 8 months of 2021.

The government will take forward several of the Law Commission’s recommendations to ensure legislation keeps pace with technology and can effectively tackle emerging forms of abuse.

This includes:

  • Repealing and replacing current legislation with new offences to simplify the law and make it easier to prosecute cases. This includes a new base offence of sharing an intimate image without consent and 2 more serious offences based on intent to cause humiliation, alarm, or distress and for obtaining sexual gratification.
  • Creation of 2 specific offences for threatening to share and installing equipment to enable images to be taken.
  • Criminalising the non-consensual sharing of manufactured intimate images (more commonly known as deepfakes).

The move builds on government action in recent years to better protect victims and bring more offenders to justice, including making ‘upskirting’ and ‘breastfeeding voyeurism’ specific criminal offences, extending ‘revenge porn’ laws to capture threats to share such images, and using the Online Safety Bill to create an offence specifically targeting ‘cyberflashing’.

Ruth Davison, CEO of Refuge, said: “Refuge welcomes these reforms and is pleased to see progress in tackling abuse perpetrated via technology. As the only frontline service with a specialist tech abuse team, Refuge is uniquely placed to support survivors who experience this form of abuse.

“We campaigned successfully for threatening to share intimate images with intent to cause distress to be made a crime, via the Domestic Abuse Act, and these reforms will further ensure police and law enforcement agencies rightly investigate and prosecute these serious offences.

“Tech abuse can take many forms, and Refuge hopes that these changes will signal the start of a much broader conversation on the need for strengthening the response to online abuse and harm.”

DCMS Secretary of State Michelle Donelan said: “Through the Online Safety Bill, I am ensuring that tech firms will have to stop illegal content and protect children on their platforms, but we will also upgrade criminal law to prevent appalling offences like cyberflashing.

“With these latest additions to the Bill, our laws will go even further to shield women and children, who are disproportionately affected, from this horrendous abuse once and for all.

“The government will bring forward the wider package of changes as soon as parliamentary time allows and will announce further details in due course.”

Older Victims of abuse are ‘invisible’ and ‘last in line’ for Government support, says elder abuse charity

Marking International Day for Older Persons, Hourglass (Safer Ageing) is calling on the government to urgently support older victims of abuse as they are currently last in line for funding support, as shown in recent research undertaken by the charity.

The charity, which has the only UK-wide 24/7 elder abuse helpline and casework service, is seeing a marked increase in calls and is hitting crisis point due to the lack of government and statutory funding.

During the last financial year, Hourglass received £326,619 in Government grants. In the same year, fellow inspirational charities like the NSPCC (child abuse) received a government grant of £14.7 million, The Safelives Trust (domestic abuse services) £2.1 million, the Kaleidoscope Diversity Trust (Freedom, Safety and Equality for LGBT+ People) over £1 million and the Dogs Trust (life-changing services for dogs in need) over £5 million.

Hourglass pays tribute to the fantastic work of these life-changing charities but is calling on the government to level the playfield for victims of all ages and across the spectrum of abuse services.

The charity has seen a significant increase in helpline calls, answering 96% more calls in August 2022 than the same month last year, it is also reporting a waiting list for casework services.

At the same time the charity faces significant financial uncertainty with funding for this unique service being put out for commercial tender and £16,000 ‘bridging funding’ from the Home Office nowhere near sufficient to maintain the helpline’s 24/7 operation.

Commenting on this Research, Hourglass CEO Richard Robinson said,
“Our Helpline is receiving more calls than ever before dealing with horrendous and complex cases of abuse against older people, who otherwise feel invisible and under-supported.

“We cannot continue to be last in line for financial support. Charities across the entire spectrum of abuse undertake phenomenal work and deserve all of the support they get, but it is telling that the only charity that supports older victims of abuse receive only a fraction of the support. It is truly unacceptable.

“We are coming to a crunch point. If the Hourglass helpline does not receive adequate funding soon, we will have no choice but to downsize. This is disgraceful given the growing number of older people who need our support. We now need urgent action and dialogue.”

Responding to this research, charity patron Baroness Ritchie of Downpatrick said: “We have an ageing population and more vulnerable older people – services like the Hourglass helpline play a vital role in ensuring safer ageing.

“The Government must ensure that funding is made available so that the Hourglass helpline can not only maintain but expand its important service to older people.”

Hourglass: Time’s running out

Millions of older people at risk of abuse unless Helpline receives urgent funding

Millions of older people could be at risk of abuse unless urgent funding is found for the UK’s only helpline dedicated to helping those affected by abuse.

Hourglass, the only charity in the UK dedicated to ending the abuse of older people, has a free 24/7 helpline available to anyone concerned about an older person at harm from abuse, whether that’s at home or within the care industry.

Hourglass is calling on the UK Government to help underpin the helpline and help appoint more Independent Domestic Violence Advisers (IDVAs) who specialise in the abuse of older people.

Shortly before she died, the charity’s founder Baroness Greengross wrote to Prime Minister Boris Johnson urging the Government to give adequate financial support so the Hourglass helpline can survive.

There has been no response from the Prime Minister, the Home Office or anyone else in Government, despite calls from various MPs and Peers across the political spectrum for them to do so.

The Hourglass helpline currently receives more than 12,000 calls every year, but the charity will have to start significantly reducing its services to society’s most vulnerable older people, unless the Government approves funding by September. The charity predicts that by October this life changing service will need to downsize dramatically.

A report published by Association of Directors of Adult Social Services (ADASS) recently found that 67% of directors are seeing the number of domestic abuse and safeguarding cases rising. This is further evidence that abuse of older people is a growing problem and further funding and support is vital to ensure older people age safely.

Every year, a million more new older people experience abuse and the charity’s services provide a vital lifeline for those in need.

To survive, the charity needs £1.2 million a year to continue. Unfortunately, current UK Government funding only covers the helpline from 5pm to 9am. To enable the helpline to be available 24/7, Hourglass has been forced to run on its reserves.

Richard Robinson, CEO of Hourglass, said: “Every single year, around 2.5 million older people are effected by abuse. This could be physical, emotional, financial or sexual abuse or neglect and discrimination in the UK.

“The services we provide are a real lifeline to those in need, but without urgent funding, it will be impossible to carry on at our current levels.

“The consequences of leaving vulnerable elderly people to fend for themselves are usually too terrifying to contemplate. However, this is becoming a tragic reality as we battle to keep providing the helpline so many of them will come to rely on.

“Out of respect to Baroness Greengross, who championed the rights of older people for so many years, and to the millions of older people at risk of abuse, the government now need to take action and provide adequate funding for this service.”

The charity is urging those keen to support the charity to make a donation by visiting www.wearehourglass.org.uk/donate or Text SAFER to 70460 to donate £10. Texts cost £10 plus one standard rate message and you’ll be opting in to hear more about our work and fundraising via telephone and SMS.

If you would like to give £10 but do not wish to receive marketing communications, text SAFERNOINFO to 70460.

Free safeguarding course to grassroots sports clubs

Former England, Manchester city, Liverpool and Tottenham player Paul Stewart has partnered with online learning provider High Speed Training to offer a free Safeguarding in Sport training course to all grassroots sports clubs in the UK.

Abuse in grassroots sports is a topic which is very much in the spotlight, following many high profile sports players such as Paul revealing their own experiences of mistreatment in their club as a child.

Paul, who scored for Tottenham in the 1991 FA Cup Final, has been open about his own experiences of abuse in sports as a child and was one of the first players to come forward in 2016 with details of historical abuse at the hands of a youth team coach.

Working with the education and safeguarding experts at High Speed Training, Paul has helped to create the only survivor-led safeguarding course aimed at sports clubs, which is being offered for free to all grassroots sporting clubs in the UK.

Clubs can register to take the training, which is supported by the English Football League and Kick It Out, by visiting:

www.highspeedtraining.co.uk/courses/safeguarding/safeguarding-in-sport/

Backed by sporting figures such as Gary Lineker, rugby league giant Kevin Sinfield, former England and British Lions great Brian Moore, Olympic medalist Marilyn Okoro and Ryder Cup golfer Ian Poulter, the course provides sports coaches, parents and volunteers with the tools to be able to confidently identify and prevent abusive behaviours in grassroots sports, as well as understanding and implementing the recommended safeguarding procedures.

Paul Stewart said: “I am delighted that, by working with High Speed Training, I have been able to produce a survivor-led safeguarding course that I absolutely believe can make a difference.

“The support we have received has been incredible and I will be forever grateful to the people and organisations involved. It is an emotional subject, both for me and for others who have been affected. I am sure the course will have a lasting impact on those who take it.

“Everyone involved in all sports and physical activity settings with children and young people should have an awareness of these issues. We all know the benefits of playing sports for young people, and making sure that our children are safe whilst enjoying sports has to be the number one priority.

“Now the course is free to grassroots clubs, it is my hope that all adults will take the course and share what they have learned.”

Alexandra Richards, Head of Safeguarding at the English Football League, said:The EFL are delighted to support this Safeguarding in Sport course and it is great to see the free initiative being made available to other organisations.

“We made the training available to all of our 72 member Clubs because it is unique in the fact that it is survivor-led and covers all the essentials needed for any role on the basics of safeguarding.

“The work Paul is doing with High Speed Training to ensure all children are safe at their clubs is outstanding and we will continue to support the wonderful work they are doing.”

Tajean Hutton, Grassroots Manager at Kick It Out says: “This is a great course, which we are proud to support at Kick It Out.

“We hear of several abuse related cases in grassroots sport every year, which is why courses like this are important to help educate those working at clubs, so they can better support young people and participants.

“The more we can do to identify and prevent abuse at a grassroots level, the more inclusive and inviting sport will become.”

In research carried out in September 2021, High Speed Training found that a third (32%) of parents are unsure whether their child’s sports coaches have undertaken safeguarding training.

The study, which was commissioned by the leading online training provider, also revealed that concerningly one in ten (10%) parents stated that they’re unsure whether they’d be confident in identifying the signs of abuse, be that physical, sexual, or emotional, in a child, whilst more than a quarter of parents haven’t discussed safeguarding issues with their children.

The fact that in 2021, 91% of children aged 5-16 particapte in some form of sport highlights the need for this training.2

Further research by the NSPCC3 also highlighted the lack of parental knowledge when it comes to safeguarding in sports, with 20% of parents whose children attend sports and leisure clubs admitting that they wouldn’t know who to speak to if they had any worries about a child’s welfare at the club.

Grassroots clubs can sign up to the course here:

https://www.highspeedtraining.co.uk/courses/safeguarding/safeguarding-in-sport/

One in six women in Scotland are subjected to constant verbal abuse by a partner

●        More than a third of women (35%) have changed an aspect of themselves because of negative comments made by an intimate partner, increasing to 39% for 25-34 year olds

●        Over a third (36%) of women have insecurities about their self-worth based on negative comments made by a partner

●        81% believe more needs to be done to educate young men on their beliefs and attitudes towards women

●        Avon launches campaign to speak out against verbal abuse with resources, training and support for customers, Representatives and associates

●        In its 135th year, Avon donates $1.35 million to NGOs around the world to support women who have experienced abuse

New research from beauty company Avon and the NO MORE Foundation reveals that one in five women are consistently subjected to verbal abuse by an intimate partner.

The research, which surveyed over 8,300 women in eight countries, including the UK, Poland and the Philippines, also found that nearly two in five respondents aged 25-34 are experiencing potential signs of verbal abuse within their relationship – the highest amongst the age groups. As a result, over a third (36%) of women around the world have insecurities about their self-worth based on negative comments made by partners.

Commissioned in support of the UN’s 16 Days of Activism Against Gender-Based Violence, Avon and NO MORE are launching a campaign to help everyone recognise verbal abuse and its role in coercive control, domestic violence or intimate partner violence.

In the UK, when asked about seeking support for verbal abuse issues, one in 10 (11%) women reported that they did not know where to turn, and a further one in six (17%) were unable to take action due to having a controlling partner or being too scared of the consequences.

These barriers to help-seeking behaviours result in many survivors becoming trapped in abusive relationships.

Common comments

Nearly half (47%) of women have experienced negative comments from an intimate partner about their general appearance, with one in five (19%) facing this within the last month.

Other negative comments reported were about women’s intelligence (43%), job or career (44%), weight (50%) and clothing (50%).

This is most prevalent in those aged 25-34 with nearly a quarter (24%) being subjected to negative remarks about their weight within the last month, compared to 10% of those aged 55+.

Over half of women say an intimate partner has made criticisms towards their friends or family (55%), with nearly a quarter (23%) experiencing this within the last month; this is a common tactic used by abusers to manipulate their victims to alienate them from loved ones.

NO MORE Foundation’s Global Executive Director Pamela Zaballa said: “Verbal abuse is a serious, prevalent issue that takes a huge and often long-lasting toll on the self-esteem and confidence of those who experience it. It also can be a precursor and escalate to physical violence.

“Therefore, it is critical to increase awareness and ensure that verbal abuse is not overlooked, trivialised nor tolerated. We’re proud to partner with Avon to promote an online portal providing crucial information and tools to learn to recognise the signs of verbal abuse, find help if needed, and become inspired by courageous survivors’ stories.”

From Silence to Speaking Out

Of those subjected to signs of verbal abuse, 16% sought support, with 30% of these women going to a family member and 26% reaching out to a friend.

Despite a relatively small number in this survey, it is interesting that some respondents said they had sought support from the outside sources such as beauty therapists or hairdressers (2%) and their Avon Representatives (2%).

In a controlling relationship, where the abuser has isolated the victim from friends and family, it may be the case that these groups can provide an important lifeline.

With a network of relationships within their communities and peer to peer support available, Avon is offering training to its five million Representatives worldwide. In the UK, Women’s Aid and Avon are piloting a specialist training programme in Bristol for Representatives, offering on-the-ground, community support for those facing abuse in any form.

Training is also being offered to a range of GBV Ambassadors, offering support to associates who may be experiencing domestic abuse through Avon’s global GBV Protocol.

Not only a “Women’s Issue”

There is a strong feeling amongst women around the world that more needs to be done to educate young men on their beliefs and attitudes towards women (81%), with over three quarters believing there are deep-rooted issues within society which need to be addressed in terms of how men treat women.

Breaking the silence around gender-based violence, Avon and NO MORE have launched an online portal to provide people with crucial information about the signs of verbal abuse, what to do if someone you know is in an abusive relationship and where to go for help, including a collection of inspiring stories from survivors.

To support women who have experienced abuse, Avon is also donating $1.35 million in grants to NGOs around the world to fund support projects for life after abuse, in its 135th anniversary year.

In the UK, funding will support charities such as Women’s Aid and their Live Chat service which gives survivors a discreet and safe way to chat to an expert, as well as the National Domestic Abuse Helpline and Live Chat, ran by Refuge.

In addition, the beauty brand and charity are encouraging people to sign a pledge to end verbal abuse. This can be signed by saying ‘Alexa, open the NO MORE skill’ to an Alexa device or online via the Avon Worldwide website.

Angela Cretu, Avon CEO comments: “Our research highlights how crucial it is that we continue to stimulate conversation about all forms of gender-based abuse, be that verbal, emotional or physical.

“Over the last 15 years Avon has made it our mission to end violence against women and break down the wall of silence.

“With five million Representatives around the world, all with their own unique networks, we are committed to training in recognising the signs, having safe conversations, and signposting to local NGO support.

“We have also introduced a GBV Protocol and Ambassadors to support every associate who may be experiencing domestic abuse, for example offering them access to leave or facilitating conversations with managers.      

This 16 Days of Activism we are calling for people unsure of what verbal abuse is, to get to know the signs; for victims feeling isolated, to know they are not alone; and for those experiencing abuse, to seek necessary help.

This is why this year, on its 135th year of championing women, Avon will donate $1.35 million to NGOs around the world to help more women overcome abuse and help change lives.”

For more information and if you need support, visit: 

www.avonworldwide.com/supporting-women 

to access the NO MORE directory.