Working together to keep older people safe and warm this Winter

A life-changing partnership between Age UK, Age Cymru, Age Scotland and Britain’s gas network companies is being extended to help more older people.

The £1.7m partnership builds on the success of a previous nationwide initiative and has been co-designed by the organisations using insight and learning gathered from older people and frontline advisers. Its aim is to provide meaningful, practical and trusted support to older people across England, Scotland and Wales. 

Led by SGN and funded by the organisation as well as Cadent, Northern Gas Networks and Wales & West Utilities, the programme extends their existing partnerships for a further two years and will run until March 2028 to help even more older people stay safe, warm and independent at home.

Almost 118,000 older households across Britain have already received personalised energy support thanks to the partnership. Thousands more benefitted from online information, benefits checks and practical guidance to help them manage energy costs and stay safe at home.

The programme has also strengthened the skills and expertise of advice teams across the Age UK, Age Cymru and Age Scotland networks. The partnership has enabled the charities to support thousands of vulnerable households through immediate practical assistance, including providing heat packs, longer-term energy advice, safety information and support to manage energy bills. 

The enhanced knowledge developed through the programme continues to help advisers identify vulnerable customers and connect them with available support. 

In one case, a 90-year-old man living alone had received a free carbon monoxide alarm through an Age Scotland partnership programme. When the alarm began flashing and beeping, he was unsure what the warning meant or what he should do.

While speaking with the man, an adviser recognised he was struggling to understand the vital safety advice and may not have been able to take the necessary action independently.

Concerned for his safety, the adviser contacted SGN directly, and an engineer was at the man’s home within an hour. While the carbon monoxide detector itself was found to be faulty, the engineer also discovered a gas leak in the property, allowing the issue to be identified and resolved before it could cause serious harm.

Pippa Lock, Head of Corporate Partnerships and Philanthropy at Age UK, said: “Older people are particularly vulnerable to the impacts of fuel poverty, often spending more time at home and needing to use more energy to maintain their health and wellbeing.

“Through the renewed partnership, they will be able to access specialist support designed around their specific needs.”

Through the next phase of the partnership, older people will continue to receive support with energy-related concerns and be connected to specialist services where needed by the national Age UK, Age Scotland and Age Cymru advice lines.

It will also provide trusted, accessible information tailored specifically for older people, alongside a learning-led and nation-responsive approach that reflects local needs and challenges.

Margaret Hamilton, Community Partnership Manager at SGN, said: “The Gas Distribution Networks and Age UK, Age Cymru and Age Scotland charities are extending our commitment to working together to ensure older people can access trusted advice, practical support and potentially life-saving interventions, helping them live safely, confidently and independently in their own homes for longer.”

Edinburgh School Uniform Bank: Information for Families

The need for school uniform support doesn’t just happen at the start of the term—growth spurts, changes in circumstances, or unexpected hardships can happen at any time of the year. 💛

We want every family in Edinburgh to know that support is available, whether you need emergency help or a discreet option right inside your school.

Are you a family needing support?

Please see the information page for families on our website: https://edinburghuniform.org/information-for-families/

Are you a school or support professional?

Head to the following link to find out more about how our referral system works or how your school can partner with us: https://edinburghuniform.org/packs/

SP Energy Networks advises Edinburgh and Lothians customers how to prepare for potential power cuts this winter

Annual electricity network winter safety leaflet dropping through millions of doors 

SP Energy Networks is reminding its millions of customers how to prepare for potential power cuts as winter approaches.

With shorter days and stormier weather on the horizon as the seasons change, the electricity network operator is sending out winter advice leaflets to more than 3.5 million homes and businesses across central & southern Scotland, Cheshire, Merseyside, North & Mid Wales and North Shropshire.

The leaflet is designed to put key information and advice directly into the hands of customers so they are prepared in case the lights go out. It contains top tips for all customers as well as specialist information for those who may rely on medical equipment or be eligible to join the Priority Service Register and get extra support.

Kendal Morris, Customer Services Director at SP Energy Networks, said: “While power cuts don’t happen often, we know that winter brings in windier weather and seasonal storms that can affect our network and impact power supplies, so it’s vital we ensure our customers are prepared for what may come.

A few simple steps – as set out in our leaflet – really can make all the difference to help our customers stay safe and know where to get the support they need if the power goes out. Look out for your leaflet dropping through your door.

“It’s also vital customers ensure we have their correct and up-to-date contact details so we can keep in touch as needed and also have the right information if compensation becomes due under our Guaranteed Standards of Service, with payments then processed automatically, so make sure you let us know if you move house or change your phone number.”

The winter advice leaflets are being delivered in phases throughout October, with all customers set to receive theirs by the end of the month. 

SP Energy Networks top tips for preparing for potential power cuts are:

  1. Save the 105 power cut number in your phone or somewhere easy to find.
  2. Keep a torch and new batteries nearby.
  3. Charge your phone and any power packs.
  4. Have warm clothes or extra blankets ready.
  5. Fill a flask with hot water.
  6. Use a battery-powered radio for updates

The electricity network operator is also encouraging eligible customers who may need additional support in the event of a power cut to sign up for its free Priority Services Register. 

The service is available to anyone who would benefit from additional assistance including people who rely on medical equipment at home, customers aged 60 and over, households with children under five, people with long-term health needs, or anyone who feels they may need extra help.

Registered customers receive tailored support and proactive updates if there is a power cut in their area, as well as access to a dedicated 24/7 helpline. Further information on how to register is detailed in the customer leaflet or on the SP Energy Networks website.

For more information and guidance on how to prepare for a power cut, visit:

www.spenergynetworks.co.uk/powercut

Youth Recruitment and Support event at FetLor Youth Club

WEDNESDAY 30th SEPTEMBER 10am – 2pm

Recruitment opportunity for young people aged 16-24 at FetLor Youth Club next Wednesday, the 30th of September, in partnership with DWP.

If you would like to participate, please click and complete the link below:

https://www.eventbrite.com/…/18-24-year-old-youth…

ENQUIRE: Untangling ASL

Scottish advice service for additional support for learning

We want to empower young people to better understand their support needs, the rights related to support in school and where to get further infomation, advice and support.

In these free downloads, we signpost to Reach, Enquire’s website for children and young people, whilst two posters from our Know your Rights Series explain more about the right to support and the right to have views heard in decisions relating to support.

Find these posters – and more – in the ‘For Young People’ area of the Untangling ASL section of our website.

Download here:

https://enquire.org.uk/untangling-asl

#untanglingasl

#childrensrights

#UNCRC

#education

#supportforlearning

#learningsupport

#ASL

#additionalsupportneeds

#ASN

Call for careful disposal of batteries

Fire caused by lithium-ion batteries disposed of in general waste

The quick actions of Waste and Cleansing Operatives at the City of Edinburgh Council avoided a fire taking hold in a waste lorry at the end of last month.

Many of our tech and electronic devices, including vapes, contain lithium-ion batteries. When crushed these cause fires in our bin lorries and recycling centres.

The Operative spotted smouldering rubbish in general waste that had been collected from Polwarth area of the city. They immediately pulled the vehicle over safely and spilled the waste out on the street where The Scottish Fire and Rescue Service were able to extinguish it quickly.

The Council’s street cleansing team then disposed of the rubbish and the vehicle was taken to be checked over.

Transport and Environment Convener, Councillor Stephen Jenkinson said: “I’d like to thank these colleagues for their quick actions as well as the fire service for stopping an actual fire from taking hold.

“This incident is an example of why residents must be vigilant in making sure batteries are disposed of correctly, so this doesn’t happen again.

“We’ve had several other incidents like this in the past and it’s important we highlight the potentially dangerous consequences that incorrect disposal of batteries can have for residents, the environment, and our colleagues.”

You can find out how to dispose of and recycle vapes, batteries and cables by going to the city council’s website.

Community Dementia Day at The Craighall Centre

WEDNESDAY 26th AUGUST from 10am – 3.30pm

Anyone affected by dementia is welcome to attend a community dementia day on Wednesday, 26 August, 2026 at the Craighall Centre, 210 Ferry Rd, Edinburgh from 10am to 3.30pm.

There will be a range of healthcare professionals on hand to give advice and information, see our website for more info:

https://www.edinburghhsc.scot/dementia_day_2026/

People with dementia and their family or carers are welcome to attend the community dementia day event on Wednesday, 26 August, 2026.

Those with the condition, worried about their memory or waiting for a formal diagnosis, are welcome to attend at the Craighall Centre, 210 Ferry Rd, Edinburgh from 10am to 3.30pm.  

There will be a range of healthcare professionals on hand to give advice and information including Occupational Therapists, Physiotherapists, Speech and Language Therapists, Dieticians, Podiatrists and Music Therapists.

There will also be stalls from organisations, such as Alzheimer Scotland, VOCAL, Meeting Centres and Edinburgh Leisure.

The event will be held in the large hall in the Craighall Centre, at the opposite end of the building to the Memory Assessment and Treatment Service. It has a separate entrance which will be signposted.

  • There is limited parking at the centre, but free on-street parking is available nearby.
  • The number 14 and 21 buses stop outside the centre
  • Refreshments will be available
  • For more information phone Morna Russell on 0131 286 9620

Minister visits QMU as Clearing opens opportunities for prospective students

Queen Margaret University (QMU), Edinburgh welcomed Ben Macpherson MSP, the Scottish Government’s Minister for Innovation, Technology and Tertiary Education, to campus yesterday (7 August 2026) as he met staff supporting prospective students through the Clearing process. 

The Minister visited QMU’s dedicated Clearing operations room, where the University’s Admissions, Recruitment, Outreach and Widening Participation teams are helping applicants explore their study options and secure places on courses starting this September. 

While applications to study at QMU this year have been buoyant, the University is pleased to have places available on a number of courses through Clearing, all of which are open to and welcome Scottish applicants. 

Tertiary Education Minister, Ben Macpherson, said: “Missing a university offer doesn’t have to mean missing out on going to university.

“Clearing provides many opportunities for students across Scotland to find a course and university that’s right for them, and it’s been great to see Queen Margaret University’s dedicated team offering such personalised support to prospective students. 

“Our message to anyone still weighing up their options is this: search ucas.com and don’t hesitate to reach out to your school, UCAS, universities, Skills Development Scotland (SDS) or Qualifications Scotland if you need support. 

“We would also encourage anyone heading to university or college this autumn to look into having both doses of the MenB vaccine, as this is one of the highest-risk times for meningococcal disease.” 

During his visit, the Minister met members of the Clearing team to learn more about how they are supporting prospective students by phone and email during one of the busiest periods in the higher education calendar. 

In addition to personalised support from the Clearing team, QMU is offering dedicated campus tours for prospective Clearing applicants and an ‘Ask a Student’ service, giving applicants the opportunity to speak directly with current students about life at the University. 

Sir Paul Grice, Principal and Vice-Chancellor of QMU, said: “Clearing is an important opportunity for many students to find the right university and course for them, and we’re proud of the personalised support our teams provide throughout the process.

It was wonderful to welcome the Minister to campus and demonstrate how we’re helping prospective students explore the degree opportunities available at QMU, with all of our courses focused on preparing career-ready graduates. 

“We know that choosing where to study is a significant decision, and we’re committed to making that journey as straightforward and supportive as possible.” 

Prospective students can contact QMU’s friendly Clearing team by phone or email for advice on available courses and the application process.

They can also find information on available courses, campus tours, student stories and guidance on the Clearing process on the University’s Clearing webpages. 

Alongside highlighting the opportunities available through Clearing, the Minister used his visit to highlight the importance of eligible students taking up the free MenB vaccine ahead of starting university. 

Young people in Scotland, including S6 leavers born between March 2008 and February 2009 and under-25s entering higher or further education for the first time in 2026-27, are eligible for two free doses. 

As moving into shared accommodation can increase the risk of infection, students are encouraged to complete the course before the start of term where possible and to check NHS Inform for more information. 

A psychologist’s top tips for parents this results day

With results for Nationals, Highers, Advanced Highers and Skills for Work Awards being issued on Tuesday 4 August, Dr Marguerita Magennis, psychologist, parenting consultant and psychology tutor at FindTutors, shares her advice for helping young people feel supported, whatever the outcome.
Manage your own expectations before the day:

Results day can be emotionally charged for parents as well as young people. It is important for parents to recognise their own hopes, fears and expectations before the day arrives.

Children are highly attuned to the emotions of those around them and can quickly absorb parental anxiety, often feeling responsible for managing not only their own emotions but those of their parents too. Remaining calm and keeping the focus on unconditional support helps create an environment where children feel valued regardless of the outcome.

Regulate your own reaction before you respond

The first few moments after results are opened may be remembered long after the grades themselves. Before speaking, parents should take a moment to regulate their own emotional response. Young people instinctively look to trusted adults to judge how serious a situation is. Calm body language, a relaxed posture and a reassuring presence help communicate emotional safety, allowing the child to begin processing their disappointment without feeling they have also disappointed those they love.

Do not rush to reassure or solve the problem

When children experience disappointment, they first need their emotions to be acknowledged rather than redirected.

Well-intentioned reassurance or rushing into practical solutions can unintentionally minimise what feels like a significant loss to them.

From a psychological perspective, emotional validation helps regulate the nervous system and enables clearer thinking. Once a child feels understood, they are usually far better placed to consider solutions and future options.

Give them space while keeping the door open

Children and young people process disappointment differently. Some need to talk immediately, while others require time to make sense of their emotions before they feel ready to engage.

Respecting that need for space demonstrates trust rather than indifference. Parents can remain emotionally available without placing pressure on their child to talk before they are ready, recognising that conversations often happen once emotions have had time to settle.

Choose your words carefully

Parents should focus on acknowledging their child’s feelings, reassuring them that their worth extends far beyond academic performance, and reinforcing that disappointing results do not define their future.

Equally important is avoiding comments that minimise emotions, assign blame or compare them with siblings, friends or classmates. While these responses are often intended to motivate or reassure, they can increase feelings of shame and reinforce the belief that love or approval is conditional on achievement.

Wait until emotions have settled before discussing next steps

Immediately after receiving disappointing news, emotions often override logical thinking. Parents should allow time for those initial feelings to settle before introducing discussions about appeals, alternative pathways or future plans.

A child is usually ready when they begin asking questions, expressing curiosity about their options or engaging more openly in conversation. Allowing emotional processing before practical planning encourages more thoughtful decision-making.

Avoid comparing your child with others

Comparison can be deeply damaging because it shifts the focus away from individual strengths and reinforces the idea that success is measured against someone else’s achievements.

Every young person develops at their own pace, with different abilities, challenges and aspirations.

Supporting children to value their own progress rather than competing with others helps build resilience, confidence and a healthier sense of self-worth.

Put social media celebrations into perspective

Social media can magnify disappointment by presenting a carefully curated version of success. Young people may mistakenly believe that everyone else has achieved the outcomes they hoped for, when in reality they are only seeing selected moments.

Parents can help by encouraging perspective, reminding children that social media rarely reflects the full picture and reinforcing that their own journey does not need to mirror anyone else’s to be meaningful or successful.

Celebrate commitment, not just grades

When rewards become closely linked to grades, children may begin to associate love, approval or self-worth with achievement rather than effort and personal growth.

This can contribute to perfectionism, fear of failure and increased anxiety around future performance.

Where possible, celebrations should recognise the commitment, perseverance and resilience shown throughout the examination process rather than being determined solely by the final outcome.

Remember that results do not define a young person

As a psychologist, I would encourage parents to remember that results D=day is not simply about grades, it is about identity, self-esteem and hope for the future.

The way parents respond can have a lasting influence on how a young person interprets both success and disappointment.

Examination results may shape the next step in their journey, but they do not define their potential, their character or their value. Feeling accepted and supported, regardless of the outcome, is one of the greatest protective factors for a young person’s emotional wellbeing.

About Dr Marguerita Magennis

Dr Marguerita Magennis is a psychologist, parenting consultant, early years specialist and psychology tutor at FindTutors with more than 25 years’ experience working with children, families and educators.

She works with schools, preschools and parents to support children’s learning, emotional development and wellbeing, with a particular focus on neurodivergence and early childhood development. Professional profile is here.