Retail trade union Usdaw has today (18 March) launched shocking statistics from its annual survey of Scottish retail staff, showing that abuse and threats remain at high levels.
With shoplifting having more than doubled since the pandemic, the survey found that abuse, threats and assaults remain higher than pre-Covid levels in 2019.
Usdaw’s surveyof 1,062 Scottish retail staff found that in 2025:
· 76% were verbally abused.
· 50% were threatened.
· 11% were assaulted.
Voices from the frontline:
These are some of the comments retail workers from Scotland shared when responding to Usdaw’s survey:
· “Asked a barred customer to leave: when turned round, got punched in face. Been screamed at multiple times for following policy and doing my job correctly.”
· “Customer spat on me and verbally assaulted me when I refused a refund on an unwanted toilet seat, which had been opened and used.”
· “Homophobic abuse, pushing and physical abuse. I get shouted at frequently and treated like a lesser being. I was punched in the face by a customer.”
· “I have been threatened with stabbing, being assaulted and had many incidents of verbal abuse as the result of thieves and people who have been asked for ID.”
· “Abuse usually happens at self-scan tills. Not enough staff, faults with machines, incorrect reductions, labels not printed correctly. Customers blame the staff.”
· “Sexually touched when working on the shop floor. Customers lashing out when asked for ID. Physical and verbal abuse in and outside of work.”
Tony Doonan – Usdaw regional secretary for Scotland says:“It is difficult to read these testimonies from Scottish retail workers, but regrettably they are all too common, with nearly four in five retail workers suffering violence, threats or abuse.
“No-one should feel afraid to go to work. Retail workers provide an essential service and should be respected and have the protection of the law.
“Violence and abuse are not an acceptable part of the job and much more needs to be done to protect retail workers. We were delighted to have won the campaign for a protection of workers law in the Scottish Parliament, but that is the beginning – not the end.
“We have to ensure that the legislation is central to tackling a growing wave of retail crime, and Usdaw looks forward to working with Police Scotland and employers to make that happen.”
Following the Scottish Cup quarter final between Rangers and Celtic at Ibrox Stadium yesterday (Sunday, 8 March 2026), Chief Superintendent Kate Stephen said: “The behaviour of a number of supporters at the Scottish Cup quarter final between Rangers and Celtic at Ibrox today was shameful. It must be condemned by everyone involved in football and wider society.
“A number of arrests have already been made, and Police Scotland will now work with both clubs and the Scottish Football Association to carry out a robust investigation following the scenes on the pitch at the conclusion of the match.
“Officers and stewards were faced with extreme hostility and violence over a sustained period, with many individuals having armed themselves with items clearly intended to cause harm. Officers and members of the public have been injured in this despicable display and I want to express my thanks to all officers and staff deployed.
“The investigation will also include the actions of some supporters who entered the Broomloan Road stand without tickets before the match started, forcing delays in the security operation and the turnstiles to be closed for a period of time.
“I would also urge anyone with information about who was involved in disorder before, during or after the match to get in touch with Police Scotland on 101.”
The Scottish FA added:
“The Scottish FA condemns the behaviour from supporters entering the field of play following the Scottish Gas Scottish Cup Quarter-Final at Ibrox Stadium.
“An investigation will be carried out immediately in line with the Judicial Panel Protocol.”
A 20-year-old man has been convicted of the rape of a teenage girl in Edinburgh on Sunday, 25 May, 2025.
Aaron Strachan pled guilty at the High Court in Edinburgh yesterday (Thursday, 4 December). He is due to be sentenced at the same court on Tuesday, 13 January, 2026.
The incident happened in the early hours of the morning in the York Place area.
Strachan also pled guilty to an assault to severe injury which took place in the South Bridge area of Edinburgh on the same date, as well as an assault to severe injury and endangerment of life which took place in the High Riggs area of Edinburgh on Wednesday, 28 May, 2025.
Detective Inspector Gillian Wells, from Edinburgh’s Sex Offender Policing Unit, said: “This was a particularly harrowing attack which was carried out in the busy city centre area and had a profound effect on the young victim.
“The other assaults also demonstrate what a violent individual Strachan is, with no consideration of the consequences of his actions.
“I would like to thank local officers for their excellent work which ensured Strachan was quickly identified and arrested.
“Police Scotland remains committed to tackling sexual crimes and bringing those responsible to justice. I’d encourage anyone who has been a victim of such crimes to come forward and report it to us.
“We’ll thoroughly investigate and have specially trained officers and partner agencies to support you throughout.”
Chief Inspector Trisha Clark, Area Commander for Edinburgh City Centre, said: “We understand that crimes of this nature have a serious impact on the local community.We will continue to work closely with partners to address any such concerns in the area.”
Retail trade union Usdaw has launched shocking statistics from its UK-wide annual survey during this year’s Respect Week, which runs from 10-16 November.Usdaw members are raising awareness of the union’s year-round ‘Freedom from Fear’ campaign and talking to the public to promote a message of ‘respect for retail workers’.
Interim results from over 3,000 retail staff across the UK show that in the last twelve months (change from last year):
· 71% (-6) have experienced verbal abuse.
· 48% (-5) were threatened by a customer.
· 9% (-1) were assaulted.
Scottish voices from the frontline:
These are some of the comments Scottish retail workers shared when responding to Usdaw’s survey:
Central Scotland: “I got a knife pulled on me and was cut on the hand holding it away from him trying to stab me.” – “Sexual harassment, threats of violence for challenging theft and abusive behaviour, name calling.”
Glasgow: “Refused a customer alcohol because they were intoxicated – screamed abuse at me, told me I was a jobsworth.” – “Headbutted and pushed by customer.” – “Verbal abuse, called names, threatened to be hit etc.”
Highlands and Islands: “I have been spat on, called a faggot and loads of other names.” – “Pushed and threatened by shoplifter trying to steal spirits.” – “Customer shouting, throwing items and aggressive behaviour.”
Lothian: “Rude language, swearing, raised voices, intimidating behaviour.” – “Punched by an angry customer.” – “Customer threatened to cut us like fish. Every day, we have verbal abuse. Called names – cow, slag etc.” – “Told me to f**k off.”
Mid-Scotland and Fife: “Pushed, verbally harassed, customer gotten in my face.” – “Verbal abuse, cussing, homophobic and threats of harm.” – “Been swore at, sexual comments, followed to car.” – “Aggressive over being ID’d, stock thrown at me.”
North East Scotland: “Called an ignorant b*tch by a customer who was refused a refund.” – “Pushed by a customer in anger over prices.” – “Shouting, swearing, threatened with bottle person was stealing.”
South Scotland: “Coupons ripped up and thrown at me.” – “Hit by item of food. Threatened with a gun.” – “Customers swearing and threatening me when they have no receipt, can’t get a refund, have waited in the queue for too long.”
West Scotland: “Refused underage sale, tried to punch me.” – “Older man shouting at me at night to distract me so someone else could steal.” – “Called awful names, threatened to follow me after work.”
Tony Doonan – Usdaw regional secretary for Scotland says: “Retail workers deserve far more respect than they receive and these experiences from Scottish retail workers make very difficult reading.
“This year’s UK-wide annual survey interim results show a welcome, but slight, downturn in the level of incidents retail workers are experiencing while doing their jobs. However, it remains shocking that nearly three-quarters of those working in retail are regularly facing abuse from customers, with far too many experiencing threats and violence.
“Violence and abuse is not an acceptable part of the job and much more needs to be done to protect retail workers.
“We were delighted to have won the campaign for a protection of workers law in the Scottish Parliament, but that is the beginning – not the end. We have to ensure that the legislation is central to tackling a growing wave of retail crime, and Usdaw looks forward to working with Police Scotland to make that happen.
“This week, Usdaw activists will be campaigning in their workplaces and communities calling on the shopping public to ‘respect retail workers’ and ‘keep your cool’, particularly in the run-up to Christmas when the number of incidents increases as shops get busy and customers become frustrated.
“This is a hugely important issue for our members, and they are saying loud and clear that enough is enough.”
Ambulance staff subjected to violence and harassment on alcohol-related callouts, study finds
Stronger regulation of late-night alcohol sales and marketing likely to help
Scottish ambulance staff are frequently being subjected to violence, aggression and sexual harassment when they attend alcohol-related callouts, according to new research.
The first-of-its-kind study by the University of Stirlingreveals anxiety and frustration among ambulance staff and warns that alcohol-related ambulance callouts have knock-on effects on responses to other patients.
The authors of the study highlight the need for improved support options for patients with chronic alcohol problems, as well as stronger government regulation. Limiting the sale of alcohol after midnight to fewer premises, and introducing restrictions on alcohol marketing, would help reduce this demand for ambulances over time, they say.
The qualitative study, funded by the Chief Scientist Office, part of Scottish Government, is believed to be the first to give voice to ambulance staff on the challenges of dealing with emergency callouts linked to alcohol consumption.
Researchers interviewed 27 frontline ambulance clinicians across Scotland, including paramedics and paramedic technicians, as well as four senior Scottish Ambulance Service staff.
Interviewees reported unpredictable behaviour from intoxicated patients, with callouts taking place in difficult environments – bars, clubs and streets – where ambulance staff regularly experienced violence and harassment from patients and bystanders.
One male paramedic technician who took part in the study said: “The only times I’ve been physically threatened, if not assaulted, have always been drunk patients.
“I’ve been punched, I’ve been kicked, I’ve been bit(ten). I’ve been chased with knives due to drunk people.”
Sexual harassment was more commonly reported by female staff. One female paramedic technician said: “The thing is that you don’t know how [intoxicated patients] are going to turn, ‘cause one minute they can be nice and the next minute they can be…It’s almost like the flick of a switch and they can just turn so nasty.”
The frequency and repetitive nature of callouts – with the same patient often needing to be attended to multiple times – were seen as having a huge impact on the ambulance service, adding significantly to an already very heavy workload. This was the case all year round but exacerbated by certain events.
One female paramedic technician said: “I think when we are stretched to the limit, resources-wise, we are getting these calls through.
“We feel that they are having a massive impact on our staffing, our resources…sometimes we can go to two and three and four alcohol-related call-outs in a row. It gets to the stage where you’re thinking, oh no, not another one.”
She added: “We kind of dread the football matches and we think, oh no, where are they playing? Are they playing at home this day?
“Or we dread New Year, or we dread the Christmas season, where we’re having the office parties and you’re thinking, oh, here we go.”
Calls to patients with alcohol dependence were particularly time-consuming due to the complexities of these patients’ needs, commonly including mental ill-health – with ambulance staff reporting that they take a lot longer than other jobs.
One male paramedic explained: “You go to someone who’s got chest pain and is an alcoholic [sic] that could potentially go up to two hours, two and a half hours because it’s really hard to do the assessment, it just slows everything down.
“And you’ve got the ones that don’t want to travel, and they have to travel or they’re being awkward, or you end up with the police there as well.”
Dr Isabelle Uny, Research Fellow at the University of Stirling’s Institute for Social Marketing and Health (ISMH) and lead author of the paper, said: “Our findings show the extent to which alcohol consumption, both on social occasions and by people with alcohol dependence, adds to the pressure on ambulance services and staff.
“We found that ambulance staff displayed a deep duty of care to these patients, despite the frustrations, challenges and aggression, and often treated experience of violence or harassment as routine.”
One in six ambulance callouts in Scotland are alcohol-related, according to previous research by the University of Stirling.
The findings come as the Scottish Government considers further action to restrict alcohol marketing, which, if implemented, is likely to be helpful over time.
The UK government is currently seeking evidence on reforms to the alcohol licensing system in England and Wales that Stirling researchers say would have the opposite effect – further increasing the numbers of premises selling alcohol from an already record high and making it harder for local authorities to regulate late-night sales.
Professor Niamh Fitzgerald, the principal investigator on the study, and Director of ISMH, said “The latest UK government proposals to further liberalise the alcohol licensing system are likely to increase pressure on ambulance services in England and Wales – making alcohol even more easily available twenty-four seven, including from shops and via rapid delivery.
“These findings remind us that this would be bad news for efforts to reduce ambulance waiting times.
“We already know what measures work to reduce the harmful impacts of alcohol – restricting availability, increasing price, and reducing marketing – it is up to both local and national governments to decide to take those measures.”
Professor Sir Ian Gilmore, Chair of the Alcohol Health Alliance UK, said: “This research provides a stark reminder of the profound impact alcohol has on our emergency services – placing an avoidable strain on hospitals, paramedics, and other frontline staff, and diverting vital resources away from patients with other urgent medical needs.
“Current UK Government plans to make alcohol even more accessible are deeply concerning. These proposals risk exacerbating the pressures on emergency services and making it harder for frontline workers to do their jobs and protect the public.”
A Scottish Ambulance Service spokesperson said: “We recognise the impact of alcohol-related harm and addiction in Scotland, and we strongly condemn violence and aggression against our staff. It is not acceptable.
“These incidents can have a significant and lasting impact on our people, sometimes even leading them to leave the ambulance service.
“They have the right to carry out their work helping patients and saving lives without fear of assault or abuse, and we will work with Police Scotland to take action against perpetrators.”
Police have released images of a man they believe may be able to assist with their investigation into a serious assault in Edinburgh that took place on Clerk Street around 10.45pm on Tuesday, 12 August 2025.
The man in the image is described as white, around 30 to 40 years old and of slim build. He was wearing a white t-shirt with a collar and carrying a black Fox Racing rucksack on his back.
Detective Sergeant Mark Richmond said: “We would encourage this man, anyone who may recognise him, or anyone with information about this incident to get in touch.”
Anyone who can assist is asked to contact Police Scotland via 101, quoting incident number 4130 of 12 August 2025. Alternatively, you can contact Crimestoppers on 0800 555 111 where information can be given anonymously.
Six men convicted of serious and organised crime incidents in Edinburgh and Midlothian have been jailed.
Michael Heeps, Lee Ridgway, John Murray, Dale Bauld, Damien Mullen and Ryan McGovern, were previously convicted of numerous offences including attempted murder, wilful fire-raising and attempting to pervert the course of justice.
At the High Court in Glasgow, today – Friday, 15 August, 2025, Heeps was jailed for 23 years, Ridgeway for 22 years, Murray (pictured left) for 17 years, Bauld (pictured centre) for 17 years, Mullen for 14 Years and McGovern (pictured right) for eight years.
Detective Superintendent Paul Grainger said: “The use of violence is always completely unacceptable.
“Although these were all targeted attacks, those involved showed absolutely no regard for the communities affected.
“These incidents could have had much more serious consequences and this behaviour will not be tolerated.
“These sentences show Police Scotland’s commitment to the Serious and Organised Crime Taskforce’s national strategy.
“I want to make it clear to those intent on being involved in serious and organised crime that we will not give up and you will be brought to justice.
“I would again like to thank officers who worked on this investigation, as well as our partners in forensic services and the Crown Office and Procurator Fiscal services, for their work. I would also like to thank the public for their support throughout the investigation.”
The GHF-run food distributions in Gaza, Palestine, have become sites of “orchestrated killing and dehumanisation”, not humanitarian aid.
A new MSF report documents the horrors witnessed by MSF staff at two clinics that regularly received mass influxes of casualties following violence at sites run by the GHF.
MSF calls for the immediate dismantling of the GHF scheme and the restoration of the UN-coordinated aid delivery mechanism.
An analysis of Médecins Sans Frontières (MSF) medical data, patients’ testimonies, and first-hand medical witnessing at two MSF clinics in Gaza, Palestine, point to both targeted and indiscriminate violence by Israeli forces and private American contractors against starved Palestinians at food distribution sites run by the so-called Gaza Humanitarian Foundation (GHF).
MSF calls for the immediate dismantling of the GHF scheme; the restoration of the UN-coordinated aid delivery mechanism; and calls on governments, especially the United States, as well as private donors to suspend all financial and political support for the GHF, whose sites are essentially death traps.
A new MSF report, This is not aid. This is orchestrated killing, documents the horrors witnessed by MSF staff at two clinics that regularly received mass influxes of casualties following violence at sites run by the GHF, an Israeli-US proxy that has militarised food distribution.
Between 7 June and 24 July 2025, 1,380 casualties, including 28 dead, were received at MSF’s Al-Mawasi and Al-Attar clinics in southern Gaza, located near the GHF-run distribution sites.
During those seven weeks, our teams treated 71 children for gunshot wounds, 25 of whom were under the age of 15. Faced with no alternatives to find food, starved families frequently send teenage boys into this lethal environment, as they are often the only males in the household physically able to make the journey.
In May 2025, the genocide in Gaza, Palestine, took a further disturbing turn as Israeli authorities sought to dismantle the UN-led humanitarian response and replace it with a militarised food distribution scheme run by a previously unknown entity — the Gaza Humanitarian Foundation (GHF). All four distribution sites operated by the GHF are located in areas under full Israeli military control and “secured” by private American armed contractors.
MSF’s report ‘This is not aid. This is orchestrated killing’ draws on medical data, patient testimonies and first-hand medical witnessing to demonstrate that what has been branded as “aid distribution” is in fact a system of institutionalised starvation and dehumanisation.
MSF calls for an immediate cessation of the GHF distribution mechanism and urges states and private donors to refrain from funding what is essentially a death trap.
This is not aid. This is orchestrated killing.pdf — 2.63 MBDownload
MSF operates two primary healthcare centres in southern Gaza located in close proximity to the GHF distribution sites. Between 7 June and 24 July 2025, these health centres received 1,380 injured people, including 28 dead bodies from the GHF sites.
This represents only a fraction of the total number of people killed and injured at the distribution sites. MSF’s two health centres — due to their sheer proximity to the GHF sites — now place biweekly orders for body bags.
Over a seven-week period in June and July 2025, MSF staff treated 174 people for gunshot wounds originating from the GHF sites. The vast majority of those injured — 96 per cent — were young men. This reflects a grim survival strategy: families are sending the youngest and fittest to retrieve food.
The injured who arrive in our clinics are normally covered in sand and dust from time spent lying on the ground while taking cover from bullets.
A significant number of injured patients coming from the Khan Younis distribution centre (SDS3) had gunshot wounds to the lower limbs. The anatomical precision of these injuries strongly suggests intentional targeting of people within the distribution sites, rather than accidental or indiscriminate fire.
Of the 28 dead bodies received in our health centres, all but one were young men (aged 20–30 approximately) with gunshot wounds to the upper body.
Campaigners welcome government announcement to hold an Orgreave Inquiry
Since setting up in 2012 the Orgreave Truth and Justice Campaign (OTJC) have worked relentlessly to place on the political agenda the urgent need for an inquiry into the role of the police and government during the miners’ strike at the Orgreave coking plant on 18th June 1984 and why neither the police or government have ever been held to account.
An inquiry should give clear answers to:
– who was responsible for organising and ordering the deployment of multiple police forces, including mounted police armed with truncheons, shields and dogs, against striking miners?
– who and how was it decided that striking miners should be attacked and arrested at Orgreave and charged with riot and unlawful assembly, which carried heavy prison sentences?
– why has the police operational order for police deployments that day disappeared and other evidence been destroyed or embargoed until 2066 and 2071?
The revelations about the role of South Yorkshire Police (SYP) in the Hillsborough tragedy after the report of the Hillsborough Independent Panel in September 2012, the Inside Out television programme of October 2012 highlighting fabricated evidence by SYP against miners charged at Orgreave and the Independent Police Complaints Commission (IPCC) report of May 2015 indicating the need for a wider inquiry into policing at Orgreave, gave further impetus for why the OTJC rightly believed that the case for an inquiry was absolutely necessary.
The Conservative Government repeatedly refused to hold any kind of Orgreave inquiry.
Labour Home Secretary, Yvette Cooper has recently been exploring the key issues for an inquiry / investigation such as the scope and format to ensure it best meets the needs outlined by various stakeholders including the OTJC, the National Union of Mineworkers (NUM), lawyers and politicians.
We are pleased that the Home Secretary has now ordered that an independent inquiry with statutory powers will finally go ahead and we look forward to meeting with the Chair of that inquiry to discuss the draft terms of reference of the inquiry.
OTJC Secretary, Kate Flannery, said: “We have waited a long time for this day and this is really positive news. All these years of hard work by the OTJC and our many supporters has helped to influence this constructive announcement.
“We appreciate the Labour Party’s 9 year commitment to holding some kind of Orgreave inquiry. We now need to be satisfied that the inquiry is given the necessary powers to fully investigate all the aspects of the orchestrated policing at Orgreave, and have unrestricted access to all relevant information including government, police and media documents, photos and films”
Kevin Horne, miner arrested at Orgreave said: ““It is now over 41 years since a paramilitary style police operation was planned at Orgreave and it is important to remember that some of the miners attacked and arrested there are now dead and many others are old and ill.
“We need a quick and thorough inquiry with a tight timescale so that surviving miners can at last obtain the truth and justice they have been waiting for. Plenty of information exists and has already been obtained to give an inquiry a substantial head start”
Home Secretary, Yvette Cooper said: ““I pay tribute to the campaigners who never stopped in their search for truth and justice, and I look forward to continuing to work with them as we build an inquiry that gets the answers they and their communities deserve.”
Orgreave Justice campaigners say the The inquiry should:
have the power to require all the relevant information and evidence to be produced to it;
ensure those who have an interest in the inquiry must be able to fully participate in order to lend their experience, knowledge and understanding to the process;
be accessible and inclusive to allow people to provide oral contributions to the evidence gathering process.
This is an historic and momentous announcement, and the OTJC looks forward to the next stages and the inquiry commencing as soon as possible.
