Usdaw highlights the link with shop theft
Retail trade union Usdaw has launched shocking statistics from its UK-wide annual survey during this year’s Respect Week, which runs from 10-16 November. Usdaw members are raising awareness of the union’s year-round ‘Freedom from Fear’ campaign and talking to the public to promote a message of ‘respect for retail workers’.
Interim results from over 3,000 retail staff across the UK show that in the last twelve months (change from last year):
· 71% (-6) have experienced verbal abuse.
· 48% (-5) were threatened by a customer.
· 9% (-1) were assaulted.
Scottish voices from the frontline:
These are some of the comments Scottish retail workers shared when responding to Usdaw’s survey:
Central Scotland: “I got a knife pulled on me and was cut on the hand holding it away from him trying to stab me.” – “Sexual harassment, threats of violence for challenging theft and abusive behaviour, name calling.”
Glasgow: “Refused a customer alcohol because they were intoxicated – screamed abuse at me, told me I was a jobsworth.” – “Headbutted and pushed by customer.” – “Verbal abuse, called names, threatened to be hit etc.”
Highlands and Islands: “I have been spat on, called a faggot and loads of other names.” – “Pushed and threatened by shoplifter trying to steal spirits.” – “Customer shouting, throwing items and aggressive behaviour.”
Lothian: “Rude language, swearing, raised voices, intimidating behaviour.” – “Punched by an angry customer.” – “Customer threatened to cut us like fish. Every day, we have verbal abuse. Called names – cow, slag etc.” – “Told me to f**k off.”
Mid-Scotland and Fife: “Pushed, verbally harassed, customer gotten in my face.” – “Verbal abuse, cussing, homophobic and threats of harm.” – “Been swore at, sexual comments, followed to car.” – “Aggressive over being ID’d, stock thrown at me.”
North East Scotland: “Called an ignorant b*tch by a customer who was refused a refund.” – “Pushed by a customer in anger over prices.” – “Shouting, swearing, threatened with bottle person was stealing.”
South Scotland: “Coupons ripped up and thrown at me.” – “Hit by item of food. Threatened with a gun.” – “Customers swearing and threatening me when they have no receipt, can’t get a refund, have waited in the queue for too long.”
West Scotland: “Refused underage sale, tried to punch me.” – “Older man shouting at me at night to distract me so someone else could steal.” – “Called awful names, threatened to follow me after work.”
Tony Doonan – Usdaw regional secretary for Scotland says: “Retail workers deserve far more respect than they receive and these experiences from Scottish retail workers make very difficult reading.
“This year’s UK-wide annual survey interim results show a welcome, but slight, downturn in the level of incidents retail workers are experiencing while doing their jobs. However, it remains shocking that nearly three-quarters of those working in retail are regularly facing abuse from customers, with far too many experiencing threats and violence.
“Violence and abuse is not an acceptable part of the job and much more needs to be done to protect retail workers.
“We were delighted to have won the campaign for a protection of workers law in the Scottish Parliament, but that is the beginning – not the end. We have to ensure that the legislation is central to tackling a growing wave of retail crime, and Usdaw looks forward to working with Police Scotland to make that happen.
“This week, Usdaw activists will be campaigning in their workplaces and communities calling on the shopping public to ‘respect retail workers’ and ‘keep your cool’, particularly in the run-up to Christmas when the number of incidents increases as shops get busy and customers become frustrated.
“This is a hugely important issue for our members, and they are saying loud and clear that enough is enough.”
