Support Service details at your fingertips with NHSinform

As pandemic restrictions begin to ease people in Scotland are encouraged to join over 30,000 others who have already turned to Scotland’s Service Directory in 2021 as a convenient way to find support services for health and wellbeing at their fingertips.

Scotland’s Services Directory has been developed by NHS 24 in association with Macmillan Cancer Support and health and care charity The Alliance.  The online directory offers contact details for local, quality-assured, health and care services across all regions in Scotland. Every Health and Social Care Partnership has a number of services listed.

Scotland’s Service Directory is available on NHSinform.scot providing  easy access on a wide range of health and wellbeing groups and services, including how to stay active, cancer services, dementia support, social activities for mental health, and money advice. NHS services are also listed.

A national campaign promoting the Directory will run over summer.

See Luke Jerram’s In Memoriam at The Botanic Gardens

Presented as part of this year’s Edinburgh Science Festival, Luke Jerram’s In Memoriam is a touring art work displayed at the Royal Botanic Garden, marking its first visit to Scotland.

The installation is a temporary memorial for the public to visit and remember all those we have lost from the COVID-19 pandemic. 

In Memoriam is also made in tribute to all the NHS health and care workers who have been risking their lives during the crisis. Referencing those people who have been in hospital and care homes during this crisis, the flags are created from NHS bed sheets and arranged in the form of a medical logo.

Luke Jerram is a world-renowned artist whose multidisciplinary practice involves the creation of sculptures, installations and live arts projects. Luke is now known globally for his innovative large-scale public artworks, including the famous Museum of Moon, experienced by more than 10 million people worldwide. 

Luke Jerram said: “It’s amazing to be part of the Edinburgh Science Festival and to present my artwork In Memoriam in Scotland for the first time, in the beautiful surroundings of the Royal Botanic Garden Edinburgh.

“I hope it will allow the space and time for reflection to those who need it.”

Amanda Tyndall, Festival Director said: “We have long been committed to the merging of science and the arts to provide the public with meaningful interactions with the science so central to all our lives.

“Luke’s work is a wonderful example of the power this can have and is a moving and fitting tribute to those we have lost and to the exceptional people that have helped us through such challenging times.”

Focusing on climate crisis, global pandemic of Covid-19 and celebrating women in STEM, the 33rd Edinburgh Science Festival is currently underway with a theme of One World: Science Connects Us.

Featuring over 220 in-person exhibitions, installations and a wide range of walks, tours and trails, the Festival is a perfect opportunity for people to safely get a live science experience this summer.

Its ambitious digital programme of talks, workshops and downloadable resources for people of all ages means that this year’s Festival truly connects sci-curious people around the globe.

Alongside Luke Jerram’s In Memoriam, some of the other outdoor and in-person exhibitions and walks on offer include Pale Blue Dot at the National Museum of Scotland, delving deep into all things marine, celebrating some of UK’s greatest engineering innovations – This is Engineering…As You’ve Never Seen It Before on The Mound, Women in STEM Street Art Trail, highlighting the achievements of 9 remarkable scientists through large-scale graffiti portraits displayed around Edinburgh or Oscillation in Light and Sound, an interactive exploration of light and sound using giant crystals scattered around St Andrew Square.

To browse the full programme of in-person events, walks and exhibitions in and around Edinburgh, visit www.sciencefestival.co.uk.

Edinburgh care provider logs on to virtual viewing trend

TWO Edinburgh care homes have invested in new technology to offer potential residents and their families virtual viewings from the comfort of their own homes.

Mansfield Care has produced virtual tour videos for seven of its 11 care homes across Scotland, including Belleville Lodge and Craighall House in the capital, showcasing both the interior and exterior of each to give an accurate representation of the building.

The care provider hopes the videos will allow potential residents or family members looking on their behalf to get a feel for the services without leaving their home, whilst reducing the number of people entering the premise.

Mansfield Care’s founder, Andrew Hume, said: “It is important for us to continue to adapt and innovate our processes and services as the care industry becomes more digital.

“On top of this, virtual viewings are a way to keep our current staff and residents safe, whilst making the process easier for those looking to make the move to one of our homes.

“Virtual viewings will allow potential residents to see the apartment almost in person from the comfort of their own home for convenience, safety and to enable people who cannot travel easily to conduct a viewing.”

Personalised virtual viewings can be arranged for those interested in moving into a care home with one of Mansfield Care’s staff on hand to answer questions, and provide more information about the home and its care services. 

Mansfield Care specialise in small, friendly residential care homes in Edinburgh, Borders and west of Scotland; each designed to an exceptional standard with state-of-the-art facilities.

The Mansfield Care ethos is inspired by the kind of care we would wish for ourselves in later life – supportive, friendly, bright, positive, empathetic, respectful and homely.

Three in five people have received a scam delivery text in the last year, Which? finds

Three in five people have received fake delivery company texts over the last year as fraudsters exploit the pandemic, according to new research from Which?.

Text scams have boomed as Covid confined millions of people to their homes and consumers became increasingly reliant on deliveries, with fraudsters posing as couriers and delivery companies and attempting to trick people into handing over their bank details via text.

A Which? survey of over 2,000 people in May revealed that three in five people (61%) had received a fake delivery company text in the past year.

Of those who received the scam text messages claiming to be from a delivery company, four in five (79%) said they realised it was fake straight away but 3 per cent said they lost money to the scam.

For those caught out, the financial and emotional impact can be devastating.

Which? also conducted its own experiment, setting up four new SIM cards on the UK’s big four network providers – EE, O2, Three and Vodafone. The numbers were never shared with anyone but two out of the four received at least one scam text message in just a two-week period.

Scammers use computers to generate combinations of numbers and send messages in bulk using ‘SIM farms’ – devices that operate several SIM cards at a time. The equipment and software is available online, and anyone can pick up cheap pay-as-you-go SIMs with unlimited free texts.

Numbers are often masked or ‘spoofed’ to avoid detection – so your phone might say you have received a text from a delivery company, when it’s actually a scammer.

The scam most often reported to Which? in the past three months has been fake text messages – also known as ‘smishing’ (SMS phishing) – pretending to be from Royal Mail. Of those surveyed who said they received one or more scam texts, seven in ten (70%) received the Royal Mail scam text.

The message usually requests a small payment for a parcel to be delivered, with a link to a copycat Royal Mail website, and victims who fell for it told us they were then called by scammers to try to trick them into sending large sums of money.

DHL, DPD and Hermes were the other most commonly impersonated companies in our survey. Of those who received a scam text message claiming to be from a delivery company, roughly one in three said the scam text pretended to be from DHL, DPD or Hermes (32% for DHL and DPD and 31% for Hermes).

One in eight scam texts (12%) impersonated  UPS over text.

Text messages claiming to be from couriers can also spread harmful malware. Spyware known as FluBot has been circulating through a message claiming to be from the delivery service DHL, which once downloaded could access sensitive information on your device.

Although companies being impersonated have no legal responsibility to deal with these scams, Which? believes they could find better ways to communicate with customers using text messages and do more to help raise awareness of scams.

Companies can register a recognisable sender ID to protect it against spoofing – although some spoofed messages can still slip through due to limitations of these protections and other weaknesses in SMS processes. Consumers would be better protected if it became standard practice for certain types of companies, such as banks, not to include links or payment requests in text messages – although this may not be possible in all cases.

While the telecoms industry is taking steps to address the explosion in text scams, there are clearly limits to how effective existing prevention measures are, as consumers continue to receive regular scam texts. The telecoms sector should continue to work to find solutions to protect consumers against scam texts.

Companies likely to be impersonated by scammers must be careful how they use SMS, and communicate clearly to their customers how and in what circumstances they will use SMS.

Consumers can sign up to Which?’s scam alert service in order to familiarise themselves with some of the latest tactics used by fraudsters.

The consumer champion has also launched a Scam Sharer tool to help it gather evidence in its work to protect consumers from fraud. More than 5,000 scams have been shared with Which? via the Scam Sharer tool since it went live on 17 March 2021.

Adam French, Which? Consumer Rights Expert, said: “Our research shows how fraudsters have bombarded Britain with scam delivery texts on an industrial scale as they try to exploit the unprecedented conditions of the pandemic.

“Couriers and the telecoms industry must take further steps to protect consumers, by making it harder for fraudsters to exploit systemic weaknesses to reach potential victims, and by making people more aware of how to spot such scams.

“In the meantime, people can sign up to Which?’s scam alert service to keep themselves, their friends and family informed about the latest tactics used by fraudsters.”

What to do if you fall victim to a text scam 

Report the scam text by forwarding it to your network provider on 7726.

If you have fallen victim to a text scam, you should contact your bank to ensure the scammer cannot take any more money from your account and ask to be reimbursed.

Many banks have promised to reimburse blameless victims of this kind of fraud by signing up to the voluntary authorised payments code. However, banks might challenge customers if they think the customer didn’t take precautions.

If consumers don’t have any luck getting their money back from their bank, the last resort would be to complain to the Financial Ombudsman.

Link to Which?’s scam alert service: https://campaigns.which.co.uk/scam-alert-service/

Link to Which?’s Scam Sharer tool: https://act.which.co.uk/scam-sharer

Pensioners prove you are never too old to dance

A MULTICULTURAL care team in Edinburgh has had residents lining up to participate in traditional activities from nations around the world.

Pensioners at Cramond Residence, which is situated to the north of the city, have been enjoying country line dancing lessons with North American staff members.

Staff have been using their heritage and traditional activities from home as a way of enabling residents to experience a variety of new hobbies and cultures from the comfort of their own home – a favourite of which has become dancing.

Lisa Sohn, Lead Lifestyle Coordinator at the 74-bedroom plush home, said: “Residents and staff are always keen to develop a close relationship and learn new things about each other.

“That’s why lots of our staff members have volunteered to host a day full of activities dedicated to their home countries, which means everyone can learn more about that country and its food and traditions.

“All of the activities we put on encourage social interaction, so all of these different experiences give residents time to reminisce and chat about their own travel experiences, while also learning about each other and staff.

“The line dancing afternoon was a huge hit with lots of our residents, who are now very keen for us to add it as a permanent activity to our monthly planner!”

Previous months have included a presentation about India and samples of food by Vinay Naik and Sai Chand A Pinnoju, food service assistants at Cramond Residence. Other cultural events have included Spanish, Italian & German language classes accompanied by traditional foods from these countries, most recently, a pizza making masterclasses.

During lockdown, Lifestyle Coordinators led activities from The Residence Cinema, connecting via video with residents in their own private lounge or in their bedrooms via smart TVs to enable two-way communications.

Cramond Residence provides a combination of luxury accommodation and the highest quality of care, with all residents enjoying a wide range of amenities and activities, delicious food and a tailored care programme.

The home offers residents an abundance of different amenities, including beautiful gardens, a library, a hair salon, a private fine-dining space, physiotherapy room and cinema, which also doubles as a large, multi-purpose space for a host of social events.

Places in the care home start from £1850 a week. To find out more, call 0131 341 4037 or visit https://cramondresidence.co.uk/

Charity life-saver David stops off in Edinburgh

On Saturday 26th June, David Sullivan, 58, stopped off at Edinburgh Castle to train local people how to perform life-saving CPR, before continuing his mammoth charity challenge, The World’s Longest Golf Hole. 

The journey began at John O’Groats on 11th June and is set to be completed around 22nd August at Land’s End.

David, a former armed forces skiing and mountain craft trainer from Surrey, is walking the 1,000 miles and making an estimated 250,000 golf shots, to raise money for the British Heart Foundation and to raise awareness of the importance of learning how to perform CPR.

In his challenge, David hopes to raise £60k to help place life-saving defibrillators into villages, towns and cities up and down the country.

David’s passion for teaching people CPR came about when he was faced with a life-or-death situation. When a young man experienced a cardiac arrest in front of him, David luckily knew what to do. He gave CPR for 17 minutes until the man could be treated with a defibrillator.

“It was thanks to my training, and a defibrillator being nearby, that I was able to help save the man, who luckily made a full recovery,” says David.

“When something like that happens right in front of you, it makes you realise how precious life is and how important it is to know what to do in that kind of emergency. It was an experience which profoundly affected me, and now it’s my mission to create an army of life savers all over the country.”

American Golf are kindly sponsoring David on this adventure. Gary Favell, CEO of American Golf said: “When we heard about the incredible challenge David had set himself, we immediately wanted to lend American Golf’s support.  

“David has found a way to harness his golfing prowess not only to highlight the importance of knowing CPR through his own personal experience, but to train people along his journey whilst raising funds for the British Heart Foundation – he is a true inspiration.

“American Golf champions inclusivity at every level, and we stand behind every player on their golfing journey – David’s is no exception, and we wish him every success on his mission.”

Donations can be made by visiting www.justgiving.com/crowdfunding/david-sullivan-77.

Companies wishing to get involved in helping to fund a defibrillator in their region should visit www.creatinglifesavers.com.

£1 million to support safe return of Edinburgh’s Festivals

COVID-19 funding to aid cultural recovery

Producers and venues have been awarded £1 million to support the safe return of live events at this year’s Edinburgh International Festival and Edinburgh Fringe.

The Scottish Government funding will help to create outdoor performance spaces and mitigate the additional costs faced by producers due to the pandemic.

It has been distributed between the Edinburgh International Festival and nine Fringe producers alongside a further £300,000 from City of Edinburgh Council.

Culture Secretary Angus Robertson said: “Edinburgh’s festivals are a highlight on the international cultural calendar and were sorely missed last summer. I am determined to do everything within my power to support the return of these globally significant events and the benefits they bring to Scotland in terms of tourism and trade.

“Although this is an important step towards normality, the huge impact of the pandemic is still widely felt across our festival and events sector as well as our cultural sector more widely.

“Recovery will take time, but this additional funding from the Scottish Government and Edinburgh City Council for a number of established Fringe producers and the Edinburgh International Festival will help organisers respond to some of the ongoing challenges they face.

“This is the latest in a wide-ranging package of support the Scottish Government has made available since the start of the pandemic across all of Edinburgh’s Festivals which now totals approximately £6.5 million.”

Councillor Donald Wilson, City of Edinburgh Council Culture and Communities Convener, said: “Last year we pledged to continue our support for Edinburgh’s culture and events sectors, in particular through our funding programmes which have contributed to the retention and, as far as possible, stability of the sector.

“The resourcefulness and resilience displayed throughout the crisis to date by this sector has been amazing and through this additional funding we aim to further support their 2021 offering. The value to this city’s economy and the wellbeing of our citizens cannot be underestimated.”

Executive Director of Edinburgh International Festival Francesca Hegyi said: “This support is hugely appreciated in a year when the International Festival is pioneering the return to live performance in Scotland following the pandemic, which requires careful planning and places safety as a top priority.

“Three outdoor venues are core to those safety measures and this funding will go directly towards the costs of those pavilions which we hope will lift the spirits of a country ready to embrace culture and live performance.”

Oh behalf of Gilded Balloon, ZOO, Traverse Theatre and Dance Base, Katy Koren said: “We are delighted to have been awarded funding to create a new festival hub celebrating the best of the Edinburgh Fringe and supporting local artists.

“After a fallow year for the Edinburgh Festivals in 2020, we are determined to bring safe events and performances back to the city centre this August in a unique new collaboration.

“We are all very grateful for the support of the Scottish Government, City of Edinburgh Council and EventScotland – this project would not have been possible without them.”

The Scottish Government’s flagship events programme is supporting the return of internationally significant events. Previous flagship events include EURO 2020 and the British & Irish Lions v Japan test match for the 1888 Cup.

Funding proposals from Fringe producers were reviewed by the Scottish Government, EventScotland and City of Edinburgh Council.

Funding awarded:

Operator (s)Funding awarded
EIF£300,000
Gilded Balloon, Zoo, Traverse Theatre, Dancebase£230,696
Pleasance£169,619
Summerhall£166,780
Space UK£106,681
Assembly£162,962
Underbelly£162,962

The Scottish Government has also provided:

  • £2 million to be invested in Edinburgh and Glasgow’s major arts festivals in 2021/22 through the continuation of the EXPO fund
  • £1 million in 2021/22 through the Edinburgh Festivals Platform for Creative Excellence Programme
  • a £1 million interest-free loan to the Edinburgh Festival Fringe Society, as well as a further £81,000 grant, to ensure their resilience and develop their digital and ticketing platforms
  • funding for individual festival companies and producers through Scottish Government relief funds.

Big Noise in Wester Hailes!

Sistema Scotland has announced that a new Big Noise programme will begin in Wester Hailes, Edinburgh in spring 2022. The project will work in partnership with City of Edinburgh Council and with Clovenstone, Canal View and Sighthill Primary and Nursery Schools.

Big Noise Wester Hailes will work initially with all children in Primary 1 and 2. Over the course of its first year, the programme will expand to reach all nursery to Primary 3 age children, approximately 400 participants in total across the community.

Big Noise will grow year on year, retaining the involvement of the children as they age, and introducing the next generations of nursery and Primary 1 children. It will ultimately work with babies through to school-leavers in Wester Hailes, as well as offering opportunities to stay involved in the programme as adults. 

Big Noise is a high-quality music education and social change programme, where the symphony orchestra becomes a community which supports children and young people to gain vital life skills such as confidence, resilience, creativity and aspiration.

Through music and nurturing relationships, from infancy to adulthood, Big Noise supports participants’ wellbeing and helps them reach their full potential.

The programme also aims to strengthen the amazing communities where it is based; developing relationships with participants and their families based on mutual respect, trust and a commitment to work together and tackle inequalities for the long term.

While there are currently four Big Noise programmes, operating in Raploch (Stirling), Govanhill (Glasgow), Torry (Aberdeen) and Douglas (Dundee), this will be the first Big Noise programme to be based in Scotland’s capital city.

Independent evaluation of the Big Noise model by the Glasgow Centre for Population Health has shown that taking part in Big Noise helps children to improve their concentration and language skills, enhance their problem solving and decision making, increase their self-esteem and develop strong friendships and support networks.

Benny Higgins, Chairman of Sistema Scotland, said: “Sistema Scotland believes that all children and young people have great skills, talents and potential. We also know that many of Scotland’s communities face long-standing inequalities and challenges that make it extremely difficult for children to achieve their hopes, ambitions and dreams.

“The impact of Covid-19 has greatly exacerbated these inequalities. Now more than ever, we must think and act creatively to ensure Scotland’s children are given the opportunities and support that they deserve.

“Our charity is committed to ensuring that more children and communities across Scotland are able to take part in Big Noise and I am delighted that Wester Hailes will be the home of the next Big Noise programme.”

Councillor Ian Perry, Education, Children and Families Convener for City of Edinburgh Council, said: “I am extremely pleased to welcome Sistema Scotland to Edinburgh.

“I very much look forward to seeing the Big Noise programme in action, working with and supporting children, young people and families within the Wester Hailes community.”

Nicole Killean OBE, Chief Executive of Sistema Scotland, said: “We are greatly looking forward to starting a new Big Noise programme in Wester Hailes which will work in partnership with children, young people, families, schools and the community for many years to come.

” We also hope to work alongside local charities and community groups to bring additional support and value to Wester Hailes.”

Sam Laidlaw, mother of three from Wester Hailes, said: “Big Noise coming to Wester Hailes is such a great opportunity. Taking part in Big Noise will help the children grow their confidence.

“I’m excited to see the joy in the children’s faces as they explore music and movement. They will also come away from the programme with the ability to play a musical instrument by the time they leave high school which is great.

“I think Big Noise will help bring the community together and bring people together from different areas of Wester Hailes. I think it will bring a sense of pride to the community.”

Nicola Benedetti CBE, internationally-renowned violinist and official Big Sister to the participants of Big Noise, said: “Sistema Scotland’s consistent dedication to quality and expansion is an inspiration to all of us and I am so excited that they are finally in Edinburgh with this new Big Noise programme at Wester Hailes.”