Tag: benefits

Scots with disabilities & health conditions urged to apply for £5,740 from tomorrow

Scots with disabilities and health conditions are being urged to check if they’re eligible for financial support worth up to £5,740 a year. The advice comes from the UK’s largest community of unpaid carers ahead of the benefit being made available across Scotland next week.

Pension Age Disability Payment – a benefit aimed at helping disabled people above retirement age cover care costs –  is replacing Attendance Allowance in Scotland, with applications opening nationwide tomorrow – Tuesday 22nd April.

Pension Age Disability Payment rates also increased this month, but Scots are at risk of missing out.

Whilst those already claiming Attendance Allowance will automatically be transferred to the new support, an estimated 1 million people are missing out on the outgoing benefit. This puts Scots amongst this group at risk of losing out on Pension Age Disability Payment, too. 

The care experts at Mobilise aim to raise awareness of the disability benefit and the difference it could make for Scots missing out, if they check they are eligible and apply. 

What is the Pension Age Disability Payment?

Almost half (45%) of people above retirement age in the UK have some form of disability. Pension Age Disability Payment aims to help these individuals cover the cost of care.

The monthly payment is split into two rates, depending on the level of care which is required. Both rates increased on 7th April:

  • The lower rate (for those who require either day or night care) increased from £72.65 to £73.90 a week – £3,842.80 a year, in total
  • The higher rate (for those who require both day and night care, and those who are terminally ill) increased from £108.55 to £110.40 a week – £5,740.80 a year, in total

Who is eligible for Pension Age Disability Payment? 

To be eligible for Pension Age Disability Payments, you must meet certain criteria, including:

  • Be of state pension age (66) or over
  • Have a disability or health condition (you can still apply if you’re waiting for, or do not have, a diagnosis)
  • Have required care for at least six months (you can also apply before this point, as payments will begin six months from when successful applicants’ care needs started)

If you live in a care home and your care is funded by the local authority, you are unlikely to be eligible. However, if your care is privately funded, you may still apply. 

How to apply for Pension Age Disability Payment

From 22nd April, anyone who believes they are eligible for Pension Age Disability Payment can apply – either online using myaccount or via the post. Postal applications can be started by calling Social Security Scotland on 0800 182 2222. There is a separate fast-track application process for those who are terminally ill.

If you already receive Attendance Allowance you do not need to apply as you will automatically be moved to Pension Age Disability Payments.

There are two parts to the application form. You will need certain information to hand to complete each part and must submit these within 2 weeks and 8 weeks respectively, or contact Social Security Scotland if you need more time.

Details about the information required is available here. A loved one or carer can also help you complete the application form.

What support is available for carers?

It’s not just people that need care who are eligible for support. If you look after a loved one, you could also be entitled to help from the Government.

Carer Support Payment is the main benefit available to carers living in Scotland, and comes in the form of monthly payments. As with Pension Age Disability Payments, the rate increased this month. From April, Carer Support Payments are rising from £81.90 to £83.30 a week – £4331.60 a year, in total.

To be eligible for Carer Support Payment, you must meet a number of requirements. You can check if you’re eligible using Mobilise’s free claim checker tool. If you’re entitled to Carer Support Payment, you can apply online, by phone, by post, or in-person. See the Scottish Government’s website for full details.

For more guidance on the financial support available to people with care needs and unpaid carers, care experts are on hand to help via the Mobilise website.

Scots with disabilities & health conditions urged to apply for £5,740

Scots with disabilities and health conditions are being urged to check if they’re eligible for financial support worth up to £5,740 a year. The advice comes from the UK’s largest community of unpaid carers ahead of the benefit being made available across Scotland next week.

Pension Age Disability Payment – a benefit aimed at helping disabled people above retirement age cover care costs –  is replacing Attendance Allowance in Scotland, with applications opening nationwide from 22nd April. Pension Age Disability Payment rates also increased this month. Yet Scots are at risk of missing out.

Whilst those already claiming Attendance Allowance will automatically be transferred to the new support, an estimated 1 million people are missing out on the outgoing benefit. This puts Scots amongst this group at risk of losing out on Pension Age Disability Payment, too. 

The care experts at Mobilise aim to raise awareness of the disability benefit and the difference it could make for Scots missing out, if they check they are eligible and apply. 

What is the Pension Age Disability Payment?

Almost half (45%) of people above retirement age in the UK have some form of disability. Pension Age Disability Payment aims to help these individuals cover the cost of care.

The monthly payment is split into two rates, depending on the level of care which is required. Both rates increased on 7th April:

  • The lower rate (for those who require either day or night care) increased from £72.65 to £73.90 a week – £3,842.80 a year, in total
  • The higher rate (for those who require both day and night care, and those who are terminally ill) increased from £108.55 to £110.40 a week – £5,740.80 a year, in total

Who is eligible for Pension Age Disability Payment? 

To be eligible for Pension Age Disability Payments, you must meet certain criteria, including:

  • Be of state pension age (66) or over
  • Have a disability or health condition (you can still apply if you’re waiting for, or do not have, a diagnosis)
  • Have required care for at least six months (you can also apply before this point, as payments will begin six months from when successful applicants’ care needs started)

If you live in a care home and your care is funded by the local authority, you are unlikely to be eligible. However, if your care is privately funded, you may still apply. 

How to apply for Pension Age Disability Payment

From 22nd April, anyone who believes they are eligible for Pension Age Disability Payment can apply – either online using myaccount or via the post. Postal applications can be started by calling Social Security Scotland on 0800 182 2222. There is a separate fast-track application process for those who are terminally ill.

If you already receive Attendance Allowance you do not need to apply as you will automatically be moved to Pension Age Disability Payments.

There are two parts to the application form. You will need certain information to hand to complete each part and must submit these within 2 weeks and 8 weeks respectively, or contact Social Security Scotland if you need more time. Details about the information required is available here. A loved one or carer can also help you complete the application form.

What support is available for carers?

It’s not just people that need care who are eligible for support. If you look after a loved one, you could also be entitled to help from the Government.

Carer Support Payment is the main benefit available to carers living in Scotland, and comes in the form of monthly payments. As with Pension Age Disability Payments, the rate increased this month. From April, Carer Support Payments are rising from £81.90 to £83.30 a week – £4331.60 a year, in total.

To be eligible for Carer Support Payment, you must meet a number of requirements. You can check if you’re eligible using Mobilise’s free claim checker tool. If you’re entitled to Carer Support Payment, you can apply online, by phone, by post, or in-person. See the Scottish Government’s website for full details.

For more guidance on the financial support available to people with care needs and unpaid carers, care experts are on hand to help via the Mobilise website.

Government to ‘listen, learn and deliver’ as consultation on welfare reforms begins

Welfare reforms must be shaped by and for disabled people, the Minister for Social Security and Disability Sir Stephen Timms said today [Monday 7th April], as the official consultation on the government’s proposals begins.

  • Publication of all accessible versions set to trigger the start of official consultation into welfare reforms announced by Work and Pensions Secretary.
  • Disabled people and those with health conditions are encouraged to have their say so their views are at the heart of the new system.
  • Reforms will fix the broken welfare system by giving people genuine support to unlock work and boost living standards as part of the government’s Plan for Change.

Welfare reforms must be shaped by and for disabled people, the Minister for Social Security and Disability Sir Stephen Timms said today [Monday 07 April], as the official consultation on the Government’s proposals begins.

It comes as the government commits to the establishment of ‘collaboration committees’ to further develop the reforms, bringing together groups of people for specific work areas to provide discussion, challenge, and make recommendations. 

Announced on Tuesday 18 March, the proposed reforms will ensure that sick and disabled people have the same opportunities to work as anyone else, and will unlock work, boost living standards, and help grow the economy as part of the government’s Plan for Change.

They will also seek to overhaul the broken benefits system so it supports those who need it, while helping those who can work into jobs and delivering fairness to the taxpayer. 

The Minister for Social Security and Disability is urging those likely to be affected by the changes – either individually or through disability charities and organisations – to have their say through the consultation, ensuring their views help shape the proposed changes.

Minister for Social Security and Disability Sir Stephen Timms said: “We inherited a broken welfare system, which incentivises ill-health, locks people out of work and isn’t fit for a future in which so many of us will face long-term health conditions.

“We want a system that genuinely works for disabled people and those with health conditions, as well as the country and the economy, and we want to hear their views and voices at the heart of the new system. 

“I encourage people to engage so they can have their say as we listen, learn and deliver support which will help millions into work, put welfare spending on a more sustainable path, and unlock growth as part of our Plan for Change.”

The 12-week consultation on reforms to health and disability support officially launches today with publication of all accessible versions of the Pathways to Work Green Paper. 

The proposed reforms aim to support people into work, protect people who can never work and put the welfare system on a sustainable footing so that it can continue to support those in need now and into the future. One in three of us faces a long-term health condition, so we all need a system that can support us to stay in work or get back into work.

The measures are the latest step in the government’s drive to build a modern welfare system that helps people get jobs rather than creating unnecessary barriers, with ministers’ proposed plans set to:

  • Provide more tailored employment support for those who can work, breaking down barriers to opportunity.
  • Simplify the system and reduce unnecessary assessments, cutting bureaucracy and making it easier to navigate.
  • Improve the way financial support is assessed and delivered, ensuring it reaches those who need it most and that people using the system have a better experience and are treated with dignity and respect.
  • Build a more flexible approach that recognises the diverse needs of disabled people and those with long-term health conditions.

Without changes, it is forecast that the system could cost as much as £70 billion a year by the end of the decade and risk not being there for people when they need it in future.

Issues open for consultation include:

  • Supporting people to thrive with the new support offer.
  • Supporting employers and making work more accessible.
  • Reforming the structure of the health and disability benefits system.

These are part of the wider reforms that also include reintroducing reassessments for people on incapacity benefits who have the capability to work to ensure they have the right support and aren’t indefinitely written off, targeting Personal Independence Payments for those with higher needs, and rebalancing payment levels in Universal Credit.

New rise in Carer Support Payment in Scotland earnings limit will increase financial security for carers on a low income

  • The earnings limit to be eligible to claim Carer Support Payment will go up from £151 per week to £196 per week in April.
  • Carers Support Payment, which remains the lowest benefit of its kind, will also rise from £81.90 to £83.30 – less than the price of a first-class postage stamp.

Unpaid carers who are in employment will benefit from a rise in the earnings limit on Carer Support Payment, allowing them to earn up to £2,340 more per year.

From 7 April, unpaid carers in paid work will be able to earn up to £196 per week, after tax, National Insurance and certain expenses, and still be eligible to claim Carer Support Payment. This is an increase of £45 compared to the previous earnings threshold of £151 and allows carers to work the equivalent of 16 hours at the National Living Wage.

 Carers Scotland welcomes this change, which is the largest increase in the earnings limit for the benefit since it was introduced in 1976. It will allow unpaid carers to take on more paid work while receiving Carer Support Payment, providing vital income for those juggling employment with care.

Carer Support Payment is the main carer benefit, replacing Carers Allowance in Scotland. It is available if you spend at least 35 hours a week providing care and support to someone who is disabled, has an illness or long-term condition, who needs extra help as they get older or is affected by addiction. 

The earnings limit increase will help unpaid carers in paid employment to stay in work, increasing their earnings potential and providing more financial security. It will also allow many carers whose earnings are above the previous limit to access Carer Support Payment for the first time.

Carers Scotland continues to call for the earnings limit to be tied to the National Living Wage so that carers do not have to reduce their hours as the earnings limit fails to keep up with increases to the National Living Wage. The charity says regulations to formally tie Carer Support Payment to the National Living Wage are vital.

However, for those who are unable to combine paid work and care, the value of Carer Support Payment remains low, despite the additional support of the twice yearly Carer’s Allowance Supplement 1. From 7 April 2025, Carer Support Payment will rise by 1.7% from £81.90 to £83.30 per week, which is less than the price of a first-class postage stamp.  

UK Government plans for welfare reform are likely to have a subsequent impact on the Scottish budget and on the already limited incomes of unpaid carers and disabled people in Scotland.

There are an estimated 100,000 unpaid carers living in poverty in Scotland, with carers 56% more likely to be in poverty, and 60% more likely to be in deep poverty, than those without caring responsibilities.

Fiona Collie, Head of Public Affairs and Communications at Carers Scotland, said: “Carers Scotland welcomes the increase in the earnings threshold to £196 which will support more unpaid carers to earn more from paid employment alongside their Carer Support Payment. This change will also enable more carers to claim Carer Support Payment.

“The new threshold amount applies once a carer has taken away deductions for tax, national insurance and half of any pension contribution. Carers may also be able to deduct some of the costs to provide care whilst working.

“We would encourage all carers in employment or who are thinking about returning to employment to find out more about Carer Support Payment and the earnings threshold from the Carers Scotland website or by contacting the Carers UK advice line.”

Local MSP Gordon Macdonald commented:  “I welcome this improved support for unpaid carers across the city.  

“The Scottish Government to raise the earnings limit for Carer Support Payment once fully launched, based off feedback from carers and support organisations – this is now coming into place and supporting carers throughout the city.

“These changes will increase the number of unpaid carers able to access financial support. 

“This is just one of many examples of increased powers in Scotland being used to improve lives here in Edinburgh – we could go so much further with the full powers of independence.  

Find out more about Carer Support Payment and the new earnings threshold here on the Carers Scotland website.

Alternatively, you can access the Carers UK helpline from 9am – 6pm Monday to Friday by calling 0808 808 7777 or email advice@carersuk.org at any time.  

Change to earnings limit for carers

More unpaid carers set to benefit from Carer Support Payment

More unpaid carers in Scotland could benefit from financial support as a key change in eligibility rules comes into effect from 6 April 2025.

The earnings limit for Carer Support Payment will increase from £151 to £196 a week. This means that a carer can earn £45 more a week, after tax, National Insurance and certain expenses, and be eligible for the payment.

The change could mean carers already receiving Carer Support Payment will be able to undertake more paid work and still receive the payment. In addition, many carers earning a take home pay of £10,192 or less a year, who were previously unable to access the additional support could now be eligible.

To receive Carer Support Payment of £83.30 a week, carers also need to be providing 35 hours or more of care a week to someone who receives a qualifying disability benefit.

Carer Support Payment is replacing Carer’s Allowance in Scotland, delivered by the UK Government’s Department for Work and Pensions (DWP).

Social Justice Secretary, Shirley-Anne Somerville said: “The Scottish Government proposed back in 2022 to raise the earnings limit for Carer Support Payment once fully launched. This was on the back of strong feedback from carers and support organisations that the previous limit was set too low.

“The increase puts the earnings limit at a level which equates to 16 hours at the national living wage. Alongside other improvements we have made, this should help more carers to balance paid work with caring and provide more stable financial support.

“The Scottish Government remains committed to ensuring everyone gets the financial support they’re entitled to, despite the UK Government’s recent announcement on changes to welfare.”

Fiona Collie, Head of Public Affairs and Communication at Carers Scotland said: “Carers Scotland welcomes the increase in the earnings threshold to £196 which will support more unpaid carers to earn more from paid employment alongside their Carer Support Payment. This change will also enable more carers to claim Carer Support Payment.

The new threshold amount applies once a carer has taken away deductions for tax, national insurance and half of any pension contribution. Carers may also be able to deduct some of the costs to provide care whilst you are working.

We would encourage all carers in employment or who are thinking about returning to employment to find out more about Carer Support Payment and the earnings threshold from Social Security Scotland or their local carers centre or advice agency.”

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Carer Support Payment is a payment of £83.30 a week from 6 April 2025 and is available to carers who are aged 16 or over and who provide unpaid care for 35 hours or more a week to someone who receives a qualifying disability benefit.

Carers need to earn £151 a week (increasing to £196 a week from 6 April 2025) or less after tax, National Insurance and certain expenses. The earnings limit for carers in Scotland who are getting Carer’s Allowance will also increase to £196.

Carers getting Carer’s Allowance in Scotland will have their benefits transferred automatically to Carer Support Payment. This process is due to complete this spring.

Broken Benefits? Almost two million people on Universal Credit not supported to look for work

Number of people receiving the highest level of support across UC and other benefits has increased by 50% since the start of the pandemic

  • Figures show 1.8 million people now in Limited Capability for Work Related Activity (LCWRA) category as broken Work Capability Assessment continues to push people out of work.
  • New figures emerge ahead of proposals to reform health and disability benefits and builds on the plan to get Britain working.

1.8 million people on Universal Credit are getting no support to find work, according to latest data.

Whilst an increase was expected, as people move from other benefits to Universal Credit, the rise has increased above expectations, with the number of people receiving the highest level of support across UC and other benefits increasing 50% since the start of the pandemic, between February 2020 and August 2024.

The government is already taking action to get people into work through its plan to get Britain working which will empower local mayors to tackle economic inactivity, overhaul Jobcentres, and deliver a Youth Guarantee so every young person is either earning or learning.

Building on the biggest employment reforms for a generation, Work and Pensions Secretary Liz Kendall is due to announce radical welfare reforms to create a thriving and inclusive labour market – as part of the government’s Plan for Change to unlock work, boost growth and raise living standards.

Work and Pensions Secretary, Rt Hon. Liz Kendall MP, said: “Millions of people have been locked out of work by a failing welfare system which abandons people – when we know there are at least 200,000 people who want to work, and are crying out for the right support and a fair chance.

“This government is determined to fix the broken benefits system we inherited so it genuinely supports people, unlocks work, boosts living standards while putting the welfare bill on a more sustainable footing.”

In the current ‘dysfunctional’ system, a person is placed in binary categories of either “fit for work” or “not fit for work” through the Work Capability Assessment (WCA) – an assessment the government has said it will either reform or replace, so it no longer drives people who want to work to a life on benefits.  

Through this process, those not fit for work are told they have Limited Capability for Work Related Activity (LCWRA) – meaning they won’t receive employment support or further engagement from the system at any point following their assessment – effectively abandoning and locking them out of work indefinitely. 

The current system, in which people 25 and over on the standard rate of UC get £393.45 a month and those with a health condition get an additional £416.19, gives an incentive for people to say they can’t work – and get locked out of help and support – simply to get by financially. 

Over the past five years, 67% of people on Universal Credit who have been through a WCA were considered LCWRA – a symptom of the assessment system pushing people to prove their inability to work for a more generous payout. 

The Labour government says it has ‘hit the ground running’ to tackle health-related inactivity at its root, improving the country’s wellness by investing £26 billion in the NHS, delivering 2 million extra appointments to tackle medical waiting lists, and hiring an extra 8,500 mental health workers, so people get the treatment they need to stay healthy and in work. 

This comes alongside the £250 million plan to get Britain working and the recently announced 1,000 Work Coaches will be redeployed to offer intensive employment support to around 65,000 sick and disabled people – a ‘downpayment’ on Labour’s plan ‘to restore fairness to our welfare system’.

Child Benefit boost for millions of families

  • Child Benefit payments to increase from next week
  • Parents encouraged to claim and manage Child Benefit via the HMRC app
  • 1.2 million parents have used the digital service to claim their Child Benefit

Families who claim Child Benefit will see an increase in their payment next week, says HM Revenue and Customs (HMRC).

From 7 April 2025, parents will receive £26.05 per week – or £1,354.60 a year – for the eldest or only child and £17.25 per week – or £897 a year – for each additional child. Child Benefit is usually paid every 4 weeks and will automatically be paid into a bank account. There is no limit to how many children parents can claim for.

The quickest and easiest way for parents and carers to claim, view and manage Child Benefit payments is by downloading the free and secure HMRC app. A new function in the app means they get a notification once their claim is received and payment in as little as 3 days.

Myrtle Lloyd, HMRC’s Director General for Customer Services, said: “Extra pounds count and Child Benefit can give your household budget a boost.

“Claiming online or managing your Child Benefit payments via the HMRC app is quick and easy so, if you haven’t already, go to GOV.UK to start your claim today.”

Families have used the app more than 6 million times in the last year to manage their Child Benefit payments, including:

  • making a new claim
  • updating a change in circumstances  
  • amending personal or bank details
    • adding additional children to a claim 
  • viewing or printing Proof of Entitlement to Child Benefit
  • telling us their children are continuing in full time, non-advanced education or approved training

Over 1.2 million parents have claimed their Child Benefit through the HMRC app or via the digital service, since the service went online in May 2023. More than 87% of claims are now digital.

Families are encouraged to claim Child Benefit as soon as they can after their baby is born as it can only be backdated up to 3 months.

To make a claim for Child Benefit, parents will need to create an online HMRC account and will need:

  • child’s birth or adoption certificate
  • bank details
  • National Insurance number for themselves and their partner, if they have one
  • child’s original birth or adoption certificate and passport or travel document, for children born outside the UK.

HMRC has released a new youtube video explaining how new parents can make a claim.

If either the claimant or their partner has an individual income of between £60,000 and £80,000, the higher earner will be subject to the High Income Child Benefit Charge. For families who fall into this category, the online Child Benefit tax calculator provides an estimate of how much benefit they will receive, and what the charge may be.

In the Spring Statement, Chancellor of the Exchequer, Rachel Reeves announced a new service as part of the government’s Plan for Change, that will cut red tape for eligible employed parents who are liable to the High Income Child Benefit Charge.

From the summer, families will have the option to report their Child Benefit payments and pay the charge directly through their PAYE tax code instead of filing a Self Assessment tax return.

The new digital service will be optional and those who choose to pay the charge through their Self Assessment can continue to do so.

Families who have previously opted out of Child Benefit payments can opt back in and restart their payments quickly and easily online or via the HMRC app.

A person living in a household subject to the High Income Child Benefit Charge will still receive National Insurance credits if they claim Child Benefit but choose to opt out of receiving payments.

New Scottish benefit to replace DLA

Work underway to move the benefits of over 66,000 people by end of year

Disability Living Allowance for adults is being replaced by a new Scottish benefit. Work has begun to move the benefit awards of over 66,000 people to Scottish Adult Disability Living Allowance.

The new benefit will now be paid by Social Security Scotland instead of the Department for Work and Pensions.

There will be no gaps in payments or reductions in the support people get because of the transfer.

People getting DLA do not need to do anything as the transfer will happen automatically.

Social Security Scotland will send letters to let people know when their benefit is being moved and another when the move is complete. The transfer process will take four to eight weeks.

Cabinet Secretary for Social Justice, Shirley-Anne Somerville, said: “I am pleased work has begun to transfer the benefit awards of every adult in Scotland currently getting DLA to our new benefit.

“I want to reassure people affected that their payments will transfer safely and securely, with no gaps or reductions to the support they receive.

“The Scottish Government is committed to ensuring everyone gets the financial support they’re entitled to and this has not changed following the UK Government’s announcement on welfare.”

Scottish Adult DLA was introduced to provide support for adults who were still getting DLA on 21 March 2025. Like DLA for adults, it is not open to new applications.

People born after 8 April 1948 can choose to apply for Adult Disability Payment after their transfer to Scottish Adult DLA is complete.

Social Security Scotland recommends anyone thinking of doing this to get independent advice on which benefit is best for them as some people might be better off on one benefit than the other.

Once a decision has been made on their application for Adult Disability Payment they cannot return to Scottish Adult DLA.

Adults of working age who are newly in need of disability support can apply for Adult Disability Payment.

Pensioners can apply for Pension Age Disability Payment, the replacement for Attendance Allowance, in most of Scotland.

Where Pension Age Disability Payment is not yet available, pensioners can apply for Attendance Allowance from the Department for Work and Pensions.

Work coach shortage leads DWP to reduce support for Universal Credit claimants

  • Number of Universal Credit (UC) claimants in categories where the Department for Work & Pensions (DWP) could require them to receive support from a work coach increased from 2.6 million in October 2023 to 3 million in October 2024.
  • 2,100 fewer work coaches employed on average by DWP than it estimated it needed in the first six months of 2024-25.
  • 57% of jobcentres reduced their support for claimants between September 2023 and November 2024 when work coach caseloads were too high.
  • Proportion of UC claimants in lowest earning category who move into work each month has declined in the past two years to below pre-pandemic levels.

The Department for Work & Pensions (DWP) has reduced the level of support it offers to Universal Credit (UC) claimants due to a shortage of available work coaches at jobcentres, amid government plans to get more people into work and progressing in their careers, according to a new National Audit Office (NAO) report.

DWP relies on its network of 646 jobcentres across Great Britain to help people move
into work and to support those already in work to progress. In November 2024, the
government set out its plans for reforming employment support, including the role of jobcentres.

DWP tailors jobcentre support for UC claimants based on their earnings and personal circumstances. The number of claimants in categories where DWP could require them to receive support from a work coach – which includes the ‘Intensive Work Search’ category for those with the lowest earnings – grew from 2.6 million in October 2023 to 3 million in October 2024.

DWP has increased the number of Intensive Work Search claimants by raising the earnings threshold.

Work coaches play a critical role working directly with claimants to identify their needs and provide support. But partly due to funding constraints, DWP has not had enough work coaches to meet the expected demand for jobcentre support, with shortfalls in five of its seven regions in 2023-24.

DWP has also faced challenges in recruiting and retaining work coaches.

To help manage the shortfall, DWP has prioritised supporting claimants in the
Intensive Work Search category and postponed plans to require ‘Light Touch’
claimants to meet regularly with a work coach.

This resulted in DWP needing an estimated 900 fewer work coaches in 2024-25 than it otherwise would have done.

DWP has also set out measures that jobcentres can implement if work coaches’
caseloads are too high.

From September 2023 to November 2024, 57% of jobcentres used these flexibilities to reduce the support they provide for claimants.

The proportion of Intensive Work Search claimants who move into work each month
has declined in the past two years to below pre-pandemic levels.

There is also substantial variation in performance across DWP’s seven jobcentre
regions and 37 districts. At district level, from December 2023 to November 2024,
Birmingham and Solihull had the lowest average monthly into-work rate (5.5%) and
Northern Scotland had the highest (10.8%).

In November 2024, the government published a white paper that set out its plans for
reforming employment support. The plans include creating a jobs and careers service, bringing together jobcentres with the National Careers Service in England.

The NAO recommends that DWP assesses the impact of the shortfall in work coaches
on jobcentres’ ability to provide people with the intended level of support, and uses the findings to inform the design of its future operating model for employment support.

DWP should also set out the information it will use to monitor jobcentres’ performance so that it can identify and share good practice from those that are doing well, as well as improve how it measures and reports outcomes, with metrics covering factors such as the sustainability and quality of employment.

Gareth Davies, head of the NAO, said: “Helping people move into and progress in work is crucial to boosting productivity and reducing economic inactivity.

“As it takes forward the government’s plans for reforming employment support, DWP should pay close attention to how it can make best use of its work coaches and ensure that people get the support they need.

“Given the key role jobcentres will play in supporting the government’s ambition to
increase the employment rate, DWP should also be transparent about how effective
they are and evaluate the impact of its changes on the system of employment support.”

Sir Geoffrey Clifton-Brown MP, Chair of the Committee of Public Accounts, said: “Jobcentres play an important role in supporting people to access and progress in work. However, a shortage of work coaches is limiting the support available to the growing number of Universal Credit claimants, with over half of jobcentres having to scale back their services.

“Future reforms to employment support will be frustrated without clear evidence on what works in supporting benefit claimants into employment. DWP must strengthen its monitoring of the performance of jobcentres, ensuring every pound spent delivers positive outcomes for individuals and the wider economy.”