abuse – Page 2 – The NEN – North Edinburgh News

Scottish shopworkers speak out about violence, threats and abuse

Usdaw urges retail staff not to suffer in silence

To highlight the annual Respect for Shopworkers week, taking place from 15 – 21 November, retail trade union Usdaw has launched shocking statistics from their annual UK-wide survey.

Interim results from nearly 3,500 retail staff show that in the last twelve months:

89% have experienced verbal abuse,
64% were threatened by a customer,
11% were assaulted.
46% said they were not confident that reporting abuse, threats and violence will make a difference.
7% of those who had been assaulted did not report the incident.

Scottish voices from the frontline: These are some of the comments Scottish shopworkers shared when responding to Usdaw’s survey:

Central Scotland: “Abusive because they are having to wait in a queue or at self-scan to get alcohol or security tags taken off.”- “Have been threatened by violence once I finish work, will wait on me outside and kick my head in.”

Glasgow: “Had a bottle held over my head for my till. Been called a rat and been warned to watch myself walking home at night.” – “Customer tried to punch me, had threats of physical violence and called several demeaning names by customers.”

Highlands and Islands: “Social distancing and mask wearing have resulted in confrontations that have got particularly aggressive.”- “I have had someone throw their shopping at me when I have asked to stay 2m away.”

Lothian: “Lack of respect for requesting social distancing.” – “Multiple times I’ve had stuff thrown at me and once was kicked into a machine.” – “People insulting me or raising their voices when asked to follow basic covid regulations.”

Mid-Scotland and Fife: “We have been verbally abused regarding the safe system in place with regards to reopening our cafe.” – “Mainly shoplifters, threatening behaviour and verbal abuse.”

North East Scotland: “Mainly verbal aggressive abuse from customers. Rudeness, insults and shouting.” – “Customers argue when you explain the licensing regulations.”

South Scotland: “Sworn at, spat at, kicked at, punched at, eggs thrown at me.”- “Customer would not social distance, I got an absolute mouthful, said he knew better as he was a doctor.”

West Scotland: “Staff being grabbed by customers, threatened with knives, racially abused and received degrading comments calling us stupid little girls, worthless, and idiots.” – “Customers really think they can say whatever they want to us.”

Usdaw General Secretary Paddy Lillis says: “It is heart-breaking to hear these testimonies from Scottish shopworkers who deserve far more respect than they receive. Our latest survey results clearly show the scale of the appalling violence, threats and abuse faced by shopworkers.

“It is shocking that 9 in 10 of our members working in retail are suffering abuse from customers, with far too many experiencing threats and violence. So it is extremely worrying that over half are not confident that reporting these issues will make any difference and 7% of those assaulted did not report the incident.

“The new protection of workers law in Scotland is welcome and we continue to campaign for the UK Government to follow MSPs’ lead by extending similar protections to retail staff in England, Wales and Northern Ireland. Retail staff across the UK have a crucial role in our communities and that role must be valued and respected, they deserve the protection of the law.

“It is also clear that the new law needs to be enforced right across Scotland with the police and judiciary prioritising retail crime. Usdaw is urging retail workers across Scotland and employers to help make that happen by recording incidents and reporting them to the police. Our message is ‘report it to sort it’.”

Backing for staff facing abuse

Abuse directed at retail and bar staff who ask customers to comply with the law and wear face coverings will not be tolerated, Justice Secretary Keith Brown said yesterday.

It continues to be a legal requirement to wear face coverings in places such as shops and pubs and on public transport unless exempt – and Mr Brown said any form of abuse, threats or violence faced by workers as a result of simply doing their job is “completely unacceptable”.

It comes as new powers came into force in Scotland last month, making assaulting, threating or abusing certain staff a new standalone offence. Previously such conduct would be dealt with under more general offences.

Face coverings are a hugely important mitigation in the fight against COVID-19 as they create a physical barrier that helps stop the virus spreading from an infected person, while providing a degree of protection to the wearer against exposure to the virus.

Mr Brown urged people to follow the rules and treat staff with respect as Scotland continued to face high infection levels.

He said: “I would like to thank the vast majority of people who continue to wear face coverings and urge people to please follow the rules and guidelines still in place. It is still a requirement to wear face coverings in indoor public places, such as shops, public transport and when entering and moving about in hospitality settings.

“Everyone who can should wear a face covering because it is a simple and vital measure we can take to protect others and stem the spread of this deadly virus.

“Retail workers and those working in hospitality play a vital role serving our communities which has been clearly demonstrated throughout the pandemic and it’s extremely important they know they have the protection of the law when carrying out their duties.

“Any form of abuse, threats or violence faced by such workers as a result of simply doing their job is completely unacceptable and will not be tolerated.

“Parliament recently introduced a standalone law with penalties of up to 12 months in prison and fines up to £10,000 for this type of behaviour and staff serving communities across Scotland can be assured the police and prosecution services stand ready to respond to any instances as necessary.”

DCC Malcolm Graham of Police Scotland said: “Everyone has the right to go to their work without being threatened or assaulted.

“Retail workers now have added protection in law and the police will act on reports we receive about this kind of unacceptable behaviour.

“I would also continue to encourage people to follow the regulations and guidance that remain in place to help stop the spread of coronavirus.”

Solicitor General for Scotland Ruth Charteris QC said: “People in any walk of life should expect to go about their business without the fear of threats or abuse.

“This is true of shop workers who are protected in law and deserve our thanks and appreciation for the work they have done throughout the pandemic.”

By law, you must wear a face covering in certain indoor public places, including public transport, in Scotland unless an exemption applies.

See the complete list of settings where we all have to wear face coverings.

Usdaw welcomes today’s new protection of workers law

Scottish shopworkers speak out about violence, threats and abuse

Retail trade union Usdaw has welcomed a new law to protect Scottish shopworkers from violence, threats and abuse coming into force today, 24 August 2021. The union is urging shopworkers to report incidents to ensure the legislation is able to have an effect on ever increasing incidents.

The ground-breaking legislation was supported by MSPs after Usdaw’s long-running campaign led to the Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Bill, which was successfully steered through the Scottish Parliament by Daniel Johnson MSP (Labour, Edinburgh Southern).

Usdaw has launched a Freedom from Fear summer campaign week from 22-29 August, with shocking statistics from their annual survey. Preliminary results from nearly 2,000 retail staff across the UK show that in the last twelve months:

92% have experienced verbal abuse,
70% were threatened by a customer,
14% were assaulted.
One in five victims have never reported an incident to their employer, including 5% who had been assaulted.

Scottish voices from the frontline

These are some of the comments Scottish shopworkers shared when responding to Usdaw’s survey:

North East Scotland: “Mainly verbal aggressive abuse from customers. Rudeness, insults and shouting.” – “Customers argue when you explain the licensing regulations.”

South Scotland: “Sworn at, spat at, kicked at, punched at, eggs thrown at me.”- “Customer would not social distance, I got an absolute mouthful, said he knew better as he was a doctor.”

Paddy Lillis – Usdaw General Secretary says: “It is heart-breaking to hear these testimonies from Scottish shopworkers who deserve far more respect than they receive.

“Our latest survey results clearly show the scale of the appalling violence, threats and abuse faced by shopworkers and demonstrate why the Scottish Parliament was right to pass a ‘protection of shopworkers’ law.

“It has been a terrible year for our members, with over 90% of shopworkers suffering abuse, more than two-thirds threatened and one in seven assaulted. We are saying loud and clear that enough is enough, abuse should never be part of the job.

“We continue to campaign for the UK Government to follow MSPs’ lead by extending similar protections to retail staff in England, Wales and Northern Ireland. Retail staff across the UK have a crucial role in our communities and that role must be valued and respected, they deserve the protection of the law.”

Tracy Gilbert, Usdaw’s Scottish Regional Secretary, says: “We welcome this ground-breaking legislation to protect shopworkers from violence, threats and abuse coming into force today. We again thank Daniel Johnson MSP and all MSPs for listening to the pleas of our members and giving them the legislative support they so desperately need.

“For this new legislation to have a real impact, we need to make sure staff report incidents of violence, threats or abuse to their manager. We are aware that some retail workers may feel it won’t make a difference, but my message to shopworkers is absolutely clear: report it to sort it.

“We are working with the Scottish Government, police and retailers to promote the new law. We want criminals to understand that assaulting and abusing shopworkers is unacceptable and will land them with a stiffer sentence. Our hope is that this new legislation will result in retail staff getting the respect they deserve.”

New fund to support survivors of gender-based violence

More than 120 projects across Scotland will share £38 million to support survivors of gender-based violence and focus on prevention.

The Delivering Equally Safe Fund (DES) is a new two-year funding programme to support third sector organisations and public bodies contribute to the objectives, priorities, and outcomes of the Equally Safe strategy.

The Fund includes more than £28 million for frontline services which provide direct support to women and girls, prioritising services that maximise their safety and wellbeing.

The two-year fund has also been increased by an additional £1 million per year to support projects which focus on early intervention and preventative measures.

Funding will be distributed to 121 projects, including Respect, which provides helpline services for perpetrators of domestic abuse, Kingdom Abuse Survivors project and Moray Women’s Aid.

Equalities Minister Christina McKelvie said: “Violence against women and girls is appalling and unacceptable which is why we are funding organisations that are tackling the issue head on, including frontline services that support survivors and get to the root of abusive behaviour.

“These organisations are offering new and innovative ways to aid recovery, encourage education, and increase prevention awareness.

“I am also pleased that we have been able to increase our funding by more than £1 million a year more than our original fund to increase our support to these important initiatives.

“I look forward to seeing the results of the important the work that Equally Safe Fund will deliver.”

Melanie Wood, from Moray Women’s Aid said: “We are delighted to receive funding through the Delivering Equally Safe fund. It will allow us to continue to deliver essential services to vulnerable women, children and young people experiencing domestic abuse when they most needed it.

“The funding will support the work of our Community Outreach Project and the Children and Young Person’s Service.”

Three quarters of Scottish paramedics have feared for their safety or felt threatened at work

Three quarters (75%) of Scotland-based paramedics who took part in a major UK-wide survey by their professional body, the College of Paramedics, said they had feared for their safety or felt threatened while carrying out their duties.

This is higher than the UK-wide figure of 70% which has been revealed by the College of Paramedics today. The survey, which was completed by 2,345 UK paramedics including 148 based in the Scotland, also revealed that almost half (49%) of all respondents had suffered physical abuse while 80% said they had been verbally abused during the course of their work.

These findings come one month after new NHS England figures revealed that paramedics have suffered a 32 per cent rise in assaults over the past five years, with 3,569 incidents taking place in 2020-21 alone.

Tracy Nicholls, Chief Executive of the College of Paramedics, said: “We have long been aware of the physical and verbal abuse that paramedics suffer and the toll it takes on their health and wellbeing – but this is the first time that a large-scale survey of this kind has revealed the extent of the problem.

“It’s absolutely outrageous to think that so many paramedics have been abused whilst carrying out their duties, going above and beyond to help people when they are at their most vulnerable, and often in the most challenging of circumstances. Worryingly, the abuse appears to have increased during the pandemic when paramedics are already exposing themselves to greater personal risk.

“Enough is enough! It is time for us all to take a stand and find new ways of working together to prevent abuse from happening, as well as demanding zero-tolerance when it does occur.

“We welcome the steps that the Government has taken to mitigate some of the risks by announcing that funding will be made available for body worn cameras and by introducing harsher custodial sentences for perpetrators of violence against paramedics – but more needs to be done.

“After years of lobbying, the legislation is now in place to ensure that the worst offenders are severely and appropriately dealt with. The problem is that the law is not being used to full effect and sentences are still far too lenient. We are calling today on the courts to step up and impose the harshest penalties available to them.”

The College of Paramedics has warned that the abuse paramedics are experiencing is having a direct impact on their health and wellbeing. Most paramedics surveyed (89%) said their jobs were taking a toll on their mental health and 69% said this had intensified since the start of the covid pandemic.

Tracy Nicholls continued: “One of the most worrying aspects is that paramedics are continuing to soldier on, despite in some cases being pushed to breaking point.

“It’s a disgrace that paramedics are having to work under these conditions – whether they are part of our NHS ambulance service, in a military or prison environment, working in private practice or wherever they are. These issues deserve much greater attention and we will be working hard to bring about change.”

The College of Paramedics will form part of the NHS Health & Wellbeing team and will focus dedicated resources on the prevention of abuse and the provision of support to paramedics who have been affected.

As part of its five-year strategy, the College of Paramedics will engage with national initiatives which promote the health and wellbeing of its members and will include it within its Continuous Professional Development programmes so that members can access up-to-date information and guidance on how to keep themselves safe.

Tracy Nicholls added: “With the results of this survey, we are well placed to push forward collaboratively to make a difference in this area which is vital for the safeguarding of paramedics and the patients they are trying to assist.”

Oliver Dowden: Protecting journalism in a healthy democracy

DCMS Secretary of State writes about the importance of a free and diverse media

What makes a healthy democracy? The strongest and most progressive countries share lots of qualities, but they have two vital things in common: a free and diverse media and the right to dissent. This week, a vocal Twitter minority went after both (writes Department of Culture Media and Sport Secretary of State OLIVER DOWDEN) .

GB News had barely begun broadcasting when pressure group “Stop Funding Hate” tried to stifle it, piling the pressure on advertisers to boycott Britain’s newest current affairs channel for spreading “hate and division”. It came in a week when we had already witnessed free journalism under assault with the despicable harassment of BBC journalist Nick Watt.

It seems GB News’ biggest crime – or rather “pre-crime”, as it’s called in the dystopian Minority Report when people are proactively punished for wrongs they haven’t committed yet – was to signal that it might not always agree with the media consensus. When he launched the channel, veteran broadcaster Andrew Neil vowed that GB News would not be “an echo chamber for the metropolitan mindset”, and that it would “empower those who feel their concerns have been unheard”.

Rightly so. A free media is one that has a diverse range of opinions and voices – and as I said earlier this week, GB News is a welcome addition to that diversity. We need outlets and commentators who cover the range of the political spectrum; who can speak truth to power; and who are willing to challenge dogma or orthodoxy.

I’ve no doubt plenty of people will disagree with some of the things GB News commentators have to say – just as plenty of people disagree with the things they see and hear on the BBC, Sky News or any other media outlet. But if you don’t like those ideas, switch over – don’t silence. We shouldn’t be blocking people from the conversation simply because we disagree with them.

That is exactly why, when we were developing legislation to boost online safety and tackle social media abuse, I was determined to make sure it couldn’t be used to stifle debate. Every country is grappling with this – but I believe the UK has struck the right balance and carved a path for the rest of the world to follow with our Online Safety bill, which we published in draft form last month.

That bill will protect children online and help stamp out the vile social media abuse, including racism and misogyny. Crucially, though, it also includes strong safeguards for free speech and the freedom of the media.

There will be a new requirement for social media companies to protect freedom of expression. The largest social media platforms will need to be clear to users about what they allow on their sites, and enforce it consistently.

That means they won’t be able to arbitrarily remove content – and if a user feels they have, they’ll have a new right to appeal. Right now if content is removed there is no recourse to review or in many cases even get an explanation as to why material has been taken down. Our bill will enhance the protections in place.

We’ve also got special safeguards for journalistic and “democratically important” content. News publishers’ content won’t be in scope – whether it’s on their own sites or on other online services. Journalists will also benefit from increased protections when they post on social media. The largest platforms will also have to protect political opinions on their sites, even if certain activists or campaign groups don’t agree with them.

Those are the grounds of a functioning democracy. Sadly we can no longer take them for granted. Across the West, our values of tolerance and freedom of expression, for which previous generations have fought and died, increasingly risk being undermined by a small but vocal minority. For them, these are not absolute, but relative, concepts, ready to be bent to silence dissent from their world view.

We will not stand by and allow that to happen.

Letters: Children need our support, says NSPCC Scotland

Dear Editor,

Since April last year, our trained Childline counsellors have delivered more than 73,000 counselling sessions with young people who were struggling with their mental and emotional health. And more than 5,000 of these counselling sessions were with children aged 11 or under, an increase of nearly a third when compared to the year before.

However, as a charity that receives 90% of our income from the public, we know this is something we have not achieved alone, and we are hugely grateful for the dedication and commitment of our supporters, which allow us to continue this work.

One way that the public can support us is through the People’s Postcode Lottery, and since 2018, players have provided crucial funding to the sum of almost £6 million to the NSPCC to help the charity keep children safe and well.

The funds have been used to support our vital services across Scotland. This includes our schools service programme, helping primary school children speak out and stay safe from abuse, and our service centre in Govan, Glasgow, providing therapeutic services to families. And, of course, Childline, which provides free and confidential counselling to children and young people in need of support.

Childline is a lifeline for many children and over the past year thousands of young people have needed it more than ever due to the challenges they have faced during the pandemic. Local lockdowns, school closures, isolation and the impact of being separated from family and friends led many children to get in touch with the service over the phone or online.

The money raised by players of People’s Postcode Lottery has been invaluable in helping our frontline staff be here for children during their darkest hours.

Moving forward, as lockdown restrictions continue to ease, it remains vital that children and young people know where they can access help and support.

We can only make a difference for children together, and we simply couldn’t continue to run services like Childline without the public’s support.

To find out more about how you could help us be there for children through fundraising, get in touch at ScotlandFundraisingTeam@nspcc.org.uk

Paul Cockram,

Head of Fundraising for NSPCC Scotland

Protection of shopworkers law to come into force on 24 August

Usdaw welcomes Scottish legislation and urges UK Government to follow suit

Retail trade union Usdaw has welcomed yesterday’s announcement by the Scottish Government, confirming that a new law to protect shopworkers from violence, threats and abuse will come into force on 24 August 2021.

Tracy Gilbert, Usdaw’s Scottish Regional Secretary, said: “We welcome today’s confirmation that ground-breaking legislation to protect shopworkers from violence, threats and abuse will come in to force on 24 August. We again thank Daniel Johnson MSP and all MSPs for listening to the pleas of our members and giving them the legislative support they so desperately need.

“Retail staff have been on the frontline throughout the coronavirus crisis, helping to keep our communities fed, despite the risks of contracting the virus. Our 2020 survey showed that 9 in 10 shopworkers had been abused last year. This new law firmly backs up Usdaw’s clear message that abuse is not part of the job.

“We are now looking to work with the Scottish Government, police and retailers to promote the new law. We want criminals to understand that assaulting and abusing shopworkers is unacceptable and will land them with a stiffer sentence. Our hope is that this new legislation will result in retail staff getting the respect they deserve.”

Paddy Lillis, Usdaw General Secretary, said: “The Scottish Parliament is leading the way on protection of shopworkers. Today our petition for similar legislation in the UK Parliament is being debated in the House of Commons (see below).

“We urge MPs to support the aims of our petition and persuade the Government to back legislation to protect shopworkers. They have the perfect opportunity by accepting an amendment from Sarah Jones MP to the Police, Crime, Sentencing and Courts Bill, which we hope will be supported in the bill committee.

“Retail employers, leading retail bodies and the shopworkers’ trade union are jointly calling for legislation, so it is time for the Government and MPs to listen.

“We are now looking for MPs to support key workers across the retail sector and help turn around the UK Government’s opposition and follow Scotland’s lead.”

A survey of over 12,000 retail workers has found that only 1 in 5 shopworkers who reported incidents of abuse or violence were satisfied with the official response from the police or their employer.

Westminster’s Home Affairs Committee has published the findings of its survey, which asked retail and other shopworkers to share their experiences of incidents of violence and abuse. Two thirds of those who reported incidents suggested no help was given to them after receiving an initial response from their employer or the police.

The Committee asked retail workers about the frequency of incidents, how these were reported, what action was taken by the police or employers and what should be done to prevent abuse in future. The majority of respondents had both witnessed and experienced verbal or physical abuse at work.

The survey found that 87% of respondents had reported incidents to their employer but, in 45% of these cases, no further action was taken. Half of respondents reported incidents to the police, of which only 12% led to an arrest.

A third of respondents did not report incidents to their employer because they believed nothing would be done or it was ‘just part of the job’. Over a quarter did not report incidents because they believed the police would not do anything about it.

Respondents felt that better security at retail premises and more severe punishments for offenders would help prevent incidents in the future.

The public survey was held as part of the committee’s inquiry into ‘Violence and abuse towards retail workers’. The findings are published ahead of today’s Westminster Hall debate on an e-petition calling for more protection for retail workers.

The Committee’s Chair, Yvette Cooper MP, said: “During the Covid crisis, we’ve seen an appalling and unacceptable increase in reported attacks and abuse against shop workers.

“No one should feel unsafe at their place of work and there are no circumstances where such behaviour should be tolerated. Thank you to everyone who took the time to share their experiences with the Committee.

“The sheer number of responses we have received shows just how widespread this problem is. In far too many cases retail workers don’t report incidents as they feel nothing will be done or that they’re expected to deal with such appalling incidents as part of their job. That’s simply not the case and it’s clear that action is needed to change this.

“The Committee is currently assessing the wider evidence we’ve received – I hope the Government responds constructively to the serious issues we have identified.”

Teachers At Risk

‘In too many schools verbal and physical abuse against teachers is going unchallenged’

Violence and verbal abuse of teachers is at risk of becoming normalised in some Scottish schools, teachers are warning, exacerbated by the rise of so-called ‘restorative’ approaches to pupil behaviour management which are eroding teachers’ authority and making them equally culpable for pupils’ behaviour.

Members of NASUWT Scotland-The Teachers’ Union are warning that the poor implementation of restorative behaviour schemes is putting both the learning of pupils and the welfare and safety of teachers at risk.

Restorative behaviour programmes typically centre on the use of restorative conversations between teachers and pupils to address incidents of poor behaviour, in lieu of other sanctions.

While the NASUWT does not necessarily disagree with the principle of such schemes, the Union is concerned that in too many schools the way such schemes are being implemented is effectively making teachers responsible for pupils’ behaviour and allowing school managements to abdicate their responsibilities for addressing pupil behaviour.

NASUWT Scotland members will call for clear guidelines to be introduced for all schools to support teachers in maintaining discipline and protect them from violence and abuse at the Union’s Scotland Annual Conference, which will be held virtually tomorrow (Saturday).

Dr Patrick Roach, NASUWT General Secretary, said: “In too many schools verbal and physical abuse against teachers is going unchallenged.

“There is a growing culture in schools of ‘blame the teacher’ rather than holding pupils accountable for their behaviour and this is being aided and abetted in some cases by the misuse and abuse of restorative behaviour policies, which are becoming synonymous in too many cases with no punishment or sanctions for unacceptable behaviour.

“While good behaviour management policies encourage pupils to reflect on their own behaviour, they also have in place clear and consistently enforced sanctions for verbal abuse or physical violence and make clear to all pupils that such behaviour will not be tolerated. Evidence shows that positive pupil behaviour stems from a whole school approach where managements lead and support staff in maintaining good discipline.

“No teacher should go to work with the expectation that they will be either verbally or physically abused. All teachers are entitled to dignity at work and a safe working environment.

“Teachers are being disempowered by the failure of government to ensure that across the country, behaviour policies are supporting teachers in maintaining high standards of discipline.

“It’s about time the Scottish Government made strong and unequivocal statements about the rights of teachers to a safe working environment, and took action to ensure that these rights are being delivered.”

Usdaw urges shoppers to follow the rules as more shops reopen

Customers urged by Usdaw to respect shopworkers as shops start to reopen

Retail trade union Usdaw is calling on customers to follow the rules and respect shopworkers, as stores in Scotland start to gradually reopen with ‘click and collect’ services next Monday 5 April.

Stewart Forrest – Usdaw Divisional Officer for Scotland says: “The gradual reopening of stores on Monday, with ‘click and collect’ services, offers a lifeline for many retailers. That is good news in terms of helping to safeguard jobs, but the virus is still out there.

“We expect employers to ensure that robust safety measures are in place and that customers are fully aware of the restrictions. Shoppers need to play their part in helping to limit the spread of the virus and avoid further lockdowns by following the rules and respecting staff.

“Regrettably, throughout this appalling pandemic, incidents of abuse towards shopworkers doubled. It should never be just a part of the job and shopworkers must be respected. Retail staff are working with the public every day and are not only facing increased abuse, but also a higher chance of catching Covid-19.”