Tag: abuse

Scottish retail staff speak out about increased abuse during the pandemic

Usdaw urges respect for shopworkers

Survey Results 2020: Campaign to end violence and abuse against retail workers

Retail trade union Usdaw is urging customers to respect shopworkers as they today release new statistics showing that 79% of shopworkers say abuse was worse last year.

Scottish shopworkers are speaking out about their own experiences ahead of a new protection of shopworkers law coming into force in August.

The final results of Usdaw’s 2020 survey of 2,729 shopworkers across the UK found that:

  • 88% experienced verbal abuse,
  • 60% were threatened by a customer,
  • 9% were assaulted.

The full report can be downloaded from: www.usdaw.org.uk/FFFReport2020

Scottish voices from the frontline: 

These are some of the comments Scottish shopworkers shared when responding to Usdaw’s survey:

Central Scotland: “I challenged the customer under ‘Think 25’ – he threw his shopping at me and tried to grab me.” – “Punched in back when filling shelf by a customer, just to ask me if I am busy!” – “Told that I’m a f***ing cow.”

Glasgow: “Customer swore at me and hit with sandwich.” – “Varies from comments such as stupid bitch, jobsworth, being told to f*** off or shut up.” – “Finger pointing in face and being poked with finger.” – “Customer trying to punch me on the body.”

Highlands and Islands: “Asking politely to keep a 2 metre distance. Was told to f*** off & get on with my work.” – “Throwing money at me.” – “Verbal abuse, mainly from people influenced by drugs and alcohol.”

Lothian: “People get stroppy about wearing face coverings.” – “Customers have called me an ‘idiot’ for asking for ID.” – “Had a customer grab my bottom when leaning over me to get at products.”

Mid-Scotland and Fife: “Customers take their frustrations out on the staff, being verbally abusive for no reason and treating us like dirt.” – “Threats, coughing in my face, rants at having to wait in a queue.”

North East Scotland: “Shoplifters angry at being challenged.” – “An attempted armed robbery, verbal abuse from shoplifters, verbal abuse from intoxicated customers and verbal abuse from people who’ve been asked for ID.”

South Scotland: “Covid related abuse about social distancing and queues at checkouts.” – “Get verbal abuse asking for ID.” – “customers being nasty, shouting in front of the rest of the queue, and shouting abuse when carrying out Challenge 25.”

West Scotland: “Drunk people unable to accept service refusal, usually verbal also been spat at and threats.” – “When politely explaining our refund policy some people get very abusive when they find out they cannot exchange without a receipt.”

Paddy Lillis, Usdaw General Secretary, says: “It is heart-breaking to hear these testimonies from Scottish shopworkers who deserve far more respect than they receive.

“Our latest survey results clearly show the scale of the appalling violence, threats and abuse faced by shopworkers. It has been a terrible year for our members, with almost 90% of shopworkers suffering abuse, two-thirds threatened and one in ten assaulted.

“We are saying loud and clear that enough is enough, abuse should never be part of the job. At a time when we should all be working together to get through this crisis, it is a disgrace that staff working to keep food on the shelves and the shop safe for customers are being abused.

“So we very much welcomed the ground-breaking legislation to protect shopworkers from violence, threats and abuse, passed by the Scottish Parliament in January. Usdaw has campaigned for many years to secure these legal protections.

“Crucial to the new law having the desired impact is that the public understands that assaulting and abusing shopworkers is totally unacceptable. So we are working with Crimestoppers Scotland, the Scottish Government, police and retailers to promote that message. Our hope is that this new legislation will result in retail staff getting the protection and respect they deserve.”

FFFSurveyResultsReportDownload

Nearly 9 in 10 shopworkers abused last year

Usdaw urges MSPs to back a new law to protect Scottish retail staff

Shopworkers’ trade union Usdaw has today released new figures showing the extent of abuse retail staff suffered last year, ahead of tomorrow’s final vote in the Scottish Parliament on ground-breaking legislation to protect retail staff.

Usdaw’s 2020 survey of 2,729 shopworkers across the UK found that:

  • 88% experienced verbal abuse,
  • 61% were threatened by a customer,
  • 9% were assaulted.

The Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Bill will make it a specific offence to abuse, threaten or assault a shopworker. It is promoted by Daniel Johnson MSP and timetabled for its third and final stage in the Scottish Parliament on Tuesday 19 January 2021.

Stewart Forrest, Usdaw Divisional Officer says, “We congratulate Daniel Johnson MSP for the work he has done on behalf of our members and retail workers across Scotland by getting this Bill to its final stage in the Scottish Parliament. We urge MSPs to support this ground-breaking new law.

“Shopworkers have been on the frontline throughout the coronavirus crisis, helping to ensure our communities remain fed, despite the risks of contracting the virus. The latest stats we have released today clearly show the scale of abuse they have endured and the need for a change in the law.

“This is a hugely important issue for our members and their local communities. Shopworkers are saying loud and clear that enough is enough, abuse should never be just a part of the job. Retail staff have a crucial role in our communities and that role must be valued and respected, they deserve the protection of the law.”

Voices from the frontline: 

Some of the comments Scottish shopworkers shared when responding to Usdaw’s survey:

  • “Shouting, being dismissed, being spoken down to. Treated like scum.”
  • “We deal with everything – threatened to be stabbed after work, family threatened, grabbed by the neck and pushed against the wall.”
  • “Pandemic has brought out the worst behaviour in many people. Verbal abuse for limiting items during lockdown, making people queue and most for mask wearing.”
  • “Varies from comments such as stupid bitch, jobsworth, being told to f*** off or shut up.”
  • “Always about alcohol. The refusal to sell to an intoxicated person or when asking for age identification.”

Paddy Lillis – Usdaw General Secretary says: “It is heart-breaking to hear these testimonies from Scottish shopworkers who deserve far more respect than they receive.

“By passing this Bill, the Scottish Parliament will be leading the way on protection of shopworkers. Retail staff are key workers delivering essential services and we hope MSPs will support them in tomorrow’s vote.”

Abuse of older people has reached ‘unprecedented levels’

New analysis reveals ‘shocking’ scale of the abuse crisis facing over-65s

●      1 in 5 UK residents (22 percent) have personal experience of abuse as an older person or know someone who has been abused – with almost 2.7 million victims thought to be affected across the country

●      Attitudes regarding what ‘counts’ as abuse are thought to be fuelling the crisis, with 1 in 5 Scots believing that inappropriate sexual acts directed at older people don’t constitute abuse

●      Half (50 percent) of those surveyed in Scotland believe that the abuse and neglect of older people increased as a result of the lockdown

●      Charity announces raft of new measures designed to protect older people from abuse and to promote safer ageing

UK safer ageing charity, Hourglass, has today warned that abuse of older people is at ‘unprecedented levels’ as new data emerges revealing that nearly 2.7m UK citizens over the age of 65 are thought to have been abused.

The Growing old in the UK 2020 survey – commissioned by the charity – of over 2,500 adults found that 1 in 5 (22 percent) people either had personal experience of abuse as an older person (aged 65+) or knew an older person who had been abused, and 53% of people in the UK felt that the abuse and neglect of older people had increased as a result of lockdown. 

Previous estimates have put the figure significantly lower, with the World Health Organisation estimating that – globally – 1 in 6 people aged 60 and older experienced some form of abuse in the last year.

In March, Hourglass warned that isolation and lockdown would act like a “pressure cooker” for the abuse of older people, with attitudes toward what “counts” as abuse fuelling this crisis, and situations where older people are locked down with their abusers or isolated without care only making things worse. Under lockdown conditions, older people lack the safeguards that would have previously existed through day-to-day contact with the outside world.

Among Scottish respondents, the survey revealed that at least 1 in 5 (23 percent) don’t believe that ‘inappropriate sexual acts directed at older people’ count as abuse; likewise a more than a fifth (26 percent) don’t view ‘pushing, hitting, or beating an older person’ as abuse, while a third (31 percent) don’t see ‘taking precious items from an older relative’s home without asking’ as abuse.

The overall UK figures were even higher than these, at 35 percent, 30 percent, and 32 percent respectively.

Commenting on the findings, Lesley Carcary, Director of Programmes and Director of Hourglass Scotland, said: “These results are genuinely shocking.

“Although we’ve known for a long time that we live in a world prejudiced against older people, the results show how widespread the issue is. These figures really shine a light on the true scale of the crisis, especially here in Scotland.”

She added that the data confirmed what the charity has long suspected – that the abuse of older people has long been drastically under-reported to authorities.

“Our polling shows that while people know that abuse of older people is a problem in Scotland today, there’s a complete disconnect between awareness of the issue and a true understanding of the role we all play in preventing abuse.”

Ms Carcary said the data reveals a disturbing level of tolerance towards abusive behaviours in our society.

“While I’ve no doubt that the vast majority of people don’t consider themselves to be abusers, the truth is that a troubling proportion of those we surveyed don’t actually see some very harmful behaviours as abuse. Without countering these perceptions, people are far more likely to perpetuate the cycle of abuse and are part of the problem.”

Hourglass, the only UK-wide charity focussed on addressing the abuse and neglect of older people, has announced hat it is expanding its points of service entry, both in response to this new evidence as well as the COVID-19 pandemic. 

With Scotland leading the way in Hourglass’s modern new approach to supporting older people, the charity will launch the UK’s first Community Hub dedicated to safer ageing in Scotland.

This one-stop-shop approach will allow the charity to begin to refer cases to a localised Community Response Team who will be able to take on casework for older people and their families.

This will first be rolled out across Scotland, before expanding into England, Wales, and Northern Ireland. Building on its Helpline, the charity is also creating the UK’s first Knowledge Bank for people seeking support or advice from the charity and its partners. This will include an instant messaging service to signpost users to appropriate resources.

Ms Carcary added: “The additional points of entry into the charity will be crucial in expanding support and resources for those suffering from abuse in Scotland as well as their loved ones.

“We want people to know what to do if they suspect an older people is being abused, and we want to ensure we are there to offer that lifeline.”

Willie Rennie, Leader of the Scottish Liberal Democrats, said of the survey results: “If these figures do not shock you to the core, I am not sure what will. This abuse is often silent, behind closed doors but more frightening for it. Victims will feel helpless which is why this research is incredibly important.”

NSPCC launches virtual assembly with guest hosts Ant & Dec

  • With children back at school in Scotland, monthly referrals from the NSPCC helpline continue to be significantly higher than pre-lockdown levels.
  • The NSPCC made the decision to produce an online assembly so they can still be in schools. 
  • Primary Schools can sign up, for free, to access the assemblies and resources via NSPCC Learning.

With referrals from the NSPCC helpline remaining more than 30% higher than pre-lockdown levels since schools returned in Scotland, the charity has teamed up with Ant & Dec to make sure children know what to do and who to speak to if something is worrying or upsetting them.

The celebrity duo is hosting a new virtual version of the NSPCC’s Speak Out. Stay Safe assembly, which – before lockdown – the charity had delivered to millions of pupils across the UK.

NSPCC experts reported that the risk of abuse and neglect increased during lockdown, and in the period April to July, the NSPCC helpline saw a 50% increase in its average number of monthly referrals to agencies in Scotland.

Today, the charity can reveal that in August and September, as children have returned to school in Scotland, the number of referrals were 38% and 61%, respectively, above the average monthly figure before lockdown this year. There were 157 referrals in August and 184 in September.

Last month NSPCC Scotland launched a social media campaign with CPC Scotland, Barnardo’s Scotland and Police Scotland asking people to keep an eye out for unusual behaviours or signs that something was not right for a child, and to speak up so that children who might have had adverse experiences during lockdown could be supported.

The national lockdown left many children trapped indoors with their abusers for months on end, and the main issues the helpline heard about were physical and emotional abuse and neglect.

It is vital that children know what to do and who to speak to if something is happening in their life which is making them feel scared or anxious.

Before the pandemic NSPCC Scotland delivered its assembly face-to-face, in more than 96% of all primary schools across the country, and in 2019/20 the charity visited 833 schools, speaking to more than 145,000 children, before lockdown was imposed.

At this current time, NSPCC school volunteers can no longer deliver the assembly in person, so instead the organisation has made a 30-minute online Speak Out. Stay Safe assembly available to all primary schools in the UK.

In an accessible and age appropriate way, the assembly helps children understand how to recognise different forms of abuse, and how to speak out if they need to.

The NSPCC is also offering supporting teaching materials with plenty of engaging activities. The assembly and resources are also available in British Sign Language (BSL).

As well as this, it also focuses on some of the additional worries that children are experiencing due to the COVID-19 pandemic.

SOSS-Assembly-V3Download

Hosts Ant & Dec, who’ve been supporting the NSPCC for many years said: “We’re thrilled to be involved with the online version of the NSPCC’s Speak Out. Stay Safe assembly and we’ve had great fun filming with Buddy, the NSPCC mascot.

“We know that the lockdown will have been a difficult time for some children and others may be struggling with being back at school.”

Dec added: “This is why the NSPCC’s Speak Out. Stay Safe assembly is so important as it reminds children that no matter what may be worrying them, there is always someone who can help.

“It is a real privilege to be supporting the NSPCC with this online assembly and we want all children to remember that difficult times never have to be dealt with alone.”

In all Speak Out. Stay Safe assemblies children are taught to speak out if they are worried, either to a trusted adult or Childline.

The assemblies help to reinforce key lessons about abuse and neglect that are compulsory for all primary schools.  

Alan Stewart, NSPCC Scotland schools service manager, said: “Because of measures put in place to control the spread of Covid-19, children have had months of staying at home; away from school and cut off from their usual support networks.

“At the NSPCC, we know for some children home isn’t always a safe place and that many will have faced increased risk of harm.

“As the pandemic continues we all need to be there to support children, and equipping them with the knowledge and understanding they need to speak out is one vital way we can help ensure their safety.

“I encourage all primary schools to sign up, so that we can work alongside teachers to help as many children as possible to recognise and report any worries they have.”

To sign-up visit nspcc.org.uk/speakout

Adults concerned about a child can contact the NSPCC helpline seven days a week on 0808 800 5000, or email help@nspcc.org.uk.

Children can call Childline on 0800 11 11 from 7.30am to midnight from Monday to Friday or 9am to midnight on weekends.

Or they can get in touch via www.childline.org.uk

NSPCC lays out six tests to create world-leading laws to protect children online

  • Charity at the forefront of the Online Harms Bill urges UK Government to deliver on Boris Johnson’s determination for ambitious regulation
  • NSPCC sets 11th hour demand for Government: ‘Pass our tests for online regulation so children don’t continue to suffer avoidable harm and abuse’
  • Online sex crimes recorded against children in Scotland surpass five a day; as Ian Russell backs calls for Bill to also tackle suicide and self-harm posts

The NSPCC has laid out six tests the UK Government’s regulation of social media will be judged on if it is to achieve bold and lasting protections for children online.

The charity’s How to win the Wild West Web report, released today, sets out how the upcoming Online Harms Bill must set the global standard in protecting children on the web.

With crucial decisions just days away, the charity is urging the UK Government to ensure it levels the playing field for children, and new laws finally force tech firms to tackle the avoidable harm caused by their sites.

The call comes after figures released by Police Scotland show the number of online sex crimes against children recorded by the force during lockdown (April – June) reached the equivalent of more than five a day – a 20% increase on the same quarter last year.

The pandemic is likely to result in long-term changes to the online child abuse threat, with high-risk livestreaming and video chat becoming more popular. Changes to working patterns, meaning more offenders working at home, could result in a greater demand for sexual abuse images and increased opportunities for grooming.

The NSPCC has routinely highlighted the growing levels of abuse and harm caused to children on social media platforms, and believes the problem has been exacerbated by the fallout from coronavirus.

At the UK Government’s Hidden Harms summit earlier this year, the Prime Minister signalled his personal determination to legislate for ambitious regulation that successfully combats child abuse.

But the NSPCC is worried the landmark opportunity to change the landscape for children online could be missed if this is not translated by the UK Government into law.

The charity has released its six tests ahead of a full consultation response to the White Paper, amid concerns Ministers are wavering in their ambitions for robust regulation.

Regulation must:

  1. Create an expansive, principles-based duty of care
  2. Comprehensively tackle online sexual abuse
  3. Put legal but harmful content on an equal footing with illegal material
  4. Have robust transparency and investigatory powers
  5. Hold industry to account with criminal and financial sanctions
  6. Give civil society a legal voice for children with user advocacy arrangements

The charity believes, if done correctly, regulation could set a British model that leads the world in child protection online.

But in a stark warning, NSPCC CEO Peter Wanless, said: “Failing to pass any of the six tests will mean that rather than tech companies paying the cost of their inaction, future generations of children will pay with serious harm and sexual abuse that could have been stopped.

“Industry inaction is fuelling sex crimes against children and the fallout from coronavirus has heightened the risks of abuse now and in the future.

“The Prime Minister has the chance of a lifetime to change this by coming down on the side of children and families, with urgent regulation that is a bold and ambitious UK plan to truly change the landscape of online child protection.

“The Online Harms Bill must become a Government priority, with unwavering determination to take the opportunity to finally end the avoidable, serious harm children face online because of unaccountable tech firms.”

The six tests are backed by Ian Russell, who has campaigned for regulation since the death of his daughter, Molly, by suicide, after she was targeted with self-harm posts on social media.

Mr Russell, who is due to be made an Honorary Member of Council for the NSPCC this week, said: “Today, I can’t help but wonder why it’s taking so long to introduce effective regulation to prevent the type of harmful social media posts we now know Molly saw, and liked, and saved in the months prior to her death.

“Tech self-regulation has failed and, as I know, it’s failed all too often at great personal cost. Now is the time to establish a regulator to protect those online by introducing proportionate legislation with effective financial and criminal sanctions.

“It is a necessary step forward in trying to reclaim the web for the good it can do and curtail the growing list of harms to be found online.”

The six tests the Government must pass if it is to create game-changing and lasting protections for children online are:

  • An expansive, principles-based duty of care; tech firms should have a legal responsibility to identify harms caused by their sites and deal with them, or face tough consequences for breaching regulation.
  • Tackling online sexual abuse; platforms must proactively and consistently tackle grooming and abuse images facilitated by dangerous design features. There must be no excuses. In the current state of play abuse images have been left online with the excuse that a child’s age cannot be proven, and images signposting abuse are not removed.
  • Tackling legal but harmful content; current Government proposals will see companies set their own rules on legal but harmful content. This is not good enough. The law must compel firms to respond to the harms caused by algorithms targeting damaging suicide and self-harm posts at children and avoid a two-tier system that prioritises tacking illegal content. The danger of harmful content should rightly be balanced against freedom of expression, but focus on the risk to children.
  • Transparency and investigation powers; tech firms currently only dish out information they want the public to see. The regulator must have the power to lift up the bonnet to investigate platforms and demand information from companies.
  • Criminal and financial sanctions; fines are vital but will be water off a duck’s back to some of the world’s wealthiest companies. Government can’t backslide on a named manager scheme that gives the regulator powers to prosecute rogue tech directors in UK law.
  • User advocacy arrangements; to level the playing field there must be strong civil society voice for children against well-resourced industry pressure. Big tech should be made to clean up the damage they have caused by funding user advocacy arrangements.

The NSPCC has been the leading voice for social media regulation and the charity set out detailed proposals for an Online Harms Bill last year, which informed much of  the White Paper.

The Government has said the consultation response will be published in the autumn, with legislation expected to be delivered in the new year.

Child sexual offences in Scotland rise by 30% in five years

NSPCC calls for urgent action to tackle crisis of abuse

  • More than 5,000 child sex offences recorded by Police Scotland in 2019/20
  • Childline counselling sessions about sexual abuse in the family triple across UK during lockdown 
  • NSPCC urges Scottish Government to draw up a Child Sexual Abuse Strategy that puts victims and prevention at its core 

Police Scotland recorded an average of 15 child sex offences every day last year, new figures from the NSPCC reveal.  

There were 5,311 recorded offences including rape, online grooming and sexual assault against children in Scotland in 2019/20 – up 30% in the five years since 2014/15. 

In last year’s figures, where gender was recorded, girls were five times as likely to be victims, and in the offences where age category was given, 45% of the crimes recorded were against children under 13.

Across the UK, there were 73,518 recorded offences in 2019/20. The data was provided by a total of 44 out of 45 police forces after the NSPCC submitted a Freedom of Information request. 

NSPCC Scotland believes these figures show the urgent need for national leadership to create a coordinated plan to tackle child sexual abuse, both online and offline, in the country.

The charity is now calling on the Scottish Government to follow other nations in the UK and set about producing a comprehensive Tackling Child Sexual Abuse Strategy.1

The charity is calling for the strategy to put the needs of children and young people at the centre of how authorities respond to child sexual abuse, with a focus on effective prevention and victims having access to timely, relevant and specialist support to help them recover.

NSPCC Scotland research2 has shown that the availability of specialist therapeutic sexual abuse services is patchy and inconsistent across the country. 

Support should include that provided through Child House initiatives where health, policing, social work, therapeutic and other services provide help to children under one roof.

Matt Forde, NSPCC Scotland’s head of service, said: “Every day, children in Scotland are being sexually abused and having to live with the devastating impacts of this abuse on their lives.  

“Urgent action is needed to prevent abuse and to ensure children are supported to recover when it is disclosed.  

“In Scotland, we have seen numerous plans and initiatives launched to deal with various aspects of such abuse, including child sexual exploitation and harmful sexual behaviour.

“However, we believe it is crucial to have a joined-up approach when tackling this crime and want to see a strategy which puts the experiences and needs of children at the heart of it and is effective in preventing abuse and helping young people recover.”

The call comes as an NSPCC report found contacts from young people to Childline about sexual abuse in the family tripled across the UK during lockdown.

The report published today, ‘The impact of the coronavirus pandemic on child welfare: sexual abuse’, shows there were an average of 23 contacts to Childline per week about child sexual abuse in the home, up threefold since March 23rd when lockdown was announced.

Some children told Childline that sexual abuse had become more frequent during lockdown, as they were spending more time with their abuser.

One 17-year-old girl said: “It started during lockdown, about seven weeks ago. Dad touched me and got me to touch him. Today he came into my room and removed his trousers and asked me to do something to him and I did it.

“I don’t want to live here anymore. I feel I should tell social services about how abusive dad is, but I don’t feel ready to tell them about the sexual abuse part.”

A third of counselling sessions were about abuse in the family that happened over a year ago, with many children talking about it for the first time.

A 15-year-old girl told Childline: “My dad touched me sexually when I was younger and now I have to be home all the time with him and I can’t deal with it. Just being in the house with him is so hard. I am constantly reminded of what he did.”

Anyone concerned about a child can contact the NSPCC Helpline for advice on 0808 800 5000. Adult victims of non-recent sexual abuse can also get in touch for support.

Childline is available for young people on 0800 1111 or at www.childline.org.uk

Scottish shopworkers are abused, threatened or assaulted on average over 17 times a year

Usdaw calls on MSPs to back Daniel Johnson’s Bill

Shopworkers’ trade union Usdaw has today released shocking statistics from their annual survey which shows that an average Scottish shopworker is verbally abused, threatened or assaulted 17 times a year, which is more than ONCE EVERY THREE WEEKS.

While not all shopworkers suffer to this extent, some experience much higher levels of abuse, threats and violence. Usdaw’s ‘Freedom from Fear’ survey of over 1,000 retail staff shows that this year:

  • Over 60% of Scottish shopworkers experienced verbal abuse,
  • 32% were threatened by a customer,
  • 2.3% were assaulted, which amounts to more than 15 assaults every day across all of Scotland’s shopworkers.

Usdaw has called on the Scottish Government to back the Protection of Workers Bill promoted by Daniel Johnson MSP (Labour, Edinburgh Southern), which has been formally lodged with the Parliament today after an extensive consultation process.

The Bill seeks to provide additional protections for retail staff, including those who sell age-restricted items. It is overwhelmingly backed by shopworkers and supported by the Scottish Retail Consortium, Co-op and the Scottish Grocers’ Federation.

Daniel Johnson MSP said: “I am delighted to see my bill officially introduced at the Scottish Parliament today after a meaningful consultation and drafting process. Abuse and threatening behaviour should not be part of the job, and with the busy Christmas shopping season fast approaching it is now more important than ever that this is recognised.

“I believe this bill will secure the rights of all those workers who feel threatened at their place of work and will make it clear that such behaviour will not and should not be tolerated. I would like to take this opportunity to thank Usdaw and all those other trade unions and organisations that have worked with me and look forward to speaking with parliamentary colleagues as the bill makes its way through the necessary parliamentary stages.”

Paddy Lillis – Usdaw General Secretary said: “Violence, threats and abuse against workers is totally unacceptable and we want the Scottish Government to act by supporting Daniel Johnson’s Bill.

“The statistics are shocking, showing that on average a Scottish shopworker can end up on the wrong side of a verbal or physical assault more than once every three weeks. Our message is clear, abuse is not a part of the job.

“Life on the frontline of retail can be pretty tough for many shopworkers and there is still a lot to do to help protect them. We launched our Freedom From Fear Campaign in the face of growing concerns amongst retail staff about violence, threats and abuse. The campaign works with employers to promote respect.

“There needs to be a simple stand-alone offence that is widely recognised and understood by the public, police, the judiciary and most importantly criminals. Retail staff have a crucial role in our communities and that role must be valued and respected, they deserve the protection of the law.”

Jim McFedries, Scotmid Co-operative’s Head of Profit Protection, said: “Scotmid fully supports and welcomes the introduction of new legislation which will protect our colleagues from violence and abuse.

“Throughout this process, we’ve backed Daniel Johnson MSP’s Private Members Bill because it is time to put a stop to these alarming incidents that happen in our stores and across the industry.

“As a community convenience retailer, we strongly believe our staff should not be subjected to violence or anti-social behaviour when they are simply just doing their jobs. We strongly believe the introduction of this Private Members Bill will take a giant stride towards eradicating this ongoing issue for our colleagues and ultimately lead to a positive change.”

David Lonsdale – Director of the Scottish Retail Consortium says: “Incidents of abuse or violence towards retail employees is a growing problem, commonly triggered by shopworkers delivering what the State increasingly asks of them: enforcing age-restriction policies, refusing to serve intoxicated customers, or dealing with shop thieves.

“This abuse and violence is utterly deplorable. These are not victimless crimes, they have a huge impact on the skilled, passionate and determined individuals who make our industry such a vibrant place to work, and comes despite record spending by retailers on crime prevention. That’s why we are urging MSPs to respond positively and get behind Daniel Johnson’s Bill, to bring sentencing law into line with the reality on the ground.”

Voices from the Scottish frontline: As part of Usdaw’s survey of violence, threats and abuse against shopworkers, respondents have the opportunity to feed back their experiences. Here are some examples from Scotland:

Alcohol:

Aberdeen – “Customer under influence refused alcohol and become abusive and threatened staff.”

Bellshill – “Because Scottish licencing laws are not clear to customers, I receive abuse on a regular occurrence.”

Irvine – “Daily abuse from customers under the influence of drugs and alcohol”.

Glasgow – “Couldn’t sell alcohol before 10 am got an earful and told I’d ruined her life.”

Aberdeenshire – “Refused customer alcohol as they were drunk they tried to grab my hair and grabbed hold of my shirt”

Age-restricted sales: 

Broxburn – “Customers very aggressive when refused sale of age restricted products, particularly alcohol.  They think it’s ok to shout and swear at you using language that is disgusting and personal insults.”

Fife – “ID’d someone who looked about 19, called a ‘ginger c**t’.”

Fraserburgh – “Refused customer cigarettes and they started shouting and swearing”.

Stranraer – “I was sworn at when I refused sale of  a  resisted item without ID”.

Throwing goods:

Inverurie – “Customer threw items of their shopping at me as they were unhappy about the price”

Aberdeen – “I asked some youths to leave the store and they started throwing things at me.”

Dalkeith – “One time a customer threw a computer at the manager.”

Stenhousemuir – “His scotch pie, was not hot, he threw it back st me, and it hit my face.”

Sexual harassment: 

Fife – “Customer talking to members of staff inappropriately forcing members to be feel uncomfortable”

Moray coast – “Usually more sexual harassment that makes me feel extremely threatened and unsafe”

Glasgow – “Got flashed by a customer, have had customers grab me and comment on my breasts.”

Shoplifters:

Fife – “Shoplifter tried to head-butt me”

Braehead – “Chasing shoplifters – threatened with knife and syringes”

Glasgow – “Shoplifter tried to head butt and kick me whilst he was being detained. Threatened to find my family using social media and slash their faces.”

Belittling:

Wick – “Asked if I was stupid, spoken to like a child.”

Dumfries – “I was asked if I was a  normal person or not.”

Dunfermline – “A customer once told me he wished I’d go away and kill myself for trying to do my job helping him”

Glasgow – “I have been called a fat cow and a jobs worth from shoplifters”.

Assault:

Dingwall – “One customer elbowed me on purpose when I went past”

Greenock – “Was attacked and a fag stubbed out on my face.”

Stirling – “Shoplifter pushed me over dislocating shoulder”.

Verbal abuse:

Dundee – “I have had customers shout at me if something doesn’t go right and called many names, such as b***h and c**t”

Inverness – “A Woman was very upset about  our  lack of 10p bags and got verbally abusive.”

Kilmarnock – “People being rude and bad mannered if they have to wait more than a minute in a queue”.

After work:

Edinburgh – “I have been stopped in the street going home and verbally abused by a family member of a shoplifter that  I had caught previously that day. I feel very uncomfortable being put in that situation as these people know where I live and are known to be violent!”

Irvine – “Got threatened to be done away with because I closing the store!”

Glasgow – “Threat to be stabbed, have car smashed up, to be met when finished work, called names, spat at. The list goes on”.

 

 

 

NSPCC Scotland’s School Service delivered to all schools in Edinburgh

NSPCC Scotland’s ‘Speak Out Stay Safe’ (SOSS) service which helps children to learn how to recognise abuse, has now been delivered in all mainstream primary schools in Edinburgh. Continue reading NSPCC Scotland’s School Service delivered to all schools in Edinburgh

Man jailed for twelve years for ‘appalling abuse’

A man has been jailed for twelve years for a horrifying series of offences against children including rape and allowing a child to be raped, cruelty and neglect. Police are now appealing for help to hunt down Thomas Nelson’s associates – they believe up to twenty more abusers could be guilty of horrific crimes. Continue reading Man jailed for twelve years for ‘appalling abuse’

Trauma framework launched

Minister for Mental Health, Maureen Watt has launched a new training resource to help meet the needs of people affected by trauma and abuse. The National Knowledge and Skills Framework for Trauma is designed to support people working in the public and third sectors in Scotland to support those affected by trauma, their families, carers and supporters. Continue reading Trauma framework launched