World Homeless Day: How Edinburgh is meeting the challenge

TODAY (Monday 10 October) marks World Homeless Day, which highlights the issues facing many people without a permanent home in our communities.

With the cost of living rising, we want to raise awareness of the help we have available and what we are doing to increase our impact.

Prevention is better than a cure

The best way to tackle homelessness is to stop it from happening in the first place and to help as many people as we can before they find themselves at risk of losing their home.

We’re looking ahead to this winter and putting plans in place to help those at risk of fuel poverty, with a dedicated cost of living directory, and we’re working with Changeworks as we do every year, so that support is available to make homes warmer and more energy efficient.

Our Rapid Rehousing Transition Plan steps up activity to prevent homelessness, maximises our supply of and access to settled housing options, reduces the time people spend as homeless, especially in temporary accommodation, and helps us to provide tailored support as and when people need it. It is a five-year plan which prioritises prevention and directs every decision we make to improve the homelessness services we provide.

24/7 help and advice

Despite working to prevent homelessness, sudden events, life changes or circumstances can lead to someone losing their home or rough sleeping unexpectedly. We have an emergency out of hours service which can be contacted at any time on 0800 032 5968.

We will provide a housing options interview to anyone at risk of becoming homeless within the next 56 days with the aim of stopping each person from losing their home, giving advice on housing options and involving other agencies who can help.

Streetwork is a charity that supports people who are homeless in Edinburgh. Their team is out on the streets every day and night, helping people to resolve their homelessness as quickly as possible. Anyone can contact Streetwork if they are worried about someone they think is homeless, on 0808 178 2323 or at streetteam@streetwork.org.uk.

Streetwork will go out to find the person to offer them support.

Recognising the impact of high rents

The Scottish Government has imposed a nationwide rent freeze until March 2023 to help with the cost of living crisis. Yet, Edinburgh still experiences some of the highest private sector rents in Europe.

That’s why we’ve created a dedicated team tasked with reducing the number of people who become homeless from the private rented sector. By the end of March 2022, this team has supported 100 homeless households to access a settled home in the private rented sector or in mid-market rent properties – preventing homelessness for 240 households by helping them to remain in their current private rental tenancy, or by supporting them to access a new home in a private rented sector or mid-market rent property.

Early intervention for Council tenants

We’ve frozen rents for Council tenants for two years running and Councillors are considering extending this for another year.

We’ve carried out an early intervention pilot project to identify and support Council tenants who are at serious risk of court or eviction action from failing to pay rents, but who have been difficult to engage with. Over the course of the pilot, 49% of household referrals engaged with the service and remain in their home and now we will seek to develop the service further.

Tailored help at the hardest of times

We’re developing pathways to avoid homelessness for people at key transition points in their life – such as leaving hospital or prison or fleeing domestic abuse – and have specialist support in place for anyone at these junctures.

In 2020 we adopted a new Domestic Abuse Housing Policy which aims to give people affected by domestic abuse access a range of housing options. It prioritises, where possible, those subjected to abuse safely staying where they are or moving quickly and with strong support into a safer space.

Breaking the cycle of repeated homelessness

Experiencing homeless is a hugely stressful and challenging event for anyone. Often there are complex reasons why a person returns to homelessness. We work with our partners like NHS Lothian, Streetwork, Shelter and Bethany to offer mental health, addiction and other help to try and break the cycle.

Providing a home is just one aspect of combatting homelessness. Helping people to access financial support, set up a bank account, find employment, access the internet, and participate in community life are all ways which can support independence and stability. We work with partners in the third sector to provide this help.

Edinburgh Help to Rent is a scheme to help homeless households’ access and keep a private rented tenancy in Edinburgh. The scheme provides a rent deposit guarantee bond and offers rent in advance, as well as furniture, and access to support if needed. This service is delivered by Crisis and 138 bonds have been issued to households over the course of the project so far, with 38 issued in the year to March 2022.

Better support for people experiencing homelessness

We have been delivering a scheme called Housing First since November 2018. It provides ordinary, settled housing with separate wrap-around support for people with the most complex of needs. As of 31 March 2022 we had a tenancy sustainment rate of 80% and support has been provided for a total of 153 households.

Delivered by Simon Community Scotland / Streetwork, these interim measures will be in place until the end of March 2023, when we’ll commission Visiting Housing Support – an improved one stop service which will include support for people in receipt of housing first, people currently receiving support from the complex needs service and people who currently receive support from the locality visiting housing support services.

Additional support for young people

We provide a homelessness prevention service and advice on housing options for young people who are homeless or at risk of becoming homeless and are 16 or 17 years old, or under 21 and have been looked after by us. Likewise, special support is available for people with significant support needs.

For young people who are leaving or recently left our care, they are supported to find appropriate, sustainable accommodation. It is a transition to live independently, and we work with young people to create a Pathway Plan.

We’ve also committed to developing proposals for a youth housing hub, a physical hub providing co-location of core services and hosting for wider relevant services for young people experiencing or at risk of homelessness.

Services provided would include statutory services, employability, housing support, health services, advice and welfare services. A feasibility study has been completed and a draft implementation plan is being taken forward.

Moving people through the system quicker

With demand for housing so high in Edinburgh, many people face long waiting times for a suitable home which best meets their needs. People can also feel unsure about the bidding process.

To help us speed up the system, we’ve recruited 28 additional officers including 10 new Housing Assistants and a Supervisor. These posts are part of a recently formed transformation team in Homelessness Prevention and Housing Options who are supporting the work to reduce the number of households in temporary accommodation.

Our Housing Assistants provide practical help ensuring people understand the bidding process, get support with bidding as required and provide feedback on bids. They re-enforce Housing Options advice. At the end of March 2022, among other positive outcomes, the Housing Assistants’ interventions resulted in 892 case closures and 87 homeless households accepting suitable offers of settled accommodation as a direct result of bidding feedback.

Improving our accommodation

It is no secret that Edinburgh faces a severe social housing shortage and demand for new housing. In the face of these challenges, we are working hard to improve the type and amount of temporary accommodation we have to offer, and we’re doing this through some innovative ways.

Private Sector Leasing (PSL)

PSL provides self-contained flats leased from private landlords. The new contract we introduced in 2020 linked rates we can offer to local market rates within Edinburgh. This has allowed more competitive rates to and take up from landlords. At the end of March 2022 there were 1,747 PSL properties, which is an increase of 163 properties compared to the year previous.

Home Share

This is a form of temporary accommodation where three to five people live together in a furnished home in the community. This accommodation has received positive feedback from residents, the number of Home Share properties we’re offering has increased from 6 properties and 26 residents in March 2020 to 17 properties and 55 residents across the city by 31 March 2022.

Temporary Furnished Flats (TFF)

We have a plan to increase our stock of these flats as quickly as possible and reduce the amount of emergency accommodation we use. The Covid-19 pandemic impacted on the delivery of this initiative but work has now fully commenced again.

Development of gap homes

Officers are identifying potential gap sites, small suitable areas of land in Council ownership, which could be used to build temporary accommodation through modular construction methods that meets the needs of service users.

Support for refugees

Since the outbreak of war in Ukraine, we’ve welcomed thousands of Ukrainian refugees through Edinburgh, providing similar homelessness support to anyone without a permanent home in this city. While most Ukrainian people settled here are on Government schemes, we are also aiding temporary accommodation and support into employment, to receive benefits and with household items.

Social homes

We have a rehousing target of a minimum of 50% of Registered Social Landlords (RSL) lets, both new build and existing, being allocated to homeless households. The target for Council social lets is a minimum of 70%, which means many homes which become available are prioritised to people who have been experiencing homelessness.

As part of our housebuilding plans, we are also committed to building new Council homes within 10 years, and to ‘retrofitting’ thousands of existing homes to bring them up to a newbuild standard.

Commenting, Councillor Jane Meagher, Housing Homelessness and Fair Work Convener said: “It takes a whole society to work together to help people who face homelessness and prevent families from losing their homes.

“This World Homeless Day I’m so grateful to the many officers, third sector organisations, partners and volunteers in our city who work day and night to help people in desperate need.

“The daily pressures facing people experiencing homelessness are unimaginable for most. No one should have to experience the stress of not having a safe and permanent home.

“Sadly, after the pandemic we’re starting to see numbers of homeless cases gradually rise again – highlighting just how important and urgent it is that people understand the help which exists.

“Particularly in light of the cost of living crisis this winter, we are focusing our efforts on prevention and helping people to stay in their current homes, given the many difficulties households face.

“Edinburgh is a growing city and we face housing pressures like nowhere else in Scotland. With the lowest proportion of social housing in the country and the biggest, most expensive, private rented sector, the current economic climate is of concern.

“That said, the Council and the city has made huge strides in recent years. There are changes which I think are making a truly positive impact and will make a great difference in the long term. Lots of work has taken place to tackle root causes and recurring issues when it comes to homelessness in our city, and that’s clear to see. Together, we’re committed to keeping the momentum going as we face the cost of living challenges ahead of us.”

For more information, advice and support on homelessness or helping someone in need, please visit www.edinburgh.gov.uk/homeless-risk.

Top UK Road Trips: Generation Z Vote for the Lake District

The Lake District has once again been voted the UK’s top road trip location in a new piece of research conducted by leading fuel brand – JET.

1250 UK drivers were asked to rank their favourite UK road trips with just over one-fifth (22%) voting for the Cumbrian national park as their favourite destination with 56% voting it into their top three.

Described by Wordsworth as ‘the loveliest spot that man hath found’ – more than 200 years on, the lakes and breath-taking roads that often hug the water’s edge continue to beguile today’s UK drivers. And while we could be forgiven for thinking that the romantic lure of the Lakes is lost on the young – think again! Gen Z drivers (18-24) were the most enthusiastic about the Lake District road trip with one-quarter voting it into the top spot and an unequivocal 59% voting it into their top three.

The stunning drive from Devon to Cornwall, ranked in second place this year with The Peak District taking third place. Other popular road trip destinations include: the North Coast 500, North Yorkshire Moors/Road to Whitby and The Cotswolds.

And while all drivers, across all age groups were unanimous in their top choice of the Lake District, there was less agreement when it came to other favoured UK road trips. 18–24-year-olds selected Devon to Cornwall as their second choice with The Peak District, Stone Henge/Cotswolds and North Coast 500, as their next most popular locations.

In contrast, the over 65s voted for an arguably more adventurous mix with the North Coast 500 as their second pick, the North Yorkshire Moors in third, Devon to Cornwall fourth and Snowdonia to Anglesey in fifth place.

The UK’s Top Ten Road Trips

  1. The Lake District
  2. Devon to Cornwall
  3. Peak District
  4. North Coast 500
  5. North Yorkshire Moors/Road to Whitby
  6. Cotswolds Roads
  7. Stone Henge/Cotswolds
  8. Snowdonia to Anglesey
  9. Scottish Borders between Northumberland and Edinburgh
  10. Norfolk Coast

Gen Z’s Top Ten Road Trips:

  1. The Lake District
  2. Devon to Cornwall
  3. Peak District
  4. Stone Henge/Cotswolds
  5. North Coast 500
  6. North Yorkshire Moors
  7. The Causeway
  8. A303 down to the West Country
  9. Norfolk Coast
  10. Snowdonia to Anglesey

Top Ten Road Trips 65+:

  1. The Lake District
  2. North Coast 500
  3. North Yorkshire Moors
  4. Devon to Cornwall
  5. Snowdonia to Anglesey
  6. Scottish Borders between Northumberland and Edinburgh
  7. Peak District
  8. The Cotswolds roads
  9. Stone Henge/Cotswolds
  10. The Causeway

JET’s inaugural road trip study was conducted in September 2020.

Former nurse disqualified as a company director for 10 years

Director of health and wellbeing company falsely claimed £30,000 Bounce Back Loan for personal gain during pandemic

Monica Coyle, 51, from Kilmarnock has been disqualified as a director for 10 years after fraudulently claiming a £30,000 government Bounce Back Loan (BBL).

Coyle, a former NHS nurse, was director of Positive Pulse Limited, a health and wellbeing company which provided health checks to employees of businesses. She had also been president of business and professional women’s group Ayrshire Business Women in 2019.

Coyle applied for the Bounce Back Loan in May 2020 after the Covid-19 pandemic impacted her business.

She falsely declared turnover of £130,000 in her application, rather than the actual turnover of her business, which was less than £5,000.

As a result, Coyle received a BBL of £30,000, of which she spent over £26,000 on personal use.

Bounce Back Loans were earmarked for small to medium sized companies impacted by Covid-19, and the loans were designed to support the company, rather than for the director’s own gain.

Positive Pulse Limited went into Creditors Voluntary Liquidation in February 2022, owing £30,000 to the bank, in respect of the BBL.

The Secretary of State accepted a disqualification undertaking from Monica Coyle, after she did not dispute that she caused the company to apply for, and receive, a BBL of £30,000 which the company was not entitled to, following which she received personal gain.

Her ban is effective from 16 September 2022 and will last for 10 years.

The disqualification undertaking prevents Monica Coyle from directly, or indirectly, becoming involved in the promotion, formation or management of a company, without the permission of the court.

Investigation Manager Steven McGinty said: ‘Bounce Back Loans were made for the economic benefit of the company, not for directors’ personal gain.

‘Monica Coyle exploited the scheme and took taxpayers’ money during the pandemic which she knew she was not entitled to.’

Pentlands MSP Gordon Macdonald backs calls for Chancellor to go

 INDEPENDENCE THE ONLY ROUTE TO ESCAPE TORY CUTS FOR GOOD

SNP MSP Gordon Macdonald has backed calls for Chancellor of the Exchequer Kwasi Kwarteng to resign or be sacked following his shambolic handling of the UK’s finances. 

It comes as the independent Office for Budget Responsibility confirmed they offered to provide a forecast to the Chancellor to go alongside his fiscal statement, but that it was not commissioned by the UK Government.

This was despite the OBR confirming it WAS able to produce an updated forecast that satisfied the legal requirements of the Charter for Budget Responsibility.

And the calls to quit have intensified after Prime Minister Liz Truss refused to rule out her Government slashing benefits and cutting £18billion from public services – which threatens Scotland’s budget and our NHS – to pay for Kwarteng’s staggering incompetence in mishandling the economy.

SNP MSP Gordon Macdonald said: “The fallout from the new Truss administration’s ‘mini-budget’ has been huge, taking a wrecking ball to the UK’s finances, endangering the pension funds of millions, causing banks to withdraw mortgages and leaving millions of families in Edinburgh deep distress.

“We now learn that despite the OBR publishing their forecast to the UK Government, the Treasury will delay the publication until November 23. This is simply unacceptable.

“It’s been a disastrous first few weeks of the Truss premiership but if the rhetoric from the Conservatives is to be believed, much worse is yet to come.

“Within days of taking office, we have once again seen the devastating consequences of Scotland being shackled to this outdated, corrupt Westminster system. Mortgages, pensions and savings of the people of Edinburgh are all being badly hit – and there is no plan to fix it.

“Instead of trying to dodge accountability or, as we now know, drinking champagne with hedge fund managers on the night of his budget, the Chancellor must do the honourable thing and resign or be sacked.

“And Truss’s plan to impose a new wave of Tory austerity cuts is utterly obscene. After 12 years of Tory mismanagement and Brexit damage, the UK already had the worst levels of poverty and inequality in north west Europe.

“The UK government should be reversing the damage it has caused, not doubling down on cuts and pushing more people into poverty.

“These actions underline the need for Scotland to become an independent country – so we can escape Westminster control and get rid of the Tories for good.”

Dogs Trust welcomes Holyrood debate on greyhound racing

Following Thursday’s debate in Scottish Parliament on the future of greyhound racing in Scotland, Owen Sharp, Chief Executive at Dogs Trust said: “We’re really pleased to hear the issue of greyhound racing being debated in the Scottish Parliament and would like to thank Mark Ruskell MSP for lodging the motion.

“Whilst the Scottish Government’s commitment to reviewing the activities of the greyhound industry as part of its upcoming consultation on extending the Animal Welfare (Licensing of Activities Involving Animals) (Scotland) Regulations is a step forward, we firmly believe the industry must come to an end. We are concerned that licensing the industry would not be sufficient to protect racing greyhound welfare.

“Greyhound racing in Scotland has been significantly reduced since 2020, and with only one operational track, any phase-out period should be considerably shorter than elsewhere in the UK.

“Just last week, Dogs Trust called for an end to greyhound racing across the UK. While we have worked closely with the greyhound industry for many years to try to improve welfare conditions for the dogs, progress has not been made quickly enough, or on a big enough scale.

“It is simply not acceptable that in Great Britain over 2,000 greyhounds died or were put to sleep over the last four years, with close to 18,000 injuries recorded, all in the name of entertainment.”

On 27th September, three of the UK’s largest animal welfare organisations – Dogs Trust, Blue Cross and the RSPCA – called for greyhound racing to come to an end as soon as possible to put a stop to the unnecessary and completely preventable deaths of hundreds of dogs every year.

In Scotland, there are two greyhound racing tracks, one licensed by the Greyhound Board of Great Britain (GBGB) at Shawfield in Rutherglen and an independent “flapper” track at Thornton in Fife. Shawfield has been non-operational since March 2020, with racing at Thornton considerably reduced.

The charities have, as part of the Greyhound Forum, worked with the greyhound racing industry for many years to try to improve conditions for the dogs involved. While this has led to some improvements, there are still significant welfare issues for racing greyhounds which have not been resolved and cannot be resolved.

This announcement sees the organisations aligned with Scottish SPCA, One Kind, League Against Cruel Sports Scotland and Scotland Against Greyhound Exploitation who have all called for an end to greyhound racing in Scotland.

Greyhound racing is inherently dangerous for the dogs involved. Running at speed around oval tracks causes significant injury to many dogs, and in some cases the injuries are so severe that it is necessary to euthanise the dog.

The GBGB * is the self-regulating organisation that governs licensed greyhound racing in Great Britain. Data from GBGB show that over 2,000 greyhounds died or were put to sleep and nearly 18,000 injuries were recorded from greyhound racing between 2018 and 2021**, with additional dogs injured on independent tracks.

Comprehensive internal reviews conducted by Dogs Trust, the RSPCA and Blue Cross highlighted serious concerns at every stage of a racing greyhound’s life including issues around inadequate welfare standards in kennelling and transporting the dogs.

Some of the dogs used in racing are kept in poor, barren conditions, with little if any enrichment and fed a poor diet. The reviews also highlighted concerns around the general health of the dogs including the number and severity of injuries sustained during racing.

There are also serious issues around the racing of greyhounds in extreme weather and the number of puppies that are unaccounted for between birth and racing registrations, so often referred to by the sector as the “wastage”.

The reviews also found there to be disjointed and ineffective regulation within the sector, a lack of transparency regarding industry practices, and additional concerns around the enforcement of regulatory standards.

There’s also concern around the absence of a sustainable and consistent source of income for the industry which has grossly impacted any meaningful change for the dogs involved. However, even if the considerable finances needed to continue were made available, a complete overhaul of the sport is necessary to ensure it is compatible with good welfare.

Dogs Trust, the RSPCA and Blue Cross want to see an end to greyhound racing announced as soon as possible and expect the phase out across Great Britain to be feasible within five years to allow the racing industry and animal welfare organisations to carefully plan and coordinate the care of the many dogs affected.

In 2021 there were in excess of 18,000 licensed greyhounds eligible to race in GBGB races, with additional greyhounds racing on the independent tracks.

Spartans October Holiday Programme

Youth Work October Holiday Camp – just come along and join in!

If you’ve not registered with us before you can find the form here or we’ll set this up when we see you: https://app.upshot.org.uk/signup/5f23b8a1/…

#youthwork

#youthworkworks

#youthworkmatters

Which?: 11 ways to save on your heating bill this winter

From small jobs to big changes, here are our top tips for cutting your energy bills

WHICH? consumer research found that in August 2022, 65% of households cut back, dipped into savings or borrowed money in order to cover essential spending. And with most people’s gas boilers whirring into action this month as the temperature drops, outgoing expenses are only increasing. 

Our experts have identified a variety of ways to reduce your heating energy bills this winter. 

The big things can drastically change how much energy you use every year, while the small things can cheaply make an immediate dent in your bills during a time where a bit of help goes a long way.

Sometimes it’s simply a matter of using a new boiler setting or spending 15 minutes plugging a gap in your home that provided a welcome breeze during the summer heatwave. We’ve also listed a few more expensive, longer-term fixes. If you do feel able to, it’s worth thinking about whether any of these could suit your home.

Read on for our top tips for getting ahead this winter.

Emily Seymour, Which? Energy and Sustainability Editor, said: “Many people will be looking to save money by reducing their energy use this winter. Some easy ways to cut your bills include using radiator valves to make sure each room of your house is only ever as warm as you need it to be.

“If your home has a single room thermostat, it should be set at the lowest comfortable temperature as heating bills will rise by about 10 per cent for every additional degree you turn it up.

“Combi boiler owners can try turning its flow temperature down and the preheat setting off. Tap water will initially come out cool before it heats up, but you’ll be wasting less energy.

“If you have a hot water cylinder, you can’t make use of low flow temperatures. Instead, insulate your hot water tank with a jacket no less than 75mm thick and make sure you’ve got lagging on pipes.

“Simple steps like placing weatherproofing tape over gaps or putting down a draught excluder can guard against heat loss.”

Get our latest cost of living news and advice to support you through the colder months.

1. Check your boiler settings

Somebody turning a dial on their boiler control panel

Boilers are easy to cast as a cost-of-living villain. They’re big, sometimes noisy, most of them run on fossil fuels, and they can have a big impact on your energy bills – in fact, in most homes the boiler is the one single thing that uses up the biggest portion of your annual energy bill.

But a central heating system that’s working efficiently and using energy proportionate to your home’s heating need is still the best way to heat your home during the coldest months of the year. 

For most people, the priority should be making your boiler cost less to use, and not deferring to replacements like portable heaters. 

There’s a lot you can do to make your heating run more efficiently:

  • Get your boiler serviced. This will reduce the chance of a costly emergency repair and keep a new boiler in warranty. Plus, a well-maintained central heating system will run more efficiently, and you can ask your boiler engineer about whether your boiler’s settings can be toggled to run more cheaply. If you rent, you are within your rights to ask your landlord to arrange a boiler service every year.
  • Toggle pre-heat off. Combi boilers use water on demand, but sometimes they pre-heat water so it’s ready to get to taps quicker. This is nice, but it will keep your boiler burning more than it needs to.
  • Bleed your radiators – or ask an engineer to do it if you prefer – and install thermostatic radiator valves (TRVs) onto them so you can turn radiators off in rooms you don’t often use (more on this below).

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2. Adjust your combi boiler’s flow temperature

Combi boiler owners should look at their flow temperature. You can save up to 8% on your heating bill by turning down the temperature of the water that gets circulated around your radiators. If your boiler heats this water to its max, your boiler won’t even condense, which means it’s running inefficiently. 

Head to our full guide on how to adjust your boiler to lower your heating bill to find out more.

The Heating & Hot Water Industry Council (HHIC) recommends that people adapt their boiler settings with the advice of a boiler engineer. This is particularly true if you have a system or regular boiler that keeps water stored in a tank. Because stored water needs to be heated a certain amount to avoid Legionnella bacteria, you should only change settings with professional advice if you have one of these. 

However, if you have a combi boiler, you’ve made sure it’s safe and you’ve checked your boiler’s technical manual, you can adjust these settings yourself. 

This setting is accessible to anyone and it can be changed using your boiler controls. The flow temperature for heating is generally symbolised by a little picture of a radiator, and for hot water, a picture of a tap. Up and down arrows will change the temperature settings.

Nesta has created a free step-by-step boiler temperature tool to walk combi boiler owners through the process of changing flow temperature settings for your heating. 

It recommends a 55°C setting, but we suggest starting a bit higher initially to see if you’re comfortable with the change.  

3. Insulate your boiler’s hot water cylinder and pipes

if you have a boiler with a hot water tank, the advice above doesn’t apply. That’s because boilers that store water in a tank usually can’t manage the efficiency gains of combis as they’re not well suited to running low flow temperatures without modification. 

You shouldn’t change the flow temperature of a regular or system boiler with a hot water cylinder without consulting an engineer, because your boiler must be able to pasteurise stored water effectively to avoid bacteria such as Legionella developing.

However, that doesn’t mean there’s nothing you can do to improve your boiler’s efficiency. You’ll be using a lot of energy to heat up the water in your storage cylinder, and you don’t want to lose out on any of that. So make sure the cylinder itself is well insulated. This can be as easy as buying a jacket for about £20. It should be no less than 75mm thick according to industry standards.

You can also lag the pipes that carry water around your home for around £5 a metre. Water loses a lot of heat in transit, so it’s a small expenditure for a good long-term saving. It’s particularly useful to do it for the pipes coming in and out of the cylinder.

Lagging pipes will also reduce the risk of them freezing in a cold spell, which can be costly to repair.

Find out what to do if external pipes freeze over with our guidance on how to thaw a frozen boiler condensate pipe.

4. Automate your heating with smart thermostats

Smart technology isn’t for everyone, but if you do like using your phone, tablet or voice assistant for managing your home, then a smart thermostat will give you easy and precise control over your central heating. 

They’re designed to provide automation to help you use your heating at the best times. Whether it’s toggling your boiler when you’re nearby to benefit from it, learning your routine so it can predict the optimal times to run or even checking the weather forecast to anticipate increases and decreases in heating need, smart home heating is becoming increasingly clever.  

While many of these features are designed for your comfort, rather than your wallet, smart thermostats really come into their own when it comes to making savings if you set up zonal heating with compatible radiator valves.This means you can vary the routine and temperature of different rooms so you’re not wasting energy by heating rooms at the wrong times.

For example, you might want to programme your kitchen to get a burst of heating in the morning before you put the kettle on and your living room to be warmest in the early evening, while you’re happy for your bedroom to stay cold all day until you’re about to go to bed. All of these adjustments mean you’re saving crucial kilowatts by never heating a room you’re not actually using.

Since the introduction of new legislation in 2018, new gas boilers need to come with one of four energy-saving add-ons. Smart heating controls are one of them. But if you have an older boiler you can still buy and install a smart thermostat separately. 

Read our smart thermostat and smart radiator valve reviews to find models that will suit your needs. 

5. Use thermostatic radiator valves

If smart tech isn’t for you, you can still make significant improvements by installing manually operated thermostatic radiator valves, or TRVs. They control the heat of your home by adjusting how much hot water flows through the radiator they’re fitted to, so you can make sure each room of your house is only ever as warm as you need it to be. 

It works by sensing the room temperature and opening or closing the valve as appropriate. 

The numbers on TRVs determine how much a radiator is allowed to heat up. They correspond more to a level of comfort than a specific temperature, but as a rough guide the following applies:

0Off
* (the maintenance setting)The radiator will turn on as a protective measure when the temperature nears 0°C.
1Approximately 12°C, a low room temperature for an unoccupied room 
2Approximately 16°C, a lukewarm heat for an occupied room.
3Approximately 20°C, a comfortable heat for an occupied room.
4Approximately 24°C, a warm heat for an occupied room.
5The valve is fully open.

Use trial and error. We recommend using settings two and three to try and cut heating use, knowing that you can go higher if you’re feeling chilly.

If you’ve also turned down your boiler’s central heating flow temperature, you might find you need to open your TRVs to higher settings to reach comfortable temperatures. 

Smart radiator valves can work with smart thermostats to do this automatically. Some of them also take temperature readings to fine-tune your thermostatic system.

6. Turn your thermostat down a little

Somebody dialing a thermostat

It’s age-old advice, and for people who are already frugal with their heating it may not apply. But each degree you turn your thermostat down is energy saved. According to the NHS, temperatures as low as 18°C are healthy for most people. 

The Energy Saving Trust claims that turning your thermostat down by one degree can save you up to 10% off your heating bill. Realistically, a lot of variables affect this, but even one degree lower will move your bills in the right trajectory. 

For older people, Age UK reminds that very low temperatures can increase your risk of flu or other breathing problems, and can raise your blood pressure. When you’re older, your blood pressure takes longer to return to normal once you get cold. Try to make sure you’re keeping at least one room at a comfortable temperature for you, and keep the doors closed as much as you can to keep that room as warm as possible.

7. Only use electric heaters sparingly

We’re often asked whether people should turn off their heating completely and replace it with electric heaters. Unfortunately, it’s unlikely to be cost effective over long periods of time.

Portable electric heaters use electricity to warm the air by convection, either with an exposed heating element, or with a radiator design that transfers heat from the element through a system of fins. 

They are great at providing a quick heating fix for a short period of time, such as for a 10-minute blast on a particularly freezing morning. And if your central heating system isn’t working, they’re reliable back-ups.

It’ll take a portable heater between 15 – 30 minutes to raise the temperature of a medium-sized room by 10ºC at full blast. After that it will toggle on and off as needed to maintain temperature, based on its thermostat.

Remember that you pay for energy by the unit. With the current price cap, electricity is much more expensive than gas. So be prudent when you use your electric heater in place of gas.

They usually have rated outputs of 2 or 3kW – that’s how many they’d get through in an hour on full blast. For reference, that’s about the same amount of energy as a kettle. Heaters do generally have settings that let them run at lower outputs too. 

If you’re on a standard variable tariff, the average unit price for dual fuel customers is 34p per/kWh for electricity and 10.3p per/kWh for gas. That means that a 2kW portable heater at its full output would use 34p of electricity every half an hour. 

Read our electric heater reviews to find a model that provides good value.

8. Draught-proof for a quick, cheap fix

If you’re short on cash, there are things you can do right now to plug in gaps in your home and hold onto your heat. 

You can draught proof any gaps in your home, whether that’s keyholes, postboxes, door cracks, cavities near doors and windows, or gaps around electrical outlets and pipes. Just remember that homes do need some ventilation, so make sure you leave any purpose-built vents clear, such as window trickle vents or grills in wodden flooring.

Draught-proofing may involve putting down tape or a draught excluder where there’s a draft. Even something basic like a door snake is a help in the war against heat loss. Many of these solutions cost less than a tenner, or can be homemade. 

Other tools include:

  • Adhesive weatherproof tape made of PVC or foam to go around doors and windows.
  • Threshold seals to go on either side of doors.
  • Letterbox excluders with brush pile material.
  • Thermoplastic rubber (TPR) to fit flexibly into door and window cavities.
  • Pillows designed to fit inside an open chimney to block off draughts when it’s not in use.

One visit to a DIY shop can provide you with several small solutions that don’t break the bank and can be installed yourself.

While individual draught-proofing measures are unlikely to save huge sums from your energy bills in isolation, collectively they will make your home feel more pleasant and cosy to be in. You might even find you can comfortably turn your thermostat down a degree.

Read our guidance on draught-proofing your home for more detail about small steps to seal your home.

9. Invest in insulation

Installing roof insulation

In the long run, the key way to keep energy bills low is to trap as much as possible of the heat we generate inside our homes.

If you have the money to do it, insulation is a very good long-term investment. As energy bills go up, the time it takes to see a return on your investment becomes shorter. The Energy Saving Trust estimates that having a professional install loft insulation in a typical semi-detached home would cost around £480 in October 2022, but once it’s done you’d save £355 a year on your energy bills. So in less than 18 months you’d be making a saving.

Professional installation in a detached home would cost more – around £630 – but the savings are as much as £590 a year. And you’ll be saving around 1,000kg CO2 emissions from being released.

So it’s a win-win: you’ll waste less energy and be able to run central heating more cheaply – and break even relatively quickly. 

Plus, you’ll be ready for whatever comes next. The central heating options of the future will operate more cheaply if homes can retain heat. Technology like heat pumps are able to operate efficiently because they’re designed for well insulated properties.

Types of insulation include:

  • Loft and roof insulation. Heat rises, so trapping it from above is crucial. 
  • Floor insulation usually comes next, and it can reportedly reduce heat loss by 15%. 
  • Cavity wall insulation is useful for properties built in the last century. It’s injected into the gap between your outer and inner walls. 
  • Solid wall insulation can be placed within or outside a wall that’s not eligible for cavity wall insulation. It’s very expensive to install, so a longer term investment. 

The energy efficiency of your home or of the home you’re renting is quantified by an EPC certificate. Find out how to get assessed and what the ratings mean here.

10. Update windows with double glazing or alternatives

Windows are a source of heat loss in any home. But if you have single glazing, you’ll notice you need much more energy to heat your home sufficiently. Double or even triple-glazing windows will reduce your heating needs dramatically.

Installing A-rated double glazing could save between £95 and £115 a year on the heating bill of a typical home. However, it doesn’t come cheaply.

We ask Which? members to rate the double glazing companies they’ve actually used. 

Find out the best and worst double glazing companies for 2022 and more on how to buy double glazing.

If you need a quick fix and don’t have the money to spend, window foam seal, foam sealant or metallic brush strips can all help.

We’ve tested secondary glazing film in the past, like clingfilm for your windows, but we thought it wasn’t very resilient. It also needed re-stretching with a hair dryer periodically. 

Thick curtains across windows can make a big difference too. Drawing them creates a barrier between your room and the elements and keeps your heat inside. 

11. Explore home grants

If you’re replacing your heating system, the government’s Boiler Upgrade Scheme helps you to decarbonise with a heat pump if your home has no outstanding insulation recommendations. 

With the latest price cap, a heat pump needs to run at an efficiency of 280% to have parity with a gas boiler’s running costs. Heat pumps can run at 300-400% efficiency, so they can prove cheaper to run. 

Other grants can help if you’re in a vulnerable situation, such as:

  • Cold weather payment to top-up your energy bills during cold snaps.
  • Winter fuel payment to help people born before September 1955 pay their energy bills. 
  • Fuel Direct lets you deduct essential bills directly from income support, Universal Credit and other assistance available to you. The amount is decided by Jobcentre Plus or your pension centre.

Read our advice on home grants to find out what you’re entitled to. 

The government’s 2022 Energy Price Guarantee and Energy Bill Support Scheme will both provide households in the UK with a bit of extra help this winter. 

Find out everything you need to know about the government’s winter 2022 cost of living support and how it will be paid to you.

If you are struggling to afford your energy bills and feel you need urgent support, head to our guide to what to do if you can’t pay your energy bills.

NHS crisis: the faces behind the waiting lists

Responding to Scottish Labour Leader Anas Sarwar raising his late constituent Anne Sinclair’s case at First Minister’s Questions this week, Foysol Choudhury MSP said: “I am grateful to Anas Sarwar for raising the case of Anne Sinclair with the First Minister.

“I raised the case with the First Minister in February and was told that the seven months of delays she had faced in her cancer diagnosis were ‘not at all acceptable’. I agreed with that assessment.

“Unfortunately Anne passed away this summer. Throughout her journey with cancer she was determined that I raise her story in the Parliament, find answers for the delays she faced, and fight so that nobody else was left in the same position. Her sons, who were in the gallery of the Scottish Parliament for FMQs today, have kindly given me permission to continue that fight on their mother’s behalf.

Anne’s case starkly demonstrates the real people behind the numbers we hear every week in the Scottish Parliament. There are faces behind all the waiting lists, the people waiting in ambulances, and the people who cannot get the care they need. These are not just statistics, they are human beings who deserve dignity in their healthcare.

“Unfortunately Anne was let down, and her sons deserve answers and an apology for the delays in their mother’s diagnosis.

“I want to thank my office staff for pursuing what has often been an emotional case. We all want to see that Anne’s family can be assured that lessons are learned and nobody else will be left in the same position.”

The family of Anne Sinclair, 64 from Edinburgh, said: “We are happy that Foysol Choudhury MSP and Scottish Labour have continued to raise our late mother’s case at the Scottish Parliament.

“We do not wish for any other families to go through what our mum and our family have gone through. Our mum was a fighter and she would want her questions about her late diagnosis to be answered.”

Revealed:Cheapest supermarket to get your child’s packed lunch essentials

Aldi has been crowned as the cheapest supermarket to pick up your child’s packed lunch essentials from.

Consumer finance experts at CashLady.com conducted research into the prices of key packed lunch essentials consisting of fruit juice cartons, yoghurts, fruit, crisps and all the ingredients to make a delicious ham and cheese sandwich.  

The supermarkets were then ranked from one to nine in terms of their value for money, with one being ranked the cheapest and nine being ranked the most expensive. The items included in the costings included:  

  • Bread 
  • Cooked Ham 
  • Cheese 
  • Tomato 
  • Lettuce 
  • Banana 
  • Crisps 
  • Yoghurt 
  • Fruit cartons 

If you’re looking to whip up a balanced packed lunch for your child, to keep them fueled throughout the school day, the research has revealed that Aldi is the best place to shop.  

At Aldi, for just over £7, you can get all the packed lunch essentials to feed your child for a week- that’s £1.46 per day. 

However, ranked as the most expensive supermarket is M&S, where the same packed lunch essentials will set you back over £18, followed by Waitrose at a costly £14.85. 

Supermarket Price  Ranking 
Aldi £7.32 
Tesco £8.23 
Sainsburys £8.33 
Asda £8.43 
Lidl £8.52 
Morrisons £11.48 
Co-op £14.10 
Waitrose £14.85 
M&S £18.55 

Commenting on the findings, CashLady.com’s Consumer Finance Expert, Dan Whittaker said: “There’s a lot you may be needing to budget for, from school uniform and stationary supplies to packed lunches. Plus with the cost of living crisis upon us and energy bills about to soar, there’s no better time to save where you can.

“We’ve crunched the numbers to find the cheapest supermarket for packed lunch essentials so that you can serve up your children delicious, nutritional lunches whilst still keeping to a strict budget.”  

Brand new fuel costs calculator guides motorists on how much they can save

The RAC has warned motorists that petrol prices could be set to rise again, due to a cut in oil exports that could see prices rise at the pumps.

With petrol prices becoming an increasing concern for many commuters, it’s no surprise that commuters are considering making the switch to an Electric Vehicle (EV).

Sales of electric cars (including fully electric and plug-in hybrids) doubled in 2021 to a new record of 6.6 million. 

To help consumers better understand the savings that switching to an EV can make, Select Car Leasing has launched a brand-new Fuel Cost Calculator. The new tool summarises how much a motorist can save, on average, comparing traditional fuel vs electric cars. 

https://www.selectcarleasing.co.uk/guides/fuel-cost-calculator

Due to the Energy Price Guarantee, brought in on 1st October, the fuel cost per mile in an electric car is lower if you charge at home, compared to using a public rapid charger, where the average price per kilowatt hour (kWh) is 63.29p. Home electricity prices, on the other hand, have been capped at 34p per kWh. Charging at home can also often be cheaper if customers are on a dual-rate tariff that allows for off-peak plug-ins. 

How does the calculator work?

The fuel calculator works on the assumption that the cost of a litre of fuel is £1.71, in line with current petrol and diesel prices, and that a typical, traditionally-fuelled vehicle has an efficiency of 39.5 mpg. 

It also assumes that you’re charging an electric car at home at a cost of 34p per kWh, in line with the Energy Price Guarantee. It also works on the assumption that an electric car has an average efficiency of 3.5 miles per kWh – something Select says is a ‘conservative’ figure, with EVs often much more efficient. The Fiat 500 electric, for example, has an efficiency rating of 4.8 miles per kWh. 

By using the calculator’s slider, you can work out fuel prices depending on your annual mileage.

If you, for example, cover 10,000 miles annually, the calculator reveals that it would cost £1,973 to fuel a petrol or diesel car for the year, but just £971 to recharge an electric car. That’s a potential saving of £1,002. 

The table below shows how much petrol/diesel is per mile and illustrates how the electric vs petrol/diesel car comparison favours electric, especially when charging off-peak.

 Cost per MileVehicle EfficiencyFuel Cost
Electric Car – Off-peak2.1p3.5 miles per kWh7.5p per kWh
Electric Car – Energy Price Guarantee9.7p3.5 miles per kWh34p per kWh
Diesel Car19.0p43 mpg£1.80 per litre
Petrol Car20.6p36 mpg£1.63 per litre

What if I can only charge my electric car in public?

Some public charging points are free to use. For example, at Tesco you can often charge for free while you shop.

However, to use the more advanced, faster public chargers – known as ‘rapid’ chargers – you nearly always have to pay. Rates typically vary from about 30p per kWh to as much as 70p per kWh.

If you only use rapid chargers occasionally, you will still save a lot of money by switching to electric motoring.

If you do most of your charging at rapid charging stations, then your savings will be much less and it might even be cheaper in a petrol or diesel car, depending on what kWh rate you pay.