Day: August 13, 2021

England removes requirement for self-isolation for double-jabbed close contacts from Monday

Adults and children south of the border will be free to return to work, attend school, and meet friends and family as the protection from vaccines replaces the need for contact isolation from Monday

  • Instead of self-isolating, those who are double jabbed and under 18s identified as close contacts of positive COVID-19 cases are advised to get a free PCR test as soon as possible
  • Protection from remarkable vaccine rollout allows more freedoms, with over three quarters of adults now double jabbed

From Monday 16 August, people in England who are double jabbed or aged under 18 will no longer be legally required to self-isolate if they are identified as a close contact of a positive COVID-19 case.

The change was announced last month, as part of step 4 of the Government’s COVID-19 roadmap. With 75% of people having received both doses of the vaccine, the majority of adults will no longer need to self-isolate if they are contacts.

These changes can be made next week as a result of the remarkable success of the UK’s vaccine programme, with over three quarters of UK adults now double jabbed. The latest data from Public Health England and Cambridge University shows that around 60,000 deaths, 22 million infections and 66,900 hospitalisations have been prevented by the vaccines.

As of Monday, double jabbed individuals and under 18s who are identified as close contacts by NHS Test and Trace will be advised to take a PCR test as soon as possible to check if they have the virus and for variants of concern. People can order a PCR home test online or by calling 119, or going to a test site.

As double jabbed people identified as close contacts are still at risk of being infected, people are advised to consider other precautions such as wearing a face covering in enclosed spaces, and limit contact with other people, especially with anyone who is clinically extremely vulnerable. They will not be required to self-isolate while they wait for the results of the PCR test.

Double vaccinated adults will no longer be required to self-isolate from Monday, as long as they received their final dose of an MHRA-approved vaccine in the UK vaccination programme at least 14 days prior to contact with a positive case.

Anyone who tests positive following the PCR test will still be legally required to self-isolate, irrespective of their vaccination status or age in order to break onwards chains of transmission. Meanwhile anyone who develops COVID-19 symptoms should self-isolate and get a PCR test, and remain in isolation until the result comes back.

Health and Social Care Secretary Sajid Javid said: “Asking the close contacts of people with COVID-19 to self-isolate has played a critical role in helping us get this virus under control, and millions of people across the UK have made enormous sacrifices by doing this. Every single one of these sacrifices has helped us protect the NHS and save lives.

“Getting two doses of a vaccine has tipped the odds in our favour and allowed us to safely reclaim our lost freedoms, and from Monday we can take another huge step back towards our normal lives by removing self-isolation requirements for double jabbed people who are contacts of people with COVID-19. Double jabbed people who test positive will still need to self-isolate.

“Vaccines are what will bring this pandemic to an end – the wall of defence provided by the rollout is allowing us to get even closer to normal life. If you haven’t already, please make sure you come forward for your jab at the earliest opportunity.”

The vaccine previously allowed critical workers to leave self-isolation to ensure vital services continued. The changes introduced on 16 August will mean that, with some additional precautions for health and care settings, fully vaccinated contacts will routinely be able to attend work if they do not have symptoms.

Regular testing remains critical to controlling the virus as restrictions ease. Anyone with symptoms should take a PCR test to find out if they have the virus and to allow new variants to be detected.

Alongside PCR testing for anyone with symptoms or who is a close contact, everyone in England is encouraged to take up the government’s offer of free, twice weekly rapid testing to find additional cases among people who do not have symptoms.

UK Health Security Agency Chief Executive (UKHSA), Dr Jenny Harries said: Thanks to the huge success of the vaccine programme, we are able to ease self-isolation requirements for double jabbed people and under 18s. It is important that close contacts continue to come forward for a PCR test, in order to detect the virus and variants of concern.

“Although two doses of vaccine will greatly reduce your own risk of becoming unwell with Covid-19, it is still possible to contract the virus and pass it to others. So if you develop symptoms at any time – vaccinated or not – you should get a test and be very careful in your contact with others until you have received a negative test result.”

Removing self-isolation for under 18s comes ahead of thousands of pupils and students returning to school and college for the autumn term, and is crucial step to reduce disruption to education and keep children in the classroom.

In line with Step 4, ‘bubbles’ will end for all children under 18, social distancing will no longer be necessary, and schools will not need to stagger start and finish times. Two onsite tests should be taken by each secondary school and college student on return, followed by twice weekly testing at home. The UK Government will review testing requirements by the end of September. 

Health and care workers in England

From Monday, most double vaccinated health and social care staff who are close contacts of cases will be able to routinely return to work, provided they have had a negative PCR test. Daily LFD tests will need to be taken for 10 days as a precaution.

Staff working with clinically extremely vulnerable patients or service users will need a risk assessment to be carried out by a designated person in the workplace before they return to work.

Workplace daily contact testing scheme

The Workplace Daily Contact Testing scheme will continue, with testing sites offering daily testing as an alternative to self-isolation for close contacts who are not double jabbed. Over 700 sites are now in operation across critical sectors, and over 1 million test kits have been distributed.

NHS COVID-19 app

Updates will be made to the COVID-19 app to align with the changing requirements to self-isolation. App users identified as a close contact who confirm that they are double vaccinated or under 18 not need to self-isolate and will be given advice to book a PCR test.

If someone is called by NHS Test and Trace and told they are a contact, they will be asked their age and their vaccination status. If using the NHS COVID-19 app, people will be asked to self-declare if they are under 18 or double vaccinated.

London Calling!

Why the UK’s families are heading away from the beach and into London this summer

  • Over a third of parents (37%) are not organising their usual summer family holiday due to pandemic uncertainty
  • Almost half (47%) stating they would consider a London city break over their usual beach holiday
  • 70% of parents cited ‘keeping the kids entertained’ as the number one challenge faced during the school holidays
  • Mayor joins with his new Mayors of Play to launch a reimagined version of the iconic London Tube map at ZSL London Zoo today to showcase the abundance of family-friendly indoor and outdoor events and activities across central London
  • Map has been curated by the new Mayors of Play – five lucky youngsters who are helping the Mayor to spotlight London’s family-friendly offering this summer 

The Mayor of London, Sadiq Khan, yesterday visited ZSL London Zoo to unveil a reimagined Tube map co-curated by his five new Mayors of Play to encourage families from across the UK to spend their summer in the capital.

The map launches as new research reveals the pandemic has left many parents unable to plan summer holidays as they usually would, with over a third (37%) of parents stating that they’ve not organised anything this summer due to pandemic uncertainty. As a result, London, with its abundance of activities and experiences is a must-visit destination for families everywhere.

And, with the same research showing that one in ten (14%) Brits have never visited London, 26% citing it is because they’ve never got round to it – this could be the summer where Brits choose the bright lights of the capital over often crowded coastal destinations.

Across the UK, parents in the North East are most likely to venture into London this summer, with 56% saying they’d consider a holiday in the capital. Parents in this region have stated that the vast choice of family friendly activities (18%), mix of outdoor and indoor activities (12%) and the city’s accommodation (10%) as the top three reasons for their city jaunt.

Sadiq’s Family Fun season is part of ‘Let’s Do London’, the biggest domestic tourism campaign the capital has ever seen. The season showcases the abundance of activities on offer for all families of all ages this summer and celebrates London’s status as Britain’s biggest playground.

The reimagined Tube map has been curated ‘for kids, by kids’ with the help of his newly appointed Mayors of Play. Following a hotly contested competition, the five winning Mayors of Play – Maya, 8, Elliott, 9, Mateo, 9, Narumukai, 10, and Nevaeh 11 – attended a summit at City Hall in July to help select a raft of thrilling, family-friendly activities in the heart of the capital.

The unique and vibrant guide invites families across London and nationwide to plan a day trip, mini break or a longer staycation in the city as it bursts back to life.

The new map focuses on Central London and features a mix of permanent and new accessible experiences indoors and outdoors that are open to families this summer – from firm favourites such as ZSL London Zoo, to the hottest new tickets in town including Sketch on the Square by the National Gallery and Alice: Curiouser and Curiouser at the V&A.

Both a mix of free and ticketed events are present, accommodating all family budgets, which will undoubtably please parents given the strain of entertaining the family over the lengthy holiday period.

Across London, children under five travel free with a fare-paying adult, Children under 11 can travel free on buses and trams at any time, and on Tube, DLR, London Overground, TfL Rail and some National Rail services with a fare paying adult. Visitors to London can travel easily and conveniently by using pay as you go with contactless or Oyster. 

When surveying the nation’s parents, the key challenges which emerged during the summer break included the cost of keeping children entertained (45%), finding fun activities to suit the whole family (33%) and children saying they were bored (33%).

The Mayor of London, Sadiq Khan, said: “After a long period which has seen children in particular miss out on so much fun and play due to the pandemic, there’s no time like the present to explore our city and enjoy all the fun and accessible activities London has to offer families this summer.

“The young Mayors of Play were tasked with helping me showcase the very best of family fun in London, and I’m delighted with the outcome of their hard work. This reimagined edition of our iconic Tube map showcases the breadth of the capital’s offering through the eyes of little Londoners – it’s for kids, by kids.

“With 70 per cent of families struggling to keep their children entertained during the school holidays, London – with its abundance of free things to do and exciting places to see – is an ideal holiday destination this summer and beyond.”

Kathryn England, Chief Operating Officer at ZSL London Zoo, said: “We’re delighted to welcome families back to our zoo this summer. Our hard working and passionate zookeepers, alongside our vast wildlife truly make this zoo a must-visit attraction in London – we’re thrilled the Mayors of Play agree!”

Mayor of Play, Elliott, 9, said: “It was really tricky choosing what to go on the Tube map – there’s so much fun stuff to do in London!

“Hopefully it will help other kids and their families explore this magical city this summer.”

Letters: Paws to Listen support for breaved pet owners

Dear Letters Editor,

With National Grief Awareness Day on 30 August, I’d like to highlight Cats Protection’s grief support service for cat owners.

Now in its fifth year, Paws to Listen is there for anyone facing the heartbreak of losing their cat, struggling with issues like euthanasia, or whose cat has gone missing. It is a free and confidential service, connecting callers with a volunteer listener over the telephone or via email.

Pet loss is not always fully recognised in society as a significant loss, causing many to be reluctant to talk about their grief. Additionally, Covid restrictions in the past year or so have often meant that people could not be with their pets at the point of euthanasia, which has compounded people’s grief. We feel it is important to normalise pet grief and let people know that they’re not alone and it’s OK to talk about it.

This year, our Paws to Listen service is being supported by players of People’s Postcode Lottery. I’d like to say a huge thank you to them for their continued support, which is also helping us to take care of cats at our centres and speak up for cats through our campaigning work.

The Paws to Listen phone line is open 9am-5pm Monday to Friday (excluding Bank Holidays) and can be reached on 0800 024 94 94.

Alternatively, people can get in touch via an online form at: www.cats.org.uk/grief

Yours faithfully,

Catherine Joyce
Paws to Listen Team Leader, Cats Protection

It’s time to Re-open/Re-mobilise

Join EVOC for a session focused on how to re-open / re-mobilise your organisation, projects and activities safely.

About this event

Aimed at organisations and managers who are making plans to re-open / re-mobilise, this event will focus on a selection of issues including community transport, workforce and volunteers.

1. National overview: Ian Brooke (Deputy Chief Executive, EVOC)

2. Volunteers: Marion Findlay (Director of Services, Volunteer Edinburgh)

3. Re-opening Guidelines: Angela Davis (Environmental Health Officer, City of Edinburgh Council)

4. WHALE Arts Re-opening Experiences: Laura Delahunt (Enterprise and Facilities Manager, WHALE Arts)

5. Panel Q&A

Breakout group discussions:

  • Buildings
  • Volunteers/workforce
  • Transport
  • Organising Group work
  • Guidance/paperwork/risk assessment discussion

Please note that this event is now taking place on Microsoft Teams.

EVENT LINK

Registration for this event closes on Tue 17 Aug at 6pm.

You will receive an email through Eventbrite by 9am on Wed 18 Aug that includes the Teams link for this event.

If you don’t receive an email please check your email junk folder or get in touch with us: esther.currie@evoc.org.uk

Lowest ever levels of A&E performance show NHS ‘near boiling point’

‘the reality is that the NHS is really struggling’

Responding to the latest set of performance figures released by NHS England for July 2021, President of the Royal College of Emergency Medicine, Dr Katherine Henderson, said: “The NHS has been running hot for months now and these figures show we are nearly at boiling point.

“We are worried that the public think that things are getting back to normal on the virtual eve of a further reduction in restrictions, and messages from the centre that says things are OK are disingenuous – the reality is that the health service is really struggling.

“Four-hour performance has sunk to its lowest ever level, we have levels of 12 hour waits we would usually associate with winter, and July saw the second highest ever number of attendances across emergency care units. Yet there is no sign of rescue ahead of winter. Despite our calls for action, crowding is back with us and is compromising patient care.”

Performance figures for Emergency Care for the NHS in England in July 2021 showed that:

  • there were 1,431,499 attendances at major Emergency Departments – the second highest on record
  • 67.7% of patients waited less than four hours from arrival to admission, transfer, or discharge in Type 1 EDs – the lowest percentage on record
  • the number of patients waiting more than four hours after a decision to admit them stood at 89,768 – this is a 30% increase compared to June 2021 (66,619) and is the third highest ever
  • the number of patients waiting more than 12 hours after a decision to admit them stood at 2,215 – by far the highest July figure on record (second highest is 451 from July 2019).

Dr Henderson said: “The NHS was in a pretty dreadful state going into the pandemic – we were seeing record waits across the board, due to insufficient resourcing – but the sheer determination of an overstretched workforce, combined with a ‘whatever it takes’ approach, got us through.

“The problems that were with us before the pandemic have not gone away. Not only do they remain but are now much worse due to the impact of Covid, as these figures make crystal clear.

“The ambulance service saw thehighest ever number of ambulance callouts for life threatening conditions in July, and we saw ‘trolley waits’ in hospitals go up by 30% on the previous month. This means there have been delays offloading ambulances and patients have experienced long waits to be seen and moved to a bed if they need admission.

“Emergency Departments are very, very busy.

“There has also been a steady rise in Covid presentations and even though numbers are still low all the infection risk concerns remain in hospitals, further depleting capacity. Staff have had no let up and are worried about what the winter will be like if this is where we are in the summer.

“Demand is driven by multiple factors – difficulties accessing primary care, complications of chronic conditions, new presentations of significant illness and waiting list patients with on-going symptoms and no sign of getting their care sorted any time soon.

“NHSE recommends patients to access help via 111 but unless the system is responsive and clinically supported and other options available that advice too often defaults to go to the Emergency Department. Local health systems must ensure adequate urgent care facilities for their communities, letting Emergency Department have capacity to treat the seriously ill and injured.

“The other side of this is problems with supply – we do not have enough staff, beds, or equipment. There is still no plan for social care, which has a huge impact on the NHS. These have been issues for some time, but on top of this is the growing waiting list for elective care, staff absence due to a combination of leave and necessary self-isolation, and an even lower bed capacity due to infection prevention control measures.

“We fear for what winter may hold; we know it will be worse than now but a heavy flu season, another potential Covid surge and an understandable desire not to cancel elective care this winter could cripple us and put patient safety at risk.

“NHS Trusts must do all that they can to wring out every drop of capacity ahead of winter and the Department of Health and Social Care must extend ‘discharge to assess’, which made a significant difference freeing up beds during the pandemic. There has been a sustained rise in the number of patients experience long stays in hospital, and this funding is critical to freeing beds and maintaining flow in hospitals.

“We also need clarity in terms of performance – we are currently in a performance vacuum with Trusts uncertain about what they need to focus on. Implementing some of the metrics proposed by the Clinical Review of Standards is vital ahead of winter. We need to operationalise the metric of a maximum of a 12 hour stay from point of arrival. This will be a small step to reducing exit block, and allow timely ambulance offloads.

“While the NHS rollout of the vaccine has been an incredible success, parliament must not take its eyes off the ball regarding the state of the NHS. This autumn’s spending review – one which has not been put out to consultation – is an opportunity for the government to further signal it’s ‘peace time’ commitment to NHS funding and help prevent the NHS from boiling over this winter.”

The situation in Scotland is also giving cause for alarm. Lothian MSP, Miles Briggs is ‘very concerned’ A&E waiting times aren’t showing signs of improvement.

Miles Briggs MSP said: “NHS Lothian is in desperate need of an injection of funds to alleviate pressure on services. 

“Years of chronic underfunding and a global pandemic has left staff on their knees, struggling to meet the increased numbers of patients attending A&E. 

“SNP Ministers must take responsibility for allowing the situation to get to this point and immediately fund NHS Lothian properly to start getting services back to normal.”

https://www.publichealthscotland.scot/publications/nhs-performs-weekly-update-of-emergency-department-activity-and-waiting-time-statistics/nhs-performs-weekly-update-of-emergency-department-activity-and-waiting-time-statistics-week-ending-1-august-2021/

New fund to support survivors of gender-based violence

More than 120 projects across Scotland will share £38 million to support survivors of gender-based violence and focus on prevention.

The Delivering Equally Safe Fund (DES) is a new two-year funding programme to support third sector organisations and public bodies contribute to the objectives, priorities, and outcomes of the Equally Safe strategy.

The Fund includes more than £28 million for frontline services which provide direct support to women and girls, prioritising services that maximise their safety and wellbeing.

The two-year fund has also been increased by an additional £1 million per year to support projects which focus on early intervention and preventative measures.

Funding will be distributed to 121 projects, including Respect, which provides helpline services for perpetrators of domestic abuse, Kingdom Abuse Survivors project and Moray Women’s Aid.

Equalities Minister Christina McKelvie said: “Violence against women and girls is appalling and unacceptable which is why we are funding organisations that are tackling the issue head on, including frontline services that support survivors and get to the root of abusive behaviour.

“These organisations are offering new and innovative ways to aid recovery, encourage education, and increase prevention awareness.

“I am also pleased that we have been able to increase our funding by more than £1 million a year more than our original fund to increase our support to these important initiatives.

“I look forward to seeing the  results of the important the work that Equally Safe Fund will deliver.”

Melanie Wood, from Moray Women’s Aid said: “We are delighted to receive funding through the Delivering Equally Safe fund. It will allow us to continue to deliver essential services to vulnerable women, children and young people experiencing domestic abuse when they most needed it. 

“The funding will support the work of our Community Outreach Project and the Children and Young Person’s Service.”

Edinburgh to recruit more than one hundred new teaching staff

The city council is to launch a recruitment drive to boost the Capital’s schools with scores of new permanent teaching and pupil support roles available.

Adverts will go live in the coming weeks offering permanent positions for around 70 teachers and approximately 30 pupil support assistants to work in schools across Edinburgh as the city continues to recover from the pandemic.

The recruitment exercise comes after Edinburgh was allocated a share of £3m from £50m in targeted funding announced this week by the Scottish Government to hire 1,000 new teachers and 500 pupil support assistants across Scotland in the coming academic year.  

Councillor Ian Perry, Education Convener, said: “We know all teaching staff have been under enormous pressure during the pandemic and this extra funding is extremely welcome.

“I’m really pleased to say that we can push forward and use this much needed funding now so anyone interested should look out for our adverts to recruit for around 70 additional teachers and approximately 30 pupil support assistants in permanent roles in the coming weeks.

Councillor Alison Dickie, Education Vice Convener, said: “There’s no greater opportunity than helping to make a direct difference to the lives of our children and young people, and our teachers and pupil support assistants do that every day. 

“After what has been the most stressful of times, this is a chance for us to employ more staff to work with our amazing and resilient pupils across Edinburgh, and to support the very best of educational and life outcomes for them.”

The jobs will be advertised through myjobcotland and the Council looks forward to welcoming the new recruits to their new school communities during the 2021/22 academic year.

GMB warns COSLA must “make good” on improved local government pay offer

Ahead of crunch talks next week GMB Scotland – the union for local government workers – has written to employer-side representatives for Scottish local authorities, warning bosses “must make good” on the delivery of an improved pay offer for council workers if strikes are to be avoided.

In an act of good faith, Scottish local government unions have suspended preparations for industrial action ballots of their memberships in school support staff and refuse and cleansing services ahead of meetings with representatives of the Conventions of Scotland Local Authorities (COSLA) next Wednesday 18 August.

Plans for industrial actions were put in place last month in response to the existing offer of £800 increase on the basic rate of pay for workers earning up to £25,000 a year, with COSLA chiefs refusing to commit to the delivery of the £500 “Thank You” payment and backpay provisions of the offer.

GMB Scotland Senior Organiser Drew Duffy said: “Strike action affecting school support staff and cleansing workers across Scotland can be avoided if COSLA bring forward an improved offer that is deserving of our members’ consultation.

“Weeks and months have now passed leaving key workers without a proper pay rise while Scottish Government Ministers and COSLA representatives pass the buck of responsibility to each other.

“The applause for our key workers from the political class has long since finished yet our members remain on the frontline of service delivery in our communities.

“Next week COSLA must make good on tabling an offer that reflects the proper value these workers deserve after everything they have done for all of us over the last eighteen months.”

Crimestoppers launches Safer Communities summer campaign

Don’t let thieves steal our summer 

Thieves operate all year round. That’s why this summer Crimestoppers is launching their new seasonal acquisitive crime campaign, ‘Safer Communities’: 

We’ll be raising awareness of our anonymous service and sharing prevention advice from our partners Mitie and Neighbourhood Watch to help protect you, your home and car from opportunistic thieves.

As lockdown eases and we leave our homes this summer, we need to protect ourselves and possessions from crime. The pandemic has brought neighbours together, and we don’t want that to stop – you can still be neighbourly by looking out for each other’s homes when you go on holiday. 

IF YOU HAVE INFORMATION ON THE CRIMINALS BEHIND ANY OF THE BELOW CRIMES, TELL US WHAT YOU KNOW – CALL 0800 555 111 OR USE THE ONLINE FORM HERE ON OUR WEBSITE. YOU’LL STAY 100% ANONYMOUS. ALWAYS.

With your help we’ve helped reunite people with stolen goods, made communities safer and brought people to justice.

Theft

Lockdown easing is likely to result in a rise in interpersonal crimes like snatch-theft and assault, as people go out more in the evening and have a few drinks with friends. 

When we’ve all been used to not going out as much as usual, it’s easy to forget to keep an eye on your handbag, wallet, mobile phone or purse – and thieves are always on the lookout for new opportunities.

DO YOU HAVE INFORMATION ON THIEVES WHO CARRY OUT THESE CRIMES? STAY 100% ANONYMOUS BY TELLING US WHAT YOU KNOW. 

LEARN MORE ABOUT HOW YOU CAN KEEP YOU AND YOUR POSSESSIONS SAFE FROM THEFT.

Burglary

Domestic burglary may be perceived as a victimless crime; however, 84% of victims feel emotionally affected after a burglary, with 35% feeling vulnerable, resulting in a lack of confidence. 

Burglars keep an eye out for empty and unprotected properties and, now that we’re starting to go out more, they are likely to step up their surveillance – but, by speaking up, together we can all help to combat this.

John Hayward-Cripps, CEO of Neighbourhood Watch, said: “Now that we’re all starting to ease out of Covid-19 restrictions, we need to make sure that as well as keeping ourselves safe, we’re keeping our homes and neighbourhoods safe.

“More people out and about means homes will be left unattended, and burglary may rise, which is why we’re supporting Crimestoppers’ Safer Communities campaign.”

IF YOU KNOW SOMETHING ABOUT A PLANNED CRIME, OR HAVE SEEN A CRIME TAKE PLACE AND WANT TO REMAIN ANONYMOUS, TELL US WHAT YOU KNOW.

LEARN MORE ABOUT WHAT YOU CAN DO TO PROTECT YOUR HOME, AND WHAT USEFUL INFORMATION YOU CAN TELL US ABOUT THIS CRIME.

Car crime

Did you know? In the UK, a car is stolen on average every ten minutes, and catalytic converter theft is on the rise. 

Catalytic converter theft doesn’t just happen outside residential properties, it can happen in car parks too. Earlier this year OPAL, a national intelligence unit focused on serious organised acquisitive crime, reported a national increase in these types of offences across both locations.

Barrie Millett, Director of Assurance, Security and Business Services, Mitie, said: “Our business crime unit at Mitie is tackling catalytic converter theft for our clients. Last year they saw an increase in this activity between July and October, when lockdown restrictions eased, in line with national trends.  

“As Covid restrictions get lifted once more, we urge our customers, clients and staff to stay vigilant, follow prevention advice, and tell Crimestoppers what you know if you have information about the criminals carrying out these crimes.” 

Whilst you’re out and about this summer, stay alert and follow Neighbourhood Watch’s simple protection advice – to keep your car locked, lit and empty. 

LEARN MORE ABOUT WHAT YOU CAN DO TO PROTECT YOUR CAR FROM CATALYTIC CONVERTER THEFT, AND WHAT USEFUL INFORMATION YOU CAN TELL US ABOUT THIS CRIME.

Social Security Scotland rolls out face-to-face support to apply for benefits

People who live in Dundee City, Perth and Kinross and the Western Isles are the first to access new face-to-face support when applying for Scottish benefits ahead of a full roll out later this year.

The introduction of Social Security Scotland’s new Local Delivery service coincided with the launch of the Child Disability Payment last week, the first Scottish disability benefit which needs to be applied for.

Clients can book an appointment to meet with a specially trained adviser at a venue within their local community or at their home and also be able to request video call or telephone appointments.

Client Support Advisers will answer any queries about Social Security Scotland benefits, help to complete paper or online applications forms, offer other support such as identity and document verification and help with submitting change of circumstances information. There will also be an increased range of ways people can apply for payments they are entitled to. 

The service started in the pilot areas for Child Disability Payment ahead of being rolled out across the whole of Scotland from November 2021.

Social Security Minister Ben Macpherson said: “The introduction of the new face-to-face service demonstrates how the Scottish Government is committed to delivering social security differently from the UK Government.

“We want to make sure people get all of the financial support they are entitled to. Key to making this happen is ensuring that the service is easily accessible to clients from the initial application stage onwards.

“We’ve listened to people who have experience of the current UK system and we’ve ensured that our social security system treats people with dignity, fairness and respect.

“We have designed a system which will allow people to apply in the way that suits them best – by post, phone, online, video call or face-to-face. It gives people choices and makes sure that we take into consideration different accessibility needs – particularly for those looking to apply for disability assistance.”