Day: May 21, 2021

Which? exposes supermarket pricing secrets that could lead to you paying over the odds

Shoppers could be paying almost four times more than they need to for the same branded grocery products at certain times, Which?’s biggest ever supermarket pricing investigation has found.

The consumer champion analysed more than a million prices for 493 branded grocery items at six major supermarkets – Asda, Morrisons, Ocado, Sainsbury’s, Tesco and Waitrose – throughout 2020. 

The investigation revealed not just the pricing secrets that mean shoppers could be paying over the odds for the same products depending on the days they shop, but also the types of grocery products that fluctuate the most when it comes to price, as well as the supermarket that almost always beats its rivals when it comes to the cost of branded groceries 

Lavazza Qualita Rossa Ground Coffee (250g) at Ocado had the most dramatic price difference, as the investigation found shoppers could pay almost four times more for the same product on different days.

It was at its cheapest price of £1.30 for 63 days in 2020, however for more than a third of the year (130 days), it cost an eye-watering £5 – a 284 per cent difference for the same product. Ocado said this price fluctuation was an error that has now been corrected.

The price for Müller yogurts illustrates the so-called “high-low” tactic used by many supermarkets – when prices are dramatically hiked and then slashed at regular intervals.

For example, Müller Light Greek Luscious Lemon yogurts fluctuated substantially at Sainsbury’s during 2020, flipping between £1 and £2.75 – a 175 per cent price difference – at roughly three-week intervals. The same product was also available for £1 or less in at least one of the major supermarkets for about 85 per cent of the year.

Other products that saw significant price variations included Carte D’Or Vanilla Ice Cream and Loyd Grossman Tomato and Basil Sauce at Asda – with prices fluctuating by 133 per cent and 125 per cent respectively. 

At Morrisons, shoppers could pick up a bottle of Shloer’s Red Grape Juice Drink for just £1 on a good day, however it cost more than double (£2.25) on other days – representing a 125 per cent increase.

Which? also found there were price variations of 122 per cent for Jordans Country Crisp Four Nut Cereal at Tesco. Shoppers could sometimes pay just £1.35, yet on other days the same pack was more than double the price at £3. 

The investigation also analysed pricing at a category level, looking at 19 areas from chocolates to cheese, and found the price for branded cakes and biscuits fluctuated by 48 per cent on average – more than any other category.

In this category, Which? analysed the price of 14 products and found a 10-pack of Cadbury Chocolate Mini Rolls at Asda had the biggest price difference. It cost just £1.20 at its cheapest but was more than double the price at £2.60 on certain days. 

Shoppers should also keep a close eye on the price of juices and smoothies, as prices in this category varied by 41 per cent on average. This was followed by cooking sauces (38%), crisps (36%) and cereal (35%). 

Across all 19 categories analysed, Asda had the lowest average prices for branded groceries, making it the best option for shoppers who prefer branded items but do not want to pay over the odds. 

Waitrose was the most expensive supermarket for branded items in eight categories including energy drinks, ice cream and tea, and Ocado for seven categories including juice drinks, coffee and cheddar.

Almost all the products in the investigation varied in price and could be found discounted at one or more supermarkets at any time. However, a Which? survey found one in five shoppers are confused by grocery promotions and the majority (73%) would prefer consistently low prices. 

While Aldi and Lidl were not featured in the investigation as they stock fewer branded goods, they have won legions of customers by focusing on consistently low prices rather than deals and discounts. In Which?’s monthly price analysis, the cheapest supermarket is invariably either Aldi or Lidl.

Ele Clark, Which? Retail Editor, said: “Our research reveals just how wildly food and drink prices can fluctuate from day to day, meaning people are at risk of massively overpaying for branded groceries depending on when and where they shop. 

“We would recommend keeping an eye on the prices of your favourite products and stocking up when they’re discounted to avoid paying over the odds.”

Please see a link below for the average price fluctuation for all 19 categories: 

https://infogram.com/1pddv32knm3wngimz1972prnlkhkzqkzll2?live

FIVE TIPS TO HELP YOU SAVE

  • Don’t pay full price – If you regularly buy non-perishable branded groceries such as crisps, cereal and tins of soup, make sure you stock up when they’re discounted and avoid paying full price for them. 
  • Shop around – Although they don’t offer online grocery shopping, Aldi, Lidl, Home Bargains, Wilko and others often offer good deals on branded products too. It’s also worth trying own-label alternatives, which can offer great quality at even better prices.
  • Watch out for pricing tricks – Discounts are great but don’t be manipulated by other pricing tricks. The strawberries may be on offer but what about the price of the upmarket pouring cream temptingly positioned next to it?
  • Scrutinise price-matching claims – Sainsbury’s and Tesco both shout about their Aldi price-matching schemes, but they actually only cover a limited range of products, so the total cost of your shopping may still be higher than it would be at Aldi. 
  • Take advantage of supermarket loyalty scheme discounts – Lidl Plus and Tesco Clubcard are just two examples of supermarket loyalty schemes offering exclusive discounts to members.

Which? awards various endorsements to supermarkets: 

  • Lidl was awarded Cheapest Supermarket of 2020 – link here. 
  • Waitrose won the Which? Award for Supermarket of the Year in 2020 – link here.
  • Aldi was named the UK’s favourite in-store supermarket for 2021 in Which?’s annual satisfaction survey – link here. 
  • Sainsbury’s was the highest-scoring online supermarket of 2021 in Which?’s annual satisfaction survey and was also named a Which? Recommended Provider for its online services – link here.
  • Aldi was awarded the Cheapest Supermarket for April – link here.

An Asda spokesperson said: “We have a long heritage in providing customers with the brands they love at the best possible prices and we’re really pleased the Which? survey found that Asda is the cheapest supermarket for branded products.

“Investing in price to provide even greater value for customers when they shop remains our key strategic priority. In tandem with everyday low prices, we are also focussed on a number of other price investments to deliver great value, including our regular rollbacks and price lock events, where prices are reduced across thousands of food and non-food categories.”

A Sainsbury’s spokesperson said: “We’re committed to offering our customers the best possible quality and value and prices fluctuate up and down for a variety of reasons.

“Our Price Lock and Sainsbury’s Quality Aldi Price Match campaigns ensure customers can feel confident they are getting the best possible prices at Sainsbury’s, while not compromising on quality.”

An Ocado spokesperson said: “Ocado is committed to offering customers the best range, service and value in the market. As part of this commitment, we are proud to offer over 49,000 products – more than any other supermarket.

“Our Value Delivered range offers hundreds of everyday items at low prices. The fluctuation in price for the Lavazza product was due to a technical error and has since been resolved. The regular price is now back in place and is in line with most other major grocery retailers.” 

Morrisons, Tesco and Waitrose did not provide a comment. 

Aldi launches children’s lorry design competition with Team GB

With just over two months until the Olympic Games in Tokyo, Aldi is running a nationwide competition with Team GB, calling on budding child artists to submit a design for its latest lorry. 

The UK’s fifth-largest supermarket is inviting school children aged between five and 14 to enter a hand-drawn design by Friday 25th June that celebrates fresh, healthy food.

The competition is the next step in Aldi’s longstanding partnership with Team GB, and the shortlisted entries will be judged by Team GB athletes – including Max Whitlock, Shauna Coxsey, Lois Toulson, Jade Jones, Lutalo Muhammad, and the Brownlee brothers – who will select one winner for Scotland, and one for England and Wales.

This initiative also forms part of Aldi and Team GB’s Get Set to Eat Fresh programme that aims to inspire young people to build their understanding and love of healthy, fresh food. Over the past five years, the programme has reached more than 1.9 million children across the UK.

Winners will see their design on an Aldi lorry, which will deliver food and drink products to stores across the country.

The supermarket will also reward the winning artists with Aldi vouchers and an exclusive Team GB goody bag. The winners’ schools will receive £1,000 to spend at Aldi.

Mary Dunn, Managing Director of Corporate Responsibility at Aldi, said: “The Design a Lorry competition is the latest in a series of initiatives we’re delivering in partnership with Team GB to encourage young people to think about healthy eating.

“We are looking forward to seeing the entries and hope that those taking part will learn about the benefits of choosing to follow a healthy diet along the way.”

Tim Ellerton, Commercial Director at Team GB, said: “Throughout our partnership with Aldi on the Get Set to Eat Fresh programme they have continuously created new and innovative ideas to engage and inspire young people around the topic of eating fresh and healthy food.

“This is a fun opportunity for school pupils to see their creativity rewarded and for their schools to benefit also. We look forward to seeing the end results.”

Alongside the Design a Lorry competition, the Get Set to Eat Fresh programme also offers a series of teaching resources, which can be used to educate children about eating well, the skills they need to cook for themselves and how fresh, healthy food powers Team GB’s champion athletes.

These can be accessed at getseteatfresh.co.uk/.

Schools and parents can sign up to enter at: getseteatfresh.co.uk/designalorry.

Native Edinburgh to host Scottish band Fatherson on their terrace

Leading aparthotel group Native is set to host Scottish alternative rock band, Fatherson on their private garden terrace next month.  

This one-off money-can’t-buy event takes place on June 5th with thirty lucky guests to celebrate the stylish Edinburgh hotel reopening. 

The band made up of Ross Leighton, Greg Walkinshaw and Marc Strain have toured relentlessly including sold-out headline shows across the UK and Europe, plus support slots with Lewis Capaldi, Kings Of Leon, Biffy Clyro, Frightened Rabbit, Augustines, Idlewild and Twin Atlantic

When they’re not touring, Fatherson spends the rest of their time cooking up a storm – and sharing their recipes with fans through their ‘Cooking With Fatherson’ channels on their website. Their pizza pop-ups have become legendary amongst other bands backstage at festivals across the country and now they’re bringing their cooking to Native Edinburgh.

This exclusive ‘Cooking With Fatherson X Native’ event will be a chance for fans of the band to hang out and enjoy a pizza Fatherson on Native’s terrace. They’ve previously cooked for Lewis Capaldi so you’ll be in good company. 

To get your hands on complimentary tickets for this intimate gig, simply head to Fatherson’s Instagram between Tuesday 25 to Thursday,  27 May to enter their giveaway.

Thirty lucky winners will be announced to join them at Native Edinburgh for this exclusive get-together and complimentary pizza and drink.  

Greg Walkinshaw of Fatherson said: “Cooking With Fatherson started out after we took our pizza oven on tour feeding our crew, pals and other bands backstage at festivals.

“After a long year without seeing anyone, we’re really looking forward to dishing out some slices to some new pals next month in Edinburgh!”

Native Edinburgh – newly opened last year in Kintore House on Queens Street, was originally constructed in the 1790s. The building is a significant part of the original fabric of Edinburgh’s New Town, an area of outstanding neo-classical and Georgian architecture and a UNESCO world heritage site.

With 82 apartments comprising studios, one bedrooms, and ground floor leisure and co-working spaces, Native Edinburgh provides the flexibility and amenities of a design-led boutique hotel, coupled with the space, comfort and privacy of a home from home.

Gary White, Regional Manager of Scotland Native aparthotels, said: “Like the rest of the world, it feels good to be back reopened and being able to put on intimate events.

“Cooking with Fatherson is our first event on our Edinburgh terrace and we couldn’t think of a better way to kick things off than with this incredible Scottish band. If you’d like to join us, make sure you visit Fatherson’s Instagram page.”

Cooking with Fatherson X Native Edinburgh will take place on Saturday, 5th June from 4pm until 7pm on the Native Edinburgh terrace. 

For more information on Native aparthotels, head to:

https://www.nativeplaces.com/property/native-edinburgh/ 

Teachers At Risk

‘In too many schools verbal and physical abuse against teachers is going unchallenged’

Violence and verbal abuse of teachers is at risk of becoming normalised in some Scottish schools, teachers are warning, exacerbated by the rise of so-called ‘restorative’ approaches to pupil behaviour management which are eroding teachers’ authority and making them equally culpable for pupils’ behaviour.

Members of NASUWT Scotland-The Teachers’ Union are warning that the poor implementation of restorative behaviour schemes is putting both the learning of pupils and the welfare and safety of teachers at risk.

Restorative behaviour programmes typically centre on the use of restorative conversations between teachers and pupils to address incidents of poor behaviour, in lieu of other sanctions.

While the NASUWT does not necessarily disagree with the principle of such schemes, the Union is concerned that in too many schools the way such schemes are being implemented is effectively making teachers responsible for pupils’ behaviour and allowing school managements to abdicate their responsibilities for addressing pupil behaviour.

NASUWT Scotland members will call for clear guidelines to be introduced for all schools to support teachers in maintaining discipline and protect them from violence and abuse at the Union’s Scotland Annual Conference, which will be held virtually tomorrow (Saturday).

Dr Patrick Roach, NASUWT General Secretary, said: “In too many schools verbal and physical abuse against teachers is going unchallenged.

“There is a growing culture in schools of ‘blame the teacher’ rather than holding pupils accountable for their behaviour and this is being aided and abetted in some cases by the misuse and abuse of restorative behaviour policies, which are becoming synonymous in too many cases with no punishment or sanctions for unacceptable behaviour.

“While good behaviour management policies encourage pupils to reflect on their own behaviour, they also have in place clear and consistently enforced sanctions for verbal abuse or physical violence and make clear to all pupils that such behaviour will not be tolerated. Evidence shows that positive pupil behaviour stems from a whole school approach where managements lead and support staff in maintaining good discipline.

“No teacher should go to work with the expectation that they will be either verbally or physically abused. All teachers are entitled to dignity at work and a safe working environment.

“Teachers are being disempowered by the failure of government to ensure that across the country, behaviour policies are supporting teachers in maintaining high standards of discipline.

“It’s about time the Scottish Government made strong and unequivocal statements about the rights of teachers to a safe working environment, and took action to ensure that these rights are being delivered.”

Gaza ceasefire welcomed

The Foreign Secretary has welcomed the ceasefire reached in Israel and Gaza yesterday. Dominic Raab said: “The UK welcomes the announcement of a ceasefire in Israel and Gaza, an important step to ending the cycle of violence and loss of civilian life.

“Hamas must end all attacks on Israel. It is also now important for Israel to facilitate rapid humanitarian access in and out of Gaza.”

The UK will provide new funding to the UN agency for Palestinian refugees UNRWA to help provide food, water, and emergency shelter to Palestinians affected by the recent escalation in violence in Gaza, the UK’s Minister for the Middle East James Cleverly announced yesterday.

The UK support comes as UNRWA launches an emergency appeal calling for urgent support to meet immediate humanitarian needs. Existing UK aid to UNRWA is already helping the Agency to provide food supplies to more than one million refugees in Gaza this year.

The humanitarian situation in Gaza was already concerning, with the percentage of the population living in poverty expected to increase this year from 53 per cent to 64 per cent. COVID is still spreading in Gaza and 2 million Palestinians have been living under severe movement and access restrictions.

Minister for the Middle East and North Africa, James Cleverly, said: “Palestinian and Israeli civilians should not face the brunt of this conflict, and no child or family should go without food, water or shelter. Today’s UK support will help UNRWA deliver life-saving humanitarian aid to those that need it most.

“The international community needs to ensure UNRWA is able to save lives and reduce the suffering.

“The escalation of violence and loss of life in Israel and the Occupied Palestinian Territories has shocked all of us. Both sides must work towards an immediate ceasefire, to prevent the further loss of life and a worsening humanitarian situation.”

Members of the Edinburgh Action for Palestine campaign will continue to stage their weekly protest on Princes Street this Saturday from 11am – 12pm.

EA4P strongly opposes all forms of racism, including anti-semitism.

Scottish Cup Final: Police Statement ahead of cup clash

On Saturday, 22 May, 2021, St Johnstone and Hibernian go head to head in the Scottish Cup Final.

There is always significant interest in these extremely important fixtures and despite the match being played behind closed doors, this weekend’s game will be no exception.

The game is eagerly anticipated and passions can run high. However, fans can be assured that preparations for policing any gatherings in relation to the match are well underway with public safety being Police Scotland’s primary concern.

Assistant Chief Constable Alan Speirs said: “The Scottish Cup Final on Saturday is an important day for everyone involved with St Johnstone and Hibernian football clubs and we will have an appropriate policing plan in place to maintain public safety.

“It is vitally important that both sets of fans avoid gathering in large groups and stick to the regulations in place to prevent the spread of coronavirus.

“I also want to take this opportunity to remind people that the use of pyrotechnics is extremely dangerous. We have seen from events in recent weeks that the consequences of their use can be severe, you might not just injure yourself using them, but you could also seriously injure those in your vicinity.

“Police Scotland is already working with both teams and our partners, including the Scottish Government, to ensure the match goes ahead safely and supporters follow the restrictions for their own safety and that of the wider public and our officers.

“Our approach throughout the pandemic has been to engage with the public, explain the legislation and encourage compliance, but officers will not hesitate to use enforcement powers as a last resort.”

Pandemic policing: public feels safe with Police Scotland

Survey finds strong levels of public confidence in Police Scotland

Strong levels of public confidence in Police Scotland have been reported during the COVID-19 pandemic, with the majority of people supporting our approach to keeping people safe.

When asked for their opinion of policing in their local area and concerns regarding their safety and wellbeing, 84% of respondents who took part in the ‘Your Police’ 2020/21 survey also said they felt safe. 

The survey – which launched on 9 April last year – received more than 36,500 responses from people across Scotland. This will help us to build on our understanding of the views and priorities of Scotland’s diverse communities.

During the survey period, the average public confidence level was 57% – an increase of nine percentage points from pre COVID-19. We learned that the factors which affected public confidence most were local changes to transmission rates and lockdowns, in particular the announcement of the national lockdown which began in January. The restrictions and increasing infection rates were factors for both Police Scotland and other public organisations, in general.

The survey feedback has helped shape and enhance Police Scotland’s response to our communities over the past year, as our officers, staff and Special Constables have continued to play a key role in the national effort to combat the spread of COVID-19.

This response has included:

  • Increased police presence at identified key locations. This was particularly important to those living in rural areas with lower COVID-19 rates, who had concerns about domestic tourists from Scottish regions with higher infection rates visiting their area.
  • The use of enhanced technology. This included the introduction of online reporting for members of the public for perceived breaches of the COVID-19 regulations as well as the use of video appointments for the public and for community meetings, allowing for safe and accessible face-to-face contact.
  • Increased engagement with more than 250 organisations representing the interests of diverse communities and businesses. This helped improve awareness of the needs and challenges faced by those living with physical, sensory and learning difficulties, when practicing social distancing and using face masks. An event exploring public confidence within ‘seldom heard’ communities will also take place on May 19, co-hosted by Police Scotland, to help further enhance our support to these groups – further information below.
  • Tracking responses received from those living and working in communities with tighter restrictions and outbreaks. Monthly public confidence trackers have been created for each Local Policing Division to support local planning, accountability and scrutiny.

Deputy Chief Constable Will Kerr, Local Policing, said: “Despite the continued challenges to policing during such an extraordinary time, Police Scotland has continued to maintain high levels of public confidence, and I am particularly pleased that such a significant proportion of the population continue to feel safe in the area they live.

“The strong relationships we have with our communities have been absolutely crucial, and providing reassurance to the people we serve during this challenging time has been a key priority.

“The ‘Your Police’ survey is the largest of its kind in the UK to involve the public in a conversation about policing and COVID-19, and I would like to thank the tens of thousands of people who took the time to get involved.

“The results were reviewed on a weekly basis, helping us to respond to emerging issues, and shape our approaches to policing at a national and local level. The survey has been relaunched to allow the public to continue letting us know their views and opinions over the coming months, and I would encourage you to take part.”

In addition, there was an extremely high level of satisfaction recorded among those who were in contact with police during this challenging time. More than 70% of people, who either reported or witnessed a crime, said they were satisfied with their experience when dealing with Police Scotland.

Furthermore, over 80% of respondents were satisfied with how they were treated by call operators and attending officers, and 87% felt that their needs were properly understood.

DCC Kerr added: “I would like to take this opportunity to thank our fellow citizens for the overwhelming support and co-operation policing has experienced during this very challenging year.

“Our officers will continue to respond with good sense, exercising discretion and when necessary, taking enforcement action where required.”

To take part in the Your Police 2021-22 survey, please visit – https://consult.scotland.police.uk/surveys/your-police-2021-2022/

Gladstone’s Land reopens for a taste of the past

One of the Royal Mile’s oldest buildings, the National Trust for Scotand’s Gladstone’s Land, starts a new chapter of its 500 year-old history as it re-opens to the public today after a £1.5m restoration, including a brand new coffee shop and ice cream parlour, continuing the spirit of the building’s long commercial use.   

At the top of the Royal Mile on the Lawnmarket in the heart of Edinburgh’s Old Town, the six storey tenement represents a new approach from the conservation charity, with visitors actively encouraged to connect with the property by interacting with the exhibits to find out about its fascinating history. 

Items can be picked up, chairs sat on and drawers and cabinets can be opened to reveal secrets about the property’s past. Interactive food tours are also planned for later in the month where visitors can even taste what our predecessors would have eaten. 

Rescued from demolition by the Trust in 1934, over the last 40 years the focus had mainly been on the life and times of merchant Thomas ‘Gledstanes’. He bought the building in the early 17th century, extended it and commissioned its famous Renaissance-style painted ceilings. 

Now though, thanks to years of meticulous historical research led by visitor services managers Dr Kate Stephenson and Anna Brereton (pictured ), the lives of other residents of the property over the centuries are being told too, with three floors of rooms laid out to reflect how they would have lived and worked.

The real-life stories of individual residents and the trading history of the address shows the rise and decline of the address and also reflects the fortunes of the Old Town as a whole, bringing Gladstone’s Land to life in a wholly new way.

Based on the will of wealthy 17th-century merchant John Riddoch, one room shows the recreation of his stockroom with the likes of ginger, sugar, pepper and cinnamon abounding. Another space shows a drapers based on the surviving trade accounts of a late 1700s business trading in silks, laces and printed cottons, including costumes for visitors to try on. 

A whole new floor of Gladstone’s Land is opening for the first time, presenting an early 20th-century boarding house inspired by Mary Wilson, a widow who in 1911 placed a newspaper advertisement offering a room in her apartment as suitable lodgings for ‘two or three respectable men’. 

On the street level, a new coffee shop has been created which is peppered with references to the property’s past. Gladstone’s Land can lay claim to be the oldest continually trading place of commerce in Edinburgh and the coffee shop (an important part of Edinburgh’s culture for centuries) continues that tradition. 

As well as the decoration of the space and ingredients in dishes inspired by the property’s past, the ice cream parlour on the same floor includes a specially created ice cream flavour. Researchers developed elderflower & lemon curd as the property’s first bespoke flavour, using documents related to the first sales of ice cream in Edinburgh in the 1900s and tastes associated with the property’s history.

Self-catering apartments on the upper floor have also been redesigned to create beautiful flats for holiday lets, profits from which will support the Trust’s wider conservation activities. 

General Manager for Edinburgh & East Stuart Maxwell said: “When we closed in February 2020 we expected that we’d be opening the doors to the new Gladstone’s Land in August last year but world events took over. We’re really pleased to reveal what’s been going on behind the hoardings and give people the chance to reconnect with this incredibly special place. 

“Work really started many, many years ago when the team came up with the idea of shifting the focus away from the prosperous merchant who owned the property to the people who actually lived and did business there and who may resonate more so with people today. By poring over documents such as wills, ships’ logs, trade accounts and newspapers we’ve been able to put together an incredibly detailed portrait of the individuals who inhabited the property over the last 500 years. 

“And we’re then presenting it in a way that is quite new for the Trust. Visitors are allowed to touch almost everything in the property and there are surprises at every turn for the curious. As well as the sense of touch, the immersive experience will involve sight, smell and taste too. There’s something there for everyone, from the specialised historian to the first-time museum goer. 

“We know how much people love Gladstone’s Land and we can’t wait for them to reconnect with its impressive history, and explore the new experiences that have been added to bring those centuries to life.”

www.nts.org.uk

www.nts.org.uk/visit/places/gladstones-land

www.twitter.com/GladstonesLand

www.facebook.com/GladstonesLand

“Indescribable sadness”

BBC lambasted for Panorama Diana interview gained by deception and subsequent cover-up

Statement from the Duke of Cambridge:

“I would like to thank Lord Dyson and his team for the report.

“It is welcome that the BBC accepts Lord Dyson’s findings in full – which are extremely concerning – that BBC employees:

  • Lied and used fake documents to obtain the interview with my mother.
  • Made lurid and false claims about the royal family which played on her fears and fuelled paranoia.
  • Displayed woeful incompetence when investigating complaints and concerns about the programme.
  • Were evasive in their reporting to the media and covered up what they knew from their internal investigation.

“It is my view that the deceitful way the interview was obtained substantially influenced what my mother said. The interview was a major contribution to making my parents’ relationship worse and has since hurt countless others.

“It brings indescribable sadness to know that the BBC’s failures contributed significantly to her fear, paranoia and isolation that I remember from those final years with her.

“But what saddens me most, is that if the BBC had properly investigated the complaints and concerns first raised in 1995, my mother would have known that she had been deceived. She was failed not just by a rogue reporter, but by leaders at the BBC who looked the other way rather than asking the tough questions.

“It is my firm view that this Panorama programme holds no legitimacy and should never be aired again. It effectively established a false narrative which, for over a quarter of a century, has been commercialised by the BBC and others.

“This settled narrative now needs to be addressed by the BBC and anyone else who has written or intends to write about these events.

“In an era of fake news, public service broadcasting and a free press have never been more important. These failings, identified by investigative journalists, not only let my mother down, and my family down; they let the public down too.“

Prince Harry added a statement last night:

Our mother was an incredible woman who dedicated her life to service. She was resilient, brave, and unquestionably honest.

The ripple effect of a culture of exploitation and unethical practices ultimately took her life.

To those who have taken some form of accountability, thank you for owning it. That is the first step towards justice and truth. Yet what deeply concerns me is that practices like these – and even worse – are still widespread today. Then, and now, it’s bigger than one outlet, one network, or one publication.

Our mother lost her life because of this, and nothing has changed. By protecting her legacy, we protect everyone, and uphold the dignity with which she lived her life. Let’s remember who she was and what she stood for.

The BBC published Lord Dyson’s independent investigation into the circumstances around the 1995 Panorama interview with Diana, Princess of Wales yesterday. The inquiry report severely criticises the national public broadcaster.

The BBC also isued the following statement:

‘The BBC Board appointed Lord Dyson to lead the investigation on 18 November 2020. Lord Dyson examined documents and records from the time and interviewed a wide range of people involved in the making of the programme.

‘Lord Dyson says: “The report demonstrates, I believe, that this has been the thorough and fair investigation I set out to do. All key individuals gave comprehensive testimony and I am grateful for their cooperation.

‘It enabled my investigation to establish facts based on evidence and for me to draw the detailed conclusions that have been set out today.”

‘BBC Director-General, Tim Davie says: “I would like to thank Lord Dyson. His report into the circumstances around the 1995 interview is both thorough and comprehensive. The BBC accepts Lord Dyson’s findings in full.

“Although the report states that Diana, Princess of Wales, was keen on the idea of an interview with the BBC, it is clear that the process for securing the interview fell far short of what audiences have a right to expect. We are very sorry for this. Lord Dyson has identified clear failings.

“While today’s BBC has significantly better processes and procedures, those that existed at the time should have prevented the interview being secured in this way. The BBC should have made greater effort to get to the bottom of what happened at the time and been more transparent about what it knew.

“While the BBC cannot turn back the clock after a quarter of a century, we can make a full and unconditional apology. The BBC offers that today.”

‘BBC Chairman, Richard Sharp says: “The BBC Board welcomes the publication of Lord Dyson’s report which it unreservedly accepts. There were unacceptable failures.

‘We take no comfort from the fact that these are historic. The BBC must uphold the highest possible standards. I want to thank Lord Dyson for the thoroughness and diligence of his work.”

‘The BBC is today writing to a number of individuals involved or linked to these events to apologise directly. We recognise that it has taken far too long to get to the truth.

‘The 1995 Panorama interview received a number of awards at the time. We do not believe it is acceptable to retain these awards because of how the interview was obtained.’

The report and associated annexes are published here.