Tag: sainsburys

Another update from Sainbury’s

A further update from Sainsbury’s Chief Executive Mike Coupe:

We are continuing to work around the clock to feed the nation in these challenging times.

Many of you have written to me in the past 24 hours to tell me that you like the idea of priority shopping for NHS workers and for elderly and disabled customers, but that these should be at different times.

We have therefore decided to allow NHS and social care workers to shop in our supermarkets for half an hour before they open each day. So anyone with NHS ID will be able to shop from 07.30-08.00 every day from Monday to Saturday.

We’re delighted to be able to offer priority shopping to all the hard-working NHS staff across the country who are working so hard to keep us all safe and well.

In addition to this, every Monday, Wednesday and Friday, all our supermarkets will dedicate 08.00-09.00 to serving elderly customers, disabled customers and carers.

Many of you have also asked me about priority online delivery slots for elderly, disabled and vulnerable customers.

We have been able to identify a number of customers as elderly and vulnerable based on the information they have given us previously. These details would include date of birth and if you have ever used our vulnerable customer helpline. For all of these customers, we will email you today (Sunday) with information on when slots will become available.

If you do not receive an email and you consider yourself to be vulnerable, please visit our Groceries Online website on Monday for information on how to contact us.

We are also working as quickly as possible on an option for people to register themselves as disabled and vulnerable on their online shopping accounts.

Thank you to everyone who has taken the time to get in touch with me and share your feedback – it’s because of you that we are making these changes and we will continue to listen, learn and adapt during this uncertain time.

Best wishes

Mike

Update from Sainsbury’s Chief Executive Mike Coupe

I wanted to write to you again to update you on the steps we are taking to make sure everyone has access to food and essential items. I’m also sharing more information about how we are supporting our colleagues in these challenging times and how you can help.

An increasing number of you have told me that you’re not always able to get the items that you need when you need them. We are working with our suppliers to get even more stock of essential items and we are adding warehouse capacity on a daily basis.

You will have seen that we put restrictions in place this week to ensure that more products are on shelf for longer.

From Monday 23rd March, we are consolidating our opening hours and all our supermarkets will be open from 8am to 8pm, Monday-Saturday, including those with an Argos store. Sunday opening, Sainsbury’s Local and petrol station opening times will stay the same.

This means we can focus our store colleagues’ time on keeping shelves stocked and serving our customers well during the times that most of you are already shopping.

Last Thursday, we set aside an hour for elderly and vulnerable shoppers in our supermarkets. Many of you have told me how much you appreciated this and that you would like this to become a regular event. Some of you also said we should extend this to members of our hardworking NHS and Social Care workers. And we will be doing just that.

Every Monday, Wednesday and Friday, all our supermarkets will dedicate 8am – 9am to serving elderly, disabled and vulnerable customers, as well as NHS and Social Care workers.

They will just need to show us their pass or ID when they visit. Some of you fed back that you couldn’t find what you wanted during that hour, so we will try our best to have essential items on shelf for these customers.

We will be working to keep our shelves well stocked and would encourage customers to arrive throughout the hour to prevent queues forming and to help everyone keep a safe distance.

Hundreds of you have written to me to thank our amazing colleagues who are working around the clock to serve our customers. A number of you have also shared your concerns for the safety and wellbeing of our colleagues.

I want you to know that we are doing all we can to support everyone who works in our business.

We have committed to paying all colleagues who are unwell or need to self-isolate for the full period of fourteen days. We have also committed to paying vulnerable and elderly colleagues in full if the government decides they should isolate for 12 weeks.

We hope this will go some way to helping our teams through this uncertain time and we are looking at other ways to thank our colleagues for their extraordinary efforts.

To keep our colleagues safe, I need to ask again for your help. Please do your best to stand one metre away from colleagues in our stores where you can. And we would prefer you to pay with card rather than cash at our tills.

Please also treat our colleagues and other customers with kindness and respect. These are unprecedented circumstances and our colleagues are being asked to come to work every day while so many others are being asked to stay at home.

We all need them to keep coming to work to feed the nation – a small thank you goes a really long way.

I hope you will join us in looking out for each other and the communities that we serve.

Best wishes

Mike

Message from Sainsbury’s Chief Executive Mike Coupe

You will have seen that, due to the ongoing uncertainty around the full impact of Coronavirus, supermarkets have been much busier than usual and customers are choosing to stock up.

I wanted to personally reassure you that we have more food and other essential items coming to us from manufacturers and into our warehouses and distribution centres. If we all shop just for the food that we and our families need, there will be enough for everyone.

I also wanted to let you know that at Sainsbury’s, we are working really hard to ensure this remains the case. Over the past two weeks we have:

  • Ordered more stock of essential items from our suppliers
  • Put more capacity into our warehouses and
  • Set limits on a small number of items, including some cleaning products, soap and pain relief.

This is a precautionary measure – if everyone shops normally, there will be enough for everyone.

There are gaps on shelves because of increased demand, but we have new stock arriving regularly and we’re doing our best to keep shelves stocked. Our store colleagues are working tirelessly and doing the best job they can.

Which brings me onto a request. Please think before you buy and only buy what you and your family need.

If we all do this then we can make sure we have enough for everyone. And please help elderly and vulnerable friends, family and neighbours with their shopping if you can.

I wanted to take this opportunity to thank you for your continued support and to thank our colleagues who are all working incredibly hard to ensure we can continue to serve our customers well.

Best wishes

Mike

Sainsbury’s pay offer is wage CUT, says union

Sainsbury’s bosses have insulted staff by tabling a wage CUT in the guise of a pay offer, says Unite, the UK’s largest trade union.

Unite, which has thousands of members across the supermarket giant, said a one per cent pay increase that has been offered to staff is in fact a pay cut when the 2.5 per cent rate of inflation is considered.

The union said the offer was an ‘insult’ to staff who during the last two years have endured changes to their contracts and a failed merger with Asda.

Many staff did not receive a pay increase when their contracts changed in 2018 and are on less money than they were prior to the changes, Unite, which is consulting members over how to react to the offer, said.

Unite national officer for food, drink and agriculture, Bev Clarkson, said: “This offer is an insult to staff who have gone through two years of unpopular contract changes and the uncertainty caused by the ill-fated Asda merger.

“Offering a paltry one per cent rise in the face of a retail price index of 2.5 per cent is simply unacceptable.

“Unite will do everything in its power to ensure our members are offered a pay deal that reflects the cost of living and their hard work. Sainsbury’s needs to stop penny pinching and table a sensible offer.”

Sainsbury’s – Asda merger deal blocked by regulator

The Competition and Markets Authority has blocked the £14 billion Sainsbury’s – Asda merger after finding it would lead to increased prices in stores, online and at many petrol stations across the UK. Sainsbury’s say the regulator’s rebuff will take £1 billion in savings from customers’ pockets.  Continue reading Sainsbury’s – Asda merger deal blocked by regulator

Feeding 1000 bellies, not bins, across Leith!

There’s an old expression that ‘There’s no such thing as a free lunch’ Well, think again! Environmental charity Changeworks is hosting a free lunch on Sunday 6 May 2018 made from food that would otherwise have gone to waste. Continue reading Feeding 1000 bellies, not bins, across Leith!