Tag: NHS 24

Additional Winter support for NHS

Measures to help NHS deal with extreme pressure

Funding of at least £8 million for additional care home beds and efforts to boost NHS 24 capacity are among the measures outlined by Health Secretary Humza Yousaf to help the NHS and social care deal with ongoing extreme winter pressure.

Health and Social Care Partnerships will share £8 million to procure around 300 additional care home beds to help alleviate pressures caused by delayed discharge. The funding will allow boards to pay 25% over and above the National Care Home rate for beds. This is in addition to around 600 interim care beds already in operation across the country.

NHS 24 is taking forward plans to recruit around 200 new starts before the end of March. In the run up to Christmas NHS 24 had already recruited over 40 whole time equivalent call operators, call handlers and clinical supervisors.

Guidance has been issued to all Boards making it clear they can take necessary steps to protect critical and life-saving care.

Mr Yousaf said: “This is the most challenging winter the NHS in Scotland has ever faced and the immediate pressure will continue for the coming weeks. My thanks to all health and social care staff for their incredible efforts during these exceptionally challenging times.

“We are ensuring all possible actions are being taken to support services, and the additional measures I have outlined today will help relieve some of the extreme pressure Health Boards are facing. We know one of the most significant issues our NHS is facing is delayed discharge, that is why I have announced further support to buy additional capacity in the care sector.

“NHS 24 has a vital role in referring people to appropriate urgent care services outside of hospitals and plans to increase staff numbers over the course of winter,  will help the service deal with increases in demand.

“Emergency care will always be there for those who need it, but for many people, the best advice and support might be available on the NHS Inform website or the NHS 24 App, or by calling NHS 24, so I would encourage people to make use of these services as many are already doing.”

Responding to the Scottish Government NHS briefing on Monday, Dr Iain Kennedy, Chair of BMA Scotland said: “”Scotland’s NHS is not just being pushed to the limit, in many places it is well past that.

“Bed occupancy of 95% across our hospitals is just not sustainable in terms of providing the safe and effective care that patients need on a daily basis either in A&E or across all wards. And we know demand is far exceeding capacity at GP surgeries too and has been for some time.

“In that context, the very fact that the First Minister and Health Secretary provided today’s briefing should emphasise the seriousness and urgency of the situation. Our members provided us with first hand testimony from all across the health service just before Christmas, and the picture that painted was really harrowing. Services and staff are on their knees.

“In terms of the short term actions that the Government indicated today, we have long emphasised the need to focus on ensuring people who are able to leave hospital, can do so – freeing up desperately needed capacity and therefore ensuring those who need to can be admitted from A&E more quickly and safely. So the focus on this is welcome, but we will need to see the details and extent of the proposals to make any judgement on the immediate impact it may have. Extra interim care beds – while something which could help as part of the overall plan – will also deliver nothing unless there are people there to staff them, which we know is a huge issue in social care.

“More fundamentally, many doctors remain to be convinced that the Scottish Government’s practical response matches up to the huge scale of the problems the NHS is facing. In particular, staffing shortages will only get worse as more staff burn out and dread going to work, unless there is a more comprehensive and urgent package of investment in staffing to support and retain them in our NHS for good.

“Longer term, these pressures are the culmination of the warnings the BMA and many others have delivered for some time, that Scotland’s NHS isn’t sustainable within the resources – both staffing and financial – we are willing to provide it with.

“We have to get serious about this and have a proper long term discussion about the future of our health service rather than just struggle to survive from crisis to crisis as the NHS and its staff endure the kind of perpetual pressures which in the past were reserved for the worst of winter.

“We absolutely agree with the assessment of the First Minister that there are no easy solutions, so the sooner we truly get to grips with the big picture issues, the sooner we can get away from having to implement short term measures in the desperate hope of bolstering collapsing services and begin actually start talking about an NHS fit for the future. That’s why a national conversation on the NHS in Scotland is required without delay.”

Know how to get the right care, in the right place this Christmas

As Christmas and Hogmanay both fall on the weekend this year, most health care providers will have different opening hours from usual.

Ahead of the busy festive holiday, NHS 24 is reminding people across Scotland to be aware of changes to opening hours for their local GP practice and pharmacies.

Dr Laura Ryan, NHS 24’s Medical Director says, “We are anticipating very high call volumes over the festive break and a continued high demand for the 111 service. NHS 24 staff continue to work tirelessly, with a commitment to deliver safe and effective services 24/7 and answer every call as quickly as possible.

“It’s vital that everyone is aware of what help and advice there is out there over the Christmas and new year public holidays.

“For any health care advice or information that is urgent, but not life-threatening, go online and use nhsinform.scot. NHS inform has lots of health guidance, whether that be self-care advice, information on the appropriate healthcare providers that are close to home. It also explains when and why to call the 111 service.

“Scotland’s Service Directory is a brilliant resource and can be accessed on NHS inform, but very easily on NHS 24’s new app NHS 24 Online. The website and app have the handy ‘Find my Nearest’ function that allows the user to locate health and care services within their local area by using their post code or location. They will be able to see how far away each service is, if it is open or closed, and phone numbers for the service. The app can be downloaded quickly, and could make seeking advice even more convenient.”

Dr Ryan continues: “We are grateful for the public’s patience and understanding if they have to wait to access the 111 service during this period of high demand. By encouraging the public to have ‘Healthy Know How,’ it is hoped more people in Scotland will have a happy and healthy Christmas and New Year.”

“If you do fall ill over the festive period, it’s essential you know where to get the right care, in the right place. Anyone in a  situation considered life-threatening or an emergency, should still always call 999 or go straight to the Emergency Department.”

Dr Ryan’s advice is part of a NHS Scotland national health campaign ‘Healthy Know How.’ The campaign provides advice on how to stay well and enjoy the festivities, avoiding the need to get medical help over the holidays. Tips include:

  • Know how to stay on top of prescriptions. Order only what is needed and in plenty of time before the festive holidays.
  • Know how to be prepared for common illnesses. Ensure you have some remedies in the house.
  • Know how to check symptoms if you do become unwell. NHS inform’s symptom checkers can give you all the health advice you need online.
  • Know how to get the right care, in the right place. Further medical advice can be found during the week by contacting your GP, pharmacist, dentist or optometrist. For out of hours or during holiday closures call NHS 24 on 111.

More details on the Healthy Know How campaign can be found here – www.nhsinform.scot/winter

Don’t let aches and pains stop festive fun

Winter is here and that means Scotland’s 111 service sees an increase in calls relating to muscle aches, as well as joint and bone injuries.

As part of the national winter ‘healthy know how’ campaign, NHS 24 is advising people how to safely treat common musculoskeletal (MSK) conditions such as back pain, wrist ache and twisted ankles so they can still enjoy the holidays with family and friends.

Dr Ronald Cook, NHS 24’s Associate Medical Director says: ‘During winter, we always see an increase in calls relating to muscle, joint and bone injuries – often because of slips, trips and falls in bad weather.

“People can suffer a wide range of symptoms from minor discomfort right through to severe pain but a lot of the time these types of injuries will naturally heal and with safe treatment at home, don’t need a trip to the hospital.

‘We have recently updated NHS inform’s MSK pages with the most up to date advice on how to look after this type of injury, and also when and where to seek further help if the issue needs urgent attention or symptoms are not improving. It’s a fantastic resource and I would recommend anyone with an MSK issue to visit NHS inform first to help them get the right care, in the right place.’

Dr Cook’s advice compliments the national winter health campaign ‘Healthy Know How.’ The ‘Healthy Know How’ campaign provides advice on how to stay well and enjoy the festivities, avoiding the need to get medical help over the holidays.

Tips include:

  • Know how to stay on top of prescriptions. Order only what is needed and in plenty of time before the festive holidays.
  • Know how to be prepared for common illnesses. Ensure the medicine cupboard is well stocked.
  • Know how to check symptoms if you do become unwell. NHS inform’s symptom checkers can give you all the health advice you need online.
  • Know how to get the right care, in the right place. Further medical advice can be found during the week by contacting your GP, pharmacist, dentist or optometrist. For out of hours or during holiday closures call NHS 24 on 111.

Advice on musculoskeletal (MSK) conditions and treatment advice can be found here – nhsinform.scot/illnesses-and-conditions/muscle-bone-and-joints

More details on the Healthy Know How campaign can be found here – nhsinform.scot/winter

Health Board issues COVID-19, flu and Norovirus advice to visitors 

Members of the public are being asked not to visit NHS Greater Glasgow and Clyde hospitals if they are displaying symptoms of COVID-19, flu or Norovirus.

Those who plan to visit loved ones in hospital should only do so if they are not displaying any symptoms and all visitors should wear a mask, if eligible, during their time on site.

Symptoms of Norovirus include:

  • Suddenly feeling sick
  • Projectile vomiting
  • Watery diarrhoea
  • Slight fever
  • Headaches
  • Painful stomach cramps and aching limbs

Symptoms of COVID-19 include:

  • Continuous cough
  • High temperature, fever or chills
  • Loss of, or change in, your normal sense of taste or smell
  • Shortness of breath
  • Unexplained tiredness, lack of energy
  • Muscle aches or pains that are not due to exercise
  • Not wanting to eat or not feeling hungry
  • Headache that’s unusual or longer lasting than usual
  • Sore throat, stuffy or runny nose
  • Diarrhoea
  • Feeling sick or being sick

Symptoms of flu include:

  • A sudden fever
  • A dry, chesty cough
  • A headache
  • Tiredness and weakness
  • Chills
  • Aching muscles
  • Limb or joint pain
  • Diarrhoea or abdominal (tummy) pain
  • Nausea and vomiting
  • A sore throat
  • A runny or blocked nose
  • Sneezing
  • Loss of appetite
  • Difficulty sleeping

Taking precautions against viral infections have become part of our everyday life in recent years and we can all continue to help each other by following guidance around slowing the spread of the viruses and practicing good hygiene.

You can protect yourself and others by:

  • Staying at home if unwell, have a fever or are displaying symptoms of COVID-19 or Norovirus
  • Wearing a face covering in healthcare settings and not visiting loved ones if unwell
  • Wearing a face covering in indoor public places and on public transport
  • Cleaning hands and surfaces regularly
  • Opening windows when meeting indoors
  • Socialising outdoors when possible

Morag Gardner, Deputy Nurse Director for NHS Greater Glasgow and Clyde’s Acute Division said: “During the winter months viral infections, such as COVID-19, flu and Norovirus, can further add to the pressures hard-working staff are facing across our sites.

“Our dedicated members of staff are working around the clock to continue to provide the highest standard of patient-centred care possible. To help protect yourself, your loved ones and our services, we are asking members of the public not to visit our hospital sites if they are displaying symptoms of any of these viruses. We are also asking anyone who does attend the site to follow infection control guidance, such as washing your hands regularly and wearing a mask during your time at the hospital.”

NHSGGC is urging people to only attend Emergency Department (A&E) across its sites if their condition is very urgent or life-threatening. 

Any patient unsure of who to turn to has a range of options available to them:

1.        Visit the NHS Inform website: https://www.nhsinform.scot/

2.       Call NHS24 on 111

3.       Visit the NHSGGC website: https://www.nhsggc.scot/your-health/right-care-right-place/

For very urgent or life-threatening emergencies, the public should continue calling 999 or attending A&E.

Know how to be prepared for common illnesses this festive season

People across the Lothians are being encouraged to check they have basic home remedies in ahead of the Festive and New Year holidays to avoid having to find a pharmacy on a bank holiday.

Dr John McAnaw, a pharmacist and NHS 24’s Associate Clinical Director says most seasonal illnesses can be looked after at home with self-care and things like paracetamol: ‘Christmas is a fun but hectic time for most people. It’s easy to get swept up in the festive atmosphere and forget that health should be on your priority list.

‘Making sure you have home remedies for common ailments will save you time and help you focus on the celebrations. NHS 24’s 111 service is there to help if you need urgent health care support, but we know that roughly 30% of people who call 111 need self-help advice on common illnesses and conditions that can normally be managed at home.

‘Avoiding the need to call 111 means the service can help those who need urgent help more quickly, and also save you the bother of trying to find a local pharmacy.

Dr McAnaw continues: ‘I would recommend you have pain relief such as paracetamol or ibuprofen at home. For little ones get age-appropriate pain remedies which you can also get in liquid form. In the case of fevers, a thermometer is also a good idea as it means you can monitor temperatures accurately.

‘To cover accidents, I’d recommend reviewing your first-aid kit and make sure it is stocked with things like plasters, antiseptic, and bandages. For common conditions such as rashes, tummy upsets and earaches, NHS inform has lots of information on how to treat these at home and when to seek medical help.

Dr McAnaw’s advice is part of an NHSScotland national health campaign ‘Healthy Know How.’ The campaign provides advice on how to stay well and enjoy the festivities, avoiding the need to get medical help over the holidays. Tips include:

  • Know how to stay on top of prescriptions. Order only what is needed and in plenty of time before the festive holidays.
  • Know how to be prepared for common illnesses. Ensure you have some remedies in the house.
  • Know how to check symptoms if you do become unwell. NHS inform’s symptom checkers can give you all the health advice you need online.
  • Know how to get the right care, in the right place. Further medical advice can be found during the week by contacting your GP, pharmacist, dentist or optometrist. For out of hours or during holiday closures call NHS 24 on 111.

More details on the Healthy Know How campaign can be found here – www.nhsinform.scot/winter

Scarlet Fever: what you should know

You may have seen in the news and online stories about Group A Strep. The latest data from the UK Health Security Agency (UKHSA) shows that scarlet fever cases continue to remain higher than we would typically see at this time of year.

Scarlet fever is a contagious infection that mostly affects young children. It’s easily treated with antibiotics.

The first signs of scarlet fever can be flu-like symptoms, including a high temperature, a sore throat and swollen neck glands (a large lump on the side of your neck).

Scarlet fever is a bacterial illness that mainly affects children. It causes a distinctive pink-red rash.

The illness is caused by Streptococcus pyogenes bacteria, also known as Group A Streptococcus, which are found on the skin and in the throat.

Generally, scarlet fever is much less common than it used to be but in recent years there have been a number of significant outbreaks.

This year we have seen higher than usual numbers of Group A Streptococcal (GAS) infections in Scotland and persistently high numbers of cases of scarlet fever among children.

It’s important to be aware of the signs and symptoms of scarlet fever so that early treatment with antibiotics can be given.

Scarlet fever symptoms

Scarlet fever usually follows a sore throat or a skin infection, like impetigo, caused by particular strains of Streptococcus bacteria.

The symptoms of scarlet fever usually develop 2 to 5 days after infection. However, the incubation period (the period between exposure to the infection and symptoms appearing) can be as short as one day or as long as 7 days.

Non-urgent advice:Speak to your GP if:

You or your child has symptoms of scarlet fever like:

  • a pinkish, rough textured rash
  • a sore throat
  • a headache
  • a high temperature (38.3C/101F or above)
  • flushed cheeks
  • a swollen tongue, known as strawberry tongue

Rash

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The distinctive pink-red rash caused by scarlet fever develops 12 to 48 hours after symptoms like a sore throat or headache.

Red blotches are the first sign of the rash. These turn into a fine pink-red rash that feels like sandpaper to touch and looks like sunburn. It may also be itchy.

On darker skin the rash may be more difficult to see although its rough texture should be apparent.

The rash usually starts on the chest and stomach, but soon spreads to other parts of the body, like the:

  • ears
  • neck
  • elbows
  • inner thighs
  • groin

The rash doesn’t usually spread to the face. However, the cheeks become flushed and the area just around the mouth stays quite pale. The rash will turn white if you press a glass on it.

The rash usually fades after about a week, but the outer layers of skin, usually on the hands and feet, may peel for several weeks afterwards.

In milder cases, sometimes called scarlatina, the rash may be the only symptom.

Other symptoms of scarlet fever

Other symptoms of scarlet fever may include:

  • swollen neck glands
  • loss of appetite
  • nausea or vomiting
  • red lines in the folds of the body, such as the armpit, which may last a couple of days after the rash has gone
  • a white coating on the tongue, which peels a few days later leaving the tongue red and swollen (this is known as strawberry tongue)
  • a general feeling of being unwell

When to seek medical advice

If you think you or your child may have scarlet fever, see your GP for a proper diagnosis and appropriate treatment. It usually clears up after about a week

Your GP should be able to diagnose scarlet fever by examining the distinctive rash and asking about other symptoms. They may also decide to take a sample of saliva from the back of the throat so it can be tested in a laboratory to confirm the diagnosis.

There’s no evidence to suggest that catching scarlet fever when pregnant will put your baby at risk. However, if you’re heavily pregnant, tell the doctors and midwives in charge of your care if you’ve been in contact with someone who has scarlet fever.

How scarlet fever spreads

Scarlet fever is very infectious and can be caught by:

  • breathing in bacteria in airborne droplets from an infected person’s coughs and sneezes
  • touching the skin of a person with a Streptococcal skin infection, such as impetigo
  • sharing contaminated towels, baths, clothes or bed linen

It can also be caught from people who have the bacteria in their throat or on their skin but don’t have any symptoms.

Who’s affected by scarlet fever

Most cases of scarlet fever occur in children under 10 (usually between 2 and 8 years of age). However, people of any age can get the illness.

As it’s easily spread, scarlet fever is likely to affect someone in close contact with a person with a sore throat or skin infection caused by Streptococcus bacteria. Outbreaks can occur in nurseries and schools where children are in close contact with one another.

The symptoms of scarlet fever will only develop in people susceptible to toxins produced by the Streptococcus bacteria. Most children over 10 years of age will have developed immunity to these toxins.

It’s possible to have scarlet fever more than once, but this is rare.

Treating scarlet fever

Most cases of scarlet fever clear up after about a week without treatment. However, your GP may recommend treatment as it:

  • reduces the length of time you’re infectious
  • speeds up recovery
  • lowers the risk of complications of scarlet fever

With treatment, most people recover in about 4 to 5 days and can return to nursery, school or work 24 hours after starting antibiotic treatment.

Without treatment, you’ll be infectious for 1 to 2 weeks after symptoms appear.

Antibiotics

Scarlet fever is usually treated with a 10-day course of antibiotics. This is often in the form of penicillin or amoxicillin tablets, although liquid may be used for young children.

For people who are allergic to penicillin, alternative antibiotics like erythromycin can be used instead.

The symptoms usually improve within 24 hours of starting antibiotics, with the other symptoms disappearing within a few days. However, it’s important that the whole course of treatment is completed to ensure the infection is fully cleared and reduce the potential for antibiotic resistance.

Keep your child away from nursery or school for at least 24 hours after starting antibiotic treatment.

Adults with scarlet fever should also stay off work for at least 24 hours after starting treatment.

Self care

Many of the symptoms of scarlet fever can be relieved using some simple self care measures.

Do

  • drink plenty of cool fluids
  • eat soft foods (if your throat is painful)
  • take paracetamol to bring down a high temperature
  • use calamine lotion or antihistamines to relieve itching

Complications of scarlet fever

Most cases of scarlet fever don’t cause complications, particularly if the condition is properly treated.

However, there’s a small risk of the infection spreading to other parts of the body and causing more serious infections, like:

Very rare complications that can occur at a later stage include:

  • bacteraemia (an infection of the bloodstream)
  • septic arthritis
  • meningitis
  • necrotising fasciitis (a severe infection involving death of areas of soft tissue below the skin)
  • Streptococcal toxic shock syndrome (rapidly progressive symptoms with low blood pressure and multi-organ failure)

Urgent advice:Speak to your GP immediately if:

You or child develop any of these symptoms in the first few weeks after the main infection has cleared up:

If your GP is closed, phone the 111 service.

Preventing scarlet fever from spreading

There’s currently no vaccine for scarlet fever.

If your child has scarlet fever, keep them away from nursery or school for at least 24 hours after starting treatment with antibiotics. Adults with the illness should also stay off work for at least 24 hours after starting treatment.

GPs, schools and nurseries should be aware of the current high levels of scarlet fever and inform local health protection teams if they become aware of cases, particularly if more than one child is affected.

Do

  • cover your mouth and nose with a tissue when coughing or sneezing
  • wash your hands with soap and water after using or disposing of tissues.

Don’t

  • do not share contaminated utensils, cups and glasses, clothes, baths, bed linen or towels

NHS 24 Logo

Source: NHS 24

NHS 24: Prescription advice for holiday closures

Know how to stay on top of prescriptions – festive advice from NHS 24.

NHS 24 are advising people in Scotland to check their prescription medication and ensure they have enough to last throughout the festive holidays.

Dr John McAnaw, a pharmacist and NHS 24’s Associate Clinical Director, explains why it’s essential that people put health at the top of their festive ‘to-do’ list,

‘Over the holidays every year, NHS 24 receives thousands of calls from the public who have run out of essential prescribed medication. This can obviously be a very stressful situation for most people, however, by being organised and ordering any required prescriptions in advance, this would avoid this scenario and ensure that the 111 service can help more people who require urgent healthcare advice.

‘Due to both Christmas and Hogmanay falling on a weekend this year, many pharmacies and healthcare providers will be closed for a period of four days on each occasion. Therefore it is so important that people plan ahead, order only what they need and pick it up in plenty of time before these holidays.

‘To ensure you have all medication you require, please check what medication you already have and order any additional supplies you need by Friday 16th December. This will give both your GP practice and pharmacy time to process requests at what is already a very busy time of year for them.’

Dr McAnaw’s advice is part of a NHS Scotland national health campaign ‘Healthy Know How.’ The campaign provides advice on how to stay well and enjoy the festivities, avoiding the need to get medical help over the holidays.

Tips include:

  • Know how to stay on top of prescriptions. Order only what is needed and pick them up in plenty of time before the festive holidays.
  • Know how to be prepared for common illnesses. Ensure you have some remedies in the house.
  • Know how to check symptoms if you do become unwell. NHS inform’s symptom checkers can give you all the health advice you need online.
  • Know how to get the right care, in the right place. Further medical advice can be found during the week by contacting your GP, pharmacist, dentist or optometrist. For out of hours or during holiday closures call NHS 24 on 111.

More details on the Healthy Know How campaign can be found here – 

www.nhsinform.scot/winter

NHS 24 launches new advice app

NHS 24 Online – a new way to access health advice and wellbeing services in Scotland

Feeling unwell? If you or someone you care for is under the weather you can now find out more about your symptoms, when you can self-care and what to do if your condition worsens and you need medical help via a new, easy to use mobile app from NHS 24.

The NHS 24 Online app allows people to check symptoms to find out what to do next. There is also a chatbot function to answer questions and find out how to get further advice for a range of issues including running out of medicine or help for:

  • Eye problems
  • Flu-like illness
  • Lower back pain
  • Urinary tract infections (UTIs)

The App can also help people find their nearest health and care services using postcodes or location data. It will detail how far away each service is, if it is open or closed, and the contact details for that service.

‘NHS 24 Online’ is available for both Android and iOS devices and free to download now.

Dr Laura Ryan, NHS 24’s Medical Director said the app offers people more choice in the way can get the help and advice they need: “Mobile devices have changed the way we do lots of things on a day-to-day basis and we hope the new NHS 24 Online app will make it easier for people to check their symptoms, and if they need further help to find local services at the press of a button.

“By downloading NHS 24 Online, people in Scotland will be able to get health advice from a trustworthy source in a fast and convenient way. And if more help is needed, the app will also provide information on where to access the right care in the right place.”

Please note this is a first iteration of the app – future developments and enhancements are planned for 2023.

The NHS 24 Online app is available to download for free on the Google Play Store for Android devices and the App Store for Apple devices.

https://nhs24.info/app-apple

https://nhs24.info/app-android

Health Secretary launches NHS Scotland’s winter campaign

People across Scotland are being encouraged to include health as part of their festive preparations so that seasonal illnesses can be managed well at home. It is hoped that by following the tips and advice in the ‘Healthy Know How’ campaign the public will enjoy the festivities without having to seek health advice unless it is urgent or an emergency.

Humza Yousaf, the Cabinet Secretary for Health and Social Care launched the ‘Healthy Know How’ winter campaign at NHS 24’s newest contact centre in Hillington, Glasgow.

Meeting staff at NHS 24, Mr Yousaf said healthy know how can help us stay well this winter: “Nobody wants to be unwell, especially over the festive holidays, and these few simple steps can help everyone manage common illnesses and avoid the need to interrupt the festivities with a trip to the pharmacy or GP.

“This is going to be the most challenging winter for our health service, and a lot of the ailments for which people access out-of-hours care can be easily managed at home. NHS 24’s 111 service is always busy over the holiday period, but roughly a third of calls to 111 result in safe, self-care advice at home.

“If this campaign can encourage people to care for common seasonal conditions at home, that will leave our frontline services free to help those with more serious conditions.

“By taking a few simple steps we can all do our bit to help support our health services this winter.”

Healthy know how tips to keep well this winter include:

Details on the Healthy Know How campaign and the full range of winter health advice can be found here – www.nhsinform.scot/winter

Cabinet Secretary for Health launches NHS Scotland’s winter campaign People across Scotland are being encouraged to include health as part of their festive preparations so that seasonal illnesses can be managed well at home. It is hoped that by following the tips and advice in the ‘Healthy Know How’ campaign the public will enjoy the festivities without having to seek health advice unless it is urgent or an emergency. Humza Yousaf, the Cabinet Secretary for Health and Social Care launched the ‘Healthy Know How’ winter campaign at NHS 24’s newest contact centre in Hillington, Glasgow. L/R Pic Peter Devlin

‘It’s OK to Ask’ campaign

‘It’s OK to Ask’ – supporting patients in Scotland to ask the right questions about their healthcare

Through the ‘It’s OK to Ask’ campaign, people in Scotland are being encouraged to ask their healthcare providers more questions about their treatment and be more involved in decisions around their care.

The campaign aims to break down communication barriers and create open, positive conversations to ensure patients have full information on the options available for their care and treatment.

Patients are being asked to consider four key questions when they next attend an appointment, or discuss their care with a healthcare professional:

  • What are the benefits of my treatment?
  • What are the risks of my treatment?
  • Any alternative treatments I can try?
  • What if I do nothing?

John McAnaw, Associate Clinical Director at NHS 24 said: ‘The ‘It’s OK to Ask’ campaign was designed to help people feel empowered to ask for more information about their care during discussions with health professionals.

‘We understand it can sometimes feel intimidating or even scary to ask for more information when you are in a healthcare setting, but our healthcare colleagues throughout the NHS will be delighted to help with any questions you may have.

‘By feeling supported and encouraged to freely ask questions and get more advice on the available options, we hope that more patients feel involved in decisions about their care and treatment, and they make more educated, informed choices about what is right for them.’

The campaign is being promoted through digital advertising and is supported by NHS Scotland. More information, including a free-to-download patient leaflet and translations into other languages, can be found on 

NHS inform:  – nhsinform.scot/campaigns/its-ok-to-ask