Know how to get the right care, in the right place this Christmas

As Christmas and Hogmanay both fall on the weekend this year, most health care providers will have different opening hours from usual.

Ahead of the busy festive holiday, NHS 24 is reminding people across Scotland to be aware of changes to opening hours for their local GP practice and pharmacies.

Dr Laura Ryan, NHS 24’s Medical Director says, “We are anticipating very high call volumes over the festive break and a continued high demand for the 111 service. NHS 24 staff continue to work tirelessly, with a commitment to deliver safe and effective services 24/7 and answer every call as quickly as possible.

“It’s vital that everyone is aware of what help and advice there is out there over the Christmas and new year public holidays.

“For any health care advice or information that is urgent, but not life-threatening, go online and use nhsinform.scot. NHS inform has lots of health guidance, whether that be self-care advice, information on the appropriate healthcare providers that are close to home. It also explains when and why to call the 111 service.

Scotland’s Service Directory is a brilliant resource and can be accessed on NHS inform, but very easily on NHS 24’s new app NHS 24 OnlineThe website and app have the handy ‘Find my Nearest’ function that allows the user to locate health and care services within their local area by using their post code or location. They will be able to see how far away each service is, if it is open or closed, and phone numbers for the service. The app can be downloaded quickly, and could make seeking advice even more convenient.”

Dr Ryan continues: “We are grateful for the public’s patience and understanding if they have to wait to access the 111 service during this period of high demand. By encouraging the public to have ‘Healthy Know How,’ it is hoped more people in Scotland will have a happy and healthy Christmas and New Year.”

“If you do fall ill over the festive period, it’s essential you know where to get the right care, in the right place. Anyone in a  situation considered life-threatening or an emergency, should still always call 999 or go straight to the Emergency Department.”

Dr Ryan’s advice is part of a NHS Scotland national health campaign ‘Healthy Know How.’ The campaign provides advice on how to stay well and enjoy the festivities, avoiding the need to get medical help over the holidays. Tips include:

  • Know how to stay on top of prescriptions. Order only what is needed and in plenty of time before the festive holidays.
  • Know how to be prepared for common illnesses. Ensure you have some remedies in the house.
  • Know how to check symptoms if you do become unwell. NHS inform’s symptom checkers can give you all the health advice you need online.
  • Know how to get the right care, in the right place. Further medical advice can be found during the week by contacting your GP, pharmacist, dentist or optometrist. For out of hours or during holiday closures call NHS 24 on 111.

More details on the Healthy Know How campaign can be found here – www.nhsinform.scot/winter

Scots are reminded to check GP surgery opening times

Scots are reminded to check GP surgery opening times

NHS Scotland’s ‘Be Health-Wise this Winter’ campaign is advising people across Lothian to be aware that many GP surgeries and pharmacies will be closed over Christmas and New Year, and what steps they should take to prepare.

Dr Laura Ryan, Medical Director of NHS 24, said: “Over the holidays, the opening times of GP surgeries and pharmacies will be different, so it’s important people know in advance what local services are available, in case they fall ill.

“Your local surgery and pharmacies will have information but you can find your closest open services quickly and easily at the touch of a button, using Scotland’s Service Directory on NHSinform.scot.

“Check you have enough medicine at home to help you help you feel better if you are unlucky enough to catch a cough, cold, flu or upset tummy over the festive season.

“The most common winter illnesses can be looked after at home with things like cold and flu remedies, and pain relief like paracetamol or ibuprofen, which can be bought in liquid form if you have youngsters at home.

“Self-help guides are also available at NHSinform.scot, which offer safe advice on treating common illnesses and conditions, including: coughs, headaches and flu.  If your symptoms worsen, despite trying simple remedies, or you or a loved one is concerned you are getting more unwell, you should seek medical attention at your surgery when it’s open or by contacting NHS 24 on 111, when it is closed.”

The Be Health-Wise campaign stresses that a few simple steps can help people stay well.

Dr Ryan said: “Knowing when local services such as the community pharmacy and GP surgery are open can save you a lot of time and worry over the holidays, and it means out of hours services are there for when you really need them. If you do happen to run out of medicines, contact your nearest pharmacy in the first instance as they should be able to assist.”

General advice and information on how to stay healthy this winter can be found at www.nhsinform.scot or contact NHS inform Health Information Advisors on 0800 22 44 88.

The three key steps that Be Health-Wise this Winter is recommending everyone take in preparation for their health this winter are: 

  • Make sure you have over the counter remedies at home.
  • Don’t forget your repeat prescription. Order only what you need in plenty of time.
  • Check when your GP practice and local pharmacy are open over the holidays.

Top Tips For Winter Zest

Seasonal advice from NHS Lothian

As the temperature drops and daylight becomes shorter, here are some actions you can take to stay healthy during the winter months:

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Get your flu jab

Flu is more than a bad cold and can make you very unwell. Each year 15-20% of the population get flu and, as it is highly infectious, flu can be passed onto others.

Alongside good hand hygiene practices, vaccination is the simplest and most effective way of safeguarding against the spread of flu each winter.
It takes about10 days after you are vaccinated for you to be protected against flu so it is best to get the vaccine as early as possible.
Who else should be vaccinated? In addition to healthcare staff, the flu jab is recommended for those in certain ‘at risk’ groups who are at greater risk of developing complications from flu including pregnant women, people with chronic asthma, diabetes, chronic heart disease and the over 65’s.
What about children and carers? A nasal spray flu vaccine is offered to all children aged 2-5 years at their GP practice and to primary school children at school. Unpaid and young carers are also entitled to a free seasonal vaccination.

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Take your breaks – Take a micro break

Taking your break replenishes your energy level, recharges you physically and mentally and supports your general health and well being. Regularly missing breaks can cause stress and fatigue to creep up on you so it is important that you get away from your work area for a break.

Throughout the day, you could also try a micro break which is a moment’s rest from what you’re doing, which lets you ‘reset’ your mind and re-start fresh.
How long is a micro break?
The answer is in the name – micro – but will also depend on the job you do:
•    Take a 1-2 minute micro break following  20-30 minutes of sitting
•    Change the way you are standing after 30 minutes of static standing
•    If you sit for long periods: get up, move around if you can and stretch
•    If you stand stationary for long periods: sit if you can, rest and stretch
•    If you work in awkward postures or work physically,  rest for a moment and stretch to improve your muscle balance and posture.

Why should I take them?
•    They prevent tiredness and stress building up over your day
•    They take very little time and you can develop them to become a healthy habit.
•    Frequent recovery from low-level fatigue takes only seconds whereas recovery from high levels of fatigue will take up to several hours
•    These tiny pauses give us the extra energy we need to work well throughout the day.

What can I do to take a micro break?
•    Alternate or change the order of your job tasks
•    Make a phone call and stand up if you’re sitting / sit if you’re standing
•    Stretch at your desk or if you’re working with patients, take a moment out to stretch
•    Fill up your water bottle or go to get a drink
•    Step away from your work for a moment and take some deep breaths
•    Walk to ask a nearby colleague a question rather than phoning or emailing
•    Go to the printer that means you have to stand up and walk
•    Break up continuous computer time with other tasks that make you look away from the PC and let go of the mouse

Treat micro breaks as you would an essential job duty and make them part of your daily routine.

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Boost your fruit and vegetable intake

Fruit and vegetables are an important part of a healthy balanced diet. They contain important vitamins and minerals that help to prevent disease as well as fibre which can lower cholesterol and aid digestion. Fresh, frozen, tinned or dried fruit and vegetables all count.

Increase your daily intake by trying the following:
•    Add fruit to your cereal at breakfast
•    Bring chopped fruit in as a mid-morning snack
•    Include a bowl of salad or vegetable soup with your lunch
•    For a mid-afternoon energy boost, snack on a bowl of raw carrots, peppers and cucumbers.
•    Add a portion of vegetables to your evening meal

There are weekly fruit and vegetable outlets from Edinburgh Community Food at the Western General Hospital and Edinburgh Royal Infirmary offering a range of produce including their Take and Make Meal Packs which include everything you need to make delicious nutritious meals.

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Drink plenty of water

Water makes up nearly two thirds of your body. Staying hydrated throughout the day can help reduce tiredness, headaches and mood swings. Other symptoms of dehydration include dry mouth, lack of concentration and dark coloured urine.

The key to staying hydrated is to drink regularly throughout the day. You should aim for 6 to 8 mugs per day. Any fluid, except alcohol, counts although drinking large quantities of drinks containing caffeine can contribute to dehydration.

Use a water bottle:  NHS Lothian supports the use of water bottles by all staff.  To stay hydrated during work, use a lidded water bottle. Avoid confusion by labelling your bottle and store in a sensible but accessible location e.g. office, nurse’s desk. Bottles should be cleaned at the end of each day ready to be refilled with fresh liquid.

Don’t like the taste of plain water? Put fruity flavors into your water with a squeeze of lemon or lime juice for a citrusy drink. You can also put your favourite fruits, veggies, and herbs in water.  Get creative – try strawberry and cucumber or orange and blueberry water!
Use thirst as an early warning signal: Usually by the time you feel thirsty you are already slightly dehydrated and your performance will have been affected. Your thirst will usually reduce before you are fully hydrated so don’t stop drinking too soon. Don’t rely on thirst to tell you that you need to drink some fluid.
Pre-shift hydration: Working in a physical job or in hot conditions may mean you struggle to rehydrate during your shift so drink fluids while travelling to or from work for an easy way to boost pre and post-shift hydration.

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Keep Active

Being active is essential for good health and it also contributes to positive wellbeing. Even a small amount of exercise can deliver some significant health improvements such as a reduction in the risk of heart disease and stroke, a lower risk of depression and a reduction in the risk of developing type-2 diabetes.
Here are some suggestions for staying active during your working day:
Stretch and strengthen: NHS inform has a number of resources for you to help you stay active throughout the year.
Stand tall: If you sit at a desk most of the day, try standing up every 30 minutes to take a break from sitting.
Use the stairs: Walk up and down stairs instead of waiting for the lift.

Walk more: Go for a walk during your break. A brisk 10 minute walk, either inside or outside, will leave you feeling energized. If you are a patient with us, and would like a longer walk, follow one of the Medal Routes identified across NHS Lothian.