Chancellor Rachel Reeves and Treasury minister Tulip Siddiq, have opened the 100th banking hub in Darwen, Lancashire.
Banking hubs have been set up in response to bank branch closures, with 350 set to be rolled out by 2029.
High streets up and down UK will be revitalised – helping raise living standards and deliver the Plan for Change
Chancellor of the Exchequer, Rachel Reeves, and Economic Secretary, Tulip Siddiq, have opened the UK’s 100th banking hub in Darwen, Lancashire, which has been set up in response to bank branch closures in the town.
The newly opened banking hub will give customers of the largest high street banks the ability to get cash out, deposit cheques and ensures that local residents have access to face to face banking services.
Kickstarting economic growth is the number one mission for this Government – something cemented in the Plan for Change launched last week, where the Prime Minister redoubled our commitment to raise living standards in every part of the United Kingdom. The roll out of banking hubs will be a significant boost for local people and businesses, helping to revitalise the local high street and raise living standards across the UK.
The opening of the 100th banking hub is a significant landmark on the road to delivering on the government’s manifesto commitment to work with industry to open 350 banking hubs by the end of this parliament.
Rachel Reeves, Chancellor of the Exchequer, said: “Reaching this milestone of 100 banking hubs is a huge step towards making sure that people across the country have access to essential face-to-face banking services.
“High streets are the beating heart of our communities but were neglected for too long under the previous government. We are revitalising our high streets with our target for 350 banking hubs, reforming business rates to make them fairer and clamping down on antisocial behaviour.”
Banking hubs are a collaborative industry initiative, set up in response to bank branch closures onhigh streets across the country.
Instead of one bank owning a branch, the responsibility is shared between the banks. This means that they can share the running costs and all operate in one convenient location.
All customers will benefit from Monday-Friday access to cash and basic banking services via a traditional counter service operated by the Post Office. Community bankers from each of the five banks with the largest number of customers in the area will also come in one day per week to assist their customers with more complex banking issues like debt advice, bereavement services and fraud support.
In the Darwen banking hub, the participating banks are NatWest, Santander, Lloyds, Halifax and Barclays, the banks with the most customers in that location. Opening the banking hub will protect access to cash and banking services for 10,000 local residents and 150 shops within 1 kilometre of Darwen town centre.
The 100th opening is a significant milestone. In September, Economic Secretary secured a historic agreement from industry to deliver on this commitment, with 230 hubs expected to be open by the end of next year, helping to revitalise towns and high streets up and down the country.
Tulip Siddiq, Economic Secretary to the Treasury, added:“We are delighted to see the continued growth of banking hubs, which are playing an essential role in meeting the needs of communities where traditional banking options have declined.
“These hubs are not only vital for residents and businesses, but they also play a key role in revitalising our high streets, bringing footfall back to town centres, and repurposing unused buildings for community benefit.
“The success of these hubs proves that shared banking services can provide a solution that benefits everyone, from residents to local businesses.”
The opening of banking hubs can play an important role in revitalising our high street and repurposing disused buildings in town centres all while providing a vital service to businesses and people in those communities.
Evidence from Brixham in Devon and Rochford in Essex where banking hubs have recently opened has backed this up, research from Cash Access UK the group that run banking hubs shows that almost half of businesses surveyed saying it has increased footfall in the town and 30% of residents saying that they visit the town more regularly and stay for longer because a banking hub has opened in the town.
Gareth Oakley, CEO, Cash Access UK, said:“Access to cash and face-to-face banking services remain vital to millions of people and businesses who rely on it.
“We’re delighted that banking hubs, alongside deposit services are proving to be successful and are making a real difference to communities and high streets up and down the country.”
Edinburgh North and Leith MP Deidre Brock is leading a debate at Westminster this afternoon (Tuesday) on bank branch closures, after recent announcements from both RBS and TSB that their branches in Leith are set to close.
Ms Brock called for the debate after RBS announced last month that a further 18 of its 86 branches are set to close, including Leith. The MP will call for more robust action from government to protect access to bank branches and to increase the roll out of initiatives like banking hubs.
Ms Brock has written to the banks and is meeting with representatives of both RBS and TSB to discuss the proposed local closures in Leith.
Deidre Brock said:- “We have seen almost 6000 bank branches close across the UK since 2015 at a rate of 54 each month. Enough is enough. If banks keep shutting up shop at this pace we will deepen the digital divide and leave many people without access to the financial services they need.
“It’s hard to believe Leith could soon be down to its last branch standing. As one of the most densely populated parts of Scotland, there’s a continued need for accessible services for the many small businesses and customers in the area who don’t use digital.
“RBS was founded in Edinburgh in 1727 and paved the way for much modern banking so it’s sad to see them cut back to just three city centre branches. The success of Edinburgh’s financial sector was largely built on Scotland’s famous multi-bank system which gave stability and security in the sector. While times have changed, the increased centralisation of banking doesn’t seem like progress to me.
“Banks should still have a responsibility to the community and the customers they serve. The UK government needs to step in and take stronger action to protect our bank branches before they disappear altogether.
“We should introduce a community right to bank branches and incentives to roll out initiatives that help banks cut the costs while keeping face to face services, like banking hubs.
“The RBS website proudly claims “the bank has a history of making life easier for its customers. The bank is committed to serving Scottish communities and putting the interests of customers first.”
“It’s time for that commitment to be made clear in actions, not just warm words.”
Banking group TSB has announced plans to close 36 bank branches across the UK in a move that will see 250 job losses.
TSB’s branch on Leith Walk is among the branches on the hitlist. It will close in September.
Edinburgh North and Leith MP Deidre Brock commented:“I’m sorry to read of yet another bank closing its doors in Leith. This comes hot on the heels of the RBS closure announcement and it’s another bad move from the banks.
“It’s time for a pause to be called on these closure programmes and solutions sought to stop this rapid decline in high street banking.
“Plenty of my constituents don’t bank digitally, while others just prefer dealing in cash or dealing with human beings.
“They shouldn’t be expected to hotfoot it up to town whenever they need to do a transaction. Taking away options is not progress.
“I’ve written to the bank and asked for a meeting. I will do all I can to help find a long-term solution which can keep local banking services in the community of Leith.”
The Scottish Liberal Democrat parliamentary candidate for Edinburgh North and Leith Mike Andersen has hit out at both the Royal Bank of Scotland and the TSB Group, after they respectively announced the closures of their last remaining branches in Leith.
Mike Andersen said: “Access to cash is a hugely important issue to the thousands of residents in the north of the city.
“Not only will locals be losing yet another important service, but it hurts tourists and visitors who may be seeking cash out with normal shop hours to use in local bars and restaurants.
“Lib Dems have consistently called on both our governments, in Edinburgh and London, to do more to support local businesses and find a solution to bank branch closures by introducing schemes such as community hubs.
“Both RBS and TSB need to halt these closures and restore the confidence of local people.”
Jack Caldwell, Liberal Democrat Councillor for Leith Walk said: “Leith as a whole is one of the most densely populated areas in the UK.
“RBS and TSB both need to rethink this announcement and ensure local residents are fairly supported.”
Sanne Dijkstra-Downie, Liberal Democrat Councillor for Forth ward said: “Given that residents are keen for more local services near their homes, it’s incredibly disappointing for my constituents who will now have to travel much further for in-person banking services.“
A spokesman for TSB said: “The decision to close a branch is never taken lightly, but our customers are now doing most of their banking digitally and we need to move to a better balance of digital and face-to-face services.
“We remain committed to a national branch network and through innovation and integration with video, telephone, digital, branch and other face-to-face services TSB customers have more ways to bank with us than ever before.”
A third of over 50s say a bank is an essential service in their area
Almost a third of older people have said the Scottish Government’s 20 Minute Neighbourhood initiative cannot work in their community due to a lack of available local services and facilities.
Age Scotland’s Big Survey 2023 asked older people about the proposal, currently under consideration, which aims to allow everyone access to essential goods and services within a 20 minute journey from home.
When asked what services would be essential for a ‘20 Minute Neighbourhood’ to be successful, 32% said a bank, 23% said a post office and 23% said community spaces. The top three facilities that respondents felt essential were accessible toilets (41%), good digital connectivity (33%) and buses with local bus stops (25%).
The findings highlight the importance to older people of being able to go into a bank branch or post office to manage their money, an arrangement that has become increasingly challenging with the widespread closure of bank branches across the country.
The availability of accessible and clean toilets is another factor which determines whether some older people feel confident getting out and about in their local area.
Other important facilities and services included access to a hospital and GP service, a supermarket or grocery store, and access to local green spaces.
These findings showcase the importance of access to health and wellbeing facilities in a local community, in addition to local services and social spaces.
However, Scotland’s national charity for older people found that although 28% of respondents said they already lived in a 20 Minute Neighbourhood and 23% believed it could be achieved, almost one third – 32% – said it was not possible and they didn’t think it could work in their community.
Additionally, older people living in rural areas all said a 20 Minute Neighbourhood was unachievable, further highlighting the barriers older people in remote communities face with accessible transport and local high street closures.
Katherine Crawford, chief executive of Age Scotland, said: “Our findings show that for many older people 20 Minute Neighbourhoods won’t work because of a lack of the services that they use on a regular basis.
“Bank branches, for example, are hugely important for the tens of thousands of older people who do not have access to internet banking and prefer to manage their finances by going into a branch and speaking to a member of staff face to face.
“The slew of bank branch closures we have seen across Scotland, creating banking deserts in some parts of the country, have forced many older customers to drive or take public transport some distance to find a branch in a larger town or city. That certainly doesn’t meet the 20 minute aspiration.
“Equally the closure of some public toilets is off putting to some older people who worry about travelling any distance from home without knowing there are clean and accessible public toilets nearby.
“The concept of 20 Minute Neighbourhoods is a great way to encourage people to use local services – but if they services they need are not available, then it doesn’t work.
“We would call on local authorities to keep public toilets open wherever possible and to banks to think about the consequences of their closures before pulling out of communities and depriving older customers of easy access to their money.
“It is vital that older people’s views help shape the 20 Minute Neighbourhood initiative, and investing in local services that are important to them will go a long way to ensuring that the scheme benefits entire communities.”
The Big Survey 2023
Our national survey of more than 4,100 over 50s in Scotland captures their views and experiences, identifies the challenges older people face in Scotland today, and broadly tracks how lives have changed over time.
Half a million people across Scotland who are dependent on cash risk being forgotten by banks due to the unprecedented rate of closures. Since 2015, 53% of Scotland’s bank branches have closed, which represents the highest percentage loss across the UK’s four nations.
From difficulties adapting to a society built on digital payments, to older people on lower and fixed incomes using it as a budgeting tool, many people opt to use cash for a number of reasons.
However, Westminster’s Scottish Affairs Committee raises concern that not enough support is being offered to support these individuals as the UK transitions to an increasingly digital society, nor has adequate research been undertaken to understand the full implications of such a move.
The Committee welcomes the Government’s introduction of its Financial Services and Markets Bill, which includes added protections on access to cash. The then-Treasury Minister John Glen, when appearing before the Committee, recognised the need for a more detailed picture of cash usage in Scotland.
The Committee is concerned that the rapid rate of bank branch closures may be as a result of banks rushing to close branches before legislation can take effect to protect access to cash and banking services.
In addition to Government legislation hoping to support access to cash, there have also been a number of voluntary agreements championed within the sector. This includes LINK’s Financial Inclusion Programme, which provides free access to cash via free-to-use ATMs in the most rural and deprived areas of the UK.
The Committee is of the view however that this should not be left to a voluntary agreement which leaves it vulnerable: future legislation should complement industry-led initiatives to guarantee free access to cash.
While access to cash in Scotland paints a deeply concerning picture, the Post Office has filled the void of many banking services within communities. It is deeply disappointing that Scotland has seen the highest percentage of Post Office closures anywhere in the UK, yet its resource and the service it offers appears to be steady.
In recent years, its offering of banking services has grown, and now offers customers more services than ever before, with the recent renewal of the Banking Framework Agreement. The Committee recommends that a long-term commitment is sought from banks to maintain appropriate banking services for their customers using the Post Office network.
Scottish Affairs Committee Chair, Pete Wishart MP, said: “Access to cash across Scotland has been decimated in recent years, leading to Westminster Committees investigating the issue multiple times.
“While the move to digital banking and payments has offered a method at which to do transactions that many of us enjoy, we cannot forget the 500,000 people in Scotland who rely on cash in their day-to-day lives. With the cost-of-living crisis deepening, many people are using cash for budgeting.
“But what is deeply worrying is that bank branches are closing at a record rate with very limited research or thought conducted of the possible widespread implications.
“Since the predecessor Committee’s inquiry considering this very issue, it is welcome that the Government is legislating to protect access to cash. However, this positive announcement is beset by the risk that banks may close their doors before legislation on this matter comes into force.
“We are aware of the commercial considerations affecting banks, which has played a role in the recent increase of branch closures. We welcome the effort taken by the banking industry to protect access to cash, although we still feel that there is a clear need for legislation.
“In our report today, we are calling for more research into the implications of a cashless society and more secure and longer-term agreements to ensure the continued access to cash. The Government appears to be in listening mode on this issue, and I look forward to its response in due course.”
Recommendations
The Committee’s recommendations are:
The UK Government should consider asking the Financial Conduct Authority (FCA) to investigate and monitor cash acceptance levels across the UK.
If the FCA find a substantial number of retailers refusing to accept cash, the UK Government should introduce additional protections to ensure that consumers reliant on cash are not disadvantaged.
The UK Government should clarify how the Financial Services and Markets Bill will interact with pre-existing industry-led solutions such as LINK’s Financial Inclusion Programme.
We recommend that the UK Government consider legislating in the Financial Services and Markets Bill to mandate the membership of LINK for card issuers and ATM operators to ensure that the Financial Inclusion Programme can continue to provide free access to cash for as long as it is needed.
Attempts to introduce deposit-taking ATMs for both consumers and SMEs have been constrained by a considerable lack of progress from both the banking industry and the UK Government. Considering the strength of the evidence to support their introduction, we repeat our predecessor Committee’s recommendation that the UK Government set up a working group with industry to introduce network-wide deposit-taking ATMs.
Building on the structure and objectives of the Banking Framework Agreement, we recommend that the UK Government seek a long-term commitment from banks to maintain appropriate banking services for their customers using the Post Office network, to guarantee access to cash and basic banking services for all communities in Scotland.
Nine communities across the UK are taking part in a trial to help address the challenge of improving access to cash. Two – Cambuslang and Denny – are in central Scotland.
The Community Access to Cash Pilot (CACP) initiative chose the communities based on the location, the issues the communities faced, and the local people willing to lead the pilots.
Each community will trial a number of different solutions, based on meeting the needs of local communities. These include:
Three new local ‘banking hubs’ in dedicated retail spaces on the high street, which combine the cash-transaction facilities of a Post Office with access to community banking services offered by the key retail banks, allowing the privacy and security people expect in a bank branch
Speedy and automated local cash deposit facilities for small businesses, so that retailers don’t have to close to travel to a nearby town bank branch to deposit their takings
Existing Post Office branches restructured and refurbished with cash services streamlined to make it easier for local residents and businesses to withdraw and deposit cash quickly and safely.
Pop-up Post Office services, allowing small communities to access basic banking services over a Post Office counter within an existing small shop
Widespread ‘cashback’ from local stores, restaurants and pubs – as well as from PayPoint counters, and new app-based digital services – to widen the options for people to get cash locally, and to help business reduce their own costs of depositing cash
New, free to use ATMs
Digital education services to help those who want to access digital banking services
The original plan was for each pilot community to start implementing their solutions over the remainder of 2020, with the aim that they are all fully operational by the end of 2020. The pilots were to operate for the first six months of the 2021, reporting back their findings in the summer of 2021. However the timetable has been revised due to the Covid pandemic.
The pilots operate in a wider context of a UK-wide cash infrastructure under threat, millions dependent on cash, and a government commitment to legislate to protect cash access. The aim of these pilots is to trial solutions which could have wider applicability across the UK.
CACP is chaired by Natalie Ceeney CBE, the author of the Access to Cash Review and brings together the resources and expertise of the financial services industry (including all of the major retail banks) with those of the Access to Review panel.
The team is also working closely with a wide range of local and national consumer groups and charities to bring in depth expertise to help support the work.
Speaking when the initaitve was launched last year,Natalie Ceeney, Chair, Community Access to Cash Pilot, said: “Cash remains critically important to both individuals and communities across the UK. The rapid switch to digital is threatening the viability of today’s cash infrastructure.
“This can lead to consumers left without cash access or forced to leave their own village or town to get cash elsewhere, often at significant inconvenience and cost. In turn, local retailers lose custom, as consumers spend their cash elsewhere, and then struggle to bank their cash takings without shutting up shop to drive to a bank branch some miles away, losing revenue and frustrating customers. It’s critical that we find ways to protect the viability of cash, for consumers and communities alike.
“These pilots are designed to find sustainable ways to keep cash viable locally, which, if successful, can then be rolled out more widely. The government has already committed to legislate to protect cash, and the financial services regulators are working closely with banks to identify practical next steps. Our aim is to use the pilots to critically inform this work.
“The work we’ve done with local communities has shown us in some detail what is needed. It’s clear that to keep communities viable, people need to be able to get cash easily, in a variety of ways. ATMs are important, but don’t meet everyone’s needs, particularly the most vulnerable, so being able to get cash over a counter, in a safe space, is still important to many. Small businesses equally need to be able to deposit cash, and locally, so that they don’t need to close their shop to bank their cash.
“These pilots will use innovative technology to help people access and deposit cash. The pilots will also work with key existing service providers to explore how they can support the cash infrastructure, by creating local drop in spaces for community banking, retailers offering cashback widely and Post Offices enhancing their services to create a new model of ‘Post Office Banking Hubs’.
“The commitment of the major banks, the Post Office, LINK and key consumer groups to all work together on this initiative gives us confidence that we can create solutions which keep cash viable in a sustainable way.”
Nick Read, Chief Executive, Post Office: “Our branches provide critical cash deposit and withdrawals services for millions of personal and business customers every week. We will use these pilots to trial new designs in selected branches; and introduce automated cash deposit facilities for business and personal customers who may have previously used this service at a bank branch.
“Everyone should have the right to use cash and be able to easily and securely access it wherever is most convenient to them. We are pleased to be playing a key role in these pilots and our Postmasters who are taking part will be in a position to share important insights that will make a real difference as to how we continue to best meet peoples’ cash needs in future.”
Alison Rose, CEO, NatWest: “We know that cash is an important part of the way that many communities across the UK bank with us, which is why we have worked with the industry to help create this pilot programme.
“The lessons we learn from working with communities to develop innovative solutions are really important as we continue to invest in sustaining access to cash and financial capability.”
John Glen MP, Economic Secretary to the Treasury and City Minister: “Cash remains important to the daily lives of millions of people across the UK, and protecting access to it is a key Government priority.
“I welcome the Community Access to Cash Pilot Initiative, which will test innovative new approaches to support access to cash in local communities that can be extended across the UK. Thank you to Natalie Ceeney and all industry participants for their important work to ensure we support consumers and businesses who continue to need to use cash.”
Two of the nine locations are in Scotland:
Cambuslang:
Cambuslang is a town of c.28,600 people, the third largest town in South Lanarkshire, but since 2018 has been unbanked following the closures of branches by three banks in quick succession.
According to the latest version of the Scottish Index of Multiple Deprivation (SIMD), some 40% of areas (data zones) in Cambuslang East and 25% in Cambuslang West are in the bottom 20% of the SIMD.
The Cambuslang community are keen to address two key issues, first, supporting financially vulnerable customers in accessing cash, and second, supporting small businesses to be able to access and bank cash.
The local leaders of this pilot, Cambuslang Community Council, are passionate about the opportunity to support their community though better access to cash, education and, ultimately, influencing the coming legislation change.
The Cambuslang community will be piloting:
A Post Office Banking Hub in an empty retail outlet, with the Post Office offering transactional services in a private environment, with community banking support from the major banks, debt advice, and support for financial issues
A ‘Drop and Go’ cash deposit facility for small businesses in the Banking Hub to make it easier for local businesses to bank cash, whichever bank they are with
Cashback with purchase offered by a large number of local stores
Cashback without purchase offered by PayPoint convenience stores
Widespread advertisement of what the banks can offer vulnerable customers
Digital education services to help those who want to access digital banking services, designed for the Cambuslang community
A Vulnerable Customer Directory – ensuring that everyone is aware of the services that the retail banks can offer to vulnerable customers
Denny (Falkirk):
Denny is a small town located between Edinburgh and Glasgow, with a population of circa 8,000, and with 16% of the population over 65 years old. They are a semi-urban location that has seen a reduction in their access to cash facilities.
They are looking to improve the cash deposit and withdrawal facilities for both small local retailers and consumers, and also want to support their community to be able to budget and access cash digitally.
The Denny community will be piloting:
Cashback with purchase offered by a large number of local stores
A refreshed Post Office with improved cash facilities which can better meet community needs
Cashback without purchase offered by PayPoint convenience stores
Digital education services to help those who want to access digital banking services
A Vulnerable Customer Directory – offering support to those who need it
A digital solution to coin recycling supported by Shrap – an innovative new service which allows consumers to store change on a card or app, saving retailers from managing small change
A Vulnerable Customer Directory – ensuring that everyone is aware of the services that the retail banks can offer to vulnerable customers
Gareth Shaw, Which? Head of Money, said: “These initiatives could have a really positive impact on communities that have seen sharp cuts to their cash machine and bank branch networks in recent years, which have forced some cash dependent consumers to travel unreasonable distances or face hefty charges to withdraw their own money.
“However, in order for cash to remain a viable option for people across the UK, the government must take action. It needs to urgently set out when it will introduce the legislation it promised last year to protect access to cash, and put a wider strategy in place that ensures people who depend on cash are not cut off from the money they need to pay for essentials.”
