Tackling Child Poverty: Third Year Progress Report published

Record £978 million committed to help deliver change

Investment of almost £1 billion to tackle child poverty in the last financial year has been welcomed by Social Justice Secretary Shona Robison.

She has also pledged to bring forward “game changing” policies as she called for society to unite to eradicate child poverty in Scotland.

Ms Robison was speaking as she detailed the findings of the third progress report on Tackling Child Poverty. She said: “The report highlights our investment in low income families with children continued to grow as we sought to offer support during the pandemic.

“Direct support to families with children rose to more than £978 million in 2020-21 – including £118 million in response to COVID-19.

“This was part of almost £2.5 billion invested to support low income households, including more than £434 million of COVID-related investment in social assistance.

“The report also shows that all 66 of the actions we have previously reported on are either in progress or being delivered.

“We have made considerable progress over the first three years of this plan, but further action is needed.

“We must continue to deliver at the pace and scale with which we responded to the pandemic.

“We must work across government and with wider society to bring forward the game-changing policies needed to deliver on our ambition to eradicate child poverty.”

Ms Robison highlighted a range of important supports introduced in the last 12 months. These include:

  • Scottish Child Payment for eligible children aged under six, with thousands of families already benefitting from an additional £40 every four weeks
  • Investment of more than £56 million in the free school meal provision for low income families during school closures, periods of online learning and school holidays
  • The distribution of Pandemic Support Payments, with £100 paid in spring and a further £100 being paid around the start of the summer holidays. This is part of a £520 package this year, benefitting around 145,000 children and young people from low income households

Ms Robison added: “We have always been clear that delivering upon the child poverty targets will be incredibly challenging, especially given the limited powers available to this Parliament.

“The Covid pandemic will make reducing poverty that much harder. However, we are serious about ending child poverty in Scotland and have committed a wide range of actions to do just that.”

Lothian MSP Miles Briggs asked Shona Robison, the Cabinet Secretary for Social Justice, Housing and Local Government, what plans the Scottish Government has to make sure we see an end to households with children and pregnant women living in temporary accommodation – and how this will be prioritised during this Parliament.

The number of children in temporary accommodation in Edinburgh has risen to 1,750 as of 30th September 2020, 245 children more than 30 September 2019, when 1,505 children were in temporary accommodation, an increase of 16%.

Across Scotland there are 7,900 children in temporary accommodation, with Edinburgh making up 22% of all children in temporary accommodation.

The number of children living in temporary accommodation has increased over the last two years, with 1,190 children living in temporary accommodation on 30 September 2018, increasing to 1,750 on 30 September 2020.

The Cabinet Secretary for Social Justice, Housing and Local Government said that reducing the number of children in temporary accommodation would be one of her top priorities.

Lothian MSP, Miles Briggs, said: “We all know that a safe and stable home is vital for a child’s wellbeing and development. After 14 years of this SNP Government the situation is getting worse and worse, especially here in the Capital.

“No child should be without a secure home and it is unacceptable that the number of children in temporary accommodation is increasing year on year under this SNP Government.

“It is concerning that we are seeing a significant increase in the Capital. The underfunding of Edinburgh City Council by SNP Ministers must be addressed if we are to address the crisis in housing we are seeing running out of control in Edinburgh.”

Edinburgh Staycation: Ultimate Road Trip Guide

Western Honda Edinburgh offers some handy tips and advice

As temperatures begin to rise, staycation season will soon be upon us. With 4 in 5 Brits (84%) planning a UK break this summer, we know that many people will be setting out on a road trip.

As with any long journey, it’s really important to make sure cars are in the best possible condition, and can deal with whatever the trip might throw at them.

To make sure your vehicle is in the best shape possible, Western Honda Edinburgh has created the ultimate road trip guide. With invaluable vehicle and travel tips, it’s sure to help you get the most out of your summer journeys:

  1. Do the ‘Big Three’ checks ahead of the journey – There are three key checks to do before you set off. Tyre pressure, washer fluid and engine oil levels should be monitored before any long trip. Many car owners especially forget to check their engine oil levels, which is vital to keep internal parts moving as they should. If the oil level in your engine drops too low, it’ll stop working efficiency and could even lead to significant engine damage.
  1. Bring the fun – A key part of any road trip is ensuring that the fun never stops. This is often difficult on long car journeys, so why not avoid the 100th round of ‘I Spy’ by bringing travel board games for your passengers? Crosswords or Card Games are a great way to pass the time and inject some competitive spirit into your journey. As well as games, make sure you bring in-car snacks too, to keep your passengers fed and happy throughout the journey.  From a full picnic to crisps and sweets, it’ll be sure to maintain the energy levels throughout your trip.
  1. Packing – Perhaps the most obvious of all is making sure you’re packed for your destination! What would a summer road trip be without the luggage, bikes and snack bags that are essential for a summer day out. Squeezing everything in can be a challenge, but our range of Honda vehicles has been designed with space in mind. From roof-bars to bike-racks, our host of innovative space-saving features will ensure your road trip has everything you need.

Aftersales Manager, Jonathan Wilson  from  Western  Honda commented: “Now that the warmer months are upon us, it is really important to consider the impact longer road trips will have on your car.

“Not only to avoid any potential damage, but to make sure you are keeping safe on the road. Whatever your needs, we are always here to offer help or advice on this. Simply pick up the phone and our expert team will be delighted to help.”

For those keen to purchase a new car, the Western Honda Edinburgh range features the all-electric Honda e alongside our popular Jazz and CR-V Hybrid models.

The dealership is now back open and welcoming shoppers. Extensive measures have been put in place to keep the process as safe as possible, including staggered appointment times and sanitisation stations for staff and customers. This also includes the thorough cleaning of all vehicles before and after handover.  

According to a recent study, Cornwall is among the most sought-after destinations in Europe for road trips. With 78 boards dedicated to the county on social media site Pinterest, the picturesque coast has also seen a surge in Google searches, with a 50% increase in people searching for ‘Cornwall’ from January 2021 to March 2021. 

With that in mind, Edinburgh Honda have pulled together a list of the UK’s best road trip routes, so why not try visiting some of the following spots on your summer journey?:

  • Wild Wales – Explore some of the UK’s most stunning scenery with a drive through Snowdonia National Park and out to the Menai Strait. Starting at Betws-y-Coed, head west past Swallow Falls and into the heart of Snowdonia. Outside the park, take the scenic route via Caernarfon, before heading over the water to explore the beautiful Isle of Anglesey.
    • Route Distance: 50 miles
  • Peak District National Park – Why not take a tour through one of the country’s most beloved national parks, the Peak District. Start in Glossop and head into the Pennines via the famous Snake Pass. A small detour to the south-west will take you to the Blue John Cavern, a cave system that’s ideal for an exciting alternative to rambling. For even more of a thrill, take to the skies with Derwent Valley’s cable car.
    • Route Distance: 40 miles
  • Atlantic Highway – The A39 is a long stretch of road in South West England, running between Bath to Falmouth. A particularly picturesque part is from Barnstaple in Devon to the Cornish seaside resort of Newquay. Just a short journey from the road are breath-taking views of the Atlantic as you pass through Bude, Camelford and Wadebridge. Active groups will love walking and cycling through North Devon’s Adventure Coast.
    • Route Distance: 77 miles
  • Norfolk Coast – England’s eastern coastline is full of scenic waterways and wildlife, so starting out from Norwich, take the coast road north towards Cromer for a traditional seaside resort. Further along the coast, Brancaster Beach is the perfect option for an afternoon on the sand. With more than 40 miles of sandy shores and six Blue Flag beaches, Norfolk is also home to the country’s largest seal colony at Blakeney Point.
    • Route Distance: 90 miles
  • The UK’s Route 66 – For the ultimate summer road trip, why not venture up to Scotland to enjoy some of the UK’s most spectacular vistas. Starting and ending at Inverness Castle, The North Coast 500 goes via Ullapool, Durness, John O’Groats and Dornoch. A full 500 miles in length, it’s advisable to book accommodation well in advance. Plenty of adventurous opportunities exist on route, with surfing, canyoning and diving all available to beginners.
    • Route Distance: 516 miles

Contact your local Honda dealership on 0131 657 3000 or email 

info@westernhonda.co.uk 

to get yourself road trip ready with Western Honda  today.

Miele to open Experience Centre at St James Quarter

Premium German appliance manufacturer Miele is to open an Experience Centre within the exciting new district of St James Quarter tomorrow ( 24 June). 

This will be the third Miele Experience Centre in the UK after London and Oxfordshire, and its 100th worldwide. 

The purpose of the Experience Centre is to bring Miele products to life and to provide customers with the opportunity to fully interact with live appliances and experience new technology. 

Whether a customer is looking for a replacement washing machine or researching a full suite of appliances for their new dream kitchen, knowledgeable sales consultants and home economists can help guide them on the products that are right for them.

Miele Edinburgh
Miele Edinburgh

John Pickering, managing director for Miele GB says: “We are thrilled to be opening a Miele Experience Centre within the new St James Quarter in Edinburgh. 

“Our mission is to create quality products that improve our customers’ lives, that are designed, built and tested to last – many for up to 20 years.  We are looking forward to helping customers from all over Scotland make informed decisions about buying new sustainable appliances and ensuring they get the absolute most out of them.” 

Miele Edinburgh
Miele Edinburgh

The new Edinburgh Miele Experience Centre will be a ‘destination of discovery’, where a range of sustainable appliances will be on display including laundry, cooking, dishwashers and floorcare. 

Carefully curated interactive ‘Discovery Classes’ will also be introduced from September to help customers to see and feel why Miele products are different. 

The classes will cover everything from key product features and benefits, quality of design and manufacture through to cooking and recipe demonstrations.

Miele Edinburgh

The new Experience Centre will be managed by Ewan Laing who will be supported by a team of sales consultants and home economists. 

The new store creates eight new jobs and is centrally located in St James Quarter, which is set to be a vibrant new shopping and food destination attracting 20 million visitors per year.  

Miele Edinburgh

The opening tomorrow will have a carnival theme with a spectacular floral installation created by Edinburgh-based Wild Flowers. 

The award-winning and renowned private chef, Mark Heirs will be in store from the 24 June – 1 July, giving cookery demonstrations and serving up ‘street food’ style bites and treats. 

And there will be an exclusive in store ‘Spin the Drum’ competition which will run from 24-27 June, to give visitors the chance to win one of 100 prizes in celebration of the opening of Miele’s 100th Experience Centre worldwide. 

Prizes include a washing machine, dishwasher, vacuum cleaner and £25 or £50 vouchers.  

The new Miele Experience Centre can be found at 243 St James Crescent, EH1 3AD.  Doors open at 9am tomorrow (24 June 2021).

For more information about Miele visit miele.co.uk

Double payment for unpaid carers

Thousands of unpaid carers will receive a double payment this winter under legislation recognising the additional pressure they face as a result of the pandemic. 

If approved by Parliament, the Bill, published today, will mean more than 91,000 carers in receipt of Carer’s Allowance Supplement will receive an extra £231.40, doubling their December payment to £462.80.

This extra investment, forecast to be £21 million, will be the second time the Scottish Government has doubled the Carer’s Allowance Supplement.

The Carer’s Allowance Supplement (Scotland) Bill, a priority for action within the first 100 days of this government, will also give Ministers powers to provide eligible carers with additional financial support in future if the need arises.

Social Security Minister Ben Macpherson said: “Unpaid carers provide essential support to family, friends and neighbours. Their roles have been even more important during the pandemic, with many taking on additional tasks and facing higher costs of looking after people staying at home to prevent the spread of Coronavirus (COVID-19).

“The Scottish Government is grateful to all carers for their dedication during this most difficult of times.

“We introduced the Carer’s Allowance Supplement in 2018 in recognition of the vital role unpaid carers play in our society, and because the UK Government’s Carer’s Allowance is the lowest of all working age benefits. The supplement, paid twice a year, is only available in Scotland and has already helped thousands of carers in recent years.

“Like we did last year, this December we want to provide a double supplement of £462.80 to support unpaid carers with the additional pressures they’ve experienced because of the pandemic. This will benefit carers on low incomes who already have some of the most intense caring roles. This financial assistance adds to the other ways we are helping unpaid carers, who can also access support through their local carer centres, such as information, advice, counselling and advocacy services.”

Paul Traynor, Head of External Affairs at Carers Trust Scotland, said: “There is significant evidence that unpaid caring impacts upon physical and mental health and this has been exacerbated by COVID-19, resulting in many unpaid carers having to significantly increase the hours of care they provide.

“This additional payment of Carer’s Allowance Supplement, which will provide additional financial support, has the potential to reduce some financial pressure and goes some way in continuing to recognise the immense contribution of unpaid carers in Scotland.”

Sebastian Fischer, VOCAL Chief Executive, said: “Unpaid carers have faced enormous challenges during the pandemic. They continue to prop up the health and social care sector and shoulder the impact of additional caring responsibilities through this difficult period.

“Creating measures of support which deliver real impact to carers’ daily lives is much needed. We believe the Carer’s Allowance Supplement is a positive step towards valuing the role of carers as equal partners in care and recognising their crucial contribution to Scotland’s economy.”

Major upgrade boosts local community health services

Lindsay & Gilmour’s popular pharmacy in Blackhall will unveil the completion of a major upgrade to its facilities this month, following a substantial refurbishment over the past nine months.  

The new look community pharmacy, which has been operated by Lindsay & Gilmour since 2000, will offer patients and local residents an enhanced environment in which to access medical advice, support and prescriptions at a convenient location and time. 

As a result of the refurbishment, which followed a flooding incident in the building last year, the pharmacy has benefited from brand new fittings throughout, increased public space, more IT stations and a larger consultation room allowing for more services in the future. The pharmacy shop area has also been made more customer friendly with wheelchair access and a new staff room area has been created.  

Pharmacy Manager Stephen Deazley and his team of highly experienced and knowledgeable health care professionals are looking forward to welcoming customers back into the pharmacy soon.  

The official re-opening, taking place at Lindsay & Gilmour, 22 Hillhouse Road, Blackhall, Edinburgh, EH4 2AG will take place between 11am and 12pm tomorrow (Thursday 24th June).

Customers are encouraged to come and visit our new look pharmacy during our relaunch week and receive 10% off purchases, a goody bag and a free health check.  This will include blood pressure testing, health advice, glucose testing, stop smoking, diet and lifestyle advice. 

Lindsay & Gilmour Superintendent Pharmacist and Managing Director Philip Galt said: “I am so proud of the resilience of the whole pharmacy team at Blackhall who have remained dedicated to serving their local community throughout a challenging time in the last year.

“As well as rising to the challenges of the COVID-19 pandemic, the team have had to work in a very limited space as the pharmacy underwent a considerable refurbishment following a bad flood.  The pharmacy refit is now complete, and we are delighted with the results.  

“Our patients can look forward to being welcomed and served in a state-of-the art environment by the same dedicated team of pharmacy professionals that make Lindsay & Gilmour so special.” 

TUC calls for long Covid to be recognised as a disability to prevent “massive” discrimination

The TUC has called for long Covid to be urgently recognised as a disability and Covid-19 as an occupational disease, to give workers access to legal protections and compensation.

The call comes as the TUC publishes an in-depth report on workers’ experiences of long Covid during the pandemic.

More than 3,500 workers responded to a TUC survey on the impact of long Covid on people’s daily working lives.

The survey reveals that, of those surveyed:

  • Nearly 3 in 10 (29 per cent) have experienced symptoms lasting longer than a year.
  • More than 9 in 10 (95 per cent) have been left with ongoing symptoms.
  • A clear majority had experienced side effects including brain fog (72 per cent), shortness of breath (70 per cent), difficulty concentrating (62 per cent) and memory problems (54 per cent).
  • Over half (52 per cent) had experienced some form of discrimination or disadvantage due to their condition.

The report highlights how frontline workers have been disproportionately affected by long Covid.

Over three-quarters (79 per cent) of those who responded to the TUC’s survey identify themselves as key workers, with the majority working in either education or health and social care.

More than two-thirds (68 per cent) of respondents were women. 

Long Covid in the workplace

The report reveals the extent of discrimination in the workplace towards those with long Covid.

Over half (52 per cent) of respondents said they had experienced some form of discrimination or disadvantage due to their condition.

Workers told the TUC how they were faced with disbelief and suspicion when they disclosed their symptoms:

  • Around a fifth (19 per cent) said their employer had questioned the impact of their symptoms.
  • One in eight (13 per cent) faced questions from their employer about whether they had long Covid at all.
  • One in 20 respondents (5 per cent) said they had been forced out of their jobs altogether because they had long Covid. 

Respondents described the difficulties that they faced trying to work while experiencing a range of long Covid symptoms.

One person – who contracted Covid-19 at work – said that when their employer went ahead with an international event in the first wave of the pandemic: “I was still expected to work long hours, handle stressful situations in impossible timeframes, find and fill in forms (which I struggled to do because of cognitive issues), and spend hours on Zoom calls when I struggled to talk and breathe, resulting in extreme chest pain, shortness of breath, exhaustion and severe symptom relapses.”

Respondents were also concerned about what the future might hold for them at work given the amount of sick leave they had been forced to take due to their long Covid symptoms.

Around one in six respondents (18 per cent) said the amount of sick leave they had taken had triggered absence management or HR processes.

New rights and protections for those with long Covid

The TUC is calling for the government to urgently recognise long Covid as a disability under the Equality Act.

The Equality Act 2010 defines disability as a “physical or mental impairment…[that] has a substantial and long-term adverse effect on [their] ability to carry out normal day-to-day activities”. Government guidance makes clear that ‘long-term’ means 12 months or more.

The TUC says that many who have long Covid already meet this criteria and should therefore be protected under the law rather than forced to go through the stress of employment tribunals.

Extending Equality Act 2010 protections so they cover workers with long Covid would ensure employers cannot legally discriminate against them. It would also put a duty on employers to make reasonable adjustments that remove, reduce or prevent any disadvantages workers with long Covid face, as for any other enduring condition or disability.  

In addition, the union body is calling on ministers to recognise Covid-19 as an occupational disease – entitling employees and their dependents to protection and compensation if they contracted the virus while working.

TUC General Secretary Frances O’Grady said: “Many of the workers who have carried us through the pandemic are now living with debilitating symptoms of long Covid. And we’re beginning to hear troubling stories of a massive wave of discrimination against people with long Covid.  

“It’s time to recognise this condition properly – and make sure workers who are living with long Covid get the support they need to do their jobs.

“Long Covid must be recognised as a disability. That would mean workers are protected by the Equality Act, and would have a right to get reasonable adjustments at work.

“And Covid-19 should be designated as an occupational disease. That would allow workers who contracted Covid-19 at work and are living with the consequences to claim the compensation they are due.  

“Employers must also act. They should make sure they make reasonable adjustments for workers with long Covid, and complete specific risk assessments to make sure workers with long Covid are safe at work.” 

Lesley Macniven, Chair of the Long Covid Support Group, who worked with the TUC on its report, said: “Even those with ‘mild’ Covid can suffer daily with fluctuating symptoms, exhausted and alone. Promises we’ll ‘just get better’ have been proved otherwise.

“A year on we need legally enforceable guidance for employers and government – informed by unions, occupational health and patient groups with significant lived experience managing long Covid.

“Patients need time to convalesce, then recuperate through a very gradual, flexible phased return to work, over months, to achieve a sustainable return.

“Long Covid is disabling young, previously healthy workers. This key step is needed to take the effects of long Covid seriously, enable rehabilitation and protect dedicated workers from discrimination due to poor understanding of the condition.”

Changing the chemistry at Scotland’s environment protection agency

Leaders with ambition to help Scotland achieve net zero and address the climate and biodiversity emergencies have an important opportunity to shape the work of the Scottish Environment Protection Agency (SEPA).

The agency, which is changing to meet the challenges of tomorrow, is seeking applications for two new board members.

SEPA is Scotland’s principal environmental regulator. Every day SEPA works to protect and enhance Scotland’s environment, helping communities, and businesses thrive within the resources of one planet. The agency calls this One-Planet Prosperity.  

As a member of SEPA’s Agency Board, applicants can help the organisation tackle local, national and international challenges, ensuring it continues to work with communities, NGOs, businesses and others to make a positive impact on Scotland’s stunning environment. The new members would join SEPA’s board in January 2022.  

SEPA Chairman, Bob Downes, said: “With the eyes of the world turning to Scotland, to COP26 and global Net Zero ambitions in November, there has never been a better time to join a future focused and progressive environment protection agency addressing some of the biggest challenges and opportunities of our time. 

“Our role is wide-ranging, including environmental regulation, flood forecasting and warning, helping Scotland mitigate and adapt to climate change, monitoring and reporting on the state of our environment and resolving environmental harms. 

“Being a SEPA Board member is an exciting opportunity at a critical moment for the environment and through our Agency Board recruitment, we want to attract members who have a passion for making a difference for Scotland’s environment and its people.” 

Candidates from diverse backgrounds with varying experiences and skills are being invited to apply for the board appointments, which have become available as two existing candidates come to the end of their time as members. 

Downes continues, “we’re creating a board that reflects the diversity of Scotland and are working with Changing the Chemistry to encourage applications from under-represented communities by sharing information about the role and what to expect from the application process.” 

SEPA currently has 10 Board members, who come from a variety of private, public and voluntary sector backgrounds and bring with them a wealth of knowledge and expertise, as well as passion for environmental issues. 

“Applicants don’t have to have an environmental or science background to join the SEPA Board,” Downes says. “We are looking for people with strategic analytical capabilities and experience, skills that could have been developed across a range of business and government sectors, within social enterprises or voluntary positions.” 

SEPA’s board is responsible for the organisation’s overall direction and performance, including its efficiency and effectiveness as a public body. It also enables the agency to deliver its statutory purpose of delivering environmental protection and improvement, while contributing to health and well-being benefits, and sustainable economic growth. 

SEPA’s One Planet Prosperity strategy involves working with businesses to help them meet – and go beyond – environmental compliance, for example by reducing their use of water, carbon-based energy and raw materials and by cutting or designing-out waste. 

Appointments to SEPA’s Board are made by Scottish Ministers and are regulated by the Commissioner for Public Appointments in Scotland. Appointments are normally for a four-year term with the possibility of a further term, subject to evidence of effective performance and satisfying the skills, knowledge and personal qualities required on the Board at the time of re-appointment. 

As an organisation, SEPA has adapted to operating in a completely new set of circumstances and will continue to make changes to deliver in the most powerful and effective way. 

Following the global health pandemic and a significant and serious criminal cyber-attack, SEPA is focused on building back better. 

Members of the Board will work with the Chair and other board members and contribute effectively to the setting and monitoring of SEPA’s corporate strategy.  

Anyone interested in finding out more about the Board recruitment opportunities can visit the SEPA hub, sepa.org.uk/Board and join an information session hosted by Changing the Chemistry on Monday 28 June at 6pm.

Help stop the spread in Edinburgh

Covid cases are still rising in #Edinburgh and getting tested helps #stopthespread so we can all look forward to fewer restrictions.

There are lots of places to get a free test : https://edinburgh.gov.uk/coronavirus-4/covid-19-community-testing-people-no-covid-19-symptoms/1…

Latest test centre is @HibernianFC which is open 9.30am – 4.30pm until Sunday.

Letters: The threat to life from greedy Money-Makers

Dear Editor

Most everyone is aware of climate change and the great threat it poses for humankind as the changes sweep around the world. Livestock, all animals, birds, fish and sea creatures are all under threat.

The human race is threatened by water shortage, crop failures that are associated with drought and continued destruction of the world’s forests by financial interests acting solely in their own selfish interests of making money, despite knowing that the amount of oxygen needed by humans to live is dropping from 100% to 70%. Yet companies and financial interests continue to operate climate polluting industries.

These polluters, bug and small, must go. There is no alternative. These are polluters of air, water and the oceans which are not theirs to destroy to maximie money making.

Tony Delahoy

Attempted murder in West Pilton: Police renew appeal

Detectives have renewed an appeal for information as enquiries continue into the attempted murder of a man in north Edinburgh.

A 34-year-old man was found seriously injured in a common stairwell at West Pilton Grove around 5pm last Friday (18 June). He was taken to the Royal Infirmary of Edinburgh for treatment.

Officers investigating the incident are now appealing for sighting of a car believed to be linked to the incident.

A dark blue Volkswagen Golf GTI was seen driving at speed in the Drylaw area before the incident and a similar vehicle was then seen being driven erratically Sheriffhall Roundabout around 5.30pm on Friday.

A similar vehicle was later found set alight later that evening.

Detective Inspector Alison MacDonald said: “We are keen to speak to anyone who saw the vehicle or who may have dashcam or private CCTV footage showing this vehicle.

“We would also be keen to hear from anyone with information about a similar car which was set alight near Shawfair railway station later during the evening on Friday, 18 June.

“Extensive enquiries are ongoing to establish the circumstances surrounding this incident and anyone with any information can call 101, quoting incident 2690 of 18 June or call Crimestoppers anonymously on 0800 555 111.”