Tag: retail

Black Friday shoppers rush into purchases they later regret, Which? research reveals

The hype around Black Friday leads some shoppers to make impulse buys they later regret – with many using credit or borrowing from friends and family to fund their purchases, Which? has found. 

Which? surveyed 2,000 members of the public to find out how they felt about items they bought in last year’s Black Friday sales and found that the majority who bought something in the 2020 sales regretted their purchases across five of the seven product categories featured.

Three-quarters (76%) of people who bought DIY products in the Black Friday sales later regretted these purchases.

Two-thirds (66%) of people who bought home appliances, nearly two-thirds (64%) who bought baby and child products, six in ten (58%) who bought health and beauty products and more than half (53%) who bought homeware or furniture also said they regretted their purchases.

The other two categories – clothing, shoes and accessories, and tech products – saw half (49%) and four in ten (41%) of shoppers feel regrets, respectively.

Three in ten shoppers (28%) who bought DIY products had to use credit or borrow from friends or family to pay for their goods, because they did not have the funds themselves.

Borrowing because they had no other way to pay was also common among customers who bought baby and child (24%), homeware or furniture (20%) and health and beauty products (20%).

The hype surrounding Black Friday can lead people to make rash decisions, sometimes skipping steps they would usually take before buying, such as shopping around and checking product reviews.

One in five people (20%) who bought home appliances felt pressured to rush into a purchase. These figures were even higher for people who bought DIY products, with 22 per cent feeling pressured.

To guard against any rash purchases, Which? advises consumers to do some research ahead of Black Friday, keeping an eye on prices for any potentially significant purchases before this year’s deals are announced so they have something to compare them to.

Previous Which? research has found that Black Friday deals are cheaper at other times of the year. The consumer champion’s Black Friday deals guide identifies the deals that offer the best discounts and is a helpful resource for shoppers to check during the sales.

If something catches their eye on the day, consumers can also use price tracker websites to help establish if they are getting the best price and check Which? reviews to see if a product is a Best Buy.

Ele Clark, Which? Retail Editor, said: “Our research has found that many people regret Black Friday purchases, as the hype around the sales pushes them to make rash decisions.

“More worryingly, some told us they had to borrow or use credit in order to fund their purchases, which could impact their credit score if they can’t clear the debt.

“Don’t feel rushed into making an impulse purchase. Thinking about what you genuinely want or need to buy in advance of Black Friday, checking product reviews and researching the item’s price history will help ensure you stay within budget and get the best value for money in the sales.”

St James Quarter and FUSE to provide 200 jobs this Christmas

Scotland’s retail and hospitality industries are set to benefit from a significant job boost this Christmas, thanks to St James Quarter and its FUSE initiative. 

As the retail and hospitality industries prepare for a busy festive season, more than 200 new temporary and permanent jobs will be recruited for at the development, ranging from style advisors, retail assistants, bar staff, waiting staff and chefs.

Launched by the team at St James Quarter and working in partnership with a number of organisations across the city, FUSE is a new initiative providing a high-quality recruitment service, specialising in retail and hospitality for employers both within St James Quarter and the wider Edinburgh area.

FUSE is recruiting for a variety of brands including Bershka, Calvin Klein, H Beauty, Maki & Ramen, GDK and many more.

Further to driving recruitment, FUSE will also continue to support those employed by providing further training, accredited qualifications, and ongoing networking opportunities. 

Rochelle Weir at St James Quarter said: “Christmas is gearing up to be an extremely busy time for St James Quarter and all the brands within it, so we’re delighted to be working with FUSE to be providing new job opportunities for people in the city.

“The team at St James Quarter is passionate about doing our part to support and bolster the local community and we’re proud to be able to bring so many exciting career opportunities to Scotland during the festive season and beyond.”

Calum Nicol, FUSE Manager, added: “At FUSE, we’re committed to providing a leading service for both employers and employees – helping to match recruits with the needs of employers.

“Our diverse and experienced team allows us to stay at the forefront of recruitment needs, with our in-depth knowledge of all sectors placing the most suitable candidates in the most suitable positions.

“Our Job Recruitment Fair is an opportunity for those seeking employment to come down and see what’s available. There are a number of exciting brands within St James Quarter hiring and our aim is to find the right people for the right role.”

For more information of the FUSE Job Recruitment Fair visit: 

https://edinburghfuse.com/events

Student discounts at Fort Kinnaird

Stores and restaurants across Edinburgh are celebrating the return to university with a range of exclusive discounts and promotions for students across the city. 

From Monday 20th to Monday 27th September, students visiting Fort Kinnaird will be able to make the most of offers from brands including New Look, Schuh, ProCook and many more. 

Here are all some of the great student discounts that will be on offer throughout the week: 

·       Boots – students can receive 10% discount all year round and can take advantage of the below offers from Monday 20th – Sunday 26th September including: 

o   Clarins – three complimentary samples to every student 

o   Bare Minerals – free seven-day sample of the new foundation 

o   Benefit – free fun size mascara when purchasing two products 

o   Mac – free 10-day foundation sample 

·       Pizza Express – 30% off food and drinks every Sunday – Thursday all year round with a valid UniDays ID   

·       Office – 20% off full price items (Monday 27th September to Sunday 3rd October) 

·       ProCook – 10% off (Monday 20th – Sunday 26th September)  

·       River Island – 20% off (Monday 20th September – Thursday 3rd October)  

·       Schuh – students receive 20% off (Monday 20th – Monday 27th September), there will also be a ‘spin-to-win’ station (while stocks last) 

·       The Perfume Shop – students receive 15% off (Monday 20th – Sunday 26th September) 

·       Trespass – 15% off (Monday 20th – Sunday 26th September) 

·       Fat Face – 20% off (Monday 20th – Sunday 26th September) 

·       Accessorize – 10% off all year round  

·       New Look – 10% off all year round  

·       Tessuti – 10% off all year round  

Valid student ID will be required. 

For more information please visit: https://www.fortkinnaird.com/  

Dobbies launches Edinburgh 2021 festive events programme

New quiet grottos introduced at the Edinburgh store

With colder months on the way, the UK’s leading garden centre retailer, Dobbies Garden Centres, launches its events for the festive season, with booking open now in the Edinburgh store.

The ever-popular Santa’s Grotto experience is back. As one of the most loved, traditional festive experiences at Dobbies, little ones in Edinburgh will love walking through the outdoor woodland, spotting Christmas characters along the way before being welcomed by Santa and receiving a special gift. For those looking to create a lasting memory, a photo can be purchased.

New for 2021, at 50 stores across the UK, will be Quiet Grottos. Working in partnership with Autism Together, there will be Santa visits which are supportive of children with additional needs, considering sound and visual elements, and helping to minimise anxiety. 

Michelle Walklett, Head of Autism Together’s Autism Training and Advisory Service, said: “As a specialist UK charity supporting autistic people, we’re pleased to be working with Dobbies in Edinburgh to help enhance their Christmas Grotto experience for visitors with autism and other sensory needs.

“Through this partnership, we’ll also be delivering autism awareness training for Santa and all his elves and helpers in time for the festive season.”

Christmas is not just for children, and Dobbies is extending the festive fun to four-legged friends. At Santa Paws in Edinburgh, dogs have the chance to meet Santa, along with the whole family. Guests are invited to bring their cameras to get a snap, making it the perfect Christmas card photo opportunity.

At Santa’s Breakfast, families will be able to enjoy the ever-popular Dobbies’ breakfast. The festive event includes breakfast options for adults and children, followed by fun games and a visit from Santa with a special gift for each child. This event is suited to families with children aged 10 and under.

Sarah Murray, Partnership and Events Manager, said: “At Dobbies we want to offer families an opportunity to come together and make memories that last a lifetime. There truly is nothing more magical than Christmas for a child and our range of events helps to bring the season to life for all the family.”

Dobbies’ Edinburgh Christmas events are available to view online, with customers requested to book in advance. Also new for 2021 is the opportunity to add a donation to the price of an event ticket, for Dobbies’ National Charity Partner, Teenage Cancer Trust.

Bookings can be made at https://www.dobbies.com/events 

·         Christmas Afternoon Tea is available in 66 stores and starts on 1 November, £12.95 per adult and £6.95 per child.

·         Santa’s Grotto starts on 27 November in all 50 stores, from £11.99 per child.

·         Santa’s Breakfast is available in 66 stores and starts on 4 December, £13.99 per child and from £6.99 per adult.

·         Santa Paws starts on 4 December in 23 stores, £6.99 for dogs, £11.99 for children.

·         Quiet Grottos will be hosted on 10 December in 50 stores, from £11.99 per child.

Dobbies offers Book with Confidence. For more info: https://www.dobbies.com/book-with-confidence

Backing for staff facing abuse

Abuse directed at retail and bar staff who ask customers to comply with the law and wear face coverings will not be tolerated, Justice Secretary Keith Brown said yesterday.

It continues to be a legal requirement to wear face coverings in places such as shops and pubs and on public transport unless exempt – and Mr Brown said any form of abuse, threats or violence faced by workers as a result of simply doing their job is “completely unacceptable”.

It comes as new powers came into force in Scotland last month, making assaulting, threating or abusing certain staff a new standalone offence. Previously such conduct would be dealt with under more general offences.

Face coverings are a hugely important mitigation in the fight against COVID-19 as they create a physical barrier that helps stop the virus spreading from an infected person, while providing a degree of protection to the wearer against exposure to the virus. 

Mr Brown urged people to follow the rules and treat staff with respect as Scotland continued to face high infection levels.

He said: “I would like to thank the vast majority of people who continue to wear face coverings and urge people to please follow the rules and guidelines still in place. It is still a requirement to wear face coverings in indoor public places, such as shops, public transport and when entering and moving about in hospitality settings.

“Everyone who can should wear a face covering because it is a simple and vital measure we can take to protect others and stem the spread of this deadly virus.

“Retail workers and those working in hospitality play a vital role serving our communities which has been clearly demonstrated throughout the pandemic and it’s extremely important they know they have the protection of the law when carrying out their duties.

“Any form of abuse, threats or violence faced by such workers as a result of simply doing their job is completely unacceptable and will not be tolerated.

“Parliament recently introduced a standalone law with penalties of up to 12 months in prison and fines up to £10,000 for this type of behaviour and staff serving communities across Scotland can be assured the police and prosecution services stand ready to respond to any instances as necessary.”

DCC Malcolm Graham of Police Scotland said: “Everyone has the right to go to their work without being threatened or assaulted.

“Retail workers now have added protection in law and the police will act on reports we receive about this kind of unacceptable behaviour.

“I would also continue to encourage people to follow the regulations and guidance that remain in place to help stop the spread of coronavirus.”

Solicitor General for Scotland Ruth Charteris QC said: “People in any walk of life should expect to go about their business without the fear of threats or abuse.

“This is true of shop workers who are protected in law and deserve our thanks and appreciation for the work they have done throughout the pandemic.”

By law, you must wear a face covering in certain indoor public places, including public transport, in Scotland unless an exemption applies.

See the complete list of settings where we all have to wear face coverings.

Scotmid customers to benefit from new digital labelling technology

Customers at Scotmid stores across Scotland are set to benefit from clearer product pricing and information thanks to investment by the convenience retailer into new electronic shelf labels (ESLs)

The integrated technology, which will display accurate pricing and promotion details – as well as extended information such as allergens and country of origin – allows customers to make easy and fully informed decisions on their product purchases.

Customers and staff at stores involved in the trialling of the ESLs, experienced increased efficiency, reduced paper wastage and an enhanced store team morale. Scotmid now plans to install the digital labels in further stores across its estate.

The investment comes at a time when Scotmid is looking to drive store change through technology and adopt sustainable practices that reduce the need for paper usage.

Allan Robertson Programme Manager, Innovation and Change at Scotmid said: “As a retailer based in the heart of communities we serve, we continually look for innovative solutions which will deliver genuine benefits for our customers as well as our colleagues.

“These electronic labels look tidy and modern and mean that we can present our price and product information more clearly for customers.”

Steven Cannon, Branch Supervisor of a trial store, said: “The feedback from our team and customers has been fantastic. Overnight updates mean the store is customer-ready as soon as we switch the system on each morning.

“Without manual price and promotion tasks to complete and check, we have more time to assist and serve customers.”

The technology is manufactured by SoluM, a Samsung invested company, with the supply and installation carried out by Cambridge based Technology Integrator Herbert Retail. 

Scotmid and Herbert Retail are members of the Association of Convenience Stores (ACS).

The first Scotmid stores to install the ESLs are:

Pilrig – Edinburgh

Barnton – Edinburgh

Rannoch – Edinburgh

Old Mill Road – Uddingston

Inverkeithing

Rimbleton

South Queensferry

West Calder

Leven Street – Edinburgh

Broxburn

Uddingston

HR & Recruitment industry sees biggest increase in post lockdown job opportunities

  • HR & Recruitment had the biggest bounce back in jobs compared to July last year 
  • Job opportunities in HR & Recruitment swelled to more than triple the average increase for all sectors 
  • The Transport/ Logistics/ Warehouse industry saw the second highest increase  

The HR & Recruitment industry has seen the greatest increase in job opportunities over the past year, new research has revealed. 

The study, conducted by advertising experts N.Rich, analysed official job advertisement data from the ONS and Adzuna, comparing the year-on-year increase in job ads across 29 different industries between July 2020 and July 2021.  

Results indicated that HR & Recruitment boasts an annual increase of 544% jobs advertised – more than three times the average increase for all UK industries (171%). 

The Transport / Logistics / Warehouse industry has seen the second highest increase in job opportunities, with a 437% annual increase.  

Rounding out the top three of highest annual increase of jobs advertised via Adzuna job boards were those for the Catering/ Hospitality industry, with a 425% improvement compared to the same date last year.  

Other industries starting to recover include Manufacturing, which has a 420% annual increase in job adverts, putting it in fourth place. Fifth place belongs to the Marketing/ Advertising/ PR industry, with an annual increase in job adverts of 359%. 

The lower half of the Top 10 features industries such as Management/ Exec/ Consulting industry (357% annual increase), Constructions/Trades (352%), and Admin/ Clerical/ Secretarial jobs (329% increase). Rounding off the top 10 are the Sales and Wholesale/Retail industries, with increases in job adverts of 292% and 290% respectively. 

At the other end of the scale, Healthcare and Social Care saw the lowest increase in openings, going up by just 29% compared to a year previously, while Education also saw a relatively small rise of 52%. 

Year-on-year comparison of job adverts across UK by industry – top 10, July 2020 – July 2021 

Industry Year-on-Year percentage increase 
1. HR and Recruitment 544.94% 
2. Transport/ Logistics/ Warehouse 437.74% 
3. Catering and Hospitality 425.21% 
4. Manufacturing 420.93% 
5. Marketing/ Advertising/ PR 359.00% 
6. Management/ Exec/ Consulting 357.13% 
7. Construction/ Trades 352.44% 
8. Admin/ Clerical/ Secretarial  329.41% 
9. Sales 292.32% 
10. Wholesale and Retail 290.53% 
Average across all industries 171.8% 

In addition, the study analysed how job opportunities have changed across the UK’s regions, with the East of England seeing an increase of 242% when comparing the week commencing 16 July 2021 with the same week in 2020.  

In second place is the North East with a 223% increase in job adverts, while third place belongs to the West Midlands with a 210% increase in jobs advertised.  

London has seen the lowest increase in job opportunities by region compared to July last year, at 134%. North West comes in behind at 167%, followed by the South East with a 168% increase in job adverts. 

Year-on-year comparison of job adverts across UK by region, July 2020 – July 2021 

UK Region Year-on-Year percentage increase  
1. East of England 242.1% 
2. North East 223.2% 
3. West Midlands 210.9% 
4. East Midlands 205.7% 
5. Yorkshire and The Humber 194% 
6. South West  171.8% 
7. South East 168.7% 
8, North West 167.5% 
9. London 134.2% 
All Regions 171.8% 

Year-on-year comparison of job adverts across UK by country, July 2020 – July 2021 

UK Region Year-on-Year percentage increase  
1. Northern Ireland 232.5% 
2. Wales 180.6% 
3. England 176.2% 
4. Scotland 159.9% 

A spokesperson for N.Rich said, “It is exciting to see that a number of industries are recovering after a gruelling couple of years. It just goes to show that – despite fears of an economic downturn post lockdown – the UK job market remains resilient and robust.” 

The study was conducted by N.Rich, which offers a rich array of intent data and ad inventory that enable marketers to drive awareness and lead generation effectively. 

Scotland’s first Superdry concept store to open in St James Quarter

Superdry has announced the opening of its first concept store in Scotland. The new 8219 sq ft store will open in St James Quarter on Monday, 9th August.

Superdry is built on style. Characterised by quality fabrics, authentic vintage washes, unique detailing, world leading hand-drawn graphics and tailored fits with diverse styling. The new concept store will host Superdry’s five style choice collections: Original & Vintage, Studios, CODE, Sport Performance and Superdry X – the only store in Scotland to house five all collections under one roof.

Superdry will join level two of the £1bn shopping district and will create over 20 new job opportunities in the capital. Superdry is the latest addition to the enviable list of world-renowned brands who have recently joined the St James Quarter family, including Aesop, Hamleys, The Kooples and Maki & Ramen.

To celebrate the opening, the first 100 customers who spend £50 or over will receive a free organic cotton gift and Superdry tote bag.

Nick Peel, Managing Director at St James Quarter said: “This concept store is Superdry’s first in Scotland and we’re thrilled to add the brand to our exceptional line up within St James Quarter.

“The Superdry opening next week continues to underscore Edinburgh’s global appeal and further bolsters the St James Quarter retail offer. We’re excited to welcome guests to the new store next week.”

For more information and opening times, please visit https://stjamesquarter.com/

ProCook unveils new store opening at Fort Kinnaird

The UK’s leading kitchenware brand ProCook has announced its latest store launch at Edinburgh’s Fort Kinnaird, opening today (Thursday 5th August).

ProCook is renowned for its extensive range of high quality, best-selling cooking and dining essentials which are sold through over 50 own-brand stores across the UK, its ecommerce site procook.co.uk and also in a growing number of European markets.

Andy Kerr, Retail Director at ProCook, said: “We strongly believe in the continued benefit of in-store physical retail as part of our multi-channel offer and Fort Kinnaird is the perfect proposition as we continue our expansion into retail parks this year.

“We can’t wait to welcome customers from Edinburgh and surrounding areas.”

Liam Smith, Centre Director at Fort Kinnaird, said: “ProCook coming to Fort Kinnaird is very exciting, and will certainly be well received by those shoppers who are budding amateur chefs and love to spend time in their kitchen.

“The addition of ProCook also fits in with our commitment to bring exciting new brands and experiences to the city, ensuring there is something for everyone who visits Fort Kinnaird.”

To browse the latest cookware, kitchenware and diningware from ProCook, visit the store at Fort Kinnaird from today.

About ProCook

ProCook is the UK’s leading specialist kitchenware brand. The business offers a direct-to-consumer proposition, designing, developing and retailing a high-quality range of cookware, kitchenware and tableware which provides customers with significant value for money. The brand sells directly through its website, procook.co.uk, and via over 50 own-brand retail stores, located across the UK.

Founded over 25 years ago as a family business, selling cookware sets by direct mail in the UK, ProCook has grown into a market leading, multi-channel specialist kitchenware company, employing over 700 colleagues and operating from its Head Office in Gloucester.

About Fort Kinnaird

Fort Kinnaird is Edinburgh’s leading retail and leisure destination, with over 70 shops and restaurants. 

It is situated just off the A1 and is easily accessed by car with 2,600 free car parking spaces, and public transport available. Fort Kinnaird also offers a Shopmobility service which provides powered scooters and manual wheelchairs to our visitors. 

Retail stores include Boots, Marks and Spencer, H&M, Primark, HomeSense, TK Maxx and River Island. Fort Kinnaird’s leisure offering includes a seven-screen Odeon, Five Guys, PizzaExpress, Nando’s, Chiquito, TGI Friday’s and Caffe Nero.

Recent big-name openings include Swarovski, Wilko, Schuh and Schuh Kids, while Starbucks, JD and Curry’s PC World all recently upsized their presence at Fort Kinnaird.

If you’d like to keep up to date with everything that’s going on at Fort Kinnaird, including all of the latest offers and events, visit www.fortkinnaird.com, or find us on Facebook or Twitter. 

Iconic toy giant Hamleys set to open magical new store in St James Quarter

The summer holidays just got a whole lot better as St James Quarter announces the upcoming opening of iconic toy store, Hamleys, in the coming weeks.  

Transforming into a magical land for kids, the new store will feature everything from its instantly recognisable collection of Hamley bears, to speed racing car toys, as well as flying drones and giant floating bubbles.

Known as ‘The Finest Toy Shop in the World’, Hamleys will join the 1.7 million sq ft shopping district occupying over 2,475 sq ft within the Galleria and will create 10 new job opportunities in the capital. 

Hamleys, who have been a household name for over 260 years, is dedicated to ‘bringing toys to life’ for children and families by enthusiastically encouraging fun and play within their store and offering engaging experiences through their expert toy demonstrators.

Nick Peel, Managing Director at St James Quarter said: “It’s really exciting to be welcoming another iconic brand to the St James Quarter family. We want to ensure that every visit to The Quarter is a delightful and memorable experience for the entire family and we really think that between the new Hamleys, and the already opened LEGO store, parents and children have lots to enjoy.

“Hamleys is so much more than just a toy shop, the brand focuses on bringing their games and toys to life adding an exciting experiential element to any shopping trip. Guests can celebrate birthdays and special occasions in style, and we are of course already eagerly anticipating what the festive season will bring with Hamleys!”

Mr. Sumeet Yadav, Chief Executive Officer – Global Retail Business, Reliance Brands Limited added: “We are delighted to open soon at St James Quarter. Every year more than 10 million families visit us across the world for a unique Hamleys experience where we bring to life many Worlds of Play.

“Every visit to Hamleys is a reward in itself, the toy purchase is a bonus for the child. I am sure children will build lasting memories of fun and joy while adults will relive memories of their childhood at Hamleys in Edinburgh.”

This latest signing at St James Quarter, which recently opened the first phase of its retail, dining and leisure elements in June this year, underscores the Scottish capital’s global appeal and further bolsters the St James Quarter leisure offer.

A game-changing mixed-use development being delivered by Nuveen Real Estate, St James Quarter completes the distinctive offer of Edinburgh with over 80 new brands, an enticing mix of restaurants and bars, and will add a W Edinburgh hotel, a boutique Everyman Cinema, a Roomzzz Aparthotel, 152 New Eidyn residential apartments, and an unrivalled guest experience providing customers with an enviable events programme in a range of new and attractive public spaces.

Complementing an unrivalled shopping offer, which includes a host of brands including & Other Stories, Mango, Zara, Bershka, Pull & Bear, Stradivarius, Russell & Bromley, Miele, Next, H&M, JD Sports, John Lewis, and many more, St James Quarter is a premier food and drink destination.

Providing a truly diverse offer – from fast food, fresh food, to family and restaurant dining including Bonnie & Wild’ new concept food hall to the development. The offer will be available over a number of locations throughout St James Quarter, each with its own unique look and feel.