The 111 service provides urgent care triage if you think you need A&E but it’s not life-threatening, and advice when your GP, pharmacy or dental practice is closed.
Knowing when to phone NHS 111 can help us manage calls effectively, and help you get the right care in the right place quickly.
For more information on when it’s best to call us on 111, visit this page 
https://nhs24.info/when-to-phone-111
If there is a danger to life or serious injury, dial 999 or go straight to A&E.
Important, please share 
It’s important to know the opening times of your GP, pharmacy and dental surgeries over the Easter weekend in case you need medical assistance.
A lot of these services will have reduced hours or be closed, so it’s best to check in advance to ensure you have access to the care you need.
Find out more at NHS inform
HEALTHY KNOW HOW spring health campaign
Swing into spring! 
We are pleased to launch our spring health campaign ‘Healthy Know How.’
Featuring the character Billy, his son, cat and neighbour Mollie, Healthy Know How provides advice to ensure you are prepared for any illnesses or mishaps over the Easter holidays.
Tips include:
Check your repeat prescription, order only what you need, in plenty of time
Keep some medicines to treat common illnesses at home
If you become unwell, NHS inform has useful symptom checkers to help you decide what to do next
Be aware that your GP practice and local pharmacy may have amended opening hours over the Easter weekend
Find out more about the spring campaign:
If you need help or advice this weekend, here are some quick links that can save you time on the way to feeling better 
NHS inform symptom checkers
https://nhs24.info/symptom-checkers
https://nhs24.info/when-to-phone-111
Find your local pharmacy
https://nhs24.info/servicedirectory
Mental wellbeing support
https://nhs24.info/mental-wellbeing
Please share
Looking for some motivation this weekend? 
Our 12-week weight management programme can help you eat better, feel better and work towards a healthier weight. 
Remember, small steps can make a big difference.
To highlight the hard work and dedication of Call Handlers and Operators, NHS 24 has held its third annual event to recognise the unique role our staff have in supporting patients seeking urgent care.
Call Handler and Operator Day was created by NHS 24 to recognise the role’s contribution to Scotland’s health care system. An essential part of the 111 service, NHS 24’s Call Handlers and Operators provide valuable information for those needing help when their GP or dental practice is closed.
NHS 24 currently employs over 740 Call Handlers and Operators in contact centres all over Scotland, with more staff due to be recruited in the coming months. Staff are supported by a range of clinical colleagues who understand first-hand how crucial the job is in supporting those who need medical advice.
Pauline Howie, Director for Service Delivery for NHS 24 said: “NHS 24’s Call Handlers and Operators are a highly trained and dedicated team that are the backbone of our organisation. I have a huge amount of respect and admiration for everyone who performs this specialised function.
“The 111 service has been particularly busy over the last few months, but our colleagues have risen to this challenge and have worked extremely hard to meet the needs of our patients.”
Almost 100,000 calls were made to NHS 24’s 111 service over the Christmas and New Year period. These are the highest figures in almost a decade.
Health Secretary Humza Yousaf said: “Call Handlers play a vital role for many who seek help and advice about their health – helping to ensure people get the right care.
“They have worked through a sustained period which has been challenging and difficult at times. Their compassion, dedication and skills have helped many a person in their hour of need.”
Michelle is a call handler based in NHS 24’s South Queensferry contact centre. She encourages anyone who is interested in the role to find out more: “I really like my job at NHS 24. I enjoy speaking to people, so working in the call centre environment suits me. The contact centre always has a good atmosphere and there’s lots of support from colleagues.
“The best part about being is call handler is helping people and knowing you are making a difference. It’s great to feel that you’ve helped someone when you come off a call.”
Funding of at least £8 million for additional care home beds and efforts to boost NHS 24 capacity are among the measures outlined by Health Secretary Humza Yousaf to help the NHS and social care deal with ongoing extreme winter pressure.
Health and Social Care Partnerships will share £8 million to procure around 300 additional care home beds to help alleviate pressures caused by delayed discharge. The funding will allow boards to pay 25% over and above the National Care Home rate for beds. This is in addition to around 600 interim care beds already in operation across the country.
NHS 24 is taking forward plans to recruit around 200 new starts before the end of March. In the run up to Christmas NHS 24 had already recruited over 40 whole time equivalent call operators, call handlers and clinical supervisors.
Guidance has been issued to all Boards making it clear they can take necessary steps to protect critical and life-saving care.
Mr Yousaf said: “This is the most challenging winter the NHS in Scotland has ever faced and the immediate pressure will continue for the coming weeks. My thanks to all health and social care staff for their incredible efforts during these exceptionally challenging times.
“We are ensuring all possible actions are being taken to support services, and the additional measures I have outlined today will help relieve some of the extreme pressure Health Boards are facing. We know one of the most significant issues our NHS is facing is delayed discharge, that is why I have announced further support to buy additional capacity in the care sector.
“NHS 24 has a vital role in referring people to appropriate urgent care services outside of hospitals and plans to increase staff numbers over the course of winter, will help the service deal with increases in demand.
“Emergency care will always be there for those who need it, but for many people, the best advice and support might be available on the NHS Inform website or the NHS 24 App, or by calling NHS 24, so I would encourage people to make use of these services as many are already doing.”
Responding to the Scottish Government NHS briefing on Monday, Dr Iain Kennedy, Chair of BMA Scotland said: “”Scotland’s NHS is not just being pushed to the limit, in many places it is well past that.
“Bed occupancy of 95% across our hospitals is just not sustainable in terms of providing the safe and effective care that patients need on a daily basis either in A&E or across all wards. And we know demand is far exceeding capacity at GP surgeries too and has been for some time.
“In that context, the very fact that the First Minister and Health Secretary provided today’s briefing should emphasise the seriousness and urgency of the situation. Our members provided us with first hand testimony from all across the health service just before Christmas, and the picture that painted was really harrowing. Services and staff are on their knees.
“In terms of the short term actions that the Government indicated today, we have long emphasised the need to focus on ensuring people who are able to leave hospital, can do so – freeing up desperately needed capacity and therefore ensuring those who need to can be admitted from A&E more quickly and safely. So the focus on this is welcome, but we will need to see the details and extent of the proposals to make any judgement on the immediate impact it may have. Extra interim care beds – while something which could help as part of the overall plan – will also deliver nothing unless there are people there to staff them, which we know is a huge issue in social care.
“More fundamentally, many doctors remain to be convinced that the Scottish Government’s practical response matches up to the huge scale of the problems the NHS is facing. In particular, staffing shortages will only get worse as more staff burn out and dread going to work, unless there is a more comprehensive and urgent package of investment in staffing to support and retain them in our NHS for good.
“Longer term, these pressures are the culmination of the warnings the BMA and many others have delivered for some time, that Scotland’s NHS isn’t sustainable within the resources – both staffing and financial – we are willing to provide it with.
“We have to get serious about this and have a proper long term discussion about the future of our health service rather than just struggle to survive from crisis to crisis as the NHS and its staff endure the kind of perpetual pressures which in the past were reserved for the worst of winter.
“We absolutely agree with the assessment of the First Minister that there are no easy solutions, so the sooner we truly get to grips with the big picture issues, the sooner we can get away from having to implement short term measures in the desperate hope of bolstering collapsing services and begin actually start talking about an NHS fit for the future. That’s why a national conversation on the NHS in Scotland is required without delay.”
As Christmas and Hogmanay both fall on the weekend this year, most health care providers will have different opening hours from usual.
Ahead of the busy festive holiday, NHS 24 is reminding people across Scotland to be aware of changes to opening hours for their local GP practice and pharmacies.
Dr Laura Ryan, NHS 24’s Medical Director says, “We are anticipating very high call volumes over the festive break and a continued high demand for the 111 service. NHS 24 staff continue to work tirelessly, with a commitment to deliver safe and effective services 24/7 and answer every call as quickly as possible.
“It’s vital that everyone is aware of what help and advice there is out there over the Christmas and new year public holidays.
“For any health care advice or information that is urgent, but not life-threatening, go online and use nhsinform.scot. NHS inform has lots of health guidance, whether that be self-care advice, information on the appropriate healthcare providers that are close to home. It also explains when and why to call the 111 service.
“Scotland’s Service Directory is a brilliant resource and can be accessed on NHS inform, but very easily on NHS 24’s new app NHS 24 Online. The website and app have the handy ‘Find my Nearest’ function that allows the user to locate health and care services within their local area by using their post code or location. They will be able to see how far away each service is, if it is open or closed, and phone numbers for the service. The app can be downloaded quickly, and could make seeking advice even more convenient.”
Dr Ryan continues: “We are grateful for the public’s patience and understanding if they have to wait to access the 111 service during this period of high demand. By encouraging the public to have ‘Healthy Know How,’ it is hoped more people in Scotland will have a happy and healthy Christmas and New Year.”
“If you do fall ill over the festive period, it’s essential you know where to get the right care, in the right place. Anyone in a situation considered life-threatening or an emergency, should still always call 999 or go straight to the Emergency Department.”
Dr Ryan’s advice is part of a NHS Scotland national health campaign ‘Healthy Know How.’ The campaign provides advice on how to stay well and enjoy the festivities, avoiding the need to get medical help over the holidays. Tips include:
More details on the Healthy Know How campaign can be found here – www.nhsinform.scot/winter
Winter is here and that means Scotland’s 111 service sees an increase in calls relating to muscle aches, as well as joint and bone injuries.
As part of the national winter ‘healthy know how’ campaign, NHS 24 is advising people how to safely treat common musculoskeletal (MSK) conditions such as back pain, wrist ache and twisted ankles so they can still enjoy the holidays with family and friends.
Dr Ronald Cook, NHS 24’s Associate Medical Director says: ‘During winter, we always see an increase in calls relating to muscle, joint and bone injuries – often because of slips, trips and falls in bad weather.
“People can suffer a wide range of symptoms from minor discomfort right through to severe pain but a lot of the time these types of injuries will naturally heal and with safe treatment at home, don’t need a trip to the hospital.
‘We have recently updated NHS inform’s MSK pages with the most up to date advice on how to look after this type of injury, and also when and where to seek further help if the issue needs urgent attention or symptoms are not improving. It’s a fantastic resource and I would recommend anyone with an MSK issue to visit NHS inform first to help them get the right care, in the right place.’
Dr Cook’s advice compliments the national winter health campaign ‘Healthy Know How.’ The ‘Healthy Know How’ campaign provides advice on how to stay well and enjoy the festivities, avoiding the need to get medical help over the holidays.
Tips include:
Advice on musculoskeletal (MSK) conditions and treatment advice can be found here – nhsinform.scot/illnesses-and-conditions/muscle-bone-and-joints
More details on the Healthy Know How campaign can be found here – nhsinform.scot/winter
Members of the public are being asked not to visit NHS Greater Glasgow and Clyde hospitals if they are displaying symptoms of COVID-19, flu or Norovirus.
Those who plan to visit loved ones in hospital should only do so if they are not displaying any symptoms and all visitors should wear a mask, if eligible, during their time on site.
Symptoms of Norovirus include:
Symptoms of COVID-19 include:
Symptoms of flu include:
Taking precautions against viral infections have become part of our everyday life in recent years and we can all continue to help each other by following guidance around slowing the spread of the viruses and practicing good hygiene.
You can protect yourself and others by:
Morag Gardner, Deputy Nurse Director for NHS Greater Glasgow and Clyde’s Acute Division said: “During the winter months viral infections, such as COVID-19, flu and Norovirus, can further add to the pressures hard-working staff are facing across our sites.
“Our dedicated members of staff are working around the clock to continue to provide the highest standard of patient-centred care possible. To help protect yourself, your loved ones and our services, we are asking members of the public not to visit our hospital sites if they are displaying symptoms of any of these viruses. We are also asking anyone who does attend the site to follow infection control guidance, such as washing your hands regularly and wearing a mask during your time at the hospital.”
NHSGGC is urging people to only attend Emergency Department (A&E) across its sites if their condition is very urgent or life-threatening.
Any patient unsure of who to turn to has a range of options available to them:
1. Visit the NHS Inform website: https://www.nhsinform.scot/
2. Call NHS24 on 111
3. Visit the NHSGGC website: https://www.nhsggc.scot/your-health/right-care-right-place/
For very urgent or life-threatening emergencies, the public should continue calling 999 or attending A&E.
