Airline crew lands at Sick Kids to boost staff wellbeing

Frontline workers from Edinburgh’s Sick Kids hospital are being treated to a ‘first-class lounge’ experience, thanks to a new initiative by grounded airline pilots and cabin crew.

Project Wingman is a group of airline staff who are volunteering at UK hospitals while furloughed or grounded because of the pandemic. They are offering NHS workers the chance to relax and unwind in a lounge setting similar to what first-class passengers enjoy at airports.

Now, in addition to visits to Edinburgh’s Royal Infirmary, the crew has landed at the Royal Hospital for Sick Children (RHSC) where they will visit the Staff Wellbeing Lounge every week for “Wingman Wednesdays”.

Over a 12-hour shift, the volunteers will provide a relaxing environment, treating staff to refreshments, snacks and friendly conversation.

The Project Wingman visits have been made possible thanks to essential funding from Edinburgh Children’s Hospital Charity (ECHC), which supports and complements the work of the RHSC.

Roslyn Neely, CEO of ECHC, said: “We are thrilled that the amazing crew from Project Wingman have now landed at the hospital and will be visiting our Wellbeing Lounge every Wednesday.

“The NHS heroes of the Sick Kids are working incredibly hard to provide first class care for children, young people and their families during this difficult time. Now more than ever we need to look after those who look after us so it’s wonderful that the aircrew volunteers are giving the hospital teams the ‘first-class lounge’ experience that they so deserve.

“This is an amazing initiative and we would like to say a huge thank you to all the Project Wingman volunteers for so generously giving up their time to support frontline workers and for helping them to relax and unwind when they need it most.”

The Edinburgh hospital visits are run and managed by Captain Paul Singleton, a pilot who has experienced the vital work of the RHSC staff first hand.

Paul said: “I’m absolutely delighted that Project Wingman was able to extend our reach into the wonderful Edinburgh Sick Kids Hospital.

“My boy had a major operation at the Sick Kids and the care he received undoubtedly saved his life. When you are touched by our wonderful NHS, you never forget it. It’s a debt of gratitude I’m happy to repay.

“Our volunteers are delighted to bring our First Class Lounge experience to the world class staff at the Sick Kids. “Wingman Wednesdays” will be a lovely way to say thank you to our NHS heroes.”

Project Wingman is just one of a number of things that ECHC is funding to support hospital staff wellbeing during the pandemic.

The charity has created the Staff Wellbeing Lounge at the RHSC and is distributing Wellbeing Boxes, filled with treats and pick-me-ups – to teams at the hospital as well as other healthcare settings across Edinburgh and the Lothians.

The charity is running a COVID-19 Emergency Appeal to support children, families and staff through the pandemic. Donations can be made online at https://echcharity.org/support-us/covid-19-appeal

For more information on Project Wingman: https://www.projectwingman.co.uk/

Baby loss charity’s community keep connected through virtual running

Local charity Held In Our Hearts has seen success through a series of virtual challenges through April and May to keep their community connected and raise essential funds for their work.

The charity has always had a groundswell of supporters who are keen runners, as part of Team Held In Our Hearts, and they wanted to find a way for them to stay connected as a community throughout the lockdown.

Through the month of May the challenge was #MayTheKBeWithYou for supporters to continue to get out, with the aim of completing a longer distance over the Edinburgh Marathon Festival (EMF) weekend.

The charity has now launched a new June challenge, #TheKTeam, asking supporters to see how many ‘K’ they can do and how far round the world that would be.

During what would have been the EMF weekend, 102 runners put on their charity vests, doing virtual runs in their local community, completing 1ks, 5ks, 10ks and even a marathon relay team of 4 (who ran separately at different times). In the process, they raised a wonderful £4357 over the month.

The events started on Friday morning at 6am as two supporters Stephanie and Anita were working. They braved a wet and windy early start as they wanted to make sure they could be part of something very special. A mother in law and daughter in law duo determined not to let work get in the way of their support of the charity.

Anita Baggs said about starting this special weekend with her virtual run: “On Friday morning at 6am I felt extremely proud, lucky and privileged to be starting the Virtual EMF for Held in our Hearts charity. 

“Although, it was raining and at times gale force winds it didn’t put a damper on my face!  It is such a worthwhile charity to be involved with as it supports so many people.”

Many of the participants were bereaved families who took part to remember their baby. There were also friends and family who cheered on from their garden as supporters went past on their solo runs. All the runners, walkers and cyclists continued until Sunday where they met up at the virtual tent via Zoom to celebrate the success of a great weekend.

Nicola Welsh, Chief Executive Officer, said: “Since the lockdown, we have provided over 339 hours of face to face (online) support to families individually, in couples and in groups, 126 phone calls, 873 emails and texts, which is a huge increase on what we would normally provide.

“Our team is working harder than ever to meet that increased need and is never more needed, as we are only beginning to see the traumatic impact of this crisis on families, especially those families that have experienced a loss during lockdown.

“These challenges have been such a positive way for people not only to raise awareness, but also to give a small, but much appreciated donation for our work.”

The funds that this is raising will go towards helping parents like Scott and Katy, who has been receiving support before and now during the lockdown:

“We lost our wee baby girl just before Christmas. We first met our befriender Tracy at Held in Our Hearts a few weeks before lockdown.

“Tracy was empathetic and present from the off and we felt comfortable enough in that first session to talk openly about our loss in a way that hadn’t been possible before.

“Held In Our Hearts have continued to be present for us since the lockdown, by email and most crucially over Zoom. We speak to Tracy regularly and she has been so available for us. Sometimes we talk in a light hearted way, but that connection is really important and it often opens the vital wee space we need to talk through our feelings about our grief and what it means for our future.

“While there is no replacement for being present in a room with someone, the fact that Held In Our Hearts are continuing to connect with us, and people like us, is invaluable … Held in Our Hearts have helped us feel so much less alone in our situation, and have helped us understand the feelings of failure and individual culpability that can be torturous at this time … We are very grateful for their continuing support, and that they are out there supporting other families at this time.”

Tracy Watt, Fundraising Manager, says of the current situation: “Like many charities, we have seen our income streams hugely affected by the Covid-19 crisis with many spring and summer sports and challenge events cancelled.

We wanted to create challenges that would bring our community together, giving a focus and helping boost their mental health, while we all remain in lockdown. Our next challenge for June, #TheKTeam is available to anyone, any age and any fitness and we are so grateful for everyone that has got involved so far and help provide much needed funds for us to continue supporting bereaved parents, like Scott and Katy, in the community.”

In order to take part, the charity is asking for a £5 donation and people can also encourage others to donate in support of their challenge.

If people prefer they can also just text KTEAM to 70085 where they can donate £5 to help our work.

Carers Champion: Together let’s ‘Make Caring Visible’ in 2020

Edinburgh’s Depute Lord Provost and Carers Champion, Councillor Joan Griffiths, writes on National Carers Week:

This is the start of national carers week and never more than now has caring for others been so discussed and quite rightly recognised as being so incredibly important.

This year’s theme is ‘Making Caring Visible’, which is very appropriate as we need to also recognise the incredible contribution unpaid carers are making to our society in what are currently extremely challenging circumstances.

would like to give my heartful thanks to the estimated 65,084 unpaid carers living in Edinburgh – 13.7% of the city’s population. What’s really important is acknowledging the hard work and dedication of every person carrying out this role as well as identifying and making sure that everyone caring for a loved one is given the support they need for their own health and wellbeing.

Unpaid carers are people of all ages who look after family members, partners, friends or neighbours due to their physical and mental health needs. Often, the person could not live in their own home unsupported without this care. It’s not unusual for an unpaid carer to be looking after someone for some time and not realise that is what they are doing. 

This year, people across the country are continuing to face new challenges as a result of the coronavirus outbreak. Many people are taking on more caring responsibilities for their relatives and friends who are disabled, ill or older who need support. 

If this applies to you, I want you to know that you can receive help, support and advice from a range of different carer organisations and services in Edinburgh.

Usually, this support can be provided face to face with a carer support worker but at the moment we are living in unprecedented times and this has to be offered on the phone or by video conference following government guidance.

What’s important though is that help is still available and carer organisations would be delighted to speak to anyone who thinks they are caring for a loved one in this way. There is a lot of support available such as access to relevant information and learning and social opportunities. Alternatives to short breaks under the current circumstances can be discussed as well as counselling services and help with finances.

Unpaid carers are also entitled to request an Adult Carer Support Plan or a Young Carers Statement and again these can be completed over the phone or by video conference.

Each day this week well be highlighting different themes including carers, information and advice, carer health and wellbeing, short breaks, young carers and personalising support for carers.

Over the course of this week I would appeal to everyone to share this information as widely as you can through your own networks and social media if you have it. This will help us to make sure that our unpaid carers can access the help and support that they need, now and in the future. Together let’s ‘Make Caring Visible’ in 2020.

If you need support with your caring role or would like to talk to someone please contact the Edinburgh Carer Support team on 0131 536 3371. They will be able to support you directly or connect you to the relevant service.

You can also contact them online at https://www.edinburghhsc.scot/support-for-carers/further-support-for-carers/.

 Further information for unpaid carers during the current coronavirus pandemic can be found at https://www.edinburghhsc.scot/coronavirus-information/carers/.

This contribution first appeared in the Edinburgh Evening News

Newsletter deliveries resume this morning

Volunteers will be hitting local streets once again today to deliver the NEN Coronavirus special edition newsletter across North Edinburgh.

An enthusiastic team of volunteers delivered thousands of newsletters across Drylaw and Telford, Muirhouse, Salvesen, West Pilton, Granton and Royston Wardieburn last week, and a final push will see the last of the newsletters delivered this week.

If you would like to lend a hand – full guidance and protective equipment will be issued – teams will be leaving from the following locations from Tuesday – Thursday this week:

Drylaw Neighbourhood Centre, Groathill Road North at 11am

Fresh Start, Ferry Road Drive at 11am

Pilton Community Health Project, Boswall Parkway at 11am

Ainslie Park Leisure Centre car park, Pilton Drive North at 2pm

The newsletter contains helpful information and key telephone numbers to help local people get through the pandemic.

The North Edinburgh Covid-19 Foodshare coalition would like to thank our magnicent volunteers who have done so much to support the community dring these most difficult of times.

Thanks also to the following organisations for their terrfic support:

Funders:

Cash for Kids,

Inspiring Scotland,

North Edinburgh Community Councils,

Muirhouse Housing Association,

Pilton Central Association (PCA),

SCVO,

STV Appeal,

The National Lottery for Communities,

West Pilton Neighbourhood Centre

Cairn Energy

Cramond FC

Edinburgh City Council

Lindsay’s Charitable Trust

Martin Lewis Foundation

Murray Foundation

National Emergencies Trust

Neighbourly Community Fund

Places for People Foundation

Port of Leith Housing Association

Queensberry House Trust

Richardson and Starling

Scottish Government

Stewart Investors.

Food, supplies and support have kindly been donated by:

Baillie Gifford, Chand & Co Group,

Edinburgh Academy,

Fettes College,

Mathieson’s the butchers,

Morrisons,

PrepTable Scotland,

Porto & Fi cafe,

Scottish Gas,

Social Bite,

Tesco,

TB McKay Energy Supplies

Investec

Neighbourly Community Fund.

We couldn’t do it without you – THANK YOU ALL !

 

First Minister: ‘We will not forget you’

Statement given by the First Minister Nicola Sturgeon at a media briefing in St Andrew’s House, yesterday (Monday 8 June):

Good afternoon. My update today will be a bit longer than normal as I have important information to convey, including on shielding.

But first I’ll give an update on the key statistics in relation to Covid-19.

As at 9 o’clock this morning, there have been 15,639 positive cases confirmed – an increase of 18 from yesterday.

A total of 1,042 patients are in hospital with confirmed or suspected Covid-19. That represents a total increase of 40 from yesterday, including an increase of 9 in the number of confirmed cases in hospital.

A total of 24 people last night were in intensive care with confirmed or suspected cases of the virus. That is a decrease of 1 since yesterday.

I am also able to confirm today that since 5 March, a total of 3,799 patients who had tested positive and required hospital treatment for the virus have been able to leave hospital.

And in the last 24 hours, 0 deaths were registered of patients confirmed through a test as having Covid-19 –the total number of deaths in Scotland, under that measurement, therefore remains at 2,415.

This is the second day in a row that no deaths have been registered in the preceding 24 hours. This is obviously very encouraging. I can’t tell how much I have longed to report such a development – and I know you will have longed to hear that. 

But even so, we must still exercise caution. We know from previous weeks that fewer deaths tend to be registered at weekends – so it is still highly likely that more Covid deaths will be recorded in the days ahead. But I very much hope we continue to see a steady decline.

As always, I want to stress that the figures I have been reporting over the last few weeks are not simply statistics. They represent individuals whose loss is a source of sorrow to many. My deepest condolences are with everyone who has lost a loved one to this virus.

I also want to express my thanks to our health and care workers for the incredible work that you continue to do in very testing circumstances.

And today I want to convey a special message – from my heart – to everyone watching. I want to take a moment to thank you for the sacrifices you have made in recent weeks.

I know how painful many of these sacrifices have been – not being able to see family, especially grandchildren, or attend funerals of loved ones, or celebrate special occasions.

These are times in our lives that we don’t get back.

And the experience – the worry and the loneliness – of these weeks will live with all of us forever. That is true for everyone – but it is and will continue to be especially so for those in the shielded category who I will address directly in a moment.

I want all of you – shielded or not – to know that I am acutely aware of this in every single decision I take. And there are no words that will ever adequately express the sorrow I feel for all you have gone through – or indeed the gratitude for the way you have borne it.

I also know that as you listen to me report statistics that are now going in a positive direction, you will be asking if these sacrifices remain necessary.

And as you witness some people, even just a minority, not abiding by the rules, I suspect you may be also asking ‘why should I bother?’ I understand all of that. I really do. And I share the frustration at times.

But sticking with it for a bit longer really does matter. These painful but necessary sacrifices have brought us to where we are today – with this virus in retreat.

In retreat, but not gone. And still posing a real risk, especially to the most clinically vulnerable.

And that’s the key point I want to make to you today. This is such a crucial juncture in our battle against the virus. We will either keep going, keep beating it back – or we will give it the chance to roar back with a vengeance.

We must do the former. If we break the chains of transmission even more and drive down the number of new cases to a lower base, the safer it will be to more meaningfully ease the restrictions and speed up our journey back to some normality.

And if we do keep making the progress we have in the last few weeks, I am optimistic that 10 days from now at the next formal review, we will be able to move, at least in part, into the next phase of our routemap out of lockdown, with more individual freedoms restored and more businesses able to open up and operate again.

But that depends on all of us. So please stick with it. Every day we do, brings us closer to getting back to a form of normality. But today I want to thank each and every one of you for all of those sacrifices you have been making.

The main – and difficult – issue I want to talk about today is shielding. I want to give as much of an update as I can for the approximately 180,000 people across Scotland who have been shielding – because we know you are at greatest risk of becoming seriously ill or dying from this virus.

Our initial advice in March was for you to shield until the 18th of June and I know you are anxious about what happens next.

This is not an easy update to give – and I know it will not be an easy one for you to hear – but it is important that we set out for you our current expectations at this stage. You will receive a letter from the Chief Medical Officer shortly with the information I am about to give.

The advice for you to shield has been necessary to protect you from harm – and for now it remains so – but I am well aware that such a long period of isolation causes its own harms and distress.

For all of these reasons we want, as soon as we possibly can, to move to a better position where we can give you more tailored advice on the risks associated with your specific condition – and then set out what you can do to mitigate these risks and how we can support you to live more normally.

However to do that properly and safely, we need more clinical and scientific evidence than we have right now. I will say more about that in a few moments.

For the moment, despite the progress that has been made in reducing levels of Covid in the community, the virus still poses a very significant threat to you. I am afraid, therefore, that our recommendation at this stage is that you should continue to shield until 31 July.

We are however likely to amend our current guidance so that from next week you can go outside to exercise. I will say more about that shortly.

The support you currently receive will of course still be available. At present, more than 50,000 shielding people receive free weekly grocery boxes, and 46,000 have registered for priority online delivery with supermarkets. That is in addition to the services local pharmacists are providing, and the help given by local authorities and the third sector.  All of those services will continue – and even if you haven’t needed them up until now, you can still access them.

I promise you, and I want to say this very directly and very sincerely to you, I promise you we are not going to forget about you between now and the end of July.

During that period, we will consider on an ongoing basis whether further easing is possible. And if we can bring shielding in its current form to an end earlier than the end of July, we will do so. But we judge it is better to give you the clarity of a backstop date now.

And please be assured that we are working hard to provide a more tailored approach for you – so that from the end of July at the latest, you can enjoy more normality in your life.

We know that not every person who is shielding faces exactly the same risk.

So we are working to develop tools that allow you and your clinicians to take into account your specific condition –  and also other factors, like your age or ethnicity – in order to give you a better sense of the risks you face.

As part of that, we are also looking for ways to help you understand the changing risk of infection in your local area.

Once this evidence is available, we will start providing more specific advice for you, so that you can understand the safest ways to go back to a more normal life. We are working on this with clinicians and scientific advisers across the 4 nations of the UK.

It is worth stressing that some of the issues here are complex – and new clinical evidence is becoming available constantly – however we hope to make this more detailed advice available over the next few weeks.

Before then – for the period from 18 June onwards – we have been considering what steps we can safely take.

We now know that the risk of catching Covid outdoors, if you stay 2 metres apart from other people, is relatively low.

And so we currently expect that from Thursday 18 June, anybody who is shielding, unless they live in a nursing or residential care home, will be able to go outdoors for exercise. There will be no limit to how long or how often you can go out each day.

We hope that this will provide some boost for your quality of life – particularly if you live in a home which doesn’t have a garden, or which has limited space – without greatly increasing the risks you face.

Assuming that this change goes ahead – and I currently expect that to be the case – you’ll be able to go out for exercise; for example a walk, wheel, run or cycle.

However you should stay two metres away from others while you’re out.

We will not recommend yet that you take part in sports such as golf or tennis.

And you should still avoid meeting up with other households, even in a physically distanced setting. I know that that in particular is really  hard, but we want to avoid the possibility of creating additional risks.

For people who live in nursing or residential care homes – I am afraid that any change to the guidance on exercise from 18 June, will not yet apply to you.  We will change our advice for you as soon as we can confidently do so.

In relation to education, we have already published guidance to clarify that children who are shielding should not be expected to return until it is safe. Instead, they should be supported to receive education at home or in a way that best meets their needs

And in relation to work, the starting point for everyone – regardless of whether or not you are shielding – should be that you work from home where possible

But if you are shielding, you are not expected to return to a workplace until at least 31 July. And I want to be clear that employers should do everything they can to help you to work from home safely. Nobody should be penalised for following medical guidance.

Before I finish, I want to acknowledge that the support made available to people who are shielding is only possible because different organisations have worked together. That includes national and local government, the third sector, supermarkets and wholesalers, and the NHS.

And these services depend on a lot of hard work from a lot of people – for example the staff in local authority assistance centres, delivery drivers, volunteers and many others. I want to say thank you to all of them.

I also know that for anyone who lives with someone who is shielding, this has been a very stressful time. I want to particularly acknowledge the support that you will have been providing, in incredibly difficult circumstances.

And of course most of all, I want to say thank you to those of you who are shielding.

I don’t know, from my own personal experience, just how difficult this has been for you, so I’m not going to pretend to you that I do, but I can imagine how difficult this has been.

I know that many of you listening today will be very disappointed that shielding is to continue for some time yet. I want to assure you though that this is not a decision we take lightly – it weighs heavily on all of us, including on me.

But it is for your protection. And I hope that our advice on exercise, should it come into force next week as I expect, will make a difference for many of you.

I also promise that we will ease our guidance again before the end of July  – if we are confident we can do so safely. And I guarantee that in the weeks ahead, you will continue to be absolutely central to our thinking.

I want to conclude just by emphasizing again our key public health guidance for all people outside the shielding group.

You should still be staying home most of the time, and you should still be meeting fewer people than normal.

When you do meet people from another household, you must stay outdoors, and you must stay 2 metres apart from them.

Don’t meet with more than one other household at a time, don’t meet more than one a day – and keep to a maximum of 8 people in a group.

Wash your hands often. Take hand sanitiser if you are out and about.

Wear a face covering when you are in shops or on public transport.

Avoid touching hard surfaces – and clean any you do touch.

And if you have the symptoms of Covid-19 you must get tested, and follow the advice on self-isolation.

Above all else, please remember that the decisions you take as an individual, affect the health and wellbeing of us all.

If we all do the right thing, then we will continue to slow the spread of this virus and we will save lives. And we will bring forward much closer that day when all of us can continue to get back to some normality.

So my thanks again to all of you, my thanks in particular to those watching in the shielded category. I know how difficult what I have just reported to you will be, but let me repeat that promise – that we have not and will not forget you.

Lothian MSP praises carers during National Carers Week

Lothian MSP Miles Briggs has called on everyone to show their support for carers during National Carers Week (8-14 June).

Carers have an invaluable role in society looking after people who need their support, many of who are unpaid.

The Covid-19 outbreak this year has been very challenging for carers who have not been able to see loved ones in person, to protect the people they are caring for.

The Scottish Conservative Health Spokesperson has used the week to call on the SNP Government to recognise the role that many unpaid carers play on a daily basis and ensure that they have the resources to provide financial and wellbeing support to relatives and loved ones.

Carers work at this time should never be forgotten and MSP Miles Briggs says everyone owes them a huge debt of gratitude.

Lothian MSP Miles Briggs campaigned with Amanda Kopel to pass Frank’s Law in Scotland and ensure under 65s have access to free personal care.

Lothian MSP, Miles Briggs, said: “Carers are integral to our communities and look after those people who are most vulnerable in our society.

“The Covid-19 outbreak has been incredibly challenging for carers, with care homes being particularly affected by Covid-19.

“National Carers Week is an opportunity to highlight the hard work of carers across Edinburgh and the Lothians and the sacrifices they have made during this pandemic.

“SNP Ministers must ensure that resources are in place to support all carers who have taken on unpaid roles caring for relatives and friends during the Covid-19 pandemic.

“I will continue to push the SNP Government for greater support to be given to carers throughout Scotland.”

Clever tech roll out helps vulnerable people during pandemic

Vulnerable customers of an Edinburgh housing and care provider are being able to keep in constant contact with friends and family – and where necessary their carers – during the Coronavirus lockdown thanks to its pioneering technology.

Blackwood has provided its customers with tablets complete with accessible care technology and wifi access to help keep them more digitally connected at all times, despite most being currently ‘shielded’ in their homes.

It has already led to a remarkable 800% increase in the function that allows customers to contact friends and family.

And with visits from care staff being impacted because of social distancing and virus protection measures, the technology is ensuring customers do not feel isolated as they can also keep in touch with carers via video calls, even those who use Blackwood’s night-time support service.

Each tablet gives customers access to CleverCogs™, Blackwood’s own bespoke care system, which enables people to stay in touch with friends and family through video chat, while also allowing them to catch up on their favourite tv shows, access information and receive calendar reminders of care visits and medication.

The system allows customers to attend GP appointments through the NHS service, Near Me, which is linked with more than 30 GPs across Scotland.

CleverCogs™ is personalised to each customer meaning they will be able to easily access their interests, whether it’s music, sports or movies. The system is designed to only take users maximum three taps of the tablet to access any of its features.

Blackwood – which operates across Edinburgh as well as 28 other local authorities, providing housing and care support to people with a wide range of care needs – is also fronting a new campaign #ImInAwe to showcase the work of front-line social care workers during the pandemic crisis.

Anne Jenkins, Blackwood’s Innovation Delivery Manager, said: “As an organisation we understand and appreciate how uneasy and stressful the current lockdown situation is for many of our customers and their families.

“CleverCogs™ gives our customers and families some peace of mind in that they can stay fully connected throughout this, so reducing feelings of loneliness, anxiety or isolation.

“In fact where previous there was a reluctance to use CleverCogs™ as a communication tool, now customers are freely using it to keep in contact with friends and families.

“We personalise every CleverCogs™ device, which has had huge impacts on our customers’ lives. Being digitally connected really has the opportunity to change people’s lives – it opens their horizons to a whole new online world.

“In the current circumstances, it’s even more important that we facilitate every measure possible to ensure our customers have access to the required care and communication to allow them to continue living a fulfilled life as independently as possible.”

Currently the system features include information about Care, Safety, Housing, Home Automation, Information, Digital Inclusion as well as Health & Wellbeing.

CleverCogs™ has also been implemented across all of Blackwood’s care services, as well as being the ‘hub’ for each of its Blackwood Houses. Within the Blackwood Houses, CleverCogs™ enables customers to control lights, heating, doors and blinds.

Blackwood’s #ImInAwe campaign aims to shine a light on the important front-line role care employees are playing, to encourage businesses and individuals to look at ways they can show gratitude.

It’s estimated up to 150,000 staff work in the social care sector, providing care to people in care homes and retirement developments as well as care-at-home services. The social campaign is spreading online with the hashtag #ImInAwe to show collective support.

Blackwood customers are at the heart of shaping its future. With over 1500 properties across 29 local authorities, it is the largest provider in Scotland and helps the transform customers’ lives on a daily basis – at a time when funding is becoming increasingly tighter.

For more information, please visit: https://www.blackwoodgroup.org.uk  

£300,000 for Scotland’s young carers

Carers Week launched with additional support.

£300,000 from the £350 million communities funding to support people and communities affected by COVID-19 is being given to support young carers across Scotland.

Young Scot will receive £200,000 to provide online subscriptions and e-vouchers for young carers. Meanwhile £100,000 will go to expanding the Time To Live small grants scheme.

The additional funding comes as National Carers Week begins.

Minister for Public Health, Sport and Wellbeing Joe FitzPatrick said: “There are an estimated 29,000 young carers in Scotland making an invaluable contribution to society. However, many of them don’t get the same opportunities as their peers, due to having more responsibility and less free time.

“Many of those young people may be under even greater strain than usual, and not had a chance to take a break from caring due to the impact of coronavirus (COVID-19).

“That’s why we are providing this funding to support as many young carers as possible to access opportunities such as e-vouchers, subscription packages and short breaks that can help improve their quality of life during this time.

“This is in addition to our Young Carer Grant of £305 per year. Anyone aged between 16 and 18 years old who spends more than 16 hours per week caring for a person in receipt of certain disability benefits can apply – and I would encourage them to do so.

“And young carers can access these new opportunities via the Young Scot website and their local carers centre.”

A young carer is anyone under the age of 18 (or 18 and still at school) who provides or intends to provide care for someone else. 

The Young Scot package is available to all young carers aged 11-18 and can be applied for via the Young Scot website.

The Time to Live small grants are available to young carers of any age through their local delivery partner – usually a local carers centre. Carers can find out where their nearest delivery partner is via the Shared Care Scotland website.

Eligible young carers can apply for the Young Carer Grant via the Social Security Scotland website.

 

 

A fridge too far!

Despite costing hundreds of pounds more than their standard counterparts, smart appliances could be rendered obsolete after as little as two years as manufacturers stop providing vital software updates, according to a new Which? investigation.

The consumer champion calculated that, on average, customers pay £855 more for a smart fridge-freezer than a standard one, £259 more for a smart dishwasher and £190 more for a smart tumble dryer.

Which? research has found that dishwashers and washing machines typically last for 10 years before they’re replaced due to faults or poor performance. Fridge-freezers and tumble dryers typically last for 11 years.

When Which? asked its members how long they thought a smart appliance might last, 69% per cent said they would expect it to last the same length of time as a non-smart equivalent.

But many manufacturers are failing to give clarity about the length of time their products would be supported with important security updates – without which they would potentially be rendered a security risk.

Smart appliances come with a range of useful features that allow users to control them remotely using a phone, save money by improving efficiency, or send alerts to engineers when a fault is connected.

However, without regular security and software updates, they could lose smart functionality and leave all the data on the owner’s home network open to hackers – raising the environmentally disastrous prospect of expensive machines that still work being replaced before their time and even ending up in landfill because they are not supported or secure.

When Which? asked major manufacturers about how long their products would receive vital software updates, it found most were not being transparent, and one suggested that it could even stop providing security support after only a couple of years.

The majority of manufacturers claimed they would offer updates for what they termed ‘the life of  the product’ – but refused to say how long they would expect that to be.

Samsung said ‘a minimum of two years’. Hoover/Candy claimed an appliance’s lifetime depends on factors like regularity of use and whether the appliance is loaded or maintained correctly.

BSH (which makes Bosch, Neff and Siemens appliances) said that it is difficult to provide a specific length of time for updates across its smart products but reiterated that it would provide updates for the lifetime of the product. Whirlpool stated that it does not have a timeframe for updates.

LG said that if issues are detected, updates can be rolled out to consumers, but it did not confirm any timeframes for the duration of support. Beko said ‘a maximum of 10 years’.

Only Miele was definitive. It said from the outset that it would support its smart appliances with 10 years of security updates, matching Which?’s research that shows how long these products typically last.

It tends to reserve smart functionality for its higher-end products, often costing more than £1,000, and they sometimes have 10-year parts and labour guarantees too.

Which? wants manufacturers to be transparent about how long customers will receive the adequate updates and support needed to ensure the functionality of smart features when they buy an appliance.

Currently, none of the manufacturers Which? spoke to have published a length of update policy in their terms of use.

Most of these products should work without an internet connection but it might not always be the case. Losing the smart features could mean that customers have rights under the Consumer Rights Act 2015 which requires products to be “of satisfactory quality”, “fit for purpose” and “as described”.

Under these circumstances, it is not surprising that in Which?’s survey six in 10 people (61%) who do not already own a smart appliance said they would not consider buying one.

A new EU directive could make it clearer where owners of smart appliances stand. If adopted in the UK, the directive would mean consumers have more protections with digital elements of appliances, including an obligation to guarantee the smart functioning of a product (through updates, for example).

The UK government has also set out plans for legislation requiring smart appliances to meet certain security standards. These proposals would oblige manufacturers to state the minimum length of time the device will receive security updates.

Which? will closely scrutinise the development of legislation around security standards to ensure it  works to prevent security-risk products ending up in people’s homes and will continue to put pressure on manufacturers to give their customers the transparency they need to make informed decisions about buying smart products.

Natalie Hitchins, Which? Head of Home Products and Services, said: “’Being able to check the contents of your fridge from your smartphone or having your dishwasher order itself more salt when it starts running low may seem appealing, but with some appliances costing up to an extra £900, these smart features don’t come cheap.

“Until manufacturers are clear and upfront about how long they will support these products for, consumers could be better off avoiding smart appliances that might turn ‘dumb’ after only a few years and stick to more reliable and significantly cheaper non-smart alternatives.”

BPS advice on supporting each other at work following the death of a colleague

Grief at any time is difficult and painful and even under normal circumstances the death of a colleague can be challenging and represent a significant loss.

The realities of Covid-19 means that there are additional challenges for people mourning the death of a colleague due to the lack of access to support from friends, family and colleagues.

The British Psychological Society’s Covid-19 bereavement task force has launched a new document, ‘Supporting each other following the death of a colleague’, to help people understand their feelings and reaction if they do lose a colleague during this time.

Professor Nichola Rooney, chair of the task force, said: “Sadly, many people have been bereaved during the Covid-19 pandemic, with some grieving the death of a colleague.

“We spend a lot of time at work and often form close bonds with people we work with, so losing a colleague at a time when we may not have our usual support networks can be particularly difficult.”

The booklet gives advice on how to cope with returning to work following the death of a colleague and encourages employees to take advantage of the support that is available to them and allowing for the fact that work may be affected by the grieving process.

It encourages people to take the opportunity to consider marking the death through a memorial at either at work or at home, if that is someone’s current workplace, but also to plan for other remembrance activities in the future once the current crisis abates.

The guidance is part of a suite of resources produced by the BPS’s Covid-19 bereavement task force, aimed at helping people manage their grief during the Coronavirus pandemic.

Supporting each other following the death of a colleague