Tag: holidays

Foreign travel: Portugal moved to Amber list

The first update to the UK government’s traffic light list for international travel took place yesterday, with Portugal moved to the amber list to safeguard public health against variants of concern and protect our vaccine rollout.

Seven countries – including Sri Lanka and Egypt – have also been added to the red list. All changes to the lists will come into effect at 4am on Tuesday 8 June.

The decision to move Portugal (including Madeira and the Azores) to the amber list follows increased concern in the spread of variants of coronavirus, including a mutation of the Delta variant, and the risk that is posed of bringing these back to the UK if people are not required to quarantine.

The situation in Portugal has required swift action to protect the gains made with the vaccine rollout – there has been an almost doubling in the COVID-19 test positivity rate in Portugal since the first review for traffic light allocations, far exceeding the ONS estimated national positivity rate in the UK. More significantly, according to data published on GISAID, 68 cases of the Delta variant of concern have been identified in Portugal, including cases of the Delta variant with an additional, potentially detrimental, mutation.

Public Health England is investigating this variant and mutation, to better understand whether it could be more transmissible and less effectively tackled by vaccines, potentially putting our progress with the roadmap at risk.

The government’s priority is to protect public health, and it has therefore decided to act quickly to make this change. All classification changes have been decided by ministers, informed by the latest data and analysis by the Joint Biosecurity Centre (JBC) and wider public health factors, to help people understand the risks to public health here from travellers returning from different destinations.

Transport Secretary Grant Shapps said: The public has always known travel will be different this year and we must continue to take a cautious approach to reopening international travel in a way that protects public health and the vaccine rollout.

“While we are making great progress in the UK with the vaccine rollout, we continue to say that the public should not travel to destinations outside the green list.”

The full list of additional countries added to the ‘red list’ includes Afghanistan, Bahrain, Costa Rica, Egypt, Sri Lanka, Sudan, and Trinidad and Tobago. For countries going on the red list today, COVID-19 prevalence is assessed to be high and there is evidence to suggest community transmission of variants of concern.

While the number of ‘green list’ destinations remains low, the government is urging the public not to travel to amber classified destinations to play their role in protecting public health. This is due to the prevalence of variants of concern and general rates of coronavirus being greater in amber destinations, meaning the risk to public health is also greater.

UK Health Security Agency chief executive Dr Jenny Harries said: “Increases in case rates in the UK serve as a reminder that this pandemic is not over yet and we need to take a cautious approach.

“Everyone should observe the travel guidance, continue to follow hands, face, space and fresh air, and have both doses of the COVID-19 vaccine when offered.

“Testing will help to break chains of transmission and allow us to see which variants are circulating so make sure you get tested when you return to the UK in line with the guidance.”

There are no additions to the green list at this time. People should not travel to amber or red countries other than for essential reasons.

Scotland’s Transport Secretary Michael Matheson said: “Portugal is a popular destination for Scottish holiday makers and this change will clearly cause disruption to people’s travel plans.

“However we have been forthright from the outset that the traffic light system is designed to protect the safety of the people of Scotland and the continued progress we are making as we come out of lockdown.

“Using the stringent methodology of the Joint Biosecurity Centre it is clear the risk this new variant poses is now too great to allow unrestricted travel to Portugal, an approach that has been agreed by all four nations.

“International travel for holidaying purposes remains risky and subject to sudden change. We have said before people should think very carefully about travelling – and this latest development serves to underpin that advice – especially so given the prevalence and unpredictable nature of variants of concern.”

People returning to the UK require proof of a negative test, taken within 3 days before the service on which they will arrive in England departs. Those returning from amber countries must also book and pay for day 2 and day 8 COVID-19 travel tests for when they return to the UK; only the day 2 test is required for those returning from green countries.

The UK government has always stated that international travel will be different this year, both in terms of passenger experience and with regards to what countries the public could visit to protect the hard-fought gains of the vaccine programme rollout. However, passengers should be aware that while COVID-19 travel restrictions are in place, queue waiting times may be longer than usual.

The UK government is also announcing that as part of a limited trial, from 8 June, direct flights will be permitted to England from countries on the ‘red list’ that were previously subject to flight bans, so long as they arrive at dedicated terminals at Heathrow and Birmingham airports.

The requirement for these direct flights to arrive at dedicated facilities will help keep more red list passengers separate from others, helping to ensure they are processed as safely and efficiently as possible and then travel straight to their managed quarantine hotel and reduce queues at the border.

As international travel reopens safely, the government will maintain 100% health checks at the border. Our top priority is protecting the health of the public and our enhanced borders regime, including mandatory hotel quarantine for arrivals from red list countries, is helping minimise the risk of new variants being imported into the UK.

However, many ‘green list’ countries will continue to place restrictions on travellers from the UK, including quarantine measures, so passengers are strongly encouraged to check all entry requirements and FCDO travel advice before they book any foreign travel.

If travelling abroad, you need to take steps to keep safe and prepare in case things change while you are there. Check and subscribe to FCDO travel advice updates to understand the latest entry requirements and COVID-19 rules.

Treasured Islands: Orkney is voted Scotland’s best island

Orkney, with its neolithic sites and panoramic views, has been named the best Scottish island, according to a survey from Which?.

While Scotland’s waters are home to approximately 800 islands, Which? Travel readers rated only 14, highlighting how undiscovered and uninhabited many of them still are. And of the 14 that received enough visitors to be ranked in the survey, 10 received an impressive visitor score of 80 per cent or more.

Orkney – with its 70 or so islands off the northeastern coast of the country – took the top spot in the table with visitors awarding it a score of 88 per cent.

The island was the only one in the survey to receive five stars for its tourist attractions, with visitors speaking highly of its many prehistoric sites and archaeology – some of the most frequently cited highlights included the Italian Church, Skara Brae, and the “spectacular” Ring of Brodgar.

Orkney was also praised for its “beautiful” scenery and friendly locals, while others cited its remoteness as its main attraction – one reader was particularly impressed by the “miles and miles of secluded sandy beaches with no-one in sight”.

In second place was Shetland, with a score of 86 per cent. Of its 100 or so islands, only 16 are inhabited, which could go some way to explaining its five-star rating for peace and quiet.

This, combined with the fact it is closer to the Arctic Circle than it is to London, might lead some to think it could be difficult to reach – but the island was given four stars for ease of travel. It also received four stars for scenery, tourist attractions and shopping, meaning most travellers will be well catered to.

Harris, Islay and Mull each received a visitor score of 85 per cent, putting them in joint third place. 

Harris received five stars for both its beaches and its scenery, as well as for peace and quiet, making it the perfect destination for anyone looking to escape to the great outdoors. Visitors can also head to Tarbert where they can buy their own Harris tweed, handwoven from local wool and reflecting the colours of the landscape, for a memento to remember the stunning views by.

Islay, known for its distillery tours and whisky tasting, also received five stars for peace and quiet, as well as four stars for its food and drink – not just for its whisky though, with fishing another mainstay of the island, meaning visitors can enjoy fresh seafood or fish and chips from many of the island’s restaurants.

While Mull only scored three stars for tourist attractions, food and drink, and shopping, its main attraction is its five-star scenery, made up of white-sand bays fringed with wildflower-rich grassland, and pink granite skerries scattered across the sea.

Visitors can soak up the view from the top of Ben More, Mull’s only Munro, head to Tobermory with its picturesque painted houses, or visit one of the island’s imposing castles.

Only one island in the survey received a score that dipped below 70 per cent, largely down to it being seen as a stepping stone between North and South Uist. Benbecula received a visitor score of 67 per cent, but still received four stars for its beaches and its peace and quiet. 

While it only received three stars for scenery, visitors still spoke warmly of its beaches and landscape, with its wildlife and birdwatching being praised by a number of those in the survey.

Many of Scotland’s islands, including Orkney, are currently under Level 1 coronavirus restrictions. This means visitors can freely travel to the islands (unless they are in a Level 3 area in Scotland, or under other tiered restrictions across the rest of the UK). 

Almost all hospitality, shopping, visitor attractions and holiday accommodation are allowed to open and operate under Level 1 restrictions. However, anyone planning to visit one of the islands should check the restrictions in place at the time they are due to travel, and only book with a provider that will allow them to rebook or cancel for a refund if they cannot travel as a result of government restrictions.

The Scottish government is also encouraging anyone planning on travelling to one of Scotland’s islands to take a coronavirus test before they do to reduce the risk of the virus being brought into island communities.

Visitors are recommended to get tested three days before travelling and then again on the day of departure.

Rory Boland, Which? Travel Editor, said: “After more than a year of restrictions that have seen most of us confined to our homes, many of us will be craving a holiday featuring beautiful scenery, grand landscapes, and the peace and quiet to soak it all in. The Scottish islands have all of this in abundance, making many of them a brilliant choice for a UK holiday this summer.

“You’ll need to pack for all seasons, and be prepared for a bit of travelling to get there – but when you do, you’ll be glad you made the effort. Just be sure to book with an accommodation provider that will allow you to freely change or cancel your booking at short notice, should coronavirus restrictions change and prevent you from travelling as planned.”

Teletext faces court action unless it pays over £7m in refunds

Teletext Holidays will face legal action unless it repays over £7 million to customers whose package holidays were cancelled due to the coronavirus (COVID-19) pandemic.

On 4 February, the Competition and Markets Authority (CMA) announced that it was opening an investigation into Teletext Holidays after receiving hundreds of complaints.

These showed that people were not receiving refunds they were owed within 14 days, as required by law, for package holidays cancelled by the company due to pandemic restrictions.

The CMA wrote to Truly Holdings Ltd., the company that operates Teletext Holidays and also AlphaRooms.com, in March, setting out in detail its concerns and giving the company an opportunity to address them.

The CMA told the firm it could avoid any potential court action by signing formal commitments – known as ‘undertakings’ – to refund affected consumers and ensure compliance with the Package Travel Regulations going forward.

However, Teletext has not agreed to provide undertakings that are sufficient to address the CMA’s concerns.

The CMA has now informed Teletext Holidays that it is preparing to take court action and will launch proceedings if it does not repay the outstanding refunds, or commit to do so, without unnecessary delay.

Andrea Coscelli, Chief Executive of the CMA, said: There must be no more delays to Teletext refunding customers for holidays they could not take because of the pandemic. It is unacceptable that many have already waited months for the refunds they are legally entitled to.

“We take very seriously the ongoing failure of Teletext Holidays to meet its obligations. The firm must now comply with the law and commit to refunding its customers. If it does not do so, we will not hesitate to pursue this case in court.”

Rory Boland, Which? Travel Editor, said: “We have received countless complaints from Teletext Holidays customers who have been battling for refunds for cancelled holidays for more than a year, so while the regulator’s action is welcome customers will be angry that they still don’t have money they are legally due.

“Teletext is one of many holiday providers that have attempted to shirk their legal responsibilities to refund customers for cancelled trips, highlighting the need for industry-wide reform.

“The government must ensure there are better protections for holidaymakers’ money, while the Civil Aviation Authority – which has been unable to take much meaningful action against airlines holding up the refund process by withholding money from holiday companies – must be given stronger powers.”

The announcement follows ‘significant action’ by the CMA in relation to holiday cancellations during the coronavirus pandemic.

The CMA has written to over 100 package holiday firms to remind them of their obligations to comply with consumer protection law, and has already secured refund commitments from LoveHolidays, Lastminute.com, Virgin Holidays, and TUI UK.

Further information on this case can be found on the COVID-19 cancellations: package holidays web page.

Once more onto the beach!

Which? reveals Britain’s favourite seaside destinations

Bamburgh in Northumberland has been named as Britain’s best seaside destination, as Which? reveals the nation’s favourite resorts and the top towns and villages for avoiding the crowds on holiday. 

With more people expected to book a holiday in Britain this summer than ever before as a result of the pandemic, the consumer champion sought out views on Britain’s coastal towns and villages to find the nation’s favourite seaside destinations.

The survey of more than 4,000 people ranked nearly 100 towns and villages, with Bamburgh rated the best seaside town.

It slipped from its first place ranking last year, but reclaimed the top spot after receiving a customer score of 85 per cent, and five stars for its beaches, tourist attractions and scenery. It received an additional five stars for value for money, with prices for accommodation being half those of some popular spots in Cornwall.

Visitors were particularly fond of the castle, and despite the small size of Bamburgh village, the vastness of its beach meant it received four stars for peace and quiet, allowing visitors to easily distance themselves and avoid busy crowds.

Other responses suggest word has spread about Bamburgh’s appeal, with some encouraging visitors to reserve tables in the restaurants in advance as places are often booked up, and arrive at the castle early to secure a parking space.

The good news is that this year’s reader survey of the best seaside towns and villages shows there is room on our coast for us all to find a quiet corner. Visitors rated nearly 60 British seaside destinations at 70 per cent or above, while 30 were awarded four or five stars for peace and quiet.

Tynemouth, in Tyne & Wear, took joint second place alongside Dartmouth in Devon. Both received a visitor score of 84 per cent, and five stars for their seafronts, while Tynemouth was given five stars for its beach and seafront, and four stars for scenery.

Visitors to Tynemouth praised the selection and quality of restaurants and food options on offer, as well as the market at the Metro station at weekends, while those who had been to Dartmouth recommended taking a boat trip along the River Dart or the steam train from Paignton to get there.

In third place – and taking the title of Scotland’s best beach town – was St Andrews. Busier than some of the other destinations at the top of the table, the “home of golf” earned its high ranking perhaps thanks to its five-star rated tourist attractions as well as its shopping options, which received four stars. It also received four stars for beaches and value for money. Those looking to beat the crowds were advised by respondents to visit outside of term time, when fewer students of its famous university are around.

Aberaeron was ranked fourth and named the best seaside town in Wales, with a customer score of 82 per cent. The quiet harbour town was given five stars for its scenery, with visitors commenting fondly on the painted houses in pastel colours. It also received four stars for peace and quiet – likely due to it being a little harder to reach than more popular tourist locations further down the coast in Pembrokeshire.

At the other end of the table, with a customer score of 48 per cent, was Skegness. The seaside town was also rated bottom by visitors last year, but its score has improved slightly as a result of investment and refurbishment in the town centre and higher footfall, with more people holidaying in Great Britain than abroad last summer. And while it only received one star for its tourist attractions and scenery, its beach was still given three stars.

Respondents recognised the family-friendly appeal of Skegness and its amusements, while one commenter described it as “unpretentious and a very pleasant place to visit”, and encouraged visitors to “enjoy the old fashioned 1950s atmosphere of a traditional English seaside town”.

Other destinations at the bottom end of the table included Weston-Super-Mare (55%) and Ilfracombe (56%).

Rory Boland, Editor of Which? Travel, said: “Many of us discovered the joy of a British summer holiday last year and the trend looks set to continue well into this summer. The results of our survey show that bigger is rarely better, with smaller and less crowded resorts taking the top spots over better-known destinations.

“Given the crowds and prices at some of Britain’s most popular seaside destinations, the best news from the survey is just how many highly-rated destinations we have to choose from. Whether you want a village with a beach or a big town with all the fish and chips you can eat, there is a fantastic spot by the sea for you.

“Do your research and look beyond the big name destinations – and most importantly, book with a reputable provider with a generous flexible booking policy.”

Global Travel Taskforce: Travel has its wings clipped by cautious UK Government report

Vague and costly recommendations are not enough to reboot aviation and tourism sectors facing another summer without international travel, says Westminster’s Transport Committee.

Lack of clarity

In an analysis of the Government’s Global Travel Taskforce Report, the  Committee concludes that the Report sets out a framework without the detail required to restart international travel. Where detail is provided, the costs may be disproportionate to the risk and add £500 on to the cost of a family of four travelling to the safest parts of the globe where the vaccine roll-out is comparable to the UK.

This distinct lack of clarity does not offer confidence to industry or consumers to plan, invest or recover from the coronavirus pandemic. It leaves the planned safe restart of international travel on May 17 in jeopardy.

The UK’s aviation and tourism sectors were poised to accommodate the public’s desire to travel for business, study, holidays and to visit loved-ones. The UK [aviation industry] has been one of the hardest hit by the pandemic, according to the European Organisation for the Safety of Air Navigation. Another summer without international travel heralds significant economic adversity.

Recommendations

In its Report, the Committee sets out four clear recommended actions for Government:

  • Populate the traffic-light framework with destination countries by May 1 and announce the details in a statement to Parliament.
  • Explain the criteria and mechanism by which countries will move between risk categories by May 1.
  • Offer an affordable testing regime that supports public health and safe travel for everyone by maximising the role of lateral flow tests and ensuring the provision of affordable polymerase chain reaction (PCR) tests, where required.
  • Act immediately to reduce waiting times and queues at the UK border, including working bilaterally with partner countries to agree mutual recognition of travel health certification, deploying more staff at the border, processing passenger locator forms before passengers arrive in the UK and establishing an efficient system based on a single digital app to process health certification submitted in a range of languages.

Transport Committee Chair, Huw Merriman MP, said: “The aviation and travel sectors were crying out for a functional report, setting out clear rules and offering certainty. This is not it.

“Where the industry craved certainty, the Government has failed to provide it. For UK citizens seeking to travel to the parts of the globe where the vaccine has been delivered as rapidly as the UK, the cost to families from testing could be greater than the cost of the flights. 

“This is a missed opportunity for the Government to capitalise on the UK’s world-leading ‘vaccine dividend’. How can it be right that hauliers, arriving from parts of the globe where the vaccine roll-out is slow, are able to use cheaper lateral flow testing whilst a trip back from Israel requires a PCR test which is four times as expensive?

“This was an opportunity to provide a global lead with standardised rules on international health certification and promoting app-based technology, making the processes at borders more secure and less time consuming. The urgent situation facing the aviation and travel sectors warrants a clear action plan to green light our travel – and the Government must urgently set it out.”

Rory Boland, Editor of Which? Travel, said: “The government is reliant on factors outside its control in restarting international travel, including high and changing infection rates in many countries, so it’s understandable that it cannot provide clarity on where people can go yet. However, it needs to do a better job of fixing the issues it does control.

“Given the government has now dropped its advice not to book holidays, consumers need clarity on how the traffic light system will work and reassurance that last-minute changes won’t leave them facing thousand pound bills – as they did last summer.

“Test costs remain too high and risk pricing millions out of travel, while the problem of passengers queuing for several hours at border control at some UK airports has been going on for months.

“If people are to travel this summer, whether to see loved ones or on holiday, they need the government to make sure it is affordable and safe.”

Tips for booking a sustainable holiday

The last year has led consumers to be much more sustainably focused, the public are becoming consistently more engaged and putting their money where their mouth is.

With travel on hold for the best part of the last year, sustainable options are becoming more favourable. Whether that be supporting independent businesses or choosing an environmental option.

Small group tour specialist, Rabbie’s (www.rabbies.com), specialises in sustainable travel and has shared its top tips to consider when booking an eco-friendly holiday.

Consider your mode of transport

While it’s hard to resist the temptation of a self-drive holiday post-pandemic, this convenient way of getting around is not the most eco-friendly. Travelling using communal transport modes, such as by small mini-bus, is a much more fuel-efficient option to reduce your carbon emissions while travelling. Domestic coach tours are a great way to explore the country and visit destinations off-the-beaten track in a sustainable way by lowering the number of independent vehicles on the road.

Visit smaller communities

Steer clear of tourist hot-spots and opt to visit destinations that are typically out of reach. Areas outside of the standard sightseeing trail have been hit especially hard by the pandemic. Tourism spend is worth so much more to these smaller communities and sustainable travellers have an opportunity to really make a difference to the lives of locals. Consider taking a trip to areas such as the Isle of Wight, North Wales and the lesser-known lakes of the Lake District.

Leave no trace

Particularly important when choosing to visit natural beauty locations, travellers should aim to leave places as they found them (or in some circumstances, in a better shape than when they arrived). Travelling on a small group tour allows for groups to avoid making loud noise and let nature’s sound prevail.

A local, knowledgeable guide will help to ensure that travellers respect the communities being visited to ensure an enjoyable journey for those on the tour, as well as those who will visit next. With so many amazing natural beauty locations to visit across the UK such as the woodlands of the Peak District National Park and the beaches of Lewis and Harris, it’s vital to preserve these destinations for years to come.

Choose a responsible operator

Selecting to holiday with a sustainable and morally-sound operator will ensure you’re making the world a better place through travel. Tour companies with substantial green credentials and responsible travel initiatives are a great way to reduce the impact your travels have on the environment in which you are visiting.

Small-group touring company, Rabbie’s, have environmental protection as a core focus of the business. The company even taxes itself £10 for every tonne of CO2 they use, with staff then voting on which community or environmental project this money should go towards each year.

With social distancing measures in place, reduced group sizes and increased cleaning measures, Rabbie’s offers worry-free journeys so you can enjoy a sustainable staycation without concerns.

To arrange a private tour call Rabbie’s on +44(0) 131 226 3133 or email explore@rabbies.com, or for scheduled group tours see www.rabbies.com.

Which? warns people to hold off on booking summer holidays

Consumer champion Which? is warning holidaymakers to hold off booking trips abroad until more details become clear.

Rory Boland, Editor of Which? Travel, said: “Millions of people will be excited to know their next holiday abroad might not be too far off, but the current guidance leaves too many questions unanswered about important aspects of foreign travel – so we would advise consumers to hold off on booking a holiday until the details become clearer.

“Apart from not knowing where we can go and when, the government has also warned that countries will be moved between green, amber and red. Until it details how these changes will take place, consumers face the risk of 10 days quarantine and paying for additional tests, or worse, having to pay £1,750 for hotel quarantine.

“There also remain questions over what the total cost of testing will be for trips, which currently runs into the hundreds of pounds, and what steps will be taken to ensure testing is affordable and accessible. It is vital that the government provides clarity on these issues before people think about parting with their money.”

Post-roadmap travel options from Rabbie’s

The eco-friendly way to see the best that the UK and Ireland has to offer

We are set for another summer of staycations, calling for experiences even more off the beaten track to discover the UK and Ireland’s natural beauty and spread the tourism wealth.

With an increased demand for sustainability-focused, eco-travel, Rabbie’s continues to expand its domestic travel options without sacrificing its excellent green credentials.

Rabbie’s ensures that the places we love are there for future generations to enjoy and advocates ‘taking only photos and leaving only footprints’. Explore the best of what the UK and Ireland has to offer – its wildlife, vistas, delicacies and rich history – all while actively preserving its future …

Visit the sandy beaches and crystal-clear waters of your dreams, but in Scotland:

After so long spent at home, the far-flung islands and dolphin-spotting on the three-day tour of Lewis, Harris and the Outer Hebrides are a welcome escape. Visit the incredible Luskentyre beach known for its tranquil waves, white sands and Loch Braun, home to native whales and dolphins.

This area of outstanding natural beauty comes with a rich history, with Viking relics left behind from over 800 years ago, including the Callanish standing stones to visit as well as the opportunity to experience life as a highlander at the centre of traditional crofting, Arnol Blackhouse. The tour departs from Inverness, and costs from £209 per person.

Hiking through the delightful depths of Derbyshire and rewarding yourself with a delicious Bakewell tart:

Derbyshire is England at its most quintessential, full of quaint cottages and luscious rolling hills. On the Derbyshire, Peak District & Poole’s Cavern tour, visit Castleton, nestled in the hills and the Celtic settlement with former ruins located nearby on the hill of Mamtor.

After a hike to one of the most photographed spots of the county at Monsal Head, tuck into lunch in Bakewell, home of the iconic almond puddings. ‘The cherry on top’ of the afternoon consists of a visit to Poole’s Cavern, a limestone cave system previously marvelled at by Mary Queen of Scots, full of stalagmites and stalactites.

Take a bite out of English history and embrace the natural awe of the UK whilst staying carbon-neutral. The one-day tour, departing from Manchester, costs from £39 per person.

Take in the soaring mountains, spectacular wildlife, and mystical history of Ireland’s West Coast, with nothing in between you and the Atlantic:

A jam-packed three days full of the Emerald Isle’s less visited, awe-inspiring wonders such as the Cliffs of Moher and Connemara National Park. On the West Coast Explorer Tour, Rabbie’s transports guests to a world of dungeons and dragons at Dunguaire Castle, and natural beauty spots such as the Cliffs of Moher and Lough Corrib’s scenic shores which were captured in “The Quiet Man”.

Of course, no trip to Ireland would be without a tipple, enjoy a drink at Locke’s Distillery, the oldest in the world as well as a bite to eat in the foodie hub of Galway. Departing from Dublin, the three-day tour costs from €309.00 per person.

With social distancing measures in place, reduced group sizes and increased cleaning measures, Rabbie’s offers worry-free journeys so you can enjoy a sustainable staycation without concerns. 

To arrange a private tour call Rabbie’s on +44(0) 131 226 3133 or email explore@rabbies.com.

The coast is dear

Some UK seaside accommodation prices up by a third

Holidaymakers face paying more for a UK seaside break this summer as a snapshot investigation suggests some accommodation prices have risen by an average of 35 per cent compared with last summer, according to new research from Which?.

With demand for UK holidays expected to soar this summer, Which? tracked the prices of 15 holiday lets in the top 10 most visited UK seaside destinations, and found that in every case, prices have increased from last summer.

The consumer champion’s snapshot investigation looked at prices for 15 properties listed between Airbnb and Vrbo in the past year, in destinations such as St Ives, Whitby, Llandudno and Brighton.

Which? first looked at the prices of these listings in May and June 2020, for various dates in July and August 2020. The research then looked at the prices of the same properties in February 2021 for similar dates in July and August 2021, and found all had increased in price, with an average increase of 35 per cent.

The largest markup of the properties Which? looked at was for a one-bedroom maisonette in Brighton on Airbnb. When the consumer champion checked the price of the listing in May 2020 for the first week of August 2020, the cost was £53 per night. But when it checked again in February 2021 for the same period the property was £127 per night – an increase of 140 per cent.

It also found a 70 per cent increase in price for a one-bedroom property in the centre of Eastbourne on Airbnb. Last year, for a one-week holiday in the first week of August, it would have cost £409. This year, the same week costs £696.

On Vrbo, a one-bedroom property in Bournemouth rose from £722 for the first week of August last year to £958 this year – an increase of 33 per cent.

Vrbo told Which?: “We are operating as a two-sided marketplace, connecting holidaymakers and holiday-home hosts, without being part of any contractual agreements between those parties at any time. That means that all rental contracts are closed between the holidaymaker and the holiday-home host, or the property manager directly.

“The hosts are also in control and individually set the rental price for their properties, the payment terms and all cancellation policies. Those policies are stated on the booking page for each property and must be acknowledged, and agreed to, by all holidaymakers before a booking on Vrbo is possible.

“Vrbo’s service fee is a percentage of the total amount of the reservation, excluding taxes and refundable fees paid by the guest. The service fee amount varies. Generally, the higher the reservation amount, the lower the percentage of the service fee. A value-added tax is charged on the service fee where required by local regulations.

“Vrbo does not set, change or influence the property prices a host chooses. However, Vrbo provides useful tips and information for hosts on how to be successful with their listing on Vrbo. For instance, Vrbo’s MarketMaker™ gives hosts access to real-time data about competitors, holidaymakers, local events and holidays. This allows them to adjust their prices, if needed, to remain competitive and attractive for holidaymakers.”

Other price rises were more modest. A one-bedroom cottage on Airbnb in Scarborough increased by seven per cent for similar August dates this year, while a one-bedroom property on Vrbo in Swanage with views over the Purbeck Hills had gone up by just two per cent.

Hosts on Airbnb set the prices and cleaning fees for properties listed on the platform. Airbnb said the price increases highlighted by Which? were “isolated examples”, while Vrbo also said hosts are in control and individually set the rental price for their properties.

According to the government’s current plans for releasing England from lockdown, self-contained holiday accommodation breaks are set to return from 12 April.

Demand for UK holidays is likely to be even higher this summer than last year, as there is currently less risk involved in taking a UK holiday than a holiday abroad while coronavirus restrictions, such as testing and hotel quarantine for UK arrivals, remain in place.

There is still some risk involved in booking holidays in the UK for this summer, such as being told to self-isolate by NHS Test and Trace or local restrictions preventing you from travelling. However most of these risks can be overcome by booking with a reputable company that has a generous flexible booking policy.

Which? is encouraging anyone booking a UK holiday to ensure they choose a flexible accommodation provider that has committed to offering full cash refunds or fee-free rebooking if your holiday is unable to go ahead as planned due to coronavirus.

Rory Boland, Editor of Which? Travel, said: “Many holidaymakers are looking forward to finally going to the seaside this summer, so it’s perhaps not a surprise that high demand has seen prices for some destinations shoot up too.

“If people are prepared to pay more for their summer holidays this year, it’s essential that they know their money will be protected or returned to them without hassle in the event they cannot travel as planned. Make sure you choose a provider that offers fair and flexible booking terms, so you won’t be left chasing a refund if something goes wrong.”

Full table of price increases:

Airbnb told Which?: “This misleading research features isolated examples that are not representative of prices on Airbnb. A survey shows that more than half of UK guests choose Airbnb because it is more affordable than a hotel or other options.

“With the Great British staycation back on the horizon, hosts are ready to provide clean and private accommodation to help families and loved ones safely reconnect, and around half say they rely on the additional income from hosting.” 

Very lastminute?

Some Lastminute.com customers still haven’t received all their money back for cancelled holidays, despite the online travel agent committing to the regulator that all refunds would be paid by the end of January, Which? has revealed.

After months of breaking the law on holiday refunds, Lastminute.com was investigated by the Competition and Markets Authority (CMA) in December and it agreed to pay all outstanding package holiday refunds that were cancelled on or before 2 December by the end of January 2021. 

Despite this, Which? has seen reports from several customers through social media who still hadn’t received a full refund after the deadline had passed. 

At the time of the CMA’s intervention, the UK’s seventh largest travel agent owed more than £7 million in refunds for holidays cancelled on or before 2 December. Although it seems to be paying back customers for the hotel portion of their trips, Which? found evidence that it had not returned the cost of cancelled flights to some of its customers by the deadline.

Some online travel agents have reported difficulties in securing refunds from airlines to pass on to their customers, meaning many people have reported only receiving partial refunds for their cancelled package holidays. 

However, under the Package Travel and Linked Travel Regulations 2018, if a package holiday is cancelled by the provider, the customer is legally entitled to a full refund within 14 days. A package holiday is a combination of at least two types of travel or travel-related services made through the same source in a single booking, most commonly flights and accommodation. 

The commitment made by Lastminute.com to the CMA was to refund all money to customers for both accommodation and flights. 

Sheryl McLeod, one of the customers Which? heard from, told the consumer champion she booked a holiday for two adults and two children to Barcelona for July 2020 through Lastminute.com.

She told Which? that in June an agent from Lastminute.com advised her the flights and hotel were cancelled and there were no alternatives, so the trip would be cancelled and refunded.

Sheryl then heard nothing for months and struggled to speak to someone at Lastminute.com. In September she was told by email that her refund was ready and she accepted the option of a cash refund. For months afterwards Lastminute.com claimed it was finalising her refund. Then, on 27th January, she was sent £932.49 – more than £300 short of the £1274.68 she was owed in total. 

Sheryl tried to chase up this discrepancy over the phone, but she was met with an automated message to log into Lastminute.com to access her booking. When she accessed her account online, the trip was listed under ‘past bookings’, with no mention of the missing money, or anything to help her apply for it.

Claire Barder is another Lastminute.com customer who told Which? she hadn’t received a full refund for her cancelled holiday before the CMA’s deadline.

Despite receiving confirmation of a refund for her cancelled package holiday to Barcelona, which was meant to take place in July 2020, Claire was only given a refund of £431.75 – nearly £600 short as it did not include the flight portion of the trip.

Claire was told in an email that her total refund was worth £1,010.23. However Lastminute.com told her that because of Ryanair’s policy, she would need to fill out a form on the airline’s website to apply for this refund, despite Lastminute.com committing to the CMA that it would be responsible for refunding the total cost of the cancelled holiday.

Only after Which? approached Lastminute.com were both customers told they would receive their money back for the outstanding portions of their refunds.

Which? has shared its findings with the CMA, and is calling for it to take appropriate enforcement action against the online travel agent.

Rory Boland, Editor of Which? Travel, said: “Despite being given ample time to return all outstanding refunds to customers – as well as clear instructions regarding its liability for refunding both accommodation and flight costs – Lastminute.com has failed to meet this commitment to the regulator.

“This is perhaps unsurprising to its customers, given it was voted the UK’s worst accommodation booking site in our latest survey, faring little better when it was ranked for flight bookings.

“The CMA was right to intervene to demand action from the online travel agent, but after failing some of its customers once again, tougher measures need to be taken. The CMA should uncover how many customers were not refunded in time and take appropriate action against Lastminute.com, sending a clear message that this kind of behaviour is unacceptable.”

A spokesperson for Lastminute.com responded: “Firstly we’d like to start by saying that the refund process has been a very complex and difficult process due to the length and severity of the ongoing pandemic and frequent changes in the travel advice rules. These conditions not only impact us but the entire travel industry.

“Throughout this very challenging year, our customers have remained our number one priority, and we at lastminute.com continue our commitment to dedicating our resources to helping them with their requests, whether it’s involuntary or voluntary cancellations, re-booking to new destinations or booking new holidays.

“Each customer request is unique, and often requiring a human touch-point and we’ve been working hard to get the money processed back through the system and into our customer’s pockets as quickly as possible. In the cases you have highlighted, we can confirm that the refund has been sent to the customers also for the flight.”

“We confirm our full commitment and dedication during the last months in order to refund and support all our customers and meet the deadlines agreed with the Competition and Markets Authority. We will discuss our obligations on the 10th of February directly with the Competition and Markets Authority as agreed with them.

“Customer satisfaction is our number one priority and we keep listening and learning even from the feedback generated by a very small number of readers involved in the Which? survey. Every comment counts. We have already refunded more than 49,000 customers and completing any open refunds remains our top priority in these unprecedented crisis.”

A Competition and Markets Authority (CMA) spokesperson said: “CMA action led to lastminute.com committing to pay out over £7m to customers waiting for money back.

“They must now report to us on how they are complying with the commitments they signed up to and the deadlines agreed. Should it become clear that they have breached these undertakings we will consider further action.”