Tag: holidays

Heading North? Road safety advice from Police Scotland

With many people heading to the North of Scotland this summer, road policing officers are reminding road users to be safe on country roads.

Constable Neil MacDonald of Highlands and Islands Road Policing said: “The scenery in the area attracts people from all over the world. While we welcome the visitors we would like to remind them that some of the roads are different to what they may have encountered before and to be careful and safe while visiting.”

Drivers are reminded to reduce speed on approach to bends and junctions and look out for blind summits and hidden dips.

Many of the roads are single track and only wide enough for one vehicle. In these instances there will be signs for passing places and drivers are asked to use these responsibly and use them to allow vehicles to pass and overtake.

Chair of The Highland Council’s Tourism Committee, Gordon Adam said: “Driving throughout the Highlands is truly unique and the journey is very much part of the experience, however it does come with some challenges; particularly on narrow single track roads. 

“We encourage all to drive according to the conditions of the road.  Be courteous to other road users – please check your mirrors regularly and pull in and let the traffic behind you pass.

“Others may be carrying out vital deliveries or travelling to work, if you see a vehicle flashing headlights, it maybe someone attending an emergency. Pull in and let them pass.  Take extra care when passing cyclists and walkers, particularly on single track roads and look out for livestock and horse riders.”

Drivers are also reminded to put away any distractions and always fasten seatbelts.

Constable Neil MacDonald said: “Following this advice will help ensure you have a safe and enjoyable trip while helping to play your part in ensuring the smooth and safe running of the roads in the north.”

Trish Robertson, chair of the Highland Council’s Economy and Infrastructure Committee said: “The Highland Council fully support Police Scotland’s Road Safety campaign to inform visitors of the challenges of driving in rural locations with single track roads.

“Please make use of the nearest passing place and pull to the left to let traffic pass. You may have to reverse to let a vehicle pass. If you see a large vehicle approaching in the distance, be prepared to stop in the next passing place and wait for them to go by you. 

“Follow the guidance provided by Police Scotland to ensure that you and other road users can safely enjoy the beautiful Highland scenery.”


Police Scotland have released a new leaflet with advice on Road Safety on Country Roads. The public are asked to share the leaflet:- 

In the North of Scotland we are fortunate to be surrounded by stunning scenery, with a road network that enhances the natural beauty of the landscape.

However these roads may be different to what you have encountered before and while we welcome and encourage you to enjoy this beautiful part of the country, we want you to be safe.

Please read and follow these useful pointers to ensure you have a safe and enjoyable trip, and which should help you to play your part in ensuring the smooth running of our roads on and near the North Coast 500 route:

» Please take extra care on rural roads and reduce your speed on approach to a bend – it may be sharper than it appears and you never know what could be round the corner. Also take care when approaching minor junctions and turnings which may be partially hidden. Drive at a speed that doesn’t affect your decision-making ability – this could be well below the speed limit.

» Look out for blind summits and hidden dips. Keep an eye on road signs and slow down as you approach.

» Single-track roads – these are only wide enough for one vehicle and you will see signs for ‘passing places’. If you observe a vehicle travelling towards you – or the driver behind wants to overtake – pull into a passing place on your left or wait opposite a passing place on your right. Do not park in passing places. 

» Give way to vehicles coming uphill whenever you can. If necessary, reverse until you reach a passing place to let the other vehicle pass.

» Be prepared for pedestrians, horse riders and cyclists, or farm livestock or wild animals moving from one side of the road to the other. Allow yourself enough time and space to move either into a passing place or off the road. 

» Always reduce your speed on the approach to built-up areas. 

» Belt up – it could make a crucial difference to you and your passengers in the event of a crash.   

» Prepare for the unexpected – you might know the road like the back of your hand, but conditions and other traffic are always changing.

» Put away any distractions. Ignore your phone and do not attempt to set your Sat-Nav while driving.

Balearic Islands removed from travel green list

Changes take effect from 19 July

Rising case rates have led the Balearic Islands – Majorca, Minorca and Ibiza – to be removed from the international travel green list for Scotland.

The decision was taken on a four nations basis, and will also see the British Virgin Islands removed from the green list.  Both islands will become amber, and travellers must follow isolation and testing rules that apply.

An improved position in Bulgaria, Croatia, Hong Kong and Taiwan mean they are all added to the green list.

Four countries will be added to the red list, with arrivals required to enter quarantine hotels for 10 days. These are Cuba, Indonesia, Myanmar and Sierra Leone.

These changes all come into effect at 4am on Monday 19 July.

The previously announced change for UK residents who have been fully vaccinated by the NHS returning from amber list countries will also come into force then.

Minister for Environment, Biodiversity and Land Reform Mairi McAllan said: “From the outset we have said caution is required regarding international travel and people should think very carefully about travelling abroad as situations can suddenly change.

“When we added the Balearic Islands to the green list we said we would be closely monitoring the data, and the increase in cases we have seen means we now have to take it off the green list.”

Is a small group tour the best way to secure a summer staycation?

With accommodation and attraction partners in less-frequented towns and popular tourist hotspots across the country, group tours may be the best kept secret to securing the summer staycation of your dreams this year.

Small group tour operator Rabbie’s (www.rabbies.com) operates a guaranteed departure policy – meaning if you book, you go. Yes, even to Devon and Cornwall in the peak of summer, and the best news – there’s still plenty of availability!

Rabbie’s takes pride in their sustainable approach to travelling and promises that its guests ‘take only photos and leave only footprints’. Rabbie’s use small mini coaches that can visit locations off the beaten track that larger operators are not able to reach. Offering explorations beyond the guidebook while supporting and giving back to the smaller, less touristed communities around the country.

This summer’s tour highlights include:

Devon & Cornwall

Immerse yourself in the folklore of England on this five-day tour departing from London. First stop is England’s ancient capital, Winchester. Here guests can visit The Great Hall and see the round table that inspired Arthurian legends.

Dartmoor’s rolling hills, steep valleys, and peat bogs make for a dramatic landscape, and animal lovers will enjoy the rare sight of grazing wild ponies. The North Devon Coast leaves guests spoiled for choice with castles, cliff top walks and Boscastle, the charming Elizabethan fishing village, all waiting to be explored.

You will struggle to find a more photogenic coastal view than St. Michael’s Mount, take a moment to learn more about this remote island community. Finally take time to explore Glastonbury and discover the secrets of the town behind the music on the journey back to London. Prices for this five-day trip to a magical corner of England start from £369 per person.

Iona, Mull & the Isle of Skye

Experience the peace, tranquillity and sheer rugged beauty of the Scottish Islands on this five-day tour. After departing from Edinburgh guests are treated to the impressive mountain views of the West Highlands before arriving in the bustling town of Oban.

From here set sail to the tiny Isle of Iona, the birthplace of Celtic Christianity and ancient burial ground of Scottish Kings. Guests have the opportunity to visit the other worldly Fingal’s Cave and beautiful Iona Abbey.

Travel back to the mainland for a visit to the beautiful fishing village of Plockton. On to the Isle of Skye your guide will choose the perfect activity for you depending on the weather. Be sure to enjoy the views as you head back along the shore of Loch Ness en route back to Edinburgh. This five-day tour costs from just £389 per person.

Snowdonia, North Wales & Chester

Castles, cathedrals and coastline, all this and more are waiting to be explored on this three-day tour of Snowdonia, North Wales and Chester. After leaving Manchester, travel to the walled market town of Conwy before heading deep into Snowdonia.

The mountains and glacial landforms create the perfect backdrop for your travels and provide spectacular views. Guests are given the opportunity to experience the rugged beauty of the Isle of Anglesey before visiting one of the most charming and unique villages in Wales.

Portmeirion was built as a tribute to the Mediterranean and this coastal village boasts technicolour streets, palm trees and sculptures. End your Welsh whistle-stop tour with visits to Harlech castle and the Roman town of Chester. Experience this impressive corner of Britain with prices starting from just £189 per person.

With staycation options running slim, Rabbie’s offer a stress-free travel experience with availability this summer. Guests are able to sit back and relax in the air conditioned mini-coach while their driver-guide takes the wheel. The expert drivers know the stories, sights, and secrets of the areas they travel and give their personal insight to destinations and are sure to make it a journey to remember.

For more information and to book, visit www.rabbies.com.  

Police Scotland: Stay safe on the road during school holidays

Happy School Holidays to all the pupils and teachers! 

Whether you’re plotting your stops for the North Coast 500 or working out a driving route for an island hopping adventure, make sure you’re planning a safe staycation.

Roads may be busier than usual with more road users who are unfamiliar with the area:

🔹 Plan extra time for your journey
🔹 Pay attention to speed limits & other road users
🔹 Follow local COVID-19 restrictions

Read more ➡️http://ow.ly/Tcg450FihHK

New campaign urges UK drivers to plan ahead for their Scottish staycation journeys

VisitScotland typically sees around 14 million trips to Scotland by UK residents every year and 134 million tourism day trips1, with 64% bringing their own car2, so it’s anticipated Scottish roads will be busier than ever. 

With fatigue being a contributory factor in collisions that kill or seriously injure around 50 people every year in Scotland3, drivers should also ensure they are well rested before setting out on their staycation trips and plan regular breaks.

Minister for Transport, Graeme Dey, said: “We know that drivers are keen to get to their destination but it’s really important they plan ahead before setting off on their staycation.

“Take plenty of rest stops to combat fatigue and be prepared for roads you may not be familiar with. Through this campaign, we’re providing drivers with practical tips and good advice to help them plan ahead and stay safe on our roads this summer.”

The new campaign encourages drivers who are planning a trip in Scotland to be patient as the roads get busier with holiday traffic, and prepare for the unexpected on rural roads. It also highlights that Scotland’s many country and single track roads may require new and different driving skills, particularly for those with less experience of driving in rural areas.

Chief Superintendent, Louise Blakelock, Police Scotland said: “Understandably this year, as a result of the continued uncertainty surrounding COVID restrictions, many people will look to holiday throughout Scotland and elsewhere within the UK in lieu of a foreign holiday.

“This will inevitably result in our roads being far busier than previous summers with greater numbers of cars, motorcycles, caravans and motorhomes travelling across the country and many motorists will be on roads they are unfamiliar with. 

“It is therefore essential that road users are considerate and courteous to each other, drive or ride responsibly to the road conditions and road class they are travelling on.   Road users must also be mindful of their impact on local communities and park in a safe and considerate manner, when enjoying Scotland’s countryside.

“As always, Road Policing Officers will be patrolling throughout Scotland over the coming months to influence road user behaviour, educate motorists on appropriate driving practices and enforcement action will be taken when necessary.”

Everyone has a vital role to play in keeping people safe on Scotland’s roads this summer. Four in five UK residents (84%) are planning a 2021 staycation, with two of the top ten destinations on the travel bucket list located in Scotland – the Scottish Highlands (43%) and Edinburgh (34%).4

Caroline Warburton, Regional Leadership Director, VisitScotland, said: “As we move into the summer months, better weather and further easing of restrictions, we would like to remind people to plan ahead, whether that be booking their accommodation in advance of visiting, checking ahead to see what is open and available and if anywhere is busy, move on to somewhere that isn’t.

“Through our responsible tourism campaign, we are working with a number of organisations and campaigns, including this new road safety campaign to address issues including littering, access, fires, pollution and parking/transport. We ask everyone to do their bit to #RespectProtectEnjoy our beautiful country this summer.”

The new campaign (running across social media, PR and partnerships) features advice about taking your time, planning ahead and expecting the unexpected on rural roads.

For more information visit roadsafety.scot/topics/driving-around-scotland or check out the Road Safety Scotland Facebook and Twitter (@roadsafetyscot) pages #PlanSmartDriveSmart.

New Year’s Day working petition launched – after 14 year delay!

A consultation seeking the views of business, retailers and shop workers on New Year’s Day trading has been published by the Scottish Government. Union leaders have welcomed the announcement – but say it’s 14 years late!

The move follows an Usdaw petition to the Scottish Parliament, which was supported by the Public Petitions Committee who pressed Ministers to commit to a consultation.

Running for 10 weeks until 24 August, the consultation aims to determine whether the current law should change and restrict large retailers from trading on New Year’s Day as is the case on Christmas Day.

Affected stakeholders, including large retailers and their staff, are strongly encouraged to participate in the consultation which follows a parliamentary petition calling for trading on 1 January to be prohibited.

Public Finance Minister Tom Arthur said: “The last year has shown how much we all rely on retailers and their staff who have supported the country during the pandemic. As we look at recovery and building a sustainable economy we need to consider what will support businesses and their staff in the future.

“Following a petition to the Scottish Parliament’s Public Petitions Committee calling for trading to be banned on New Year’s Day, the Scottish Government has been engaging with business groups, trades unions and others to understand what impact this would have on business and staff.

“This consultation will help us to determine whether the current law should change and restrict large retailers from trading on New Year’s Day, as they currently do on Christmas Day. 

“The Scottish Government encourages everybody with an interest to complete this consultation to ensure their views are considered.

“As we recover from the COVID pandemic we are committed to building on the £3.6 billion in support we have delivered to businesses since March 2020 and ensure we seize Scotland’s economic potential, creating secure, sustainable and satisfying jobs.”

Tracy Gilbert, Usdaw Regional Secretary for Scotland, said: “Today’s launch of a consultation on large stores closing on New Year’s Day, after an unnecessary 14 year delay, is a step forward in our campaign to get a proper break for shopworkers over the festive period.

“As key workers delivering the essential service of keeping the nation fed, shopworkers deserve a decent break over the festive period. They have worked long hours in difficult circumstances throughout the pandemic, faced unprecedented levels of abuse and worried every working day about catching the virus and taking it home to their families.

“However this is not just a campaign for the pandemic, our members have for many years demanded a proper break after the extremely busy and stressful shopping period in the run-up to Christmas. 98% say that large stores should be closed and only 4% are happy to work on New Year’s Day or 2 January.

“Hogmanay and New Year is a special holiday, but this is not reflected in the experience of many retail workers, with three-quarters saying they spend too little time with friends and family.

“We will be encouraging our members to engage with the consultation, to ensure the voices of shopworkers are heard. If we can secure a positive outcome, Usdaw will be calling for the necessary legislative processes to be completed in time for 1 January 2022.”

New Year’s Day Trading for Large Retailers Consultation – Scottish Government – Citizen Space

Foreign travel: Portugal moved to Amber list

The first update to the UK government’s traffic light list for international travel took place yesterday, with Portugal moved to the amber list to safeguard public health against variants of concern and protect our vaccine rollout.

Seven countries – including Sri Lanka and Egypt – have also been added to the red list. All changes to the lists will come into effect at 4am on Tuesday 8 June.

The decision to move Portugal (including Madeira and the Azores) to the amber list follows increased concern in the spread of variants of coronavirus, including a mutation of the Delta variant, and the risk that is posed of bringing these back to the UK if people are not required to quarantine.

The situation in Portugal has required swift action to protect the gains made with the vaccine rollout – there has been an almost doubling in the COVID-19 test positivity rate in Portugal since the first review for traffic light allocations, far exceeding the ONS estimated national positivity rate in the UK. More significantly, according to data published on GISAID, 68 cases of the Delta variant of concern have been identified in Portugal, including cases of the Delta variant with an additional, potentially detrimental, mutation.

Public Health England is investigating this variant and mutation, to better understand whether it could be more transmissible and less effectively tackled by vaccines, potentially putting our progress with the roadmap at risk.

The government’s priority is to protect public health, and it has therefore decided to act quickly to make this change. All classification changes have been decided by ministers, informed by the latest data and analysis by the Joint Biosecurity Centre (JBC) and wider public health factors, to help people understand the risks to public health here from travellers returning from different destinations.

Transport Secretary Grant Shapps said: The public has always known travel will be different this year and we must continue to take a cautious approach to reopening international travel in a way that protects public health and the vaccine rollout.

“While we are making great progress in the UK with the vaccine rollout, we continue to say that the public should not travel to destinations outside the green list.”

The full list of additional countries added to the ‘red list’ includes Afghanistan, Bahrain, Costa Rica, Egypt, Sri Lanka, Sudan, and Trinidad and Tobago. For countries going on the red list today, COVID-19 prevalence is assessed to be high and there is evidence to suggest community transmission of variants of concern.

While the number of ‘green list’ destinations remains low, the government is urging the public not to travel to amber classified destinations to play their role in protecting public health. This is due to the prevalence of variants of concern and general rates of coronavirus being greater in amber destinations, meaning the risk to public health is also greater.

UK Health Security Agency chief executive Dr Jenny Harries said: “Increases in case rates in the UK serve as a reminder that this pandemic is not over yet and we need to take a cautious approach.

“Everyone should observe the travel guidance, continue to follow hands, face, space and fresh air, and have both doses of the COVID-19 vaccine when offered.

“Testing will help to break chains of transmission and allow us to see which variants are circulating so make sure you get tested when you return to the UK in line with the guidance.”

There are no additions to the green list at this time. People should not travel to amber or red countries other than for essential reasons.

Scotland’s Transport Secretary Michael Matheson said: “Portugal is a popular destination for Scottish holiday makers and this change will clearly cause disruption to people’s travel plans.

“However we have been forthright from the outset that the traffic light system is designed to protect the safety of the people of Scotland and the continued progress we are making as we come out of lockdown.

“Using the stringent methodology of the Joint Biosecurity Centre it is clear the risk this new variant poses is now too great to allow unrestricted travel to Portugal, an approach that has been agreed by all four nations.

“International travel for holidaying purposes remains risky and subject to sudden change. We have said before people should think very carefully about travelling – and this latest development serves to underpin that advice – especially so given the prevalence and unpredictable nature of variants of concern.”

People returning to the UK require proof of a negative test, taken within 3 days before the service on which they will arrive in England departs. Those returning from amber countries must also book and pay for day 2 and day 8 COVID-19 travel tests for when they return to the UK; only the day 2 test is required for those returning from green countries.

The UK government has always stated that international travel will be different this year, both in terms of passenger experience and with regards to what countries the public could visit to protect the hard-fought gains of the vaccine programme rollout. However, passengers should be aware that while COVID-19 travel restrictions are in place, queue waiting times may be longer than usual.

The UK government is also announcing that as part of a limited trial, from 8 June, direct flights will be permitted to England from countries on the ‘red list’ that were previously subject to flight bans, so long as they arrive at dedicated terminals at Heathrow and Birmingham airports.

The requirement for these direct flights to arrive at dedicated facilities will help keep more red list passengers separate from others, helping to ensure they are processed as safely and efficiently as possible and then travel straight to their managed quarantine hotel and reduce queues at the border.

As international travel reopens safely, the government will maintain 100% health checks at the border. Our top priority is protecting the health of the public and our enhanced borders regime, including mandatory hotel quarantine for arrivals from red list countries, is helping minimise the risk of new variants being imported into the UK.

However, many ‘green list’ countries will continue to place restrictions on travellers from the UK, including quarantine measures, so passengers are strongly encouraged to check all entry requirements and FCDO travel advice before they book any foreign travel.

If travelling abroad, you need to take steps to keep safe and prepare in case things change while you are there. Check and subscribe to FCDO travel advice updates to understand the latest entry requirements and COVID-19 rules.

Treasured Islands: Orkney is voted Scotland’s best island

Orkney, with its neolithic sites and panoramic views, has been named the best Scottish island, according to a survey from Which?.

While Scotland’s waters are home to approximately 800 islands, Which? Travel readers rated only 14, highlighting how undiscovered and uninhabited many of them still are. And of the 14 that received enough visitors to be ranked in the survey, 10 received an impressive visitor score of 80 per cent or more.

Orkney – with its 70 or so islands off the northeastern coast of the country – took the top spot in the table with visitors awarding it a score of 88 per cent.

The island was the only one in the survey to receive five stars for its tourist attractions, with visitors speaking highly of its many prehistoric sites and archaeology – some of the most frequently cited highlights included the Italian Church, Skara Brae, and the “spectacular” Ring of Brodgar.

Orkney was also praised for its “beautiful” scenery and friendly locals, while others cited its remoteness as its main attraction – one reader was particularly impressed by the “miles and miles of secluded sandy beaches with no-one in sight”.

In second place was Shetland, with a score of 86 per cent. Of its 100 or so islands, only 16 are inhabited, which could go some way to explaining its five-star rating for peace and quiet.

This, combined with the fact it is closer to the Arctic Circle than it is to London, might lead some to think it could be difficult to reach – but the island was given four stars for ease of travel. It also received four stars for scenery, tourist attractions and shopping, meaning most travellers will be well catered to.

Harris, Islay and Mull each received a visitor score of 85 per cent, putting them in joint third place. 

Harris received five stars for both its beaches and its scenery, as well as for peace and quiet, making it the perfect destination for anyone looking to escape to the great outdoors. Visitors can also head to Tarbert where they can buy their own Harris tweed, handwoven from local wool and reflecting the colours of the landscape, for a memento to remember the stunning views by.

Islay, known for its distillery tours and whisky tasting, also received five stars for peace and quiet, as well as four stars for its food and drink – not just for its whisky though, with fishing another mainstay of the island, meaning visitors can enjoy fresh seafood or fish and chips from many of the island’s restaurants.

While Mull only scored three stars for tourist attractions, food and drink, and shopping, its main attraction is its five-star scenery, made up of white-sand bays fringed with wildflower-rich grassland, and pink granite skerries scattered across the sea.

Visitors can soak up the view from the top of Ben More, Mull’s only Munro, head to Tobermory with its picturesque painted houses, or visit one of the island’s imposing castles.

Only one island in the survey received a score that dipped below 70 per cent, largely down to it being seen as a stepping stone between North and South Uist. Benbecula received a visitor score of 67 per cent, but still received four stars for its beaches and its peace and quiet. 

While it only received three stars for scenery, visitors still spoke warmly of its beaches and landscape, with its wildlife and birdwatching being praised by a number of those in the survey.

Many of Scotland’s islands, including Orkney, are currently under Level 1 coronavirus restrictions. This means visitors can freely travel to the islands (unless they are in a Level 3 area in Scotland, or under other tiered restrictions across the rest of the UK). 

Almost all hospitality, shopping, visitor attractions and holiday accommodation are allowed to open and operate under Level 1 restrictions. However, anyone planning to visit one of the islands should check the restrictions in place at the time they are due to travel, and only book with a provider that will allow them to rebook or cancel for a refund if they cannot travel as a result of government restrictions.

The Scottish government is also encouraging anyone planning on travelling to one of Scotland’s islands to take a coronavirus test before they do to reduce the risk of the virus being brought into island communities.

Visitors are recommended to get tested three days before travelling and then again on the day of departure.

Rory Boland, Which? Travel Editor, said: “After more than a year of restrictions that have seen most of us confined to our homes, many of us will be craving a holiday featuring beautiful scenery, grand landscapes, and the peace and quiet to soak it all in. The Scottish islands have all of this in abundance, making many of them a brilliant choice for a UK holiday this summer.

“You’ll need to pack for all seasons, and be prepared for a bit of travelling to get there – but when you do, you’ll be glad you made the effort. Just be sure to book with an accommodation provider that will allow you to freely change or cancel your booking at short notice, should coronavirus restrictions change and prevent you from travelling as planned.”

Teletext faces court action unless it pays over £7m in refunds

Teletext Holidays will face legal action unless it repays over £7 million to customers whose package holidays were cancelled due to the coronavirus (COVID-19) pandemic.

On 4 February, the Competition and Markets Authority (CMA) announced that it was opening an investigation into Teletext Holidays after receiving hundreds of complaints.

These showed that people were not receiving refunds they were owed within 14 days, as required by law, for package holidays cancelled by the company due to pandemic restrictions.

The CMA wrote to Truly Holdings Ltd., the company that operates Teletext Holidays and also AlphaRooms.com, in March, setting out in detail its concerns and giving the company an opportunity to address them.

The CMA told the firm it could avoid any potential court action by signing formal commitments – known as ‘undertakings’ – to refund affected consumers and ensure compliance with the Package Travel Regulations going forward.

However, Teletext has not agreed to provide undertakings that are sufficient to address the CMA’s concerns.

The CMA has now informed Teletext Holidays that it is preparing to take court action and will launch proceedings if it does not repay the outstanding refunds, or commit to do so, without unnecessary delay.

Andrea Coscelli, Chief Executive of the CMA, said: There must be no more delays to Teletext refunding customers for holidays they could not take because of the pandemic. It is unacceptable that many have already waited months for the refunds they are legally entitled to.

“We take very seriously the ongoing failure of Teletext Holidays to meet its obligations. The firm must now comply with the law and commit to refunding its customers. If it does not do so, we will not hesitate to pursue this case in court.”

Rory Boland, Which? Travel Editor, said: “We have received countless complaints from Teletext Holidays customers who have been battling for refunds for cancelled holidays for more than a year, so while the regulator’s action is welcome customers will be angry that they still don’t have money they are legally due.

“Teletext is one of many holiday providers that have attempted to shirk their legal responsibilities to refund customers for cancelled trips, highlighting the need for industry-wide reform.

“The government must ensure there are better protections for holidaymakers’ money, while the Civil Aviation Authority – which has been unable to take much meaningful action against airlines holding up the refund process by withholding money from holiday companies – must be given stronger powers.”

The announcement follows ‘significant action’ by the CMA in relation to holiday cancellations during the coronavirus pandemic.

The CMA has written to over 100 package holiday firms to remind them of their obligations to comply with consumer protection law, and has already secured refund commitments from LoveHolidays, Lastminute.com, Virgin Holidays, and TUI UK.

Further information on this case can be found on the COVID-19 cancellations: package holidays web page.