Tag: food

Edinburgh Direct Aid: Bringing aid to eastern Ukraine

EDA volunteer’s first hand account

Maggie Tookey, a 71 year old volunteer with Edinburgh Direct Aid (EDA), is currently in Ukraine. 

She has just returned to Lviv, having teamed up with Norwegian and Ukrainian volunteers to make a long and difficult trip to Kremenchuk and Kharkiv in north east Ukraine. 

In Kharkiv, they delivered thyroxin & wound dressings to a hospital in the west of the city; they were lucky as the heavy shelling at that time was in the north of the city. In Kremenchuk, they brought food to traumatised displaced people from Kharkiv. 

Maggie says it is the stories of the elderly that she finds particularly distressing – just as she did when helping elderly victims of the Syrian conflict in recent years: “forced not only to witness death taking place in front of them but also knowing that the final years of their lives may never be spent in their own homes again”. 

This is her story …

THE FIRST WEEK IN UKRAINE BEGINNING 24th APRIL 2022

So it’s one week since arriving in Ukraine to begin EDA’s third session in this embattled but extremely resiliant country.

The resistance goes on and just about the whole world is here trying to support that resistance. Still there is the belief from all the displaced Ukranians I meet through our EDA distribution programme, that Ukraine simply can’t lose this war. We can only hope that they’re right.

I’m now in Kremenchuk in Poltava region – central/eastern Ukraine and probably considered the first reasonably safe place reachable from the hell of Kharkiv, around 200km away. We arrived here – ‘we’ being Ira, our constant translator and ‘fixer’ and Knut, our big gentle Norwegian driver with his rusty but trusty Sprinter van, late on Friday night.  The journey was long and took us 2 days of fairly non stop driving.

The van is like a Tardis. It just seems to keep holding more and more valuable aid so we just kept filling it until finally Knut said enough! It was overloaded but he thought it would be OK and it was. The last item we loaded as a special request was 150 civilian body bags to help with the numbers of dead in the badly hit city of Kharkiv, Ukraine’s second largest city. It was a sobering request but we had the space so we were able to help  – why wouldn’t we? The bags would be taken onto Kharkiv from Kremenchuk.

 The first portion of the journey was fine – fast on good roads and enough fuel stations to keep the tank topped up even though we were rationed to 20 litres.

The second part of the journey which was around a 1000km in total because of diversions for damaged roads etc, was far more challenging – some of it was ‘off road’ and the rest was over the most pot holed surfaces I’ve ever experienced.

It was so bad that we kept losing various fixtures and fittings off the van – the jarring was endless and exhausting but the main problem was the scarcity of diesel. We begged and pleaded but the little fuel available was reserved for emergency and military vehicles and not even to humble volunteer bringers of aid.

We had bought more fuel containers so could carry around 80 litres of diesel but these were the reserve. We needed to keep the tank reasonably full. On one occasion we were allowed up to the front of the queue but one time we sneaked in through the ‘no entry’ route on the advice of a local  and came to a pump facing the queue. Smiling broadly and constantly and looking dim works wonders as does Ira our translator who probably sheltered us from much Ukranian swearing.

Kremenchuk is a small city of around 75,000 but 22,000 Internally Displaced people have arrived in the city since the beginning of this month. It’s a typical Soviet style place – mostly large blocks of flats and 70% of its population speak Russian. Most of the displaced have fled from Kharkiv and as ever, there are some terrible stories.  

The distribution has taken two different pathways. We were supplying the increasing number of IDP shelters springing up out of necessity around the city – the pressure on the Municipality is great so every aid shipment is important.

We were able to unload into a big store room here and sort out what is needed for each shelter working with the local volunteer coordinator as our guide.

The second pathway involved working with the local priest who helps many individual families in his ‘parish’, listing their needs and passing these on to anyone who might be able to help. We were royally treated by the priest and his family – they were a delight. We were hugely over fed!  Once again the admiration for these volunteers and the support they try to bring to their communities is admirable.

Food shortages cause problems for all in Ukraine and although these local volunteers are not enduring constant rocket attacks like Kharkiv and other places, the deprivations of war are suffered by all.

Once again the terrible stories are told when we visit the IDP’s in the shelters. Most here are from Kharkiv, some from Donetsk and the Donbas.

They are all distressing stories but perhaps none more so than by the elderly who are forced not only to witness death take place in front of them but know that the final years of their lives may never be spent in their own homes again. I find these the hardest to deal with.

One lady of 85, Varanella, from a rural village near Luhanske, came face to face with a Russian soldier when he entered her house as she was trying to escape.

He pointed his gun at her chest ready to shoot – terrified she turned and ran into the toilet but he opened fire on her fleeing back -somehow he missed and she bolted the door but he continued firing – the bullets only partially penetrated the metal door and thick walls – she cowered in terror and finally he seemed to get bored and went off to some other house but not before trashing the inside of hers.

She stayed there until dark and then managed to get help escaping from the village to a safer town and onto Kremenchuk. She cried constantly through the telling of this story, still reliving the horror of what happened. Many of her elderly neighbours were not so lucky. She was severely traumatised.

So now she has safety, warmth, support, companionship, and food – what she doesn’t have is her beloved home and this is the greatest wish for all those I met in Kremenchuk. We spent 4 days around the shelters and individual families distributing a lot of aid but mostly we talked.

I seemed to represent some symbol of hope to them but I felt a fraud. In the end what can I do – listen and hug!

UPDATE: THURSDAY 5th MAY

EDA is just back late last night from Kharkiv very close to the Russian border and a very dangerous place to be. There is constant shelling in some parts of the city and many have died there.

I was part of a larger food and medical aid delivery by the Ukraine Guardian Angels group – all volunteers just like us.

EDA was delivering much needed Thyroxin and eye medication and wound dressings. We were pleased to complete the job safely.

EDA and its team had also just completed a 4 day distribution of urgent food and hygiene goods in the small city of Kremenchuk, in Central/eastern Ukraine.

The city and its fantastic local Ukrainian teams of volunteers are now under huge pressure to offer shelter to over 22,000 displaced and traumatised people who have fled Kharkiv and other Eastern cities being flattened by constant Russian shelling.

Edinburgh Direct Aid does what it can but it can only do what the funding allows. We need delivery transport, food and medical supplies. These are the basics. If we get help with these we can DELIVER. We are now back in Lviv taking a breather!

The Edinburgh Direct Aid Ukraine Relief Fund, which supports Maggie’s work, can be found at:  

https://www.peoplesfundraising.com/fundraising/help-for-ukraine 

UK provides further humanitarian aid focused on most vulnerable in Ukraine

  • £45 million in UK funding confirmed for UN and humanitarian organisations working in Ukraine and the region
  • Support will protect the most vulnerable, including women and children, both in Ukraine and fleeing the conflict
  • Further UK medical equipment, food and other urgent lifesaving aid to be delivered in coming weeks

A package of UK support will help reach the most vulnerable people affected by the conflict in Ukraine, Foreign Secretary Liz Truss announced today.

United Nations (UN) agencies and charities working on the ground to provide care, support and protection for those in Ukraine and at its borders will receive £45 million in UK funding, as part of a wider package of support.

Nearly 16 million people are reported to be in need of humanitarian assistance within Ukraine. Over five million refugees have arrived in European countries since the conflict started, making it the fastest-growing refugee crisis since the Second World War.

Women and children are particularly vulnerable to abuse and harm. Of the £45 million, £15 million will go to the UN Ukraine Humanitarian Fund (UHF), to provide immediate life-saving assistance and help tackle sexual and gender-based violence through targeted services, legal support and crisis accommodation.

A further £15m will go to UNICEF, the UN children’s agency, to fund vital services like nutrition for pregnant women and mental health support for children.

The Foreign Secretary is also announcing today that the UK will provide further deliveries of medical supplies, on top of more than five million items already delivered, including wound care packs to treat over 220,000 patients and around 380,000 packs of medicine.

Foreign Secretary Liz Truss said: “Britain has stood shoulder to shoulder with the people of Ukraine throughout this conflict. As one of the largest humanitarian donors we will continue to make sure those bearing the brunt of Putin’s vile war have the lifesaving aid they need.

“British aid is supporting the most vulnerable in Ukraine, particularly women and children, who are facing increased risk of sexual violence and exploitation.”

These latest allocations mean the UK’s full £220 million package of support has now been committed to governments and partners to deliver support in Ukraine and the surrounding region.

Following a request from the Government of Ukraine, the UK has already committed up to £2 million in vital food supplies like dried food, tinned goods and water to areas of Ukraine encircled by Russian forces. Seventeen trucks of food with over 50,000kg of pasta, 10,000kg of rice, 60,000 tins of corned beef and over 80,000 litres of water have already been delivered.

The UK has already tripled its humanitarian support to Poland, providing £30 million to ensure vital supplies reach those in need, both inside Ukraine and those fleeing the conflict.

We are also playing a critical role providing expert assistance to countries bordering Ukraine. The UK is deploying a specialist team to Poland to assist the Ukrainian government with gathering evidence and prosecuting war crimes, including experts in conflict-related sexual violence.

Martin Griffiths, UN Under-Secretary-General for Humanitarian Affairs and Emergency Relief Coordinator, said: “The war in Ukraine has caused immense human suffering and as always, the highest price is paid by civilians.

“This generous contribution from the United Kingdom will enable the UN’s Ukraine Humanitarian Fund to scale up the delivery of fast, effective and life-saving aid to people who are caught up in this unfolding nightmare.

“Managed in-country, the Fund is uniquely positioned to support partners, including front-line local and national NGOs, providing an agile response to the fast changing needs on the ground.”

Women Supporting Women: Outdoor Cooking Club’s back!

Pilton Community Health Project’s women’s Garden Cooking Club will be back tomorrow in #GrantonCommunityGarden at 12pm where we’ll #harvest #cook then serve up our famous and delicious #soup with crusty bread!

#WomenSupportingWomen

#FoodShare

Festivities start here: Bar Hutte St James Quarter is officially open!

Bar Hütte, a brand new après ski themed alpine village, is now open for festivities at St James Quarter.

The pop-up experience, complete with cosy furnishings, exclusive private hüttes, walk-in bar, live music sessions, house DJs and Christmas karaoke, welcomes guests to enjoy seasonal cocktails, delicious hot serves, a broad selection of wines and Cold Town Beer brewed locally in Edinburgh.

Located at St James Square, the unmissable festive concept will be open until Sunday 2nd January.

Inspired by some of the coolest après ski bars in Europe, Bar Hütte St James Quarter combines super snug ski hüttes with a vibrant and fun atmosphere, whether you’re out with friends, hosting a Christmas party or looking to chill-out for an afternoon drink.

Bar Hütte has partnered with Scotland’s award-winning master brewers Cold Town Beer to offer locals some of their favourites. The range on the menu includes Cold Town Lager (recently awarded ‘best pilsner’) Cold Town New England IPA, and festive brews, including Christmas Pudding Ale, Chocolate Cake Stout, and their best-seller Queen of Puddings.

Guests to the alpine village can also enjoy authentic Neapolitan pizzas from Salerno Pizza, ordered via QR code and brought straight to your cosy karaoke hütte. The rustic Italian pizza specialists will be serving an array of incredible tasting pizzas, including gluten-free bases and non-dairy toppings.

As well as Cold Town Beer, there’s an array of season cocktails including Lemon Drizzle Spritz: Sipsmith Lemon Drizzle, mancino rosso, tonic & rosemaryand Winter Spiced Old Fashioned; Makers Mark, spiced syrup & orange bitters. Bar Hütte’s hot serves include Makers Biscoff Hot Chocolate; Makers Mark, hot chocolate & speculoos syrup and Hot Gin & Gingerbread; Sipsmith London Dry, gingerbread syrup, water, orange slice plus many more.

There’s also an extensive wine list curated and supplied by local wine merchants Good Brothers Wine.

To experience a ‘Cosy Karaoke Hütte’ for up to eight people, each hut requires a non-refundable booking fee of £60 and this secures your exclusive use for 1 hour, 45 minutes along with a complimentary welcome ‘Bombardino’ and Christmas karaoke.

Hosting a party? Bar Hütte’s VIP hütte can cater for a minimum of 9 and a maximum of 20 people. Pay £150 to hire the space, enjoy a welcome glass of prosecco and a Bombardino for all guests on arrival, then go crazy on karaoke and keep the drinks flowing for two hours.

Larger groups are encouraged to email edinburgh@barhutte.co.uk to find out which sections of the Après Bar would be a great fit for special festive events and parties.

Bookings advised, but walk-ins welcome, visit: www.barhutte.co.uk/bar-hutte-edinburgh/ to claim your hütte.

If you’re wondering what a Bar Hütte Bombardino is, then you are in for a treat – An Italian Mountain classic, warm rum, cream and cinnamon shot served topped with whipped cream… essentially Christmas in a cup.

Bar Hütte is also known for their ‘Shot-Ski’s too – four shots of limoncello on an actual ski. Tip back together, then head to the dance floor.

Animal lovers can also expect a Doggy Grotto, complete with ‘paw-secco’, and complimentary dog treats. This un-fur-gettable experience has everything dog lovers need to get into the festive spirit, including photo props and Santa hats to make your four-legged friend look even cuter.

Check out Bar Hütte on Instagram and Facebook.

UK Government’s response fails to address ‘very pressing issue’ of food insecurity

Westminster’s Environment, Food and Rural Affairs Committee has published the Government’s response to its second Covid-19 and Food Supply report.

Despite repeated recommendations made in the report to address high levels of food insecurity, the Committee express disappointment in the Government’s ‘lacklustre’ response.

The report, published in April, scrutinised food supply and food security in the UK in the six months following the publication of the Committee’s original Covid-19 and Food Supply report in July 2020.

Despite now being urged twice by the Committee to appoint a new Minster for Food Security and consult on a national ‘right to food’ in England, the Government’s response fails to commit to either.

With many in the UK currently experiencing food insecurity as a result of the covid-19 pandemic, the cross-party Committee had urged the Government to work cross-departmentally, conducting an annual food security report and ensuring that everyone, and especially the most vulnerable, have access to enough affordable nutritious food.

Neil Parish MP, Chair of the Environment, Food and Rural Affairs Select Committee, said: “In April, we urged the Government to maintain the momentum gained during the covid crisis to keep society’s most vulnerable people fed.

“Despite our Committee making clear recommendations, the Government’s response is lacklustre, kicking the can down the road on long-term actions which would tackle the very pressing issue of food insecurity.

“A great deal of expectation now rests on Henry Dimbleby’s National Food Strategy – something my Committee will be keeping a close eye on. We hope he will be more ambitious and that the Government will finally recognises the seriousness- and urgency- of the matter.”

Community Police to launch Beat Hunger campaign

North East Edinburgh Community Policing Team will be launching the ‘Beat Hunger’ campaign in the coming weeks aimed at tackling food inequality and food poverty in the area.

Sergeant Elaine McArthur-Kerr, from Leith Community Policing Team said: “The Beat Hunger campaign will initially be open to identified groups within the foodbank community who will receive additional support to their foodbank emergency food boxes.

“We are building on positive relationships that exist between the police and the wider community for this project which has been funded by Deputy Chief Constable Will Kerr’s Local Partnership and Initiative fund.

“Police Scotland is committed to working with communities and protecting those who are vulnerable. Our aim is to adopt a joint approach with our partners who are participating in the campaign, to help improve physical and mental health while positively promoting healthy eating and assisting with lifelong learning.

“Additional support supplied in the ‘Beat Box’ by police will include a recipe book by Edinburgh-born Michelin star chef Martin Wishart from local ‘Restaurant Martin Wishart’ containing simple nutritious meals cooked using basic utensils with step-by-step instructions.”

The recipes will accommodate those with no cookery skills & provide activity for those with families. The book also includes tips on food management and budgetting. In addition, the recipe book will contain signposting to additional support, such as mental health and family support.

There will be a selection of basic cookery utensils and fresh nutritious ingredients to supplement long life items typically issued by foodbanks and items typically found within the household.

Keep an eye on Edinburgh Police social media for updates on the #BeatHunger campaign.

Lockdown has sparked positive changes in family behaviour

Food bringing the nation closer together

·         New research reveals the nation ate more meals together as a family during lockdown which has brought them closer together

·         Two in five said they talked more to their family or partner as a result and over a third said they laughed more at the dinner table

·         Brits also became more mindful with 40 per cent saying they made a conscious effort to be more sustainable and food waste aware

·         Hotpoint #FreshThinking campaign aims to help people maintain their new positive changes and mindful habits in ‘the new normal’

A new study has revealed that lockdown has sparked positive changes in family behaviour and habits in the kitchen, with mealtimes bringing UK families closer as they have bonded by spending more time together cooking and eating. 

Proving that the kitchen really is the heart of the home, the research by Hotpoint as part of its Fresh Thinking For Forgotten Food campaign, reveals that over a third of Brits (38 per cent) have sat down to eat together more as a family during the pandemic than before lockdown.

Two in five (40 per cent) said this led them to talking more with their family or partner at mealtimes than they did previously, with 35 percent saying they felt they have laughed more together at the dinner table than before.

During lockdown, over a third (38 per cent) of those surveyed said the amount they looked forward to mealtimes as a family increased, with two in five (41 per cent) Brits cooking more meals together as a family. Over a third (36 per cent) said they rediscovered their love of cooking during the pandemic. 

Almost three-quarters (74 per cent) said they felt pleased with their new habits and 90 per cent said they intended to continue.

Commenting on the research, behavioural psychologist, Jo Hemmings says: “In a time where our day-to-day lives have been turned upside down and fear and anxiety have never been far from our thoughts, it has been important to find an alternative routine that provides us with some distraction and reassurance.

“For many, both preparing family meals and sitting down and eating together as a family has provided that emotional support and been a comforting anchor in our new way of living.” 

The study by appliance manufacturer Hotpoint, revealed that Brits have become more adventurous in the kitchen, with 45 per cent trying out new dishes, and almost half (49 per cent) cooking more meals from scratch.

Almost two in five (39 per cent) said they cooked more healthy meals during lockdown than before. Following the banana bread craze that swept social media, over a quarter of men (27 per cent) and two in five (40 per cent) of women said they rediscovered their love of baking. 

Jo Hemmings agrees: “It’s not just the forgotten joy of sitting together, eating a home cooked meal as a family, more people have been finding a new love of cooking during the pandemic and preparing the family meal has become less of a burden and much more of a pleasure.”

Commenting on the research, Sophie Ellis-Bextor, who is working on the campaign said: “This research by Hotpoint reflects exactly what happened in our home this year. We always used to eat all together at the weekends but at the beginning of lockdown we started having supper together every night as a family.

“We’ve also become much better at using leftovers and planning ahead – putting more thought into preparing food for the week, how we would turn dinners into lunch for the next day and not wasting anything.”

With fewer trips to the grocery store, almost half of those surveyed (45 per cent) said COVID-19 had made them think more about how to preserve food and organise their fridge, freezer and cupboards in a way that kept certain foods fresh for longer. Two in five (40 per cent) said they used their freezer more often during lockdown.

Nearly half (49 per cent) said they didn’t waste any food as a result of being home more and two in five Brits (40 per cent) said the lockdown has increased their efforts to be more sustainable and food waste conscious. 45 per cent turned their green fingers to growing more of their own food at home. 

In an effort to reduce food waste during the pandemic, 45 per cent of Brits kept cupboards, fridges and freezers more organised than before, with two in five (41 per cent) using meal plans and only shopping for the food they needed, with over a third using leftovers as meals. 

Kimberley Garner, Hotpoint Brand Manager, comments: “It’s been a dynamic and trying time, but we’re seeing that many people have embraced this period as an opportunity to reflect on the choices they make when it comes to sustainable household habits and caring for their loved ones, and as a result want to adapt their behaviour for the better.

“At Hotpoint, we are committed to supporting the public on this journey through the ‘new normal’, providing them with innovative solutions that empower more conscious choices at home, every day. With our #FreshThinking campaign, Hotpoint aims to help people continue their positive changes and conscious lifestyle choices – supporting “the way you care” at home.”

Hotpoint is committed to increasing awareness around the global issue of food waste and providing helpful tips and innovative product solutions to tackle this challenge in UK households. Now in its third year, Hotpoint’s Fresh Thinking for Forgotten Food Campaign aims to inspire everyone to enjoy great food whilst cutting back on household waste. As part of its long-term commitment to helping the public move to a zero-waste kitchen, Hotpoint has teamed up with Jamie Oliver to provide recipes, hacks and tips to help people better care for themselves and their families, as well as the environment.

The campaign also showcases the brands innovative, high performance cooking and refrigeration products that can also make a real difference when it comes to cutting back on household food waste.

To find out more visit: www.hotpoint.co.uk/FreshThinking.

Cyrenians FareShare depot in Leith redistributes record food load

In the past month, the Cyrenians FareShare depot in Leith has redistributed a record-breaking 164 tonnes of food in response to a huge increase in demand during the covid19 pandemic – over a three-fold increase compared to April last year.

This week local MSP Ben Macpherson visited on his daily walk to thank staff and volunteers for safely supporting his constituents, and so many others across the Lothians, at this challenging time.

Cyrenians tackles the causes and consequences of homelessness. Building community through food and tackling food poverty is a large part of their work – through their FareShare depot in Leith, the charity redistributes surplus food from the supply chain to charities and community groups across Central and South East Scotland.

Lynne Collie, Service Manager, praised the response from the wider community: “Alongside our emergency fundraising appeal, we put a call-out at the start of this pandemic for food producers and suppliers to get in touch if they could help out so that we could meet demand.

The response has been phenomenal, and I would like to thank each and every person who has donated food, money, and time to our depot.

“I’d also like to pay tribute to my team of staff and volunteers, who have done an amazing job in scaling up the operation to meet the increased demand.”

In addition to this, Cyrenians Community Cook School, situated on Jane Street opposite their Fareshare depot, has been transformed into a production kitchen supporting their efforts to tackle food inequality.

Since the pandemic hit, the cook school have been cooking on average 700 healthy, freezer-ready meals a day, with support from local chefs, to distribute to those at-risk and frontline workers across the city.

Ewan Aitken, CEO of Cyrenians, said, “This pandemic is highlighting the stark inequalities that exist in society – those trapped in poverty are at greater risk of both the virus itself and the economic fallout, and we’re seeing more and more people making impossible choices, like whether to put food on the table or whether to pay for bills or rent.

“It’s also highlighted just how interdependent we all are, and I hope that, as we rebuild following this crisis, that legacy will endure.

“We can prevent homelessness, and it is incumbent on all of us – from the grassroots to national governments – to do so. I would like to thank the Scottish Government amongst others for their support to get food to those who need it.”

Ben Macpherson MSP said, “It was uplifting to see first-hand what staff and volunteers at the Cyrenians FareShare depot in Leith are doing to safely help many of my constituents and people in need across the Lothians, supported by funding from the Scottish Government and generous donations from many different companies and individuals.

“I’m inspired by the work that the Cyrenians does both in and from my constituency, and am grateful to everyone involved with FareShare for supporting vulnerable people and communities at this difficult time”

To find out more about Cyrenians’ emergency appeal, please visit: https://www.justgiving.com/campaign/Covid19CrisisAppeal

Vulnerable people risk going hungry without urgent government action, warns Which?

Which? is calling for urgent action from the UK government and the devolved administrations after hearing reports from more than a thousand people, including those who are at very high-risk or vulnerable and unable to access the food and basic supplies they desperately need amid the coronavirus pandemic.

While measures have been introduced by governments and supermarkets that are designed to help high-risk and vulnerable people, more than six weeks into lockdown the consumer champion continues to hear from people who are struggling to book supermarket delivery slots, are unable to find the help they need locally and in some cases find themselves forced to risk their health to get supplies.

Millions of individuals have been identified by the governments around the UK as extremely vulnerable and in the very high-risk group, but Which? is hearing that some are missing out on the provision they need through no fault of their own.

Others who are vulnerable, or have been asked to ‘self-isolate’ because they are elderly, pregnant or suffer from medical conditions that could cause severe illness if they were to contract Covid-19, are even more likely to have fallen through the cracks.

Which? found a range of issues among the huge number of reports received. As well as very high-risk people who are shielding and struggling to get deliveries or being forced to visit stores despite being advised to stay at home, others have been unable to navigate complex, confusing and often overwhelmed government and supermarket helplines or other support systems.

Some of these vulnerable customers told Which? that they are having to stay up into the early hours of the morning in an attempt to book supermarket delivery slots, while others are left relying on the kindness of neighbours.

Gillian Medlar and her husband are both on the very high-risk or extremely vulnerable list as she has Chronic obstructive pulmonary disease and he has lymphoma.

They haven’t been able to get a supermarket delivery slot, and described them as “gold dust”. They’ve been forced to rely on a neighbour, but want to limit how much they are asking of her.

The problem also affects carers, who cannot leave the house but are not in the high-risk category themselves so also have to rely on getting delivery slots.

Melvin, whose son is in the highest risk category, has received letters advising him to shield for three months. The whole household is shielding but they have not been recognised as extremely vulnerable by the supermarkets’ websites as the online accounts are in Melvin’s name and not his son’s.

Carers of vulnerable people can go out for groceries but this may not always be possible if they also need to self-isolate themselves.

Geoff Wilson, 86, described feeling like he and the 96-year-old lady he is a full time carer for were “the forgotten ones”. They aren’t eligible to register as extremely vulnerable, and have been unable to get a home delivery from anywhere.

Supermarkets say they have been overwhelmed by demand. While many have gone to great lengths to increase their capacity, without a more coordinated effort from government and better access to other forms of provision in local areas, deliveries will continue to fall short of what’s needed to make sure that every vulnerable person is able to access food and basic supplies without leaving their home.

We have also heard from people who are vulnerable and need help, regardless of their Covid-19 risk. One disabled and housebound individual told Which? she felt she had “completely fallen off the radar for pretty much all of the supposed support measures. Unable to get the delivery slots she relied on, she described being ‘trapped with no deliveries for three of the past four weeks”.

Governments in England, Scotland and Wales have provided the supermarkets with edited lists of those that fall in the extremely vulnerable category and have requested support with getting food. Part of this support is the offer of priority delivery slots by supermarkets.

Supermarkets began by cross-referencing the lists received against existing registered customers and offering priority delivery slots to them. Some supermarkets have also helped people on the government list who aren’t existing customers .

However, Which? has also heard from extremely vulnerable people who despite receiving a letter from the government letting them know that they qualify for priority supermarket delivery slots, have then been left in the dark for weeks on end about what they need to do.

There have been issues identifying the most vulnerable people and in some cases they have to identify themselves but there has been a lack of clarity and no central point of contact in order to find the best solution for each individual or area – which may not always be supermarket delivery but instead community based solutions from either smaller independent shops or volunteers.

Amanda Kontzle told Which? that her father is over 70 and having stem cell cancer treatment. He has been contacted by the government to reassure him that he is on the list of very high-risk people, but has been unable to get a delivery slot with any supermarket despite registering as a customer.

Amanda said: “I’m absolutely disgusted at how he has been treated during this crisis so far.”

Which? believes that the UK’s four governments must step up efforts to ensure that no one who is vulnerable has fallen through the cracks and is struggling to access basic supplies.

Better coordination between governments, local authorities, the food industry and local charities is also urgently needed for those who are vulnerable but not in the highest risk group, so that they understand how to easily access the support they need, whether that is through their local supermarket or community based provision.

Many of the people who have contacted Which? say they feel have been let down by the supermarkets because they are unable to get delivery slots – but there are limits to supermarkets’ ability to address some of the issues experienced by vulnerable consumers without additional government support.

The governments across the UK must now urgently coordinate their approach to make sure that no vulnerable person has to navigate confusing, long-winded and complicated systems in order to access food during the pandemic lockdown.

Sue Davies, Head of Consumer Protection and Food Policy at Which?, said: “Based on the huge number of reports we’re seeing from vulnerable people struggling to get access to basic food and supplies, it’s clear that the current system is not working for those who need it the most.

“Without easily accessible and clearer information for these people, and stronger coordination between the UK’s central and devolved governments, the food industry, local authorities and local charities, there is a risk that many will go hungry during this pandemic.”