Tag: advice

SP Energy Networks prepares 3.5m homes and businesses for adverse weather this winter

SP Energy Networks is planning to engage with 3.5 million homes and businesses, including customers across Edinburgh and The Lothians, over the coming weeks, as it helps local communities prepare for adverse weather ahead of winter.

This critical safety campaign forms part of a wider UK roll-out of communication to customers across Central & Southern Scotland, Cheshire, Merseyside, North & Mid Wales and North Shropshire, giving vital advice on how to stay safe and supported during a power cut.

By engaging with households, SP Energy Networks aims to help customers better understand what to do if the lights go out, who can access extra support through the free Priority Services Register, and the measures SP Energy Networks takes every day to keep communities safe and the power flowing.

Even though power cuts don’t happen often, being prepared can make all the difference. That’s why SP Energy Networks are sharing four simple steps everyone can take to prepare for a power cut.

To get prepared ahead of adverse weather, SP Energy Networks’ recommends:

1. Save the 105 number in your phone or write it down somewhere safe.

2. Keep a torch and some new batteries nearby.

3. Charge your phone and any power packs.

4. Have some extra blankets or warm clothes ready.

SP Energy Networks is also encouraging those who may need extra support in the event of a power cut – including people with medical equipment at home, those over 60, households with children under 5, or anyone who feels they could use additional support – to sign up to the Priority Services Register.

This free service provides tailored help and proactive updates when there are problems in a customer’s area, as well as offering a 24/7 dedicated helpline number to contact.

Kendal Morris, Customer Services Director at SP Energy Networks, said: “At SP Energy Networks, keeping our customers safe and supported is our top priority.

“While power cuts are rare, being prepared can make a big difference. That’s why we’re delivering vital safety messaging directly to homes across Edinburgh and The Lothians to make sure everyone has clear, practical advice on what to do if the lights go out.

“From knowing the national 105 number to signing up for our free Priority Services Register, this vital information helps customers feel confident and reassured that they’re ready for any eventuality this winter.”

SP Energy Networks plans to distribute over 3.5 million leaflets directly to households and businesses over the next month, with all homes across Edinburgh and The Lothians receiving a leaflet by the 20th of October.

The distribution of these leaflets forms part of the company’s ongoing commitment to ensuring customers have the information they need to feel safe, supported, and prepared.

For more information and guidance on how to prepare for a power cut, visit: 

www.spenergynetworks.co.uk/powercut

World Mental Health Day

WORLD MENTAL HEALTH DAY – 10th OCTOBER 2025

World Mental Health Day takes place every year on 10 October. It’s a reminder of the importance of good mental health and the need to prioritise and invest in good mental health.

This year’s theme is ‘access to services – mental health in catastrophes and emergencies’. The theme highlights the importance of people being able to protect their mental health in times of global instability.

TIPS TO MANAGE OVERWHELM

WMHD25_overwhelm_tips_EN_whiteDownload

Education Wellbeing Service: Parent Drop-in at Drumbrae Library Hub

Do you have a child experiencing challenges in accessing education?

The Education Wellbeing Service have a new Parent Drop-In meeting at Drumbrae Library Hub on the last Tuesday of the month starting from 28th October from 1:30pm-3pm.

Come along for advice and support

Cost of Living Support Event at The Crannie

CRANNIE COMMUNITY HUB: FRIDAY 26 SEPTEMBER 10.30am – 1.30pm

Crannie Community Hub (9 Cranston Street, EH8 8BE) is hosting a Cost of Living Support Event this) Friday (26th September) from 10:30am -1:30pm.

It is a collaboration between the office of Angus Robertson MSP and the community hub. There will be multiple organisations with stalls offering face-to-face advice and support + tea and coffee. 

The organisations are: 

  • Edinburgh Old Town Development Trust 
  • Citizens Advice Bureau 
  • Social Security Scotland 
  • Home Energy Scotland 
  • AgeUK
  • Southside Community Centre/CHAI
  • Living Rent Tenants’ and Community Union 
  • Advocard 

No booking required – ALL WELCOME! 

Police: Beware Rogue Traders

POLICE have received reports of rogue traders operating in Edinburgh recently. Be on guard if someone attends at your door offering to carry out work or offering services. Don’t be afraid to say ‘No Thank You’.

Rogue traders usually cold-call, claiming to be workers offering to sell services, make repairs or carry out work on your house, garden or driveway. In reality they charge inflated prices for shoddy or unnecessary work.

We DO NOT recommend dealing with cold-callers for property maintenance and home repairs

If someone calls on you:

•Don’t feel pressurised into agreeing to immediate work or buying a product or service.

•Don’t agree to buy from the first person who calls.

•Don’t pay cash up front or offer to go and get money.

•Shop around if you decide you need work done.

•Ask what your cancellation rights are.

•Report them.

If you think work needs done get at least three quotes from trusted companies. Use The Edinburgh Trusted Trader Scheme to find tradespeople who have been checked and vetted by both Police and Trading Standards officers:

https://orlo.uk/S1REo

If you think a rogue trader or bogus caller has called on you, or been in your street, report this to the police immediately on 101 or in the case of an emergency, dial 999.

If you would rather remain anonymous, you can report any incidents to Crimestoppers on 0800 555 111.

Please share this advice with family, friends or neighbours who may be vulnerable.

Check our website for more info: https://orlo.uk/9toZC

#ShutOutScammers

Scam awareness session at Eric Liddell community day care

The Eric Liddell community day care service in Edinburgh recently held a scam awareness session for their clients living with dementia and their care partners.

They decided to organise this session due to some clients being duped by fraudsters going door-to-door and online. The session was organised by day care manager, Caroline Heenan and was run by PC Stuart Fraser from the Community Policing Team at St Leonards Police Station.

Peta Randall, day care officer, said: “It was very interesting and makes you think how prepared fraudsters are”.

Carmel Riley, admin assistant, added: “I feel more equipped to deal with the nuisance calls I get.”

Christine, 82, said: “My husband gave money to a gardener but he made a mess and never came back.”

Beverley, 73, added: “I was scammed online, but I now understand how it can happen”.

Caroline, day care manager, said: “For others who are thinking about holding a session, I’d say go for it!

“Police Scotland are more than happy to facilitate these sessions.”

Care Inspectorate

International Dog Day: How to welcome an adopted dog to your home

Dog lovers preparing to adopt or rescue are receiving expert advice on how to effectively welcome their new furry companions and ensure a smooth transition into their home.

ON International Dog Day (26 August), the dog training experts at ACME Kennels have shared essential tips for those planning to adopt a dog, ensuring they’re fully prepared to provide their new companion with everything needed to thrive.

Image credit: ACME Kennels

With an estimated 100,000 homeless dogs in the UK*, international Dog Day, created by Colleen Paige in 2004, encourages adoption, raises awareness of animal welfare and promotes responsible pet ownership.

Adopting or rescuing a dog is a deeply rewarding but huge commitment, requiring an owner to educate themselves, understand the dog’s unique needs and be honest with both themselves and the rescue organisation about their ability to handle potential training or behavioural challenges.

In addition to learning about the dog’s temperament, key tips for a smooth transition include having the right gear, establishing consistent household rules and teaching basic training depending on their specific needs.

Ben Mcfarlane, dog expert from  ACME Kennels , said: “Adopting or rescuing a dog comes with its own unique challenges, requiring careful preparation and knowledge, with key considerations both before adoption and once the dog is home, to ensure a smooth transition and support their well-being.

“A well-prepared home and owner are crucial for the dog’s happiness and development, so research which breed is right for you, prepare your space, gather equipment, set house rules and consider their personality when making training decisions.”

Five top tips to help welcome an adopted dog to the home:

  1. Understand the dog’s breed, temperament and needs

Before adopting, it’s important to consider the dog’s specific requirements. Whether young or old, rehoming a dog can present unique challenges- such as house training a puppy or managing behavioural issues in a fearful dog, which may require time, patience and professional support.

To be fair to both owner and dog, thorough research is essential before bringing them home.

  1. Make critical decisions before the dog arrives home

It’s essential to make key decisions before bringing a new dog home to avoid confusion and establish clear boundaries from day one and ensure a smoother transition.

This could include rules like whether they’ll be allowed on the couch, or if crate training will be considered and setting up a consistent schedule for feeding and walks. 

  1. Consistent house rules

Ensure everyone in the family understands the ground rules because this will make training so much easier.

Dogs need consistency to learn how to behave correctly, and if someone is going against the rules and feeding the dog scraps from the table or letting them on the couch when no one else is looking it could cause confusion and unwanted behaviour in the dog.

  1. Buy the right equipment 

Proper preparation with the right equipment is very important when welcoming an adopted dog home. A comfortable bed offers security, while familiar food helps prevent digestive upset.

Other essential items like toys, safety measures, training tools, and appropriate walking equipment support the dog’s well-being and assist in establishing good habits from the start.

  1. Training

Training an adopted dog requires careful consideration of their specific needs, as rehoming can present different challenges. Expect an adjustment period and start training once they’ve settled, focusing on housetraining and teaching their name for puppies, and positive reinforcement with high value treats and praise, keeping sessions short and enjoyable for older dogs.

Whistle training with a reliable whistle like the Alpha is also recommended to maintain consistency and strengthen the bond between pet and owner, offering adopted dogs a neutral, stress-free way to learn. Most importantly, build trust, maintain consistency and seek professional advice for the best unique training approach.

For more information on how to prepare the home for an adopted dog, please see here: 

https://www.acmewhistles.co.uk/stories/must-haves-bringing-home-puppy-rescue-dog  

For more information and training tips from Ben visit ACME Kennels.

DEBT: Impact on Mental Health

Problem debt affects many people, and the impact on mental health can’t be ignored. Debt problems can cause anxiety, stress, and sleep problems – and increase the risk of self-harm and suicide.

As well as seeking mental health support, it’s important to get help with debt.

Free, impartial advice is available – and it’s never too late to get help.

Read more about debt and mental health on our website:

https://bit.ly/3ILMCv2