Millions face daily struggle with debt

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Struggling with debt? Seek advice!

Recovery, what recovery? A new study compiled by the Money Advice Service highlights how 8.8 million people in the UK live with serious debt problems, but only one in five of this group is currently accessing advice to help with it.

The report, ‘Indebted Lives: The Complexities of Life in Debt’, brings insights from a survey of over 5,000 UK adults, and provides a much clearer picture of the lives of those struggling with debt.

It reveals that over four million people have been struggling to pay their bills for more than a year and admit their debt prevents them buying the basics – with families affected even more. The report sets out eight distinct groups of people who are in serious debt – families account for half.

Unsurprisingly, the majority of people who are struggling with debt said it has a negative impact on their life and three out of four admitted they are unhappy. But repaying debts is very important to four in five of the 8.8 million who said they would like to pay off their debt as soon as possible.

The Service is concerned to find only one in six of all adults experiencing debt difficulties is currently seeking advice to help them deal with their debt, and over two in five said they don’t feel able to talk to their creditors about their debt problem. Furthermore, one in five of over-indebted people does not actually recognise they are in debt.

“Millions of people could escape their spiral of debt by accessing free advice. We know it transforms lives and the sooner people access it the better – to take steps to improve their life for good,” said Caroline Rookes, CEO of the Money Advice Service.

However, this study presents us with a fundamental challenge: the majority of people with debt difficulties do not seek advice. This is the first time we’ve had such a detailed understanding of the complexity of their lives.”

She added,So now, armed with greater insights, we will work with advice agencies, creditors, and public bodies to help as many people as possible access free, high-quality, debt advice.”

Free and confidential advice is available locally at

Granton Information Centre (telephone 552 0458)

and Pilton CAB at Drylaw Shopping Centre (332 9434) 

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Tenants urged to take up rent payment help

Nearly half the Council tenants in Edinburgh subject to the UK Government’s under-occupancy charge – better known as the ‘bedroom tax’ –  have not applied for extra help to pay their rent despite facing growing arrears and debt, it’s been revealed.

Almost 3,000 Council tenants are under-occupying their home and face paying between £14 and £25 per week as their housing benefit doesn’t pay for their extra room, but only around 1,500 of these tenants have applied for extra help available from the Council through Discretionary Housing Payments.

The Council was awarded extra funds from the Scottish Government in September this year, bringing the total available for Discretionary Housing Payments to over £3 million.

Recent figures from the Council’s housing service showed an estimated £1.25 million of arrears are attributable to people not paying the under-occupancy charge, which has been dubbed the ‘bedroom tax’.

City Housing Leader Councillor Cammy Day said yesterday: “It’s critical that hard-pressed tenants seek the extra help the Council is offering in the form of Discretionary Housing Payments, otherwise they face getting deeper into debt.

“Staff from the Council and advice agencies have been holding special surgeries and writing to, visiting and calling tenants over the last few months but ultimately tenants need to apply for the assistance available or they will lose out. I would urge any tenant who hasn’t yet applied for extra help to get in touch with their local housing office without delay.”

The under-occupancy charge was introduced to encourage tenants with a spare room to move to a smaller home. On average there is only ever one single bedroom property available to let for every 80 under-occupying households in the city.

Council tenants affected by the under-occupancy charge are encouraged to contact or call in to their local housing office for advice.cooncilhooses

 

CAS urges fight back against unscrupulous lenders

despair1The Citizens Advice service has launched a month-long campaign encouraging payday loan customers to fight back against unscrupulous lenders.

Three in four payday borrowers who got advice from the Citizens Advice consumer service had been treated unfairly by their lender and could have grounds for an official complaint to the Financial Ombudsman Service, says the national charity.

Citizens Advice’s in-depth analysis of 665 payday loan cases reported to its consumer service between 1 January and 30 June 2013, finds that at least 76% could have grounds for an official complaint to the Financial Ombudsman, including:

  • 1 in 5 were possible cases of fraud – where a person was chased for a loan they hadn’t taken out.
  • More than a third involved issues with continuous payment authorities including money that was not authorised to be taken.
  • 12% involved harassment whereby lenders pester people with phone calls and text messages rather than accept affordable repayment offers.
  • 1 in 10 were about lenders’ unfair treatment of people in financial difficulties.

Latest figures from Citizens Advice Scotland’s (CAS) on-going payday loans survey show that lenders are frequently acting in breach of the Good Practice Charter, put in place last November. Scottish CAB advisers dealt with over 1,200 cases related to Payday Loans from April to June this year, and clients are frequently reporting breaches – see case studies below.

Citizens Advice Scotland and Citizens Advice England and Wales launched a month-long campaign across the UK on Monday, urging payday loan customers not to let predatory lenders get away with treating them unfairly.

Consumers who are finding it difficult to raise their payday loan problem with their lender can contact the Financial Ombudsman who will help them through the complaint process.  There were 160 complaints made to the Financial Ombudsman between April and June this year about payday loans, with 72% upheld in favour of the consumer.

If a complaint is upheld by the Financial Ombudsman – and the consumer has lost out as a result – the lender can be ordered to put things right.  Consumers could get a refund on loan repayments, interest or default charges or compensation for any inconvenience caused.

Citizens Advice Scotland Chief Executive Margaret Lynch said:

“Across Scotland our bureaux are seeing clients whose payday loan debts have spiraled out of control. We’re seeing hardship and misery caused across the country. Our clients feel powerless but they’re not. This campaign is all about showing them that it is possible to fight back. We want to show people who have taken out payday loans how to identify when their lender has treated them unfairly, and how to do something about it. Citizens advice bureaux can help you negotiate a fair repayment plan and complain to the Financial Ombudsman service. It might even be that the Ombudsman feels you’re entitled to a refund for an unauthorised payment or compensation for unfair treatment.’

As part of the campaign Citizens Advice has launched a new online animation to help people get on top of their payday loan problems.  It explains that payday lenders aren’t allowed to take money from your bank account without you knowing, nor should they put pressure on to borrow more money or contact you at all hours of the day.  Citizens Advice Scotland is also taking to Twitter with the hashtag #paydaywatch as bureaux from across the country tweet about payday loan cases they are helping with.

Advice tips if you’re struggling to repay a payday loan:

  • Your payday lender should accept a repayment offer which is reasonable.
  • Don’t be pressurised to extend your loan – it will cost you more
  • It’s not ok for your lender to ring you during the night or more than once a day chasing you for money, or to contact your employer.
  • You should be able to get in contact with your payday lender.
  • If you are having these problems you can do something about it
    • Make a complaint by filling in our simple checklist at www.adviceguide.org.uk
    • Get advice from adviceguide.org.uk, from the Citizens Advice consumer service (08454 04 05 06  or 08454 04 05 05 for Welsh language line) or your local bureau
    • Make a complaint about a payday loan direct to the Financial Ombudsman Service consumer helpline on 0300 123 9 123 or 0800 023 4567 or via email complaint.info@financial-ombudsman.org.uk

Advice tips if you are in financial difficulty and considering a payday loan:

  • Get help with your money troubles. Your local bureau can provide debt advice and help you sort out your finances. By making a few changes you may be able to avoid taking out a short-term loan.
  • It is important to consider all the other options available to you before taking out a payday loan as they are expensive and could make your money problems worse.
  • Pay day loans can be a costly way to deal with short term financial problems and are not suitable for long term money troubles.
  • A loan from a credit union is more affordable – check if there’s a credit union in your area.
  • If you have a bank account, you may be able to agree an overdraft. But be careful of going overdrawn without permission and make sure you understand any fees and charges.
  • If you are thinking about taking out a payday loan to pay off other debts, don’t. Instead, speak to the companies you owe money to and agree a repayment plan. You can get help with debts from www.adviceguide.org.uk or your local citizens advice bureau.

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Benefits cap roll out begins

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A cap on the total amount of benefits that people of working age can receive has begun rolling out across the country. Couples and lone parents will now not receive more than £500 a week, while a maximum £350 will be the limit applied to single people. 

The benefits cap is not due to be rolled out in Edinburgh until 15 August, but claimants should really be making preparations for the introduction NOW.

The cap is an element of the government’s radical overhaul of the benefits system, which Work and Pensions secretary Iain Duncan Smith argues is necessary as the present system is ‘unfair’. The government has set the cap at a level they say reflects the current weekly household income.

Most benefits – Jobseeker’s allowance (JSA), housing benefit and child tax credits all count towards the cap, but there is no cap for people who receive Disability Living Allowance or its successor, the Personal Independence Payment. Those eligible for Working Tax Credit are also exempt.

“The benefit cap returns fairness to the benefits systems,” Mr Duncan Smith said. “It ensures the taxpayer can have trust in the welfare system and it stops sky-high claims that make it impossible for people to move into work.

“The limit of £500 a week ensures no-one claims more in benefits than the average household and there is a clear reason for people to get a job – as those eligible for Working Tax Credit are exempt.”

The DWP says about £90bn was paid out in benefit payments to people of working age and their families in 2009-10, and it expects the cap to save about £110m a year.

Shelter Scotland has issued the following advice: 

‘If the benefit cap will affect you it’s a good idea to:

  • reduce your spending and focus on rent payments
  • make up any shortfall between your housing benefit and your rent by using other income.

If you still can’t afford your current home then you may have to consider moving somewhere cheaper. If you’ve received a letter from the DWP warning you that your benefits may be reduced, or you’re worried that you’ll be affected by the cap, talk to a money adviser who’ll be able to help draw up a budget.

It’s important to prepare for this as early as possible to avoid falling behind with your rent and being evicted. If you’re worried that you’ll be threatened with homelessness because of the benefit cap speak to an adviser in your area.’

The benefit cap will be implemented across the country by 30 September.

Growing concerns over welfare reforms

The Church, charities and political opponents have spoken out over the imminent introduction the latest round of welfare reforms. With the controversial new ‘bedroom tax’ due to be introduced by the Westminster government in just over a fortnight, critics have united to ask the Tory/Lib Dem coalition to think again.

Justin Welby

In an open letter to Work and Pensions Minister Iain Duncan Smith, Archbishop of Canterbury Justin Welby (pictured above) and 43 Church of England bishops wrote on open letter to Work and Pensions Minister Iain Duncan Smith last week, expressing concern that welfare reforms could push as many as 200,000 children into poverty. The churchmen said that benefits caps will hit the most vulnerable people in society and ‘a civilised society has a duty to support the most vulnerable’.

In Scotland, Deputy First Minister Nicola Sturgeon called for the bedroom tax to be scrapped earlier this week, when announcing that extra advice and support will help those who will lose out under UK Government housing benefit cuts like the bedroom tax.

The Scottish Government is providing an extra £2.5 million to social landlords to ensure there is advice on hand for people who will lose housing benefit due to the under occupancy measures and other housing benefit changes being introduced by Westminster.

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Ms Sturgeon said: “I have made the Scottish Government’s firm opposition to the bedroom tax absolutely clear. It is a policy that will penalise some of the most vulnerable people in our society and I put the case for it to be scrapped in the strongest terms to the Deputy Prime Minister when we met in London this week – sadly there appears to be indifference to this argument at Westminster, despite strong opposition from across Scotland.

“We are determined to do everything that we reasonably can to help and as part of these efforts we are making available an extra £2.5 million to social landlords to help them ensure that people affected by housing benefit changes have the advice and support they need. This is on top of the £5.4 million we have already allocated to help those affected by benefit reforms, which will go to organisations such as Citizens Advice.

“This extra support will assist social landlords in their efforts to engage directly with affected tenants and seek to identify ways in which they can deal with the impact of the changes. We are continuing to consider all reasonable steps that we can take to mitigate welfare cuts, including the bedroom tax. However, these unjust policies show why we need the powers of independence to protect vulnerable people rather than simply trying to cushion the blows in Scotland. It would be far better to control benefits and welfare so unfair policies like the bedroom tax are not even considered, let alone implemented.”

Meanwhile North and Leith MP Mark Lazarowicz has produced figures showing that over 5200 people living in Edinburgh’s social rented sector – including nearly 20% of council tenants – will be hit by the ‘bedroom tax’, as they are considered by the government to be living in a home larger than they need or ’under-occupying’, so their housing benefit will be cut to reflect that.

According to the latest figures from Edinburgh City Council, 5,263 Council or social landlord tenants are currently live in a bigger home than the government says they need.

4,529 live in a home with one bedroom more than they are said to need and another 734 tenants live in a home with 2 or more bedrooms more than the government says they should have.

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Nearly one-fifth or 3,851 of the 20,331 Council tenants in the City are likely to be affected – but there are only 27 one-bedroom flats available to rent, either in Council-or housing association property.

In a statement earlier this week, Mr Lazarowicz said: “These figures show just how severe the impact is likely to be in Edinburgh. There is a real danger that people who see their housing benefit cut will fall into either arrears or debt, and in extreme cases may even become homeless. The result of the ‘bedroom tax’ may be that people go from ‘under-occupancy’ to overcrowding, especially if they have to be rehoused in bed and breakfast accommodation.

“It will cause tremendous problems for local councils who will struggle to provide alternative accommodation and to cope with the effect on their finances if tenants fall into arrears or have to be rehoused in more expensive short term accommodation.
“It highlights the desperate shortage of affordable housing both here in Edinburgh and across the rest of the UK but the Government seems to have turned its back on the problem and the people who will be affected by this.”

The Department for Work and Pensions estimates that it will affect 80,000 social housing tenants in Scotland overall or 33% of the total number of housing benefit claimants in the social rented sector in Scotland who will lose on average £12 a week.

There aren’t enough smaller properties available to meet the demand if people have to move and so Citizens Advice Scotland and Shelter Scotland have both highlighted the danger that some people could end up homeless.

The Government has made some late concessions – armed forces personnel and foster carers have now been exempted – but other than that it’s full steam ahead.

Responding to concerns over the welfare changes this week Mr Duncan Smith told MPs the benefits system was “out of control” and simply “giving more and more money” would not help.

Speaking during Work and Pensions Questions in the House of Commons, Mr Duncan Smith said: “”I always listen to everybody who gives me advice. I don’t necessarily follow it. I have no issue with the Church of England, with the bishops, for them to say whatever they believe. It’s quite right and proper. They should try and argue with us and put pressure on us over a number of issues. I simply say that I don’t agree that the way to get children out of poverty is to simply keep transferring more and more money to keep them out of work”.

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He went on: “The reality is what we’re having to do is reform a system that became completely out of control under the last government, get people back in work, for being in work is how you get your children out of poverty. The reality is that we are doing the right thing in bringing in the benefit cap. For the first time ever, people on low and average earnings will realise at last that those on benefits will not be able to be paid more in taxes than they themselves earn.”

The city council’s North Neighbourhood Team is now offering a drop-in service on Wednesdays between 10am-1pm to provide advice and support on a range of services.  Officers from the Rents, Choice, Revenue & Benefits Teams and Neighbourhood Support Service, along with Letfirst and Granton Information Centre staff, will be available.

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Healthy advice from GIC

Granton Information Centre (GIC) has extended their service at Muirhouse Medical Group. GIC’s Michelle Lee can now be found at the Muirhouse Avenue centre on Mondays and Tuesdays from 2 – 4pm.

 GIC have provided an advice service in local GP surgeries for many years, and have had a presence in the Muirhouse surgery for almost two years. The extra hours at Muirhouse became possible when the Muirhouse practice was extended, and it’s a service that patients registered at Muirhouse are using in increasing numbers.

“There’s as much of a demand for the service as there has ever been – perhaps even more so”, said Michelle, who has been with GIC for eight years. “The advice service has been getting particularly busy on Tuesdays, and having the additional day here makes a great difference.”

Muirhouse Medical Centre’s Gillian Anderson said: “Michelle is very much a part of our team – she’s been added to our appointment systems and participates in our six-weekly staff team meetings. It’s great to have Michelle here in the practice to give advice – updating staff on changes to legislation and other issues that may affect GPs – to the comprehensive service she provides to the local people who are registered at this practice. There are a lot of questions on benefits and entitlements that we couldn’t give the answers to, so it’s very useful having Michelle here to explain complicated things in a way we can all understand.”

One patient who particularly appreciates GIC’s GP surgery service is Alan, who lives in Muirhouse. Alan, who suffers from depression, turned to Michelle for help when his mother – who was also his carer – suddenly died last Christmas.

“I didn’t have a clue what to do – my mum had always done everything and I really didn’t know where to turn or where to start. It took me a long time to get over the shock of losing my mum and things sort of drifted – I got into a mess and I didn’t have a clue how to sort things out. It affected my health, which was not that great anyway, and I was so lucky that my GP was able to offer GIC’s advice service, saying we’d be able to get things sorted.” At this point I had been refused Employment & Support Allowance due to failing a Work Capability assessment; I had a funeral to organise and to pay for and had accruing council tax arrears and I had no money coming in.”

He went on: “When I spoke to Michelle it was a weight off my mind – it was amazing just how much better I felt just being able to share things with somebody, because I really didn’t have anyone else to help me, no-one else to turn to. I’m not exaggerating when I say that Michelle was my lifeline – she has supported me all the way through. Things were a mess – far too complicated for me – but with Michelle’s help things are looking up now – it’s a whole lot brighter, when just a wee while ago everything seemed hopeless.”

Michelle said: “Alan suffers from severe depression, and when he found himself alone he found it impossible to cope with forms, bills and paperwork. He found himself with an outstanding funeral bill, no money coming in because his benefits had been stopped and there were various other complications. It was a set of circumstances that anyone would have found daunting – never mind someone who had recently lost their mother. Fortunately, we have been able to systematically deal with all of the issues Alan faced, and things that once seemed insurmountable have been resolved. It is not an easy process, but we’ve got there. Alan has started to get his life in order, and he’s feeling better and more positive as a result.”

Michelle explained to Alan that she would assist with appealing the Employment & Support Allowance decision and would also assist with making an application to British Gas Energy Trust for help with the outstanding balance for the funeral. Michelle also identified a possible entitlement to Disability Living Allowance.

The Employment & Support Allowance decision was overturned at the appeal stage and Alan was placed in the support group. His weekly income increased from absolutely nothing to £105.05 a week, and he also received an additional backdated payment of £681.00.

The British Gas Energy Trust application was also successful and Alan was awarded £1960.80 to clear the outstanding balance of his mother’s funeral costs.

The initial application for Disability Living Allowance was unsuccessful, but GIC successfully appealed the decision and this increased Alan’s weekly income by another £41.10 – in total Alan’s annual household income has increased by £7,599.80!

Alan’s life has been turned around. “I’m starting to get out and about a bit more, which is hard to believe,” he said. “I can honestly say that, without this service, I really don’t think I would have been here to tell you this story. Seriously, it was that bad but things are getting better. I can never thank Michelle enough for everything she’s done for me and I count myself so lucky that my GP told me about the advice service.”

Granton Information Centre’s GP Surgery service is also available at Crewe Medical Centre on Tuesday mornings between 10.00am and 1pm.

 

Fire safety advice for freshers

As a new academic term starts Lothian and Borders Fire and Rescue Service is urging students to put fire safety at the top of their agenda for the years ahead:

Part of becoming a student is enjoying the freedom of being away from home and living with new friends. This can be a very enjoyable experience but it can also be daunting.

Living in halls of residence or rented accommodation means that you are responsible for looking after your own health and safety. Lothian and Borders Fire and Rescue Service work with universities and colleges to ensure that halls of residence are safe places to live, through the provision of free home fire safety advice for residents and ensuring that fire-warning systems are installed and maintained correctly.

As a resident within halls of residence, you have an obligation to ensure that the fire warning system and firefighting equipment are only used in an emergency. Unwanted false alarms caused by deliberate or malicious actuation of fire warning systems is a criminal act, which may result in prosecution, but more importantly, may lead to a delay in fire appliances responding to a genuine emergency elsewhere. Your university or college may also consider appropriate disciplinary action against students involved in such activities.

Whilst partying, smoking and drinking are all part of a student lifestyle, it is important to remember that this could put you at a higher risk of fire.

Make sure you know what to do if fire breaks out. Our advice is to get out, stay out and call 999 asking for ‘Fire’. Never attempt to tackle a fire yourself. If you are trapped by fire, get to a window if possible and dial 999. Fire Control will give you fire survival advice until firefighters can reach you.

Cooking and cigarettes are two of the most common causes of fire. In student accommodation, we are also often called to fires started by candles and tea lights. Be aware of your surroundings at all times. Don’t cook or smoke under the influence of alcohol and never leave candles unattended. If you have been drinking heavily you may be slower to respond in an emergency.

Tips on keeping your accommodation safe

  • Never leave cooking unattended
  • Never leave candles unattended
  • Keep candles away from flammable surfaces or textiles
  • Don’t cook or smoke indoors when you’ve been drinking alcohol
  • Don’t overload plug sockets
  • If a fire starts get out, stay out and dial 999
  • Practice an escape route with your housemates
  • Check furniture has the permanent fire resistant label
  • Take extra care with cigarettes and smoking materials. Don’t smoke in bed.
  • Extinguish cigarettes properly before you go to sleep
  • Switch off electrical appliances, like mobile chargers and hair straighteners, when not in use
  • Secure portable heaters up against a wall, so they don’t fall over. Keep them away from curtains, furnishings, never dry clothes on them.
  • Know your escape route in an emergency. Make sure you and your housemates know the quickest way out in the event of fire and consider an alternative route in case your usual one is blocked.
  • In all properties, the landlord must ensure gas appliances are installed and maintained annually by a registered plumber.
  • Know your rights. Landlords are responsible for supplying safe gas appliances and electrical wiring

Free home fire safety advice is available here: http://www.lbfire.org.uk/fire_safety/safety_home.htm and a free home safety visit can be arranged by calling 0800 169 0320 or by emailing community.safety@lbfire.org.uk

Lothian and Borders Fire and Rescue Service

Extreme weather safety advice from Lothian Fire and Rescue Service

Firefighters and control room operators faced a busy weekend as much of the Lothians and Borders experienced torrential rain showers and several flood warnings were in place.

With the rain looking set to continue, Alex Hume, Community Safety Group Commander for the Service said: “The extreme weather has been keeping the emergency services across the country very busy, and our crews are no exception. Our firefighters are trained to perform rescues in flood situations and have done so commendably over the past days. The Service’s control room personnel have also coped well handling an increased volume of calls.

“As the rain continues to fall, we would advise residents to follow our flood safety advice. Avoid entering floodwater whenever possible, whether you are in your vehicle or on foot, as there may be hazards you can’t see such as displaced manhole covers, and it’s almost impossible to tell how deep the water gets. Try to avoid contact with floodwater as it could be contaminated with sewage and bear in mind, electricity passes easily through water. For further advice please visit our website: www.lbfire.org.uk.”

Spring clean your finances on Dosh Day!

Lottery-funded Money Matters is offering a free opportunity to get your finances in order on Dosh Day – 21 March – at North Edinburgh Arts Centre.

Come and talk to representatives from:

Citizens Advice Bureau,Edinburgh.

Castle Rock Edinvar H.A. financial inclusion team.

Specialist Energy Advisor – advice on reducing your gas and electric bills.

North EdinburghCredit Union

LGBT – promote health of lesbian, gay, bisexual and transgender people. Also information and advocacy.

Healthy Living – help with stop smoking, healthy eating and drink awareness.

Adult Education – help with reading and writing.

JobCentrePlus – help in finding a job.

Volunteering and work information.

PLUS MANY MORE!!

Money saving ideas and a day of free advice from a range of organisations, plus free giveaways, free prizes, free things to do in Edinburgh, and more.

on Wednesday 21 March 2012, from 10.30am till 3pm,

 at North EdinburghArt Centre, 15A Pennywell Court.

(next to Muirhouse library, walk through Muirhouse Shopping Centre)

Lothian Buses – 27, 32 and 37