March sees sharp fall in Scottish business confidence

Bank of Scotland’s Business Barometer for March 2020 shows:

  • Overall confidence for firms in Scotland fell 22 points in the past month to -7%
  • Firms’ confidence in their own business prospects was -4%, compared with 14% in February
  • Research undertaken between 2nd and 16th March shows a sharper fall in confidence nationally during second week of the survey at -3%, among the lowest figures seen since the financial crisis

Business confidence in Scotland fell 22 points during March to -7%, according to the latest Business Barometer from Bank of Scotland Commercial Banking.

The research, taken between the 2nd and 16th March, showed that companies in the region had lower confidence in their business prospects at -4%. When taken alongside their views of the economy overall, this gives an overall confidence of -7%.

Across the UK, overall business confidence fell by 17 percentage points to 6% in March, the lowest level since October 2019.

However, the report showed that nationally, for the second week of the survey, a much sharper fall in overall confidence was recorded at -3%. It matches the lowest dip seen by the barometer since December 2011 and is otherwise the lowest dip since March 2009 during the global financial crisis.

Responding specifically to the impact of the Coronavirus, 66% of Scotland businesses stated that they had already been affected or expected to be impacted, ahead of Boris Johnson’s initial call for the public to stay at home on March 16th. The data illustrates the impact that the outbreak was having on business confidence before many initiatives launched by the Government to help combat the virus were announced.

The Business Barometer questions 1,200 businesses monthly and provides early signals about UK economic trends both regionally and nationwide.

Fraser Sime, regional director for Scotland at Bank of Scotland, said: “It’s impossible to accurately predict how COVID-19 will impact the Scottish economy, so it’s not surprising to see the confidence of Scottish businesses taking a dip as the pandemic evolves.

“The First Minister has called for a partnership to get through this period where the public sector, trade unions, businesses and third sector organisations work together to support Scotland’s workforce. We’re also working by the side of businesses and the government to help firms adapt and adjust as we navigate through this unprecedented period.

“At Bank of Scotland, we’ve committed to lend up to £18bn to businesses this year and have set aside £2bn of arrangement fee free finance to help those directly impacted by COVID-19. From tourism and hospitality to manufacturing, this support is available now. And we will continue to guide and help businesses across all sectors through any interruptions they may face.”

Businesses in the North East had the highest confidence at 23%, ahead of the South West at 16%, and London at 12%.

Those in the South East were the least confident, with an overall confidence of -10%, 16 points below the national average.

Sector overview

In March, overall business confidence fell across all four sectors surveyed. Confidence in the retail sector saw the sharpest decline, falling 21 percentage points to 9%. The manufacturing sector also saw a big decline from 31% to 11%, services was down 18 points to 1%, while the construction sector fell by 15 points to 14%.

Paul Gordon, Managing Director for SME and Mid Corporates, Lloyds Bank Commercial Banking, said: “There is now little doubt that businesses across the board are feeling the impact of COVID-19. 

“Many businesses have already had to pause their work and others are trying to adapt to new ways of working.

While all sectors have displayed a real dip in confidence, it is important that businesses take the support that is available to them to help them through this unprecedented and uncertain time. We remain committed to supporting our customers in the weeks and months ahead in any way we can.”

Hann-Ju Ho, Senior Economist, Lloyds Bank Commercial Banking, said: “The results in March demonstrate the impact of the shutdown of large swathes of the economy to combat the pandemic even in advance of the Government’s stringent measures announced in recent days.

“Sentiment has returned to historic low levels after improving in recent months. We will continue to monitor what businesses are telling us, and hope that they can take steps to minimise the impact of current economic downturn.”

Edinburgh Napier University commended

The UK’s independent higher education quality body has commended Edinburgh Napier University for a range of good practice, including its ‘strategic approach to widening participation and direct entry’ and its ‘support for developing students’ skills in employability, enterprise and entrepreneurship’.  

The Quality Assurance Agency for Higher Education (QAA) appointed a team of five independent experts to review the University in October and December last year.

In particular, the team commended the University in seven areas:

  • Its strategic approach to widening participation
  • Its support for developing students’ skills in employability, enterprise and entrepreneurship;
  • Its approach to monitoring postgraduate student academic progress
  • The systematic enhancement of leadership in learning, teaching and research;
  • Its clear partnership working between academic and professional services staff;
  • The effective development available for academic and support services staff; and
  • The developing institutional approach to the use of data.

Professor Alyson Tobin, Vice Principal of Learning and Teaching, Edinburgh Napier University, said: “I am delighted that Edinburgh Napier University has been commended for our approach to widening access and for the support we give to our students to develop their employability skills.

“The report also highlights the opportunities our students have to engage in entrepreneurial and professional development opportunities to enable them to be successful in their future careers.”

QAA’s report also makes a number of recommendations, asking Edinburgh Napier University to:

  • Ensure there are clear student representative structures in place at all levels and make sure there are effective arrangements in place for the recruitment, training and support for student representatives;
  • Continue to develop mechanisms to enhance student engagement and respond to the student voice;
  • Continue to develop support mechanisms for online learners, graduate apprentices, transnational education students and other groups studying off campus;
  • Consider introducing a structured and longitudinal institution-wide induction for postgraduate research students;
  • Ensure that all postgraduates who teach complete the mandatory course prior to commencing teaching;
  • Progress implementation of revisions to the institution-led review process;
  • Make external examiners’ reports accessible to all students; and
  • Review the English language entry criteria and the proficiency of students on all transnational education programmes.

Edinburgh Napier University’s full QAA review outcome, with further details on all the above, can be found on the QAA Scotland website here.

Hundreds of free haircuts for NHS staff

ONE of Edinburgh’s top hairdressing companies is offering hundreds of complimentary cut, blow dry and styling appointments to NHS workers when the capital’s communities are safe to return to the workplace following Covid-19.

Charlie Miller is setting aside 250 haircut appointments for allocation to NHS staff when its five Edinburgh salons reopen. This number will also increase by one additional appointment for every £100 e-voucher purchased in a ‘pay it forward’ initiative launched on its social media platforms today.

“We are all so grateful to our NHS staff for their massive personal and professional contribution during these very difficult times,” said Jason and Joshua Miller, Charlie Miller joint managing directors.

“Their support is relentless and we just want them all to know how much we appreciate their hours of hard work, determination and commitment to helping people get back to full health.

“Giving back is a huge part of the hairdressing culture and making people look and feel fantastic. We know that getting a haircut does more than just make someone look presentable. A haircut can boost overall hair health and lift your mood. After such a long and difficult situation, we’d like to give this kind of boost to our NHS staff.”

A Charlie Miller e-voucher can be bought via its online booking system at www.charliemiller.com.

Two in three Scots more reliant on their broadband than ever before

  • 64% of people in the Scotland are more dependent on their broadband and internet connection than ever before, as a result of the Covid-19 isolation. 
  • Half (51%) of Scots are using the internet to keep in touch with loved ones, to entertain themselves (58%), and to keep up with the ever-changing news (62%). 
  • Biggest broadband frustrations for the millions of people now working from home include inconsistent connection (8%), slower downloads (14%), and the internet cutting out for no reason at all (12%) 

Banished Brits are more dependent on their internet and broadband provider than ever before. In Scotland, 58% are increasing their internet use due to the restrictions of Covid-19, a new study reveals. 

As of Monday 23rd March 2020, UK residents were put under strict guidelines to stay at home.

The study, from leading price comparison website, Moneyexpert.com, found that 35% of people in Scotland are using the internet for different means because of Covid-19,  and that more than a quarter (27%) are finding it a lot more challenging to use the internet for things such as video calls or shopping for food online.

However, a huge 90% of people in the Scotland are using the internet in ways they never have before. While 62% are using the internet to keep up with the news and Government changes, 58% are relying on strong connection to keep themselves entertained, and to keep in touch with loved ones (51%).

15% are checking in on the elderly or an ‘at risk’ friend or family member, and some are even holding out hope for a summer holiday abroad by planning their next getaway!

With millions of Brits now working from home, the reliance on a strong connection is more necessary than ever. 

However, for many, the change from professional office to home office isn’t quite as smooth and simple as hoped for. Almost one in ten (8%) people in Scotland say the speed of their connection is completely inconsistent, and for some (12%) the internet is cutting out for no reason at all.

Virtual video meetings are causing Brits to look completely unprofessional, with a third of those in the Scotland (33%) missing meetings due to poor internet connection – on average, people have missed around four meetings since the pandemic began.

Unfortunately, broadband problems are not a new discovery in isolation.

More than two thirds (71%) of Scots have considered changing their broadband and consider cost as a factor they’d think about heavily (89%) when preparing to switch. Almost half (44%) would like expert advice when doing so.

Jason Smith, CEO of Moneyexpert.com, said: “With a significant proportion of the UK now working in a new way from home, many are coming up against new problems with their broadband and internet connection.

“45% of Brits are finding it difficult to connect to video meetings when more than one person in the house is using the internet, so consider creating a shared calendar to schedule meetings, and keep one room in the house free for those important calls.

“With weeks and months of uncertainty ahead, optimising our home spaces to be entirely fit for our changed needs will help us reduce stress and keep our sanity. A suitable broadband connection with a minimum guaranteed speed is a key part of that.”

Yesterday, broadband providers joined together to announce new measures to keep vulnerable broadband customers connected.

Natalie Hitchins, Head of Home Products and Services at Which?, said: “It is positive to see the industry working together to ensure vulnerable customers can stay connected during these unprecedented times, when more people than ever will be relying on a good broadband connection.

“Customer support is also vital to keep people connected, and a good provider will not only deliver decent connection but also good value for money and customer service when needed. Anyone with concerns on paying their bills should contact their provider immediately.”

Go to www.moneyexpert.com/broadband/ to view some of the best broadband deals available right now. 

Big Hearts: Gorgie charity opens new helplines

Big Hearts, the charity of Heart of Midlothian FC, is shifting their activity to focus on phone and online support, through new dedicated helplines launched today.

Over the past two weeks the Big Hearts’ team of nine staff has been working on alternative ways to maintain their vital work to local groups at a high risk of loneliness, poor mental health, complex family backgrounds and food poverty.

The new Big Hearts helplines are designed to provide regular support over the phone and use digital means to address people’s urgent needs – whilst ensuring the safety of all staff, volunteers and beneficiaries.

Based at Tynecastle Stadium, the charity supports more than 150 vulnerable adults and children on a weekly basis, through a range of programmes including the Kinship Care after school club, The Changing Room project and Football Memories for over 65s.

Craig Wilson, Big Hearts General Manager said: “On 13 March we decided to suspend all our face to face activity to ensure everyone’s safety. Our staff team has been working remotely, completing hundreds of calls to families, isolated adults and older people to assess their immediate needs and offer some guidance and support.

“After a couple of weeks working in this new setting, we are delighted to announce a new series of landline numbers that people can call for a confidential chat and some targeted support.”

Kinship Care Helpline: 0131 603 4927
Advice on parenting strategies, peer support & service referrals for local kinship care families.

The Changing Room at Hearts: 0131 603 4929
Mental health support, wellbeing info and regular peer support in partnership with SAMH.

Community Helpline: 0131 603 4928
Social connection & advice for beneficiaries and volunteers at risk of loneliness & poverty.

www.bighearts.org.uk

All of Us: still here to help in Edinburgh

Help is available for any families struggling in Edinburgh despite the ongoing health crisis, say the city’s Child Protection Committee and NSPCC Scotland.

All of Us was launched earlier this year to help people find out where to get support and advice with parenting or other worries about family life and where to turn if they have concerns about a child.

The campaign is also raising awareness among communities and professionals about the early signs of child neglect and how to help families who are struggling.

It has never been more important that both children and adults have somewhere safe they can turn to if they are worried. That is why Edinburgh’s Child Protection Committee and NSPCC Scotland are doing everything they can to ensure that vital services such as the NSPCC run Childline and various helplines for adults worried about a child can stay open, while also ensuring staff and volunteers have a safe environment in line with government advice.

The partnership wants to help parents and carers, who may be struggling, and signpost them to where they can get advice and support before reaching crisis point.

Carla Malseed, NSPCC Scotland local campaigns manager, said: “We know that looking after a child can be challenging for all parents, and now even more so as we all have to be responsible and stay at home to reduce the risk of spreading coronavirus.

“It is so important that people know there is still support out there and that they know where to turn for help.”

Joanna Barrett, Policy and Public Affairs Manager for NSPCC Scotland added: “The entire way we think about child protection has changed in a matter of days and it is encouraging how the Scottish Government has recognised the effects this crisis could have on children at risk of abuse and neglect.

“We all need to play our part by checking in with families however we can and reaching out for support and advice if we have any concerns.”

Jackie Irvine, Chair of the Edinburgh Child Protection Committee, said: “We appreciate these are extremely challenging times for everyone, but protecting young people and supporting families remains a priority for us.

“The need for people to support each other is greater than ever, which we are seeing as communities pull together and show great strength.”

For parenting advice and support visit NSPCC helpline or call 0808 800 5000, weekdays 8am to 10pm and weekends 9am to 6pm. People can also contact Social Care Direct on 0131 200 2324.

To find out more about the campaign visit www.edinburgh.gov.uk/allofus 

Police Scotland: ‘vast majority complying with Coronavirus measures’

Police Scotland has thanked members of the public and businesses for complying with a new law designed to slow the spread of coronavirus.

Officers were given the power on Friday, 27 March, to fine people who refuse to stay at home and only go outside if they have a ‘reasonable excuse’.

Initial indications show that officers had to issue penalty notices on only 25 occasions across the country.

Deputy Chief Constable Malcolm Graham said: “We’ve had high visibility patrols in place right across the country since we were given these enforcement powers.

“But it’s clear that the vast majority of people are complying with the measures. They know the message is to stay at home, and by and large, they’re doing that.

“Where our officers have encountered people outside, they’ve been able to engage with them or educate them on why it’s so important to follow the guidance from our public health experts in order to save lives and protect the NHS.

“There will always be people who refuse to comply, but the low number of penalty notices shows they are in the minority and in those cases we’ve had to use enforcement as a last resort. This is a big change to the way people live their lives and they need to adjust to that.

“There were issues with people driving to some outdoor spaces such as parks and we will address this, working with our partners in local authorities where appropriate.

 “We have been given extraordinary powers in an extraordinary situation, powers we would not normally wish to have, but I’d like to thank the public for helping and supporting us. We police with the consent of the communities we serve, so a positive relationship with those communities is of huge importance to us.”

To enforce social distancing, people in Scotland are being asked to stay at home and only go outside if they have a ‘reasonable excuse’. These include shopping for necessary food, household and medical supplies, travelling to and from work where working from home is not an option, and daily exercise that adheres to social distancing guidance.

Full details of the measures are available here.

Police Scotland can issue penalty notices of £30, rising to £60 if not paid within 28 days, where they have reason to believe there has been an offence under the regulations. These penalties are doubled for each repeat offence up to a £960 cap, with no reduction for early payment. Due to the exceptional nature of these powers, the regulations will be reviewed at least every 21 days to ensure they are still necessary.

Scotland Cares: tens of thousands sign up to volunteer

More than 23,000 people have signed up to volunteer during the coronavirus (COVID-19) pandemic through the new ‘Scotland Cares’ campaign. This number is in addition to the thousands who are already delivering vital support to vulnerable people in their local communities.

The volunteers offered their support through the Ready Scotland website which launched this morning. Over 8,000 people have offered to support local public services through the Red Cross and over 11,000 more through working with existing charities and groups via Volunteer Scotland.

Another 2,000 people have used the recruitment portal – also accessible through Ready Scotland – to indicate that they have the relevant skills and qualifications to work in our NHS. This takes the total numbers of students and retired health and social care workers who have expressed an interest to nearly 6,000.

First Minister Nicola Sturgeon said: “I want to thank each and every person who has registered an interest in the Scotland Cares campaign – the offer of support at this critical time is invaluable. As well as enabling medical students and former health staff to help the NHS, it also encourages people to help their communities across Scotland.

“The response we have had to this call for applications is indicative I think of a wider point – many people across Scotland are responding to this difficult period by showing a sense of community and solidarity.”

Cabinet Secretary for Social Security and Older People Shirley-Anne Somerville said last night: “The response to the Scotland Cares campaign, which has recorded over 21,000 new volunteers in just one day, has been tremendous.

“This is in addition to the thousands of student and retired health and social care workers who have expressed an interest in or applied for posts to help support the NHS during the coronavirus outbreak.

“Thank you to everyone who has already registered to volunteer or who have signed up to support our NHS. Your support at this critical time is invaluable.”

Volunteers who want to support their communities should visit www.ReadyScotland.org to find out how they can help.

GIC still providing support and advice

Due to the Coronavirus restrictions our office currently remains closed to the public – but Granton Information Centre is still operating!

Please call us Mon – Fri, 9.30am – 4pm on 0131 551 2459 or 0131 552 0458 if:

•  You would like to arrange a telephone appointment to discuss money, benefits, housing or debt

•  You wish to discuss an existing case

•  You require a foodbank referral

All messages will be returned as long as you clearly leave a telephone number for us to reach you on.

Emails are being checked daily – our email address is info@gic.org.uk

GIC Covid19 advice

Granton Information Centre – here for you

 

Dominic Raab: Stranded travellers are coming home

Foreign Secretary Dominic Raab gave the 30 March 2020 daily press briefing on the government’s response to the COVID-19 pandemic:

Good afternoon, welcome to Downing Street for today’s coronavirus press briefing. I’m joined by our Chief Scientific Adviser, Sir Patrick Vallance and Dr Yvonne Doyle, Medical Director at Public Health England.

Before Sir Patrick provides an update on the latest data from our COBR coronavirus dashboard, I just want to give you an update on the steps that we as a government are taking to defeat coronavirus.

Our step-by-step action plan is aiming to slow the spread of the virus, so fewer people need hospital treatment at any one time, thereby protecting the NHS’ capacity. At each point we have been following the scientific and medical advice and we’ve been very deliberate in our actions – taking the right steps at the right moment.

We are also taking unprecedented action to increase NHS capacity by dramatically expanding the numbers of beds, key staff, life-saving equipment on the frontline so that we give people the care they need when they need it most.

That’s why we are instructing people to stay at home, so we can protect our NHS and save lives.

I can report that through the government’s ongoing monitoring and testing programme, as of today:

  • 134,946 people have now been tested for the virus
  • 112,805 have tested negative
  • 22,141 have tested positive

Of those who have contracted the virus, 1,408 have, very sadly, died. We express our deepest condolences to the families and friends of those who have passed away and I think those figures are a powerful reminder to us all of the importance of following the government’s guidelines.

We must stay at home to protect our NHS and save lives.

I would like to thank all those involved on the frontline and in particular all of those in the NHS for their battle against the virus, the amazing doctors, the amazing nurses and all the support staff working day and night.

The thousands of other key workers – from our teachers to supermarket workers to our fantastic diplomatic network – who are all as a team working around the clock to get us through this unprecedented coronavirus challenge.

This is a united national effort and the spirit of selflessness shown by so many is an inspiration.

I now want to turn to what we’ve been doing to support British people travelling around the world.

Coronavirus hasn’t just challenged us at home, it is the greatest global challenge in a generation. And as countries work to secure their borders and stop the further spread of this deadly virus, we appreciate that an unprecedented number of UK travellers are trying to get home, and we’re not talking a few hundred or even a few thousand. We’re talking about hundreds of thousands of people travelling around the world.

So with that in mind, on 17 March, we advised people against all non-essential travel around the world.

And since 23 March, we have advised that all UK residents who were currently travelling abroad should return home. Hundreds of thousands have already done so.

But many travellers haven’t yet managed to get home. From young back-packers to retired couples on cruises. We appreciate the difficult predicament that they find themselves in.

We also recognise the anxiety of families here in the UK, who are concerned to get their loved ones home. It is a worrying time for all those who have been affected.

And I want to reassure them that this government, their government is working around the clock to support, advise and help British travellers get home.

I have spoken to more than 20 foreign ministers around the world in the last week or so to support this effort, to keep airports and ports open, and to facilitate access to them by British travellers.

Over the weekend, I spoke to foreign ministers from Australia, New Zealand, India and Brazil and Pakistan, and I also spoke to the Ethiopian Prime Minister, and in all of those cases urged them to work with us and keep commercial routes flying.

Given the scale and the complexity of this challenge, it inevitably requires a team effort. So the Foreign Office is working with other governments, and there is a particular focus on transit hubs, and we’re also working with the airlines to keep as many flights running as possible.

We have a lot more to do, but we have already helped hundreds of thousands of Britons get home.

The first priority has been to keep as many commercial flights running as we can, and that’s based on just purely the scale and the number of people who want to come home.

As a result of those efforts, and the cooperation we received from the Spanish government, we’ve enabled an estimated 150,000 UK nationals to get back from Spain. On other commercial routes that have come under pressure, we’ve worked with partner governments and airlines to get back 8,500 UK travellers back from Morocco and around 5,000 UK nationals from Cyprus.

That gives you a sense of the scale of the challenge and the numbers of British travellers abroad.

Now in circumstances where commercial flights can’t operate, we have already chartered flights, which proved necessary to return 1,400 UK nationals on flights, for example, from China at the outset of this crisis and more recently from Peru.

We’ve not faced challenges in getting people home from abroad, on this scale, in recent memory. Airports are closing down or preventing airlines from operating on a commercial basis. Local authorities have placed restrictions on movement that prevent people from getting to the airport. And the critical transit hubs that we rely on for long-haul flights are also shutting down, or in some cases, limiting their flights.

Some of these restrictions have been done with very little notice, some with no notice at all which makes it very difficult to respond. So, international collaboration is absolutely vital.

As I said, it is a team effort, in it involves government working with other governments and also with the airlines.

So with that in mind, I can today announce a new arrangement between the government and airlines to fly home tens of thousands of stranded British travellers, where commercial flights are no longer possible. Partner airlines include British Airways, Virgin, Easyjet, Jet2 and Titan, and this list can be expanded.

Under the arrangements that we are putting in place, we will target flights from a range of priority countries, starting this week.

Let me explain a little bit about how this will work in practise.

Where commercial routes remain an option, airlines will be responsible for getting passengers home. That means offering alternative flights at little to no cost where routes have been cancelled. And it means allowing passengers to change tickets, including between carriers.

So for those still in those in countries where commercial options are still available, don’t wait. Don’t run the risk of getting stranded. The airlines are standing by to help you. Please book your tickets as soon as possible.

Where commercial flights are no longer running, the government will provide the necessary financial support for special charter flights to bring UK nationals back home. Once special charter flights have been arranged, we will promote flights them through the government’s travel advice and by the British Embassy or High Commission in the relevant country.

British travellers who want a seat on those flight will book and pay directly through a dedicated travel management company.

We designated £75 million to support those flights and airlines to keep costs down and affordable for those seeking to return to the UK.

In arranging these flights, our priority will be the most vulnerable, including the elderly or those with particularly pressing medical needs, and also looking in particular at countries where large numbers of UK tourists struggling to get home.

UK travellers, if they haven’t already done so, should check Foreign Office Travel Advice and that advice is under constant review, and it can help travellers to find out more details of how to access the flights under this arrangement.

They should also follow the social media of the UK embassy or high commission in the country where they find themselves, so that they can be directed to accurate real time information, including from the local authorities.

For any questions that can’t be answered in that travel advice, or by the UK Embassies or High Commission, we also have our call centre working 24 hours a day, 7 days a week.

I know that it has been difficult for some travellers to get through. Just to give you a sense of volume: on average, we normally receive 1,000 calls a day to that call centre. Last Tuesday, we had nearly 15,000 – the highest on record.

So we’ve boosted our resources, we’ve redeployed people to assist in the call centre and we’ve tripled our capacity.

Yesterday, the call centre answered 99% of calls, and helped thousands of British travellers to get the answers they need.

So, for those stranded, or for families nervously waiting news and wanting to see their loved ones return home, we are doing everything we can. We have improved our advice and boosted the call centre, so travellers get better and swifter information.

We have put in place this arrangement with the airlines so that we can reach British citizens in vulnerable circumstances abroad where commercial flights aren’t running. And we’re working intensively round the clock with all of our partner countries and governments around the world to keep open the airports, the ports and the flights to bring people home.

We’ve not faced an international challenge quite like this before, but together we are going to rise to it.

And, of course here at home, we can all support our NHS by continuing to follow the guidance to:

  • stay at home
  • protect our NHS
  • and save lives