Month: March 2020

New Mortgage Information Support Service launched

New Mortgage Information Support Service to ease financial worries of local people amid COVID-19 outbreak

Mortgage Advice Bureau in Edinburgh has launched a dedicated Mortgage Information Support Service to help homeowners who are worried about their finances as a result of the Coronavirus (COVID-19) outbreak.

The free support service, which is available to homeowners in Edinburgh, has been set up to answer any queries or worries people may have about paying their mortgage, and to guide them back to financial security.

To speak to a qualified mortgage adviser via the support service, homeowners should call 0800 652 6649.  Mortgage Advice Bureau in Edinburgh has also created an online resource of FAQs on the topic. This will be updated daily as more queries are raised. This resource can be found here.

In an ever-changing economic climate, the UK government is responding daily with new measures to minimise the impact of the Coronavirus, not only on our health, but our finances too. This includes access to a mortgage payment holiday of up-to three months for those worst hit financially by the virus.

However, this may not be homeowners’ only worry regarding monthly finances and with the new Mortgage Information Support Service, Mortgage Advice Bureau is answering people’s most common questions around managing their household finances to help them cope.

Dylan Kelly, head of marketing at Mortgage Advice Bureau Regional Network Partner – Scotland, explains further: “We are living in unprecedented times and some homeowners are rightly worried about their finances.

“With a mortgage typically being a homeowner’s largest outgoing, monthly mortgage payments are naturally going to be homeowners’ biggest concern. We’ve set up the Mortgage Information Support Service to help people through this challenging period and to offer advice to those who need it most.

“The helpline is managed by fully qualified mortgage advisers who can provide guidance about what to do if repaying a mortgage is a worry during the Coronavirus outbreak. As the situation changes in the UK and across the globe, it’s difficult for people to foresee how their monthly income will be affected, particularly for homeowners on short-term, temporary or zero-hours contracts.

“The government is doing its best to help people during these difficult times and we certainly take financial well-being very seriously, so we are also doing our upmost to support people. We hope that the helpline will allow homeowners to talk openly and get them back on track with their finances.”

For more information or to speak to a qualified mortgage adviser via the support service, call 0800 652 6649.

You can also find out more information about the Mortgage Information Support Service or view the FAQs here. 

Volunteer Edinburgh – Coronavirus update

It goes without saying that this is the most unprecedented of times. There has already been a large volunteer response and over the coming weeks this will evolve and what is needed will change also (writes Volunteer Edinburgh Chief Officer PAUL WILSON).

At Volunteer Edinburgh we have been working flat out to adapt and respond and I know all of you will have been doing so too.

We thought it important to let you know what we have done so far and what we are going to do in response to the Coronavirus pandemic.

Advice on being a good neighbour

Many people around the city are wanting to help within their communities and our message is very much think local, act local. Just be a good neighbour. This is especially important given the current restrictions on movement.

We have a lot of advice for people who want to be good neighbours on our website here and we also have information for individual citizens on how to so this safely. This information is evolving constantly so please continue to refer people to it.

Do you need volunteers?

I know many volunteer involving organisations across the city have been adjusting and adapting to the current crisis. Your available volunteer numbers may well be down as a result of self-isolation or it may be that there are more or different opportunities that you need volunteer support with. We are being approached by many people who want to volunteer. If you need volunteers please use our existing online advertising routes here.

If you have not used this before and need support to do so contact us on 0131 225 0630 or email paul.bennett@volunteeredinburgh.org.uk.

If your opportunity is COVID-19 related please use COVID-19 in either the title or the role description as this will mean your opportunity is automatically added to our COVID-19 volunteering opportunities listing.

Appeal to volunteer managers

If you are an experienced volunteer manager but you are not currently engaging or managing volunteers, for whatever reason, we are looking for your help. If you think you can support some of the work that we will be doing over the coming weeks please let us know by contacting javier.tejera@volunteeredinburgh.org.uk.

We are currently working hard to coordinate a wide volunteer response to support vital services over the coming weeks. We are likely to need some help from volunteering professionals. So if you think you can help please let us know.

Engaging new volunteers at this time

Anyone engaging new volunteers during this crisis knows that normal best practice processes that we use may be difficult to maintain. It is important to consider how you can adapt your practices and be pragmatic while safely engaging volunteers. It may not be possible to get references for example. Social distancing requirements may make orientation challenging. Here are a few ideas which you might find useful:

Can you put your applications on line? Perhaps consider using Google Docs?

Can interviews and indeed orientation/induction be done via Skype/Zoom/WhatsApp?

References are likely to be impracticable at the moment. Can you ask for people to verify their identity more than you usually do? Remember many larger employers will undertake a variety of checks on employees, so if someone can prove they work for a particular company consider whether that can provide you with additional confidence.

Can you record your orientation/induction on a phone so that you can use it repeatedly? This is not the time to be worrying about production values!

You can find out further information about regulated work and PVGs here.

If you have a genius idea on adapting your volunteer recruitment please share it with us and we will let people know.

Inspiring Volunteer Awards

Of course our Inspiring Volunteer Awards which were scheduled for Wednesday 3 June have now been postponed. No decision of a new date has been made for the moment.

Rest assured that we will keep in touch when any further action or decisions have been made. If you have any questions then please contact events@volunteeredinburgh.org.uk.

Support from EVOC

Our Third Sector Interface partner EVOC would like to know what support organisations might need from them at this time. Please take a moment to complete their survey.

EVOC are also soon to launch a downloadable resource which will detail some of the emerging third sector and community groups work across the city. Remember that EVOC can signpost your organisation to networks or to similar organisations who are looking to collaborate around themes. For this contact info@evoc.org.uk.

If organisations are looking to source free training on anything that this is useful at the moment, can they email requests to julieanne.hill@evoc.org.uk for more information.

Thank you,
Paul J Wilson
Chief Officer of Volunteer Edinburgh

Granton Information Centre: still here for you

Due to the Coronavirus outbreak our office is currently closed to the public – but  GIC is still operating!

Call us Monday – Friday, 9.30am – 4pm on on 0131 551 2459 or 0131 552 0458 if:

•You would like to arrange a telephone appointment to discuss money, benefits, housing or debt

•You wish to discuss an existing case

•You require a foodbank referral

All messages will be returned as long as you leave a clear telephone number for us to reach you on.

Emails will be checked daily: our email address is info@gic.org.uk

Government launches Coronavirus Information Service on WhatsApp

The UK Government has launched a GOV.UK Coronavirus Information service on WhatsApp.

The new free to use service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services.

This will help combat the spread of coronavirus misinformation in the UK, as well as helping ensure people stay home, protect the NHS and save lives.

The GOV.UK Coronavirus Information Service is an automated ‘chatbot’ service which will allow the British public to get answers to the most common questions about coronavirus direct from government.

The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting.

The service will also allow the government to send messages to all opted-in users if required.

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.

A set of menu options is then presented which the user can choose from and then be sent relevant guidance from GOV.UK pages as well as links to GOV.UK for further information.

Matt Idema, Chief Operating Officer, WhatsApp, said: “At difficult times like these, people are using WhatsApp more than ever to connect with and support their friends, family and communities.

“We are pleased to be able to provide the UK Government with the communications tools to help them answer the public’s questions about the virus with reliable, timely health advice, in order to keep people safe.”

Prof Yvonne Doyle, Medical Director, Public Health England, said: “This service will help us ensure the public has a trusted source for the right information about coronavirus, updated with the latest public health guidance and providing assurance that they are not misled by any of the false information circulating.

Other recent Government communications include:

Earlier this week the government texted people across the UK to inform them of the new rules announced by the Prime Minister on 23 March 2020. Details here – https://www.gov.uk/government/news/coronavirus-sms-messages

The Government has also sent text messages to the vulnerable as part of the shielding package announced by the Prime Minister on 22 March 2020.

Details here – https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

Luminate@Home

Luminate, in partnership with Scottish Care, is launching Luminate@Home, a new programme of short online films demonstrating creative activities for you to do wherever you are.

The activities will be presented by professional artists and will feature different arts forms including crafts, poetry, music and dance.

Luminate have developed the films in partnership with Scottish Care, and they are aimed at people living in their own homes, as well as care home staff who are looking for ideas of activities for residents.

We understand that this is a worrying and difficult time for everyone, especially if older individuals are having to spend the next few weeks isolated at home or in a care home, and we hope that you will find the activities enjoyable and engaging to do over the next few weeks.

Films will be posted every Tuesday and Friday at 2pm on the  Luminate website and Facebook page as well as on their Vimeo and YouTube channels.

Once posted, the films will be left online so you can access them at any time.

Enjoy the films and stay safe from all at Luminate and Scottish Care.

Coronavirus: Scotland forms new expert group

A new expert group providing additional scientific analysis of the impact of COVID-19 in Scotland has been announced by the First Minister.

As the number of cases increases, it is important that we have the fullest possible understanding of exactly how COVID-19 is spreading in Scotland.

Professor Andrew Morris, Professor of Medicine at the University of Edinburgh and Director of Health Data Research UK, will chair the Scottish Government COVID-19 Advisory Group.

He will be supported by vice chair, Professor David Crossman, Dean of Medicine at the University of St Andrews and Chief Scientific Advisor for Health at the Scottish Government.

The group will supplement the advice coming to the four nations from the Scientific Advisory Group on Emergencies (SAGE) to further strengthen Scottish Government modelling work informing national and local decisions in Scotland during the pandemic.

Chief Medical Officer Dr Catherine Calderwood (above) said: “We are facing an unprecedented situation and it’s crucial we not only follow the latest scientific advice coming from SAGE, but establish what that means here in Scotland on a local level.

“It’s vital that we are well equipped to deal with all possibilities as this outbreak grows globally and this advisory group will play a key role in developing our understanding of the virus and its impact on Scotland.

“We will continue to work closely with the UK Government, Welsh Government and the Northern Ireland Executive as part of a coordinated response to this virus.”

Read the COVID-19 Guidance for Non-Healthcare Settings.

The latest numbers of test results are published at 2pm each day on the Scottish Government website.

Updates on public health advice for coronavirus can be found on the NHS Inform website, and a free helpline has been set up for those who do not have symptoms but are looking for general health advice: 0800 028 2816.

Common symptoms of coronavirus include:
• fever or a temperature of above 37.8°C
• persistent cough

Key Worker status: Usdaw appeals to local authorities

Retail trade union Usdaw has written to the Scottish Government THREE TIMES urging them to clarify that workers in the food and pharmaceutical supply chains are defined as key workers and therefore able to access school childcare provision. 

The union has not received the necessary clarity, so has written to all Scottish local authority leaders directly, pleading with them to allow retail and pharmaceutical workers to make use of the much needed services schools offer, to enable them to go into work and provide the essential services we all rely on.

Stewart Forrest,Usdaw Divisional Officer for Scotland, said: “Usdaw is extremely disappointed with the guidance issued by the Scottish Government on Friday regarding school closures.

“In the rest of the UK, the essential role of food and pharmaceutical workers has been recognised, with these workers rightly prioritised for childcare provision.  This has not been made clear in the guidance for Scotland.

“There is an extraordinary effort being undertaken by workers throughout the supply chain, to keep Scotland fed.  The supply of food and medicine is always an essential service, now more than ever. There should be no question whatsoever that our members in these roles are essential workers and that they need to be prioritised.

“It is very disappointing that we have been forced to write to local authority leaders directly, but we will not let this rest until our members, who are doing essential work in very difficult circumstances, have the correct support that they desperately need.”

PM’s daily briefing: Wednesday 25 March

Good afternoon. Thank you for joining us for today’s daily briefing on coronavirus.

I would like to update you all on the government’s plan to defeat the virus and on the latest developments.

I am joined once again by our Chief Medical Officer, Professor Chris Whitty, and the Chief Scientific Advisor, Sir Patrick Vallance.

From the very beginning of this crisis I have followed the advice of our world-leading scientists.

To defeat coronavirus by taking the right measures at the right time.

What everyone needs to recognise is that our NHS – like any world-class health service – has only limited numbers of doctors, nurses and specialist equipment.

So, the more people who become sick at any one time, the harder it is for the NHS to cope.

And so it is vital to delay the spread of the disease and reduce the number of people needing hospital treatment at any one time.

That is why we have given the clear instruction that people must stay at home – unless they have one of the reasons we have set out.

And, with your help we will slow the spread of the disease.

I want to thank everyone who has been following the clear rules that we set out on Monday.

And I want to thank everyone in the NHS, the front line of the fight against coronavirus.

And of course all our public services.

Our teachers and our school staff, the transport workers, police officers,

And everyone who is keeping this country going.

But I also want to offer a special thank you to everyone who has now volunteered to help the NHS.

When we launched the appeal last night we hoped to get 250,000 over a few days.

But I can tell you that in just 24 hours 405,000 people have responded to the call.

They will be driving medicines from pharmacies to patients.

They will be bringing patients home from hospital.

Very importantly they’ll be making regular phone calls to check on and support people who are staying on their own at home.

And they will be absolutely crucial in the fight against this virus.

That is already – in one day – as many volunteers as the population of Coventry.

And so, to all of you, and to all the former NHS staff who are coming back now into the service.

I say thank you on behalf of the entire country.

Now I want to take some questions but finally I want to remind everyone of our core policy:

Stay at home

Protect the NHS

And save lives.

Shut out the Scammers

Police Scotland is advising the public to be cautious of strangers offering bogus services during the coronavirus (COVID-19) pandemic.

Social distancing and self-isolation mean more people than usual are in their homes at the moment. This presents an ideal opportunity for criminals to take advantage of elderly and vulnerable people, in particular.

Across the UK there is evidence fraudsters are increasingly targeting members of the public, as well as organisations of all sizes, with emails, texts, telephone calls and social media messages offering advice and treatments for coronavirus (COVID-19).

Scammers have set up fake websites to sell products and offer so-called cures or testing kits, as well as requesting donations to help victims. In some instances, cold callers have contacted organisations suggesting a legal requirement to have certain measures in place by a specific deadline.

Launching the campaign, Chief Superintendent David Duncan, Safer Communities Division said: “We are aware that community groups are being set up to help vulnerable members of our communities and we do not, in any way, want to impact on the good work being carried out.

“However it is imperative that we are all aware that vulnerable people can be seen as easy targets by criminals seeking to take advantage of this unprecedented and dynamic situation.

“Anyone can be a victim of doorstep crime – it is nothing to be embarrassed about. Criminals can be very clever, and play on your emotions and insecurities. If someone comes to your door claiming to be from a legitimate organisation, always ask for identification.

“Don’t give people money or your bank details if they come to your door and offer to do shopping for you if you don’t know them. And never give your debit or credit card and PIN to anyone.

“If you are self-isolating, let friends and family know and if in doubt about anyone offering services at your door, step back and take a few minutes to contact them for advice. You can also visit the Police Scotland website for more information.”

Between April and September 2019, more than £600,000 has been taken from householders in 306 instances of doorstep and bogus crime.

Fiona Richardson, Chief Officer of Trading Standards Scotland said: “Trading Standards is at the forefront of tackling consumer related scams.

“Working in partnership with the police and other Shut out Scammers partners means that we are better able to protect our most vulnerable citizens from COVID related scams.”

Police Scotland is working with a number of partners on the Shut Out Scammers campaign to signpost the public to relevant prevention advice and support services. These include: Trading Standards Scotland; Advice Direct Scotland; Neighbourhood Watch Alert; Age Scotland and the Scottish Fire and Rescue Service.

If you want to read more of our advice and guidance on preventing crime, visit our dedicated webpage at https://www.scotland.police.uk/keep-safe/personal-safety/Shut-Out-Scammers.

A video of Chief Superintendent David Duncan speaking about the campaign is available via this link: https://we.tl/t-i53gCyIlS0

Working together for Worker Safety

Economy Secretary Fiona Hyslop and STUC General Secretary Grahame Smith have issued a joint statement outlining the shared commitment to fair work practices in Scotland.

The statement calls on employers, trades unions and workers to work together to reach the right decisions on all workplace issues that arise throughout the coronavirus (COVID-19) outbreak and ensure workers are treated fairly.

Economy Secretary Fiona Hyslop said: “Partnership with workers and trades unions is crucial to making the right decisions to protect workers and ensure public safety while also helping businesses to stay open and keep people in employment.  

“Employers must allow their staff to follow medical advice to self-isolate or isolate with their households. Workers should never feel pressured to breach that advice. Fundamentally, employers should look to maintain jobs and pay their workers throughout this crisis, and to make use of Government support to achieve this.

“Scotland’s success as an economy is built on a shared endeavour between workers, unions and employers and this approach will help us get through this outbreak.

“It is now more important than ever that Scotland adopts Fair Work principles and practice to get through the COVID-19 health and economic crises and support businesses and their staff to get through this together with co-operation. Many companies are doing this and I thank them for it.”

STUC General Secretary Grahame Smith said: “This statement rightly sets out the high expectations that the Scottish Government and the STUC has that fair work principles will be fully applied by employers during the crisis to address the many concerns that workers are experiencing on the ground.

“Fundamental in all of this, is the need for unions and workers to be fully involved in making the key decisions. What constitutes fair work is not in the gift of employers.

We’ve seen already that some employers can’t be trusted to take decisions that respect the health and safety, the welfare and the incomes of workers. Unions can be trusted and have been demonstrating this throughout the crisis, working day and night to support workers, defending incomes and job security and ensuring that everyone can work safely when necessary or is empowered to stay at home.

“We welcome the commitment from the Scottish Government that it will use all of its influence to ensure that employers act in line with the principles set out in the statement.”

View the statement in full here.

Earlier this week the STUC today issued a stark warning to employers as it was inundated with complaints from workers about companies keeping open for non-essential work and pressuring employees to present for work even while business was suspended.

It warned employers that they could find themselves in implied breach of contract and face future constructive dismissal claims if judged to be endangering workers. With Government advice making clear that only essential work should continue, the burden of proof would be on the employer to prove they had acted reasonably.

The STUC also said that employers have a statutory duty to risk assess for COVID-19, as it is a ‘substance hazardous to health’, and to put in place a safe system of work.

STUC General Secretary Designate, Rozanne Foyer said: “While many employers have acted swiftly and correctly too many have not. This has caused general confusion and real alarm. Union offices across Scotland have been inundated with calls from members. Meanwhile the STUC is fielding questions by the minute from worried workers.

“Our advice to workers is clear, contact your union for support, join a union and in the meantime contact the STUC for advice. Speak to other workers and make a joint demand of the employer to present clear justification of a decision to compel you to work.

“Contact your health and safety rep if available or otherwise insist on seeing the full risk assessment your employer is obliged to undertake.”