Coronavirus: #CommunityResponse

Leaders from different sectors have joined forces to drive a crucial Community Action Response to encourage everyone to do what they can to support their communities and particularly vulnerable and isolated people during Coronavirus (Covid-19) pandemic.

Launched by Eden Project Communities with partners The National Lottery Community Fund, Nextdoor, Neighbourhood Watch, Campaign to End Loneliness and Eco Attractions Group, the Community Action Response has been created because of the unprecedented challenge that Coronavirus presents for people in every neighbourhood in the UK.

Eden Project Communities is a UK wide network that has grown out of community building campaign The Big Lunch, which reaches over six million people in communities every year. The organisations are calling for everyone to take steps that will help communities cope when the worst impacts of the virus hit.

Community Action Response – five things you can do:

  1. Think of others, consider your actions & be kind: People in every community will face the challenges of Covid-19 in some way – from needing basic provisions to help while they are unwell.
  2. Connect and reach out to your neighbours: as self-isolation increases, we need to find new ways to stay connected and check in on one another for our physical and mental wellbeing. Share phone numbers and stay in touc
  3. Make the most of local online groups: Keep up to date, share information and be a positive part of your local community conversations using platforms like Nextdoor.
  4. Support vulnerable or isolated people: different groups in our communities are at increased risk and social isolation and loneliness are key concerns for all ages. There are things you can do like volunteering for local support services or donating to food banks to help.
  5. Share accurate information and advice: Support anyone who may be anxious about Covid-19. Sign post them to the correct advice from Public Health England and encourage people to follow the correct hygiene practices.

Research from The Big Lunch shows nearly a fifth of us in the UK have no-one in our neighbourhoods outside our immediate family we could call on if we needed help or support.

With the rapid spread of Coronavirus (Covid-19) increasingly likely, this is a real risk and combined with the need to self-isolate this gap in our community connections needs to be closed.

The research also reported that more than 36 million people feel distant or very distant from their neighbours, yet three quarters of us believe it would be better for our communities if we were closer to them.

The Big Lunch commissioned independent research published in their Closing the Distance report to explore how connected people in communities in the UK feel to one another.

Bringing people together to advocate for community action, Peter Stewart, Executive Director of the Eden Project said: “Through our work with communities UK wide we see the difference that people working together can have.

“Neighbourly support can make a huge difference in a world fraught with challenge. The current threat is set to impact all of us in one form or another, and stronger local connections within communities are vital to see this crisis out.

“That’s why we’ve joined forces with our friends and partners to call on people everywhere to take positive action to support and care for each other in the coming weeks and months.”

Dawn Austwick, CEO The National Lottery Community Fund said: “As the largest funder of community activity in the UK, we know community life and connections can help to build bonds of support during difficult times. Being kind, offering support and thinking of one another makes neighbourhoods and communities stronger together.

“This is particularly important for those who are more vulnerable and isolated. At The National Lottery Community Fund we support communities to thrive, this is why we’re pledging our support for this call to action in the coming weeks and months.”

Nick Lisher, Head of EMEA, Nextdoor, said: “Neighbourhoods, can be an essential source of support, information and help in challenging times.

“At Nextdoor, we see first-hand what’s possible when communities work together. Let’s use our resources collectively to help those who are vulnerable or isolated in this time of need. It’s time for us all to create a neighbourhood we can rely on.”

Ian Bretman, Neighbourhood Watch Chair said: “At this stressful time it is more important than ever that we come together to support our loved ones and communities, especially the isolated and vulnerable.

“We all perform different roles in our daily lives but we are also all neighbours and all have the ability to be a good neighbour at this crucial time. At Neighbourhood Watch, we are proud to be joining with our friends and partners to call on everyone to have a united community approach and be mindful of others through these five actions.”

Kate Shurety, Executive Director of the Campaign to End Loneliness said: “For many people there will be a tough, but necessary period of social isolation. Many of us will miss family and friends and taking part in our hobbies, interests and activities.

“It shows how important friendship and connection are in our lives, and how difficult it can be when they’re missing. This reminds us that for too many people their lives are often quite a lot like this. Research shows that half a million older people regularly experience these kinds of protracted periods of isolation, going at least five or six days a week without seeing or speaking to anyone at all.”

Eden Project Communities is mobilising their grassroots community-based network and launching #CommunityResponse on social media to help share the actions. They also intend to further support communities in the coming days, weeks and months as needs become clear.

Communities across the country have already taken action to support vulnerable residents:

Coats for Kids in Drylaw

● We all know how expensive winter coats can be 💷 and we all know how fast kids grow! 👶🧒

● The Tots and Tea Toddler Group within Drylaw Neighbourhood Centre are very proud to announce that we will be offering a winter swap shop for 2020. 🧥

● In order to make this a success, we are looking for donations of winter coats and jackets that no longer fit.

● We will collect and launder donations with an aim to open our swap shop late this year, just in time for the cold! ☃️🥶🧥

Any donations would be gratefully received and can be handed in to Drylaw Neighbourhood Centre.

Thanks! 😃

Ardbeg launches limited edition beer to support Brewgooder’s Global Gathering

Ardbeg, the world-renowned Islay Distillery, has announced the release of its first ever beer – The Shortie Smoky Porter.

Named after Ardbeg’s beloved canine mascot (Shortie the Jack Russell), this limited edition will be launched in partnership with Brewgooder as part of their Global Gathering campaign.

The brain-child of flatmates Alan McIntyre, Global Brand Manager at Ardbeg, and Alan Mahon, Founder of Brewgooder, the beer has been produced in aid of World Water Day (22 March 2020) with all profits from The Shortie Smoky Porter donated to support clean water projects in Malawi.

To produce this one-off beer – which will be available exclusively in the UK for a limited time only –  Ardbeg has joined forces with Williams Bros. Brewing Co.

The Shortie Smoky Porter is made using the same peated malt as the award-winning Ardbeg Ten Years Old whisky, capturing the Distillery’s signature smoky character with notes of bitter dark chocolate, malty biscuit, dry espresso coffee and a hint of liquorice.

Ardbeg is the only spirits brand alongside around 250 craft brewers from around the world, all releasing their own unique, one off-brew in aid of the Global Gathering. A coordinated release of the beers will take place over the weekend of World Water Day – March 20th – 22nd 2020.

Dr Bill Lumsden, Ardbeg Director of Distilling, Whisky Creation & Whisky Stocks said: “We all dig Ardbeg, and no more so than Shortie. So for this life-saving, well-digging clean water brew, it was only fitting that our canine mascot should represent Islay.

“As with most porters, this beer is smooth and creamy. However our malt has helped make it distinctly smoky – the way we imagine an Ardbeg beer is meant to taste!”

Mickey Heads, Ardbeg Distillery Manager, said: “Not only is this a hugely important cause – that we’re delighted to be a part of – but The Shortie Smoky Porter is of course a first for the Distillery.

“Helping brew a beer may seem like unchartered territory for Ardbeg, but as any whiskyphile worth their malt will tell you, beer and whisky share the same DNA. Just like brewers, we ferment our malt. The only difference being, we hold on to the hops. We hope that Ardbeggians and craft beer lovers alike will enjoy this extra special limited edition.”

Alan Mahon, founder of Brewgooder, commented: “This collaboration is particularly special for me. To create an incredible beer that helps empower people’s lives is one thing, to do it with one of the world’s best whisky brands is another, but to bring it to life with my best friend: there are few things I have been prouder of in my life.

“I look forward to working with the team at Ardbeg to turn the profits from this beer into life-saving clean water wells for those who need them.”

The Shortie Smoky Porter will be available to purchase exclusively in the UK from the Ardbeg Distillery Visitor Centre, online at Ardbeg.com, and in select stores across the UK from Tuesday 24th March – priced at £14 for a four-pack.

Top tips to help minimise coronavirus spread in the workplace

Specialist workplace and IT cleaning solutions company Techclean is reporting an unprecedented demand for its services as coronavirus continues its advance across the UK.

Having now been declared a global pandemic by the World Health Organisation, coronavirus (COVID-19) has triggered a surge in bookings for Techclean’s PC and desktop cleaning services, as well as its deep cleaning and Dry Misting treatments.

Demand for Techclean’s services has far outstripped current technician availability and, as a result, the company has implemented measures to fast-track technician training and recruitment so that it can keep pace with customer requests. It has also put together a list of ten top tips on office hygiene which it is urging staff and businesses to follow during the coronavirus outbreak.

Techclean’s managing director, Nigel Toplis, commented: “Our priority is always to help staff and businesses keep their workplaces as healthy as possible.

“For those companies that are not able to access Techclean’s specialist cleaning services as quickly as they might like during this incredibly busy period, we have put together our top ten tips that can help minimise the spread of all germs, not just coronavirus, in the workplace.”

Techclean’s Coronavirus Top 10 Office Tips:

1: Go paperless – Paper is porous and absorbs bacteria, making it one of the easiest ways to spread germs around the office. Avoid the use of any paper circulars, send by email instead, and don’t share newspapers and magazines with colleagues, removing any magazines from reception areas. If a document has to be printed, make sure everyone has their own copy and don’t leave them lying around on desks to be picked up by someone else.

2: Don’t share – Avoid sharing telephone handsets and if you do have a hot-desk policy in your place of work, wash your hands regularly and avoid touching your face after touching the keyboard or mouse. Ensure all cleaning protocols are strictly followed for call centre headsets.

3: Be wise and wipe! – Carry your own supply of anti-bacterial wipes and wipe your mouse, keyboard and telephone handset at the beginning and end of the day.

4: Get your own – Have your own supply of office essentials such as pens, calculator, hole punch and stapler. Many offices share these resources but at present it might be wise to bring in your own. And certainly, don’t share pens – you’d be amazed how many of us absent mindedly chew the end of our pen, any pen!

5: Be prepared – Keep a box of tissues and hand sanitiser on your desk. Use the latter regularly throughout the day. Dispose of the former as soon as they have been used and don’t forget to wash your hands whenever you sneeze or cough.

6: Bin it – Consider increasing the amount of waste disposal points around the office for discarded tissues and ensure that these are emptied regularly. Many offices no longer have a wastepaper basket under each desk and the further a tissue has to travel to dispose of it, the greater the chance of it being dropped or left by the photocopier.

7: Tea for one – The office tea round is one of the more social aspects of the working day, but for now the best advice is to make your own tea and coffee and make sure you have your own mug at work that only you use.

8: Kitchen cleanliness – Shared kitchens at work are hotspots for bugs. Make sure there is a regular washing up rota, use disposable paper towels and give worksurfaces, kettles, toasters and microwaves a regular clean with antibacterial wipes.

9: Desk detergent – Ensure your facilities team, in larger organisations, and cleaning staff are using anti-bacterial detergents and are regularly giving desks, meeting hubs and communal area surfaces a thorough cleanse.

10: If in doubt, stay at home – As of the 12th March, the government advised anyone with a high temperature or new, continuous cough, to stay at home for seven days to self-isolate.

You can find the latest NHS advice online here: https://www.nhs.uk/conditions/coronavirus-covid-19/

Celebrating Big Issue Invest’s Power Up programme

A celebratory event was held at the Playfair Library Hall, Old College, in Edinburgh on Thursday to mark a £600,000 investment and business support into 12 Scottish social ventures by Big Issue Invest.

Big Issue Invest’s Power Up, a lending scheme offering investment and support to early stage social ventures across Scotland, was first launched in November 2017 and has supported 18 social business to date with a total of close to 1 million (£950,000) of investment.

The programme​ is funded by partners, Aberdeen Standard Investments, University of Edinburgh, Experian, Places for People and the Scottish Government with legal support from Brodies LLP.

Invisible Cities was one of 12 social ventures that successfully completed the three month Power Up Programme in 2019.

The Scottish social enterprise trains local people who have experienced homelessness to become walking tour guides of their own cities. Until the investment from Big Issue Invest, Invisible Cities was 100% volunteer lead. Now they have a team of 4 staff – 2 full time and 2 part time. They have a total of 12 guides across Edinburgh, Glasgow, Dundee and Manchester and have recruited York and Cardiff as two franchise cities.

Zakia Moulaoui, Founder, Invisible Cities, said: “By taking part in the Big Issue Invest programme, Invisible Cities has grown from a small Edinburgh based team to a multi-location social enterprise with a plan!

“The support and mentoring was invaluable, with results we see every day in our work, plus connections we could have never made on our own. As a leader it has made me really dig into the reasons why we do what we do and be very clear on what we want to achieve in the future.”

Social enterprises that were supported in 2020 included Blank Faces, a fashion brand tackling homelessness, Social Stories Club, who create socially-conscious gift hampers that have a positive social impact and Eat Sleep Ride, a social enterprise offering therapy of horse riding to develop self-esteem, communication and social skills in those who need help.

Karis Gill, Director at Social Stories Club, said: “Power Up has been amazing for us, as it has pushed us to the next stage.

“We’ve been paired up with mentors and had the most phenomenal expertise and insight into the corporate market. For a small business, this has been truly invaluable.”

Danyal Sattar, CEO of Big Issue Invest, said: “It has been a fantastic day.

“We are so pleased, working in partnership with our partners Aberdeen Standard Investments, University of Edinburgh, Experian, Places For People and the Scottish Government and Brodies LLP, to be able to have been inspired by -and to have supported – these 12 organisations with the investment and business development expertise that they need in order to make an even greater difference within their communities.”

“This unique partnership has brought creativity, technical skills and mentoring to early stage social ventures, which adds value beyond the funding they receive.”

Commenting on behalf of Aberdeen Standard Investments, Craig MacDonald, Head of Credit, said: “It’s great to see the significant impact the Power Up Programme continues to have on a number of early stage social ventures across Scotland.

“We are delighted to be one of the partners of this very worthwhile initiative. Providing mentoring and advice services can make a very real difference to organisations in their infancy and along with the other partners, we hope to provide valuable guidance and insight.

“Supporting social ventures and working with local communities is a key aspect of the overall sustainability programme at ASI and we look forward to seeing Power Up continue to go from strength to strength.”

Dave Gorman, Director of Social Responsibility and Sustainability at The University of Edinburgh: “The University of Edinburgh is delighted to continue working with Big Issue Invest as a major partner to Power Up Scotland.

“The Programme has supported some truly innovative and impactful social ventures which our own students, staff and local communities have enjoyed learning about and using. We look forward to seeing what other ventures benefit from the programme’s support in the following year.”

The Power Up programme is open to organisations across Scotland. The funding available is to enable organisations to build on the good work they currently do within their communities.

Whether it’s buying equipment, hiring new talent, or progressing with business development plans. Successful applicants will also receive mentoring and business development support to social ventures for the two year period.

The programme has been designed for early-stage social ventures, regardless of company structure – social enterprises, charities, and private enterprises are all welcome, with social value creation being the key criterion. The expectation is that many applicants will be accessing finance for the first time.

If you are a local social enterprise or charity looking for investment, you can apply for the chance to be selected to pitch before our selection panel consisting of Power Up Scotland partners in 2021. 

For more information www.bigissueinvest/powerup to register your interest and we will email you an application form. If you are an investor, you can be part of powering up Scotland’s social enterprises. For more information, visit bigissueinvest.com/

Wester Hailes incidents: two youths charged

Police have confirmed that two 16-year-old male youths have been charged in connection with wilful fire-raising in the Wester Hailes area.

They were both charged with a fire on Murrayburn Drive that was reported around 8pm on Friday, 13 March.

A report will be submitted to the Procurator Fiscal and they will appear at Edinburgh Sheriff Court tomorrow (Monday, 16 March).

Enquiries are ongoing into the fire on Calder Crescent and officers are following positive lines of enquiry in relation to the instances of assault.

Anyone who was in the area at the time of the incidents and who may have any information should contact police on 101, quoting incident number 3544 of 13 March.

Police in Edinburgh are appealing for information following a series of assaults and wilful fires in the Wester Hailes area. The incidents occurred between 7pm and 9pm on Friday evening (13 March, 2020). 

Around 7.30pm a 30-year-old man was assaulted on the Union Canal path but sustained no injuries. The second assault also occurred on the Union Canal path around 8.30pm – a 37-year-old woman was taken to Edinburgh Royal Infirmary with serious but not life-threatening injuries.

Officers also received report of a fire at Wester Hailes Education Centre on Murrayburn Drive around 8pm and a second fire was reported at Bridge 8 Hub and Paddle Cafe on Calder Crescent around 8.25pm. No-one was injured as a result of the fires but there has been catastrophic damage.

Police believe the incidents are linked and are following positive lines of enquiry.

Officers are appealing for anyone who was in the area at the time of the incidents and who may have any information to contact them on 101 quoting incident number 3544 of 13 March.

Coronavirus: UK death toll doubles

  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • try to avoid close contact with people who are unwell

People are being urged to stay at home for seven days if they develop a high temperature or new continuous cough as part of an expanded public awareness campaign in the fight against COVID-19, UK Health Secretary Matt Hancock has announced today.

Ten more people in the UK have died in the last 24 hours after testing positive for coronavirus. That doubles the number of UK fatalities so far, bringing the total number of deaths to 21.

For the first time, members of the public will see advice in TV adverts featuring Chief Medical Officer Professor Chris Whitty and voiced by actor Mark Strong as part of the government’s drive to ensure everyone knows the best way to limit and delay the spread of the COVID-19.

Building on the current campaign, which reinforces the importance of washing your hands more often, the next phase reflects the Westminster government’s shift into the ‘delay’ phase of its action plan to limit the spread of the virus.

A key part of this is asking people to self-isolate for seven days if they develop a high temperature or a new continuous cough – however mild.

As well as on TV, people will see and hear the campaign advice in newspapers and magazines, on drive-time radio, online and through social media and on billboards and large digital displays, including at bus stops.

Health Secretary Matt Hancock said: “Coronavirus is the biggest public health crisis we have faced in a generation. It continues to spread both in the UK and around the world and we need to accept that sadly, many more of us will become infected.

“The government and the NHS are working 24/7 to fight this virus. We must all work together and play our own part in protecting ourselves and each other, as well as our NHS, from this disease. This expanded campaign will focus on ensuring the public knows exactly what they should be doing to keep themselves and others safe.

“Washing hands regularly for 20 seconds or more remains the single most important thing an individual can do, but we now also need to ask anyone with a high temperature or new continuous cough – however mild – to isolate yourself and stay at home for seven days. You should continue to follow our online clinical advice and not go to A&E or your GP if you develop mild symptoms.

“Combating this virus will require a national effort – we all have a role to play to slow its spread and protect the elderly and the vulnerable.”

This week, the UK’s Chief Medical Officers raised the risk to the public from moderate to high. The campaign offers clear, practical advice so the public can play their part in preventing and slowing the spread of the virus.

As per the current advice, the most important thing individuals can do to protect themselves remains washing their hands more often, for at least 20 seconds, with soap and water. Make sure you cough or sneeze into a tissue, put it in a bin and wash your hands.

The next phase of the awareness campaign also reiterates the importance of seeking help online by visiting NHS.uk/coronavirus to check your symptoms and follow the medical advice, rather than visiting your GP.

It also urges people with any symptoms to avoid contact with older and more vulnerable people. Where possible, we are urging people to visit the 111 website rather than calling, too, to ensure the phone service is readily available to those who need it.

Last week, the Prime Minister published a ‘battle plan’ for tackling the disease in the UK, which sets out plans for a range of scenarios. This week, the Prime Minister confirmed the UK has moved into the second stage of this plan, the ‘delay’ phase.

NHS, Public Health England and Local Authority Public Health teams up and down the country are working tirelessly to support everyone in need of advice, testing or treatment.

Since January, public health teams and world leading scientists have been working round the clock on the COVID-19 response, and government has been working with partners across the country to provide tailored advice to the public, travellers coming into the country and those most at risk from COVID-19.

However some believe the UK government is not doing enough to tackle the public health emergency.

More than 200 scientists have written to the government urging them to introduce tougher measures to tackle the spread of Covid-19.

In an open letter, a group of 229 scientists from UK universities say the government’s current approach will put the NHS under additional stress and “risk many more lives than necessary”.

The scientists also criticise comments made by the government’s chief scientific adviser about managing the spread of the infection to make the population immune.

UK_scientists_statement_on_coronavirus_measures

Spain and France have imposed sweeping new restrictions and the United States has added the UK to it’s travel ban. The Foreign and Commonwelth Office is now advising UK nationals not to travel to Spain.

A FCO spokesman said: “Due to Spain declaring a State of Emergency on 14 March, which imposes significant restrictions on movement throughout the country in response to the coronavirus outbreak, we are now advising against all but essential travel to Spain.”

Rory Boland, Editor of Which? Travel, said: “With countries, including the US, banning travel from the UK and more airlines pulling routes from their schedules, passengers urgently need clear information about their upcoming journeys, the support they will be offered if abroad and plans to ensure they get home safely.

“For anyone whose return flight to the UK is cancelled, it’s rarely a good idea to accept a refund as doing so ends the airline’s duty of care to you. Instead insist on the airline meeting its obligations to get you home on the earliest available alternative flight – with another carrier if necessary.

“The CAA must monitor the situation closely to ensure airlines are fulfilling all of their legal duty to passengers when flights are disrupted, so that we don’t see a repeat of the situation in Italy where passengers were left stranded.”

Any passengers who incur additional costs as a result of being rerouted home via an indirect route should retain all receipts to have these costs reimbursed by their airline.

Saturday’s figures rose by 36 in 24 hours in Scotland – the highest daily rise so far.

Public should only contact GP or NHS 111 if symptoms worsen.

Surveillance testing for COVID-19 (coronavirus) will be expanded to monitor the spread of the virus in the community. The programme will be extended to GP practices covering up to 1.2 million people across all health boards in Scotland.

It will test people presenting with relevant symptoms, including with flu-like symptoms or general respiratory illness and underlying health conditions. It will also support the continued testing of people admitted to hospital with symptoms.

People following the guidance to stay at home for seven days if they have mild symptoms of a new cough or raised temperature will not be routinely tested – and will continue to be advised to only phone NHS 111 or contact the GP if their condition worsens.

Surveillance testing will provide real-time information on how the virus is spreading in Scotland, which will inform NHS planning and allow resources to be directed where they are needed most.

Key workers such as NHS staff will continue to be tested if they show symptoms.

Scotland’s Chief Medical Officer said: “This new approach to testing will enable us to understand the pattern and spread of coronavirus in the community, to develop a clear assessment of the situation and to predict the peak number of cases, without having to test everyone with possible symptoms.

“Those with mild symptoms do not need to be tested. They should continue to stay at home for seven days and only contact their GP or 111 if their condition worsens.

“Everybody has a role to play in helping contain this outbreak by following the latest health advice and basic hygiene precautions such as washing hands frequently, not touching their face and covering their nose and mouth with a tissue when coughing or sneezing.”

Letter from CMO – COVID-19 Implications of move to delay phase -13 Mar 2020

New measures to limit the impact of COVID-19 on the business community in Scotland were announced yesterday by Finance Secretary Kate Forbes.

The following steps will be put in place to support businesses during the 2020-21 financial year:

• a 75% rates relief for retail, hospitality and leisure sectors with a rateable value of less than £69,000 from 1 April 2020
• an £80 million fund to provide grants of at least £3,000 to small businesses in sectors facing the worst economic impact of COVID-19
• 1.6% rates relief for all properties across Scotland, effectively reversing the planned below inflation uplift in the poundage from 1 April 2020
• a fixed rates relief of up to £5,000 for all pubs with a rateable value of less than £100,000 from 1 April 2020

The Finance Secretary will also write to all local authorities urging them to respond positively to requests from rate payers for payment deferrals for a fixed period.

Ms Forbes said: “COVID-19 will have challenging implications for businesses and the economy over the coming weeks and months.

“As well as following the latest health and travel advice, it’s also crucial we consider the latest economic analysis and listen carefully to what the business community is telling us. We know that the tourism and hospitality sectors are facing immediate pressure, which is why we have directed support to them in particular.

“All rate-payers will benefit from a relief that effectively reverses the planned inflationary uplift in the poundage that was due to come into effect in April.

“The measures I’m announcing today will provide £320 million of assistance to Scottish business and ensures that all Non Domestic Rate consequentials we expect to receive from the UK Government associated with the COVID-19 outbreak will be used to provide Scottish business with support through what is likely to be a difficult time.

“We will also be making the case to the UK Government that, because of the larger number of small businesses in Scotland, we need additional resources to be able to provide further support.

“Businesses receiving support are being encouraged to operate with fair work principles including supporting staff to self-isolate when they need to and if they have caring responsibilities and to consider keeping staff in employment where at all possible.

“We continue to work closely with our partners to identify what further support is needed and I’d encourage any businesses with questions relating to the impact of COVID-19 to contact the helpline we launched this week.”