Tag: Which?

British Airways emitting more CO2 emissions per passenger than rival airlines

Flying with British Airways can increase CO2 emissions by up to 45 per cent per passenger when compared to rival airlines on the same UK routes, according to a new Which? Travel investigation. Continue reading British Airways emitting more CO2 emissions per passenger than rival airlines

“Dehumanising” – Airports failing to meet the needs of disabled travellers

Passengers with reduced mobility are sometimes being left humiliated, deprived of their dignity and in some cases even physically hurt when travelling through airports, putting them off flying altogether, a new Which? investigation has found. Continue reading “Dehumanising” – Airports failing to meet the needs of disabled travellers

A consumer agenda for government

Ahead of the 2019 General Election, Which? has published its agenda for the next government, which sets out the commitments that we want all political parties to make to deliver positive, tangible improvements for individuals across the UK.

The next government should commit to a forward-looking agenda that will make UK consumers’ lives simpler, fairer and safer. It must ensure that consumers can act with confidence, are protected when things go wrong, and have high levels of trust in the institutions and businesses that serve them. We are calling for:

1. Better connectivity – set out an ambitious, joined-up strategy to deliver an improved digital infrastructure that meets the needs of people to be connected at home, at work and on the move.

2. An enforcement system fit for purpose – create a stronger Consumer and Competition Authority to proactively lead on the enforcement of consumer rights and fair trading law, make the Office for Product Safety and Standards (OPSS) an independent arm’s length product safety regulator, and reform our alternative dispute resolution (ADR) system.

3. Greater protection from online harms and insecure products – place more responsibility on online platforms and marketplaces to prevent scams, fake reviews and the sale of unsafe products, and ensure that security is built into the design of connected devices.

4. Banking services that work for everyone – guarantee access to cash for as long as it is needed, and ensure all people are protected from Authorised Push Payment (APP) fraud.

5. Fair and transparent pensions – enable everyone to understand their entire pensions savings through comprehensive dashboards, address the pensions gender gap, and ensure that all retirement income products are value for money.

6. A future trade policy and food strategy that delivers for consumers – pursue a trade policy underpinned by world-leading consumer standards, consumer rights and enhanced choice, and deliver a national food strategy that maintains the UK’s high food

Read full report here:

Which Election Manifesto 2019 WEB FINAL

Dubious Discounts: Beware Black Friday travel ‘deals’, says consumer watchdog

Which? is warning consumers about the risk of misleading Black Friday travel deals after a series of special offers for last year’s event turned out to be exaggerated or non-existent. Continue reading Dubious Discounts: Beware Black Friday travel ‘deals’, says consumer watchdog

Deprived of cash: poorest communities hit hardest by withdrawal of free cash machines

Deprived areas are losing free cash machines at a much faster rate than affluent ones across the UK – forcing thousands of people in poorer communities to pay up to £2 per withdrawal, new research from Which? reveals. Continue reading Deprived of cash: poorest communities hit hardest by withdrawal of free cash machines

Scotland has lost OVER A THIRD of bank branches in just eight years

New analysis from Which? has revealed that Scotland lost over a third of its bank and building society branches in just eight years, raising concerns that consumers and businesses alike could struggle to access cash across the country. Continue reading Scotland has lost OVER A THIRD of bank branches in just eight years

Rapid changes to cash landscape risk leaving millions behind, says Which?

Which? is calling on the Government to appoint a regulator to protect access to cash, as a combination of bank branch and cashpoint closures risks leaving people struggling to pay for essential goods and services. Continue reading Rapid changes to cash landscape risk leaving millions behind, says Which?

Nuisance calls: enough’s enough

nuisance calls

A £50,000 fund to install call-blocking technology for those most at risk from nuisance calls has been announced by Economy Secretary Keith Brown. The fund is one element of a national Nuisance Calls Action Plan, launched to raise awareness and empower people to protect themselves from scam callers. Continue reading Nuisance calls: enough’s enough