Social Security Scotland – Page 5 – The NEN

Social Security Scotland: Support for people facing bereavement

Having to pay for a funeral can cause extra strain for people at what can be a difficult time.

That’s why, during National Grief Awareness week, we want to highlight the services and benefits available from Social Security Scotland, which may help to ease financial worry and reduce paperwork for people.

Through our Bereavement Service specially trained experienced and compassionate expert client advisers provide help to people who need to update us about benefit payments after a death.

With just one phone call, people can report the death of a family member, friend or loved one directly to one of our advisers. At that point, our adviser will take the necessary information for all payments that need to be cancelled.

Our Bereavement Service is also connected to the UK-wide ‘Tell Us Once’ scheme, which lets most government departments and local authorities know when someone dies. The system allows us to automatically follow up with any actions without the need for people to send information separately. This helps take away some of the worry people have about more administrative tasks at this upsetting time.

Our client advisers are helping make a difference to our clients at a time when they may be feeling vulnerable and overwhelmed. A client adviser from our Bereavement Service, said: “Clients are grateful for being made aware of services like Tell Us Once which they can use to report the death once and all relevant departments will be notified.

“We make the caller aware of further assistance that may be available to them such as Funeral Support Payment or Bereavement care.

“Sometimes the caller may just want to talk about their experience of losing a loved one and we will lend a listening ear.”

Our client advisers can also signpost and help eligible people to apply for Funeral Support Payment, which helps pay towards funeral costs for people on low incomes getting certain benefits.

It can be paid either to parents and families or the funeral director who is helping to plan the funeral. In Scotland, local authorities cover the burial or cremation costs for a baby, child or young person aged 17 or under.

Since launching Funeral Support Payment in September 2019, we have approved over 32,600 applications, providing more than £37.8 million of support for people and families.

People can apply for Funeral Support Payment online, via a paper application form or by calling us free on 0800 182 2222 and asking to speak to the specially trained bereavement team.

To find out more information, people can visit mygov.scot/funeralsupportpayment

Scottish Child Payment helping families of more than 323,000 children

Total spending on five family payments passes £596 million

The families of more than 323,000 under-16s were benefitting from Scottish Child Payment at the end of September, official statistics show.

Figures published today show the payment of £25 per week was reaching 323,315 children – an increase of more than 7,000 compared to 30 June 2023.

The Scottish Fiscal Commission had forecast that the average number of children receiving support in 2023/24 would be 309,000.

Today’s statistics release also shows that the combined overall amount paid out across Social Security Scotland’s five family payments, since they launched, is more than £596 million.

That’s made up of £458.5 million for Scottish Child Payment and £138.1 million for the rest of the five family payments – Best Start Foods and three Best Start Grants (Pregnancy and Baby Payment, Early Learning Payment and School Age Payment) combined.

The average time taken to process applications has also improved across the five family payments.

For Scottish Child Payment, the average wait was six working days in September, down from 13 working days in June.

For Best Start Grant and Best Start Foods, the average wait was four working days, down from 12 over the same period.

Cabinet Secretary for Social Justice Shirley-Anne Somerville said: “As the First Minister has made clear, tackling child poverty is a key mission for the Scottish Government and these figures show we are reaching more of the children and young people who need our help. We’re doing it more quickly too.

“It is estimated that Scottish Child Payment will lift around 50,000 children out of poverty in the current financial year.

“Our work with this uniquely Scottish benefit is in stark contrast with the UK Government’s approach of continued austerity, further outlined in the Chancellor’s Autumn Statement last week.

“Scottish Child Payment, Best Start Foods and our Best Start Grants provide a robust safety net and are among many actions we are taking in government to lift people out of poverty.

“However, I would continue to encourage people to spread the word as we want all eligible people to get the help they are entitled to.”

The Scottish Government has twice increased Scottish Child Payment; first from £10 to £20 per week per child then £25 when it extended to include all eligible children under 16 in November last year.

The statistics are available in full here:

https://www.socialsecurity.gov.scot/reporting/publications/scottish-child-payment-high-level-statistics-to-30-september-2023

https://www.socialsecurity.gov.scot/reporting/publications/best-start-grant-and-best-start-foods-high-level-statistics-to-30-september-2023

Tomorrow: Winter Warmer at Royston Wardieburn Community Centre

COMMUNITY EVENT – WEDNESDAY 29 NOVEMBER from 9.30am

Holyrood: Autumn Statement benefit changes ‘deeply concerning’

Social Justice Secretary writes to DWP on work capability announcements

Changes to work capability assessments announced in the Autumn Statement are ‘deeply concerning’ and could mean people receive less support based on a change of criteria rather than a change in their health, Social Justice Secretary Shirley-Anne Somerville has said.

Writing to DWP Secretary Mel Stride, Ms Somerville highlighted how the Scottish Government has taken a different approach with its social security system being based on treating people with fairness, dignity and respect.

Ms Somerville said: “I remain deeply concerned about the changes to the activities and descriptors for ‘getting about’ for Limited Capability for Work, and the mobilising and substantial risk criteria for limited capability for work-related activity.

“The changes you are proposing, including the extension of the sanctions regime, will have very significant additional impact on some of the most vulnerable people in our communities who need our support most.

“In Scotland, we have taken a different approach to devolved employability support; our services remain voluntary, and we want the support we provide to be seen as an opportunity, not a threat, with fairness, dignity and respect at its heart.

“In delivering our first devolved employability service, Fair Start Scotland, Scottish Government officials had a close working relationship with Job Centre Plus to ensure we were collectively working to provide support for the people of Scotland.”

UK Autumn Statement Back to Work Plan: Letter to UK Government

New benefit for unpaid carers launches today

Carer Support Payment pilot opens for new applications

The pilot phase of a new benefit that will be paid to over 80,000 carers has begun in Scotland.

Unpaid carers in Perth and Kinross, Dundee City and Na h-Eileanan Siar (Western Isles) are the first to be able to apply for Carer Support Payment. The benefit is replacing Carer’s Allowance, currently delivered by the Department for Work and Pensions, in Scotland.

Carers in more local authority areas will be able to apply from Spring next year as part of the phased roll-out. The benefit will be available nationally by Autumn 2024.

Carer Support Payment was designed with carers to offer them a better experience than Carer’s Allowance. This includes providing information to carers to help them access wider support and extending the eligibility criteria to let full-time students apply. Around 1,500 more people across Scotland are expected to be eligible for Carer Support Payment as a result.

The pilot phase will allow Social Security Scotland to put the new approach into practice. Learnings will be used to shape the roll-out of the benefit across Scotland. Carers in Scotland who get Carer’s Allowance will have their awards transferred to Carer Support Payment, starting from February next year.

Social Justice Secretary Shirley-Anne Somerville said: “The Scottish Government is working hard to support households in the middle of a cost of living crisis.

“Carer Support Payment, which supports carers who have the most intensive caring roles and the lowest earnings, is part of our mission to reduce poverty. We have expanded the eligibility criteria so 1,500 people who couldn’t get Carer’s Allowance because they studied full-time, can get Carer Support Payment. We also made it easier to apply.

“A huge amount of work has been done to create a benefit and system that better meets the needs of carers who play a vital role in the lives of the people they look after and their community. This pilot phase allows us to put our new approach into practice, learning and improving ahead of the benefit beginning its phased roll out from Spring next year.

“I urge anyone in the pilot areas who thinks they might be eligible for Carer Support Payment to check if they are entitled and if so, apply. Carers living in other parts of Scotland who think they may be eligible should still apply for Carer’s Allowance.”

For mum-of-two Gemma, who carers for her two disabled children and her grandparents, the introduction of Carer Support Payment in Dundee means she can pursue her dreams of studying.

Gemma, 37, said: “I’ve worked since I was 13 but had to give up my job seven years ago because my oldest needed me so often that I was always having to take time off.

“I’ve always dreamed of going to university to study but didn’t think it would happen as I couldn’t afford to lose Carer’s Allowance. Being able to get Carer Support Payment while studying will be life-changing. It gives me an opportunity I didn’t think was possible.

“A lot of people don’t realise they’re carers, especially mums. They think they’re just being a mum and technically they are but they’re also dealing with a lot that other parents don’t, so they are much more than that. It’s important they know that help is available.”

Neil Campbell, CEO of Dundee Carers Centre, said: “We’re delighted that Dundee is one of the pilot areas where Carer Support Payment is now open for applications. We know that this money will help many unpaid carers looking after a loved one, friend or neighbour.

“At Dundee Carers Centre we support unpaid carers of all ages, including young people in education. We welcome that local full-time students who are carers will now benefit from being eligible for this payment, allowing them to continue their studies alongside their caring role.”

Social Security Scotland publishes Annual Report

97% of people said they received payments on time

Social Security Scotland has published its Annual Report and Accounts, which show that it made £641 million in direct payments to people across Scotland from 1 April 2022 to 31 March 2023. 

The payments were made across 13 Scottish benefits, seven of which are completely new forms of support not available anywhere else in the UK. 

This includes the Scottish Child Payment which has been extended to eligible children under the age of 16. More than 300,000 young people are now receiving this payment.

The payments also include the new Winter Heating Payment, which has helped almost 400,000 people on low incomes with their heating costs. 

The results of an annual survey of clients have also been published, showing that 93% of people who had been in contact with Social Security Scotland felt they had been treated with kindness.

Among those who responded to the survey, 97% said they had received their benefit payments when Social Security Scotland said they would and 90% said their experience with staff was ‘very good’ or ‘good’. A further 90% said staff listened to them and 89% felt they were treated with respect.

In total, the combination of direct payments made by Social Security Scotland and those paid through Agency Agreements with the Department for Work and Pensions saw the Scottish Government invest £4.04 billion in benefits across Scotland.

Cabinet Secretary for Social Justice, Shirley-Anne Somerville, said: “We are supporting families across the country at a time where they are struggling with the cost-of-living crisis and higher energy bills. We now deliver 13 benefits, seven of which are only available in Scotland and are delivering these payments while treating people with dignity, fairness and respect. 

“Our decision to expand the Scottish Child Payment to all eligible young people under the age of 16 and increase the payment to £25 per week means we are supporting more than 300,000 children and making a significant contribution to tackling child poverty.

“As we prepare to launch Carer Support Payment, our 14^th benefit, we are committed to making sure that people get the money they are entitled to and that people who are eligible know how to apply for our payments.”

Chief Executive of Social Security Scotland, David Wallace, said: “This last year has been the busiest in our five-year history. We have significantly expanded our service, including the national rollout of Adult Disability Payment, the extension of the Scottish Child Payment and paid Winter Heating Payment for the first time. 

“We are continuing to develop and improve our service. Despite some challenges with processing times, which we are actively working to improve, we still maintained high client satisfaction rates. In our annual Client Survey, 93% of people who participated told us they were treated with kindness.”

Social Security Scotland 2022/23 Annual Report and Account 2022-2023. 
The results of the Client Survey summary.

Views sought on proposed changes to the Scottish Government’s social security powers

A Holyrood Committee is calling for individuals and organisations to share their views on proposed changes to the laws governing social security in Scotland.

The Social Justice and Social Security Committee has launched a call for views on the Scottish Government’s Social Security (Scotland) (Amendment) Bill.

Social security legislation was devolved to Holyrood in 2016 and a legal framework to the Scottish Social Security system was introduced in 2018. This meant 11 existing social security benefits were devolved from the Department of Work and Pensions to a new Scottish body, Social Security Scotland.

The new Bill proposes a range of changes, including creating a framework to introduce new social security benefits for children and care experienced people, changing rules about how people can challenge decisions made about social security assistance and repealing COVID measures that allowed people to make late applications.

The Committee will be scrutinising the Bill and considering whether these changes deliver improvements, make the system more efficient and the extent to which they reflect the Scottish Government’s social security principles.

Commenting on the launch of the consultation, Collette Stevenson, Convener of the Social Justice and Social Security Committee, said: “We want to hear what people make of the Scottish Government’s proposed changes to social security laws.

“We’re particularly interested in hearing about the impact these changes will have, whether they deliver value for money and the extent to which there can be further improvement to the system as a result of these changes.

“The proposals in the Bill include introducing new benefits for children and care experienced people, allowing appointees who manage a person’s DWP benefits to also manage their Social Security Scotland benefits and new ways for individuals to appeal when they are not entitled to assistance.

“I would encourage anybody with a view on these plans, or any of the other proposals in the Bill, to complete the call for views on the Parliament’s website.”

The call for views opened yesterday and will be open until Friday 12 January 2024.

The link to where people can share their views on the Bill is:

https://yourviews.parliament.scot/sjssc/social-security-amendment-bill

Total spending on five family payments passes £596 million

Social Justice Secretary writes to DWP on work capability announcements

Carer Support Payment pilot opens for new applications

97% of people said they received payments on time

New bill will make system more efficient and effective