Tag: shopping

Update from Sainsbury’s Chief Executive Mike Coupe

I wanted to write to you again to update you on the steps we are taking to make sure everyone has access to food and essential items. I’m also sharing more information about how we are supporting our colleagues in these challenging times and how you can help.

An increasing number of you have told me that you’re not always able to get the items that you need when you need them. We are working with our suppliers to get even more stock of essential items and we are adding warehouse capacity on a daily basis.

You will have seen that we put restrictions in place this week to ensure that more products are on shelf for longer.

From Monday 23rd March, we are consolidating our opening hours and all our supermarkets will be open from 8am to 8pm, Monday-Saturday, including those with an Argos store. Sunday opening, Sainsbury’s Local and petrol station opening times will stay the same.

This means we can focus our store colleagues’ time on keeping shelves stocked and serving our customers well during the times that most of you are already shopping.

Last Thursday, we set aside an hour for elderly and vulnerable shoppers in our supermarkets. Many of you have told me how much you appreciated this and that you would like this to become a regular event. Some of you also said we should extend this to members of our hardworking NHS and Social Care workers. And we will be doing just that.

Every Monday, Wednesday and Friday, all our supermarkets will dedicate 8am – 9am to serving elderly, disabled and vulnerable customers, as well as NHS and Social Care workers.

They will just need to show us their pass or ID when they visit. Some of you fed back that you couldn’t find what you wanted during that hour, so we will try our best to have essential items on shelf for these customers.

We will be working to keep our shelves well stocked and would encourage customers to arrive throughout the hour to prevent queues forming and to help everyone keep a safe distance.

Hundreds of you have written to me to thank our amazing colleagues who are working around the clock to serve our customers. A number of you have also shared your concerns for the safety and wellbeing of our colleagues.

I want you to know that we are doing all we can to support everyone who works in our business.

We have committed to paying all colleagues who are unwell or need to self-isolate for the full period of fourteen days. We have also committed to paying vulnerable and elderly colleagues in full if the government decides they should isolate for 12 weeks.

We hope this will go some way to helping our teams through this uncertain time and we are looking at other ways to thank our colleagues for their extraordinary efforts.

To keep our colleagues safe, I need to ask again for your help. Please do your best to stand one metre away from colleagues in our stores where you can. And we would prefer you to pay with card rather than cash at our tills.

Please also treat our colleagues and other customers with kindness and respect. These are unprecedented circumstances and our colleagues are being asked to come to work every day while so many others are being asked to stay at home.

We all need them to keep coming to work to feed the nation – a small thank you goes a really long way.

I hope you will join us in looking out for each other and the communities that we serve.

Best wishes

Mike

Coronavirus: Morrisons introduces new measures

Morrisons has set out a number of measures to support colleagues and customers during the Coronavirus outbreak.

As a British family business, Morrisons will do its bit during the emergency and today sets out a plan to protect and help colleagues and expand home delivery to many more households at a time of national need. In doing so, Morrisons will create an extra 3,500 jobs.

These measures follow on from Morrisons announcement last week that it would be implementing immediate payments for its smaller suppliers, supporting their cashflow during this very difficult time for the British economy.

The key elements of the plan announced yesterday are:

  • Colleague hardship fund – to support colleagues who are in financial difficulty as a result of the Coronavirus outbreak we will create a colleague hardship fund. Colleagues will be able to apply for funds if they experience a financial setback and are struggling to make ends meet.
  • Helping colleagues – Morrisons colleagues are very highly valued and the company is introducing the following measures if they are affected:
    * Those who are sick with the Coronavirus will receive sick pay whether or not they would normally be eligible.
    * Colleagues who are affected either because of self isolation, or by playing their part in looking after close family members or the vulnerable in their local community, will also be eligible for sick pay, alternative shifts or holiday.
  • Protecting colleagues – Morrisons will protect highly valued colleagues by:
    * Asking customers at the checkout to pay, if possible, by card or smartphone to reduce cash handling.
    * Issuing hand sanitiser to checkouts at all stores and significantly increasing cleaning on places that colleagues and customers touch.
    * Redeploying colleagues who are vulnerable to the virus, where possible.
  • Expanding home delivery – Morrisons is to introduce new ways of delivering groceries and more slots for customers, which will also help vulnerable people and those affected by the virus. New measures include:
    * Launching a new range of simple-to-order food parcels, including options for vegetarians, from March 23rd.
    * Making more delivery slots available to customers both through Morrisons.com and the Morrisons Store on Amazon Prime Now. Morrisons will use 100 further stores to pick customers’ shopping over the coming weeks.
    * Launching a customer call centre for orders to be taken over the phone so that people who do not shop online can still order food.
    * To support the roll-out of these expanded home delivery methods, Morrisons will be recruiting around 2,500 pickers and drivers.
  • New Jobs – The outbreak of coronavirus will affect businesses across the UK and Morrisons will be offering jobs to people that are impacted. In addition to around 2,500 pickers and drivers to expand home delivery, Morrisons will be recruiting around 1,000 people to work in the company’s distribution centres. The vacancies will be advertised through a campaign on radio and social media and the Morrisons jobs website morrisons.jobs

David Potts, Chief Executive of Morrisons, said: “We expect the days, weeks and months ahead to be very testing and we are determined to do our bit.

“These measures will support our very hard-working colleagues, enable us to provide more food to more people in their homes and create opportunities for people whose jobs are affected by the coronavirus.”

A Message from Morrisons

This is a message of thanks to our customers for their patience and support and to our colleagues and suppliers for their hard work in dealing with the uncharted challenges and uncertainty presented by the spread of Coronavirus (COVID-19).

Whilst customers are stocking up, our colleagues are working around the clock to fill our stores with what you need, to serve our customers and communities and take care of one another when we need each other most.

We want to let you know that looking after our customers and colleagues is our priority at Morrisons, ensuring we all have a clean, safe place to shop and work.

We are working hard to fill our shops and online stores:

• We are a Foodmaker and Shopkeeper and we’re increasing the amount of food we make in our British manufacturing sites to meet customers’ needs
• We’ve increased the amount of stock being sent to stores from our warehouses, with colleagues working incredibly hard
• We’re extending our home delivery service so we can deliver to more customers on their doorstep at the times they need us
• We’re introducing temporary purchase limits on products where there is high demand, so they remain available for longer for more customers to buy
• Cleaning in our stores is being increased throughout the day to ensure high standards of food safety and store cleanliness are maintained

We are following guidance provided by the Government, working closely with our suppliers and ensuring we collectively do everything possible to help the country in these challenging times.

I want to personally thank all our dedicated colleagues who are working very hard in very challenging circumstances, to serve our customers, support our communities and take care of one another.

We expect the days, weeks and months ahead to be testing. I know that working together to support each other we will meet the many challenges we will face.

We have plans in place to respond as the situation develops and we are working every day to meet the changing nature of the impact of this pandemic.

I would like to ask all our customers, when shopping with us, to please consider others even more so everyone can buy what they need, especially those who are most vulnerable in our society. Please continue to treat our colleagues on the front line with the greatest respect.

Thank you for shopping with Morrisons. We promise to do our very best to work together, to support our customers and each other as we face into this challenge.

Sincerely

David

Chief Executive

Surviving the January sales

New Year bargain hunters have been given 11 top tips for grabbing the best deals in the sales.

Making a list before hitting the shops, using cash instead of cards and shopping on a full tummy are among the tips from the shopping experts at NetVoucherCodes.co.uk.

They say by following a few simple rules shoppers could grab some great deals, but a few false moves and those bargains may not look quite so good later in the day.

Simple tips like planning ahead, questioning whether the item is really needed and taking regular stops to refuel are among the advice given.

A spokesperson from NetVoucherCodes.co.uk said: “Keeping a clear head when shopping is important so you don’t get sucked into fake bargains.

“You want to make sure your shopping trip is enjoyable and satisfying, there’s nothing worse than coming home feeling exhausted, regretting your buys and broke after a long day.

“Many shoppers don’t end up coming home with exactly what they set out to get, so we’ve compiled a list of the best tips for a smooth, satisfying shopping experience so that you can enjoy the New Year’s sales and grab yourself some real bargains.”

Here are NetVoucherCodes.co.uk top sales shopping tips:

1. Check opening times

Before you head off sales shopping, check the opening times. Some stores open much earlier than others. Leave it until mid-morning and you may miss the best of the bargains.

2. Cash NOT card

Avoid using debit or credit cards – it’s far too easy to get carried away with them. Instead, withdraw a maximum spending value in cash. This is more likely to curb spending and help you avoid impulse buying.

3. Fill up

Make sure you have a decent breakfast before you head out shopping so you’re full of energy and ready to make a strong start. Make sure you refuel throughout the day.

4. Use public transport

Rather than battle for a parking space, take the train or bus when you head out shopping. It’ll be cheaper, easier and you won’t have the stress of fighting the crowds to get a space.

5. Do I really need it?

Before you buy, question whether you really need the item. It may have 50% off but if it’s just going to sit in a cupboard or in your wardrobe, then it’s a complete waste of money.

6. Make a plan of attack

There’s nothing wrong with doing a little forward planning to help save time and stress. Make a wish list of what you really want by having a browse online.

7. Bag up

Take plenty of big sturdy bags to help you carry your shopping load. There’s nothing worse than having lots of small plastic bag handles cutting into your forearms and fingers all day.

8. Don’t worry about other shoppers

Don’t get carried away with the crowds, if you have your goals in mind – ensure you stay on track, otherwise you may end up not finishing what you set out to do before closing time.

9. Have a breather

Take regular breaks to collect yourself, stay fed and hydrated and use these little stops to remind yourself of your wish list.

10. Learn the returns

Make sure you have a handle on the returns policy and check if you can return before you purchase.

11. Don’t get roped in

Sales are a great opportunity for many shops to rope customers into signing up to sneaky credit card schemes. These encourage over-spending and what they don’t tell you is that you’ll still be paying for the items months after buying them. THINK before you sign.