Tag: report

‘Deep concern’ over bullying and harrassment at Holyrood

The findings of a Dignity at Work survey conducted by the Scottish Parliament have been published.

All staff who work for MSPs, or for the Scottish Parliamentary Corporate Body (SPCB), were invited to take part in the survey under the SPCB’s ‘Inclusive Parliament’ review.

The review takes account of forthcoming changes in employment law arising from the Employment Act 2025.  

The Act will bring in stronger whistleblowing protections and a duty for all employers – including MSPs in that capacity – to take proactive, preventative steps to stop harassment, including third-party harassment.

The survey asked all staff for their views and experience of working at Holyrood and in constituency offices, including whether they had confidence in the Parliament’s current procedures for reporting inappropriate behaviour.

The findings from the survey and its accompanying report have been communicated jointly by the Parliament’s Presiding Officer Alison Johnstone MSP and Clerk / Chief Executive of the Parliament David McGill.

Writing to all MSPs and staff they said many staff work in positive, supportive environments, but they were both “deeply concerned” by new findings on bullying, harassment and sexual harassment.

The review also identified areas where the Parliament’s systems and culture must improve.

The full text of the joint message is published below along with the SPCB’s report:

Dear colleagues

Inclusive Parliament Review: Dignity at Work survey findings and report

Reason for the Review

In June 2025 we commissioned a review of our Dignity at Work policies and systems. This was to help ensure the SPCB and MSPs, as employers, were prepared for the forthcoming changes in employment law arising from the Employment Act 2025. These changes bring in stronger whistleblowing protections and a duty to take proactive, preventative steps to stop harassment, including third-party harassment.

This means not only responding when concerns are raised but creating the right conditions so that harassment is less likely to happen in the first place, helping everyone feel safe, respected and supported.

As part of the review, we asked all staff who work for MSPs and the SPCB to take part in our Dignity at Work survey. While SPCB staff are surveyed regularly, this is the first report since 2018 that has included feedback from a survey of MSP staff.

We also consulted with staff, trade unions, staff forums, external equalities groups and MSPs and undertook a benchmarking exercise looking at the approach taken in other parliaments, including the Senedd Cymru which has just completed a similar exercise.

In addition, our Independent Support and Advocacy Service invited people to give feedback on their experiences. The results from the survey and associated work have been published [here] today.

Main Findings

Many teams across Parliament demonstrate positive and supportive working cultures, and the vast majority of Members, managers and staff uphold the standards of dignity, courtesy and respect that the public rightly expect.

However, the review also identifies areas where our systems and culture must improve. Fragmented reporting routes, barriers to speaking up and low confidence in existing processes undermine our commitment to a safe and respectful workplace.

We are deeply concerned by the findings on bullying, harassment and sexual harassment. These incidents during this session only came to light through this review, making it clear that some colleagues did not previously feel safe or confident to share their experiences.

Our foremost concern is for those affected. Coming forward is never easy, and we are grateful to everyone who took part in this review. Anyone who raises concerns must be supported and assured that their concerns will be handled with independence, expertise and empathy. There can, and must, be zero tolerance of inappropriate behaviour.

It is important to stress that most Members, managers and staff will not recognise themselves in these findings. The clear majority conduct themselves in a way that reflects the standards of this Parliament and the expectations of the public. Nevertheless, the issues identified show that our systems and culture are not yet providing the safety, trust and consistency that everyone should be able to rely on. That must change.

To build an environment where people feel safe to speak up, and confident that concerns will be handled fairly and consistently, we must learn from these findings and ensure the necessary reforms are taken forward swiftly, transparently and with care.

Next Steps

The SPCB considered the report earlier today and gave its full support to the recommendations. It wished to place on record its thanks to the staff and external expert providers who took forward the review.

We will update you on the implementation of these recommendations over the weeks ahead. While some of the actions can, and will, be implemented swiftly, others will necessarily take a little more time. However, we will make the most of the momentum that this comprehensive report has provided.

Once again, we would like to thank all those who took part in this review.

Yours sincerely,

David McGill
Clerk/Chief Executive
Chair, Scottish Parliamentary Corporate Body

Rt Hon Alison Johnstone MSP
Presiding Officer

Inclusive Parliament ReviewDownload

Families freed from school meal debt

Fund cleared historic debt in over 70,000 cases across Scotland

More than 70,000 instances of support were provided to families to clear historic school meal debt as a result of nearly £2.9 million investment, a new report shows.

The School Meal Debt Fund, launched in May 2024, was distributed to the 30 councils that applied for assistance to clear debt accrued by families up to 31 March 2024.

The fund was established in response to cost-of-living pressures and the stigma that school meal debt can place on children.

The School Meal Debt Fund Report, published today, also sets out councils’ strategies for addressing meal debt, such as flexible payment options, simplified free school meal applications and extended free meal provision.

Education Secretary Jenny Gilruth said: “No child should feel the burden of school meal debt, and no family should face unnecessary stress over the cost of their child’s lunch.

“This report highlights the compassionate and innovative approaches being taken by councils to support families – from streamlining free school meal applications to offering flexible payment options and working directly with families facing hardship.

“School meal debt is still an issue. While councils are proactively identifying and supporting those who need help the most, they must ensure that all families never reach the point of debt in the first place. We will continue to work with councils to ensure that more can be done to address this.

“Over 230,000 pupils are currently benefitting from free school meals, a crucial element in our commitment to eradicate child poverty. This saves families who take up the offer every school day around £450 per child, per year.

“Our 2026-27 Budget expands free school meal provision to reach an additional 5,500 pupils, continuing our mission to give every child the best possible start in life.”

School Meal Debt Fund: report – gov.scot

New report shows disabled people and carers being failed by asylum system

Disabled people and carers in the asylum system are being denied safety, dignity and compassion because they can’t get the health care they need.

The Poverty Alliance have published new #RightsInAction research, uncovering examples of people being placed in unsafe housing, facing delays and confusion in getting health and social care, and getting little or no formal support – despite many having serious health and care needs.

One woman was sent to Scotland after being forced to leave her family and seek protection alone in the UK. In her home country she had been treated for ovarian cancer, but when she arrived in Scotland, she faced real difficulties getting in touch with her GP.

After being recognised as a refugee by the Home Office many years later, she had to move to different accommodation and to a different GP. It was only then that she was referred to hospital for investigation of pain she was feeling. She was diagnosed with a brain tumour and Multiple Sclerosis.

Peter Kelly, Director of the Poverty Alliance, said: “Everyone in Scotland deserves dignity, safety and compassion. People on low incomes often feel cut off from the health and social care support they need – and this research shows the problem can be even greater for people in the asylum system.

“It is wrong that disabled people and carers can be left without the most basic support they need to live their lives.”

https://www.povertyalliance.org/news-new-report-shows…

TPA_From_Rights_to_Realisation_report-24.2.26Download

Targeted action needed to ensure rural access to services, opportunities and rights, says Holyrood committee

Rural communities continue to face barriers that limit access to essential services, including healthcare, childcare, specialist support, legal advice and public transport, according to a new report from Holyrood’s Equalities, Human Rights and Civil Justice Committee.

A shortage of affordable housing and adequate infrastructure, combined with a higher than average cost of living, were also found to pose significant challenges to the sustainability of rural communities.

The Committee’s report calls for targeted action to be taken to ensure that these communities are able to fully access their rights. The Committee want to see the Scottish Government recognise the distinct needs of different rural areas, consider rural populations throughout all stages of policymaking, and factor the findings of the report into a future Scottish Human Rights Bill.

While the Scottish Government acknowledged the issues raised during the Committee’s inquiry and highlighted the work it is doing, the Committee’s report says that this has yet to translate into sufficient improvements in the lives of people living in rural areas.

The report backs calls for the Government to carry out multi-year engagement with, and investment in, community-led organisations. The potential of these organisations, who are often best placed to understand local need and design effective solutions, appears to the Committee not to be currently being used to its full potential.

The report also highlights concerns over rural housing shortages. The shortage undermines workforce recruitment, drives depopulation and restricts the ability of young people to remain in their communities. It calls on the Government to provide an update on what it is doing to improve the situation.

The Committee also heard about barriers to health that were created by distance and travel costs. In its report it calls for urgent action to be taken to address the centralisation of essential health services, such as those relating to maternity in regions such as the Highlands.

Karen Adam MSP, Convener of the Equalities, Human Rights and Civil Justice Committee, said: “Rural communities deserve equitable access to services, opportunities and rights and often face greater financial challenges than urban areas of Scotland.

“During this inquiry rural people clearly told us that they cannot access essential services, including healthcare, childcare, specialist support, legal advice and public transport.

“We want to see the Scottish Government build on its work to date by undertaking targeted action to deliver better access to services and combat the rural premium.”

Read the Committee’s report

Scottish Budget: Finance Committee calls for government fiscal action

Holyrood’s Finance and Public Administration Committee has called for early fiscal action from the Scottish Government, and the next administration following May’s election.

In its budget report published yesterday, the committee wants an urgent review of social security spending and reform of local government taxation.

The committee has also made immediate recommendations to address pressure on local government finance and improve budget transparency – including clarity on baseline figures and ‘new’ money.

Finance and Public Administration Committee convener Kenneth Gibson said: “This is our final budget report ahead of the Scottish election.

“Some recommendations are directed towards the government for immediate action others will be for the next administration to take forward after May.

“Frustratingly, some cross-party concerns set out in this report have been raised before with the government during this five-year session of Parliament – including issues of financial transparency, which have only been partly addressed.”

FPAS062026R3Download

Holyrood Committee backs Bill to regulate non-surgical procedures industry

The Health Social Care and Sport Committee is recommending Parliament agrees to the general principles of the Non-surgical Procedures and Functions of Medical Reviewers (Scotland) Bill.

The Bill seeks to regulate non-surgical procedures including cosmetic treatments such as fillers, Botox, certain chemical peels and microneedling. In its Stage 1 report, the Committee says patient safety must come first and that it agrees it should be illegal for under-18s to access these treatments.

The Committee is supportive of the two-tiered approach to regulation being proposed by the Scottish Government. This would mean procedures deemed ‘higher risk’ could only be undertaken in permitted premises under supervision from authorised medical practitioners, while lower risk procedures would be subject to a licensing scheme to be introduced via secondary legislation.

The Committee acknowledges concerns expressed by some of those businesses currently providing non-surgical procedures about the Scottish Government’s proposed approach to regulation. To alleviate these concerns, the Committee asks the Scottish Government to provide appropriate support and guidance to help responsible providers to make the transition successfully to the new regulatory framework.

The Committee is concerned over a lack of clarity around requirements for clinical supervision of those procedures covered by the Bill, including minimum qualification requirements for those providing supervision and the scope of their clinical and managerial responsibilities.

On enforcement, the Committee calls for a staged approach which will give responsible operators time and support to meet the requirements of the legislation, while punishing those irresponsible operators who show no interest in complying with the law.

The Committee says the current sanctions set out in the Bill are insufficient and would not deter irresponsible providers from committing repeat offences. It has therefore called on the Scottish Government to introduce stronger penalties for offences committed under the Bill.

The Committee also highlights concerns that Healthcare Improvement Scotland (HIS) may lack the capacity and resources to be able to enforce the Bill effectively. The Committee’s report seeks assurances that, in the short term, the Scottish Government will commit additional funding to enable HIS to enforce the Bill properly from the outset.

The huge variability in the quality of training and qualifications held by or available to those providing non-surgical procedures is highlighted by the Committee. It wants to see the creation of clear and appropriate standards for all practitioners.

The Health, Social Care and Sport Committee Convener, Clare Haughey MSP, said: “Our Committee believes patient safety must always come first and that’s why we are supportive of this Bill which will provide much needed regulation of the non-surgical procedures industry.

“We fully back provisions making it illegal for under 18s to access these procedures and believe the Scottish Government should work with the UK Government to improve and standardise training and qualifications so all providers meet a minimum standard.

“Healthcare Improvement Scotland must be given the resources to be able to enforce the law effectively in this area – and penalties for offences must be set at a level that creates a suitable deterrent.

“We acknowledge that there will be many practitioners who are concerned about the impact this new regulatory framework may have on their businesses. That’s why we’re calling on the Scottish Government to provide appropriate support and guidance to help responsible providers make a successful transition and continue operating in compliance with the law.

“Thanks to everyone who gave evidence to our Committee and helped inform our scrutiny of the Bill.”

On the 2nd part of the Bill, the Committee is supportive of updating the processes by which Medical Certificate of Cause of Death (MCCDs) are processed in Scotland.

This would include allowing interested persons to request a review of a MCCD even when it has already been randomly selected for review.

Risk of death from cancer falls by 12%

People in Scotland are less likely to die from cancer, with the risk falling by 12% over the past decade, according to new figures published today by Public Health Scotland (PHS). 

The new report, which provides the latest insights in cancer mortality in Scotland, highlights that there was a small increase in the number of deaths due to cancer, from 16,011 in 2015 to 16,352 in 2024. This is caused by Scotland’s by Scotland’s ageing population, and older people are at higher risk of cancer.  

It also shows that those who die from cancer are now older than in the past.  In 2024, 70% of all cancer deaths occurred in people aged 70 and over, up from 66% in 2015. The average age at death also increased between 2000 and 2024, rising from 71 to 74 years for males, and from 72 to 74 years for females.  

Lung, colorectal (bowel), prostate, and breast cancers together accounted for 46% of all cancer deaths. Lung cancer remained the leading cause, with 3,651 deaths in 2024, making up 22% of all cancer deaths. Most lung cancer deaths could be avoided by eliminating smoking. 

Professor David Morrison, Consultant in Public Health, Public Health Scotland, Scotland, said: “Cancer remains the most common cause of death in Scotland, but the risk has been falling over time.  

“Deaths from lung cancer have fallen by a quarter over the past 10 years, and oesophageal and bladder cancer deaths have also gone down.  We can see the huge benefits of fewer people smoking and more successful treatment of cancer in these latest figures.   

“Among women, the chances of dying from breast cancer have fallen by 11% over the last decade.  Breast screening picks up cancers at an earlier, more treatable stage and new treatment options have become available.   

“I would encourage anyone invited for cancer screening or offered HPV vaccination to take up the offers.”  

Reducing harm from tobacco by creating a smoke-free generation remains a priority for PHS, particularly given lung cancer remains the leading cause of cancer death in Scotland.  This, together with reducing harm from alcohol, drugs and unhealthy foods, is one of the key actions outlined in our ten-year strategy, also published today, which sets out how we will work to improve Scotland’s health outcomes.  

A second cancer-focussed report published by PHS today, the Place of Death from Cancer in Scotland report, examines the place of death for people who died from cancer between 2015 and 2024. 

Of the 49,474 cancer deaths in Scotland during 2015–2024, 39% occurred in NHS hospitals, 37% occurred at home or a private address and 15% occurred in hospices. 

The Cancer Mortality in Scotland Annual Update 2024 report can be read here:

Cancer mortality in Scotland – Annual update to 2024 – Cancer mortality – Publications – Public Health Scotland

The Place of Death From Cancer in Scotland 2015 – 2024 report can be read here:  

Place of Death from Cancer in Scotland – 2015-2024 – Place of death from cancer in Scotland – Publications – Public Health Scotland

Information on cancer screening available for free through the NHS in Scotland can be found at:  Introduction to screening in Scotland | NHS inform 

More information on identifying, treating and managing cancers can be found on NHS Inform: Cancer | NHS inform 

Last year, we published a joint blog by Consultants in Public Health Medicine, Professor David Morrison, Director of the Scottish Cancer Registry and Dr Fatim Lakha, exploring the seemingly paradoxical good news within Scotland’s rising cancer statistics – and what it means for our future health and care system. 

Find out more about PHS’s ten-year strategy: Strategic vision – Together we can: our 10-year strategy to 2035 – What we do and how we work – About us – Public Health Scotland

Committee backs minimising the use of restraint and seclusion on children and young people

The work of organisations and individual campaigners, such as Beth Morrison and Kate Sanger, has been commended by the Holyrood’s Education, Children and Young People Committee as it backs proposals that would minimise the use of restraint and seclusion in Scotland’s schools.

The Restraint and Seclusion in Schools (Scotland) Bill, introduced by Daniel Johnson MSP, aims to make the use of restraint and seclusion of children and young people in schools a last resort.

In circumstances where restraint and seclusion must be used, schools would need to follow legal guidelines, which includes informing parents or carers if their child is subject to restraint and seclusion and this use.

The Committee unanimously supported these general principles, but in doing so, expressed its disappointment at the amount of time it had taken for changes to be made despite the tireless efforts of campaigners.

Read the report

Evidence, including personal testimonies, presented to the Committee was concerning, with witnesses raising their fears that restraint and seclusion was too often seen as a first approach. The Committee was particularly concerned by the inappropriate use of the practice on children with an additional support need or disability.

The Committee’s report recommends improvements to the Bill, including refining the definitions of restraint and seclusion to avoid any ambiguity or unintended consequences and ensuring same day informing on the use of restraint and seclusion for parents or carers.

Speaking as the report was published, Committee Convener Douglas Ross MSP said: “We unanimously support the general principles of this Bill, which will be a vital tool in ensuring the safety of children and young people in Scotland’s schools.

“Our Committee heard disturbing evidence about the use of restraint and seclusion. This practice is being carried out inconsistently and, worryingly, sometimes parents are not even aware restraint and seclusion have been used. Scotland needs a consistent approach, which makes restraint and seclusion a last resort. That’s why it’s important that this Bill becomes law.

“There is still some work to be done to ensure the Bill fully achieves its aims, however we must commend the campaigners, including Beth Morrison and Kate Sanger, for raising this issue in Parliament, and Daniel Johnson MSP, who brought forward this much needed Bill.”

Culture spending uplift helps sector stability, but may not be driving improved outcomes

Increased Scottish Government investment in culture has had a “positive impact” on confidence and stability in the sector but extra funding may to some degree be being used to help meet ongoing financial pressures, rather than necessarily generating improved cultural outcomes, according to a new report from Scottish Parliament’s Constitution, Europe, External Affairs and Culture Committee.

In a report published yesterday, the Committee recognises that “despite this welcome investment” the sector continues to face significant financial pressures, including increased employment costs such as employer National Insurance contributions, the Scottish Government’s Public Sector Pay Policy and Fair Work commitments.

In its report, published ahead of the Budget announcement in January, the Committee also shares concerns raised by arts and culture organisations that the Scottish Government funding increase may be being offset by funding reductions by local government.

Reiterating concerns

Throughout its pre-budget scrutiny, the Committee has considered evidence and the response of the Scottish Government, over the whole period of this session of Parliament, in order to build a longer-term view of culture funding decisions.

In its report, MSPs ask the Scottish Government to explain why it has not delivered 3-year funding settlements for the organisations it funds directly, despite a commitment in 2021 to do so.

That is one of a number of areas where the Committee is seeking clarity from the Scottish Government on the progress made in the last five years. Others include; a lack of strategic clarity in funding decisions and progress on collaboration with other Cabinet Secretaries to move forward on cross-portfolio working on funding for culture.

It also calls for details on progress made on a recommendation first given in 2022, that the Scottish Government urgently works towards alternative funding models for the sector, as well as for an urgent update on the establishment of a ‘Percentage for the Arts’ scheme and details as to what it would look like in practice.

The initiative was confirmed to be in its “initial stages” in 2022, but despite commitments to do so, the Scottish Government has not provided any further details to the Committee on the establishment of the scheme.

“Acute” skills shortage and infrastructure challenges

Further concerns raised in the report include a lack of skilled staff to maintain Scotland’s historic environment sector, with the Committee asking the Scottish Government how it is responding to this “acute” skills shortage.

It also asks key questions about whether the upcoming Spending Review will include plans to support the refurbishment, retrofitting and upkeep of cultural assets, as well as how the “substantial capital investment” required in the culture and heritage sector will be addressed to meet climate change and net zero ambitions.

Committee convener Clare Adamson said: “The Committee acknowledges the encouraging effect of the government’s pledge to boost funding for the culture sector, which has helped foster greater confidence and stability.

“Nonetheless, persistent financial challenges continue to pose serious difficulties for heritage and cultural organisations.

“We have listened carefully to the voices of those shaping and supporting Scotland’s cultural life and are mindful of the challenging economic context in which increased support has been made available.

“Our report outlines a series of recommendations for the Scottish Government.”

SP-culture-funding-reportDownload

Parcel delivery problems reach record levels as 15 million people are let down on the doorstep

  • More than a third of people (37%) faced issues with their most recent parcel delivery. 
  • Royal Mail bag the top spot in the league table with 3.25 stars while Yodel trail behind in bottom place, failing to improve on last year’s score of 2 stars out of 5.
  • Half a decade since it first launched, Citizens Advice’s parcel league table lays bare how broken this market is.

A record 15 million people experienced a problem with their latest parcel delivery, new research by Citizens Advice has revealed. 

From chasing missing parcels, battling arduous complaints systems to even having accessibility requests ignored, Citizens Advice found that more than a third of people (37%) faced issues with their most recent delivery. The research, carried out in a snapshot one month period, reveals the rate of parcel problems remains at the highest levels seen in half a decade.

Now in its fifth year, the parcel league table shows Royal Mail scored the highest this year with an overall score of 3.25 out of 5 stars, while Yodel slip to the bottom with just 2 out of 5 stars – not making any improvement since last year. 

The charity’s league table looks at the top five delivery companies by parcel volume and measures their performance against criteria including customer service, delivery problems and how well they meet accessibility needs, such as people needing louder knocking or longer to answer the door.

Stuck in a rut of poor performance 

While Citizens Advice’s research shows there have been marginal shifts in scores over the last five years, the overall picture is one of consumers being persistently failed by parcel companies.

The charity found:

  • Accessibility is the worst performing area – despite Ofcom’s new condition requiring firms to give disabled consumers the opportunity to report their accessibility needs, scores this year have actually worsened, with Yodel placing last. Citizens Advice also found that three million people who have an accessibility requirement they would like to share (37%) are still unable to share their needs. Reasons include not being aware of where to share, or their accessibility need not being given as an option when placing an order. 
  • Complaints and customer service rankings remain stagnant – of the people who had experienced a problem with their delivery, almost half (47%) had a further issue trying to resolve the problem, such as a slow response, issues with automated systems (such as a chat bot) and having to contact a firm multiple times to get a response.
  • Frequent failures hitting people – the most common problems people faced with their last delivery include the driver leaving before they had time to get to the door (29%); their parcel being left in an insecure location (24%) and parcels arriving late (24%). 

The overall scores

RankCompanyDeliveryAccessibilityCustomer serviceTrustOverall scoresScore change
1Royal Mail3.22.83.443.25 out of 5
2Amazon Logistics3.21.83.53.83 out of 5
3 =DPD2.422.13.42.25 out of 5
3 =Evri2.41.62.722.25 out of 5
5Yodel2.41.42.21.82 out of 5

“I’ve had some leave parcels in the recycling bins on recycling day” – Mike’s story

Mike, in his 70s, has muscular dystrophy and uses two walking sticks, making it difficult to move quickly or bend down. He consistently asks parcel companies not to bring deliveries to his front door as he is unable to get there in time. Instead, he asks them to deliver parcels to his back door, which is closer to his home office and easier for him to get to.

But despite repeatedly telling retailers and parcel companies about his accessibility needs, firms still ignore his requests. As a result, parcels are often misdelivered, left exposed to the weather, not put in a designated safe space or with neighbours, or delivered to entirely wrong addresses.

“The biggest problem is just getting companies to deliver according to my instructions,” Mike says. 

“If nobody is in, delivery drivers are supposed to leave my parcels in a designated safe space. I chose that spot because it’s dry, out of the way, and I don’t have to bend down to pick anything up. But parcels rarely get left there. Instead, they just leave them outside, whether it’s raining, dry or otherwise. I’ve had some leave parcels in the recycling bins on recycling day. 

“It makes you awfully frustrated, and it makes you really fed up, to the point that I’m beginning to stop buying from retailers that use certain delivery companies. 

“I actually had one delivery agent chuck a parcel over the back gate onto the concrete floor, who said he’d handed it to the resident. I had the video showing him throwing it over the back gate then taking a picture saying he’d delivered it.”

Passing the parcel of responsibility

Ofcom introduced guidance on complaints and accessibility in 2023, but Citizens Advice says its research and Ofcom’s own findings show many parcel firms are still ignoring the rules. This isn’t a guidance problem – it’s a compliance one, and the charity is calling on Ofcom to monitor performance and fine the worst offenders.

Five years of league table analysis also shows repeated failures across the sector. Royal Mail, subject to stricter regulation, consistently performs well overall in the league table but the company offers consumers access to an independent dispute scheme (ADR) unlike other parcel providers. Citizens Advice says all consumers should have the same right to redress, no matter who delivers their parcel.

Dame Clare Moriarty, Chief Executive of Citizens Advice, said: “Ofcom has passed the parcel of responsibility for long enough.

“We’ve been doing the work of the regulator for five years now by holding parcel companies to account and speaking up for consumers who are bearing the brunt of persistently poor service. 

“Our league table has tracked parcel problems from warehouse to doorstep. We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.

“The question now is whether the regulator will take tougher action to improve the parcel market once and for all.”