More than half of home care was reduced or stopped completely as a result of pandemic, survey reveals

The impact of the Covid-19 pandemic on home care has been revealed following an online survey by the Scottish Parliament’s Health and Sport Committee.

Published yesterday, the survey found that 54% of recipients of home care saw their care either reduced or stopped completely. In one instance, a respondent reported having their care stopped for more than six months.  Reduction in care was a recurring theme from respondents with families feeling that they were “left to get on with it”.

The survey, which ran during August and September, sought to hear the experiences of both carers and care recipients during the pandemic. Key concerns raised include: 

  • In the event of a second wave, the most important issue for those surveyed was safety. They told us it was vital to have access to appropriate PPE as well as frequent testing, and that carers should receive adequate training in both infection control and social distancing.
  • Additional pressures and a loss of routine led to increased anxiety for unpaid carers, who stressed the need for respite. Respondents felt “mentally exhausted” and “frightened to let staff back into their homes”. 
  • It was agreed that there needs to be greater recognition of unpaid carers who were often “left to pick up the slack”. There were calls for more support and financial help as well as a ‘professionalisation’ of the system, with a move towards a professional career model.
  • A fear of services shutting down again left respondents feeling determined to “not be forgotten about” or “left to manage entirely on [their] own”.  They called for the continuity of care services and care packages to remain in place in the event of future outbreaks.

Speaking as the findings of the survey were published, Committee Convener Lewis Macdonald MSP said: “The first wave of Covid-19 had a devastating impact on the social care sector in Scotland.

“Now that we’re in the midst of a second wave, and continuing national restrictions, it is vital that we hear the voices of home care workers and those receiving care at home across the country. These findings are deeply concerning suggesting over 50% of those receiving care at home saw their care reduced or stopped completely during the pandemic.

“Other concerns raised around mental health, safety, and the prospect of care shutting down again, make it clear that things must improve. 

“The Committee recognises the hard work of carers, paid and unpaid, who have gone above and beyond during this unprecedented challenge and we also want to thank all those who took part in the survey for sharing their experiences in what are still very difficult times.”

Remember families who receive care at home, urges charity

A social care charity is appealing to the Scottish Government to remember families who receive care in their own homes, and the carers who provide that care, during the Coronavirus pandemic.

In a letter to Jeanne Freeman, the Cabinet Secretary for Health and Sport, the chief executive of the Scottish Personal Assistant Employers Network (SPAEN), Colin Millar (pictured), calls for action to urgently address what he describes as a “crisis”.

He writes: “We are writing on behalf of SPAEN’s 500 Direct Payment employers and the 1,500 or so others throughout Scotland who have chosen to use a Direct Payment or Option 1 to meet their social care needs.

“We are receiving frequent requests for information, advice, support and calls for SPAEN to raise these continued concerns and matters with the Scottish Government, Scottish Parliament and CoSLA as the body representing the local authority councils distributing these funds to PA employers.

“The experience of Direct Payment users in Scotland is harrowing and deeply concerning.

“They continue to report that they have little or no access to PPE and they are getting no information or updates on when or how this will be resolved.

“They continue to be fearful for themselves, their families and loved ones and their employees, their employees’ families and loved ones, all of whom risk their own health and welfare on a daily basis to provide key social care services to people in their own homes and who are placed at unnecessary risk of transmission of this virus due to a lack of PPE.

“Direct Payment employers want to follow, fully, the Scottish Government’s published guidelines on the use of PPE but they cannot do so without being given access to the vital equipment they need.

“Some callers to local authority councils are being advised to use their ‘current supply chain’ to access this. Many Direct Payment employers will not have a ‘supply chain’, they will be purchasing PPE on an ad hoc basis as and when required and permitted through the Direct Payment agreement.

“The normal suppliers are not able to meet the demand as commissioning is done at a strategic level either through the HSCP or the Scottish Government, resulting in a scarcity of PPE for people who are not supplied via these statutory bodies.

“We are aware that a number of other charities and organisations have made similar representations to the Scottish Government.

“While we do not represent unpaid carers, we have seen a huge increase in contact from these groups who are also deeply concerned that they are unable to access support or PPE.

“While we are in a period of crisis, and this is without doubt such a period, we are calling for a fundamental review into how Direct Payment recipients in Scotland are represented and supported at national and regional level at the earliest opportunity.

“After 20 years’ of representing Personal Assistant Employers across the length and breadth of Scotland, thanks to the support of the Scottish Parliament and contemporary Scottish Governments, this year SPAEN’s services are being retracted, due to funding cuts. This outbreak calls into question the logic behind such a decision and we are calling on the Health & Sport Committee to review this decision at its earliest convenience.

“Without a national body representing PA employers, these and many similar issues will simply not be raised and people electing to exercise their right to use a Direct Payment, as per the current legislation, will be further eroded.

“Ironically, it is in times like these that many people assessed as requiring social care support are seeking Direct Payments as care agencies and local authority run home care services are withdrawn or re-assessed with little or no notice or consultation.

“We’ve had repeated requests from people affected by decisions to remove their existing social care support either through care agencies or local authority home and support services where staff absenteeism has presented significant logistical challenges.

“We have requested and continue to lobby for Direct Payments to be made available to anyone and everyone who has an assessed social care need and specifically as a direct alternative where existing social care arrangements are being withdrawn as a result of Covid-19 or related resource issues.

“Peoples’ social care needs cannot, unfortunately, be abated to accomodate resourcing issues and there has already been assurance from the Cabinet Secretary that no-one should lose the support they’re already assessed as requiring.

“SPAEN represents over 500 individual employers who have equal concerns and responsibilities.

“SPAEN would welcome any invitation to join the discussions being held by the Scottish Government to discuss the current challenges facing all of social care to ensure our membership and the many hundreds of others using Direct Payments are fully and properly represented.”

Local home care company receives recommendation-based award

 

An Edinburgh based care company has received so many glowing  recommendations from clients and their families that it has been honoured with a top regional award.

Home Instead Senior Care specialises in providing at-home care to older people, and has been named as one of the 20 most recommended providers in the Home Care Awards 2019. Continue reading Local home care company receives recommendation-based award

Edinburgh to the fore in Scottish Care Awards

Eidyn Care has been recognised as one of the leading home care providers in Scotland. Members of the team will be invited to a prestigious evening awards ceremony celebrating the best of the independent care at home and housing support sector.  

The Edinburgh-based service has been nominated in the Provider of the Year category at the Scottish Care Awards 2019. This award celebrates an individual service that can demonstrate they are at the forefront of excellent care provision in Scotland.

The winner will be announced at an Awards Ceremony on 17 May at the Marriott Hotel in Glasgow. The Awards will be hosted by Michelle McManus, with over 400 people attending.

The Eidyn Care team were delighted to have been recognised. Director Andrew McLennan said: “The organisation was founded in 2016 and in a short time has firmly established itself as one of the leading providers of quality palliative care at home.

“We recognise that to achieve our number one priority of caring for our clients in the best possible manner, we must invest in our staff. We spend a significant amount of time developing and supporting our team and this has a knock-on impact of more contented staff, as well as positive outcomes for our clients receiving care.”

Also nominated is Edinburgh’s Laura Rose (below), who has been recognised as one of the leading home care employees in Scotland.  

The Community Care Assistant at Carrick Home Services, has been nominated in the Carer of the Year category at the Scottish Care Awards 2019. This award celebrates the significant role of carers in consistently providing a high-quality standard for people living at home, enabling independence and delivering person-centred care and support.

Laura said: “I am very surprised but thrilled and honoured to be chosen as a finalist in these prestigious awards.”  

Andrea Ramsay, Carrick Home Services Director, who made the nomination, said: “Laura has worked as a community carer for over 12 years. She gives her all, every day, to every client she meets. She ensures everyone is treated with dignity, respect, care and compassion. Her passion for caring is a way of life, not just a job. 

“We have a client with Motor Neurone Disease whose speech has deteriorated to the extent that they can no longer communicate. Laura, who taught herself sign language, has now passed this skill on to the client, who is less socially isolated as a result. She is the only one who can understand the client, including MND nurses and other specialists. She is a motivated woman with passion, enthusiasm and dedication for every client.”

The awards have been hailed a huge success in recognising individuals, teams and companies, who are delivering care at an incredibly high standard in an era of challenging budgets and within an increasingly demanding work environment.

The care awards will follow a full day conference with speakers including the Cabinet Secretary for Health & Sport, Jeane Freeman.

 

Older People’s Companionship Day

Friday 30th September

Castlebrae Business Centre, Peffer Place, Edinburgh, EH16 4BB

10.30am – 1.30pm

Free admission

mishia-de-jager-the-harvest-tree-joanna-senew-home-instead

Home Instead Senior Care is celebrating five years caring for older people across Edinburgh by holding an Older Person’s Companionship Day alongside the annual Macmillan Coffee Morning. The day will bring together a host of local organisations giving people a chance to meet with those helping with companionship and befriending services. Continue reading Older People’s Companionship Day