Consultation launched into unregulated cosmetic procedures

People and businesses are invited to share their views on how to make non-surgical cosmetic procedures safer as thousands complain of ‘botched’ procedures

  • UK Government to seek views on how to make non-surgical cosmetic procedures safer for consumers
  • Calls for views from industry and people who have undergone these procedures will be used to shape regulations
  • Proposals considered include restrictions on who can perform certain high-risk procedures and age limits for those undergoing cosmetic procedures

People and businesses are being invited to share their views on how to make non-surgical cosmetic procedures – including Botox, laser hair removal and dermal fillers – safer as thousands complain of ‘botched’ procedures.

The UK Government’s first-ever consultation on treatments – also known as aesthetic procedures – will be used to shape a new licensing scheme for practitioners and cosmetic businesses which operate in England. This could include age limits and restrictions for high-risk procedures, including those involving injecting fillers into intimate parts of the body – including the breasts and buttocks.

Any new licensing scheme would protect patients from potential harm associated with poorly performed procedures. This will provide reassurance to people that wherever they go to get their treatments, they will receive the same high standards of practice.

The beauty industry is hugely important for the UK economy and is largely made up of female-owned small and medium sized businesses, with the non-surgical cosmetic industry previously being valued at an estimated £3.6 billion in the UK.

New regulations will support businesses by introducing high standards across the sector, raising the reputation and professionalism of the industry.

Minister for the Women’s Health Strategy, Maria Caulfield said: “Whether it’s Botox, dermal fillers or even a chemical peel, we have heard too many stories of people who’ve had bad experiences from getting a cosmetic procedure from someone who is inexperienced or underqualified.

“There’s no doubt that the popularity of cosmetic procedures is increasing, so it’s our role to ensure consistent standards for consumers and a level playing field for businesses and practitioners.

“We want to make sure we get this right for everyone, which is why we want to hear your opinions and experiences through our new consultation.”

An estimated 900,000 Botox injections are carried out in the UK each year. Save Face – a government approved register of accredited practitioners – received almost 3,000 complaints in 2022, with over two-thirds of those complaints relating to dermal fillers and almost a quarter relating to Botox.

Ashton Collins, director, Save Face said: “Whilst we appreciate that we are still at very early stages of any potential licensing scheme being implemented in England, we are delighted to have been invited by the government to contribute our thoughts and ideas ahead of the release of this public consultation.

“Being involved in the process has enabled Save Face to actively contribute to roundtable discussions with ministers, policy makers and key stakeholders.

“As the largest and longest established Professional Standards Authority accredited register, we are able to provide a unique level of insight based on ten years of gathering data from practitioner and clinic audits as well as patient reported complaints, adverse reactions, and complications.

“This will enable us to help develop a fit for purpose scheme that has public safety as its primary focus. We look forward to continuing to work closely with the government and key stakeholders during the next stages of the process.”

Professor David Sines CBE, Chair of the Joint Council for Cosmetic Practitioners, said: “I warmly welcome the government’s decision to consult on this new, proposed licensing scheme. 

“It will help to ensure that people who undergo non-surgical cosmetic procedures receive treatment from practitioners who are properly trained and qualified, have the necessary insurance cover and operate from premises that are safe and hygienic.

“I would urge everybody to seize the opportunity provided by this consultation and support the move towards sensible and proportionate regulation in this important sector.”

Victoria Brownlie, Chief Policy Officer at the British Beauty Council: “Since its inception, the British Beauty Council has been working to raise the reputation of the beauty industry and we see greater checks and balances around aesthetic procedures as a key part of this.

“Having worked with the government to achieve the ban on injectables for under 18s in 2021, we are delighted that they have continued this momentum with the commitment to introduce a licensing scheme covering a raft of higher-risk aesthetic treatments, many of which are largely unregulated.

“Those seeking treatments deserve to do so with confidence that their practitioner is properly qualified in the service they’re offering, to the appropriate level of government approved educational standards.

“The Council has worked closely with the Department of Health and Social Care to get to this point, so we look forward to seeing the outcome of the consultation and helping to shape the regulatory framework as it progresses.”

The consultation will run for 8 weeks and will close on Saturday 28 October.

It follows the passing of the Health and Care Act in April 2022, which gave the Health and Social Care Secretary the power to introduce a licensing regime.

Under the proposed scheme, which will be operated by local authorities in England, practitioners will need to be licensed to perform specific procedures, and the premises from which they operate will also need to be licensed.

The government has already made it illegal for under-18s to access Botox and filler treatments for cosmetic purposes and banned TV and social media adverts targeting under-18s with cosmetic procedures.

Anyone considering a cosmetic procedure should reflect fully on the possible impact of the procedure on both their physical and mental health and, if they decide to go ahead, take the time to find a reputable, insured and qualified practitioner.

Leith Community Centre: Community Meals

Calling all Leithers 📢 Exciting news ahead – we’re currently working on a new project called “Community Meals”✨ 

Our goal? To cook up a safe, cozy haven where Leith locals like YOU can chat up fresh ideas, spruce up our area, and enjoy a sip of tea or a scrumptious meal with your awesome community. ☕🍽️

But here’s the twist – we’re handing you the reins! 🎉 What sparks your interest for these gatherings? 🤔 Fancy entertainment, thought-provoking discussions, or something entirely different? Let your imagination run wild and share your thoughts! 🌟

Join the conversation below – your ideas could be the secret ingredient to making these events truly spectacular! 🌈💬

#LeithCommunityMeals

#TogetherInLeith

#ShareYourIdeas

#LocalEngagemen

t#CommunityConnection🏙️🤝

Strengthening local democracy: Have your say

Second phase of Democracy Matters ‘national conversation’

People across Scotland are being asked to suggest ways of increasing local control over decision-making.

The second phase of the Democracy Matters national conversation will give people the opportunity to come together in their communities to imagine how new and inclusive democratic processes can best help their town, village or neighbourhood.

Community groups can guide local discussions by using the consultation document which covers a variety of themes including powers, representation, accountability and participation. People previously said it was crucial to get these things right. Funding is available to help with the costs of hosting events.

To mark the start of the second phase, Community Wealth Minister Tom Arthur and Local Government Empowerment Minister Joe FitzPatrick visited the Linlithgow Community Development Trust.

Mr Arthur said: “The Scottish Government is encouraging people across the country to come together and talk about local involvement in our democratic processes. We believe more decisions should be taken locally to better reflect the aspirations of our diverse communities.

“More than 4,000 people took part in the first phase of Democracy Matters. By providing financial support, we hope to make local conversations during the second phase as welcoming as possible. We want to hear even more voices as we work together to improve the way democracy works for our local communities.”

COSLA President Shona Morrison said: “COSLA welcomes the launch of the second phase of Democracy Matters; it marks a renewed resolve to put local people and communities at the centre of local decision-making.

“By drawing on the experiences gained by local communities during and since the Covid-19 pandemic we hope to secure a clear, updated understanding of how new models of local democracy can transform the lives of people in communities across Scotland.

“I would encourage everyone to contribute to the conversations which will be taking place across Scotland during the next few months as we ask what models of democratic framework would work best for them.”

Electoral Reform Society Scotland Director Willie Sullivan said: “Communities are made and good places to live are created when people work with each other to run their city, island, town or village. Scotland is the sum of these places, and our democracy depends on how well we run them together.

“In that light, it’s very important to restart Democracy Matters to ask local communities what sort of local democratic framework might make this possible.”

Views sought on water cremations

The public is being asked for views on alkaline hydrolysis (water cremations), burials, funeral director licensing and funeral sector inspections in four separate public consultations.

The regulations proposed in the consultations aim to protect the dignity of the deceased and increase confidence in the funeral sector by ensuring minimum standards of good care and services are maintained.

Responses to the consultation on the Burial and Cremation (Scotland) Bill showed there was public support for the introduction of new, environmentally friendly alternatives to traditional burial or cremation in Scotland.

Alkaline hydrolysis is already in use in other countries, such as Ireland, Canada and USA. This consultation sets out the safeguards which would be put in place to ensure alkaline hydrolysis would be subject to the same high standards as burial and cremation.

Public Health Minister Jenni Minto said: “Bereavement can be emotionally overwhelming and being able to engage with the practical issues and funeral arrangements can be very difficult.

“However, it is something everyone is likely to experience at some stage in their life, whether it’s the death of a family member, a loved one, or a friend.

“Having confidence in the care and dignity given to our loved ones, along with the compassionate and professional treatment of those bereaved, can go some way to alleviating that distress. The rare instances where this does not happen satisfactorily can have long-standing impacts on people.

“This is why we need to ensure we get the right policy and legal frameworks in place and I urge anyone with views on the issues in these consultations to take the time to respond.”

National Association of Funeral Directors Scotland President Mark Shaw said: “The National Association of Funeral Directors is delighted to welcome and support the public consultations into key areas that will help shape the funeral sector in a new, regulated landscape. 

“These new regulations designed to support the oversight of standards in the funeral sector will provide reassurance and security to bereaved people and funeral directors, while the proposed introduction of alkaline hydrolysis, or water cremation, is a step froward in offering future alternatives to burial and cremation. 

“These are incredibly important next steps to support bereaved people, and we urge everyone to have their say.” 

National Society of Allied Independent Funeral Directors (SAIF) Scotland President James Morris said: “SAIF Scotland are encouraged to see the process of regulation reach the public consultation stage.

“Regulation of the Scottish funeral sector will maintain and ensure the high standards of funeral service, care of the deceased and delivery to the tens of thousands of families in need of a funeral director each year. 

“SAIF Scotland looks forward to continuing to work with the Scottish Government on what has been an open and consultative process and has thoughtfully addressed concerns shared by both the Government and the funeral sector.“

Burial and cremation consultation collection

Protecting Scotland’s wildlife

Views sought on snare trap ban

The use of snare traps could be banned as part of new plans to protect vulnerable wildlife and promote sustainable wildlife management.

The Scottish Government is seeking the public’s views on whether an outright ban should be put in place or if any exemptions should be considered. A snare is a thin wire noose used for catching a wild animal for the purposes of wildlife management.

The consultation is also asking for opinions on extending the investigative powers of the Scottish SPCA – a new measure which will help tackle wildlife crime. This will involve giving SSPCA inspectors more authority to search, examine and seize evidence related to incidents of illegal hunting and other offences related to wildlife persecution.

Environment Minister Gillian Martin said: “Snare traps lead to unnecessary suffering for animals and these proposals are part of our ongoing efforts to ensure that wildlife management is both sustainable and humane.

“Currently, only a small number of farmers and land managers use snare traps. More effective and humane forms of managing wildlife are available and we will continue to support the industry to make use of these methods.

“Wildlife crime and the illegal killing of wild mammals continues to blight our rural communities. By extending the investigative powers of SSPCA inspectors, we can ensure that the destructive impact that these criminals have on our environment is diminished and that they are brought to justice.”

Scottish SPCA Chief Superintendent Mike Flynn said: “The Scottish SPCA strongly supports this announcement by the Scottish Government. As Scotland’s animal welfare charity, we have long called for an outright ban on the use of snares due to the level of suffering an animal is caused.

“Animals that are caught in snares can be caused unimaginable physical and mental anguish. Following reports from members of the public, we have found domestic animals, protected species and target animals that have all suffered dreadfully in both illegal and legal snares.

“A ban on all snaring is the only way to stop this unacceptable suffering. We are very pleased with the announcement of a ban, which will be a historic moment for animal welfare in Scotland.”

Subject to consultation, the new provisions would be included in the Scottish Government’s upcoming Wildlife Management and Muirburn (Scotland) Bill which will aim to protect the environment and help end the persecution of birds of prey.

The consultation will run for 6 weeks from 22 August to 3 October 2023. 

The League Against Cruel Sports Scotland has welcomed yesterday’s (Tuesday) announcement by the Scottish Government that it will consult with a view to banning snares. 

The consultation, which will form part of the Wildlife Management and Muirburn (Scotland) Bill, will seek views on whether an outright ban should be put in place for the use of snares, or if any exemptions should be considered. 

A snare is a thin wire noose used for catching a wild animal, most commonly used for predator control on shooting estates. 

Robbie Marsland, Director of the League Against Cruel Sports, Scotland, said: “The League has been proud to join the loud and anguished call over many years for the use of cruel, primitive and indiscriminate snares to be banned.

“While we welcome and applaud the Scottish Government’s intent to consider a ban, we are under no illusions the strength of feeling among those who wish to use snares in the countryside. 

“The Government will face fierce opposition to these proposals but the arguments to outlaw their use once and for all, far outweigh any arguments to continue using this as a method of trapping and killing hundreds of thousands of wild animals, and non-target species, every year.”

The consultation is also asking for opinions on extending the investigative powers of the Scottish SPCA – a new measure which will help tackle wildlife crime. 

Robbie Marsland added: “Our field workers have had to document and photograph an appalling array of mutilated foxes, exhausted badgers and even snared cats and dogs in order to demonstrate why these devices should be consigned to history.

“But with snares gone, the killing will continue. While we welcome the removal of one cruel and inhuman method of killing, we still deeply question why hundreds of thousands of animals will continue to be killed each year to make sure there are more grouse to shoot for sport.”

The consultation will run for six weeks from late August until the beginning of October 2023. Following this, the new provisions would be included in the Wildlife Management and Muirburn (Scotland) Bill which is currently at Stage 1 in the Scottish Parliament.

Waterfront Event: You said, We did

Live around Granton Waterfront? We asked for your views on proposals for the 1st phase of our £1.3bn regeneration of the area.

Come to Granton Station Building, Granton Station Square, on Wednesday 23 August from 4pm – 7pm to find out how we have taken your views on board.

www.edinburgh.gov.uk/grantonevent

New inserts in cigarette packs to help smokers quit?

UK Government seeks views on adding pack inserts to tobacco products to encourage smokers to quit

  • Pack inserts are used internationally including in Canada and Israel, and proven to encourage people to give up smoking
  • Initial report on the Major Conditions Strategy to be published today

The UK government will seek views on adding pack inserts into tobacco products to encourage more smokers to quit as it launches a new consultation today.

Placed inside the packaging of cigarettes and hand rolling tobacco, they would contain positive messages to encourage people to quit and signpost them to advice and support.

The messages set out the health benefits of quitting – for example, improvements to breathing within a matter of days and a 50% reduction in the risk of heart attack within a year – as well as showing smokers how much money they stand to save by giving up, with the average person likely to save over £2,000 per year if they quit.

Smoking remains the single leading preventable cause of illness and mortality in the UK. It results in nearly 4% of all hospital admissions each year – equivalent to almost 450,000 admissions. Tobacco-related harms are also estimated to cost taxpayers an estimated £21 billion every year, including over £2 billion in costs to the NHS.

Although smoking rates in the UK are at an all-time low, by taking further action, the government will seek to cut waiting lists and reduce the burden on the NHS. Introducing pack inserts into all tobacco products in the UK could lead to an additional 30,000 smokers giving up their habit – delivering health benefits worth £1.6 billion.

Health and Social Care Secretary Steve Barclay said: “Smoking places a huge burden on the NHS, economy and individuals. It directly causes a whole host of health problems – including cancers and cardiovascular disease – and costs the economy billions every year in lost productivity.

By taking action to reduce smoking rates and pursuing our ambition to be smokefree by 2030, we will reduce the pressure on the NHS and help people to live healthier lives.”

The consultation – which opens today – will seek views on the introduction and design of pack inserts.

Pack inserts are already used in other countries – including Canada and Israel, with Australia also announcing its intention to introduce them – and there is evidence that they can be an effective means of encouraging smokers to quit.

An evaluation of the policy’s impact in Canada found that almost 1 in 3 smokers had read the inserts at least once in the past month, and that those who were exposed to the inserts multiple times were significantly more likely to try to give up smoking.

The consultation builds on a recent package of measures designed to drive the government’s ambition to be smokefree by 2030 – which means reducing smoking rates to 5% or less.

These measures include:

  • Funding a new national ‘swap to stop’ scheme – the first of its kind in the world – to offer a million smokers across England a free vaping starter kit, alongside expert support
  • Launching a financial incentive scheme – in the form of vouchers alongside behavioural support – to support pregnant women to stop smoking, with an aim to reach all pregnant smokers by the end of next year
  • A new strategy to combat illicit tobacco, which will outline efforts to catch and punish those involved in the illegal market

Deborah Arnott, chief executive of Action on Smoking and Health (ASH), said: “Smoking is very addictive, and it takes smokers on average thirty attempts before they succeed in stopping, so encouraging them to keep on trying is vital.

“Pack inserts do this by backing up the grim messages about death and disease on the outside with the best advice about how to quit on the inside.

“They will help deliver not just the Smokefree 2030 ambition, but also the Major Conditions Strategy, as smoking is responsible for all six major conditions from cancer to cardiovascular and respiratory disease, as well as dementia, mental ill health and musculoskeletal disorders.”

The consultation launch comes as the government publishes an initial report on its Major Conditions Strategy – which covers the six groups of conditions accounting for 60% of all ill-health and early death in England.

One in four people in England live with two or more major long-term conditions, and the initial report sets out the direction for the strategy to tackle these groups of conditions – cancers, cardiovascular diseases (including stroke and diabetes), musculoskeletal disorders, mental ill health, dementia and chronic respiratory conditions.

This includes by addressing key risk factors and lifestyle drivers of ill-health and disease, including smoking, which is a direct contributor to all six groups of conditions covered by the strategy. For example, it is the biggest cause of cancer, with one in every five cancer deaths in England connected to smoking.

A world leader in reducing smoking rates, UK levels are currently at their lowest on record at 13.3%. But across the UK, 1 in 7 adults still smoke – around 6.6 million people – and the impacts on the NHS and economy are significant.

Tobacco also costs the economy in England an estimated £14 billion in lost productivity every year, due to lost earnings, unemployment and early deaths. The average smoker stands to save approximately £2,000 per year from giving up their habit.

Health and social care in Scotland: Share Your Views

What are the key issues in health and social care in Scotland? What works and what doesn’t?

Do you have any questions or issues you’d like to raise with Michael Matheson MSP, the Cabinet Secretary for NHS Recovery, Health and Social Care?

Your suggestions will help inform the Health, Social Care and Sport’s scrutiny of The Scottish Government so please get in touch.

https://engage.parliament.scot/group/29266

🎙️ Your Voice Matters in Shaping Health and Social Care!

Ever wanted to put your question to the Cabinet Secretary for NHS Recovery, Health, and Social Care? Here’s your chance!

Michael Matheson MSP will appear before the Health, Social Care and Sport Committee on 12th September, and the Committee want to hear from you.

Whether you’re part of the public or work in health and care, submit your relevant questions on topics such as the NHS recovery from the pandemic and be part of scrutinising the work of government.

Clare Haughey MSP, Convener of the Committee, says, “This is a great opportunity… your suggested questions may help to inform our scrutiny of the Scottish Government’s approach.”

📝 Consultation is open to all – click the link to submit your question today: https://engage.parliament.scot/group/29266

(Only questions related to the Cabinet Secretary’s areas of responsibility will be considered.

Community Councils Scheme Review: Important dates coming up

MEETING DATES: TWO drop-in consultation sessions on Monday 7 August and Tuesday 15 August and the Teams meeting set for Thursday 17 August.**

Community Councillors are invited to ‘make initial contributions and suggestions regarding the existing Community Council scheme and boundaries and to ‘provide feedback and recommendations for any proposed changes that you believe would be beneficial’.

This invitation was discussed at the Members’ Board last Thursday. Here are some issues we think are worth your attention:

A] Community Council Boundaries

1. New community council wards:

  • How many and where?
  • On the basis of what growth projections for city expansion?
  • What data sources are to be used?

2. Size of community council wards:

  • On what basis will the size of community council areas be reviewed and targeted?
  • What data sources are to be used?
  • What intentions are there to reduce a wide dispersion (imbalance) in community council area ‘size’ (number of residents) across the city?
  • What could be done to ‘rebalance’?

3. Boundaries:

  • Boundary changes should be fully explained and justified to residents.
  • What will be done to reshape boundaries, in order to reduce the incidence of community council ‘crossover’ into two (or even three) City Councillor electoral wards, so that the ‘mapping’ of a community council to one and only one (four-strong) group of City Councillors is tightened up? (A community council area perimeter should be bounded within a single electoral ward.)
  • What measures will then be introduced to improve liaison and coordination across electoral wards and in turn across Localities?

B] Scheme for Community Councils

1. Minimum number of ‘elected community council members’ (2019 Scheme, Para 6.24):

  • There is evident current strain on a number of community councils, stemming from a fall-away in the participation of active elected members towards or below the critical level of ‘half of the maximum permitted elected membership’.
  • In light of that, what new flexible support measures can CEC Governance introduce to the Scheme rules in order to avoid (in such circumstances) the undue lapse of community councils into an ‘inactive state’ (whereby residents are then ‘disenfranchised’)?

2. Resourcing of a community council (2019 Scheme, Paras 11.9 and 11.11):

  • Contemporary ‘support needs’ for a well-functioning community council nowadays centre on IT, on website maintenance and repair, on technical assistance with AV equipment for hybrid meetings, all alongside the minuting and reporting of community council proceedings.
  • The absence of such support blunts a community council’s effectiveness in its core role and its ambition, especially when ‘something goes wrong’.
  • The need for CEC operational support now goes well beyond ‘additional support services/resourcing, such as photocopying and distribution of community council minutes and agendas and (also) free lets of halls for community council meetings’, as offered in the 2019 Scheme Review.
  • There is a case for a (much) stronger CEC commitment to dependable, core operational back-up of community councils’ governance and administration work.
  • What new avenues of operational (and financial) assistance can CEC look to introduce in this current Scheme Review?

https://www.edinburgh.gov.uk/downloads/file/30693/scheme-for-community-councils

**Here are the dates, and the opportunity to put some meaningful questions to CEC.

Monday 7 August 2023
17.00-19.30
Waverley Court, 4 East Market Street, EH8 8BG, Ground Floor, Room 15

Tuesday 15 August 2023
13.00-16.00
Waverley Court, 4 East Market Street, EH8 8BG, Ground Floor, Room 15

Thursday 17 August 2023
17.00-19.30
Virtual meeting held via Microsoft Teams – if you would like to attend please make contact with CEC (by email to community.councils@edinburgh.gov.uk) no later than 14.00 on 17 August 2023 to confirm your attendance and request the link to join the session. 

The EACC website homepage is:

Edinburgh Association of Community Councils (edinburghcommunitycouncils.org.uk)

_______________________________________________

Edinburgh Association of Community Councils (EACC)

EACC Secretary; Ken Robertson

secretary@edinburghcommunitycouncils.org.uk

Council condemns dangerous vandalism in Corstorphine

ANGER AND CONFUSION OVER MANSE ROAD SAFETY MEASURES

Council officers have responded to an incident at the weekend involving vandalism and graffiti to a controversial trial bus gate on Manse Road, which left a pylon in a precarious and dangerous position.

Councillor Scott Arthur, Transport and Environment Convener, said: “There’s no excuse for dangerous criminal behaviour like this. We are lucky a member of the public reported it to us early on Sunday morning so that our crews could quickly attend and make the column safe, and I’d like to thank them for this.

“The trial road safety measures in Corstorphine aim to address the fact the majority of local residents (67%) feel there is an issue with vehicles in area. Ultimately, however, improving safety in the street does have some impact on vehicle use – primarily for traffic cutting through the area on the way to somewhere else.

“Given that context, this type of reckless criminal behaviour is shameful, and I know that local people both for and against the scheme are concerned about what’s happened. The damage to council property and the graffiti is completely unacceptable and all it achieves is disruption, expense and a damaging effect on the reputation of a great local community.

“We’ll be reviewing CCTV footage and speaking to Police this week, and I’d urge anyone who knows who may be responsible for this senseless criminal act to reach out to Police too.

“Given the risk the damage posed to the people in the adjacent retirement housing, I hope those responsible are promptly brought to justice.”

The design for Corstorphine Connections was approved by the Transport and Environment Committee in August 2021.

As part of the development of the designs for the project the Council carried out a significant amount of engagement with the local community, many of whom highlighted concerns about the volume and speed of traffic in the area.

Independent market research carried out showed that 67% of people living in the area thought vehicle traffic was a problem, and those with disabilities were more likely to be concerned about the situation.  

By limiting through traffic and providing spaces to sit, relax and interact, Corstorphine Connections aims to create a much safer and more welcoming environment for people living there.

Cllr Arthur added: “I know already that many parents have enjoyed being able to walk and cycle more easily with their children in the area since the Council started implementing the scheme, particularly during the recent warmer weather.   

“The Council retained access for all residents travelling by car too, alongside these changes, so that those who choose to drive can still do so. It is now much harder, however, for delivery drivers etc to cut through the residential area on the way to somewhere else.  

“There are plenty safe and sensible ways to share your views on this trial which we are keen to listen to. I have now attended the local Community Council twice to listen to residents, and I’ve made sure a Council Officer attended every time it met over the past year to answer questions and collect feedback.

“I have also said I will return whenever they want. Additionally, I have done the school run with a local parent, met with a second resident and have a further meeting with a local resident in the pipeline.”