More than just a Store: National Pet Shop Day to celebrate services and solutions on the high street

Despite pet shops and stores having the trust of most UK pet owners, 62.50% of those based in Scotland are still opting to consult a vet for guidance on tackling common minor health issues such as fleas, as evidenced in Johnson’s Veterinary Product’s purchasing habits report. 

It is this startling fact that has led Johnson’s to announce the launch of the UK’s first ever National Pet Shop Day, as a way of celebrating the huge breadth of support, products, services and advice that high street retailers are able to provide direct to pet owners who have concerns about their pet’s health and wellbeing. 

Taking place on 13 July 2023, pet shops and stores across the UK will throw open their doors and invite pet owners to come in and discover more about how they offer viable, affordable options for dealing with commonly occurring minor healthcare ailments such as fleas, ticks or worms. 

It is hoped the occasion will encourage pet owners to discover, or in some cases rediscover, the value that local pet shops can provide, marking the beginning of a positive, long-term relationship that will encourage owners to think twice when seeking help in caring for pets. 

Paul Gwynn, Managing Director at Johnson’s Veterinary products, explained: “Pet shops and stores are the local health and wellbeing hubs of the pet world, but we find that many people are often so rooted to their longstanding routines, that they perhaps don’t even consider that they can also get experienced advice or assistance about a whole host of frequent minor pet health issues whilst picking-up their other pet essentials in store.

“There is a lot of value to be discovered by visiting local pet shops and stores and consulting experienced in-store staff, as they have a wealth of knowledge within their teams that has been built over many years, in some cases decades.

“They can often help to spot the signs of and give advice about issues such as fleas, ticks and worms, and therefore are well placed to provide practical advice and product solutions for both these, and a range of other, more general, wellbeing concerns directly in store.

“With National Pet Shop Day, we want to mark the ongoing, positive contribution that these pet shops and stores make to society, and in doing so provide animal lovers with the confidence that they can handle their pet’s conditions effectively and efficiently, without always breaking the bank. These retailers are far more than a point of purchase – they are the bedrock of the pet owning community and are always ready and willing to help.”

“We are confident that the day will be beneficial for everyone participating, representing an important first step towards building relationships between shops and pet owners, whilst opening the door to affordable pet care.”

For more information about National Pet Shop Day, or to search for retailers participating locally, please visit https://nationalpetshopday.com/

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Five English social landlords fail to meet RSH’s standards

Today (Tuesday 9 July), the Regulator of Social Housing published regulatory judgements for five social housing landlords in England.

Bristol City Council, Guildford Borough Council, Octavia Housing and Sheffield City Council have each failed to meet RSH’s new consumer standards, which were introduced on 1 April 2024 as part of a series of changes to its role, intended to drive landlords to deliver long-term improvements for tenants.

Cambridge City Council has not met RSH’s rent standard and as a result overcharged around 3,600 tenants.  

Following investigations into each landlord, RSH found that:

  • Bristol City Council could not evidence that it is meeting carbon monoxide safety requirements for over 22,000 homes (out of 26,700 total homes). It also reported 1,900 open damp and mould cases, more than 16,000 overdue repairs and 3,000 overdue fire safety actions. In addition, the council does not have up-to-date data about the condition of tenants’ homes.
  • Guildford Borough Council has around 1,700 homes without an up-to-date electrical condition report (out of 5,200 total homes), and it could not provide evidence that it has completed around 1,300 fire safety actions. In addition, it has not collected Tenant Satisfaction Measures from tenants, which all social landlords are required to do.
  • Octavia Housing currently has 1,200 overdue fire safety remedial actions across its 5,000 homes. It was unable to provide evidence that it is meeting other health and safety requirements and it does not hold complete and accurate records for safety inspections.
  • Sheffield City Council had around 10,000 outstanding repairs across its 38,500 homes and, between January and April 2024, more than 90% of disrepair cases were outstanding for extended periods. RSH also found evidence that the council does not have an accurate record of the condition of tenants’ homes.
  • Cambridge City Council has previously overcharged around 3,600 tenants (half the total number) as a result of rent-setting errors over a prolonged period. The overcharge is estimated to be around £3.2 million.

All of the landlords are working to address these issues and put things right for their tenants, and RSH is working with the landlords proactively as they do this.

Bristol City Council, Guildford Borough Council, Octavia Housing and Sheffield City Council have each been given a C3 grading by RSH, which means there are serious failings and they need to make significant improvements. This is the first time RSH has published consumer gradings for social landlords, following the changes to its role in April 2024. RSH does not give gradings in relation to the rent standard.

Kate Dodsworth, Chief of Regulatory Engagement at RSH, said: “Landlords must provide safe and decent homes for tenants, have an effective complaints process, and put things right when there are problems. The judgements we published today show that each of these landlords have issues which they need to address promptly.

“All landlords need to make sure they deliver the outcomes in our standards and inform us when there are material issues. Our new approach to regulation, which started in April, gives us new tools to scrutinise landlords’ performance and, where there are issues, drive them to deliver long-term improvements for the benefit of tenants.”  

The judgements are a result of RSH’s responsive engagement. This is where RSH investigates information that is referred by landlords, tenants and other stakeholders.

Separately, RSH is also carrying out planned inspections of all large social landlords (those with over 1,000 homes) over a four-year cycle. RSH expects to publish the outcomes of the first inspections later in summer 2024.

Brunswick Street robbery: 13 year old boy arrested

*** UPDATE – 13 YEAR OLD ARRESTED ***

POLICE have released images of a male officers would like to speak to in connection with a robbery which occurred on Tuesday, 4 June, 2024 at around 1:45pm on Brunswick Street in Leith.

Officers believe the male in the images could assist them in their ongoing enquiries and are appealing for the male himself or anyone who may recognise him, or has information about this incident, to get in touch.

The male (pictured) is described as a white male, aged approximately 17-18-years-old, 5ft 9 tall, slim build, pale skin, local Edinburgh accent and short ginger/brown hair.

He was wearing a black Nike hoody and Nike jogging bottoms.

Anyone who recognises the male pictured or has any information is asked to contact Police Scotland via 101 quoting incident number 1808 of 4 June, 2024.

Alternatively, please call Crimestoppers on 0800 555 111, where you can give information anonymously.

UPDATE 12.07.24 16:00

A 13-year-old male youth has been arrested and charged in connection with a robbery in Edinburgh. The incident took place on Brunswick Street in Leith around 1.45pm on Tuesday, 4 June, 2024.

A report will be sent to the relevant authority.

Dame Prue Leith visits Edinburgh Innovation Hub

Last week, Dame Prue Leith, TV judge, entrepreneur and Chancellor of Queen Margaret University, took a tour of the construction site where the Edinburgh Innovation Hub is being developed on the land around the University campus.

A joint venture between East Lothian Council and Queen Margaret University (QMU) and funded by the Edinburgh and South East Scotland City Region Deal, the new Hub will be made up of flexible laboratory, office and fully equipped meeting and conference spaces for rent.

The facilities and close proximity to the University aims to help attract high growth, small and medium sized enterprises, which may benefit from support from and collaboration opportunities with Queen Margaret University.

Dame Prue Leith, who was in Edinburgh for Queen Margaret University’s graduation ceremonies, was on site to see how the ambitious partnership project was developing, and to learn more about how the Innovation Hub, supported by £28.6 million from the UK Government, £1.4 million from the Scottish Government and £10 million from East Lothian Council through the Edinburgh and South East Scotland City Region Deal, is bolstering enterprise and economic development.

The Deal is supported with £300 million funding from the UK Government and £300 million funding from the Scottish Government.

Sir Paul Grice, Principal of Queen Margaret University, explained: “We are very excited to see the Edinburgh Innovation Hub starting to take shape in the ground around the University, and to give our Chancellor, Prue Leith, a glimpse into the future. 

“Essentially, the 7,200 sqm Hub will bring together research, industry and academia under one roof. The focus is to support businesses that are driven by innovation, knowledge exchange and technology, so that Hub is perfect for attracting businesses which want to grow, and which will generate employment opportunities for others.”

“Along with driving economic development locally and nationally, the Hub will act as a gateway into QMU for businesses, increase opportunities at the University for industry-relevant research and knowledge exchange, promote an entrepreneurial culture, and increase the vibrancy of the area around the campus.

“The Hub is not just a new building, it will be a new business.”

Dame Prue Leith said: “Seeing the site under construction gives you a real appreciation for the thought, imagination, planning, skills, and ambition which is required to create an innovation hub, drawing on the very best practice around. 

“As I know from experience, it’s not easy to start and grow a business from scratch. So, I am delighted to see that the Hub will offer more than just physical facilities – it will provide the help, advice and support, and the like-minded business community that start-up and small enterprises need to flourish. I am convinced that in years to come many entrepreneurs will have the Hub to thank for their success.”

The Edinburgh Innovation Hub is supported by £28.6 million from the UK Government, £1.4 million from the Scottish Government and £10 million from East Lothian Council as part of the Edinburgh and South East Scotland City Region Deal (ESES City Region Deal).

Edinburgh law firm raises £6,825 for charity campaign

An Edinburgh law firm has raised an incredible £6,825 by participating in an annual charity will-writing campaign – making it one of the highest donating firms across the UK this year and the fifth highest in Scotland. 

McEwan Fraser Legal has taken part in the Will Aid campaign since 2019, raising a grand total of £12,755, by volunteering their time and expertise to write wills and, instead of charging their usual fees for writing basic Wills, inviting clients to make a donation to Will Aid.  

The money raised is shared between the campaign’s partner charities, which work across many different causes in the UK and across the world.  

Ken McEwan, from the firm, said: “The entire team is very proud to take part in Will Aid and we’re delighted to have given so many people the reassurance of knowing they have a professionally written will. 

“We love taking part in the campaign and to raise so much for charity was a real team effort. 

“It’s a brilliant feeling to know that such well-deserving charities will benefit, helping people both here in the UK and abroad who are facing challenging times.” 

The generosity of solicitors who have taken part in Will Aid since it launched in 1988 has helped raise more than £24 million for charity in donations alone, with many millions more in pledged charitable legacies.  

Jonathan Chase, chair of Will Aid, said: “Huge congratulations to the team at McEwan Fraser Legal for raising such a staggering amount this year.

“It’s amazing that so many solicitors give their time to volunteer so generously, using their expertise to help people gain peace of mind by getting a professionally written will while fundraising for our incredible charities who do such crucial and life-changing work in the UK and around the world. 

“On behalf of all the partner charities, a massive thank you and well done to McEwan Fraser Legal and all the firms who have taken part this year!” 

Peter de Vena Franks, Will Aid’s campaign director, added: “What a great team effort from everyone who has taken part in this year’s Will Aid campaign. Thank you to everyone who has harnessed their expertise and generosity to give their time, helping to protect people’s wishes and also supporting such worthwhile partner charities who are changing lives for the better.” 

Will Aid takes place every November and involves solicitors waiving the fee for writing a basic will and instead inviting clients to make an upfront donation to Will Aid.  

The suggested donation for a basic single Will is £100, and £180 for a pair of mirror Wills.   

Donations are shared between Will Aid’s partner charities, which include Age UK, British Red Cross, Christian Aid, NSPCC, Save the Children, SCIAF and Trócaire.  

To meet the continued demand each year, Will Aid needs more solicitors to take part. For more information, please visit: www.willaid.org.uk  

CMA takes next procedural step in vet services investigation

The Inquiry Group – made up of independent experts who will lead the market investigation – has set out its areas of focus

Following the launch of its market investigation into the vets sector, and in line with our usual market investigation procedures, the Competition and Markets Authority (CMA) has today published an issues statement which sets out the Inquiry Group’s initial theories on what might be affecting competition in the sector and the potential solutions or ‘remedies’ that could be considered.

These reflect the concerns and potential remedies set out during the CMA’s market review. The issues statement covers the types of further evidence the Group plans to collect in order to test these theories and explore any remedies needed.

The issues statement does not set out any findings or conclusions at this early stage of the investigation – it is for the Group to determine whether there are competition concerns in the market and how best to address them.

In determining its initial areas of focus, the Group – chaired by Martin Coleman – has considered all the work carried out so far, including evidence gathered during the market review and responses to the consultation on whether to launch a market investigation.

The Group will gather a wide range of evidence including information from veterinary professionals and businesses of all sizes, suppliers to those businesses, regulators and pet owners. The Group plans to hold hearings and roundtables, visit veterinary practices and referral hospitals to understand the vet sector more fully, and publish working papers to share its emerging thinking at certain points in the investigation.

At this early stage in the investigation, publishing this issues statement will assist those submitting evidence to focus on the issues the Group is most concerned about. As the investigation progresses, further issues may be identified.

The CMA must generally conclude a market investigation within 18 months from the date that the reference is made (with a potential additional 6 months for putting remedies in place) and the final report is expected by November 2025 at the latest.

The consultation on this issues statement is open until midnight on 30 July 2024 and responses should be sent to vetsMI@cma.gov.uk. The Group will consider the views it receives as part of its ongoing investigation. 

For more information, including the full administrative timetable and members of the Inquiry Group, visit the Vets case page. This page includes a video to Martin Coleman, Chair of the Inquiry Group and a member of the case team, answering questions about the investigation.

The Investigation timeline so far:

  • The CMA launched a market review on 7 September 2023.
  • A consultation on the proposal to launch a market investigation reference opened on 12 March 2024.
  • On 23 May 2024, the CMA, in exercise of its powers under sections 131 and 133 of the Enterprise Act 2002 (the Act), launched a full market investigation in relation to the supply of veterinary services for household pets in the United Kingdom.

Experts in Grief: Edinburgh funeral directors first to undertake inaugural grief training

It goes without saying that the job of a funeral director can be mentally taxing and stressful and while some may say it is part of the job, over time it can take its toll.

That’s why the independent Edinburgh funeral directors, William Purves, is acknowledging that their profession poses risks to colleagues’ mental health and has therefore working with leading bereavement charity, Cruse’s inaugural Grief First Aid training.

With over 125 years of experience in the business, the family-owned funeral firm is no stranger to carefully navigating the complexities of grief.

Nonetheless, in the aftermath of the pandemic, which saw countless lives affected by grief – including members of the funeral team – William Purves stepped up to become one of the first businesses to trial this new initiative to better support anyone who may be suffering as a result of loss, grief or bereavement. 

Hazel Strachan, a William Purves Administrator and one of the course attendees said: “Our job takes us to the heart of families who are coping with one of life’s most challenging experiences – never more so than during the pandemic. During this time, we prioritised the care of others over processing the impact on our own lives – which has led to a storing up of emotions.

“Funeral Directors are also not immune to bereavement in our own lives – events from many years ago can be triggered by aspects of the job, which creates an unexpected emotional response.”

Cruse’s Grief First Aid course comprises three online modules, each four hours in length. 20 representatives from William Purves undertook the course, covering topics including ‘understanding grief’ and ‘the importance of bereavement policy’.

The participants also developed practical skills focused on facilitating conversations around grief and how best to support a colleague returning to work following a bereavement. Upon finishing the training, each representative received a certification of completion.

Gemma Halley, HR Manager who enlisted William Purves’ onto the course, said: “As a team we are now equipped with a much deeper understanding of how grief impacts everyday life. Crucially, we now have the knowledge to recognise signs of need within the workplace which we may have otherwise overlooked and the skills to respond to that need.

“While hard to select one key takeaway from the training, the importance of recognising that everyone’s experience of grief is individual to them and that the power of listening cannot be underestimated will be invaluable.

“Treating our colleagues with compassion throughout their grief journey and ensuring they feel heard, respected and supported early on can potentially stave off far more serious consequences as well as strengthen and build internal bonds of support.”  

Rachel Argyle, a representative of Cruse said: “We were very excited that William Purves agreed to undertake our inaugural Grief First Aid Training.

“Given that they care for grieving families every day, their understanding of bereavement was already very high, and they were well equipped with key skills to support those suffering.

“Where the training resonated most was in giving staff the tools to recognise when fellow colleagues might be triggered by a funeral or life event, and to be more confident in initiating conversations around grief in the workplace.”

Edinburgh patient forced to go private following year-long wait

Edinburgh resident John Rowan (68) has had to go private for hearing aids after waiting over a year for his regular hearing aid check, despite the Scottish Government setting a waiting time target of 18 weeks.

Mr Rowan’s hearing loss originated from contracting measles as a child and the legacy of contracting measles is now affecting his hearing in later life.

Despite being retired, Mr Rowan is heavily involved in the charity sector and until recently, sat on the board of a Scottish-wide charity and he volunteers with several others.

In May 2023, Mr Rowan self-referred himself for a new hearing test and was added to the waiting list. Despite assurances his appointment would be in May 2024, he was not invited to an appointment.

The further deterioration in his hearing has left him struggling to hear basic conversations.

Due to this, Mr Rowan took the decision to go private to receive hearing aids.

Labour MSP for Lothian, Sarah Boyack, has been pursuing this issue on Mr Rowan’s behalf.

However, the NHS confirmed to Ms Boyack in May 2024, that due to pressure there was no confirmation for when Mr Rowan would receive his appointment.

Only after Mr Rowan had paid out of pocket for his hearing aids did the NHS get back in touch to confirm an appointment for August 2024.

Mr Rowan said: “My hearing test was due in May, however, unfortunately it was pushed back with no date given to me for when I might be tested.

“Due to the ongoing delay, I had to resort to going private to ensure I got the hearing aids I desperately needed.

“My loss of hearing affects me in day-to-day life, as I struggle to listen to conversations which I need to hear in the roles that I do with the voluntary sector.

“I am incredibly concerned if more is not done to tackle these waiting times then my hearing will only deteriorate further.”

Sarah Boyack MSP added: “Mr Rowan’s case illustrates the dire state that the Scottish Government have left NHS Lothian in.

“These delays and missed targets dramatically affect patients’ lives.

“It is unacceptable that Mr Rowan is facing further deterioration of his hearing due to delays.

“The Scottish Government must address the crisis in NHS Lothian as an immediate priority.

“No one should be having to pay out of pocket simply to be able to hear conversations with friends and family.

“If they don’t I fear cases such as Mr Rowan’s will only become more common.”

Party Time at PY!

THE GREENHOUSE HOSTS A DAY TO REMEMBER

Over 300 children, parents, and fun-loving family members joined us for an unforgettable Open Day last week (Thursday 4 July). It was a day filled with laughter, joy, and a whole lot of fun!

In collaboration with our fantastic partners at Places for People Scotland, we transformed PY into a wonderland of activities:

From face painting that turned kids into their favourite superheroes, to glitter tattoos that sparkled brighter than the stars, we had it all!

And who could forget the bouncy castles and sumo wrestling? Not to mention the mouth-watering hot dogs, delicious cakes, and sweet treats that had everyone coming back for seconds (and thirds)!

But the fun didn’t stop there! We took creativity to a whole new level with our outdoor painting activity.

The children left their colourful handprints on our newly painted wall, turning it into a vibrant mural that will remind us of this special day for years to come.

A big shout-out to Police Scotland for joining in on the fun! And a massive thank you to everyone who donated prizes for the raffle.

Our event was made even more special with the presence of Fat Brestovci, the charismatic Capital Breakfast Show presenter who supports PYCP. He was there to hand out prizes and his energy was simply contagious!

We couldn’t have pulled off such a successful event without the unwavering support of our funders who have stood by us year after year.

A heartfelt thank you to all our dedicated staff and volunteers who worked tirelessly to make this event a hit.

And of course, a huge round of applause for all the families who joined us. You are the reason we host events like this and your participation means the world to us.

From all the PY Team xx

Edinburgh attraction offers free entry if you have this in common with Robert the Bruce

  • The Edinburgh Dungeon launches new seasonal show centred around Scottish legend Robert the Bruce
  • New show comes 750 years after the birth of former King of Scots
  • The Edinburgh Dungeon to offer free entry for the first 750 guests named ‘Robert’ or ‘Bruce’ throughout national heroes birthday week
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To mark 750 years since the birth of Scottish hero Robert the Bruce, The Edinburgh Dungeon is offering the first 750 visitors named Robert or Bruce free entry to the attraction during the fierce and famous King’s birthday week (8th July – 14th July). 

The offer comes as The Edinburgh Dungeon launches its latest spine-chilling summer show, centred around the former Scottish King. 

After the death of King Robert the Bruce in 1329, his body was laid to rest in Dunfermline Abbey. Nearly 500 years later after a building collapsed, the fragile bones of the once mighty King have been exposed and every Scot worth their salt wants to see the guardian of Scotland in his resting place.

Guests will be transported back to 1819 where an entrepreneurial grave keeper has been selling cheap tickets to view the once brave King, yet all is not as it seems. Experience the terror and thrill at The Edinburgh Dungeon as King Robert the Bruce is awoken from the dead!

The offer will be available to the first 750 brave souls, named Robert or Bruce, who dare visit the attraction throughout their namesake’s birthday week, 8th July until 14th July. 

Lee Phillips, General Manager at The Edinburgh Dungeon, said: “We can’t wait to offer (un)lucky peasants’ free entry to celebrate Robert the Bruce’s birthday. Robert was undoubtedly a Scottish hero, leading Scotland during the first war of Scottish Independence against England. 

“As the national hero celebrates his 750th birthday, we thought what better way to honour him than with a brand new seasonal show, as well as a frightfully good deal in celebration of Scotland’s most revered hero, if your name is Robert or Bruce, you’re in for a terrifying treat!” 

The Edinburgh Dungeon is renowned for giving guests an immersive journey through the darker eras of the local area, revealing infamous tales and lesser-known horrors to peasants who are brave enough to step into the depths below.

For further information and to book a visit to The Edinburgh Dungeon, please visit the website here: https://www.thedungeons.com/edinburgh/whats-inside/events/robert-the-bruce/