December 2020 – Page 29 – The NEN

Iconic Edinburgh jewellers invests in the future of the Scottish high street with showroom restoration

Iconic jewellers Hamilton & Inches has unveiled inspiring plans for an extensive design-led regeneration of its Grade A listed George Street home as it invests in the long-term future of the business.

With modifications across all areas, the Edinburgh-based jewellers – which has held a Royal Warrant for over 120 years – will work to carefully renovate the 19^th century building, transforming its showroom, workshops and service department to create an even more memorable experience for Hamilton & Inches customers.

Home to an expert team of silversmiths and jewellers, the restoration project will see each floor of the five-story Georgian building refurbished to meet growing demand. At an uncertain time for Scotland’s high streets, this investment signals the business’s confidence in and support for Edinburgh’s retail economy.

Renovations are now underway and the showroom, situated at 87 George Street, will close from 28 December to 26 January while the restoration work continues. Customers can continue to shop all collections, including those exclusive to Hamilton & Inches, through the online showroom at HamiltonandInches.com and by appointment at its dedicated offices or by video conference.

Victoria Houghton, Hamilton & Inches CEO, said: “Hamilton & Inches has stood the test of time, with 154 years of passion, artistry and dedication to craftsmanship. Now, as a dynamic, independent business we are investing in our future, ensuring we preserve our heritage while also showcasing our broad, contemporary offering, from handcrafted pieces made in our onsite workshop, to leading global brands such as Rolex and Patek Philippe.

“This investment marks an exciting new chapter for Hamilton & Inches. The showroom restoration will allow us to continue to provide unrivalled service in a spectacular setting, while upgraded workshop facilities will ensure the traditional skills of our craftsmen continue to flourish for the next 150 years, and beyond.”

The reimagined showroom, created by award winning design practice Waldo Works, will feature uninterrupted display areas curated to suit Hamilton & Inches’ contemporary collections, with an expanded Rolex and Patek Philippe presence; private consultation rooms; and an upgraded service department which will include a new state-of-the-art watch workshop.

Working in collaboration with leading conservation practice Simpson & Brown Architects, founder of Waldo Works, Tom Bartlett, said: “We were thrilled to be asked to work on the restoration of the Hamilton & Inches showroom and have delved deep into the history of the space and brand.

“Waldo Works are contemporary designers and with this in mind we set about refining and re-defining the existing interior to meet a forward looking and modern approach to shopping. However, we have rooted this design in the materials of tradition.”

The pillared showroom, which dates back to 1835, retains many of the building’s original features, including an Adam fireplace, making it an important testament to 19th century Scotland. Hamilton & Inches has worked closely with Historic Environment Scotland on the proposals to ensure these Grade A listed features remain central to the aesthetic of the new space.

Teaming up with reputable organisations in the area, key partners in the restoration project also include Edinburgh contractors SJS, bespoke joinery and furniture specialists Laurence McIntosh and Chartered quantity surveyors McLeod & Aitken.

Artist’s impression: Waldo Works

Dirty loos and scathing reviews – Britannia Hotels ranked Britain’s worst hotel chain for the eighth year running

With a slew of one-star ratings and concerns over hygiene and cleanliness, Britannia has once again been ranked the UK’s worst hotel chain, according to Which?’s annual survey.

Described by one guest as a “filthy hovel” and another as “by far the dirtiest hotel room I have ever stayed in”, Britannia props up the table in Which?’s rankings of large UK hotel chains for its eighth consecutive year.

Which? asked more than 4,000 people to rate their experiences at UK hotels, broken down into large chains and small and medium-sized chains. Guests were asked to rate the hotels on a range of criteria, including bedrooms, bathrooms, cleanliness, customer service, and value for money.

Britannia received a dismal customer score of 37 per cent and failed to score more than two stars in any of the criteria ranked by guests, with one-star ratings for its bedrooms, bathrooms, and communal areas and facilities. It was the only hotel in the survey to receive one star for cleanliness, and despite being one of the cheapest hotel chains in the survey at an average of £58 per night, guests still only gave Britannia one star for value for money. One of the most scathing reviews submitted to Which? by a Britannia guest was unprintable.

When Which? visited the Folkestone Britannia, also known as the Grand Burstin, as part of a separate investigation into hotel hygiene, researchers found stray hairs and stained towels upon an initial inspection. Following further tests using UV fluid and germ powder, researchers also found surfaces that had not been thoroughly cleaned between stays. At the chain’s Brighton hotel, the Royal Albion, Which? conducted swab tests that revealed traces of enterococci bacteria on the toilet seat and bathroom door handle.

When presented with Which?’s findings, Britannia said: “We are totally committed to providing a safe environment for visitors. We have so far spent around £2 million on COVID-19 precautions, but we accept there is more to do.”

Cleanliness aside, the chain still managed to disappoint. In the standard room in the basement of the Folkestone Britannia that Which? checked into, there was graffiti carved into the ageing wardrobe, pillows “flimsier than bookmarks”, and broken glass on the carpet at breakfast.

Also at the bottom of the table, but still scoring significantly higher than Britannia, were Mercure (60%) and Days Inn Hotels (62%). Both only managed to muster three stars across most criteria, but when it came to cleanliness, Which?’s swab tests came back without any cause for concern.

At the other end of the table – both in terms of performance and price – was Sofitel, the luxury chain with three London properties at Heathrow, Gatwick and St James.

At a steep £148 a night on average, guests did comment on the premium price paid for a night at a Sofitel hotel – but many told Which? it was worth it, commending its “outstanding service” and “impeccable cleanliness”. One guest told the consumer champion their Sofitel room was “probably the best hotel room I have ever occupied.”

However, when Which? visited the Sofitel St James to conduct swab tests as part of its hotel hygiene investigation, it also found low levels of faecal enterococci on the toilet seat of the room it was checked into. Sofitel said it believed this to be an isolated issue, but conducted a “thorough review of its cleaning protocols” in response to Which?’s findings.

With the exception of value for money, where it scored three stars, the luxury chain scored five stars in every category, and received an impressive customer score of 86 per cent. It is also the first chain to have knocked Premier Inn off the top spot in five years, suggesting that guests were happier to throw a bit of money at their hotel stays this year, given the surge in popularity of UK holidays following the pandemic.

In response to Which?’s investigation into hotel hygiene, a spokesperson for Accor/Sofitel said: “We have developed some of the most stringent hygiene and prevention measures in the hospitality industry to ensure the safety and wellbeing of our guests.

“These protocols have been further intensified in light of the Covid-19 pandemic and include more frequent cleaning of hotel rooms and public spaces with hospital grade anti-viral cleaning products and disinfection of all high touch areas. While we are pleased that these measures are reflected by the survey’s other scores, we are surprised and disappointed by the swab test result.

“Whilst we believe this to be an isolated issue we have undertaken a thorough review of the hotel’s cleaning protocols. It should be noted that our guests have independently awarded this hotel a maximum rating on its standards of cleanliness and the hotel has also passed an independent audit by an EHO consultant.”

Premier Inn came in just below Sofitel with a score of 82 per cent and was praised for its reliable quality at a reasonable price. Guests frequently described the rooms as clean and comfortable, with countless respondents telling Which?, “you know what you’re getting [with Premier Inn]”.

Both Sofitel and Premier Inn were named Which? Recommended Providers, along with Holiday Inn Express and Hilton Hampton, on account of their high scores and their approach to refunding customers over the pandemic.

When Which? asked people to rate their experiences at small and medium-sized hotels, it was Warner Leisure (81%) and Hotel Du Vin (77%) that came out on top, with both also being named Which? Recommended Providers.

Abode hotels received the lowest score of the eight small and medium-sized chains ranked in the survey, but still with a respectable score of 63 per cent, and four-star ratings for cleanliness, customer service and value for money.

Rory Boland, Editor of Which? Travel, said: “It appears that not even a global pandemic could force Britannia to clean up its act. At best, it’s drab and dated, and at worst it’s downright filthy – and after eight years at the bottom of our survey, our message is loud and clear: avoid these hotels.

“While Premier Inn remains a firm favourite, it’s clear that this year, UK hotels have become more than just a place to lay your head, but a destination in themselves. With fewer of us travelling abroad this year, our survey shows that when it comes to holidaying at home, we’re quite happy to pay more for a little luxury.”

Covid vaccine: Prioritise people receiving palliative care, says Briggs

Lothian MSP Miles Briggs, who is Co-convenor of the Cancer Cross Party Group at the Scottish Parliament, has submitted a motion at the Parliament calling on the Scottish Government to consider prioritising people receiving palliative care and their immediate families in the forthcoming rollout of COVID-19 vaccines.

The motion acknowledged the immense strain that the COVID-19 pandemic and the necessary public health response have placed on many people with pre-existing medical conditions, especially people diagnosed with a terminal illness and who are receiving palliative care.

Prioritising people who have a terminal illness for a Covid-19 vaccine would allow them to live life as fully as possible with family and friends in the limited time they have left.

The motion also urged the Scottish Government to consider allowing clinicians discretion to fast-track individual patients and their immediate family members whose need for vaccination is deemed to be most urgent where it is clinically safe and appropriate to do so.

Lothian MSP, Miles Briggs, said: “The arrival of a vaccine for Covid-19 is what we have all been waiting for and means that Scotland can start recovering from this cruel virus.

“With the rollout out of the vaccine to start next week, the Scottish Government is now facing the difficult decisions of who should get the vaccine first.

“My motion at the Scottish Parliament, has called on Ministers to allows clinicians discretion to fast-track individual patients and their immediate family members, so that the people diagnosed with a terminal illness can see their families and loved ones in the limited time they have left.”

Testing for care home visitors gets underway this week

Coronavirus (COVID-19) testing for designated visitors of care home residents will start this week with a trial across five local authority areas.

From tomorrow (Monday 7 December), lateral flow testing of designated visitors will be trialled in 14 early adopter care homes in North Ayrshire, Fife, Argyll and Bute, Inverclyde, and Aberdeenshire.

Testing kits will then be sent out to all care homes from Monday 14 December, as announced by the First Minister on Wednesday, once guidance and training materials have been finalised following the trial.

For any care homes unable to make use of lateral flow tests before Christmas, PCR testing of visitors will be available when necessary to facilitate visiting over the festive period.

Health Secretary Jeane Freeman said: “This is a positive step for care homes, residents and their families and friends, that will provide another important layer of protection against COVID, alongside the essential PPE and infection prevention and control measures already in place.

“I’m very pleased to say we will be able to significantly accelerate the delivery of testing kits to all cares homes from 14 December, following the necessary trial phase to ensure we have the right guidance and training in place.

“This will require a significant amount of work from care homes, and we will continue to work closely with Health and Social Care Partnerships, Scottish Care, CCPS and COSLA as test kits are rolled out to ensure they have the support they need to deliver testing for designated visitors.

“However, it’s important to remember that testing does not replace the other vital layers of protection we have against COVID, and all of these – reducing contacts, keeping our distance, wearing face coverings, and vaccines when they come – work most effectively to stop the virus when they are used together.”

Care home visiting guidance

Visiting arrangements will be different for each home but it is anticipated that testing will take place in a designated area in the care home. Visitors will self-swab and the test will be conducted by care home staff.

Where the test is negative visitor will continue to the visit using full PPE and infection prevention and control measures measures as outlined in current visiting guidance, where there is a positive result the visitor will be advised to leave the home, self-isolate and book a PCR test either online at NHSInform.scot, or by calling 0800 028 2816.

Stories of Hope: New report reveals 200,000 individual acts of support during lockdown

A new report has calculated that churches across Scotland have delivered 212,214 acts of support during lockdown.

The Stories of Hope report, which was requested by the Scottish government and produced by the Evangelical Alliance and Serve Scotland, found that these acts were delivered by 3,212 volunteers and impacted 55,671 beneficiaries.

The study details how churches in over 180 locations, often in partnership with others, developed support networks and established projects to support the most vulnerable and isolated in their communities.

Projects were active across the country from the Highlands to the Borders, across the breadth of denominations and in partnership with a number of charities including CAP Scotland, the Bethany Trust, and Glasgow City Mission.

Kieran Turner, Public Policy Officer for the Evangelical Alliance in Scotland said: “2020 has been a year of disruption for all of us and churches, like many other essential services have had to adapt.

“This report has highlighted the significant impact churches up and down the country have had in supporting the most vulnerable in society.”

The report also highlighted the importance of churches partnering with local businesses and other agencies as more than two-thirds of the projects identified were delivered in partnership to provide support to those in need.

Supermarkets, community councils, businesses, NHS boards, housing associations, voluntary support groups, and food banks have all worked with churches on the ground in these projects. In addition, 11 local authorities were identified, sometimes by multiple projects, as providing emergency funding for weekly support costs.

Kieran Turner continued: “Churches have re-purposed existing services and staff and volunteers have been quickly redeployed. New projects have been set up to deliver food, phone the elderly and isolated, support those homeless or claiming asylum, and connect with children and young people who were struggling with their mental health.

“For many, these services were literally a lifeline – often the only contact in a day when all other normal support networks and buildings were closed.”

Case study: MARIE

Marie is a young mum who lives with her partner and four children in a two bedroom flat in a tower block in Aberdeen.

She first connected with Seaton Community Church through the Mums & toddlers group. When lockdown happened as she faced real financial hardship with a young baby she turned to the church’s packed lunch project for help.

The church provided daily meals and also supported the family through this daily connection with mental, emotional and spiritual support. This lifted a huge financial and emotional pressure off her shoulders and Marie has now become part of the wider church community, watching church online as well building deeper friendships with others locally.

The online survey was gathered data from May 2020 to July 2020 by the Evangelical Alliance with the aim of understanding the range and focus of church-based projects taking place across Scotland during the pandemic.

To find out more and download the full report go to https://www.eauk.org/about-us/nations/scotland.

Council budget: have your say

Councillors Rob Munn and Joan Griffiths, Finance & Resources Convener and Vice Convener, remain committed to ambitions and priorities for the Capital as the council embarks on the budget process once again …

Budget planning time is always a challenging point in the year for local authorities but the ongoing Covid-19 pandemic and its impact on services has added another layer of complexity to the decision-making process ahead of us in February when the full Council meets to set our budget.

Nonetheless, we remain firmly committed to the positive and forward-thinking ambitions and priorities we’ve set for the Capital and will be guided by these, and by the latest public feedback, as we embark on the budget process once again.

Our Council teams have gone to incredible lengths to keep essential services running during this unprecedented crisis, but inevitably there have been some services that have had to be curtailed or paused for a time to help us deal with the pandemic and to keep residents and our colleagues safe.

Dealing with the pandemic has placed a much greater demand on services and brought additional costs with it. Meanwhile a significant reduction in our income, through areas such as leisure and transport, has resulted in an additional £47.5m gap in our budget over the next three years.

So, once again, we’re faced with difficult decisions and prioritising how we spend our budget, rethinking how our services are designed and delivered – and where we can make real and lasting savings.

That’s why it’s crucial we hear directly from the people we serve on what you want us to prioritise, as well as how your lives have been affected by the way Covid19 has changed – or, in some cases, temporarily suspended – our services.

There’s less than a week left to have your say in our budget survey, which has already gathered views from more than 1,200 respondents keen to help us shape our services over the next three years.

From the feedback we’ve had already, we can see that citizens welcome the way we’ve kept refuse and recycling collections going throughout the pandemic, as well as home care provision and the work we did to open schools up quickly for the children of essential workers after lockdown began in March.

People say they missed being able to visit their local library or use Edinburgh Leisure services, with community centres and recycling centres (when closed) also cited.

When asked what the Council’s priorities should be for recovery, respondents mention keeping schools open, providing social services including care for the elderly and support for those with additional needs and restoring public transport usage to pre-pandemic levels.

We’ll take all the feedback we receive in this survey on board when we set our budget in February. In addition, we remain fully committed to our established core priorities of tackling poverty and inequality, boosting sustainability and promoting wellbeing – all of which were set based on direct feedback from you on what is most important to the people of Edinburgh.

Your voice matters, so if you haven’t yet done so, please have your say by 10 th December and help us get this right for Edinburgh for the years ahead.

Study reveals worrying Christmas road safety issues

New research by the UK’s largest independent road safety charity, IAM RoadSmart, has discovered that many motorists will rush to make last minute car travel plans for the Christmas period this year, while others will make fewer stops when driving long journeys.

The charity’s survey of 1,000 drivers in the UK investigated the impact COVID-19 will have on people’s travel plans over this year’s festive season, with some worrying safety issues emerging.

Among the most alarming findings are that almost seven-in-ten drivers (69%) are still waiting to make firm travel plans until they have clearer guidelines from the Government on travel restrictions that may affect them, giving them less time to prepare for potentially long journeys and make critical vehicle safety checks.

At the same time, four-in-ten (40%) long-distance drivers who travel more than 150 miles over Christmas and who would routinely stop during their journey at services or other types of outlet, such as cafes or pubs for lunch and refreshments, have decided that they will not do so this year due to concerns over the Coronavirus and social distancing.

The decision not to break long journeys is most prevalent among men, with more than half (56%) of male drivers surveyed saying they will not stop this year when they would have normally done so, compared to around a quarter (27%) of women.

Regionally, it is drivers from Scotland and London who are most likely to forego stops for breaks during long journeys during Christmas this year, with 67% and 64% respectively saying they will not break their journeys due to Coronavirus safety concerns.

With more than a quarter (27%) of all drivers still intending to travel more than 100 miles over the Christmas period this year, a lack of planning and not stopping for breaks could have serious road safety implications.

Neil Greig, Policy and Research Director at the charity, said: “Our research shows that unsurprisingly COVID-19 will have a significant impact on travel plans over Christmas this year.

“While it’s understandable that ongoing uncertainty and safety concerns over exposing relatives to the virus has caused many people to postpone their planning, it is important that critical safety steps, such as making vehicle maintenance checks and stopping regularly during long journeys are not overlooked.”

Neil added: “Taking a break on a long car journey is essential for the driver, and passengers, to recharge their batteries. Spending too long behind-the-wheel in one stint can lead to drowsiness and a loss of concentration with potentially catastrophic consequences for all road users. Our advice is to take at least a 15-minute break every two hours.

“The festive season is a busy period for many of us, and this year it will likely be even more challenging as Coronavirus continues to impact our everyday lives. But road safety and – taking sensible precautions – is everyone’s responsibility when driving, no matter what other pressures are at play.

“So, we urge everyone to make sure they leave time for important safety measures as they make their travel plans this Christmas.”

76% of Scots intend to donate to a local charity this Christmas

· 85% believe that supporting a local charity is more important than in previous years

· Community charities top the list of popular causes, while health and animal and wildlife initiatives are also front of mind for residents

76% of Scottish residents intend to donate to a charity close to home this Christmas because of the current climate, a new study has found.

Data released from Ecclesiastical Insurance’s 12 days of giving campaign shows 10,361 people in the country have so far nominated a local cause to receive a £1,000 donation.

And an overwhelming number 85% believe it’s more important than ever to support the work of local charities, as a result of the Coronavirus crisis.

12 days of giving from specialist insurer Ecclesiastical will see 120 different charities receive an early Christmas gift of a £1,000 donation.

Members of the public are being asked to nominate a charity close to their hearts to receive a festive financial boost with nearly 140,000 people suggesting 3,927 good causes already, in the last two weeks alone.

247 Scotland based charities have been nominated so far and are in with a chance to win £1,000.

Community charities are the most popular causes as voted by residents so far. Health organisations and animal and wildlife initiatives are also high priorities.

Ten lucky charity winners will be announced each weekday from 7 to 22 December.

It’s quick and easy to nominate a charity online.

Nominations are open until to 21 December and you can vote for your favourite charity at www.movementforgood.com/12days

Winners will be drawn at random – and while it’s not a popularity contest, the more times a charity is nominated the more chance it has of being selected. Ecclesiastical is encouraging everyone to use their social media channels to ask people to vote for their favourite cause to give them the best possible chance of winning.

Mark Hews, Group CEO of Ecclesiastical, said: “It’s incredibly humbling to see that Scottish residents are more likely than ever before to make a donation to a local cause this Christmas, despite the difficult year that most of us have faced personally.

“As a commercial company with a charitable purpose, giving back is at the heart of our business. Our annual 12 days of giving Christmas campaign will help charities change lives for the better and we know that for many charities, £1,000 can make a real difference. We’re encouraging everyone to nominate a cause close to their hearts this Christmas to be in for a chance to win a festive financial boost.”

Ecclesiastical recently launched its latest Impact Report to celebrate some of the many good causes it has helped.

Health and Social Care staff reflect on impact of pandemic

Survey reveals pride in service and achievements, despite challenges

Health and Social Care staff feel a strong sense of pride in their work, a new survey has found.

The survey found that despite concerns about challenges in both their work and personal lives, staff expressed satisfaction with their lives and the majority of health and care staff continue to say they would recommend their place of work to others.

The Everyone Matters Pulse Survey, which was carried out in September saw responses from across all of Scotland’s 22 Health Boards and 30 Health and Social Care Partnerships, with more than 83,000 staff members taking part.

The survey heard about the impact of the Covid-19 pandemic on staff and their loved ones, with one in four stating they were supporting a vulnerable relative while, prior to the schools going back, one in four had school aged children at home. One in six had a family member who had been furloughed.

The survey also heard accounts of a range of measures for wellbeing support put in place around the country and staff’s appreciation of this. Initiatives included comfort zones and wellbeing packs, e-cycles so staff could travel to work without using public transport and online huddles and blogs.

Cabinet Secretary for Health, Jeane Freeman said: “We all owe a huge debt of gratitude to our health and social care workers, which is why we announced a £500 ‘thank you’ payment for NHS and care staff.

“The challenges that have been faced in our emergency response have been substantial and Health and Social Care staff have continued to remain our biggest most valuable asset in delivering excellent care and quality services. As such, now more than ever, it has been vital that we hear from staff about their experiences of work during this period.

“I have been deeply affected by the stories of some of those who have experienced change and hardship in their role and personal life. Like many of us this year, NHS and care staff have had personal worries and difficulties, but they have continued to go above and beyond in the face of these challenges to ensure that fellow colleagues and the people that they care for feel supported, safe and recognised, throughout the pandemic period.

“The commitment and pride felt across the service is truly remarkable. I expect senior leaders and managers across health and social care to reflect seriously on this report, and show appreciation and value for the efforts made by staff and their achievements.”

Read the report along with staff stories received as part of the survey.

The 2020 Everyone Matters Pulse Survey commenced on 1 September and closed on 23 September 2020. All 22 NHS Boards and 30 Health and Social Care Partnerships (HSCPs) took part and a total of 83,656 respondents participated in the survey, accounting for 43% of the Health and Social Care Partnership workforce.

The Everyone Matters Pulse Survey was carried out by Webropol Ltd, an independent company commissioned by the Scottish Government.

Drumbrae Library Hub to reopen on 14 December

Hello wonderful, beautiful, spectacular library fans!

I know you’ve all been absolutely champing at the bit for the news and I’m sorry to have left you all hanging so long but the stories you’ve heard are absolutely true …

… Drumbrae Library Hub will be re-opening on December 14th! Woooooooo!

Now, before you all get too excited I should let you know that we will be running the same service as the other libraries that are already open which means that you will need to book an appointment to get access in order to browse & borrow, use the PC’s and get your National Entitlement Card.

You can make these bookings through the Library website (or just use this link: https://tinyurl.com/y6nlh8m7).

We will also be running on reduced hours for the moment and I have attached the opening hours in the form of a wee jpeg there (below).

From all of us at Drumbrae Library Hub I would like to thank you for your patience and I cannot properly express how excited we are to welcome you all back (in an orderly and covid safe manner)!

DRUMBRAE LIBRARY HUB