Tag: Surgeons Quarter

Hospitality firm hits new heights as it celebrates 20 years

Charitable venue on track to make 2024 best year yet

A MAJOR player in Scotland’s hospitality sector is celebrating its 20th anniversary in what it anticipates will become its most successful year to date.

Surgeons Quarter Ltd (SQ), the commercial arm of the Royal College of Surgeons of Edinburgh (RCSEd), is on track to see turnover exceed £12 million, through growth across its conferencing, events and hotel services.

Officially incorporated on 29th September 2003, the organisation was established as the commercial arm of the revered RCSEd estate in the heart of Edinburgh’s Old Town.

Since its inception it has opened and operates Edinburgh’s largest independent hotel the 129-bed Ten Hill Place Hotel, a high street café, Café 1505, as well managing an array of historic event spaces and a purpose-built conference centre making it one of the Scottish capital’s major names in business tourism.

Since 2010 it has also provided space for the Edinburgh Festival Fringe and is now one of Edinburgh’s largest performing spaces during the Fringe period.

In 2020 Surgeons Quarter Travel, the most recent addition to the SQ portfolio, opened its doors providing a travel agency service to Members and Fellows of RCSEd as well as the general public.   

Scott Mitchell, Managing Director of Surgeons Quarter, said: “Celebrating 20 years is an incredible achievement and its down to the determination of our people that ensures we deliver the best experience.

“We’ve learned so much from our dedicated staff over the years. We’re not blind to the fact that hospitality is not renowned for its pay and conditions however we are committed to provide support so our people can thrive, not only in their workplace, but outside of work too.

“This is why we offer numerous opportunities and reward schemes to all of our staff members to not only benefit them at work, but also outside of the office. We can’t wait to watch them and the business grow over the next 20 years.”

The forward thinking SQ has also implemented a number of innovative sustainability initiatives, including installing EV charging ports, removing plastic water bottles from rooms, and partnering with Ecologi. In 2023 the organisation celebrated 15 years of retaining the Gold Green Tourism award.

With 160 employees across the venue, SQ has committed to supporting its staff by taking on their ideas – from sustainability initiatives to free staff meals – through a voluntary committee, SQ Cares.

Reflecting on his time with SQ, General Manager, Mark McKenzie, who celebrates a decade with the organisation this year said: “I stumbled into hospitality years ago and have worked my way up to General Manager. Working in the industry can be tough, but it’s been extremely rewarding doing it at Surgeons Quarter.

“I’m incredibly proud to work for an organisation that looks after its people, the SQ Cares Committee is testament to that.

“We’ve all learnt a lot, but we’re not afraid to try new things to ensure we look after our staff, ensure all our guests and visitors have a first-class experience and implement eco-conscious measures where possible.”

The venue has also been recognised by the Living Wage Foundation (LWF) for ensuring that all members of staff are contributing at least 12% of their salary towards their pension. 7.5% of that comes from the employer – 4.5% more than the required minimum. The organisation was also recognised as the first hospitality business to sign up as a Living Pensions Employer.

As a people-focused organisation, Surgeons Quarter offers industry-leading pay comfortably above the £12.00 per hour LWF Living Wage. On top of this, staff benefit from a 50% discount at all Best Western Hotels, access to an employee assistance programme, Bike2Work scheme, complimentary gym membership and discount cards.

Profits from SQ support the charitable aims of the College which are education, assessment and advancement in surgical standards worldwide.

For more information on Surgeons Quarter, visit https://www.surgeonsquarter.com/

Travel agency takes flight after employees’ talent recognised

AN EDINBURGH venue is highlighting its diverse workforce after one employee helped spark the founding of a new division of the business.

With a wide portfolio of businesses including a luxury hotel and city centre cafe, Surgeons Quarter, the commercial arm of The Royal College of Surgeons Edinburgh (RCSEd), launched its own travel agency assisted by the skillset of one of its employees.

Justin Mackenzie began his career with Surgeons Quarter as a receptionist in its flagship hotel, Ten Hill Place Hotel, and worked his way up to Guest Services Manager before spearheading the opening of the organisation’s travel agency, SQ Travel after highlighting his previous experience in the sector.

Surgeons Quarter prides itself on providing unparalleled hospitality, as well as inspiring its employees to make a positive difference in and outside of the workplace.

As well as being a Living Wage Employer, it is the first hospitality venue to be a Living Pension Employer, with Surgeons Quarter placing a strong focus on the satisfaction and well-being of its workforce.

Commenting on his time at Surgeons Quarter, Justin said: “Working with people has always been something I love, and Surgeons Quarter recognised my skill set. I didn’t think when I started as a receptionist at Ten Hill Place Hotel, I would end up as a manager of a brand-new travel agency.

“In one of our regular team meetings, we were discussing our careers and what we are interested in. I mentioned that I previously worked at a travel agency when I left school and really enjoyed it. It was always something I considered getting back into. 

“They recognised this and two days later I sat down with our Managing Director Scott Mitchell who asked me if I was interested in being part of the setup of a new venture they were considering, which was SQ Travel.

“We are now growing our team at SQ Travel, it’s an exciting time and knowing I have played such a big part in the formation of the agency is very rewarding.”

Hailing from the Northeast of England, Justin began his career at Hays Travel as a Travel Consultant, seeing the business double in size. Although, always having a keen interest in travel, Justin’s career took him to the hospitality sector across the UK and Spain.

Justin added: “I admire Surgeons Quarter’s ethos around all profits being invested back into funding research for surgeons, which drew me into the job originally. It makes everything feel very rewarding knowing I am helping to contribute to such a worthy cause.

“I would encourage people to consider a career in hospitality, you never know where it will take you!”

Initially set out to streamline travel for surgeons, and now arranging travel and holidays for all, SQ Travel was founded in 2020 and is affiliated with Hays Travel Independence Group.

Surgeons Quarter, Cafe 1305 Scott Mitchell – Managing Director

Scott Mitchell, Managing Director of Surgeons Quarter said: “Our staff are the centre of everything we do. We always aim to showcase their strengths and provide them with a platform so they can thrive in their career.

“Justin was the perfect person to be the driving force behind setting up and pushing forward SQ Travel, he had experience, passion and was eager to get the business started. We wouldn’t be here today without him.

“We take great pride in the passion our employees have for the work they do and services they deliver. We know that a career in hospitality can be challenging, which is why we’re committed to doing everything we can to support our people.”

Surgeons Quarter employs around 200 people across its venues, the majority of which hold operations-based in person roles.

Surgeons Quarter promotes, sells and manages all commercial activities held within the RCSEd campus. It includes facilities for conferences, meetings, private events, parties, weddings and its own four-star hotel Ten Hill Place as well as Café 1505 and SQ Travel. 

Profits from the Surgeons Quarter portfolio go towards the advancement of surgery and the improvement of patient outcomes worldwide. 

More information on SQ Travel can be found here: https://www.sqtravel.co.uk/

More information about Surgeons Quarter can be found at: https://www.surgeonsquarter.com/  

Charity partnership plants seeds for success

Edinburgh venue becomes next veg bag hub 

A POPULAR Edinburgh hospitality and performance venue has paired with a homelessness charity to increase local sustainability, by supporting its organic vegetable bag subscription. 

Located in Edinburgh’s Old Town, Café 1505, part of the Surgeons Quarter campus, has become the 10th distribution point for organic fruit and vegetable bags grown at the Cyrenians Farm, based outside the city. 

The initiative allows shoppers to customise their bag choosing its delivery frequency, size, and excluded items. 

Aimed at reducing food waste and packaging by utilising re-useable bags, subscribers received a selection of fruit and vegetables grown at Cyrenians Farm in Kirknewton. 

The Nicolson Street based café joins a chain of other collection points across Edinburgh, Kirknewton, Ratho and Bathgate. 

Sophie Bell, Fundraising Manager at Cyrenians said: “We have been working with Surgeons Quarter on a number of initiatives, and we’re continually impressed by their commitment to work with like-minded enterprises. 

“Having Café 1505 as a distribution point gives subscribers more locations to collect our delicious produce, giving supporters on the South side of Edinburgh a whole new way to tackle homelessness with us.”  

Cyrenians Farm in Kirknewton, West Lothian, is home to a community for young people aged 16-25 years, and the surrounding working farm provides opportunities for residents, volunteers, and visitors to grow vegetables, and develop life skills, while being in a trusting and nurturing community. 

Another initiative includes Café 1505’s coffee grinds being used in compost for the Cyrenians Farm creating a circular sustainability scheme.  

To mark World Homelessness Day in October, Surgeons Quarter’s flagship hotel – Ten Hill Place – hosted an event with Cyrenians to launch its latest impact report. The report celebrates the role Cyrenians has played over the last year to tackle the causes and consequences of homelessness, supporting over 10,000 people in their time of need through the 60+ services that it runs in Central and South East Scotland. 

This charity partnership is the latest in a long line of ethically motivated actions by Surgeons Quarter whose profits go towards the Royal College of Surgeons of Edinburgh’s (RCSEd) objective of improving patient outcomes globally. 

Stewart Munro, Operations Manager at Surgeons Quarter, said: “We are always looking for new ways to incorporate sustainable practices across the entire SQ campus.  

“That’s why it’s important that we work with incredible charities, like Cyrenians, to foster these initiatives is something we are all very passionate about, and we’re delighted to work with them as a distribution point for their veg bag subscriptions.  

“By enjoying coffee at Café 1505, you’re contributing to compost at Cyrenians Farm, where the veggies for these bags are grown. It’s a wonderful cycle of sustainability!” 

As part of Surgeons Quarter’s commitment to ethical practices, Equal Exchange’s ‘Grown by Women’ coffee is served in Café 1505, which supports female farmers in Peru and Mexico.  

It has also held a Gold Award in Green Business Tourism since 2009 and prioritise sustainability in the four-star Ten Hill Place Hotel, which they manage and promote along with all other commercial activities held within the RCSEd campus. 

More information about Surgeons Quarter can be found at: 

https://www.surgeonsquarter.com/  

Surgeons Quarter reports record breaking month

EDINBURGH based event and hospitality venue is thriving as it records its most successful business period to date after hitting record numbers during the Edinburgh International Festival

Surgeons Quarter (SQ), one of Edinburgh’s largest Fringe performing spaces, boasted a record 250,000 visitors to the Royal College of Surgeons of Edinburgh’s (RCSEd) campus and increased occupancy to an impressive 99.5% at its on-site, Ten Hill Place Hotel across the month of August. 

As the commercial arm of RCSEd, SQ worked closely with renowned festival producers theSpaceUK to host 248 productions across its 11 on site Fringe venues.  

Scott Mitchell, Managing Director of SQ said: “The buzz in Edinburgh during the Fringe this year was incredible. To see our venues, and Edinburgh, transform into a hive of creativity and culture was very special. 

“Each year we continue to grow and we’re incredibly proud of what we have achieved this year with record numbers coming in.  

“Working with such a talented organisation such as theSpaceUK again this year has been extremely rewarding and we’re delighted with how well received each show was at this year’s Fringe. 

“This year we have been able to host nearly 250 shows, with 120,000 audience members, which is just incredible. While the numbers are astounding, it is only testament to the quality of entertainment and service of those who performed and worked with us this year.” 

Celebrating its 14th year as one of the largest Fringe venues, SQ operated five festival bars, and transformed its Courtyard Bar and Hill Square Gardens into a fiesta of flavour with Mexican street food created by SQ’s Executive Chef Dominik Kawalec. 

This year’s line-up included shows from across the globe with musical performances, operas, drama and theatre shows as well as comedy and spoken word.  

Surgeons Quarter, Cafe 1305 Scott Mitchell – Managing Director

Scott continued: “None of this would have been possible without our fantastic, dedicated team, who worked incredibly hard to deliver top service across our venues throughout such a busy period. 

“Whilst delighted with our increased footfall a key point of action for next year is to find a solution to either the increased recycling or use of re-usable products in an outdoor environment to adhere to our licencing conditions and sustainability agenda. 

“I’d like to extend my thanks to not only those who worked with us, but to those who visited our venues and helped create a truly unique atmosphere in a Fringe that will live long in the memory.” 

The 2023 Edinburgh Festival Fringe welcomed worldwide audiences, selling nearly 2.5 million tickets across 288 venues.  

SQ will now turn its focus to the upcoming festive season, hosting 80s themed party nights throughout December offering a three-course meal, festive cocktail and wine for £60pp, and private parties from £65pp. 

Surgeons Quarter promotes, sells and manages all commercial activities held within the RCSEd campus. It includes facilities for conferences, meetings, private events, parties, weddings and its own four-star hotel Ten Hill Place as well as Café 1505 and SQ Travel. 

Profits from the Surgeons Quarter portfolio go towards the advancement of surgery and the improvement of patient outcomes worldwide. 

More information about Surgeons Quarter can be found at: 

https://www.surgeonsquarter.com/ 

Hospitality expert endorses industry as lasting career option

A SENIOR figure in Edinburgh’s hospitality scene is sharing how the industry can provide a long-term career path, citing how she wants to shake up how jobs in the sector are viewed in Scotland. 

Jackie Hudson plays a key role in driving the strategic direction at city-centre venue Surgeons Quarter which comprises the city’s largest independent hotel, Ten Hill Place, along with a thriving conference and events business that maximises the commercial use of the Royal College of Surgeons of Edinburgh (RCSEd) buildings and venues.

After 17 years of working in the industry is citing her experience to encourage others not to view it as a short-term job solution, of which she was once guilty of, having started in an events manager role after completing college while initially thinking of undertaking a career teaching maths.

As the industry recovers from the pandemic and manoeuvres continual economic fallout including a prolonged hiring crisis, Jackie believes now is the opportune time to make the move into hospitality.

These challenges have introduced positive changes across working hours, pay, training and development with more organisations increasing incentives – which previously were deemed key deterrents when viewing the industry as a long-term career plan.

Jackie (41), who serves as Revenue Manager and is part of Surgeons Quarter’s senior management team, said: “Working in the hospitality industry has presented opportunities I could only have dreamed of. It can be turbulent, busy and challenging but isn’t every industry like that these days?

“As an industry we’ve perhaps been too shy to shout about what a career can mean. I’d say lots of organisations have really had to focus on their development opportunities, conditions and base pay. I’m confident that we are at the very forefront of this nationally and striving to stay there.

“If you love interacting with people, want to create your own niche and are ready to learn from real life experience, the hospitality industry is the perfect career choice for you.

I’m also extremely proud to play a part in marketing Edinburgh on a national and international level. When I first started out, I never would’ve thought I’d be forecasting the revenue across such a diverse portfolio business.”

Highlighting the breadth of experiences Jackie has been able to undertake at Surgeons Quarter, earlier this month she was invited by Surgeons Quarter’s Managing Director, Scott Mitchell, to accompany him to the RCSEd’s International Conference in Chennai, India.

Scott said: “Jackie is a real lynchpin within our business. She isn’t front and centre at events or with our clients, so perhaps doesn’t always get the spotlight she deserves. 

“She is the embodiment of somebody that has carved a very strong career in hospitality and it’s been a privilege to see her develop and thrive as part of our team.”

As part of Jackie’s role, she plays an active part in recruitment and has a keen interest in building a diverse workforce to incorporate a variety of skills and abilities.

With over 22 different nationalities making up the 178-strong team, the multicultural business has placed focus on professional development and bringing the benefits of a career in the industry to forefront for those just starting out.

Surgeons Quarter promotes, sells and manages all commercial activities held within the RCSEd campus, which includes Ten Hill Place Hotel.

Since 2021 it has secured the Living Wage Accreditation while also increasing its team’s pension contributions to 7.5%.

For more information on events, conferences and meeting space at Surgeons Quarter visit: https://www.surgeonsquarter.com/conferences-meetings/

Surgeons Quarter celebrates return of business events

Bookings surge results in venue close to matching pre-pandemic levels

ONE of Scotland’s top conference and events businesses is dispelling concerns that the industry would never return to pre-pandemic levels as it reveals a major surge in bookings.

City-centre venue Surgeons Quarter, which promotes, sells and manages all commercial activities held within The Royal College of Surgeons of Edinburgh (RCSEd) campus, has revealed that conference and events bookings made during the six months from April to September 2022 were close to exceeding the organisation’s record-breaking year in 2019.

With still 91 confirmed events and a further 79 internal college bookings to take place in the final quarter of the year alone.

That success is being mirrored in occupancy rates at its 129-room Ten Hill Place, which is sitting at over 98% for September and over 84% for October with encouraging figures recorded for the remainder of the year and into 2023.   

Scott Mitchell is Managing Director of Surgeons Quarter, which puts profits back into the historic college, to support RCSEd’s aims of advancing surgical care and improving patient outcomes worldwide.

He said: “Business events are central to the local and national economy – and we want to do all we can to drive that inward investment.

“We’re delighted to get back to these numbers of visitors and it’s encouraging to see such a strong picture for the rest of the year. However, with an ever-changing landscape we are mindful of ongoing industry challenges. 

“During the pandemic, it was worrying to think we may never return to in-person events at this level – which would have been a massive blow to the industry and delegates as there is only so much that can be transferred to a virtual setting. Thankfully, that hasn’t been the case and we’re back playing host to events from all across the world.

“Our venue offers bespoke set ups across sectors and specialities as required – with our teams able to accommodate and cater to hundreds of people at one time.

“The team go above and beyond for delegates and guests – it’s their dedication that sets us apart in Edinburgh and we’re exceptionally proud of their achievements during such a busy period.”

The strong performance and forecasts follow on from a successful August, with the venue hosting more than 160 Festival Fringe performances across 10 spaces – including a new venue adding a further 55 seats – resulting in thousands of fringe-goers being welcomed to the Surgeons Quarter campus throughout the month.

Surgeons Quarter has also invested in its 178-strong team with a selection of certified courses and training offered as multiskilling has been a key aspiration in response to growing demand.

Surgeons Quarter, the commercial arm of The Royal College of Surgeons of Edinburgh [RCSEd] promotes, sells and manages all commercial activities held within the RCSEd Campus with profits supporting the charitable aims of the College: education, assessment and advancement of surgical standards worldwide.

For more information on events, conferences and meeting space at Surgeons Quarter visit: https://www.surgeonsquarter.com/conferences-meetings/

Ten Hill Place: just what the doctor ordered

A CITY hotel’s new health and safety measures have been given the seal of approval from top surgeon, Professor Mike Griffin, as Edinburgh’s tourism industry reboots.

Ten Hill Place Hotel used their experience providing free accommodation and meals to NHS workers during the height of the pandemic to perfect their health and safety practices for reopening last month.

The hotel has been praised for its efforts by Professor Mike Griffin, the President of the Royal College of Surgeons of Edinburgh (RCSEd).

The new measures include the use of QR codes for collecting diners’ contact details, hand sanitiser stations around the hotel, and an innovative key card oven for hands-free cleaning. The sanitising oven uses ultraviolet technology to stop the risk of cross contamination from key cards being passed to different guests.

Behind the scenes, Ten Hill Place has undertaken risk assessments of all areas, and all staff have undergone rigorous training modules on health and safety.

Scott Mitchell, Managing Director at Surgeons Quarter, said: “We are all delighted to be open again and welcoming guests back to Ten Hill Place. We hope the extensive measures in place will ensure our guests are as relaxed as possible, and are still able to enjoy our warm Scottish hospitality.

“Hosting the NHS workers enabled us to assess all of our health and safety measures and put in place new protocols in light of COVID-19, while cooperating with our guests.

“We accommodated frontline guests in all extremities of the bedrooms within the hotel to ensure water systems were running smoothly and to prevent Legionella. We also had our lightning conductor tested to make sure everything we could possibly think of was covered!”

Professor Griffin paid a visit to Ten Hill Place and found the team had gone above and beyond in establishing protocols that facilitated safe service, while maintaining the crucial ability to make guests feel comfortable during a pandemic.

The Professor – who was awarded an OBE in 2013 off the back of his work overseeing huge improvements to cancer cure rates at Newcastle’s Royal Victoria Infirmary – said: “I am absolutely delighted that Ten Hill Place is open again and ready to welcome back guests.

“I am truly astonished at the level of detail the team have put in to ensure all Scottish Government guidelines are adhered to whilst the Hotel still looks really welcoming and not clinical.”

Scott Mitchell added: “We are uniquely placed here at Surgeons Quarter that we have access to the experience of the membership of the Royal College of Surgeons of Edinburgh. 

“We can draw on clinical and medical input to enhance everything that we are doing in these times. 

“Of course, we follow all Government advice and industry protocols but we further benefit from the experience of surgeons, clinicians and dentists. If they feel we are doing everything we can, I see this as a great endorsement for all guests to feel comfortable within Ten Hill Place”.

The hotel reopened on 15 July in accordance with Scottish Government guidance.

Ten Hill Place remained open from March to May in order to provide 2,137 free nights of accommodation and thousands of meals to frontline NHS workers during the Coronavirus pandemic – at a cost of more than £100,000 to the charitable organisation.

Ten Hill Place is run by Surgeons Quarter, the commercial arm of The Royal College of Surgeons of Edinburgh (RSCEd). Surgeons Quarter promotes, sells and manages all commercial activities held within the RCSEd campus.

All profits support the charitable aims of the College which are education, assessment and advancement in surgical standards worldwide.

Bookings for Ten Hill Place can be made at www.tenhillplace.com, by calling 0131 662 2080 or by emailing reservations@tenhillplace.com.

Edinburgh Hotel Chef’s Recipe for Success

AN EDINBURGH hotel chef who fed thousands of NHS workers during the Coronavirus pandemic reveals how they helped fuel frontline medics.

Alan Dickson, Executive Chef at Surgeons Quarter, was part of the star hospitality team which kept Ten Hill Place Hotel open to accommodate NHS workers for free in March and April.

At the beginning, Alan took the decision to strip the usual menus back, focusing on ensuring the team had enough tinned goods, flour, and yeast to last them six weeks.

Alan, who lives in Edinburgh, said: “Working in the kitchen was instantly different – there were three chefs on rotation with only one working at a time. We brought in new health and safety precautions immediately, we couldn’t take any risks with the NHS staff who were staying with us.

“Like most people, we didn’t really know what we were about to face at the start of the pandemic. We knew fresh fish and meats would be a little more difficult to get, so we redesigned the menu around what we had available.

“As we got to know NHS workers by name and regularly caught up with them after their hectic shifts, we began to appreciate how much many of them were missing their home comforts, so we changed our menus accordingly.

“We served lots of chicken curry, lasagnes – the type of home cooked meals you’d have with your family. It meant a lot to us to be able to provide some sort of support to the people at the very front of this pandemic.”

The Hotel, which is owned by Surgeons Quarter, the commercial arm of The Royal College of Surgeons of Edinburgh, took the decision to provide more than 2,000 nights of free accommodation and meals for frontline medics working at Edinburgh’s hospitals.

Alan was thrilled with the small part Ten Hill Place staff played in providing respite to hardworking frontline staff.

He continuued: “There wasn’t much we could do, but like everyone else we wanted to help in the one way we could – with our food and expertise. Our guests were fantastic, they were so grateful for the opportunity to stay nearby the hospitals between shifts.

“Our suppliers were also brilliant at communicating with us. We worked with one amazing butcher and one fruit and veg supplier – Campbells Prime Meat and Mark Murphy Fruit and Veg – who were able to source what we needed.

“We ended up sourcing around 200kg of sausages, and 200kg of bacon for cooked breakfasts – as well as providing healthy packs our medics could take to work, with fruit, yoghurt and water bottles.”

Alan joined Ten Hill Place in 2014 and was awarded Hotel Chef of the Year 2017 at the Scottish Hotel Awards.

The hotel reopened on 15 July in accordance with Scottish Government guidance.

Cafe 1505 and Drinks & Dining at Ten Hill Place Hotel are both taking part in the Eat Out to Dine Out scheme for the duration of August.

Guests can receive 50% off their bill in the cafe or the restaurant, to a maximum value of £10, at any time from Monday – Wednesday.

Profits from the Hotel go towards the College’s charitable objectives of improving access to surgery and saving lives worldwide.

Ten Hill Place Hotel gave a total of 2,137 free room nights to NHS staff working in Edinburgh’s hospitals between March – May this year.