St James Quarter has released episode two of its ‘Behind the Quarter’ series, giving viewers a behind-the-scenes look at the highly anticipated shopping district. This episode showcases never-before-seen footage of a selection of the brands due to open as part of phase one.
Gill Moore, Retail, F&B and Hospitality Director at St James Quarter sits down with the General Manager of Bonnie & Wild, Kate Russell, Founder of Bross Bagels, Larah Bross and Head of Branch at John Lewis Edinburgh, Barry Blamire to find out more about what guests can expect from the new residents of The Quarter and why they are excited to be part of one of the UK’s biggest city centre transformations.
The phase one opening line-up is one of the most significant any city in Scotland has ever seen with several brands making their Scottish debuts, including; Scottish food market Bonnie & Wild, & Other Stories, PULL&BEAR, Bershka and Stradivarius.
Following five years of construction, 17,378 tonnes of steel, and an estimated 2.835m working hours completed – the final crane at St James Quarter has officially been removed, revealing Edinburgh’s skyline to the public.
Since construction began, 13 cranes have shaped the city skyline and played a key role in the construction of the £1bn project. The removal of the final crane marks another celebratory milestone for St James Quarter, which is working towards opening at the end of June.
Reaching peaks of over 88m, the St James Quarter cranes grows almost as tall as the Capital’s iconic Calton Hill and, over the years, became a much-loved fixture of the Edinburgh skyline. The cranes became a local talking point within the city and lit up the sky at night – a permanent lightshow visible from far and wide.
As the final crane is lowered, it signifies another step forward for the long-anticipated opening of one of the most significant UK city centre transformations undertaken in the last decade.
The phase one opening will bring together brands from global to local, combining convenience and luxury with an offering that includes; Zara, Mango, Pull & Bear, Rituals, H&M, Kurt Geiger, Tommy Hilfiger, Calvin Klein, as well as Dune, Bonnie & Wild, Bross Bagels and Salerno Pizza, ensuring there is something for everyone to enjoy.
Still to come in the latter phases of the development over the next 18 months will be an enticing mix of more shops, restaurants and bars, a W Edinburgh, a boutique Everyman Cinema, a Roomzzz Aparthotel, New Eidyn residences that will provide 152 premium apartments with exceptional amenities, by developers Native Land, and an unrivalled guest experience providing customers with an enviable events programme in a range of new and attractive public spaces.
Martin Perry, Director of Development at St James Quarter, said: “The removal of our final crane is another monumental moment not only for the team at St James Quarter, but for the City of Edinburgh.
“Our cranes have become a significant addition to Edinburgh’s iconic viewpoints for many years and although many will be sad to see them go, it does mean we’re one step closer to opening our doors next month.
“Our phase one opening is a significant moment in Edinburgh’s history, and we can’t wait to share what lies behind the quarter with the people of Edinburgh and beyond.”
· M&S stores across Edinburgh, including M&S Gyle and M&S Princes Street, get ready to welcome more shoppers back in store as customers look ahead to brighter days
· New services launched to help customers Shop Their Way – from contact free bra fit to easier payment options
· Sparks to boost rewards for customers for two weeks from 26th April – one customer every day in every store will win their shopping for free
With retail reopening across Scotland this week, M&S is sharing how stores across Edinburgh, including M&S Gyle and M&S Princes Street, are set up to offer customers the inspiration and flexibility to Shop Your Way.
M&S has been continually adapting its store experience, offering products and services that local customers want after a year of significant change.
M&S stores across Edinburgh are offering a range of exciting new products and services to make shopping with M&S easier, convenient and more rewarding – from digital payment options to rewards and treats for shopping through our Sparks loyalty programme. All of this supported by standout M&S customer service in a safe and clean store.
M&S Scotland Central and East Regional Manager, Scott Munro, said:“We’re excited to welcome more customers back into our stores and look forward to continuing to serve our local community.
“Whether you’re looking for our latest Dine-In family feast or those must-have wardrobe staples to see you into summer, we have everything to help you Shop Your Way.
“With exciting new services like our contact-free bra fitting and the Scan & Shop service on our Sparks mobile app, we’re supporting customers however they choose to shop. Whether that’s browsing in store or using our click & collect service, our local team is ready to help.”
Shop Your Way: Easy and Rewarding Ways to Pay
Following the relaunch of the M&S Sparks loyalty scheme in July last year, M&S stores across Edinburgh are marking the return of retail by offering one Sparks customer every single day for two weeks from 26th April, in every store, their whole basket or trolley of shopping for free.
As well as offering regular rewards and treats for shopping through Sparks with M&S, the mobile App also allows customers to shop in store with their phones with the Scan & Shop with Sparks service offering a quick way to pay without using the till. This follows the recent extension of Sparks Book & Shop to help customer plan ahead and book a slot to shop at a time that suits them.
Shop Your Way: Great new services and stand out service
Outstanding customer service remains and will always be a defining feature of the M&S experience and is a key reason why customers choose to shop with M&S – from the welcoming host on the door and the brilliant operations teams behind the scenes, to the valuable in-store services offered in-store.
Bra Fit
Bra fit is back at M&S including at M&S Princes Street, the Gyle and Fort Kinnaird, allowing customers to choose between a contact-free bra fit from M&S’s expert colleague by appointment or the new option of accessing M&S’s expert service from home via a virtual appointment. M&S virtual bra fit appointments are available for any customers across Scotland.
M&S Gyle is also improving its Bra Fit service by offering customers on-the-spot payment service Pay With Me – so customers can purchase lingerie straight after their appointment from M&S’s expert Bra Fit colleagues without visiting a till.
Click and Collect
More and more customers are looking to take advantage of the flexibility and convenience of shopping with M&S across both its website and their local store. M&S is making this easier by blending these services and offering local customers free next day collection when ordered by 8pm.
M&S Cafés
M&S Cafés, including at M&S Gyle, Fort Kinnaird and Ocean Terminal, are now open as of 26th April.
All customer toilets will also be back open, with strict cleaning protocols in place to ensure the highest levels of hygiene.
Retail trade union Usdaw is calling on customers to follow the rules and respect shopworkers, as non-essential stores in Scotland reopen.
Stewart Forrest – Usdaw Divisional Officer for Scotland says:“The reopening of non-essential shops offers a lifeline for many retailers. That is good news for helping to safeguard jobs, but the virus is still out there.
“We expect employers to ensure that robust safety measures are in place and that customers are fully aware of the restrictions. Shoppers need to play their part in helping to limit the spread of the virus and avoid further lockdowns by following the rules and respecting staff.
“Regrettably, throughout this appalling pandemic, incidents of abuse towards shopworkers doubled. It should never be just a part of the job and shopworkers must be respected. Retail staff are working with the public every day and are not only facing increased abuse, but also a higher chance of catching Covid-19.”
The Scottish Retail Consortium (SRC) and Usdaw have jointly asked Scots to play their part in creating a safe and enjoyable retail environment for other customers and shop staff.
The SRC and Usdaw are encouraging shoppers to:
queue considerately,
maintain physical distancing,
wear face coverings, and
follow instructions and be respectful to shop staff.
Fort Kinnaird is preparing to welcome visitors back from next week, as the Scottish Government confirms that the country will move into the next stage of easing lockdown restrictions.
From 26th April, non-essential stores such as JD Sports, Next and Pandora will be open once again.
A selection of restaurants and cafes such as Five Guys, wagamama, Caffè Nero and Starbucks will also be welcoming customers back for the first time this year while Bread Meats Bread will be opening its largest restaurant in Scotland from Monday. Visitors can enjoy food and non-alcoholic drinks in groups of up to four people from two households indoors, with alcohol available when seated outdoors.
To help keep everybody safe, the retail park will continue to have its hand sanitising stations and enhanced cleaning regimes in place.
All visitors must wear a face covering when inside stores unless exempt for medical reasons, and the Fort Kinnaird team will be available to help and assist shoppers to ensure everyone can enjoy a safe shopping experience.
Liam Smith, Centre Director at Fort Kinnaird, said: “After a long break, our retailers are gearing up to open their doors once more. We know many customers are excited about the reopening and we can’t wait to welcome them back to Fort Kinnaird.
“As we reopen, safety will remain a top priority for us. Visitors can expect to see all of our extra safety measures still in place when they come to visit, and our team will be available to help visitors as they return to their favourite shops.”
Opening times and policies of individual retailers may vary, so it is always recommended that you check with them directly before setting off.
Visitor numbers will be carefully managed to make sure everyone can maintain social distancing. If the retail park or any of the stores become particularly busy, visitors may be asked to queue considerately in designated outdoor areas.
FUSE aims to help inspire the next generation of retail and hospitality
Future leaders of retail and hospitality can broaden their skills and knowledge as St James Quarter and FUSE team up to create their first ever virtual training academy – open to anyone currently out of work or looking for a job in retail and hospitality.
Throughout May, The FUSE Academy will host the top names in retail and hospitality, who will share the secrets of carving out a successful career in the industry. Each inspiring and informative session is free to attend and will give expert insight as well as providing valuable training tips for interviewing and creating the perfect CV.
Working with partners across Edinburgh, St James Quarter launched FUSE to provide a high-quality recruitment and training service for the 3,000 jobs it will bring to Scotland when its doors open in June. As well as finding the suitable candidates for each role, FUSE focuses on developing careers by offering training and providing people with opportunities to achieve accredited qualifications.
St James Quarter Managing Director Nick Peel (above) and Retail Director Gill Moore (below) will kick off the virtual FUSE Academy with an inspiring and in-depth look at their careers and previous roles, which include senior positions at Arsenal Football Club, Rangers Football Club and Harvey Nichols Middle East.
FUSE Manager Calum Nicol, who will co-host the CV workshop session, said: “FUSE is about more than filling roles, it’s about finding the right job for the right person and allowing people to carve out successful careers.
“At FUSE we pride ourselves on helping job seekers not only find work but expand their career prospects by connecting them to courses and accredited qualifications. The FUSE Academy is the perfect way to discover career opportunities and expand your own skillset by learning from some of the biggest names in Scottish retail and hospitality.”
As well as featuring speakers from FUSE and Fair Start Scotland, The FUSE Academy will also welcome experts from some of the biggest brands opening at St James Quarter, including Bross Bagels, Bonnie and Wild and the PVH Group, who represent Calvin Klein and Tommy Hilfiger.
St James Quarter Marketing and Brand Director, Rochelle Burgess, who will be part of The FUSE Academy’s Expert Panel discussion, is delighted to be involved in the virtual training sessions.
She said: “As someone who started out working on the shopfloor, I am so pleased to be able to share my experiences from my career so far.
“There is a common misconception that there are limited career opportunities within retail and hospitality, but The FUSE Academy will dispel those myths, while allowing those who attend to gain valuable CV and interview skills.
“The jobs that St James Quarter brings will have a positive impact on Edinburgh and could also be the first step in a new career for someone, that legacy is something that really excites me.”
The FUSE Academy begins on 6 May, with each 45-minute session covering a different topic each Thursday, throughout the month.
– The new BBQ Box launches to coincide with alfresco meet-ups –
– The limited edition box includes everything you need for a BBQ and can be ordered for next-day delivery –
With garden get-togethers back on the cards this week and as the weather starts to warm up, Morrisons has launched a new bumper BBQ Food Box to wow your guests and cook up a storm for meat eaters and veggies alike.
The box includes plenty to throw on the grill; with classic British Beef Quarter Pounders and The Best Pork Sausages and Chicken Drumsticks, or Belly Pork Slices and Morrisons Cypriot Halloumi for something a little different.
There’s no need to pick up extras, as the box also features staples such as soft white rolls and cheese singles as well as condiments – Heinz Thai Sweet Chilli Sauce and Flava-It Barbecue Marinade – to set tastebuds alight.
Sides and snacks are also covered, including Morrisons The Best Gruyere & Poppy Twists, Doritos Tangy Cheese Sharing Tortilla Chips and Morrisons Sour Cream Dip for guests to tuck into when they arrive. There are also plenty of fresh ingredients to mix up a tasty side salad.
Finally, those with a sweet tooth can dive into Morrisons Flapjack Mini Bites and Morrisons Market Street Brownie Mini Bites.
Mollie Clarke, Food Box Specialist at Morrisons said: “The sun is finally starting to come out, just in time for friends and family gatherings in the back garden. Our new BBQ Food Box takes away the stress of hosting, featuring everything our customers need to grill up a delicious spread for kids, adults, meat lovers and veggies.”
Morrisons limited-edition BBQ Food Box costs £40 including next day delivery and is available now on the Morrisons food boxes website – visit:
BHF Scotland ready to welcome customers back to its shops
British Heart Foundation (BHF) Scotland is preparing to welcome customers back to its stores across the country, as lockdown restrictions continue to ease.
The nation’s heart charity will be reopening its high street shops and will be able to accept donations in store again next Monday 26th April. The BHF’s home stores reopened in Scotland earlier this month. BHF shops in England and Wales reopened last week and saw their busiest day ever, recording £1million in sales in a single day.
James Jopling, Head of BHF Scotland, said: “It goes without saying how excited we are to get all our shops back up and running in Scotland and we cannot wait to see our loyal customers, staff and volunteers once again. The coronavirus crisis has had a seismic impact on the income of the BHF and the last 12 months have been the hardest in our 60-year history.
“Our shops play a huge role in funding vital research into heart and circulatory diseases and run purely on the support of the public, which is why we never take for granted a camera, book or sofa that’s donated to us. Every item donated and sold can help us to support the 700,000 people living with heart and circulatory diseases across Scotland and aid our recovery from the devastating impact of the pandemic.”
As well as raising funds for life saving research, the BHF’s network of shops across the country also provide a wider benefit to society. Last year alone, BHF shops and stores saved 71,000 tonnes of items from ending up in landfill. That includes around 200,000 sofas, as well as other furniture, electrical items, books, toys and 14,000 tonnes of clothing.
Customers who’ve taken time during lockdown to declutter are being urged to donate preloved items, and there are plenty of bargains and finds for those looking for a Spring makeover too.
Jane Flannery, Senior Regional Director at the BHF, said: “Our teams have been working tirelessly to ensure everything is ready for reopening. Our number one priority will be ensuring the safety of everyone who shops, works and volunteers with us and we have made it easier for people to donate either in store, by post or through our free collection service.
“We’re so fortunate to have such loyal supporters across Scotland and many of them have already been contacting our shops telling us how much they are looking forward to coming back in or donating items to us. We’ve really missed them too.”
In line with Scottish Government guidelines and to ensure the safety of all those accessing the BHF’s shops, a number of changes have been made in the last year, including perspex screens at till points, hand sanitiser points throughout shops, limiting the number of people in each shop at any one time, enhanced cleaning schedules, social distancing on the shop floor and people will be asked to wear masks unless exempt.
Customers will also be encouraged to pay by card or contactless payment where possible.
For those not ready to hit the high street, smaller items such as branded clothing, jewellery, vinyl records and cameras, can be donated using the BHF’s freepost donation service.
Customers will larger items to donate can arrange a Covid-secure home collection online or via their local store and have their items picked up free of charge. Goods such as sofas, beds, bookcases, table and chairs, homewares, TVs and other electricals in working order would be welcomed.
To find your local BHF shop and full details on how you can help support us, visit www.bhf.org.uk
Customers won’t face any fruitless trips to Aldi from this weekend as punnets of the first Scottish strawberries hit stores across Scotland today. Aldi is the first retailer to offer punnets of delicious Scottish strawberries to their customers this year.
The first crop of Scottish strawberries to arrive on Aldi’s shelves have been grown by Tim Stockwell at his farm in Fife for Angus Soft Fruits. Berry specialists Angus Soft Fruits supply Aldi stores across Scotland with fresh berries from a select group of 18 growers based across Tayside and Fife, the heart of the traditional Scottish berry growing region.
Aldi, who currently stock over 450 products from 90 Scottish suppliers, aims to increase the number of Scottish products available in its stores to over 500 in the next two years and has been working with Angus Soft Fruits to ensure shelves are fully stocked with their delicious berries for the warmer months ahead.
Tim Stockwell, owner of Barnsmuir Farm in Fife, commented:“I am really glad that we are able to supply Aldi with the first Scottish strawberries again this year.
“The last 12 months certainly haven’t been without their challenges, but it’s great to see that Aldi remains committed to supporting local, quality produce.”
Graham Nicolson, Group Buyer Director, Aldi Scotland, said:“We’re very pleased to be the first supermarket to offer the first Scottish strawberries of the season once again.
“The Scottish strawberry season is always eagerly anticipated by our customers, and we hope that this first crop of strawberries, grown locally in Fife, give them a sweet taste of summer in the months to come.”
Aldi’s stores in Scotland will be stocking the first pick Scottish strawberries from today (Friday 16 April), with availability increasing throughout spring.
Which? is calling on the government and businesses to make the new costs of buying from EU-based retailers clear and increase the public’s awareness of these changes so consumers are not left with unexpected fees or scammed into paying unnecessary charges.
For many consumers, import charges and confusing returns policies have made shopping with EU retailers after Brexit much more difficult than it used to be.
According to a Which? survey of more than 2,000 members of the public, two in five (42%) people who ordered products online between the end of the Brexit transition period on 1 January and 16 February experienced some issues.
While delays were the most common issue cited by those who ordered products online – with one in four people (24%) experiencing delays – the consumer champion’s research revealed that one in ten people (11%) have been asked to pay additional handling or delivery fees.
Which?’s survey showed the average charge was £41, with some people paying up to £300.
A lack of clear, accessible and well signposted information on how online shopping has been affected since the end of the Brexit transition period means many of these new charges and processes haven’t been communicated clearly and have come as a shock to consumers.
Which? is calling on the government and businesses to make these new costs clear to consumers so they are not left out of pocket.
The government must work to make the processes for how these costs are charged as simple as possible for both businesses and consumers. Businesses must also be upfront about whether the item is being imported from outside the EU and the charges consumers will have to pay if this is the case.
Which? has received multiple queries from consumers on this issue and has regularly published the most up to date information available on the charges consumers can expect when shopping from the EU.
Currently, UK shoppers are charged VAT at 20 per cent, which is applied to most goods. If the total cost of the order is more than £135 or a gift is over £39, VAT is often collected at point of delivery.
Online shoppers who buy items from the EU which originate from further afield – for example, from a seller based in China on an EU platform – and cost more than £135 will also have to pay additional customs duties. This is because the product originates from outside the EU, so the zero-tariff preference between the UK and EU does not apply.
The rules differ for shoppers in Northern Ireland due to its unique position of remaining within the EU’s Single Market, meaning it remains aligned with EU VAT rules for goods.
UK consumers can also be charged additional delivery fees for items from the EU. Each courier has a different policy on what they charge and how they ask you to pay.
Simon Potthast, a musician and producer, ordered a software and hardware package costing £603 from music production company Ableton for work. He then got an email from UPS when the parcel reached the UK port of entry saying there were import fees due for £112.55.
Ableton, who are based in Germany, added a message to the checkout on their website on 16th February 2021 warning that their physical products do not include VAT for UK consumers and that there may be a small paperwork fee on delivery. These fees would also apply to products brought from other companies in the EU.
However, when Simon placed his order on 18th March, he didn’t realise his order was being shipped from Germany or that he would incur additional charges.
He said: “I’ll be more careful now. If I’d known about the charges I would have found a UK distributor for the items so all the charges would have been included when I paid.”
There is also a risk that without clarity around the charges consumers should expect when shopping from the EU, people could be misled or scammed into paying extra costs.
A recent surge in ‘Royal Mail’ scam texts claiming that a parcel is being held due to an unpaid shipping fee shows that fraudsters are taking advantage of consumers’ uncertainty over post-Brexit import charges.
If in any doubt over texts or emails from courier services, consumers should not enter any personal details and should contact the delivery firm directly to confirm if it is genuine. Suspicious texts or emails can be reported to the courier and the National Cyber Security Centre (NCSC).
Some shoppers have also experienced difficulties when returning items to the EU. Which?’s research found an overwhelming nine in ten (87%) people who have returned items between 1 January and 16 February have experienced issues such as delays, unexpected paperwork or extra charges.
To make a return to the EU, consumers now need to complete a customs declaration form and to include the item’s description, weight and value. The customs charge is paid for by the recipient upon delivery.
However, this new process has not been made clear by all retailers, leaving some consumers unsure of how to send items back.
Daniele from Worthing had a frustrating experience with Footlocker EU, based in the Netherlands, after trying to return a pair of trainers that were initially delayed at customs.
UPS told him to fill out a returns form but he couldn’t find one on Footlocker’s website. He found a form on UPS’ website but was still unclear how to fill it out.
Eventually, he received help from UPS, but Daniele was disappointed with Footlocker’s service: “Retailers really need to have something in place to assist us – did I really need to go through all of this just to return something?”
Brexit has affected many aspects of how UK consumers interact with EU merchants. For example, if consumers have an issue with a product bought from an EU-based business – because it’s faulty or the pricing was misleading – they are very unlikely to be able to enforce their consumer rights through the UK courts as was previously the case. They may need to pursue the issue with consumer protection authorities or through the courts in the country where the business is based.
UK authorities will also no longer be able to take part in coordinated enforcement activities against companies who breach the law in multiple markets or have access to the same level of intelligence from the EU.
In Which?’s Beyond the UK-EU Trade and Cooperation Agreement: Priorities for consumers paper, the consumer champion details what the Trade and Cooperation Agreement means for UK consumers in a number of key areas and how the government should prioritise consumer interests.
Adam French, Which? Consumer Rights Expert said: “Many consumers across the UK could have been surprised to learn how often they buy from EU based retailers. After Brexit, many were caught off-guard by the new delivery charges and returns policies for parcels from the EU – and left footing unexpected bills.
“Which? is calling on the government to make these charges clear for consumers so they are not surprised by the costs or, more concerningly, misled or scammed into paying extra charges. Businesses must also be up front about any extra charges so consumers can continue to shop across the border without any unnecessary complications.”
