Tag: M&S

M&S stores across Edinburgh share plans for retail reopening

·         M&S stores across Edinburgh, including M&S Gyle and M&S Princes Street, get ready to welcome more shoppers back in store as customers look ahead to brighter days

·         New services launched to help customers Shop Their Way – from contact free bra fit to easier payment options

·         Sparks to boost rewards for customers for two weeks from 26th April – one customer every day in every store will win their shopping for free 

With retail reopening across Scotland this week, M&S is sharing how stores across Edinburgh, including M&S Gyle and M&S Princes Street, are set up to offer customers the inspiration and flexibility to Shop Your Way.

M&S has been continually adapting its store experience, offering products and services that local customers want after a year of significant change.

M&S stores across Edinburgh are offering a range of exciting new products and services to make shopping with M&S easier, convenient and more rewarding – from digital payment options to rewards and treats for shopping through our Sparks loyalty programme. All of this supported by standout M&S customer service in a safe and clean store.

M&S Scotland Central and East Regional Manager, Scott Munro, said: “We’re excited to welcome more customers back into our stores and look forward to continuing to serve our local community.

“Whether you’re looking for our latest Dine-In family feast or those must-have wardrobe staples to see you into summer, we have everything to help you Shop Your Way.

“With exciting new services like our contact-free bra fitting and the Scan & Shop service on our Sparks mobile app, we’re supporting customers however they choose to shop. Whether that’s browsing in store or using our click & collect service, our local team is ready to help.”

Shop Your Way: Easy and Rewarding Ways to Pay 

Following the relaunch of the M&S Sparks loyalty scheme in July last year, M&S stores across Edinburgh are marking the return of retail by offering one Sparks customer every single day for two weeks from 26th April, in every store, their whole basket or trolley of shopping for free.

As well as offering regular rewards and treats for shopping through Sparks with M&S, the mobile App also allows customers to shop in store with their phones with the Scan & Shop with Sparks service offering a quick way to pay without using the till. This follows the recent extension of Sparks Book & Shop to help customer plan ahead and book a slot to shop at a time that suits them.

Shop Your Way: Great new services and stand out service  

Outstanding customer service remains and will always be a defining feature of the M&S experience and is a key reason why customers choose to shop with M&S – from the welcoming host on the door and the brilliant operations teams behind the scenes, to the valuable in-store services offered in-store.

Bra Fit

Bra fit is back at M&S including at M&S Princes Street, the Gyle and Fort Kinnaird, allowing customers to choose between a contact-free bra fit from M&S’s expert colleague by appointment or the new option of accessing M&S’s expert service from home via a virtual appointment. M&S virtual bra fit appointments are available for any customers across Scotland.

M&S Gyle is also improving its Bra Fit service by offering customers on-the-spot payment service Pay With Me – so customers can purchase lingerie straight after their appointment from M&S’s expert Bra Fit colleagues without visiting a till.

Click and Collect

More and more customers are looking to take advantage of the flexibility and convenience of shopping with M&S across both its website and their local store. M&S is making this easier by blending these services and offering local customers free next day collection when ordered by 8pm.

M&S Cafés

M&S Cafés, including at M&S Gyle, Fort Kinnaird and Ocean Terminal, are now open as of 26th April.

All customer toilets will also be back open, with strict cleaning protocols in place to ensure the highest levels of hygiene. 

All In This Together

ALL IN THIS TOGETHER: THANK YOU TO GENEROUS CUSTOMERS & COLLEAGUES AT M&S STORES IN EDINBURGH FOR SUPPORTING NHS CHARITIES TOGETHER

  • M&S stores in Edinburgh will be taking part in the one-off Clap for Carers this Sunday to celebrate the 72nd birthday of the NHS*
  • Generous customers at the stores in Edinburgh have already raised over £42,000** for NHS Charities Together during this unprecedented time through a range of fundraising activity
  • A new in-store rainbow display will update customers on their fundraising total each week throughout the summer

This weekend, colleagues and customers at M&S stores in Edinburgh will be taking part in the one-off Clap for Carers to mark the 72nd birthday of the NHS, supported by the founder of the initiative and NHS England boss Sir Simon Stevens.

Ahead of the weekend, teams at stores in Edinburgh have installed a new display to share with customers just how generous the local community has been during this unprecedented time.

The in-store display (above) shows how much M&S customers at stores in Edinburgh have donated through a range of activity including shopping M&S’s Rainbow sale (where 10% of each purchase is donated to NHS Charities Together), buying the limited edition NHS Charities Together Bag for Life in the Edinburgh Foodhalls, purchasing M&S’s All in This Together T-shirts (pictured on Holly Willoughby and son below) and making one-off donations at the till points.

This fundraising total is already over £42,000. 

Customers can continue to get involved in lots of ways including selecting NHS Charities Together as their Sparks charity (M&S’s loyalty scheme) meaning M&S donates on their behalf every time they shop in any store or online.

M&S Edinburgh Princes Street Store Manager, Jenny Mcpartlin and her team will be updating the accumulator each Monday.

Jenny said: “The past few months have been challenging for all of us, but one thing that’s been amazing is seeing people rally together. We’re very proud that our community has already helped raise over £42,000 for a really important cause that will provide vital support to NHS staff, volunteers, and patients.

“Clothes shopping is different now and as customers are coming back and starting to shop with confidence it’s really lovely that the first thing they’ll see when they enter our stop is a display that shows the generosity and kindness of the local community.”

Ellie Orton, CEO, NHS Charities Together said, ““I can’t thank M&S customers enough, the money you have raised is making a huge difference for the NHS staff and volunteers who have been there for all of us during the Covid crisis.

“I’d urge all of you to come together with friends, family and neighbours for a moment of thanks on 5 July, so we can show appreciation for everyone who has been there for others over the last few challenging months.”