Tag: abuse of shopworkers

‘To the shoplifters and those abusing shopworkers, enough is enough’

Prime Minister launches retail crime crackdown

Serial or abusive shoplifters will face tougher punishments as the Prime Minister sets out tough new action to crack down on retail crime and protect UK highstreets.

Assaulting a retail worker will be made a standalone criminal offence in England, sending a clear message that there will be tough consequences for this unacceptable behaviour. 

Perpetrators could be sent to prison for up to six months, receive an unlimited fine and be banned from going back to the shop where they committed their crimes, with Criminal Behaviour Orders barring them visiting specific premises. 

Breaching an order is also a criminal offence and carries a five-year maximum prison sentence. For the most serious cases of assault, such as causing grievous bodily harm with intent, offenders could face a life sentence.

The move to create the new offence follows longstanding campaigning on this issue from Matt Vickers MP, and some of the biggest retailers, calling for more action to better protect their staff. 

The UK government is also stepping up action to clamp down on offenders who repeatedly target the country’s high streets, with serial offenders forced to wear tags to track their movements. 

These tags will be a constant and physical reminder to offenders that the Probation Service can find out where they have been and when, and that they risk being sent to prison if they refuse to obey the rules. Under an amendment to the Criminal Justice Bill, if an offender is found guilty of assaulting staff three times, or is sentenced for shoplifting on three separate occasions, they should be made to wear a tag as part of any community order.

Ahead of this legislation coming in, the UK government will partner with a police force to pilot a bespoke package of community sentencing measures which can be used by judges to tackle high levels of shoplifting, sending a clear message that repeat criminality will not be tolerated.

The government is also ramping up the use of facial recognition technology to help catch perpetrators and prevent shoplifting in the first place. Backed by a £55.5m investment over the next four years, the police will be able to further roll this new state of the art technology.

This will include £4m for bespoke mobile units that can be deployed to high streets across the country with live facial recognition used in crowded areas to identify people wanted by the police – including repeat shoplifters.

The mobile units will take live footage of crowds in towns and on highstreets, comparing images to specific people wanted by the police or banned from that location. Police in the area will then be alerted so they can track down these offenders.  

Prime Minister Rishi Sunak said: “Since 2010, violent and neighbourhood crime in England and Wales has fallen dramatically, showing our plan to keep our streets safe is working. Yet shoplifting and violence and abuse towards retail workers continues to rise.

“I am sending a message to those criminals – whether they are serious organised criminal gangs, repeat offenders or opportunistic thieves – who think they can get away with stealing from these local businesses or abusing shopworkers, enough is enough.

“Our local shops are the lifeblood of our communities, and they must be free to trade without the threat of crime or abuse.”

The action set out today builds on the successes already through the police’s Retail Crime Action Plan, which was commissioned by the Crime and Policing Minister, Chris Philp last year.

This included a range of measures, such as a police commitment to prioritise urgently attending the scene of shop theft involving violence against a shop worker, where security guards have detained an offender or where attendance is needed to secure evidence, which is showing signs of progress.

Home Secretary James Cleverly said: “There is quite simply no excuse for threatening behaviour or stealing – which can run other people’s livelihoods into the ground, while being traumatic for workers. 

“To turn a blind eye to retail crime shakes the foundations of law and order which protect our society and that is unacceptable. We are enhancing our plan and doubling down on the zero-tolerance approach needed to fight back. 

“The number of offenders being charged for these crimes is increasing and while I want to see more people face consequences for their actions, our plan is designed to help put a stop to these crimes happening in the first place.”

The government has driven forward significant efforts to tackle retail crime in the past year, bringing together policing and business to commit to smarter, more joined up working to reduce criminal behaviour and rebuild public confidence in the police response when it does occur. 

Crime and Policing Minister Chris Philp said: “Sadly if you speak to anyone working in retail, they will tell you of the verbal abuse and sometimes violent assaults they’ve been victims of, simply for trying to do their job. 

“In no other work place would this be accepted. I have been driving forward action to improve the police response to retail crime since I became Policing Minister, because nothing less than a zero-tolerance approach will do.

“That’s why today we’re sending a clear message to criminals that enough is enough bringing forward further measures to protect retail workers and crack down on those who continuously disregard the law.”

A specialist new police team set up last year is building intelligence on organised retail crime gangs funded through ‘Pegasus’, a first-of-its-kind business and policing partnership backed by 14 of the UK’s biggest retailers, National Business Crime Solutions and the Home Office, launched to radically improve the way retailers are able to share intelligence with police to identify more offenders. The unit forms part of Opal, the national police intelligence unit for serious organised acquisitive crime.   

Where CCTV or other digital images are secured, police are committed to running this through the Police National Database, as standard, to aid efforts to identify prolific offenders or potentially dangerous individuals. This builds on the pledge by police forces across England and Wales that they will follow up on all lines of enquiry, where there is a reasonable chance it could lead them to catching a perpetrator and solving a crime.

All police forces across England and Wales made another significant commitment last year to prioritise police attendance at the scene of a retail crime incident where violence has been used towards shop staff, where an offender has been detained by store security, or where evidence needs to be secured and can only be done by police personnel.

Paul Gerrard, Campaigns and Public Affairs Director of The Co-op Group, said: “The Co-op sees every day the violence and threats our colleagues, like other retail workers, face as they serve the communities they live in.

“We have long called for a standalone offence of attacking or abusing a shopworker and so we very much welcome the Government’s announcement today.

“The Co-op will redouble our work with police forces but these measures will undoubtedly, when implemented, keep our shopworkers safer, protect the shops they work in and help the communities both serve.”

Helen Dickinson, Chief Executive of the British Retail Consortium, said: “After relentless campaigning for a specific offence for assaulting retail workers, the voices of the three million people working in retail are finally being heard.

“The impact of retail violence has steadily worsened, with people facing racial abuse, sexual harassment, threatening behaviour, physical assault and threats with weapons, often linked to organised crime. Victims are ordinary hardworking people – teenagers taking on their first job, carers looking for part-time work, parents working around childcare.

“This announcement sends a clear message that abusive behaviour will not be tolerated and it is vital the police use this new legislation to step up their response to incidents. Together, we must stamp out this scourge in crime that has been sweeping the nation and ensure retail workers are given the vital protections they deserve.

Sharon White, Chairman of the John Lewis Partnership, said: “Retail crime is never victimless – it costs retailers over £1 billion every year and can have a huge impact on the shop workers involved. 

“We’ve long called for violence towards retail workers to be recognised as a standalone offence so welcome this announcement, which sends a clear message that abuse will never be tolerated. It will help deter acts of aggression, and allow police to drive prosecutions should instances escalate.”

Usdaw and Crimestoppers unite to challenge abuse of shopworkers

Retail trade union Usdaw has welcomed the launch of a joint campaign by Crimestoppers Scotland to raise awareness and stop abuse of shopworkers. The key message is to ‘speak up 100% anonymously about attacks on shopworkers’.

The independent charity Crimestoppers Scotland joint campaign comes following the passing of the Protection of Workers (Scotland) Bill, which was successfully steered through the Scottish Parliament by Daniel Johnson MSP (Labour, Edinburgh Southern). The campaign is supported by Usdaw, the Scottish Grocers’ Federation and the Scottish Government.

Usdaw’s 2020 survey of 2,729 shopworkers across the UK found that:

  • 88% experienced verbal abuse
  • 61% were threatened by a customer
  • 9% were assaulted.

Stewart Forrest, Usdaw’s Scottish Divisional Officer, says: “Retail staff have been on the frontline throughout the coronavirus crisis, helping to keep our communities fed, despite the risks of contracting the virus. We owe them a debt of gratitude and abuse should never be a part of their job.

“The final results of our 2020 survey show that 9 in 10 shopworkers had been abused last year. So we very much welcomed the ground-breaking legislation to protect shopworkers from violence, threats and abuse, passed by the Scottish Parliament last month. Usdaw has campaigned for many years to secure these legal protections.

“Crucial to the new law having the desired impact is criminals understanding that assaulting and abusing shopworkers is totally unacceptable. So we welcome the opportunity to work with Crimestoppers Scotland, the Scottish Government, police and retailers to promote that message. Our hope is that this new legislation will result in retail staff getting the protection and respect they deserve.”

Angela Parker of Crimestoppers says: “Everyone has the right to feel safe. Violence and aggression towards shop staff can often leave people traumatised with vital, local shops at risk of closing. We would encourage communities to speak up to our charity 100 % anonymously if they know or suspect who is responsible.

“Please help us to help you by telling us, completely anonymously, what you know. You can talk to us by calling our UK Contact Centre which is open 24/7 on freephone 0800 555 111 or you can use our easy and secure anonymous online form at crimestoppers-uk.org.”

Voices from the frontline: 

Some of the comments Scottish shopworkers shared when responding to Usdaw’s survey:

  • “Shouting, being dismissed, being spoken down to. Treated like scum.”
  • “We deal with everything – threatened to be stabbed after work, family threatened, grabbed by the neck and pushed against the wall.”
  • “Pandemic has brought out the worst behaviour in many people. Verbal abuse for limiting items during lockdown, making people queue and most for mask wearing.”
  • “Varies from comments such as stupid bitch, jobsworth, being told to f*** off or shut up.”
  • “Always about alcohol. The refusal to sell to an intoxicated person or when asking for age identification.”

The impact of abuse, threats and violence on retail staff will be highlighted in a new awareness-raising campaign.

It comes following the passing of the Protection of Workers (Scotland) Bill and findings from the Scottish Grocers Federation, which show a rise in reported attacks on staff in 2020.

Real life testimonies feature in the campaign emphasising the damaging effect this criminal behaviour has on retail staff.

The campaign is being delivered by Crimestoppers, Fearless and the Scottish Grocers Federation, and is being funded by the Scottish Government.

Community Safety Minister Ash Denham said: “Shop workers play a crucial role in our communities and their outstanding dedication and sacrifice throughout the coronavirus (COVID-19) pandemic has only emphasised this.

“While overall violent crime is much lower than a decade ago, the Scottish Grocers Federation crime survey last year indicated an increase in verbal or physical abuse in 2020 among the sector. Such appalling behaviour is completely unacceptable and no one should have to experience it while doing their job. Like everyone else, shop workers are fully entitled to be able to work free from the threat of violence or abuse.

“Our awareness campaign encourages everyone to be respectful and think about how they interact with shop workers. For any shop worker who experience this type of criminal behaviour, we ask that they report it immediately to the Police or anonymously through CrimeStoppers or Fearless.org”

Dr John Lee of the Scottish Grocers Federation said: “The launch of this retail crime campaign is a major step forward in making our shops safer for retailers and customers.

“We are delighted that the Scottish Government is supporting the campaign and we are fully committed to making it a success. Shop staff should not have to put up with any form of abuse or threatening behaviour and we are calling on all our colleagues across the industry to report every incidence of retail crime.”

Angela Parker of CrimeStoppers said: “Everyone has the right to feel safe. Violence and aggression towards shop staff can often leave people traumatised with vital, local shops at risk of closing. We would encourage communities to speak up to our charity 100 % anonymously if they know or suspect who is responsible.”