Business Gateway, Scotland’s national business support service, has helped 34,687 established and start-up businesses over the last 12 months as they were forced to adapt and respond to the challenges of the pandemic, according to recent figures.
The service also had to quickly adapt its own services. One-to-one support for businesses and the self-employed and those thinking about starting a business, was carried out via video or telephone calls instead of face-to-face and all previously planned workshops were made available as webinars. Additionally, a suite of new resources was developed to support businesses trying to adapt to new circumstances.
Now, as businesses across Scotland prepare to look to the future following months of closure and tight restrictions, the service is building on its programme of free support and resources to provide business owners with relevant advice and guidance when they need it most.
This support includes national webinars covering key topics – including HR, Health and wellbeing, customer service, business strategy, marketing on a budget and writing a business plan – as well as a series of Back to Business panel webinars where businesses will also have the chance to put their questions around reopening directly to industry partners such as the Federation of Scottish Businesses, VisitScotland and the Scottish Retail Consortium.
Alongside this, business owners are encouraged to reach out to their local Business Gateway office where 1:1 support from an experienced adviser can help businesses deal with issues that they have right and plan ahead.
Additionally, through Business Gateway’s digital up-skilling programme DigitalBoost, businesses have access to a variety of free support and resources to help them gain valuable digital skills with over 660 1:1 sessions carried out over the past year.
Resources include webinars, a digital health check, 1:1 support from a digital expert, online tutorials, and practical guides on topics including online competitor analysis, setting up your digital presence when starting up, streaming your classes, digital marketing to find new customers, selling online & selecting online booking systems.
One business that benefited from the Business Gateway service this year is Isle of Cumbrae Distillers, Millport’s first gin distillery, which launched in September 2020 with its signature ‘Nostalgin’.
The business, led by a five-strong female team; Bronwyn Jenkins-Deas, Jenine Ward, Juli Dempsey, Phillipa Dalton and Lynda Gill, already has plans to expand, with three additional jobs projected for the island in the short term. create two additional jobs in the region.
Bonded by a love of the gin and a passion for the Island community, they met as strangers in a local pub to discuss fundraising for the local town hall and with that, the idea for Isle of Cumbrae Distillers was born.
Business Gateway supported the owners from a holistic, business perspective and signposted to various DigitalBoost webinars, guiding the team through the initial stages of development, and providing advice on taking the product to market.
As well as a suite of start-up support services including advice on company regulations, funding, premises and HR issues, the team accessed Business Gateway’s fully funded workshops throughout the planning stages of their new business venture.
Bronwyn Jenkins-Deas, joint director, Isle of Cumbrae Distillers, said: “Launching during the pandemic was risky, but Business Gateway gave us the confidence in our new skill sets, supported by the DigitalBoost programme.
“The webinars were exceptional, helped us develop our online presence and brand and reach our target audiences.”
Hugh Lightbody, Chief Officer at the Business Gateway National Unit said: “Since this crisis began, our local offices, national unit and advisers have worked tirelessly to provide vital support to businesses and the self-employed across Scotland, and these figures are a testament to their efforts.
“While it is welcome to see more businesses engage with the Business Gateway service, we appreciate that this has been an immensely difficult period for everyone.
“For those thinking about starting up a business, the last year has presented some of the most difficult economic and operating conditions since the 2008 financial crash, so it’s understandable some plans might have been put on hold.
“However, with the focus now firmly on reopening, Business Gateway will continue to provide critical support to businesses at every stage of their journey, guiding them towards a brighter future.”
As Edinburgh prepares for the gradual lifting of lockdown, Council Leaders are looking forward to a safe, sustainable reopening of the economy, and many of the city’s health and leisure venues.
From tomorrow (Monday 26 April), hospitality, non-essential retail and gyms, including Edinburgh Leisure centres, can reopen, with restrictions in place. Leaders have wished businesses and operators well as they get ready to open their doors.
Their comments follow the launch of Forever Edinburgh – The Story Never Ends, a joint campaign between the City of Edinburgh Council, Edinburgh Tourism Action Group (ETAG) and VisitScotland. This encourages people to rediscover the city, its stories and places while supporting local businesses, promoting attractions, shops, bars and restaurants as lockdown eases.
Amongst other restrictions being eased, libraries and galleries will be able to resume services, and in Edinburgh, plans are being drawn up for the phased reopening of libraries and cultural venues over the coming weeks.
Councillor Adam McVey and Councillor Cammy Day also encouraged people to continue following the rules in place, and to take care of their local parks and greenspaces this weekend.
“Council Leader Adam McVey said: “The sun is shining, there’s a good weather forecast for the weekend and we have much to be hopeful about. As we approach 26 April, when COVID restrictions on many businesses will be eased for the first time since Boxing Day, cafes, restaurants, shops and gyms across the city will be making their final preparations.
“We’re doing everything we can to support them, whether that’s our licensing officers working to provide advice and guidance or with partners through our City’s Forever Edinburgh campaign, which is inspiring people to enjoy all the Capital has to offer.
“We’re also gearing up to welcome people back to our libraries and cultural venues in the coming weeks, places I know many people have sorely missed, and we’ll soon be publishing plans to open their doors again, starting with the Central Library (above).
“Edinburgh Leisure will be reopening their leisure centres and swimming pools from Monday too, and I know a huge number of people are looking forward to getting back to their local facilities.
“We’re all excited about a sense of normality being returned, as well as the chance to socialise with friends and family in the sun. Let’s enjoy the weekend responsibly, continuing to stick to the rules and taking care of our outdoor spaces, keeping COVID cases low, preserving our beautiful green spaces and helping Edinburgh to recover safely.”
Depute Leader Cammy Day said: “Together we’ve endured an extremely difficult year, responding to changing restrictions and strict lockdowns which have been immensely challenging to our mental health and, for many, their financial situation.
“I want to take this opportunity to recognise the sacrifices and adjustments made by the many businesses across Edinburgh during this time, and to wish them well as they get ready to reopen on Monday.
“Thanks also to our residents, who have worked so hard to observe the guidance in place, helping to limit the spread of this virus – their efforts have been a crucial factor in our ability to gradually lift restrictions.
“We know what an impact the changes we’ve experienced have had on people’s quality of life, so I hope that the forthcoming reopening of libraries, cultural venues and, from next week, Edinburgh Leisure venues and gyms around the city, will provide a much-needed boost.
Fort Kinnaird is preparing to welcome visitors back from next week, as the Scottish Government confirms that the country will move into the next stage of easing lockdown restrictions.
From 26th April, non-essential stores such as JD Sports, Next and Pandora will be open once again.
A selection of restaurants and cafes such as Five Guys, wagamama, Caffè Nero and Starbucks will also be welcoming customers back for the first time this year while Bread Meats Bread will be opening its largest restaurant in Scotland from Monday. Visitors can enjoy food and non-alcoholic drinks in groups of up to four people from two households indoors, with alcohol available when seated outdoors.
To help keep everybody safe, the retail park will continue to have its hand sanitising stations and enhanced cleaning regimes in place.
All visitors must wear a face covering when inside stores unless exempt for medical reasons, and the Fort Kinnaird team will be available to help and assist shoppers to ensure everyone can enjoy a safe shopping experience.
Liam Smith, Centre Director at Fort Kinnaird, said: “After a long break, our retailers are gearing up to open their doors once more. We know many customers are excited about the reopening and we can’t wait to welcome them back to Fort Kinnaird.
“As we reopen, safety will remain a top priority for us. Visitors can expect to see all of our extra safety measures still in place when they come to visit, and our team will be available to help visitors as they return to their favourite shops.”
Opening times and policies of individual retailers may vary, so it is always recommended that you check with them directly before setting off.
Visitor numbers will be carefully managed to make sure everyone can maintain social distancing. If the retail park or any of the stores become particularly busy, visitors may be asked to queue considerately in designated outdoor areas.
Cats Protection’s charity shop in Dalry Road is opening its doors to customers on Monday following the easing of retail lockdown restrictions.
Staff and volunteers have been busy preparing to welcome back customers, and measures will once again be in place to ensure the safety of everyone in stores, including limits on the numbers of customers, hand sanitising stations and rigorous cleaning.
The shops will be ready and waiting to take in donations of good quality second-hand clothing, accessories, books and bric-a-brac. With so many people using lockdown as a time to have a clear-out it is expected there will be a considerable amount of donations to sort through; which also means there will be lots of new stock for customers to browse.
Opening hours will be 9-5 Monday to Saturday, and shorter hours on Sundays (please check with your local shop).
Area Retail Manager Ian Trotter said: “We can’t wait to welcome back customers after such a long time but the safety of our staff, volunteers and customers is our highest priority and previously introduced safety measures will continue to be observed to help prevent the spread of coronavirus.
“It is great to know that we will once again be able to support the work of our network of volunteers in helping cats and kittens in need.”
Cats Protection is a national network of around 230 volunteer-run branches, 37 centres and 109 shops, helping around 200,000 cats and kittens every year.
Following the announcement by Nicola Sturgeon earlier this week, Fridays is excited that its fans in Scotland will be able to celebrate the continued easing of lockdown from Monday 26th April, when its eight Scottish restaurants will reopen for indoor dining across the country.
Fridays has already opened reservations for its Aberdeen Beach, Aberdeen Union Square, Braehead, Edinburgh – Castle St, Edinburgh – Fort Kinnaird, Glasgow – Buchanan St, Glasgow Fort and Silverburn locations, and is encouraging fans to pre-book their slot to avoid missing out.
Favourite Fridays dishes for Scottish fans include Fridays Sesame Chicken Strips tossed in Legendary Glaze, Fridays® Glazed Burger, Full Rack of Ultimate Ribs as well as 28 Day Aged Sirloin Steak*. All of which will be on the menu alongside sharing plates for the whole family as well as an array of appetizers and desserts to choose from.
Robert B. Cook, Fridays CEO, says: “We are beyond delighted to welcome guests back across Scotland to celebrate the easing of lockdown with us. The Fridays team have been counting down the days until they can get back to work and once again welcome guests back through our doors.
“To avoid disappointment we are asking guests to pre-book and to follow the guidelines we have at all restaurants to keep everyone safe and make sure we stay on track for the next stage of lockdown easing.”
For more details regarding the health and safety measures in place, to pre-book, menus and to find out more about the additional 29 Fridays restaurants already open for outdoor dining, please visit the Fridays website – www.tgifridays.co.uk.
PureGym expects 120,000 workouts in Scotland over the course of next week
PureGym, the UK’s largest gym operator, is delighted to be re-opening its 25 clubs in Scotland on Monday 26th April, bringing back affordable fitness to the nation. This follows the successful re-opening of its gyms across England in mid-April, which saw over 1 million workouts at its clubs in the first week alone.
The Covid-19 pandemic has demonstrated the importance of maintaining peoples’ health and wellbeing and that gyms are essential community facilities. Gyms have a vital role to play in improving the health of the nation and our members have been hugely excited to get back into their fitness routines, as demonstrated by the strong demand seen in England when PureGym welcomed back members last week.
As well as re-opening its 230 clubs in England last week the business opened 10 brand new sites, demonstrating its commitment to UK expansion at a time when many leisure and retail businesses are shrinking their estates, especially on the high street.
PureGym has ambitions to further increase its gym estate across the UK and have an important role to play in sustaining vibrant high streets as they adapt to new uses. A typical PureGym has 3,000-5,000 members who visit day and night, bringing much needed footfall to the immediate vicinity.
PureGym’s 25 Scottish gyms will re-open under the now well-established TrainSafe protocols which were developed and instigated last year, following close consultation with the gym industry, and are compliant with all Scottish Government Guidelines and the health authorities.
When PureGym was open last year these protocols, which include social distancing, a highly sanitised training environment and controlled access and numbers to ensure social distancing in its already spacious facilities, ensured very low levels of Covid-19 cases in gyms.
There was little or no evidence to suggest the virus was being caught or transmitted in PureGym clubs thanks to the consistent implementation of these procedures which were reviewed hundreds of times by EHOs last year.
Rebecca Passmore, UK Managing Director of PureGym, commented: “After 18 weeks of closure we are absolutely thrilled to be opening up our gyms in Scotland on Monday and expect 120,000 workouts over the course of next week.
“The lockdown has been incredibly tough both for our members and our passionate teams. We have 25 clubs with 105,000 members in Scotland and we know how much they have missed the gym these past few months.
“I know I speak for the whole team in saying we are so excited to be welcoming them back. For millions of people going to the gym is an essential part of their daily health and wellbeing routine and we are committed to ensuring it is a safe and enjoyable experience enabling people to be fitter, healthier and happier.
“We know there is huge appetite to return to the gym in Scotland, both amongst our existing members and the broader population as people want to resume active lifestyles to manage their physical and mental wellbeing. Gyms are great additions to the high street and retail parks and we look forward to welcoming new members and opening more sites as the year progresses.”
Sir Chris Hoy, PureGym Ambassador and Scotland’s 6x Gold Olympian, said: “The pandemic has demonstrated the importance of exercise in protecting the nation’s physical and mental well-being and during this health crisis we have sorely missed the crucial role that gyms play in peoples’ daily routines.
“PureGym’s flexible and affordable proposition makes the gym accessible to everyone – now more than ever gyms will help our society continue to recover and will be vital in the long-term health of our nation.”
Significant easing of restrictions across retail, hospitality and travel
First Minister Nicola Sturgeon has announced details of the further relaxation of restrictions across Scotland.
From Monday 26 April, hospitality venues such as cafés, pubs and restaurants can reopen, along with tourist accommodation. Non-essential retail outlets and close contact services such as beauty salons can also reopen, in addition to indoor attractions and public buildings such as galleries, museums and libraries.
The First Minister confirmed that all parts of the country will move to Level 3 from Monday 26 April. The remaining travel restrictions within Scotland will be lifted and travel within the UK will be permitted for any purpose. If everyone continues to follow the rules, the First Minister said it is expected that all of Scotland will move to Level 2 on Monday 17 May.
Further changes from 26 April include:
adults on the shielding list can return to the workplace, if they cannot work from home, while children who have been shielding can return to school
non-essential work inside people’s homes – such as painting, decorating or repairing – will be permitted, subject to mitigations
non-essential informal childcare will resume
driving lessons and tests can take place, while gyms and swimming pools can reopen for individual exercise
the attendance limit for funerals and weddings – and related events such as receptions – will increase to 50
cafés, pubs and restaurants can resume full outdoor service, subject to local licensing, and serve food indoors without alcohol until 8pm
takeaways to resume normal service, with physical distancing and face masks in premises
The First Minister also announced that rapid coronavirus (COVID-19) tests will be made available to anyone in Scotland and to those planning travel to the islands.
From today, anyone planning travel to the islands next week can order a free home test kit online. The first test should be taken three days before travel and the second on the day of departure.
From Monday, lateral flow home test kits will be available to anyone in the wider population who does not have COVID-19 symptoms. They can be picked up from local walk/drive-through test sites for people to test themselves twice-weekly. Anyone in Scotland who develops COVID-19 symptoms should self-isolate and book a PCR test.
The expansion is aimed at finding cases that would otherwise go undetected, so those people can self-isolate and avoid transmitting the virus to those around them.
First Minister Nicola Sturgeon said: “The changes that come into force next week have been hard earned by all of us. I know that many will be looking forward – quite rightly – to their first drink in a beer garden, to catching up with a friend in a café, or to going on holiday somewhere in Scotland.
“But even as we enjoy those moments, we still need to be careful. We must remember the virus is more infectious now than it was when bars and cafés were last open, so we must still stick to the rules. However, we are hopeful of seeing sustained progress in the weeks and months ahead.
“We are keeping island communities in Level 3 at the moment, so that we can allow travel between those communities and the rest of Scotland. If you are planning to travel to an island and do not have COVID-19 symptoms, we will encourage you to take two lateral flow tests for COVID-19 before you depart.
“This is an important way to reduce the risk of bringing COVID-19 into island communities. If you are travelling to an island next week, it is possible to get tests from today, and I would encourage you to do that.”
Light at the end of the tunnel as Edinburgh Leisure venues able to reopen
Edinburgh Leisure’s Chief Executive, June Peebles, has welcomed the First Minister’s latest announcement, which means their leisure centres can reopen again, after almost a four months’ closure.
As a charity responsible for running over 50 sports and leisure facilities across the Scottish capital and their Active Communities programme, which uses the power of physical activity and sport to tackle inequalities and combat the effects of inactivity, June Peebles is “looking forward to welcoming customers back and continuing to help local people enjoy active and healthy lives. Never before has health and wellbeing been so important.”
During lockdown, Edinburgh Leisure has continued to motivate their customers to keep active through their ‘Find Your Feel Good’ online hub, which has provided a range of home workout videos, as well as coaching activities and resources to support their customers to stay active and well.
Since November 2020 and during the closure, Edinburgh Leisure’s Active Communities programme has continued to work with around 450 customers per week through a blend of on-line classes and one to one sessions and ‘wellbeing’ phone calls to keep more ‘vulnerable’ customers active and well at home, safely.
Outdoor contact sports for 12–17-year-olds started back on 5 April 2021 and community access to high school sports facilities on 19 April. Edinburgh Leisure’s tennis courts and golf courses have been open since June 2020. Golf in particular, has seen an upsurge in people participating, with the uptake of their Winter Golf membership up 400%, compared to figures in 2019.
From Monday, 26 April, Edinburgh Leisure indoor venues can reopen for individual exercise. It is hoped that outdoor adult contact sport and indoor group exercise can restart on 17 May, and indoor non-contact sport from early June, as advised in the Scottish Government’s Route Map.
Just like in September 2020 when Edinburgh Leisure reopened their venues after the first lockdown, the Edinburgh Leisure experience will be different from before but customers will still receive the warm, Edinburgh Leisure welcome.
The main changes that customers will notice are:
All activities must be booked via the Edinburgh Leisure app or website.
Edinburgh Leisure continues to operate in a cashless environment, accepting contactless payments.
Safety guidance will be on display throughout the venues.
Enhanced cleaning will take place and there are additional sanitisation stations are available in the venues for use before and after each visit.
All activities are timetabled with staggered session start times to reduce congestion.
Customers must wear face coverings in communal areas, but not for their activities.
During lockdown, despite being closed, Edinburgh Leisure has continued to invest in their venues and services to enhance the customers’ experience when they return.
Some of the improvements include:
‘Easy access’ has been installed at Gracemount and Ainslie Park Leisure Centres, creating a quicker and more efficient way for customers to access their booked activities, without the need to check in at reception first. Customers simply swipe their fob or membership card when they enter a venue.
New digital technology in the form of boditrax, installed at the Royal Commonwealth Pool and MyZone at Craiglockhart Leisure Centre, will motivate customers to understand and achieve their training goals. MyZone is already available at Leith Victoria Swim Centre, Royal Commonwealth Pool, Dumbrae Leisure Centre and Ainslie Park Leisure Centre.
Their ‘Refresh’ cafes at the Royal Commonwealth Pool and The Edinburgh International Climbing Arena will also reopen on 26th April. Although they will be operating a limited menu, customers can choose to either takeaway or sit-in. For those customers sitting in, enhanced cleaning arrangements will be in place and customers will be asked to ‘check-in’ and scan the QR code in-venue to support NHS Scotland’s Test and Protect service, which can be downloaded as an app to a customer’s phone.
To help support a return to the water, some new pool products are being introduced. New relaxed swim sessions for adults will be available at Portobello Swim Centre and the Royal Commonwealth Pool. The pool will be divided width-wise into four. Two of these areas will be for anyone who wants to swim widths, and customers won’t need to get out of the pool if they want to take a break, as long as physical distancing is maintained. The other two areas will be for customers who just want to enjoy the water but not necessarily swim widths. Again, physical distancing measures will apply.
Family swims are also available.
There’s also some bookable one to one adult swim coaching at the Royal Commonwealth Pool. Suitable for beginners or those more experienced swimmers who want to improve their stroke, these sessions will help swimmers reach their goals quicker with expert coaching from an Edinburgh Leisure swim coach.
Edinburgh Leisure is keen to support swimmers with a disability to continue to swim. As all activities need to be booked in advance, a new Carer Access Card has been created, which allows carers to book a place alongside the individual they are supporting. The access card allows a carer to book into an activity alongside an Edinburgh Leisure member at no additional cost to the carer.
June Peebles, CEO of Edinburgh Leisure said: “Edinburgh Leisure is committed to ‘building back better’ to a sustainable Edinburgh Leisure and to continue making a positive impact to the citizens of Edinburgh’s health and wellbeing – as we have done for the last 23 years.
“We’re very grateful for all the support we have received throughout lockdown from customers and the City of Edinburgh Council. The positive messages we’ve received from customers have boosted our spirits no end. The benefits of being physically active are more important than ever and we remain committed to helping Edinburgh keep active and well – always.”
The City of Edinburgh Council’s Leader and Depute Leader have promised to help businesses recover safely and sustainably, as Scotland prepares for the easing of lockdown from 26 April.
Council Leader Adam McVey said: “The First Minister’s update is great news for people across the Capital – I’m sure businesses will be delighted their hard work to plan for reopening will pay off after this most challenging winter.
“Many of us are already planning catch-ups with friends, a reunion with family members from across Scotland or elsewhere in the UK or a long-awaited return to the gym.
“We need to help our local economy reopen safely and sustainably and our licensing and business support teams, along with partners like Edinburgh Leisure, are working hard to make sure that happens, helping businesses to navigate the changing guidance.
“We know residents are keen to get back to their fantastic local and city centre shops, cafés, restaurants and museums and taking advantage of so much more besides that our Capital has to offer. After so many months without these luxuries this is an opportunity for residents to rediscover their Capital.
“We’ll soon be launching a campaign, along with partners, to inspire locals and, as restrictions allow, visitors, to explore all the city has to offer and to find new places to visit, shop or dine.
“While the forthcoming lifting of restrictions is very welcome, and recognises the sustained fall in COVID cases, we must not let all of our hard work and sacrifices go to waste. We still need to stick to the rules and keep to the public health guidance. Social distancing, self-isolating and getting tested when needed will still be a feature for some time to come if we are to stay on-track for the city’s long-term recovery.”
Depute Leader Cammy Day said: “With spring in full bloom, all children back to school and, now, the reopening of shops, hospitality venues and gyms, not to mention libraries and museums across the Capital, there is much to be hopeful about, and to look forward to over the coming months.
“I want to thank the many people who have been so patient and careful over the winter, helping us to keep COVID numbers down and preventing unneeded pressure on the NHS. It’s down to all of you that we’ll now be able to tentatively emerge from lockdown, and we’ll be working hard to support the many businesses who have sacrificed over recent months to get back up and running.
“However, as we look toward a brighter future, we still need to be mindful of the real risks the virus continues to pose – we’re not out of the woods quite yet. So please, let’s continue to keep observing the rules in place, keeping one another safe for a healthy and happy summer.”
BHF Scotland ready to welcome customers back to its shops
British Heart Foundation (BHF) Scotland is preparing to welcome customers back to its stores across the country, as lockdown restrictions continue to ease.
The nation’s heart charity will be reopening its high street shops and will be able to accept donations in store again next Monday 26th April. The BHF’s home stores reopened in Scotland earlier this month. BHF shops in England and Wales reopened last week and saw their busiest day ever, recording £1million in sales in a single day.
James Jopling, Head of BHF Scotland, said: “It goes without saying how excited we are to get all our shops back up and running in Scotland and we cannot wait to see our loyal customers, staff and volunteers once again. The coronavirus crisis has had a seismic impact on the income of the BHF and the last 12 months have been the hardest in our 60-year history.
“Our shops play a huge role in funding vital research into heart and circulatory diseases and run purely on the support of the public, which is why we never take for granted a camera, book or sofa that’s donated to us. Every item donated and sold can help us to support the 700,000 people living with heart and circulatory diseases across Scotland and aid our recovery from the devastating impact of the pandemic.”
As well as raising funds for life saving research, the BHF’s network of shops across the country also provide a wider benefit to society. Last year alone, BHF shops and stores saved 71,000 tonnes of items from ending up in landfill. That includes around 200,000 sofas, as well as other furniture, electrical items, books, toys and 14,000 tonnes of clothing.
Customers who’ve taken time during lockdown to declutter are being urged to donate preloved items, and there are plenty of bargains and finds for those looking for a Spring makeover too.
Jane Flannery, Senior Regional Director at the BHF, said: “Our teams have been working tirelessly to ensure everything is ready for reopening. Our number one priority will be ensuring the safety of everyone who shops, works and volunteers with us and we have made it easier for people to donate either in store, by post or through our free collection service.
“We’re so fortunate to have such loyal supporters across Scotland and many of them have already been contacting our shops telling us how much they are looking forward to coming back in or donating items to us. We’ve really missed them too.”
In line with Scottish Government guidelines and to ensure the safety of all those accessing the BHF’s shops, a number of changes have been made in the last year, including perspex screens at till points, hand sanitiser points throughout shops, limiting the number of people in each shop at any one time, enhanced cleaning schedules, social distancing on the shop floor and people will be asked to wear masks unless exempt.
Customers will also be encouraged to pay by card or contactless payment where possible.
For those not ready to hit the high street, smaller items such as branded clothing, jewellery, vinyl records and cameras, can be donated using the BHF’s freepost donation service.
Customers will larger items to donate can arrange a Covid-secure home collection online or via their local store and have their items picked up free of charge. Goods such as sofas, beds, bookcases, table and chairs, homewares, TVs and other electricals in working order would be welcomed.
To find your local BHF shop and full details on how you can help support us, visit www.bhf.org.uk
As current Scottish Government guidance means we can open our gates to provide a safe, outdoor environment for City of Edinburgh residents, we are reopening the zoo on Fridays, Saturdays and Sundays starting this Friday (26 February).
Tickets for 26 – 28 February are only available to members and prepaid ticket holders as a thank you from our charity for your support during this difficult time.
March weekend tickets will go on sale to everyone next week, and we may add extra dates if there is demand.
Safety comes first and it is important everyone follows government guidance to protect themselves and others. This means you must not travel from outside the local authority area or gather in groups of more than two households with more than two adults and everyone must book a time slot online in advance.
Please respect the new ‘rules of the road’ at the zoo and our dedicated teams who are there to make sure everyone has a safe and fun day out.
Remember we can only open outdoors which means all indoor animal areas and our gift shop must remain closed for now. Toilets and changing facilities, takeaway only catering and ‘Click & Collect’ options from our online shop will all be available.
We really appreciate your support and patience and kindly ask that you read the information below before getting in touch (you can find contact details at the bottom of this page).
Hopefully you can visit us soon – we look forward to seeing you!
I know you’ve all been absolutely champing at the bit for the news and I’m sorry to have left you all hanging so long but the stories you’ve heard are absolutely true …
… Drumbrae Library Hub will be re-opening on December 14th! Woooooooo!
Now, before you all get too excited I should let you know that we will be running the same service as the other libraries that are already open which means that you will need to book an appointment to get access in order to browse & borrow, use the PC’s and get your National Entitlement Card.
We will also be running on reduced hours for the moment and I have attached the opening hours in the form of a wee jpeg there (below).
From all of us at Drumbrae Library Hub I would like to thank you for your patience and I cannot properly express how excited we are to welcome you all back (in an orderly and covid safe manner)!
