Bill to exonerate wrongly convicted sub-postmasters
Sub-postmasters wrongly convicted as a result of the faulty Horizon IT system will automatically be exonerated under proposed legislation introduced to the Scottish Parliament today.
Those whose convictions are quashed under the Post Office (Horizon System) Offences (Scotland) Bill will then be able to access the UK Government financial redress scheme.
The Bill’s passage through the Scottish Parliament will be expedited to allow justice and redress to be delivered to victims as swiftly as possible in line with the UK Bill, which was not extended to cover sub-postmasters in Scotland.
Justice Secretary Angela Constance said: “Innocent sub-postmasters had their lives ruined by being wrongly convicted of offences of dishonesty on the evidence of the faulty Post Office Horizon system.
“The quickest, easiest route to overturn these miscarriages of justice would have been for the UK Government to extend their Post Office (Horizon System) Offences Bill to cover sub-postmasters in Scotland.
“However, our repeated requests for this were refused. Our Bill, therefore, mirrors that of UK legislation to ensure parity for affected sub-postmasters in Scotland with those elsewhere in the UK and to ensure access to the UK Government’s compensation scheme.
“The scale of the scandal and the length of time that the victims have waited for justice means we are taking an unprecedented step of introducing legislation to right this terrible wrong and asking Parliament for it to be processed as an emergency Bill.
“The Scottish Government will not do anything to jeopardise equality and parity for victims, so the final stage of the Bill cannot be considered in the Scottish Parliament until after the UK legislation has been passed. This will ensure that MSPs can take account of any amendments made to the UK Bill.”
If passed, the Post Office (Horizon System) Offences (Scotland) Bill will mean relevant convictions are automatically quashed on the day the legislation comes into force and those exonerated will then be able to access the UK Government financial redress scheme, in line with its requirements.
The legislation will exonerate convicted sub-postmasters where the following criteria are met:
the conviction was for embezzlement, fraud, theft, uttering or an ancillary offence committed between 23 September 1996 and 31 December 2018
the person was carrying on a Post Office business, or working in a Post Office for the purpose of a Post Office business
the conviction was in connection with carrying on, or working for the purpose of the Post Office business
the Horizon system was being used for the purposes of the Post Office business in the relevant Post Office
the conviction has not been considered by the High Court in connection with an appeal.
Once a Scottish Government Bill is introduced, responsibility for the scrutiny process, including timescales, rests with the Parliament. The Stage 1 debate and vote on the general principles of the Bill is expected to take place in the Scottish Parliament on 21 May; Stage 2 amendments will be considered on 22 May.
Steps to be taken to ensure Scotland is part of a UK-wide approach to Post Office convictions
First Minister Humza Yousaf has written to Prime Minister Rishi Sunak calling on joint working to ensure a UK-wide approach is taken to exonerate those wrongly convicted of criminal offences as a result of the Post Office Horizon IT system.
In the letter he wrote:
Dear Rishi
I am writing to you regarding the Post Office Minister, Kevin Hollinrake MP’s announcement in Parliament today that the UK Government intends to legislate to reverse the convictions of sub-postmasters convicted of criminal offences as a result of the Post Office Horizon IT system.
I welcome this announcement. The Post Office Horizon scandal requires urgent action to ensure those affected by unjust convictions can finally receive justice.
In the course of his statement, the Minister noted that the power to legislate to reverse convictions imposed by the Scottish courts is devolved to the Scottish Parliament but that he is keen to work with the devolved Governments to ensure that sub-postmasters in Scotland and Northern Ireland are not disadvantaged.
Scottish Ministers are keen to work with the UK Government to deal with the impact on sub-postmasters convicted in Scotland, ensuring that a UK-wide approach is taken to exonerate those wrongfully convicted in Scottish courts.
Given the unique circumstances arising from the Post Office Horizon scandal, it is right that normal processes for appeals are set aside to ensure that justice can now be delivered for those whose lives were greatly impacted by their wrongful conviction.
The Cabinet Secretary for Justice and Home Affairs, Angela Constance MSP, will contact her counterpart, the Secretary of State for Justice, to discuss how best to progress work in this area, whether this is by ensuring that the UK legislation will either apply directly in Scotland or by developing separate Scottish legislation to deliver the same effect for Scotland.
I trust that we can work together to ensure that those affected are now able to have their convictions overturned and obtain compensation.
· Scottish Gas and Post Office bring the Scottish Gas Post Office Pop-Ups to communities with highest need, with events across Glasgow, Stornoway, Kirkwall and Aberdeen
· Since May last year, the partnership initiative has seen over 122 Pop-Ups in 62 locations take place across Great Britain to support people in need
Scottish Gas and Post Office bring the successful Scottish Gas Post Office Pop-Ups to Glasgow and Aberdeen, as well as two of the furthest corners of the nation – Stornoway and Kirkwall.
The Scottish Pop-Ups follow the 122 events that have taken place across Great Britain since the initiative launched as a pilot programme in May 2022, supporting people with practical and financial advice from expert money and energy advisors and providing grant eligibility assistance to those who need it most.
The Scottish Gas Post Office Pop-Ups aim to reassure bill payers with experts answering their questions and concerns in an environment that’s familiar, safe and local to them.
More importantly, at every event, money and energy advisers from local British Gas Energy Trust funded charities will be offering an in-depth overview of the support available, signposting people to other organisations who may be able to help, checking benefits entitlements and providing free energy-saving tips and advice.
The first of the series of eight Scottish Gas Post Office Pop-ups opens today in Glasgow, providing people with confidential advice from Scottish Gas Energy Trust-funded organisations. Those struggling with energy debt will be directed to the independent advice available through British Gas Energy Trust and the organisations they fund, including energy saving advice and access to grant.
The Scottish Pop-Ups are even offering support to the most remote areas of Scotland, including the Highlands and Islands, as Scottish Gas understands these are the communities with the highest need.
The dates and locations include:
· Glasgow – 21st and 22nd March
· Aberdeen – 23rd and 24th March
· Stornoway – 27th and 28th March
· Orkney – 30th and 31st March
Jessica Taplin, British Gas Energy Trust Chief Executive said:“Helping Scottish people continues to be a priority for us in 2023. With many people unable to access financial support and advice online, these Pop-Ups will be a lifeline to those really struggling this spring.
“As always, our mission is to help alleviate the detrimental impact of poverty. By working closely with Scottish organisations already embedded in the local communities, we can provide much needed financial and practical support to vulnerable members of the community, whether you’re a Scottish Gas customer or not.”
After 31 January, ‘everyday’ stamps without a barcode will no longer be valid. So, if you can find your old ones, this is your last chance to use them.
Use of Post Offices to deposit and withdraw cash has soared in Scotland over the past two years, up 11% year on year
The Post Office believes demand has been driven by bank branch closures and rising awareness of Post Offices’ availability to bank customers, opening hours and other benefits
Cash plays a vital role in local economies and communities, and especially for small businesses and vulnerable members of society, meaning Post Offices play a ‘lifeline’ role
The Post Office has published figures for Scotland showing the organisation’s fast-growing and vital role supporting local communities and economies with cash handling services – amid sharp falls in the number of bank branches.
Post Offices can be used by personal and business customers of 30 banks, building societies and credit unions to deposit and withdraw cash, deposit cheques and check balances.
In 2021, total cash deposits and withdrawals by business and personal customers at Scotland’s 1300 Post Office branches rose to a total of £2.41bn, up 11% per cent compared with £2.18bn in 2020. A fuller breakdown is included in the table below.
2020
2021
% Change
Personal withdrawals
£545,846,828
£593,082,999
8.65%
Personal deposits
£779,185,023
£965,059,248
23.86%
Business withdrawals
£17,077,346
£17,202,460
0.73%
Business deposits
£835,949,801
£837,624,426
0.20%
Total
£2,178,058,998
£2,412,969,133
10.79%
In addition, the total number of transactions (deposits and withdrawals) hit 11 million in 2021, compared with 10.7 million in 2020.
The Post Office believes the sharp increase reflects closures of bank branches across Scotland. Which?, the consumer advocacy group, earlier this month told the Scottish Affairs Committee in Westminster that the number of bank branches in Scotland had fallen by 53% over the past seven years – with 1,040 branches having been closed.
There is also growing awareness of the other benefits of using Post Offices to do everyday banking. Because many are located in convenience stores, they often have longer opening hours than traditional bank branches and customers can pick up groceries and pay bills at the same time.
In addition, communities appreciate the crucial role that Post Offices play in local economies, where cash transactions can be critical for small businesses, and where many individuals, and especially more vulnerable members of society, rely on cash. Postmasters frequently handle deposits and withdrawals to the penny, reflecting customers’ careful budgeting.
In Scotland, the data also shows that average personal deposit in 2021 was £324.83, and the average withdrawal was £85.34. For business customers, the average deposit was £1063.02, and the average withdrawal was £226.05.
Last week the Post Office announced it had secured a new agreement to continue to handle cash deposits and withdrawals across the UK on behalf of the banks, building societies and credit unions for a further three years – ensuring a continued ‘lifeline’ for the millions of people and small businesses nationwide that rely on cash.
The new agreement, Banking Framework 3, will run from 1 January 2023 to 31 December 2025.
Martin Kearsley, the Post Office’s Banking Director, said:“Post Offices increasingly provide a lifeline for individuals and small businesses across Scotland, especially amid ongoing bank branch closures. Although many people use cash less, it remains crucial for large numbers of people and local economies.
“When we see customers making withdrawals, we are often seeing people whose budgeting is so tight they need to withdraw cash to the nearest penny. You also have to consider businesses that rely on cash, and just what the impact would be if they had to turn such custom away – they need a convenient and secure place to pay that cash in speedily without having to close to visit a distant bank branch. It can make a critical difference to a local economy.
“The good news is that Post Offices continue to provide cash services across Scotland. What’s more, they very often have longer opening hours as most are located in convenience stores. This also means you can pick up groceries or pay bills at the same time.”
Post Office is also trialling new Banking Hubs whereby five major banks (RBS, Santander, Virgin Money, Bank of Scotland, TSB) take it in turns to provide services on weekdays as part of a landmark industry commitment to protect cash and banking services across the UK.
One of the two established hubs is located in Cambuslang, South Lanarkshire, providing access to face-to-face banking services for its community of 25,000.
As a result of the overwhelmingly positive response, it was announced both pilots would continue to run until spring 2023, at least.
In addition, a Bank Hub will be opened this year in Carnoustie (Angus).
New figures show Scotland’s communities and businesses increasingly supported by Post Offices amid bank branch closures
Use of Post Offices to deposit and withdraw cash has soared in Scotland over the past two years, up 11% year on year
The Post Office believes demand has been driven by bank branch closures and rising awareness of Post Offices’ availability to bank customers, opening hours and other benefits
Cash plays a vital role in local economies and communities, and especially for small businesses and vulnerable members of society, meaning Post Offices play a ‘lifeline’ role
The Post Office today publishes figures for Scotland showing the organisation’s fast-growing and vital role supporting local communities and economies with cash handling services – amid sharp falls in the number of bank branches.
Post Offices can be used by personal and business customers of 30 banks, building societies and credit unions to deposit and withdraw cash, deposit cheques and check balances.
In 2021, total cash deposits and withdrawals by business and personal customers at Scotland’s 1300 Post Office branches rose to a total of £2.41bn, up 11% per cent compared with £2.18bn in 2020. A fuller breakdown is included in the table below.
2020
2021
% Change
Personal withdrawals
£545,846,828
£593,082,999
8.65%
Personal deposits
£779,185,023
£965,059,248
23.86%
Business withdrawals
£17,077,346
£17,202,460
0.73%
Business deposits
£835,949,801
£837,624,426
0.20%
Total
£2,178,058,998
£2,412,969,133
10.79%
In addition, the total number of transactions (deposits and withdrawals) hit 11 million in 2021, compared with 10.7 million in 2020.
The Post Office believes the sharp increase reflects closures of bank branches across Scotland. Which?, the consumer advocacy group, earlier this month told the Scottish Affairs Committee in Westminster that the number of bank branches in Scotland had fallen by 53% over the past seven years – with 1,040 branches having been closed.
There is also growing awareness of the other benefits of using Post Offices to do everyday banking. Because many are located in convenience stores, they often have longer opening hours than traditional bank branches and customers can pick up groceries and pay bills at the same time.
In addition, communities appreciate the crucial role that Post Offices play in local economies, where cash transactions can be critical for small businesses, and where many individuals, and especially more vulnerable members of society, rely on cash. Postmasters frequently handle deposits and withdrawals to the penny, reflecting customers’ careful budgeting.
In Scotland, the data also shows that average personal deposit in 2021 was £324.83, and the average withdrawal was £85.34. For business customers, the average deposit was £1063.02, and the average withdrawal was £226.05.
Last week the Post Office announced it had secured a new agreement to continue to handle cash deposits and withdrawals across the UK on behalf of the banks, building societies and credit unions for a further three years – ensuring a continued ‘lifeline’ for the millions of people and small businesses nationwide that rely on cash. The new agreement, Banking Framework 3, will run from 1 January 2023 to 31 December 2025.
Martin Kearsley, the Post Office’s Banking Director, said:“Post Offices increasingly provide a lifeline for individuals and small businesses across Scotland, especially amid ongoing bank branch closures. Although many people use cash less, it remains crucial for large numbers of people and local economies.
“When we see customers making withdrawals, we are often seeing people whose budgeting is so tight they need to withdraw cash to the nearest penny. You also have to consider businesses that rely on cash, and just what the impact would be if they had to turn such custom away – they need a convenient and secure place to pay that cash in speedily without having to close to visit a distant bank branch. It can make a critical difference to a local economy.
“The good news is that Post Offices continue to provide cash services across Scotland. What’s more, they very often have longer opening hours as most are located in convenience stores. This also means you can pick up groceries or pay bills at the same time.”
Post Office is also trialling new Banking Hubs whereby five major banks (RBS, Santander, Virgin Money, Bank of Scotland, TSB) take it in turns to provide services on weekdays as part of a landmark industry commitment to protect cash and banking services across the UK.
One of the two established hubs is located in Cambuslang, South Lanarkshire, providing access to face-to-face banking services for its community of 25,000. As a result of the overwhelmingly positive response, it was announced both pilots would continue to run until spring 2023, at least.
In addition, a Bank Hub will be opened this year in Carnoustie (Angus).
Nine communities across the UK are taking part in a trial to help address the challenge of improving access to cash. Two – Cambuslang and Denny – are in central Scotland.
The Community Access to Cash Pilot (CACP) initiative chose the communities based on the location, the issues the communities faced, and the local people willing to lead the pilots.
Each community will trial a number of different solutions, based on meeting the needs of local communities. These include:
Three new local ‘banking hubs’ in dedicated retail spaces on the high street, which combine the cash-transaction facilities of a Post Office with access to community banking services offered by the key retail banks, allowing the privacy and security people expect in a bank branch
Speedy and automated local cash deposit facilities for small businesses, so that retailers don’t have to close to travel to a nearby town bank branch to deposit their takings
Existing Post Office branches restructured and refurbished with cash services streamlined to make it easier for local residents and businesses to withdraw and deposit cash quickly and safely.
Pop-up Post Office services, allowing small communities to access basic banking services over a Post Office counter within an existing small shop
Widespread ‘cashback’ from local stores, restaurants and pubs – as well as from PayPoint counters, and new app-based digital services – to widen the options for people to get cash locally, and to help business reduce their own costs of depositing cash
New, free to use ATMs
Digital education services to help those who want to access digital banking services
The original plan was for each pilot community to start implementing their solutions over the remainder of 2020, with the aim that they are all fully operational by the end of 2020. The pilots were to operate for the first six months of the 2021, reporting back their findings in the summer of 2021. However the timetable has been revised due to the Covid pandemic.
The pilots operate in a wider context of a UK-wide cash infrastructure under threat, millions dependent on cash, and a government commitment to legislate to protect cash access. The aim of these pilots is to trial solutions which could have wider applicability across the UK.
CACP is chaired by Natalie Ceeney CBE, the author of the Access to Cash Review and brings together the resources and expertise of the financial services industry (including all of the major retail banks) with those of the Access to Review panel.
The team is also working closely with a wide range of local and national consumer groups and charities to bring in depth expertise to help support the work.
Speaking when the initaitve was launched last year,Natalie Ceeney, Chair, Community Access to Cash Pilot, said: “Cash remains critically important to both individuals and communities across the UK. The rapid switch to digital is threatening the viability of today’s cash infrastructure.
“This can lead to consumers left without cash access or forced to leave their own village or town to get cash elsewhere, often at significant inconvenience and cost. In turn, local retailers lose custom, as consumers spend their cash elsewhere, and then struggle to bank their cash takings without shutting up shop to drive to a bank branch some miles away, losing revenue and frustrating customers. It’s critical that we find ways to protect the viability of cash, for consumers and communities alike.
“These pilots are designed to find sustainable ways to keep cash viable locally, which, if successful, can then be rolled out more widely. The government has already committed to legislate to protect cash, and the financial services regulators are working closely with banks to identify practical next steps. Our aim is to use the pilots to critically inform this work.
“The work we’ve done with local communities has shown us in some detail what is needed. It’s clear that to keep communities viable, people need to be able to get cash easily, in a variety of ways. ATMs are important, but don’t meet everyone’s needs, particularly the most vulnerable, so being able to get cash over a counter, in a safe space, is still important to many. Small businesses equally need to be able to deposit cash, and locally, so that they don’t need to close their shop to bank their cash.
“These pilots will use innovative technology to help people access and deposit cash. The pilots will also work with key existing service providers to explore how they can support the cash infrastructure, by creating local drop in spaces for community banking, retailers offering cashback widely and Post Offices enhancing their services to create a new model of ‘Post Office Banking Hubs’.
“The commitment of the major banks, the Post Office, LINK and key consumer groups to all work together on this initiative gives us confidence that we can create solutions which keep cash viable in a sustainable way.”
Nick Read, Chief Executive, Post Office: “Our branches provide critical cash deposit and withdrawals services for millions of personal and business customers every week. We will use these pilots to trial new designs in selected branches; and introduce automated cash deposit facilities for business and personal customers who may have previously used this service at a bank branch.
“Everyone should have the right to use cash and be able to easily and securely access it wherever is most convenient to them. We are pleased to be playing a key role in these pilots and our Postmasters who are taking part will be in a position to share important insights that will make a real difference as to how we continue to best meet peoples’ cash needs in future.”
Alison Rose, CEO, NatWest: “We know that cash is an important part of the way that many communities across the UK bank with us, which is why we have worked with the industry to help create this pilot programme.
“The lessons we learn from working with communities to develop innovative solutions are really important as we continue to invest in sustaining access to cash and financial capability.”
John Glen MP, Economic Secretary to the Treasury and City Minister: “Cash remains important to the daily lives of millions of people across the UK, and protecting access to it is a key Government priority.
“I welcome the Community Access to Cash Pilot Initiative, which will test innovative new approaches to support access to cash in local communities that can be extended across the UK. Thank you to Natalie Ceeney and all industry participants for their important work to ensure we support consumers and businesses who continue to need to use cash.”
Two of the nine locations are in Scotland:
Cambuslang:
Cambuslang is a town of c.28,600 people, the third largest town in South Lanarkshire, but since 2018 has been unbanked following the closures of branches by three banks in quick succession.
According to the latest version of the Scottish Index of Multiple Deprivation (SIMD), some 40% of areas (data zones) in Cambuslang East and 25% in Cambuslang West are in the bottom 20% of the SIMD.
The Cambuslang community are keen to address two key issues, first, supporting financially vulnerable customers in accessing cash, and second, supporting small businesses to be able to access and bank cash.
The local leaders of this pilot, Cambuslang Community Council, are passionate about the opportunity to support their community though better access to cash, education and, ultimately, influencing the coming legislation change.
The Cambuslang community will be piloting:
A Post Office Banking Hub in an empty retail outlet, with the Post Office offering transactional services in a private environment, with community banking support from the major banks, debt advice, and support for financial issues
A ‘Drop and Go’ cash deposit facility for small businesses in the Banking Hub to make it easier for local businesses to bank cash, whichever bank they are with
Cashback with purchase offered by a large number of local stores
Cashback without purchase offered by PayPoint convenience stores
Widespread advertisement of what the banks can offer vulnerable customers
Digital education services to help those who want to access digital banking services, designed for the Cambuslang community
A Vulnerable Customer Directory – ensuring that everyone is aware of the services that the retail banks can offer to vulnerable customers
Denny (Falkirk):
Denny is a small town located between Edinburgh and Glasgow, with a population of circa 8,000, and with 16% of the population over 65 years old. They are a semi-urban location that has seen a reduction in their access to cash facilities.
They are looking to improve the cash deposit and withdrawal facilities for both small local retailers and consumers, and also want to support their community to be able to budget and access cash digitally.
The Denny community will be piloting:
Cashback with purchase offered by a large number of local stores
A refreshed Post Office with improved cash facilities which can better meet community needs
Cashback without purchase offered by PayPoint convenience stores
Digital education services to help those who want to access digital banking services
A Vulnerable Customer Directory – offering support to those who need it
A digital solution to coin recycling supported by Shrap – an innovative new service which allows consumers to store change on a card or app, saving retailers from managing small change
A Vulnerable Customer Directory – ensuring that everyone is aware of the services that the retail banks can offer to vulnerable customers
Gareth Shaw, Which? Head of Money, said: “These initiatives could have a really positive impact on communities that have seen sharp cuts to their cash machine and bank branch networks in recent years, which have forced some cash dependent consumers to travel unreasonable distances or face hefty charges to withdraw their own money.
“However, in order for cash to remain a viable option for people across the UK, the government must take action. It needs to urgently set out when it will introduce the legislation it promised last year to protect access to cash, and put a wider strategy in place that ensures people who depend on cash are not cut off from the money they need to pay for essentials.”
Cash delivery payments are now available for the most vulnerable individuals thanks to the Post Office in partnership with the Department for Work and Pensions (DWP).
The cash payments are available to the DWP to use to support their most vulnerable customers, initially in England, who are shielding because of the risk of infection should they leave their home.
The National Shielding Service is a working partnership with DWP that enables contact to be made with specific customers to determine if they need to receive a cash payment to be delivered.
When notified by DWP of those individuals who require a cash delivery, the Post Office will ensure cash is sent to their home using Royal Mail Special Delivery and that it arrives by 9pm the following day. This means that those individuals who must avoid leaving the home because of the risk of infection receive the cash that they need.
The Post Office has repurposed part of its foreign exchange cash delivery business to enable the overnight delivery of sterling cash and meet demand.
Guy Opperman, the Minister for Pensions and Financial Inclusion, said: “We’re doing whatever it takes to ensure people are supported through these unprecedented times. This joint initiative enables us to reach out directly to those most likely to need support, and get cash delivered to their door where necessary.
“Thanks to the hard work of DWP and Post Office staff, vulnerable customers can rest assured there is help available if they need it.”
Nick Read, Chief Executive at the Post Office, said: “I am delighted that Post Office has been able to switch its travel money delivery business to get cash directly to those that need it most.
“Working with the DWP we are able to help some of the most vulnerable in our society, including those who have been asked to shield themselves at home, with the ability to deliver cash directly to their door.”
Postal Affairs Minister, Paul Scully, said: “Vulnerable people may be self-isolating but they are not alone.
“This vital service will ensure the Government can get cash to people that need it, without them having to leave their homes. I want to thank postmasters and their teams for their continued hard work to support our communities across the UK.”
This new cash delivery option has initially been made available to those POCA customers who are shielding at home and are the most at risk from the virus.
There are around 27,000 Post Office Card Account (POCA) customers to whom this could applyand they are being actively contacted to ensure they are able to regularly access their payments.
This service adds to the range of measures the DWP can use to support these individuals shielding at home, providing a last-option mechanism for customers to receive cash who cannot visit their normal payment location.
Gareth Shaw, Head of Money at Which?, said: “This is an important move that recognises vulnerable people need help to access the cash they rely on to pay for essentials during the coronavirus lockdown.
“The difficulties many people are facing without easy access to cash demonstrates why the government must act swiftly on its promise to legislate to protect the availability of cash for consumers for as long as they need it.”
These products can be offered to their customers who are self-isolating and require cash. The Post Office is considering how to make its new cash delivery service available to the UK’s financial institutions and who can offer it to their customers.
The Post Office is making two of its products available to all UK banks, building societies and credit unions, to make it easier for people who are self-isolating to access cash.
The products are Payout Now – a voucher sent by text, email or post to a customer who can share it with a trusted person to withdraw cash; and Fast Pace – a service allowing a customer to arrange for a trusted person to collect a cheque from them, cash it at Post Office and return with the money.
Martin Kearsley, banking director at the Post Office, said: “Being able to easily access cash is a vital service for older people and those self-isolating.
“Our Payout Now and Fast Pace services mean they can access cash quickly and securely to repay someone for a helpful service like shopping, or simply manage their finances, providing peace of mind that cash can be securely sourced with the help of any trusted helper.”
Gareth Shaw, Head of Money at Which?, said: “Millions of people rely on cash every day but many will struggle to access their money during the coronavirus crisis.
“Our research has found a third of people, including those aged 65 and over and vulnerable consumers, have concerns about managing their money digitally, so this initiative will ensure those who rely on cash will not be cut off during this difficult time.
“Initiatives like this also highlight how close to collapse the UK’s cash network is and further drives home the need for swift action to guarantee access to cash over the long-term.”
The Post Office has a UK network of more than 11,500 branches.
