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National charity deafPLUS has launched an initiative to tackle fuel poverty in the Deaf community in partnership with energy network SGN.
energyPLUS will deliver tailored, accessible services in British Sign Language (BSL) and provide resources to help Deaf households stay safe, warm and informed.
Rising energy costs and a shortage of accessible support means Deaf households are at greater risk of unsafe or unaffordable living conditions. deafPLUS’s survey found 64% of BSL users in south east England have difficulty accessing qualified interpreters for essential services.
Without tailored help, too many Deaf people are left behind.

The partnership will support Deaf communities across SGN’s Scotland and southern networks and aims to:
· Deliver one-to-one personalised energy safeguarding advice via deafPLUS’s BSL Adviceline, video calls, and face-to-face sessions in community hubs.
· Distribute accessible carbon monoxide (CO) alarms with strobe lights and vibrating pads to households most at risk.
· Provide Deaf awareness training for SGN customer-facing teams.
· Support vulnerable households to sign up for the Priority Services Register.
· Refer households for home energy assessments and income maximisation services.
· Reach 20,000 people through a social media campaign on energy safety, CO awareness, and efficiency.
Running until March 2026, direct support will be provided to 1,250 vulnerable households, helping them to reduce fuel poverty and energy debt, improve energy efficiency and protect themselves from the risks of CO.
Funded by SGN, they’ll also have access to trusted financial and wellbeing support, gaining confidence to manage their energy needs.
Deaf communities across SGN’s Southern network will be supported including those in Berkshire, Dorset, East Sussex, Hampshire and the Isle of Wight, Kent, London, Oxfordshire, Surrey, West Sussex, and Wiltshire, as well as their network in Scotland.

Reg Cobb, Chief Executive Officer at deafPLUS, said: “No Deaf person should be left behind when it comes to energy safety and affordability.
“This partnership will breakdown barriers that have excluded Deaf people from essential energy advice and safety information. Together with SGN, we can ensure Deaf households are supported to stay safe, warm, and informed.”
Janet Duggan, Community Partnership Manager at SGN, said: “Working with quality trusted partners like deafPLUS ensures we can reach communities who need our help the most.
“We’re proud to support the delivery of accessible, life-changing energy advice and safety resources for Deaf people.
“Working with deafPLUS means we can deliver life-changing energy advice and resources to communities who need them most.”




















