Big Hearts: Gorgie charity opens new helplines

Big Hearts, the charity of Heart of Midlothian FC, is shifting their activity to focus on phone and online support, through new dedicated helplines launched today.

Over the past two weeks the Big Hearts’ team of nine staff has been working on alternative ways to maintain their vital work to local groups at a high risk of loneliness, poor mental health, complex family backgrounds and food poverty.

The new Big Hearts helplines are designed to provide regular support over the phone and use digital means to address people’s urgent needs – whilst ensuring the safety of all staff, volunteers and beneficiaries.

Based at Tynecastle Stadium, the charity supports more than 150 vulnerable adults and children on a weekly basis, through a range of programmes including the Kinship Care after school club, The Changing Room project and Football Memories for over 65s.

Craig Wilson, Big Hearts General Manager said: “On 13 March we decided to suspend all our face to face activity to ensure everyone’s safety. Our staff team has been working remotely, completing hundreds of calls to families, isolated adults and older people to assess their immediate needs and offer some guidance and support.

“After a couple of weeks working in this new setting, we are delighted to announce a new series of landline numbers that people can call for a confidential chat and some targeted support.”

Kinship Care Helpline: 0131 603 4927
Advice on parenting strategies, peer support & service referrals for local kinship care families.

The Changing Room at Hearts: 0131 603 4929
Mental health support, wellbeing info and regular peer support in partnership with SAMH.

Community Helpline: 0131 603 4928
Social connection & advice for beneficiaries and volunteers at risk of loneliness & poverty.

www.bighearts.org.uk

Free hospital TV for patients

Patients in six hospitals across Scotland, including Edinburgh’s Royal Infirmary, are to receive free bedside television for the next three months.

While restrictions are in place for visiting patients in hospitals, and in recognition of the impact this could have on the wellbeing of patients, the Scottish Government has agreed a package with broadcast providers Hospedia to give free TV to all inpatients for the next three months.

Health Secretary Jeane Freeman said: “We know that being in hospital can be a lonely time, and even more so when your visitors are significantly restricted.

“Doing what we can to limit the spread of Covid-19 is the right thing to do, but we also need to make sure we’re taking care of the wellbeing of our hospital in-patients wherever we can.

“That is why for a temporary period of three months, we are covering the cost of providing bedside television to every hospital in-patient in Scotland. We are asking our patients and visitors to work with us to save lives by helping limit the spread of coronavirus.”

There are approximately 3,400 bedside units which can use Hospedia televisions across six Scottish hospitals, which can cost a patient £7.90 per day.

The hospitals covered by Hospedia include sites in NHS Ayrshire and Arran, NHS Grampian, NHS Greater Glasgow and Clyde, NHS Highland, NHS Lanarkshire and NHS Lothian.

All other hospitals in Scotland will continue to have existing TV services provided by the local health board free of charge.

The agreement to suspend television fees follows the announcement earlier this week that all parking charges will be waived for three months at the three hospital car parks in Scotland where charges remain – Glasgow Royal Infirmary, Ninewells Hospital in Dundee and Edinburgh Royal Infirmary.

Coronavirus: City daycare services to cease TOMORROW

The UK government intimated yesterday that Britain’s over-70s will ‘soon’ be told to self-isolate for four months to stop the spread of coronavirus. Things are moving at breakneck speed, though, and that ‘soon’ is NOW – and  hundreds of older people across the city will find themselves without much-appreciated daycare centres TOMORROW.

Older people’s organisations were advised this morning that their daycare services should be ‘stepped down’ from TOMORROW. Local services affected include Pilton Equalities Project and Drylaw Rainbow Club Daycare Centre in Drylaw Church, who have been asked to devise alternative ‘social distancing’ provision.

Edinburgh Health and Social Care Partnership contacted organisations in receipt of grants at 11.30 this morning. It said:

I am writing to you as recipients of grants and as organisations that currently run activity based services for older people in Edinburgh. I wanted to share with you that today we wrote out to all providers of day care opportunities for older people to confirm a difficult decision that we have taken as a Partnership, which I’m sure will not come as a surprise, in light of the recent Scottish Government guidance published last week (attached for your reference).

It has been recommended that long term care facilities be subject to ‘social distancing’ to reduce the risk of infecting residents and their carers. This includes social isolation in rooms and removing communal mealtimes wherever this is possible. This will be a difficult time for many people and these are not decisions taken lightly but ones to reduce the risk of mortality in this particularly vulnerable group.

We have therefore decided to suspend all our own day centres and step down commissioned day opportunities until further notice.

We have advised providers that Monday arrangements should continue as planned with service users, carers and families informed that this will be the last day of service for the foreseeable, as in the current evolving circumstances, we are struggling to justify bringing vulnerable people together.

We of course acknowledge that there is significant therapeutic and social value but we cannot in good faith increase the potential risk of harm to people that we support. For this reason, I am certain that you will understand and agree that this is the right decision to be taking just now, based on what we currently know.

We would strongly recommend that you do the same, and stand down your current grant funded activities. Where possible, we would also ask that you activate your business continuity plans and ensure that you can provide alternative provision, targeted at those that need it most to remain independent and safe at home.

Those for whom attendance at your services provides an alternative to a contact which would otherwise be homecare, we would ask you to look at in relation to essential visits and telephone contact arrangements, where possible. If this creates additional demands that cannot be met you should contact Social Care Direct in the first instance so that any additional needs can be considered accordingly.

We will be reviewing the risk profile of all our services and endeavour to return to ‘business as usual’ as soon as, on balance, it is the right and reasonable thing to do. I cannot hand on heart tell you when this might be, the next period is somewhat unprecedented. We’re therefore going to need to be resilient and support each other.’

An attached letter from Judith Proctor, Edinburgh Health & Social Care’s Chief Officer, said:

I am writing to confirm a difficult decision that we have taken as the Edinburgh Health and Social Care Partnership which affects either you personally, a family member, or someone you care for.

I want to reassure you that we are taking all available measures to ensure the health and wellbeing of our service users and our carers. At this current time, based on what is known of COVID-19 and other similar respiratory viruses, it is likely that older people and those with chronic medical conditions may be more vulnerable.

Recent Scottish Government guidance recommended that long term care facilities be subject to ‘social distancing’ to reduce the risk of infecting residents and their carers. This includes social isolation in rooms and removing communal mealtimes wherever this is possible.

We have therefore decided to suspend all our own day centres and step down commissioned day opportunities until further notice.

This means that as of 17th March 2020, if you, or someone you care for, regularly attends a day centre, this will no longer continue. We will of course review this decision regularly, as we learn more.

This will be a difficult time for many people and these are not decisions taken lightly however in the current evolving circumstances, we are struggling to justify bringing vulnerable people together. We cannot in good faith increase the potential risk of harm to you or your loved ones.

For this reason, I am certain that you will understand and agree that this is the right decision to be taking just now, based on what we currently know.

Alternative arrangements are being made to ensure that you personally, or someone you care for, continues to receive the support needed to remain at home and they will be contacted to confirm what these arrangements are.

This may include home visits, telephone contact arrangements or alternative arrangements to meet individual needs.

Staff at PEP have spent the day reorganising the service they can provide to their clients, many of whom are frail and elderly.

PEP Manager Helen Tait said: “We are planning to identify the most vulnerable and provide meals, and things like shopping – if there is anything left on the shelves, of course!   All staff will be supporting our service users where needed.”

A spokesperson for Drylaw’s Rainblow Club Daycare Centre said: “The Centre will still be staffed and are open for anyone that requires care at home, shopping or meals. If you know of anyone requiring our services please call us on 0131 343 6643.

“These are difficult times – lets all pull together and keep safe.”

Make friends through plants at RHS Chelsea Flower Show

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Lonely this Christmas

One of Edinburgh’s leading care and support providers, Social Care Alba are working hard to address the public health crisis of loneliness this festive season by ensuring that all of their service users receive as much support as possible as well as a visit from their carer on Christmas Day. Continue reading Lonely this Christmas

National Isolation Strategy ‘key to combating loneliness’

The importance of embedding a national isolation strategy across all areas of government is key to alleviating loneliness in Scotland, says Contact the Elderly’s head of service in Scotland, Morna O’May (above). Continue reading National Isolation Strategy ‘key to combating loneliness’