A record £99 million will be invested in Discretionary Housing Payments (DHPs) this financial year to help thousands of households struggling to afford housing costs in Scotland.
During Challenge Poverty Week, Housing Secretary Màiri McAllan highlighted the payments as a ‘lifeline’ for thousands of families and individuals. Funded by the Scottish Government and paid out by local authorities, the DHP scheme is designed to provide financial support to low-income households, delivering vital action to reduce poverty, safeguard tenancies and prevent homelessness.
The Scottish Government has budgeted a record £99 million in 2025-26 to deliver the payments, which are primarily used to help people affected by the UK Government’s under-occupancy charge (‘bedroom tax’) and benefit cap. In last month’s Housing Emergency Action Plan, the Housing Secretary allocated a further £2 million towards the budget for DHPs.
On a visit to Fife Gingerbread, a charity which supports lone parents and families in times of need, Ms McAllan said: “In a country as wealthy as Scotland, it is unacceptable that anyone, and particularly any child, should live with the strain and harm of poverty.
“While Scotland is now the only part of the UK where child poverty levels are falling, there remain many complex drivers of poverty – not least the high levels of inflation in the UK driving increases in the costs of basic essentials such as food, energy and housing.
“Last year 94,000 households were supported by the Discretionary Housing Payment scheme in Scotland. These payments are a vital lifeline for people in emergency situations and acute financial distress, where they cannot afford the cost of putting a roof over their head.
“The UK Government’s punitive welfare policies are driving the problems households face but the Scottish Government is doing what it can to mitigate the impact on people, from the £99 million investment in Discretionary Housing Payments this year to effectively scrapping the UK Government’s two-child limit in Scotland from March next year.
“The First Minister has made tackling child poverty among this government’s defining missions. However, we can only do that with a social security system that provides the support that people need in the hardest of times.
“The Scottish Government is committed to putting more money in people’s pockets and delivering real savings to support families. The UK Government must make the same choices.”
Fife Gingerbread CEO Laura Millar said: “During Challenge Poverty Week, we’re proud to welcome the Cabinet Secretary for Housing. Discretionary Housing Payments are an important tool to help struggling families with their housing costs, and we welcome the Scottish Government’s commitment to invest a further £2m to support households in temporary accommodation to find settled homes as a good next step.
“Children across Scotland deserve to grow up in safe, happy homes and we will continue to amplify their voice to champion for change.”
A planning application for the £69m retrofit of the two buildings, submitted by Collective Architecture, was approved by Development Management Sub-Committee on Wednesday (1 October).
Work will include substantial upgrades to ensure the two Category A listed buildings meet the Scottish Government’s Energy Efficiency Standard for Social Housing – EESSH2. This is alongside wider improvements to bring the buildings in line with modern new-build standards.
The City of Edinburgh Council, in collaboration with a multidisciplinary team, is leading the transformative retrofit programme, aiming to dramatically improve energy performance, reduce carbon emissions and enhance living standards for residents. This team brings together expertise in architecture, engineering, energy strategy, carbon analysis and landscape design.
Cables Wynd House and Linksview House were both built in Leith in the 1960s and together provide 310 homes, the majority of which are owned by the Council for social rent.
Housing, Homelessness and Fair Work Convener Lezley Marion Cameron said: “I am delighted that the necessary planning consent for our plans to upgrade Cables Wynd House and Linksview House to provide safe, energy efficient and high-quality homes for residents there has been granted, enabling these long-awaited works to get underway, hopefully at pace.
“I am also grateful to residents for their proactive and positive engagement with us to shape the Council’s £69 million commitment to improving Cables Wynd and Linksview House – from campaigning for investment in their homes to participating in the consultation process and providing invaluable insight and input into our design proposals.”
Carl Baker, Architect, Passivhaus Certified Designer, Collective Architecture, said:“We’re thrilled that our retrofit proposals for Cables Wynd House and Linksview House have been granted planning permission and listed building consent.
“These approvals represent a major milestone in the life of two of Edinburgh’s most iconic post-war housing developments, both Category A listed and celebrated for their bold architectural character and social significance.
“Our proposals reflect Collective Architecture’s distinctive approach to retrofit, which carefully balances ambitious improvements to energy performance with the sensitive conservation and celebration of these landmark buildings, situated at the heart of a conservation area.
“This success is the result of a truly collaborative effort across the project team, including the expertise of our in-house specialists at Collective Energy and Collective Conservation.
“We’re excited to move into the next phase of the project and look forward to transforming these historic flats into warm, safe, and resilient places to live, fit for today’s residents and generations to come.”
Amongst the improvements that will be made are:
Energy Efficiency Upgrades: Improved insulation, window replacements, and energy-efficient heating systems to meet EESSH2 standards.
Fire Safety Enhancements: Installation of sprinkler systems, smoke ventilation, a new fire-fighting lift, and improved fire compartmentalisation in communal areas. The removal of legacy bin chutes and inclusion of internal waste management facilities will also contribute to enhanced fire safety.
Resident Safety and Security: Upgraded internal and external lighting, a comprehensive review of CCTV systems, and improved access control throughout the buildings.
Landscape and Placemaking Improvements: The refurbishment project presents a unique opportunity to reimagine the outdoor environment surrounding both towers. Proposals include new play areas, external seating, wildflower meadows, sustainable urban drainage systems (SUDS), and a full review of parking and waste facilities.
The project exemplifies how collaboration across disciplines can accelerate the decarbonisation of the built environment while delivering meaningful social impact.
Alongside the Council and Collective Architecture, the project team includes a wide range of expert organisations, with AtkinsRéalis as lead consultant and Collective Energy providing energy and sustainability consultation. Expertise in mechanical, electrical and plumbing engineering is being provided by Blackwood Partnership, in structural engineering by Narro Associates and in landscaping by Urban Pioneers Landscape Architects.
The Council will continue to engage closely with residents throughout the design and construction process to make sure their needs are met.
Strathedin Properties, a family-run developer with roots in heritage restoration, is revitalising landmark buildings in Edinburgh and Glasgow as part of a major growth push, backed by a £5.3 million funding package from Bank of Scotland.
In Edinburgh’s prestigious Church Hill (above), the business has acquired a historic residence, which it will transform into six city-centre homes. Meanwhile in Glasgow’s Carlton Place, the former Prince & Princess of Wales Hospice is being redeveloped into 99 high-spec apartments.
The £5.3 million funding from Bank of Scotland was arranged as a five-year Property and Asset Loan, supporting both immediate projects and long-term growth. £3.55 million of the facility consolidated an existing loan, removing a fixed repayment date and enabling Strathedin to direct resources, along with the remaining funds, into delivering major developments and drive momentum across its portfolio.
Founded in 1983 by civil engineer Dr Humayun Reza, Strathedin remains a proud family-run business. Now joined by his daughter, an architect, and his son, who supports with the company’s finances, the Edinburgh-based firm has completed more than 15,000 projects across the UK from the Palmerston and Grosvenor Suites in Edinburgh to landmark renovations in London’s Marylebone.
Strathedin’s evolution is reflected in its expanding workforce. It employs a multinational team of skilled engineers and tradespeople. To support a growing pipeline of projects, the firm expects to hire 18 more staff in the coming months.
Dr Humayun Reza, founder of Strathedin Properties, said:“When I converted my own home into flats in the early 1980s, I had no idea it would grow into this.
“I started out as a civil engineer, not a businessman, and no one else in my family had ever run a company. I began by focusing on restoring small residential homes and cottages in and around Edinburgh. It was about making the most of what was already there, breathing new life into tired buildings.
“For me now, with a background in engineering and a lifelong passion for heritage architecture, what still matters is bringing precision and care to every project we take on. I’m proud to now have my children working alongside me, and with the support of Bank of Scotland – particularly our relationship manager Ross Penman who has gone above and beyond for us – we’re in a strong position to grow exponentially.”
Ross Penman, relationship manager at Bank of Scotland, added:“Strathedin is a great example of a heritage-led developer that’s thinking big.
“From restoring listed buildings to delivering major regeneration projects, they’re helping shape the future of Scotland’s cities and beyond. We’re proud to support them as they grow their team, portfolio and ambitions.”
Legislation to transform homelessness prevention and improve standards in rented housing has been passed by the Scottish Parliament.
The Housing (Scotland) Bill will place a duty on certain public bodies to prevent people from losing their homes by asking about their housing situation and taking action.
The Bill will also broaden Ministers’ powers to implement ‘Awaab’s Law’, which will ensure landlords promptly address issues that are hazardous to tenants’ health, starting with damp and mould.
The legal measure was named after Awaab Ishak who died in 2020 after being exposed to mould in his home in Rochdale in north west England. The law will now be implemented in Scotland’s rented sector from March 2026, subject to Parliament’s agreement.
Other measures in the Bill include giving Ministers the power to implement a system of long-term rent controls, keeping rent affordable for tenants.
Housing Secretary Màiri McAllan said: “Passing the Housing (Scotland) Bill is a landmark moment for how we prevent homelessness in Scotland.
“Whilst we already have some of the strongest homelessness rights of any country, we will now go even further to a create a gold-standard homelessness prevention system.
“Passing this groundbreaking legislation, coupled with the Housing Emergency Action Plan published earlier this month, shows just how serious we are about tackling Scotland’s housing crisis.
“Families across Scotland will have the confidence that their rented home will be free from damp and mould as we take forward work to implement ‘Awaab’s Law’. We will now work at pace to lay regulations to implement these protections from March.
“Scotland has already led the way in protecting tenants and providing strong rights when people are homeless and now the Housing Bill will revolutionise homelessness prevention and ensure rents are kept affordable.”
Maeve McGoldrick, head of policy and communications for Crisis Scotland, said: “Today’s vote marks a landmark moment in Scotland’s journey towards ending homelessness.
“We already have strong rights in place for people experiencing homelessness, but as we see from our frontline services, we need to do far more to prevent people losing their home in the first place. That means allowing people entering a housing crisis to get help earlier, so they can get support before it is too late.
“At Crisis we have been calling for new protections to stop people being forced from their homes for years. These new changes, contained in the Housing Bill, hold the potential to create a truly world-leading homelessness system, where everyone has a safe, secure place to live.”
Campaigners Living Rent said: “MSPs voted to pass the Housing bill and with it, rent controls. This bill wouldn’t exist without the work of Living Rent members.
“It caps rent increases between tenancies, clamps down on disrepair, and strengthens joint tenancy rights.”
The Scottish Greens also welcomed the decision: “40 years ago Margaret Thatcher abolished rent controls in Scotland.
“The Scottish Parliament just passed a Bill introduced by the Scottish Greens, which will allow them once more! This will keep rents affordable and offer safety and stability to renters.”
Graham Crocket, National Estate Agency Director at Aberdein Considine, has reacted to the passing of the new Housing (Scotland) Bill 2025.
The Bill empowers local councils to designate ‘Rent Control Areas’, capping rent increases to inflation plus 1%, and introduces stricter eviction rules while mandating rent history disclosures.
Grahamsaid: “The implementation of the Housing (Scotland) Bill 2025 is a turning point for landlords, property buyers and the wider property market. While the government frames this Bill as a step towards fairness and affordability, the ripple effects could be profound.
“With rent controls, enhanced tenant protections and new transparency requirements becoming law, landlords and investors will need to carefully reassess their positions, while first-time buyers could be among those best placed to benefit.
“For landlords, especially those operating in high-demand urban areas, the Bill represents a tightening of margins and a loss of flexibility. The prospect of capped rent growth and longer notice periods may prompt a sell-off of rental housing stock, particularly for older flats and tenements. This shift could flood the second-hand market with properties previously held for investment.
“If this happens, first-time buyers could find themselves with more choice and negotiating power than before. In cities like Glasgow and Aberdeen, where affordability ratios are more favourable, the impact could be especially pronounced. Entry-level homes may see a softening in price, giving new buyers a foothold in markets that have long felt out of reach.
“The Bill’s full impact will depend on how councils implement rent control zones and how landlords respond. For now, the market is watching, and first-time buyers may be wise to do more than just watch.”
Aberdein Considine has produced a short city-by-city forecast on the expected impact of the Housing (Scotland) Bill:
Glasgow: With an average house price of £191,000 and strong rental demand, Glasgow is likely to see moderate investor exits. Flats in areas like Dennistoun and Southside may enter the market, softening prices and improving access for first-time buyers.
Edinburgh: Scotland’s capital faces a declared housing emergency and high property values. Rent controls could be rolled out aggressively, prompting landlord exits in Leith and Southside. However, strong demand may keep prices buoyant, limiting gains for new buyers.
Aberdeen: Long subdued by oil sector volatility, Aberdeen’s market is already cool. The bill may accelerate existing trends, with modest price declines and increased affordability for buyers seeking value.
Stirling: Affordable and well-connected, Stirling could attract buyers priced out of Glasgow and Edinburgh. Investor exits near the university and city centre may boost supply of housing stock, stabilising prices and enhancing accessibility.
Perth: With a quieter market and rural appeal, Perth may see slower changes. However, increased listings of older rental stock could gently ease prices, especially for flats and terraced homes.
Aberdein Considine is an award-winning law firm with 21 offices and more than 450 staff across Scotland and the north of England. The firm is also Scotland’s largest solicitor estate agent with a national network of high street branches, including in the key cities of Aberdeen, Edinburgh, Glasgow, Perth and Stirling.
PLAN TO END CHLDREN LIVING IN UNSUITABLE ACCOMMODATION, SUPPORT VULNERABLE GROUPS AND BOOST INVESTMENT
Cabinet Secretary for Housing Màiri McAllan has published the Housing Emergency Action Plan to tackle the housing crisis.
The plan focuses on three key areas – ending children living in unsuitable accommodation, supporting the housing needs of vulnerable groups and supporting growth and investment in the housing sector.
In a statement to the Scottish Parliament, the Housing Secretary set out a number of key commitments, including:
A new commitment to invest up to £4.9 billion over the next four years, delivering around 36,000 affordable homes by 2029-30 and providing a home for up to 24,000 children.
Doubling investment in acquisitions this year to £80 million, which will help take between 600-800 children out of temporary accommodation.
Implement Awaab’s Law from March 2026, starting with damp and mould, subject to parliamentary approval, to ensure landlords promptly address issues hazardous to tenants.
A new £1 million national ‘fund to leave’ to provide financial support for up to 1,200 women and their children to leave an abusive partner.
Unlocking land for housing in rural areas by working with the Scottish National Investment Bank, landowners and public bodies
A new Ministerial direction to planning authorities.
Ms McAllan said: “Tackling the housing emergency will be a cornerstone in our efforts to achieve the Scottish Government’s key priority of eradicating child poverty. I am determined this action plan will deliver positive and lasting change.
“At the heart of my mission is ensuring children are not spending time in unsuitable accommodation or long periods in temporary accommodation; that the housing needs of vulnerable communities are met and that we create the optimum conditions for confidence and investment in Scotland’s housing sector.
“Our efforts so far since declaring a housing emergency have seen 2,700 families with children into a permanent home, up to December 2024. Our action plan will see tens of thousands more families have a place they can call home.
“Since I took up the role of Cabinet Secretary I have listened to calls from the sector for multi-year funding to give housebuilders more long-term certainty.
“Today I have committed to investing up to £4.9 billion in affordable homes over the next four years. This long-term certainty and increase in funding will support delivery of around 36,000 affordable homes and provide up to 24,000 children with a warm, safe home.
“We cannot tackle this emergency alone though and I need everyone from across the private and public sector to pull together and deliver this plan to ensure everyone in Scotland has access to a safe, warm and affordable home.”
Crisis Scotland’s Head of Policy and Communications Maeve McGoldrick said: “We welcome today’s announcement. Homelessness is the most acute form of poverty, and we see the damage it does through our frontline services every day.
“Investment in new housing will help prevent more people being forced from their homes, while the expansion of Housing First will provide a vital route out of homelessness for people who have been let down by services for too long.
“We can’t allow more people to be trapped in the limbo of the homelessness system– we need to act now to help build a Scotland where everyone has a safe, secure place to call home.”
Scottish Women’s Aid CEO Dr Marsha Scott said: “Scottish Women’s Aid warmly welcomes announcement of a roll-out of the original Fund to Leave pilots to the rest of Scotland.
“Every day we and our local Women’s Aid services see women and children struggling to get free of an abuser. The Fund to Leave offers a critical helping hand when women and children need it most.
‘Leaving’ is difficult and dangerous, and the Fund to Leave is such an important step to making leaving and staying free from an abuser a reality across Scotland.”
Right There works to prevent people becoming homeless and separated from their loved ones, and believes everyone deserves a safe place to call home.
Commenting on the plan, CEO, Janet Haugh said: “Scotland is in the midst of a national housing emergency which needs ambitious and robust action to reverse it.
“We are encouraged that today’s plan recognises the crisis our country is in, with over 53,000 people currently without a home, and over 10,000 children living in temporary accommodation.
“We welcome the focus on ending children’s time in unsuitable or temporary accommodation. Every child deserves a safe, stable place to call home – it is the foundation of wellbeing, learning and hope for the future.
“We know that a house alone is not enough. The right support around people – whether they are rebuilding after domestic abuse, facing poverty, or at risk of homelessness – is vital to turn housing into a home.
“We see every day the pressure on families and individuals waiting far too long in temporary accommodation. While progress is welcome, the reality is that thousands still need urgent solutions.
“We stand ready to play our part. Local organisations like Right There can be powerful delivery partners, bringing together housing, support and community. Sustainable investment and genuine collaboration will be critical.
“Housing is about more than bricks and mortar. It’s about fairness, dignity, and giving people the chance to thrive. The Housing Emergency Action Plan will only succeed if it holds true to those values.”
Scottish army HQ reborn as first phase of new redevelopment sells out
IN just over a year, the first phase of a former Edinburgh army headquarters has been transformed from derelict barracks into a thriving new community.
Craigiehall Meadows, formerly Craigiehall Barracks, has now reached a major milestone with Hillside Road, the first phase of the development to come to market, has now completely sold out.
In summer 2024, work began to breathe new life into 78 long-abandoned houses that once housed generations of army families.
Just over a year on, the first phase has seen 26 homes sold, worth a combined £7,185,000, and is already home to a thriving community of 53 people.
Tzana Webster, Head of Estate Agency at Ralph Sayer, which oversees all sales at Craigiehall Meadows, said: “When work first began just over a year ago, we knew we had a huge challenge ahead of us to bring this site to life and create something really special.
“The whole team has been incredible. Together, we’ve taken what was once an empty, forgotten place and turned it into one of Edinburgh’s most sought-after new communities in a truly beautiful location.
“To have sold out Hillside Road in just over a year is amazing. We always believed this would be a popular development, but the demand has gone far beyond what we imagined.
“Now, seeing this part of the development alive with families settling in, first-time buyers putting down roots and young professionals building their futures, all so happy in their new homes, makes every bit of the hard work worthwhile.”
The second phase of the development at Craigiehall Meadows launched in May, introduced two new streets, Riverside Road and Primrose Drive.
Riverside Road features 27 detached homes, 21 four-bedroom properties in the Holly, Hazel, Oak and Yew styles, along with six five-bedroom homes in the Pine and Alder styles.
A short walk away, Primrose Drive offers eight substantial five-bedroom Willow homes. Together, the 35 new homes combine generous space, landscaped gardens, high-quality finishes and modern, energy-efficient features, with prices ranging from £550,000 to £600,000.
Tzana added: “Hillside Road was our core focus for a long time, but now that this chapter has closed, we’re fully focused on driving forward with phase two and we’re confident Riverside Road and Primrose Drive will be every bit as successful.
“We’ve already seen an incredible amount of interest in these homes, and it’s easy to understand why. They’re spacious, beautifully finished and set in a location that’s perfect for families who want both room to grow and a real sense of community.
“With larger detached homes, landscaped gardens and the backdrop of the River Almond and surrounding woodlands, this next chapter offers something really special, and we can’t wait to welcome the next group of buyers into Craigiehall Meadows.”
Craigiehall Meadows is the latest chapter in the long story of a site that once played a central role in Scotland’s military history.
Established in 1939 to house army families, it became the Scottish Army Headquarters in 1951 and was active for decades, with regiments including The Black Watch based there until the barracks closed in 2019.
Now, the site is being carefully reimagined. What was once a military stronghold is fast becoming one of Edinburgh’s most desirable new neighbourhoods.
The site offers a tranquil, semi-rural lifestyle, just minutes from Cammo, Cramond and Dalmeny, yet still perfectly connected to the capital.
Viewings are now open by appointment for the Riverside Road and Primrose Drive show homes.
Early booking is strongly advised to avoid disappointment. To arrange a slot, contact Ralph Sayer on 0131 225 5567 or property@ralphsayer.com
To learn more about Craigiehall Meadows, please visit:
Join Edinburgh Tool Library and The Crannie for a screening of a powerful short film, War Without Bullets, about Glaswegian activist Cathy McCormack – who transformed her fight against poor housing conditions in her own community into a global movement for health justice.
The film will be accompanied by food and an open conversation about our experiences and hopes for our own homes, and our struggles and successes with fighting for safe and healthy housing conditions.
There will be more information about housing and energy advice at the event if you have any specific questions about your own situation.
Edinburgh-based homebuilder brings over 300 new homes to Edinburgh, East Calder and Falkirk
Miller Homes, one of Scotland’s leading homebuilders, is set to launch three highly anticipated new developments in the East of Scotland, bringing 328 new energy-efficient homes to sought-after locations within easy reach of Edinburgh.
The developments; West Craigs Mews in Edinburgh; Avonside Wisp in Whitecross, Falkirk; and East Calder Oaks in East Calder will offer a range of contemporary family homes designed to meet the needs of growing communities.
West Craigs Mews launches for sale on 30 August and will comprise 92 private homes including three-bedroom terraced houses, three and four-bedroom townhouses, and four and five-bedroom detached homes.
Avonside Wisp launches for sale on 6 September and features 169 three, four, and five-bedroom homes – perfect for families seeking a well-connected location near Linlithgow and Edinburgh.
East Calder Oaks is set to launch in October 2025. This community will include 67 of Miller Homes’ larger four and five-bedroom detached properties, offering spacious and flexible living for growing families in the desirable West Lothian area.
All three developments will feature Miller Homes’ latest collection of modern, energy-efficient properties, each designed with sustainability and comfort in mind. Every home also comes with a 10-year NHBC warranty for peace of mind.
Commenting on the upcoming launches, Miller Homes’ Sales Director for Scotland East, Neil Gaffney said: “We’re excited to bring these three developments to market, offering buyers a fantastic choice of high-quality new homes in some of the most desirable areas surrounding Edinburgh.
“From family-friendly detached houses in East Calder to a mix of townhouses and terraces in Edinburgh’s West Craigs Village, and a thriving new community in Whitecross, there’s something for everyone.
“With strong demand for high quality new homes in the East of Scotland, these launches mark an important milestone in our commitment to creating thriving communities where people are proud to live.”
The first homes at West Craigs Mews, East Calder Oaks and Avonside Wisp will be ready to move into in April 2026.
Interested buyers can register now to be the first to hear about the summer releases at millerhomes.co.uk.
THREE Edinburgh Labour MPs – Tracy Gilbert (Edinburgh North and Leith), Dr Scott Arthur (Edinburgh South West), and Chris Murray (Edinburgh East and Musselburgh) – came together with Places for People Scotland and tenants from across the city on Wednesday to build on joint engagement activity addressing housing queries.
After being elected, Tracy Gilbert MP noticed a trend in complaints and organised this meeting to support both tenants and Places for People Scotland.
In a first-of-its-kind collaboration, the Edinburgh MPs arranged the meeting with Places for People Scotland and Edinburgh Tenants Federation to support local tenants to proactively seek support on matters relating to their communities.
The meeting is a further step in the work Places for People Scotland has undertaken in the past 18 months in increasing customer engagement across the city.
The meeting covered matters raised by customers including understanding service charges, heating, and repairs and maintenance, as well as customer engagement.
By bringing all parties together, the MPs sought to bring together tenants’ voices to continue open, constructive, and effective dialogue.
Tracy Gilbert MP said:“Tenants deserve to feel heard and supported by their housing provider. As Edinburgh MPs, we were pleased to facilitate this meeting so residents could raise their concerns directly and begin to build stronger channels of communication.
“A lot of the issues raised centred on the transparency of bills from factors and the lack of clarity in communications.
“We hope that over the coming months these matters can be resolved, giving residents the confidence and reassurance they deserve.”
Dr Scott Arthur MP added:“Tenants in Edinburgh South West have understandably lost confidence in the service provided by Places for People Scotland.
“I’m therefore pleased that this meeting offered a chance to reset the relationship. It’s now in everyone’s best interest to work together constructively to rebuild trust and deliver the high-quality services that residents rightly expect and deserve.”
Chris Murray MP said: “I welcome Places for People Scotland’s commitment to an open, engaged, and transparent relationship with their tenants – demonstrated by our community meeting tonight.
“However, an engaged, transparent, and supportive housing provider and property factor should not be an exception, but an expectation.
“I will continue to work alongside residents, my fellow MPs, and Places for People Scotland, to ensure this is achieved.”
Kelly Brown, Director of Places for People Scotland, commented: “We recognise that there have been times in recent years where our communication with customers should have been better and we have taken the appropriate steps to improve this.
“Yesterday’s meeting marked another positive step forward, demonstrating what can be achieved when we work together.
“We are always listening. Over the last 18 months, we’ve worked closely with our customers and local MPs to improve the overall customer experience. For those whose homes are powered by a district heating system, we’ve brought in an internal expert to review all tariffs and procure a new partner.
“We remain committed to driving further improvements to ensure we provide a service that our customers can be proud of.”
Housing is a matter devolved to the Scottish Parliament.
12 Sept, 5.30pm
