Tag: crackdown

New powers to clamp down on anti-social behaviour in England

New Respect Orders will see repeat perpetrators of anti-social behaviour subject to tough restrictions

Hooligans who wreak havoc on local communities will face tough restrictions under new powers announced by the Home Secretary today.  

Meeting a manifesto pledge to crack down on anti-social behaviour, the new Respect Orders will give the police and local councils powers to ban persistent offenders from town centres or from drinking in public spots such as high streets and local parks, where they have caused misery to local people. These will be piloted prior to national rollout to make sure they are as effective as possible.

Perpetrators can also be required to address the root cause of their behaviour by being mandated to undertake positive rehabilitation, such as attending drug or alcohol treatment services, or an anger management course to address the underlying causes of their behaviour. 

Failure to comply with Respect Orders will be a criminal offence. Police will have the ability to immediately arrest anybody who is breaching their Respect Order.

Police will also be given stronger powers to seize vehicles involved in anti-social behaviour will also be strengthened, with officers no longer required to issue a warning before seizing the vehicles which bring misery to local communities. 

This will allow police to deal more swiftly with the scourge of off-road bikes in public parks and dangerous e-scooters on pavements, street racing and cruising. It will also assist the police in tackling car meets, which can see hundreds of cars gather in public spaces that often include loud aggressive engine revving and intimidating music. 

Home Secretary, Yvette Cooper said: “Too many town centres and neighbourhoods across our country are being plagued by anti-social behaviour, be it street drinking, harassment or vandalism on the high street or noisy and intimidating off-road bikes terrorising our estates.

“Antisocial behaviour chips away at communities’ sense of confidence and pride, undermines local businesses and can have a devastating impact on victims.  

“This cannot be allowed to continue. Respect Orders will give police and councils the powers they need to crack down on repeated anti-social behaviour, keeping our communities safe and ensuring repeat offenders face the consequences of their actions. We will also make it easier to seize the vehicles causing misery in too many neighbourhoods, including deafening off-road bikes or e-scooters ridden dangerously on the pavement. 

“These new powers alongside thousands more neighbourhood officers and PCSOs will help this government deliver on our mission to take back our streets.”

As well as prison sentences of up to two years, criminal courts will also be able to issue unlimited fines and community orders, such as unpaid work, and curfews as punishment for breaching a Respect Order. This will ensure that the most serious offenders are dealt with before their behaviour can escalate and cause further harm.

The new powers will be introduced as part of the forthcoming Crime and Policing Bill, partially replacing existing Civil Injunction powers for adults, to ensure a wider range of penalties as breaches will be dealt with in the criminal courts, alongside the new power of arrest. Existing legislation will be amended to allow the police to seize nuisance off-road bikes – and other vehicles which are used in an anti-social manner – without having to first give a warning to the offender.

Enhanced powers will complement the government’s commitment to restoring neighbourhood policing in England and Wales. The Neighbourhood Policing Guarantee will bring back police patrols to town centres, recruit thousands of additional officers to neighbourhood roles and ensure every community has a named local officer to turn to.

Deputy Chief Constable Andy Prophet, National Police Chiefs’ Council Lead for Anti-Social Behaviour, said: “I welcome the introduction of Respect Orders and stronger powers to seize vehicles being driven in an anti-social manner.

“Respect Orders will give the police and councils the ability crack down on those who persistently make our streets and public spaces feel unsafe. I am pleased to see the ability to ban offenders from our high street and parks, with a power of arrest for those who ignore such direction, as well as the power to require individuals to seek help for underlying causes of their poor behaviour such as drug or alcohol misuse.

“Similarly, giving officers the option to immediately seize vehicles from those who use their vehicle in an anti-social manner is welcome addition to the powers available to officers to crack down on ASB and make our street safer.”

Harvinder Saimbhi, ASB Help CEO said: “As the national charity that supports victims of ASB, we regularly hear from victims who share with us the impact and harm they experience from repeated incidents of ASB.

“We welcome the approach of addressing the root causes of the anti-social behaviour which will in turn work towards reducing reoffending rates, therefore bringing respite to victims and communities. We are keen to see how the respect orders will be implemented.”

31 arrested in crackdown on people- smuggling gangs

A Home Office crackdown against people-smuggling gangs and people exploiting the Common Travel Area (CTA) has led to the arrest of 31 people in multiple locations across the UK.  

As the UK government steps up its pursuit against the criminal groups abusing our borders on all fronts, Immigration Enforcement teams, alongside UK police forces and international partners, descended on locations in the UK including Belfast, Scotland, Liverpool and Luton as part of a three-day operation.   

Checks were conducted at major ports, airports, and road networks across the country, targeting illegal migration and disrupting smuggling routes. Ruthless criminal gangs, operating both in the UK and internationally, often exploit vulnerable migrants, charging them thousands of pounds to enter the UK illegally, luring them with false promises of a better life.  

During the operation, £400,000 of criminal cash and 10 fraudulent identity documents were seized. These documents, which are critical tools used by people-smuggling gangs, enable them to evade immigration controls.

Created by criminal networks, counterfeit documents allow migrants to bypass border checks, trapping vulnerable people in further illegal activities. By exploiting these people, the gangs not only profit but also place them at risk of severe legal and personal consequences.  

The multi-agency operation was led by Immigration Enforcement’s Criminal and Financial Investigations team in Northern Ireland, the Police Service of Northern Ireland (PSNI), the National Crime Agency (NCA), other UK police forces, and international partners.  

This operation is part of a national effort to stop irregular migration and human trafficking at key entry points across the UK, as the government works to tackle people-smuggling gangs and bring those exploiting vulnerable people to justice.

  

Minister for Border Security and Asylum, Dame Angela Eagle, said: “This government will not stand by as criminal gangs exploit vulnerable people, risking their lives and giving them false hopes of a better life in the UK.

“Driven by greed, these gangs have no regard for human life or safety, charging outrageous fees, preying on those desperate to escape hardship, and forcing them into illegal and dangerous situations.  

“We are taking the fight to them on all fronts under the leadership of our new Border Security Commander. Dismantling the business models of these gangs does not just apply to the small boats trade – we are also stamping out other routes into the UK to bring them to justice and slash their profits.” 

Home Office Immigration Enforcement Inspector, Jonathan Evans, said: “This operation has been a huge success and sends a clear message that the smuggling gangs who break our laws will face serious consequences.  

“We are taking action day in, day out to ensure we stay a step ahead of these criminal groups, disrupting them at the earliest possible stage. We will continue working relentlessly to ensure no one abuses the Common Travel Area or the UK’s borders. 

“I’m incredibly proud of our teams across the country, as well as our partners from the police, the National Crime Agency, and international counterparts, for their hard work and collaboration in carrying out this important operation.”

Crackdown to halt rise in phone thefts

Ministers pledge to crack down on ‘snatch thefts’

The Westminster government has pledged to crack down on ‘snatch thefts’ after this criminality soared by more than 150 per cent in the last year.

An estimated 78,000 people had phones or bags grabbed from them on the streets, with policing intelligence suggesting that this is being driven by increased demand for second hand smartphones, both in the UK and overseas.

To tackle this challenge head on, tech companies and manufacturers will be called to attend a Home Office summit on the issue, looking at the new innovations that could take on the illegal market. This will build on anti-theft smartphone features that some tech firms have already rolled out to protect their customers.

The government will also task police chiefs to tackle this scourge in neighbourhood theft. Operation Opal, the national police intelligence unit will launch an intelligence probe to gather urgent intel on the criminals who steal mobile phones, and where these devices end up. This will provide a stronger picture of the stolen mobile phone market, and identify what more needs to be done to tackle the problem.

Local police will also continue to surge police patrols in areas most at risk of serious violence, including robberies at knifepoint, with the government working with forces across the country to ensure that there is visible police presence in these hotspot areas to deter criminals and protect our communities.  

https://twitter.com/i/status/1830884206081143100

New Home Office analysis commissioned by ministers concerned by growing reports of this issue has revealed:

  • Crime Survey data estimates for the latest 12 months indicates the equivalent of more than 200 snatch thefts every day on streets across England and Wales, the highest rate in more than a decade, and almost 60 per cent higher than the annual average since 2012/13
  • the latest Crime Survey estimates also showed overall theft from the person, which includes snatch and stealth thefts as well as attempts to steal from the person, increased by more than a third in the past year
  • latest published estimates from the Crime Survey for England and Wales show that over one third (36 per cent) of theft from the person offences involved theft of a mobile phone in the past year

Policing Minister Dame Diana Johnson said: “With new phones coming to market and young people going back to school and university, many of us will have a new phone in our hands at this time of year.

” These figures are troubling and the government is determined to do whatever’s necessary to protect people entitled to walk the streets without the threat of robbery.

“As part of our Safer Streets mission, this new government is determined to crack down on snatch theft, knife-enabled robbery, and other crimes that make people feel unsafe in our communities, and we are working to get thousands more uniformed officers into our communities to restore neighbourhood policing.  

“Phone companies must ensure that any stolen phones can be quickly, easily and permanently disabled, rather than re-registered for sale on the second-hand market, and we will be meeting them soon to discuss what further action is required to make that happen.

“If we work together, government, tech companies and law enforcement can break the business model of the phone thieves and moped gangs who rely on this trade.”

National Police Chiefs’ Council lead for Personal Robbery, Commander Richard Smith, said: “Personal robbery can have a devastating impact on victims, leaving them with trauma which can be lasting.

“Criminals often target some of the most vulnerable in society, such as children, with threats that violence may be used, making robbery particularly traumatic. We continue to target those habitual criminals responsible for prolific offending, whilst working to prevent young people from being into this type of offending.

“During Operation Calibre, our national police week of action against personal robbery, police forces targeted their activity in over 1,250 known hotspot areas, increasing our visibility and operational activity and arresting those intent on committing crime.

“However, we know that we cannot arrest our way out of this problem. Manufacturers and the tech industry have an important role in reducing opportunities for criminals to benefit from the re-sale of stolen handsets.

“There are several tips you can do to reduce the chances of you becoming a victim, I encourage everyone to follow these and share them with family and friends. If in the unfortunate circumstances you are a victim of robbery, report it to the police or contact Crimestoppers.”

Prime Minister launches clampdown on criminal and violent disorder

Criminals intent on causing violence and unrest on our streets will be stopped in their tracks thanks to a new National Violent Disorder Programme, the Prime Minister has announced today. 

At a meeting of police chiefs in Downing Street this afternoon, he offered his clear backing to forces up and down the country – pledging that the government will work in direct partnership with them to stamp out the violent disorder seen in recent weeks. 

Following the meeting, he has announced the immediate creation of the new programme, which will bring together the best policing capabilities from across the country to share intelligence on the activity of violent groups so the authorities can swiftly intervene to arrest them. 

Local insight and data will be used to gain a national understanding of where these criminals are operating, including the British Transport Police alerting where they see a spike in train ticket sales that could be linked to organised violent disorder. 

It will also consider how we can deploy facial recognition technology, which is already used by some forces, more widely across the country. This will mean criminals can be targeted, found and brought to justice quickly. 

Prime Minister Keir Starmer said this afternoon: “I’ve just held a meeting with senior police and law enforcement leaders where we’ve resolved to show who we are. A country that will not allow understandable fear to curdle into division and hate in our communities and that will not permit, under any circumstances a breakdown in law and order on our streets.  

“Because let’s be very clear about this. It’s not protest. It’s not legitimate. It’s crime and violent disorder. An assault on the rule of law and the execution of justice.  

“And so, on behalf of the British people who expect their values and their security to be upheld, we will put a stop to it.”

The programme will also support the swift deployment of surge teams to forces who need them, for example, when they’re faced with intelligence that suggests organised violence in a particular area. 

The tragic events in Southport on Monday shone a light on the heroism of our emergency services and the work they do to keep the public safe. However, this was exploited by a criminal minority who directly targeted the police in a shocking display of aggression later that day which left fifty officers injured. 

The Prime Minister was clear that criminals will never be allowed to hide behind the legitimate right to protest in order to wreak havoc and intimidation in our communities. 

The plans form part of the government’s mission to take back our streets by halving serious violent crime and raising confidence in the police and criminal justice system. 

Home Secretary Yvette Cooper said: “Southport suffered a horrific attack that no community should ever have to face. But instead of being shown respect for their grief, the community had to endure violent disorder and thuggery. 

“For the emergency services who responded with bravery to save lives on Monday to then face attack themselves on Tuesday is disgraceful and it only adds to the trauma when we should be thinking of the families of the little girls, and making sure they can get justice.

“Communities have a right to feel safe without deliberate organised violence or thuggery in our streets. Criminals need to face the full force of the law and today we made clear that the police have our strong support in keeping the streets safe. We will work with senior police officers across the country to make sure there is rapid intelligence sharing and swift action to stop violent disorder and make sure criminals pay the price.”

Chief Constable Gavin Stephens, NPCC Chair said: “I would like to thank all the officers and first responders involved for their bravery and unity. At times like these it is encouraging to see the way forces come together to support each other, as well as the wider public.

“All of us in public leadership or in positions of influence have a responsibility to use our platform to help bring people together. It is more important than ever for us to call out disinformation, highlight harmful practices, report and condemn criminal and work together for a better society.”

“We welcome any support which helps us to strengthen our policing capability to deal with these types of incidents. We look forward to working with government and receiving more details on the creation of a National Violent Disorder Programme and further work on tools such as Live Facial Recognition.” 

Chief Constable Sir Andy Marsh, CEO at the College of Policing, said: “My thoughts remain firmly with the families of the little girls killed in Southport and the other people who are still recovering. I cannot begin to comprehend the extent of their grief and trauma at this time.

“This violence, from thugs who are hijacking the terrible grief felt across the country, is despicable, unacceptable and will not be tolerated. The same police officers who run towards harm to protect us are now being pelted with bricks, bins and fireworks. I’m grateful to the prime minister for extending his support to my colleagues as they deal with this criminality. 

“Tonight, and over the weekend, police officers will be out in large numbers to protect us and our families. The College of Policing is making sure public order commanders have the support and guidance to utilise the full extent of the law and the tactics available to us. 

“I say clearly to anyone who is seeking to bring further violence to our streets that your thuggish behaviour is not acceptable and not welcome in our communities. Police are already tracking down those involved in violence and anyone else thinking of joining in should know they will face the full force of the law.”

EARLIER this afternoon, Prime Minister Keir Starmer delivered a statement in Downing Street:

This week – we are a nation in shock.  

A country coming to terms with an attack so inexplicably vile… 

That fear is an understandable reaction.  

Our first thoughts of course are with the families at the heart of this…  

Their pain is unimaginable.  

And so I call on everyone to give them and indeed the wider community at Southport…    

The space to grieve.  

And time for the authorities in Merseyside… 

To do their job.  

There will be a time for questions.   

And we will make sure that the victims and families in Southport…  

Are at the heart of that process…  

That’s the very least that we owe these families.  

But we also owe them justice.  

So while there’s a prosecution that must not be prejudiced…  

For them to receive the justice that they deserve…  

The time for answering those questions is not now.  

And I remind everyone that the price for a trial that is prejudiced…  

Is ultimately paid by the victims and their families.  

Who are deprived of the justice that they deserve. 

Let me turn now to the actions of a tiny, mindless minority in our society.  

Because in the aftermath of this attack  

The community of Southport had to suffer twice.  

A gang of thugs, got on trains and busses… 

Went to a community that is not their own…  

A community grieving the most horrific tragedy…  

And then proceeded to throw bricks at police officers.  

Police officers who just 24 hours earlier…  

Had been having to deal with an attack on children in their community.

Their community.  

And make no mistake… 

Whether it’s in Southport, London – or Hartlepool…  

These people are showing our country exactly who they are. 

Mosques targeted because they are Mosques.  

Flares thrown at the statue of Winston Churchill.  

A Nazi salute at the Cenotaph.  

And so I’ve just held a meeting with senior police and law enforcement leaders…  

Where we’ve resolved to show who we are.  

A country – that will not allow understandable fear… 

To curdle into division and hate in our communities.  

And that will not permit, under any circumstances…   

A breakdown in law and order on our streets.  

Because let’s be very clear about this.  

It’s not protest.  

It’s not legitimate.  

It’s crime… 

Violent disorder.   

An assault on the rule of law and the execution of justice.  

And so on behalf of the British people… 

Who expect their values and their security to be upheld… 

We will put a stop to it.  

I want to thank all of the police officers, across the country…  

Who have already, as they so often do…  

Stood up to intimidation and violence in the past few days…  

And indeed, throughout the summer.  

And let me be clear – the meeting this afternoon was not about pointing the finger of blame…  

That is not how this Government of Service conducts its business…  

Because it doesn’t work.  

Rather – this was a meeting to pull together our response…  

A response both to the immediate challenge…  

Which is clearly driven by far-right hatred.  

But also – all violent disorder that flares up.   

Whatever the apparent cause or motivation – we make no distinction…  

Crime is crime.  

And so – to that end…  

I can announce today, that following this meeting…  

we will establish a national capability, across police forces…  

To tackle violent disorder.  

These thugs are mobile…  

They move from community to community…  

And we must have a policing response that can do the same.  

Shared intelligence…  

Wider deployment of facial recognition technology…  

And preventive action – criminal behaviour orders…  

To restrict their movements…  

Before they can even board a train…  

In just the same way we do with football hooligans. 

And let me also say to large social media companies and those who run them…   

Violent disorder clearly whipped up online… 

That is also a crime.  

It’s happening on your premises.  

And the law must be upheld everywhere.  

That is the single most important duty of Government… 

Service rests on security.  

And we will take all necessary action…  

To keep our streets safe.

E-Bikes: Nine charged in Leith road safety crackdown

Nine people have been charged in connection with road traffic offences in Leith during a day of action to target illegal e-bikes and e-scooters.

Officers visited the Leith Walk area on Friday, 10 May, 2024 following concerns from local residents.

Six riders were charged in connection with road traffic offences relating to the illegal use of the electric bikes and scooters resulting in their vehicles being seized.

Three drivers were charged in connection with using mobile phones while driving.

Constable Allan MacDonald, Leith Community Policing Team, said: “The safety of all road users is a priority for us and we’ll continue to tackle illegal, dangerous acts which put others at risk.

“Unregistered electric scooters and non-compliant electric bikes should not be used on public paths or roads. They can only be used on private land with the owner’s permission. They are classified as Personal Light Electric Vehicles (PLEVs) and are subject to the same legal requirements as any other motor vehicle, meaning that they must be insured and drivers must have a valid driving licence.

“Anyone purchasing an e-scooter or e-bike should be aware of the law and the implications of using one in a public place.”

‘To the shoplifters and those abusing shopworkers, enough is enough’

Prime Minister launches retail crime crackdown

Serial or abusive shoplifters will face tougher punishments as the Prime Minister sets out tough new action to crack down on retail crime and protect UK highstreets.

Assaulting a retail worker will be made a standalone criminal offence in England, sending a clear message that there will be tough consequences for this unacceptable behaviour. 

Perpetrators could be sent to prison for up to six months, receive an unlimited fine and be banned from going back to the shop where they committed their crimes, with Criminal Behaviour Orders barring them visiting specific premises. 

Breaching an order is also a criminal offence and carries a five-year maximum prison sentence. For the most serious cases of assault, such as causing grievous bodily harm with intent, offenders could face a life sentence.

The move to create the new offence follows longstanding campaigning on this issue from Matt Vickers MP, and some of the biggest retailers, calling for more action to better protect their staff. 

The UK government is also stepping up action to clamp down on offenders who repeatedly target the country’s high streets, with serial offenders forced to wear tags to track their movements. 

These tags will be a constant and physical reminder to offenders that the Probation Service can find out where they have been and when, and that they risk being sent to prison if they refuse to obey the rules. Under an amendment to the Criminal Justice Bill, if an offender is found guilty of assaulting staff three times, or is sentenced for shoplifting on three separate occasions, they should be made to wear a tag as part of any community order.

Ahead of this legislation coming in, the UK government will partner with a police force to pilot a bespoke package of community sentencing measures which can be used by judges to tackle high levels of shoplifting, sending a clear message that repeat criminality will not be tolerated.

The government is also ramping up the use of facial recognition technology to help catch perpetrators and prevent shoplifting in the first place. Backed by a £55.5m investment over the next four years, the police will be able to further roll this new state of the art technology.

This will include £4m for bespoke mobile units that can be deployed to high streets across the country with live facial recognition used in crowded areas to identify people wanted by the police – including repeat shoplifters.

The mobile units will take live footage of crowds in towns and on highstreets, comparing images to specific people wanted by the police or banned from that location. Police in the area will then be alerted so they can track down these offenders.  

Prime Minister Rishi Sunak said: “Since 2010, violent and neighbourhood crime in England and Wales has fallen dramatically, showing our plan to keep our streets safe is working. Yet shoplifting and violence and abuse towards retail workers continues to rise.

“I am sending a message to those criminals – whether they are serious organised criminal gangs, repeat offenders or opportunistic thieves – who think they can get away with stealing from these local businesses or abusing shopworkers, enough is enough.

“Our local shops are the lifeblood of our communities, and they must be free to trade without the threat of crime or abuse.”

The action set out today builds on the successes already through the police’s Retail Crime Action Plan, which was commissioned by the Crime and Policing Minister, Chris Philp last year.

This included a range of measures, such as a police commitment to prioritise urgently attending the scene of shop theft involving violence against a shop worker, where security guards have detained an offender or where attendance is needed to secure evidence, which is showing signs of progress.

Home Secretary James Cleverly said: “There is quite simply no excuse for threatening behaviour or stealing – which can run other people’s livelihoods into the ground, while being traumatic for workers. 

“To turn a blind eye to retail crime shakes the foundations of law and order which protect our society and that is unacceptable. We are enhancing our plan and doubling down on the zero-tolerance approach needed to fight back. 

“The number of offenders being charged for these crimes is increasing and while I want to see more people face consequences for their actions, our plan is designed to help put a stop to these crimes happening in the first place.”

The government has driven forward significant efforts to tackle retail crime in the past year, bringing together policing and business to commit to smarter, more joined up working to reduce criminal behaviour and rebuild public confidence in the police response when it does occur. 

Crime and Policing Minister Chris Philp said: “Sadly if you speak to anyone working in retail, they will tell you of the verbal abuse and sometimes violent assaults they’ve been victims of, simply for trying to do their job. 

“In no other work place would this be accepted. I have been driving forward action to improve the police response to retail crime since I became Policing Minister, because nothing less than a zero-tolerance approach will do.

“That’s why today we’re sending a clear message to criminals that enough is enough bringing forward further measures to protect retail workers and crack down on those who continuously disregard the law.”

A specialist new police team set up last year is building intelligence on organised retail crime gangs funded through ‘Pegasus’, a first-of-its-kind business and policing partnership backed by 14 of the UK’s biggest retailers, National Business Crime Solutions and the Home Office, launched to radically improve the way retailers are able to share intelligence with police to identify more offenders. The unit forms part of Opal, the national police intelligence unit for serious organised acquisitive crime.   

Where CCTV or other digital images are secured, police are committed to running this through the Police National Database, as standard, to aid efforts to identify prolific offenders or potentially dangerous individuals. This builds on the pledge by police forces across England and Wales that they will follow up on all lines of enquiry, where there is a reasonable chance it could lead them to catching a perpetrator and solving a crime.

All police forces across England and Wales made another significant commitment last year to prioritise police attendance at the scene of a retail crime incident where violence has been used towards shop staff, where an offender has been detained by store security, or where evidence needs to be secured and can only be done by police personnel.

Paul Gerrard, Campaigns and Public Affairs Director of The Co-op Group, said: “The Co-op sees every day the violence and threats our colleagues, like other retail workers, face as they serve the communities they live in.

“We have long called for a standalone offence of attacking or abusing a shopworker and so we very much welcome the Government’s announcement today.

“The Co-op will redouble our work with police forces but these measures will undoubtedly, when implemented, keep our shopworkers safer, protect the shops they work in and help the communities both serve.”

Helen Dickinson, Chief Executive of the British Retail Consortium, said: “After relentless campaigning for a specific offence for assaulting retail workers, the voices of the three million people working in retail are finally being heard.

“The impact of retail violence has steadily worsened, with people facing racial abuse, sexual harassment, threatening behaviour, physical assault and threats with weapons, often linked to organised crime. Victims are ordinary hardworking people – teenagers taking on their first job, carers looking for part-time work, parents working around childcare.

“This announcement sends a clear message that abusive behaviour will not be tolerated and it is vital the police use this new legislation to step up their response to incidents. Together, we must stamp out this scourge in crime that has been sweeping the nation and ensure retail workers are given the vital protections they deserve.

Sharon White, Chairman of the John Lewis Partnership, said: “Retail crime is never victimless – it costs retailers over £1 billion every year and can have a huge impact on the shop workers involved. 

“We’ve long called for violence towards retail workers to be recognised as a standalone offence so welcome this announcement, which sends a clear message that abuse will never be tolerated. It will help deter acts of aggression, and allow police to drive prosecutions should instances escalate.”

Ofcom proposes ban on inflation-linked mid-contract price rises

Ofcom also reveals that take-up of social tariffs more than doubled in the last year, but millions of eligible customers remain unaware of them

Telecoms customers must be told upfront in pounds and pence about any price rises their provider includes in their contract, under new consumer protection plans set out today by Ofcom.

With most major phone, broadband and pay TV companies now including mid-contract price rises linked to uncertain future inflation, we are concerned that customers’ contracts do not provide sufficient certainty about the prices they will pay.

So Ofcom are proposing to introduce tougher protections for customers by banning this practice.

Confusing price rise terms risk undermining competitive market

Competition helps keep prices down. Although some broadband prices have increased this year, over the last five years, average prices for broadband and mobile services in the UK have fallen in real terms. At the same time, companies have been investing in upgrading their networks, while average speeds and data use have increased.[1]

However, for competition to work, consumers must be able to shop around with confidence.

In recent years, pricing practices where providers impose an annual rise linked to unpredictable future inflation, plus an additional percentage of typically 3.9%, have become significantly more widespread, undermining customers’ understanding of what they will pay.

Timeline: Introduction of inflation-linked price variation terms including an additonal fixed percentage

What we have found

Our analysis of providers’ data shows that as of April 2023 four in ten (11 million) broadband customers and over half of mobile customers (36 million) were on contracts subject to inflation-linked price rises. We estimate that these numbers may grow further, to around six in ten of both broadband and mobile customers, as Three and Virgin Media apply inflation-linked in-contract price rise terms to more of their customers’ contracts during 2023/24.

However, awareness and understanding of these terms is very low.  More than half (55%) of broadband customers and pay monthly mobile customers (58%) do not know what inflation rates such as CPI and RPI measure. And of those who are with providers that use inflation-linked price rises, very few broadband (16%) and mobile customers (12%) were both aware of the price rise and able to identify that it was inflation-linked with an additional percentage.[2]

We also found that even when people do consider future inflation-linked price rises when choosing a contract, they often do not understand them fully and find it difficult to estimate what the impact could be on their payments.

Between January and October 2023, Ofcom received over 800 complaints related to price rises – almost double the volume of complaints received during the same period in 2021 – many of which highlighted uncertainty created by inflation-linked price rises.

Our conclusions

We have provisionally concluded that inflation-linked mid-contract price rise terms can cause substantial amounts of consumer harm by complicating the process of shopping for a deal, limiting consumer engagement, and making competition less effective as a result.

These terms also require customers to unfairly assume the risk and burden of financial uncertainty from inflation, with tangible impacts on their ability to manage costs at a time when household budgets are already stretched to the limit.

Toughening our rules

To tackle this problem, we propose to introduce a new rule requiring that any price written into a customer’s contract would need to be set out in pounds and pence, prominently and transparently, at the point of sale. That includes being clear about when any changes to prices will occur.

This would prevent providers from including inflation-linked, or percentage-based, price rise terms in all new contracts.

Example of how the £/p requirement would apply

Before and after diagram

Dame Melanie Dawes, Ofcom’s Chief Executive, said: “At a time when household finances are under serious strain, customers need prices to be crystal clear. But most people are left confused by the sheer complexity and unpredictability of inflation-linked price rise terms written into their contract, which undermines customers’ ability to shop around.

“Our tougher protections would ban this practice once and for all, giving customers the clarity and certainty they need to secure the best deal for their needs and budget.”

Next steps

We are consulting on this proposed new requirement until 13 February 2024, and plan to publish our final decision in spring 2024.

Subject to responses, we intend for the new rule to come into effect four months after the publication of our final decision. This period reflects our concern about the scale of consumer harm balanced against the need to give providers sufficient time to make the necessary changes to their processes and business plans.

Enforcement action

Separately, Ofcom have been investigating whether phone and broadband companies complied with our previous rules between March 2021 and June 2022. We have found that a small number of providers may not have given some customers clear information about price rises at the right time, creating a potential compliance concern.

We have discussed these concerns with the relevant providers and secured refunds for some affected customers. We will continue to discuss our remaining concerns with these providers, escalating to separate, targeted enforcement action if necessary.

Social tariff take-up doubles in a year

Ofcom has also today published its annual Pricing Trends report, which this year includes the latest take-up and awareness figures for social tariffs.

Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. Some providers call them ‘essential’ or ‘basic’ broadband.

Take-up of social tariffs increased to 380,000 in September 2023, up from 147,000 a year earlier, meaning more customers are benefitting from the savings the tariffs offer. However, awareness among eligible customers remains a challenge. Just over half (55%) of eligible households remain unaware of social tariffs; and while take-up is improving, it remains low as a proportion of all eligible households (8.3%).

For the first time, we have published take-up figures for each of the largest providers of broadband social tariffs.

Social tariff take-up: February 2022 to September 2023 (000s)



Bar chart showing take up of social tariff from February 2022 to September 2023“No data” indicates that we did not collect social tariff take-up figures in a particular month: these values are estimated and do not represent actual take-up.

BT has the largest share of broadband customers taking a social tariff (72%), followed by Sky (13%), Virgin Media (6%), Vodafone (4%), KCOM (1%) and Shell Energy (0.3%).

These proportions are partly a reflection of the length of time over which different social tariff products have been available. TalkTalk is the only major broadband provider not to offer a social tariff.

UK Government crackdown on illegal sale of vapes

‘Bold new measures’ to combat rising levels of youth vaping to be announced this week

  • A new ‘illicit vapes enforcement squad’ – backed by £3 million of government funding – to be formed to enforce rules on vaping and tackle illegal sales of vapes to under-18s
  • Call for Evidence also launched to identify opportunities to stop children vaping

The UK Government is expected to unveil tough new measures to combat the illegal sale of vapes to under-18s as part of its plans to reduce smoking and tackle youth vaping in England.

In his speech at Policy Exchange on Tuesday 11 April, Health Minister Neil O’Brien is expected to announce a new ‘illicit vapes enforcement squad’ – backed by £3 million of government funding – to enforce the rules on vaping and tackle illicit vapes and underage sales.

Working across the country, the enforcement squad led by Trading Standards will share knowledge and intelligence across regional networks and local authorities.

It will undertake specific projects such as test purchasing in convenience stores and vape shops. It will also produce guidance to help build regulatory compliance, and will have the power to remove illegal products from shops and at our borders.

The minister is also expected to announce the launch of a Call for Evidence to identify opportunities to reduce the number of children accessing and using vapes, while ensuring they remain available as a quit aid for adult smokers.

It will explore topical issues such as the marketing and promotion of vapes and the environmental impact of disposable products.

Health Minister Neil O’Brien said: “Smoking kills, so our priority is to prevent people smoking, and support them to quit. We remain committed to our ambition to be smokefree by 2030.

“However, while vaping is a preferable alternative to smoking for adults, we are concerned about the rise in youth vaping, particularly the increasing use of disposable vaping products.

“The new illicit vapes enforcement squad will work across the country and clamp down on those businesses who sell vapes to children – which is illegal – and get them hooked on nicotine. Our Call for Evidence will also allow us to get a firm understanding of the steps we can take to reduce the number of children accessing and using vapes.”

Smoking prevalence in England in 2021 was 13.0%, the lowest on record, thanks to measures such as doubling duty on cigarettes since 2010 and continued funding to local stop smoking services. In 2021-22, £68 million of funding from the public health grant was spent on stop smoking services by local authorities, and nearly 100,000 people quit with the support of a stop smoking service.

In addition, £35 million was committed to the NHS last year so that all smokers admitted to hospital will be offered NHS-funded tobacco treatment services.

Crackdown on benefits fraudsters

A £510 million funding boost targeted at fraudsters lying to the DWP about their benefit claims has been announced by the UK Government.

The money will be used to improve the department’s capability and capacity to detect and deter benefit fraud and catch fraudsters, recovering more taxpayer money that funds essential public services.

This crackdown will include 2,000 trained specialists to review claims by carrying out property checks, following up earning declarations of self-employed claimants and cross-checking bank details.

It builds on the department’s highly skilled and agile counter-fraud team and investigators in cyber security and serious and organised crime.

They led government action to tackle organised crime groups seeking to exploit support during the pandemic, shutting down systematic attacks on the benefit system and preventing at least £1.9 billion in benefits from being paid to people trying to scam the system.

Thérèse Coffey, Secretary of State at the Department for Work and Pensions, said: “Investing in measures to fight fraud protects honest taxpayers’ money and stops criminals funding their illicit activities off the back of our welfare system.

“We know the characteristics of a suspicious claim. This half a billion-pound cash injection is a clear message to fraudsters and criminal gangs. Anyone trying to con us will get caught out.”

A recent case handled by the counter-fraud team supported a high value fraud bust with police in Stratford-upon-Avon. Operation Iggy was a sting on a woman who had made 14 Universal Credit claims using false identity documents for a total of £270,000.

She was arrested, with the false documents found in her house, and sentenced to 30 months in prison, with DWP now recovering the money.