Fort Kinnaird has installed a giant giving box to help give back to those most impacted by the pandemic in the local community.
Located outside Tony Macaroni, visitors can use contactless payment to easily donate £3, £5 or £10 to Radio Forth’s Cash for Kids Mission Christmas campaign. The giving box will flash in response and say a special thank you following any donation it receives.
Cash for Kids Mission Christmas supports underprivileged children in Edinburgh, from birth right up to the age of 18, by ensuring they wake up to a gift on Christmas morning.
The campaign is a lifeline to families living in poverty, for who Christmas is a luxury they just can’t afford. While it won’t change their circumstances, it helps to make Christmas Day feel that little more special in a year that has been especially hard for them.
Liam Smith, centre director at Fort Kinnaird, said:“This festive season, it seems only right to focus on supporting the people and charities who are going above and beyond to help the people most in need in our community.
“We’ve designed the Giving Box to allow our shoppers to choose the amount they want to donate and have used a contactless payment option to ensure our customers feel as safe as possible. We hope our customers will enjoy reversing the role of Santa and giving back to this amazing initiative that helps make a real difference to children and families across Edinburgh and the Lothians.”
The centre has also launched a competition to reward someone who has gone out of their way to support the local community this year with £250 to spend on themselves at Fort Kinnaird as a small ‘thank you’ for all their hard work.
Victoria Hendry, Charity Manager of Radio Forth’s Cash for Kids Mission, said: “We’re absolutely delighted that Fort Kinnaird have selected Radio Forth’s Cash for Kids as their charity partner this Christmas. The Giving Box is a fantastic, innovative way of fundraising and we are thrilled to be involved.
“Our Mission Christmas campaign sees thousands of applications for disadvantaged children living across Edinburgh, the Lothians, Fife & Falkirk. At this time of year we appreciate the support from corporates and local businesses but this year more so than ever as we face the challenges of Covid. We thank the colleagues at British Land and Fort Kinnaird for their on-going support and look forward to seeing how successful the Giving Box is this winter.”
Throughout December Fort Kinnaird’s core opening hours will be from 9am to 9pm Monday to Friday, 9am – 6pm on Saturday, and 10am – 6pm on Sunday. Many retailers will be offering extended opening hours which can be viewed on individual shop’s websites. Free parking is available as usual and shoppers are being encouraged to visit outside of peak times if they can.
Almost half of older people say they’ll spend the season alone
Many older people are set to ignore the Government’s easing of coronavirus restrictions over the festive season and spend this Christmas alone, according to a new survey.
Prime Minister Boris Johnson and Scotland’s First Minister Nicola Sturgeon have announced that lockdown restrictions will be eased between December 23rd and 27th to allow up to three households to mix over the Christmas period.
However, in a survey of 1,000 people by retailer Chums, 46% of Brits aged 55+ said they will ignore this lift in the coronavirus restrictions and spend Christmas with only their household.
This news comes after SAGE warned that the UK could see a massive spike in COVID-19 cases in January if Christmas festivities carried on as normal this year.
A further 24% of older Brits surveyed said they are “less likely” to spend Christmas with another household due to the coronavirus pandemic. Only one-fifth of people (21%) said that they would carry on as usual this year.
Coronavirus is known to disproportionately affect older people and for many older Brits this is precisely the reason why they are choosing not to mix this Christmas.
One third of the older people surveyed by Chums (33%) said they were worried about theirs and members of their household’s health over the festive season.
Josh Rubin, managing director at Chums, said: “After such a challenging year, we are pleased to see that restrictions will be eased for Christmas to allow many older people to celebrate with their loved ones.
“However, coronavirus won’t be taking a Christmas holiday. It is still a very real and present threat to older people in the United Kingdom.”
“Our study has found that a lot of older Brits are not prepared to take this risk, especially since social distancing guidelines are still in effect which may be difficult for many households to accommodate.”
Have yourself a virtual Christmas
Chums has also created a list of six festive activities you can do over Zoom if your family cannot be together this season:
Christmas jumper contest
Who will turn up wearing the wackiest Christmas jumper? In the weeks leading up to Christmas Day, each family member could be tasked to hunt down the loudest, funniest and downright tackiest jumper they can find. Every participant could also contribute a small amount of money to purchase a fun gift for whomever is voted the winner.
Create and exchange your own ecards
A fun, environmentally friendly way to exchange Christmas cards this year could begin with designing your own online. These can be exchanged via email to see who has the funniest or most creative Christmas card. The more technologically advanced may want to make something on Photoshop, but there are also plenty of websites where the average Joe can easily design their own Ecard free online.
Virtual Secret Santa
Secret Santa is a fun tradition for many families in the United Kingdom and there’s no reason this has to change because of coronavirus. Draw Names has created an online Secret Santa tool, for instance, where families can take part. Set a monetary value, find a great gift online and mail it to your loved one before doing a virtual unwrapping via Zoom.
The ultimate Christmas playlist
No Christmas party is complete without the perfect playlist to match, and families who are unable to spend the season together can collaborate on one from home. Spotify allows multiple users to add songs to a playlist, which can then be streamed on your video call to liven up the party.
Christmas scavenger hunt
Teams can scour their respective households for seasonal clues in a virtual Christmas scavenger hunt. Furthermore, there are many options for unique hints that can extend the game online. Who can find the funniest dressed-up pet via Google search? Or who can find the worst Santa impersonator?
6. Gingerbread house project
Whether they decide to hold a decorating competition via video or just enjoy the festive treats while watching a Christmas movie over Zoom, making gingerbread houses online is a fun way to champion togetherness and combat loneliness this yuletide.
Chums has even launched a competition where bakers who do this can share snaps of their gingerbread houses on Chums’s Facebook post and the most creative entrant will win a festive hamper worth £100.
To protect the NHS, the UK government must abandon ‘rash’ plans for household mixing
Two leading medical journals – the British Medical Journal and the Health Service Journal – have joined forces to warn that the UK’s plan to ease Covid rules over Christmas is a “rash decision” that will “cost many lives”:
Since the UK’s first lockdown in March, the government has had one (perhaps only one) consistent message—protect the NHS.
Now, with the number of hospital patients with covid-19 again on the rise, and a third wave almost inevitable, the New Year is likely to see NHS trusts facing a stark choice: be overwhelmed or stop most elective and non-urgent work. Rather than lifting restrictions over Christmas as currently planned, the UK should follow the more cautious examples of Germany, Italy, and the Netherlands.
By and large the NHS has coped well with the additional caseload from covid-19 patients during the autumn. The second wave began to hit hospitals at the start of September. Government figures report 451 inpatients with covid-19 in England on 2 September.1 Over the ensuing 10 weeks, the numbers rose steadily and then rapidly, peaking at a reported 14 712 inpatients in England on 23 November.
If the third wave turns out to be of the same order of magnitude as the second wave, the health service should manage. But this will be the case only if the third wave starts with a broadly similar extra caseload of covid-19 inpatients as at the beginning of the second wave: around 450.
With current restrictions failing to control the virus, extrapolation suggests that the actual figure is likely to be more than 40 times higher, as we explain below. The planned relaxation of restrictions over Christmas will boost the numbers further as the NHS also struggles with the additional demands of winter.
England went into lockdown on 5 November, and the number of inpatients with covid-19 began to fall, down to 12 968 on 5 December.1 If this rate of decline had continued, the English NHS would have been on course for just under 11 000 covid-19 inpatients on 31 December.
However, in the past two weeks, despite most of the country being in tiers 2 or 3 of restrictive measures, numbers of inpatients have started to rise again. By 14 December (the latest data available) the covid bed occupancy had climbed back to 15 053.
Unless something happens to change this trajectory, hospitals in England will have just short of 19 000 patients with covid on New Year’s Eve. This figure, derived by extrapolating a straight line from 5 December to 14 December through to 31 December, would be almost exactly the same as the 18 974 peak of the first wave on 12 April.
The NHS currently has around 95 000 general acute beds. It is operating with around 10% fewer beds than a year ago as a result of infection prevention and control measures introduced to try to stop the spread of covid in hospitals.
The main effect of a further surge in covid-19 inpatients is likely to be felt most by those with other conditions. The NHS has learnt from the first and second waves and has robust plans to rapidly increase intensive care capacity, including through the Nightingale hospitals. But how are these to be staffed? A large influx of patients with covid-19, similar or greater than that seen in the autumn, can only be managed if staff and other resources are diverted from treating non-covid patients.
Having recovered much of their capacity for elective and non-urgent care during the autumn, NHS trusts in the most pressured regional health systems are already having to cancel almost all such activity because of the resurgent virus.
A substantial third wave could wipe out almost all the reductions in waiting times for elective procedures achieved in the past 20 years. Average waiting times will reach 12 months by March next year.
This will take years to recover from, at the cost of much suffering and loss of life.
The coming months are also likely to see the NHS under intense winter pressures from seasonal outbreaks of norovirus, increased admissions of frail older people, and the peak of staff absence. The NHS will also be in the middle of delivering the largest vaccination programme in its 72 year history, through already overstretched general practices and hospitals.
Even if NHS England succeeds in vaccinating all those “at risk” by Easter, this won’t be in time to prevent hospital admission and death for many during the next few months. NHS Track and Trace, which in fact has almost nothing to do with the NHS, continues to squander money on failure.
So too does the mass testing of asymptomatic people using lateral flow tests that are not fit for purpose.
London and many neighbouring counties will enter tier 3 on 16 December. However, other areas such as Kent, which has been in tier 3 since 2 December, are still seeing strong increases in hospital admissions. These measures are clearly inadequate.
Ministers are meeting on 16 December to review current restrictions for England. When they devised the current plans to allow household mixing over Christmas they had assumed the covid-19 demand on the NHS would be decreasing. But it is not; it is rising, and the emergence of a new strain of the virus has introduced further potential jeopardy.
Of particular concern is the effect on staff, many of whom have already worked through the hardest nine months of their professional lives. Levels of burnout and sickness absence are likely to exceed those already experienced.
What should be done
Members of the public can and should mitigate the effect of the third wave by being as careful as possible over the next few months. But many will see the lifting of restrictions over Christmas as permission to drop their guard. The government was too slow to introduce restrictions in the spring and again in the autumn.
It should now reverse its rash decision to allow household mixing and instead extend the tiers over the five day Christmas period. In order to bring numbers down in advance of a likely third wave, it should also review and strengthen the tier structure, which has failed to suppress rates of infection and hospital admission.
This joint editorial is only the second in the more than 100 year histories of The BMJ and the Health Service Journal. We are publishing it because we believe the government is about to blunder into another major error that will cost many lives.
If our political leaders fail to take swift and decisive action, they can no longer claim to be protecting the NHS.
The BBFC has published a list of ‘Santa Safe’ films that focus on the origin story of Father Christmas.
All films watched and vetted by BBFC staff to ensure that they don’t spoil the ‘Santa secret’.
All films featured rated U and PG, so suitable for the whole family.
The British Board of Film Classification (BBFC) has published a list of ‘Santa Safe’ films that focus on the origin story of Father Christmas, to help busy families who want to keep the magic of Christmas alive.
The list features nine festive films, all of which have been vetted by BBFC staff to ensure that they don’t spoil the ‘Santa secret.’
All the films picked are rated U and PG, so they are suitable for the whole family. Arthur Christmas, Klaus, The Polar Express, The Snowman, The Grinch and The Christmas Chronicles all feature.
Sarah Peacock, Compliance and Education Manager, said: “Christmas is one of the most magical times of the year for families, but sometimes enquiring little minds can often start asking difficult questions about exactly how their presents are delivered.
“Understandably, parents and carers want to keep that festive magic and mystery alive for as long as possible.
“We know that this time of year can be incredibly busy and stressful for parents and carers, who are already time poor – which is why we’ve published a list of ‘Santa Safe’ films that don’t spoil the ‘santa secret’ for kids.
“We’ve watched and vetted the films so you don’t have to, can press play with confidence and keep the magic alive for another year or two. There’s not a false beard in sight!”
The BBFC has also published a wide range of Christmas themed content and activities to keep families entertained this festive period, no matter what your festive celebrations look like:
Our latest ‘Movie Night with the BBFC’ pack features Klaus, and includes everything you need to know about the film as well as activities, games, and discussion points to keep the movie magic alive once the credits roll.
Families who might be spending time apart this year can check out a list of films that are themed around long distance, all rated from U to 12. The BBFC is encouraging those who aren’t able to spend the festive season this year to organise a festive film watch along – by either watching a film together and chatting over a messaging service, or downloading the Chrome extension TeleParty.
– Morrisons to deliver mince pies, mulled wine and pigs in blankets via Deliveroo this Christmas –
– Festive favourites to be delivered to homes in as little as 30 minutes –
Morrisons is helping its customers get into the Christmas spirit by adding festive favourites such as mince pies, mulled wine and pigs in blankets to its Deliveroo range.
The addition of Morrisons’ seasonal treats to the Deliveroo offering is perfect for any festive cravings and means customers don’t even need to leave the comfort of their house to enjoy them. Instead, orders can be placed through the Deliveroo app or website and delivered in as little as 30-minutes from a local Morrisons store.
Party food from Morrisons ‘The Best’ range is included in the offer to help get celebrations underway or provide the perfect snacks for a Christmas movie night. Products such as Morrisons ‘The Best’ Pork Belly Bites in Maple BBQ Sauce; Morrisons ‘The Best’ Caramelised Onion, Garlic & Thyme Baking Camembert and Morrisons ‘The Best’ Deep Filled Mince Pies are all available to order.
A full festive feast can be topped off with a dessert like Morrisons ‘The Best’ Salted Caramel Cheesecake or a glass of Morrisons ‘The Best’ Premier Cru Champagne, Morrisons ‘The Best’ Prosecco or seasonal favourites like Morrisons ‘The Best’ Clementine Bucks Fizz or Morrisons ‘The Best’ Mulled Wine.
35 Christmas products have been added to the Morrisons Deliveroo offering to bring the total number of products available to 300.
Amy Bishop, Deliveroo Account Manager at Morrisons says: “We’re delighted to be able to spread a bit of festive cheer and help customers who are craving Christmas treats and just can’t wait until their next big shop.
“Thanks to our partnership with Deliveroo, customers can enjoy our food without even leaving their kitchen.”
All orders through Deliveroo will incur a £4.50 delivery charge and 49p service fee. Riders will leave deliveries at customers’ doors to ensure they are contact-free and safe.
Morrisons first announced a partnership with Deliveroo in April to support the most vulnerable by having essential items quickly delivered to their doorstep. The service is now available from more than 180 Morrisons stores across the UK and covers one in four households (6.8 million).
Win a royal tea with Emma Corrin & Josh O’Connor from ‘The Crown’ alongside items and experiences donated by Vanessa Kirby, Taylor Swift & many more
War Child UK have launched a series of exclusive prize draws with a range of unique celebrity items & experiences up for grabs to support their Torn From Home appeal, aimed at helping children affected by war in Afghanistan.
For just a £5 donation to War Child, the public will be able to enter a prize draw to win one of the many incredible items and experiences including:
The chance for you and a friend to have high tea with Emma Corrin and Josh O’Connor who play Prince Charles and Princess Diana in The Crown
Once in a lifetime chance for you and up to 3 friends to have lunch with Vanessa Kirby, as well as a private screening of her highly anticipated upcoming film, Pieces of a Woman
A signed t-shirt and vinyl copy of chart-topper Mabel’s incredible debut album ‘High Expectations’
A vinyl copy of War Child’s landmark record Help! Recently re-issued on special edition vinyl in celebration of the album’s 25th Anniversary – signed by the legendary, Paul Weller
A Tom Misch signed vinyl bundle featuring the ever popular ‘What Kinda Music’, ‘Geography’ and ‘Beat Tape 2’
A poster signed by critically acclaimed singer songwriter Celeste, from her very first headline show at Mirth, Marvel & Maud
A signed 12×12” test press by British rock band Enter Shikari of their album The Last Spark: Live At Ancienne Belgique, Brussels – one of only 20 copies made for the public
A signed ‘The Vaccines Make Me Feel Good’ T-shirt originally worn on stage by Justin Young
A signed double LP of Taylor Swift’s more recent album, Folklore.
Prize draws runs until 17th December2020 at warchildwintershop.com, where for every three entries you will get a fourth free.
In addition to the prize draws, the War Child Winter Shop is also offering a range of bespoke creations from their friends across the arts and creative industries, meaning that the public can also get their hands on the likes of a specially designed jumper by designer Bella Freud, an Anthony Burrill shopper bag, and limited prints by renowned artists Rose Stallard, Adam Bridgland, Joe Cruz, Fee Greening and Supermundane.
Every prize draw entry, charity gift and donation made via the War Child Winter Shop website, is eligible for UK Aid match funding, meaning that for every £1 raised before 18 February 2021, the UK government will double this and help raise vital funds for the charity’s work in reuniting Children in Afghanistan with their families.
In Afghanistan, thousands of children, some as young as eight, are forced to leave home in search of work after decades of war have destroyed their family’s livelihoods.
War Child is on hand at the border working to provide emotional and psychosocial support from children before safely getting them home. The funds from this appeal will help reunite families and provide solutions to those problems that drove families and their children to embark on this perilous journey in the first place.
Vanessa Kirby,War Child UK ambassador said “I am really excited about being able to offer this prize to support this truly worthy appeal for this amazing charity.
“Until the 18th February, all your entries and all your donations will be matched by the UK government, helping keep families in Afghanistan together, and giving children real hope for a safer and more secure future”
Rob Williams, CEO of War Child UKsaid: “We are truly grateful to all of our incredible supporters for their generosity – we have some remarkable prizes available and feel very fortunate to be able to share those with the public.
“We are also very fortunate to have the support of the UK government through Aid Match, which will help funds raised from our Torn From Home appeal have an even greater impact on our work in Afghanistan, and to the lives of the children and families we are supporting there”
For more information, to enter a prize draw, or purchase gifts visit warchildwintershop.com/
New research by the UK’s largest independent road safety charity, IAM RoadSmart, has discovered that many motorists will rush to make last minute car travel plans for the Christmas period this year, while others will make fewer stops when driving long journeys.
The charity’s survey of 1,000 drivers in the UK investigated the impact COVID-19 will have on people’s travel plans over this year’s festive season, with some worrying safety issues emerging.
Among the most alarming findings are that almost seven-in-ten drivers (69%) are still waiting to make firm travel plans until they have clearer guidelines from the Government on travel restrictions that may affect them, giving them less time to prepare for potentially long journeys and make critical vehicle safety checks.
At the same time, four-in-ten (40%) long-distance drivers who travel more than 150 miles over Christmas and who would routinely stop during their journey at services or other types of outlet, such as cafes or pubs for lunch and refreshments, have decided that they will not do so this year due to concerns over the Coronavirus and social distancing.
The decision not to break long journeys is most prevalent among men, with more than half (56%) of male drivers surveyed saying they will not stop this year when they would have normally done so, compared to around a quarter (27%) of women.
Regionally, it is drivers from Scotland and London who are most likely to forego stops for breaks during long journeys during Christmas this year, with 67% and 64% respectively saying they will not break their journeys due to Coronavirus safety concerns.
With more than a quarter (27%) of all drivers still intending to travel more than 100 miles over the Christmas period this year, a lack of planning and not stopping for breaks could have serious road safety implications.
Neil Greig, Policy and Research Director at the charity, said: “Our research shows that unsurprisingly COVID-19 will have a significant impact on travel plans over Christmas this year.
“While it’s understandable that ongoing uncertainty and safety concerns over exposing relatives to the virus has caused many people to postpone their planning, it is important that critical safety steps, such as making vehicle maintenance checks and stopping regularly during long journeys are not overlooked.”
Neil added: “Taking a break on a long car journey is essential for the driver, and passengers, to recharge their batteries. Spending too long behind-the-wheel in one stint can lead to drowsiness and a loss of concentration with potentially catastrophic consequences for all road users. Our advice is to take at least a 15-minute break every two hours.
“The festive season is a busy period for many of us, and this year it will likely be even more challenging as Coronavirus continues to impact our everyday lives. But road safety and – taking sensible precautions – is everyone’s responsibility when driving, no matter what other pressures are at play.
“So, we urge everyone to make sure they leave time for important safety measures as they make their travel plans this Christmas.”
Enforcement of evictions from rented properties will be halted in Scotland for a six week period until mid-January.
The move will give extra protection to tenants during the coronavirus (COVID-19) pandemic. It will reduce the burden on local authorities, who have a duty to rehouse people made homeless through evictions, and will also make it easier for people to self-isolate if they choose to form extended bubbles during the relaxation of COVID-19 restrictions over Christmas.
Regulations will now be introduced that will prevent eviction orders being brought between 11 December and 22 January, with the exception of cases of serious anti-social behaviour.
Housing Minister Kevin Stewart said: “We took early action to, in effect, halt eviction action until March 2021 due to the pandemic.
“We have supported tenants throughout this difficult period through a number of actions including increasing our Discretionary Housing Fund from £11 million to £19 million to provide additional housing support and shortly we will introduce our Tenant Hardship Loan Fund.
“We are now taking this additional, temporary step after carefully assessing the unique housing situation created by the pandemic.
“A temporary ban on carrying out evictions will give additional peace of mind to tenants over Christmas and into the new year. It will also prevent additional burdens being placed on health and housing services, during a time where they are already working hard due to the impact of the pandemic.
“It will allow tenants who are facing eviction, and may decide to take the opportunity to form extended bubbles over the festive period in line with relaxed guidance, time to effectively self-isolate afterwards should they come into contact with a positive person.
“Where there is evidence of serious anti-social or criminal behaviour, including in cases of domestic abuse, evictions can still proceed as normal.”
The Coronavirus (Scotland) Act 2020 is an emergency law to protect renters in Scotland during coronavirus.
The temporary law applies to all eviction notices issued on or after 7 April 2020. The original end date was 30 September 2020. The Scottish Parliament has extended the law until 31 March 2021 with some changes to notice periods.
Further information on tenants’ rights during the pandemic can be accessed here: https://www.mygov.scot/private-rental-rights/
The nation’s favourite root vegetable will don a kilt once again this year in celebration of Aldi’s ongoing partnership with Kiltwalk. Limited-edition ‘kilted’ Kevin the Carrot plush toy (£3.99) will be appearing in store from 6 December.
Last year, Aldi launched a giant kilted Kevin the Carrot and this year, for the first time, Kevin will be available in a smaller size, standing approximately 25cm tall, wearing his official Kiltwalk tartan kilt.
Aldi is Kiltwalk’s official ‘Supermarket Partner’ and in 2019 was responsible for fuelling over 20,000 Kiltwalkers across events in Glasgow, Aberdeen, Dundee, Edinburgh and Dumfries. This year, Aldi has continued their partnership with the Kiltwalk, by supporting their virtual events.
Richard Holloway, Regional Managing Director for Scotland commented:“Kilted Kevin the Carrot proved to be hugely popular last Christmas and we wanted to make sure that he returned this year.
“It has been a real shame that Kiltwalk events haven’t been able to take place physically this year, but thousands of people have still taken part in virtual events raising money for causes close to their hearts, and we wanted to do our part to help.”
Aldi is donating £3,000 to Kiltwalk from the sale of the kilted Kevin. The small kilted plush has already sold out online and sales will be limited to two per customer in store.
Kiltwalk CEO, Paul Cooney, added: “Our Kiltwalkers usually love to meet ‘kilted’ Kevin the Carrot at our events but unfortunately that wasn’t possible this year, so I am sure they will be delighted to hear they can get their very own kilted Kevin for Christmas.
“It’s been a very different year for us all, but despite the pandemic, Kiltwalkers raised £2.5 million this year which was doubled by Sir Tom Hunter; a total of £5 million for 906 Scottish charities. We are very grateful for the continued support from Aldi especially in these challenging times.”
The partnership with Kiltwalk builds on Aldi’s commitment to supporting communities across Scotland. Since launching in 2016 the Aldi Scottish Sports Fund has supported 394 clubs across Scotland with funding of more than £190,000. Meanwhile, since July 2019 Aldi has helped over 200 charities provide over a million meals to vulnerable people across Scotland through its partnership with community engagement platform, Neighbourly.
Kevin enthusiasts across the UK can also now take home the latest plush toy range, featuring Pilot Kevin, Wingman Turkey, Harry the Hedgehog and even Grate Grandma and Grandad (all £3.99 each).
The range also sees the return of the whole family, Katie the Carrot (£3.99) and Chantenay, Jasper (pictured) and Baby (£3.99). For an even bigger helping of carrots this Christmas, shoppers can also get their hands on Giant Kevin (£19.99), a festive favourite complete with a Christmas party hat.
Parcels lobbed over fences, forged signatures and packages chewed almost beyond recognition by foxes were just some of the Christmas delivery disasters endured by online shoppers – as new Which? research reveals two in three had at least one issue with their deliveries last year.
The consumer champion surveyed more than 2,000 people about their experience with deliveries during Christmas last year and around two-thirds (69%) said they had at least one problem.
Among the delivery problems experienced by survey respondents were parcels damaged after being thrown over fences, a clothes delivery tossed in the food waste bin and a parcel left out in rain, where it was chewed up by foxes.
One respondent also told Which? that their signature was forged by a courier to suggest they had personally accepted the delivery, when in fact it had been left on their doorstep even though they were inside waiting for it to arrive.
Nearly one in five (18%) told Which? their delivery arrived late last year, while one in ten (11%) said they did not receive their delivery in time for Christmas. These included a grandfather who had to buy extra gifts for his grandson because the toy robot he had ordered failed to arrive on time.
Almost a quarter (23%) who shopped online last Christmas said at least one delivery did not arrive at all – leaving them to face the inconvenience of having to apply for a refund or buy the product again.
One respondent said a laptop they had ordered never arrived but had apparently been signed for the month before.
Many consumers have been forced to rely on online retailers and deliveries this year due to the pandemic and demand is expected to be higher than ever during the festive season. In a separate survey, Which? asked more than 13,000 members about their experience with major couriers between March and August.
The consumer champion asked members how satisfied they were with couriers that delivered the most recent item they had ordered. They rated firms in a range of categories including length of time between ordering and delivery, delivery time slot offered, communication received by the delivery company, social distancing measures by the delivery driver and where the parcel was left.
UPS was consistently the worst courier for keeping customers satisfied across key categories.
One in four UPS customers said they were unhappy with the delivery slots offered (23%) and how the company communicated with customers (24%), and one in 10 (11%) said they were not pleased with where the delivery driver left their order.
One UPS customer told Which? they received a smashed computer after it was delivered upside down by UPS, despite a clear “this way up” label on the box.
A UPS spokesperson said: “At UPS, we deliver an average of 20 million parcels per day around the world and pride ourselves on our service quality and reliability. As a matter of company policy, we do not comment on third party research.
“The safe handling and delivery of all parcels in our care is our absolute priority. We take any damage to goods very seriously, and deeply regret any upset and inconvenience caused to this individual.
“The service described does not appear to meet the high standards we expect from all our staff and we would therefore like the opportunity to investigate the matter internally.”
When it came to how quickly couriers delivered orders, Amazon was the best with nine in 10 (92%) people satisfied with the length of time between ordering and delivery.
For communication with customers, Amazon (85%) also finished joint top with DPD (86%), with the highest proportion of satisfied customers in this category. DPD was also the best delivery firm for delivery slots, with more than eight in 10 (82%) happy with the slots offered for their most recent delivery.
Royal Mail had the most satisfied customers in the category for where deliveries were left, with more than nine in 10 (93%) happy with where the driver left their most recent delivery. All delivery firms performed well when it came to maintaining social distancing guidelines.
With Christmas just weeks away, more people than ever will be shopping online and relying on delivery firms to get their gifts – so it is important for consumers to know their rights if a delivery arrives damaged, late or not at all.
Customers are entitled to a replacement, repair or refund if a delivery arrives faulty. Customers can also get a refund from their retailer if they paid extra for a special delivery that then arrived late.
If a delivery fails to arrive, customers should immediately contact the retailer, which should either help track down their order or send a replacement.
Adam French, Which? Consumer Rights Expert, said:“Christmas is when we really want parcels to arrive on time – but unfortunately it’s also peak time for late, damaged or missing deliveries and we have heard stories of shockingly bad service from the big courier firms.
“With more people than ever expected to shop online this Christmas, it is worth getting your orders in as soon as possible. It’s also important to remember that retailers are responsible for ensuring orders arrive in a reasonable timeframe, so don’t be afraid to make a complaint if you are having problems.”
Six essential consumer rights tips if your delivery hasn’t gone to plan:
If your order is late, missing or has turned up damaged we recommend that you complain to the retailer – even if you think it’s down to poor service from the courier, because your contract is with the retailer.
If you paid extra for special delivery and your order arrived later than agreed you can claim back the extra delivery cost as the service wasn’t delivered.
Be aware if you give permission for your delivery to be left in a specified safe place or received by a nominated neighbour and something goes wrong, you will still be considered to have received the delivery. Think very carefully about those options when you’re making a purchase.
If your order arrives damaged or faulty, you have a right to refuse it and get a refund, repair or replacement. Understand your next steps if your goods arrive damaged in the post.
Your delivery must be made without undue delay and within 30 days from the point of purchase unless you and the retailer agree otherwise, this is stipulated by the Consumer Rights Act 2015.
You can also cancel (within 14 days of receipt of goods) an order for most items ‘bought at a distance’ – for example, online, over the phone or a mail order catalogue.
